Impressed with the service despite turbulence because of the weather. Both flights arrived before their scheduled times.
Great experience…left a bit behind schedule but made up fir that in the air and landed 10 minutes early 😁
The seat and leg room was not good. The food and beverage service was good.
For economy, it was very good. Staff was great, they even let some of us change seats for more leg room... Put an empty seat between us which was fantastic for a 12hr flight. Onboard entertainment was excellent, I think over 200 choices of movies/tv/etc The bad was the barely/nonfunctional wifi that cost either $16.99 or 1700 miles (full flight). It was atrocious... Definitely the worst of the last 3 long haul major airlines I was on the last few months.
Electric plugs didn't work. Entertainment system wasn't working
The design of the light switch on the arm rest is ridiculous.
The gate attendant let me walk right by her with a bag too big for the overhead compartment
Overall poor for me I paid extra for seats with leg room and my regional flights exit row seats have less leg room then the others that's money that could have been saved and on my final flight home the flights air was not operating it was unbearably hot in the cabin I will be contacting United and filing a DOT complaint
I don’t understand the purpose of the orange “priority” tag on my bag. This tagged, my bag is last or near to the last bag to come down the carousel at IAH.
Overall, it was a good experience. Boarding was good and there was plenty of overhead bin space for everyone’s carryons (even when we boarded toward the end). Only improvement would be to offer trash service more regularly.
Not only was the flight delayed more than 3 hours but also there was no internet or movies on the flight. It was Flair/Spirit quality of experience at Westjet prices
West Jet flight was cancelled and I was not notified. I found out when I tried to check in on-line. Spent 4 hours on the phone with West Jet and Just Fly trying to figure what happened.
Only issue was checking in took over an hour and was very stressful. It all worked out, but we weren't sure for a while.
We didn’t make the flight due to Delta’s check in line moving too slow.
The flight was ahead of schedule. A half glass of juice and a cookie is pathetic! No entertainment possibilities. Not even a plug-in for phone or IPad if you wanted to watch a downloaded movie. Back to flying Air Canada!
The flight was ahead of schedule. A half glass of juice and a cookie is pathetic!
The staff were the friendliest I have encountered in years. Absolutely great!
Plane changed to one with no entertainment system or ability to serve hot meals
Flight was delayed 3 times. Then cancelled due to pilot being timed out. They refused hotel vouchers. Gate attendants were very rude and could not help you at all.
Good. Would be better if the carry on baggage was free.
Everything was fine, crew was great. Always appreciate an on-time flight.
Comfortable seats and movies entertainment available. Better experience than the flight from Toronto to Denver.
It was delayed by almost 90 minutes and that messed up our plans but it was beyond UA’s control that is what we heard
Terrible experience. Flight was delayed then canceled. They had no clue how to rebook us. Had to wait in line to take to a gate agent for 2 hours. Absolutely terrible from start to finish.
Old, noisy plane, bad coffee, delayed. Flight attendant was very nice.
Most expensive flight… and they are trying to pinch more and more money out of you. Baggage, snacks, pillows, headphones… — so many airlines do far better than this… surely a national airline can do better?
Overcharged by either United or Air Canada. Abuse of access to my credit/debit card.
We have already filed a formal complaint with Air Canada and are considering filing a complaint with the US Dept. of Transportation. Air Canada was impossible to reach in the two days leading up to our flight despite multiple calls and waits of more than one hour. Their website is designed to prevent reaching anyone and simply puts you into one doom loop after another. In the end, due to Air Canada's lack of communciation and unresponsiveness, we could not take this flight. Depending on how Air Canada responds to our complaint, we may never fly this airline again and advise the rest of the world to do the same.
I was in Business Class row 7 on a 787-9. Both times I didn't get my choice of food. Otherwise, excellent!
No entertainment. Luckily I was the only person in that row. Small seating
