in plane service was very poor, never got asked if I needed anything else. Also, I miss the days when during the boarding the gate agents would actually acknowledge your presence not only stand next to the machine.
I had an expired ticket for a free drink from the team. it expired during the pandemic. I purchased a drink when i think it would have been really sweet for them to honor it. Between trying to be safe and travel when i felt comfortable, I missed the deadline. It would be different it we hadn't been locked down all year. Just felt like if there was a time to be nice that was it and the stewardess mussed it. All good.
Cons: "Delta.... they’rrrrrr Grrrreaaate!"
Pros: "The crews were super accommodating and my seat was so comfortable I actually feel asleep which is something I have never done on a plane before."
Cons: "Load the plane from back to front. It makes sense as people leave the plane from front to back"
Pros: "Most of the crew was great with the exception of curbside check-in in Denver."
Cons: "Curbside needs to stop chasing cash tips and do their jobs. If they focused on that tips would be easy to come by. The curbside attendant that took my bag didn’t even bother to check my id. He asked me my name and asked where my destination was. I told him Cincinnati as a layover then LaGuardia where he said that was wrong. He then proceeded to print a boarding pass that wasn’t mine and load my bag into the conveyor. Not 5 mins go by when I realize what happened I wound up having to go to special services to rectify the situation. Which ultimately consisted of me waiting another hour in LaGuardia to get my bag. Please delta have these curbside handlers actually want to do their job and stop chasing cash tips."
Pros: "Crew was very pleasant. Boarding and deplaning was smooth and easy!"
Pros: "I think Delta is upping its game, and I’m pleased to see that. Almonds for snacks, phone info about the state of your checked bags—good stuff."
Cons: "Of course the seat was not “super comfortable,” but whe you pick Economy, you know that."
Pros: "Availability of WiFi, a charging port and media options puts Delta a step (or two) ahead of their competitors. The professionalism of the crew, as well as the complimentary food/beverage options are also excellent."
Cons: "Not the airlines fault, but my 6’4” frame doesn’t fit very well in a middle main cabin seat."
Pros: "We arrived eventually."
Cons: "Flight delayed three hours. Payed extra for an earlier flight. Very disappointing."
Pros: "The Movie selection was pretty good for such a long flight."
Cons: "Seats front to back is WAY too short in economy. Person in front of me put their seat back putting my movie screen 2in in front of my face. Plus, when a meal arrived, I had to put my elbows into my neighbors seat to cut because I couldn't put them front to back. Crew seemed uncaring."
Pros: "Flight left on time and landed on time"
Pros: "Flight was delayed for more than 3 hours."
Cons: "Could have left on or close to schedule."
Pros: "Comfort + was nice."
Cons: "Had a middle seat between two other men. I was given my seat by the gate. It would have been nice if they placed my more strategically. That might be asking too much but seems reasonable."
Cons: "Choice of healthier snack"
Pros: "Good airframe."
Cons: "3+ hours delayed; didn't arrive until 3AM."
Cons: "Seats are so small. Flight was delayed."
Cons: "I bought a ticket thinking i bought it through kayak but I actually bought a ticket through a third party in India. Where no one spoke good English. I called the agency to find out if I needed a Visa for my visit to Australia and the told me no. So when I showed up to the airport I didn’t have the right documents and I MISSED MY FLIGHT. Also the wouldn’t just change my flight and charge me the change flight fee. They cancelled my flight entirely and made me buy a whole new ticket!!! Worst flight experience I’ve ever had and this is not my first time flying to Australia or out of country."
Pros: "The seats felt roomier in this smaller plan than the bigger ones and one of the flight attendants was lovely!"
Cons: "It was so dirty! The flight attendant who spoke over the PA mumbled and was not clear at all in anything she said. Maybe she was tired and had a long day but she definitely didn’t seem to want to be there. I didn’t know that you got a receipt with your seat number on it because it wasn’t explained and that was my first time flying Delta in years. Overall one of the worst flights but thankfully it was fast!"
Pros: "Friendly cabin crew. Early am departure. On board entertainment is a great selection of movies/TV etc. Clean aircraft. Comfortable seating. Great flight."
Cons: "Had to wait for the crew from another flight before boarding p"
Cons: "The seats were in bad condition, I was surprised as Delta usually has well cared for interior and exterior airplanes."
Pros: "The flight attendants were all helpful and pleasant. The seats were comfortable. We were provided with plenty of liquids."
Cons: "The landing was pretty tough and we took off almost a half hour late."
Pros: "Very friendly gate attendants helped us fix the problem that our frequent flyer number had not been entered on the boarding pass. This may have been because of the booking co., Just Fly."
Cons: "Would have liked more seat options, like when I book on Delta's website. Didn't have enough advance warning."
Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."
Pros: "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
Cons: "Flight delayed, almost missed international connections"
Pros: "Short flight"
Cons: "In SLC they boarded by row numbers and not zones. Weird..."
Cons: "Engine problems-2 hour delay"
Pros: "Great people and crew early arrival nice passengers"
Cons: "Poor Delta DEN counter agent experience. Name on ticket didnt match Delta profile name nor TSA [rofile name. Delta counter agent would do nothing, except blame TSA. Would not check ticket name vs profile name. Happened two consecutive flights. Flight tomorrow morning has no TSA Pre clearance on boarding pass. This will be three consecutive flights. Also seated me next to a person who needed 2 seats to himself. Please never seat me next to a passenger who cannot fit in their own seat. I am switching to SWA."
Pros: "On two of the legs of the trip they notice I was a tall person with long legs and upgraded me to seats with more leg room!! I didn't even ask. Thank you."
Cons: "On the way back there were open seats with extra leg room and I asked the gate attendant if it was possible to switch my seat to one with more room and they said they only could if I paid extra."
Pros: "Crew was nice."
Cons: "The Entertainment sucked. Again I was sitting in comfort class which in theory should buy you more comfort and better entertainment. There was a ton of movies from the 90s and the same movie selection from about 6 months ago when I traveled with them. Also, what is going on, with having to use your own cell phone to watch movies on the plane? Whatever happened to the screens in the backseat of the front seat? I ended up with neck pain from trying to watch a movie on my phone. Delta has become very cheap. It is going into some serious decline."
Cons: "Let me just say that I’m a loyal Delta costumer until now. The flight attendants (the two women) were an absolute nightmare. They were so rude and condescending. I was carrying with me my service dog and a bag containing an expensive medication (it couldn’t go on the top bin). Despite being in the comfort class and having the seat next to me empty, we were tight for space. The flight attendants were unreasonable and forced me to put my medication on the top bin despite the fact I had told them it was extremely delicate, that it that to go upright, and that I needed to keep it with me. They did not listen and pressured me into giving them the medication. The medication could have easily gotten broken. Thankfully it didn’t but this is no way to treat a human being."
Pros: "Entertainment system is awesome and similar to what I usually see only on international flights."
Pros: "Most comfortable flight I have taken in some time. Spacious seat, power, good entertaiment, attentive flight crew. On time. Not usually a Delta flier, but times and destination made Delta the choice. Turns out a great choice."
Pros: "Crew was the best!"
Cons: "I really dislike the snack boxes. Snacks need to be more like a small sandwich or grapes, cheese and nuts. Not all that packaged stuff."
Pros: "Staff pretty friendly. Plane clean. Ran on time. Good communication. Even though shorter flight, had movie entertainment option. Before flight we had a flat tire so missed our flight. Agent extremely helpful getting us on another flight."
Pros: "Staff was courteous, flight uneventful but that's a good thing!"
Cons: "Long flight, difficult to sit that long (3 hrs plus)"
Pros: "It's a nice, comfortable flight with plenty of entertainment options."
Cons: "The coffee on board is lousy, but I'm not sure that is much of a surprise."
Cons: "I fly Delta quite often, and am usually pleased with their service, but the morning of June 23 was terrible. I got to the airport in Denver at 5:30 am for a 7:30 am flight to Atlanta, and the line to check a bag was about 40 people long. I waited 55minutes to check my bag, as they kept moving the ski priority people, and people in danger of missing their flight, to the head of the line. There were obviously not enough Delta workers on staff to process all the flights at that time."
Pros: "The moviea"
Cons: "The time of night"
Pros: "The infotainment screen on back of headrests."
Pros: "Free games and movies in the headrest TV. Really cool"
Cons: "It was extremely hot and uncomfortable on the plane."
Pros: "The flight attendants were so nice and accomadating. Even came by to refill our waters! I've never been on a flight with such friendly flight attendants!"
Pros: "Reassignment was pretty easy."
Cons: "No accommodations were available for overnight stay due to delayed flight."
Cons: "Seats too close - I'm not that tall and my knees were jammed against the seat in front of me."
Pros: "Was able to get on a flight after ours was cancelled. Delta was in scramble mode and their gate staff worked hard ot deal with a frustrated flying populaiton"
Cons: "After paying for first class round trip airfare, we were given seats in coach in the rear of the plane, in spite of empty seats (plenty of them) in first class and economy comfort."
Pros: "Plane was clean and staff were friendly"
Cons: "The snack options were quite average"
Pros: "Everything on Delta's part was very well done, and all of their employees were great. Arrived a little early, and very nice entertainment system over their wifi"
Cons: "Expensive ticket, ATL airport staff rude (not Delta employees)"
The plan was supposedly on time, but we boarded late and sat on the runway for quite awhile.
Cons: "Boarding pass had no terminal or gate info, so lost time figuring that out. Difficult getting bag space once onboard due to broken overheads. Pretzels…"
Pros: "Everything was great with sun country"
Cons: "Free snacks"
Pros: "The flight and landing were very smooth."
Pros: "Friendly attendants. Comfort for economics."
Cons: "Complimentary pretzels or something"
Pros: "Back of seat was a little uncomfortable."
Cons: "Seat material is made my back sweat. Would be better if cloth."
Pros: "The crew was friendly."
Cons: "Paying extra for bags is ridiculous. It needs to be included in the ticket price. Charging extra for a single bag is a deceptive practice. Charging extra for multiple bags is satisfactory."
Pros: "Efficient team"
Cons: "The flight wasn’t on the board in the airport at one point but was fine since the same crew checked our bags and flew us out. Also both to and from Nashville our flights were delayed like an hour but luckily we were super flexible with time, but if I was looking for reliability/transfers I’d hesitat"
Cons: "Quicker and more organized onboarding."
Cons: "Couldn’t check in online so I got an awful seat and had to pay more at check in and the agent wouldn’t even consider giving me the online rate when she said the website had been having problems."
Cons: "Paying for carry on, will choose another flight next time."
Cons: "your personal item size is silly. My daughter had to pay to check a small bag, smaller than a backpack that would also fit under the seat in front of her, because with the wheels it was one inch longer than the compartment that they check sizes in at the desk.. Also you can't check in online ahead of time unless you pay to choose a seat. ."
Pros: "Fare good but hated having to pay extra for seat"
Cons: "Food and entertainment were non-existent. They used to give away and then sell cheeseburgers that were fabulous, but no longer. T flight was 12:20-3:00 so should have had food option. Also they should board window seats first. I had to disrupt a couple with a baby."
Cons: "Nothing to complain about, it was a great experience."
Pros: "Lines were quick. No delays or cancellations. Everything was on time."
Pros: "I was forced to buy a ticket in order to get my rental car. I wasn’t sure when I was going to be returning to Minneapolis. So I guess I’m not upset with my overall experience with Suncountry I’m upset with the overall experience of the travel industry lately"
Pros: "I was blessed to have first class. My first time ever. I loved the seat and leg room. My electronic ticket and check in was easy and what a treat to have the pre check. So easy to get through security."
Pros: "Empty seat next to me, so very spacious. Friendly crew."
Cons: "Long delay to board!"
Pros: "Timely, early, enough space on the plane, friendly staff"
Cons: "A snack would have been nice to have."
Cons: "I had a small day pack and my briefcase and they charged me $25.00 extra day the day pack. Sun Country. I really would have complained but another person was trying to complain of the same problem, with no movement or to no avail."
Cons: "No snacks for free"
Pros: "I always love to fly Sun Country. In flight everything has always been awesome."
Cons: "I went to the counter in Denver to ask the gate agent where my seat was (middle or aisle) and if I could get it moved. The agent said he would help me once he was done setting up. I sat there for 15-20 minutes while he moved the ropes around (for the line), set up his mouse, found a mouse pad and set that up, found signs to put up at the desk and made sure they were in the right spot. He was on the computer for a good 5 minutes writing notes on a paper. I waited patiently, but was getting really annoyed that he couldn't look up my seat quick and then go back to setting his desk up. Finally, he took my ticket, did not apologize for my wait or thanked me for being patient, and just said he had no seats. I waited 20-minutes, which then I didn't have time to eat before we boarded the plane. I was extremely disappointed in him telling me he'd help, did not communicate that I needed to wait for him for that long and then wasn't nice enough to thank me for waiting. Incredibly disappointed in this service."
Pros: "Clean plane"
Cons: "Had to wait upon arrival on tarmac to get to gate"
Pros: "The flight was totally uneventful, which is what I like when I fly. As always, the seating was cramped."
Pros: "Good flight, pleasant staff."
Cons: "Late boarders that held all of us up. Flight attendants handle the situations."
Pros: "Friendly staff, punctual"
Cons: "Healthier options could be included for the snacks. There was no entertainment on board."
Pros: "It was comfortable and pleasant enough."
Cons: "Suggestion: pay attention to special dietary needs. A huge percentage of our population needs to be fluted or even grain-free, sugar-limited, dairy free, nut free, etc. Look into clean-eating alternatives to the junk food."
Cons: "I had trouble getting seat assignments and boarding passes on the computer. then I ended up with exit row seats which was really odd."
Pros: "assigned behind first class so had a lot of leg room"
Cons: "not being able to check in before the flight because of not having a seat assignment"
Pros: "Just a great trip with Suncountry"
Cons: "Everyone everything!!!!!!10!!!!"
Pros: "Quick boarding, organized by section, starting from the back makes it faster to board."
Pros: "Sun Country Air cancelled my flight and did not have any other flight for me to take AT ALL. They refused to compensate me for the more than double I had to pay to get home after that."
Cons: "after speaking with customer service, they seemed incompetent and unable to resolve issues of any kind. I also spoke with management and filed a complaint and no one there is willing to take responsibility for their actions or for my inconvenience. I plan on fighting them until they do. NEVER FLY THIS AIRLINE"
Cons: "On my second leg of the trip, I set my alarm to get to the gate 20 minutes before boarding, and arrived in time because I heard people talking about the flight leaving early. The plane was still there however they would not let me board. I had to go and purchase another ticket on another flight due to this, costing me over $200.00. They said they were paging me, I never heard it, and then they admitted they were saying my name wrong. Not helpful at all. I need to know if I can get credit for that portion of the ticket that wasn't used, and I will be writing to them next. On my return flight, there was no big deal about waiting for people and I took pictures (with the time, well into 10 minutes before they were letting people board). I also video taped the area showing how loud it was...so impossible to hear, let alone they weren't pronouncing my name correctly. Any advise I would appreciate it. Another problem was I called to check on my reservations and they said it was a third party booking, and couldn't help me. I said, "you already charged my credit card, I have to be in the system". Finally after going back and forth I asked her to look up my credit card. Horrible Airline."
Pros: "The flight attendants were exceptional and I loved how the pilots kept us updated throughout the flight."
Cons: "nothing at this time for this flight."
Pros: "Prompt service price"
Pros: "We use Sun Country whenever possible. Our experience has aleays been great."
Pros: "I flew 1st class first time and it was great."
Pros: "Easy to book, good seat and great service too."
Pros: "Quick boarding!"
Cons: "There was about an hour delay before take off after everyone was on the plane. We didn't get a reason for why the delay. We were told a plane was landing and then we were in line to take off, but then an hour passed. I understand that weather was ideal, but it would've been nice to know what was going on. When the pilot did speak, you couldn't hear him - wasn't loud enough. Also, the air was turned off so it got very hot and stuffy."
Pros: "The crew gate agents and ticketing were all amazing"
Cons: "Like every other airline no snacks you can buy them"
Pros: "I like the seat size. It's been along time since I flew you r airline"
Pros: "Everything went smooth, we'd flown another airline for the first part of our trip and there were a lot of delays so it was nice to get home with no hassles."
Pros: "Always proficient. Nice seat spacing. I thought I was flying spirit airlines, and when I realized it was sun country, I was thrilled. I love sun country!"
Cons: "Non smiling flight attendant. Uncomfortable seats."
Pros: "Timely...both in boarding, take off and exiting after an on time landing."
Pros: "not crowded going to Denver, on time except for snow in Mpls which made plane hour late getting to Denver. Hardly your problem."
Cons: "Hour delay in Denver returning to Mpls Due to weather there. Plane was so so crowded. Best to remove overhead storage, let everybody pay$15 for carry on and checked baggage. Only under the seat fee carry on!!"
Pros: "Great flight"
Cons: "Two hour flight delay"
Pros: "The pilot was great at explaining the delay, keeping us informed, being apologetic"
Cons: "Can't get around being disappointed in a 2-3 hour flight delay, even if it isn't the airlines fault. There's never enough communication with the waiting passengers. Also, l chose to pay more for a preferred seat: window because I like to look out. I wish the site would have told me that the seat had only a blank wall. Also I believe the diagram is inaccurate about where the wings are in relation to the rows"
Pros: "Friendly-hard working crew. Flight was FAR better than my flight out to Denver."
Cons: "Free food is not available. Seating way too cramped. Flight out had way too many LONG delays. This one was better."
Pros: "Yes made sure mask was in place"
Pros: "Most people were so relaxed and pretty easy going about the whole thing"
Cons: "Everything was dandy!"
Pros: "Staff was great. Very nice."
Cons: "We were 2 hours late. Missed our rental car. Sat on the tarmac for a very long time with no information."
Pros: "Flight was short"
Cons: "Could have not delayed the flight 3 times."
Cons: "Flight and crew scheduled on time, better service and compensation for wasted time."
Pros: "Quiet , comfortable cabin and crew was quick to board everyone"
Cons: "We did not board until 2 hours after original schedule"
Pros: "Nothing extraordinary, just solid positive experience from checking in on my phone thtough disembarking"
Cons: "I like the convenience of the built-in multifunctional screens (like on Alaska flights) that AA are lacking"
Pros: "We didn’t crash and die. That’s the only positive."
Cons: "Before we boarded I listened to a couple described how they always went ahead in line at boarding because no one ever stopped them. They described how they waited until group 3 was called and then went right through. While we were waiting, we watched them do it again. If you need to cram people into tiny spaces to be profitable, then you cannot allow them to make it worse by putting back their seats. I spent 90 minutes with a seat back jammed into my chest. We were ignored when handing out snacks, probably because we were invisible behind the seats pushed in our faces. It was one of the most miserable flights I’ve experienced."
Cons: "You were out of earphones"
Pros: "We were allowed to board early with my father, who is disabled."
Cons: "Denver airport was a nightmare with my disabled father. We were given a “wheelchair” but no escort through a nightmarish security scene. Airport is terribly designed, lacking clear signage and navigation. TSA was a disaster and no one seemed remotely concerned about my father’s comfort or needs."
Cons: "I never made it... I had a trip interruption and got stuck in Chicago and would of had to wait another full 24hrs to take the flight to Denver. tired and nauseated after being all day at the airport that at midnight, i knew that I couldn't hold off till the next evening, took the next flight back."
Pros: "Flight attendants were very good."
Cons: "Pilots need to do a better job of communicating delays. Especially the ones piloting this particular flight."
Cons: "Checked baggage untimely, causing me to miss the train"
Cons: "We are delayed 7.5 hours dues to mechanical issues with our plane and told we would have to wait or book another flight the following day. American Airlines sucks!!!!"
Cons: "Less boarding groups"
Pros: "Good, cheap flight that gets the job done. No issues boarding, seats were fine. Cannot comment on most things as I fell asleep almost immediately."
Cons: "Would've been nice to have had an eye mask / blankets on a red eye flight..."
Pros: "Not much"
Cons: "Seats that worked"
Cons: "I have changed flights. Been delayed 5 times now. And still haven’t left the USA."
Pros: "The crew was very friendly and accomodating."
Pros: "There was nothing to like about the way this sudden last minute cancellation was handled."
Cons: "I expected at least an offer of some kind of compensation for the inconvenience. it didn’t and hasn’t happened thus far."
Cons: "The crew was a little late"
Pros: "Crew was nice."
Cons: "Plane was very old (from the 90s?), cabin kept freezing all night. Now my husband's luggage has been lost and we are getting conflicting information on how to retrieve it."
Pros: "The crew on both legs were attentive, especially in helping people with connections deplane in Dallas. Boarding was easy. Checking one suitcase for free was good."
Cons: "the first leg of the flight was delayed. The information about when it would leave kept changing at the gate. I would have appreciated some extra food due to the delay... I was unable to get food in Dallas, which my scheduled layover time would have allowed."
Pros: "Good movie selection, there’s new titles available to see and it’s perfect for flight time from Denver to Dallas"
Pros: "Crew was nice and friendly. Pilots flew great. We arrived a few mins early as well."
Cons: "On the way to Denver from Miami we were on a nice new AA plane with TV entertainment, movies, power, and comfortable seats. On the way from Denver to Miami we were on an old plane with no entertainment and old uncomfortable seats. If this is going to be the case, charge me less up front as well. My daughter had a terrible time for a 4 hour flight."
Pros: "fairly comfortable, crew was helpful"
Cons: "Having to use my phone for entertainment, with no place to plug it in"
Pros: "Had the fortune to sit with a passenger that had a service dog"
Cons: "Takeoff was delayed Two hours and 17 minutes with NO explanation."
Pros: "Flight was not completely full so I got an empty seat next to me."
Cons: "We were delayed due to some balance issues."
Pros: "Comfortable seats, good legroom."
Cons: "Not enough coffee for breakfast."
Pros: "Boarding moved along well, even though there wasn’t special boarding for families with young children. The plane was really comfortable (new 2x2) and the staff was really friendly."
Pros: "Food and entertainment were great"
Pros: "Loved entertainment system need bring wireless headset however they will handout some later in flight."
Cons: "Seats were leather didn't let back air out."
Pros: "The crew was awesome."
Cons: "You guys lost our luggage!"
Pros: "The America flights were all ON TIME."
Cons: "The seats on this particular flight were not as good for my back and they no longer offer pillows to put behind my back."
Pros: "All good, except poor prep on food"
Cons: "As above"
Pros: "I like that American offers free movies thru their app but there was a glitch and I couldn't get it to work!"
Cons: "Couldn't get the entertainment app to work"
Cons: "The flight was delayed 9 hours for mechanical issues and they were not able to do anything. Since booking with Kayak neither Alaska airlines or American Airlines would help in getting us an earlier flight and both airlines said they couldn't help after repeated calls. Won't be booking any American Airlines flights throug Kayak again."
Pros: "Quick and easy boarding"
Cons: "Uncomfortable seats"
Pros: "Flight landed 40 minutes early"
Cons: "Due to early landing, no gate available. We literally rode all over the tarmac making room for other planes to maneuver around...and then did not get to a gate until 15 minutes past ORIGINAL arrival time. Also, I booked a premium seat, but there was no more leg room than any other seat. No meal/snack for purchase was even offered."
Pros: "Boarding and baggage."
Cons: "This was a long non-stop flight from Miami to Denver. Over 4 hours. So I took the plunge and bought first class. I always fly first class on any flight over 2 hours. However, I was disappointed. The food was so-so and insufficient. The drinks were also not enough. The video displays were small and poorly located for the movie. The seats seemed uncomfortable. All and all I have come to expect a better experience from American Airlines in First Class. The ticket was expensive."
Pros: "Getting through security was a lot better than I thought. Also, I had plenty of room and the overall ride was smooth."
Cons: "I just wish that there was a little more room and easier ways to earn miles and entry into the lounge."
Pros: "The Denver airport is beautiful"
Cons: "I will never fly AA again - see below"
Cons: "I had a severe back injury in Denver and they were unable to move my flight up a day to get home and see a doctor. A good friend had to buy me a new flight with his airline miles so that I could get home to relive my pain. I'll never fly American again because of this complete lack of compassion and care for their customer."
Pros: "On time. Good crew and nicer flight."
Cons: "Actually no complaints."
Pros: "Friendly service"
Cons: "My son was flying on United from Colorado Springs to Denver, then on to Seattle for Thanksgiving. He rushed through as quickly as he could, but the door to the place was closing and it left 10 minutes early. United recorded him as a 'No Show', and there policy now is to cancel the entire ticket is you miss any segment of a round trip ticket. Thus, his entire $900 was forfeited, he couldn't even pay a change fee to catch a later flight. I hate American, and now I hate United just as much. These airlines shills have been allowed to go out of business when they last filled for bankruptcy. We fly in quite a few international airlines, and outside of Alaska, Jet Blue and Delta, maybe Southwest, US carriers are absolutely bottom of the barrel and it's clear that their employees don't care whatsoever. Will never book again in United or American. I'll try Amtrak before either of those carriers."
Pros: "We boarded quickly. That was nice."
Cons: "The plane was old and tiny with barely any room for carry on. And no in flight entertainment or WiFi or anything. Bummer."
Cons: "Wouldnt refund my ticket or change my flight when I needed to change it fee for everything"
Pros: "Staff always amazing."
Cons: "No Wi-Fi available."
Pros: "New plane"
Cons: "Poor service in first class. Made me feel like I was bothering her"
Cons: "Ended up at Logan."
Pros: "Colorado Springs is one of my favorite airports. It is well run and maintned, friendly and efficient"
Cons: "The seat in the exit row was uncomfortable"
Cons: "Delayed flights leading to incredibly tight connection times, staff inconsistent with messaging re the source of the delay, zero compassion for customers, offering $700-$1,400 to get off the plane when you charge $200 to change a flight 2 weeks in advance is especially galling! Will not fly with United again whenever there is a viable alternative to my destination."
Pros: "Great service! Smooth flight!"
Pros: "The planes weren’t overly packed and everyplane was on time"
Pros: "Everyone was really nice."
Cons: "Not enough free food options for active duty flyers."
Pros: "I typically dont fly with united, and this was a typical experience, staff was not friendly, terminal and gate change at last minute after I walking all the way to the gate, then another delay after we were boarded, now this was more airport related then United, but after they told us it was a 45min delay someone asked if we can use our phone or computer and the answer was a stern no with no explanation until someone got really upset, just not a professional experience, and this was why I don't fly united. But I had no choice this time."
Pros: "Quick flight, no complaints."
Pros: "Quick Hop"
Cons: "Just a quick hop to Denver"
Pros: "I really liked the flight attendant. He was funny and kind."
Pros: "Had a flight delay in csprings but United had plane going to Denver for delivery they put us on no one missed their connection yeah!!!!"
Cons: "This was a good trip! No complaints ."
Pros: "Staff was nice and accommodating. Plane ride was smooth."
Cons: "DELAYS. I had 4 flights within a weekend all with United and EVERY flight was delayed. The plane also heading to Newark ahead of us was overbooked and some people were pushed onto our plane, not a big deal if all can fit on the plane...but we wouldn't have if it wasn't for the delay causing those flying to Boston to miss their flights. Frustrating and adds an element of concern when faced with delays when the weather is fine. The internet on the plane is also confusing to use...should be clearer. Mistakenly booked my flight before realizing the new carry on policy, so trying to pack everything into a tiny bag to meet requirements was frustrating... definitely don't think I will be booking United again."
Pros: "Status quo"
Cons: "Flight was late arriving to gate hence late leaving, had a connecting flight."
Pros: "It was two hrs late"
Cons: "Again flights never left on time."
Pros: "On time, flight attendants were friendly"
Cons: "Multiple long delays."
Cons: "Very good information"
Pros: "Everyone we dealt with was unbelievably kind and helpful. They had a wheelchair at the gate and helped push my disabled brother which was such a help for my elderly parents to make their connections. When I got my parents their tickets I was very apprehensive that it might be difficult making the connections but thanks to United's wonderful service their whole experience was fantastic. In the future I will always try to book United."
Cons: "Flight was delayed by over two hours"
Pros: "The flight was to depart at 8:15 but due to delay only leaving at 3;30. Dissapointed as it took two agents to process a replacement flight (first agent offered a connection for a 1.5h flight only)."
Cons: "More attentive staff willing to help and at the very least, be emphatic."
Cons: "The crew was unprofessional and Unprepared"
Pros: "The steward was lip scyncing to the safety rules which kept our attention!"
Pros: "Went fine...short only 16 min flight"
Cons: "No food :("
Pros: "It was quick."
Cons: "I had to RUN through the airport to get connecting flight. I had to pay and check a carry-on because my first flight was delayed and there wasn't time to wait for my bag. If I'd have known I'd have taken a regular sized suitcase."
Cons: "Boarding is disorganized"
Pros: "Short lflight"
Pros: "Seating was nice, middle seat was empty"
Cons: "I landed at F1 and had to run to C29. No time to even grab a snack!"
Pros: "We received a free video service for the flight"
Cons: "First of all the flight was booked for a plane which was too large to land in Providence. So either way we were going to have a longer day and extra leg.....which I only paid for ONE plane change. After running to the gate because my first flight was late taking off, this flight was delayed due to engine issues. The agent had us standing in line for 1 1/2 hours while she tried to figure out what was going on. So instead of taking off at 5:40 pm, we took off at 9 pm and still had to catch a bus from Boston to Providence...HORRIBLE Flight = Long Day/Night"
Pros: "My flight wasn't full so I had no one sitting next to me."
Cons: "Snack wasn't very good"
Pros: "On time and friendly crew."
Cons: "Boarding group."
Pros: "Flight attendants wear very pleasant and polite. PA system worked very well I was able to understand all notices and instructions. Thank you to the crews."
Cons: "The gate changed twice. We were directed to a bus to take us to our flight to only be made to get back off the bus because we didn't have a crew. No one would tell us anything. Got back into the airport and then 30 minutes later got put back on the bus. The plane was disgusting, smelled like urine. The air conditioning didn't work. Terrible."
Pros: "Well organized, enjoyable flight"
Pros: "Snacks is good and healty."
Cons: "CRJ700 seats are like sitting on naked plywood. Very uncomfortable."
Pros: "The worse trip. the last 8 people in check in was off on the air plane ."
Cons: "Check in was was understaffed waited for 30 before assisted"
Pros: "Onboard crew was excellent in non first class. First class crew was rude."
Pros: "Wish I could think of something to write here."
Cons: "The on-line purchasing process did not function correctly. Was forced to call customer service and the rep I spoke with kept confusing departing and returning flights. The plane was late. My special zone 2 only boarding time was skipped and lumped with zone 3. The plane then had to wait for additional maintenance. The plane appeared to be... ancient. "Unlimited" coffee... was limited to two cups. A kid stuck a sex toy to the interior ceiling of the aircraft and despite a 10" purple silicon dildo hanging down, no staff member said a word."
Cons: "Frustrating dealing with delays and finally a cancellation. Frontier was unable to get me onto a new flight until 3 days later."
Pros: "It was a direct flight and the price was good"
Cons: "The flight was delayed several times: 11:30 pm to 2:07 am to 3:17 to 4:20, but we eventually did take off at 3:00 am. Gates were also changed a few times. No one I spoke with received the same information on the delay - I was told environmental issues, others were told mechanical, crew or no idea. People on a number of other Frontier flights appeared to have the same issues - two flights were directed to our original gate before we were moved, a bunch of unhappy travelers. No other carriers seemed to be having delay issues."
Pros: "People were nice"
Cons: "Cannot sleep sitting straight up."
Pros: "It was a cheap, no stops flight"
Cons: "Thry nickle and dime you. My bag was 1lb over and they tried to charge me $75 on top of the $40 i already paid. I took a sweater out and they tried to tell me i wasnt allowed to do that. They then tried to charge me for my carry on when other people in my party took their carry on for free. They seats are so close together and uncomfortable that it makes for a very long flight. No wifi, no way to charge electronics."
Pros: "Nothing to like."
Cons: "Me & my wife arrived 3 hours early for our flight. During that time waiting to check our baggage, there were 3 arguments between employees and customers at 3 different times. After checking in and waiting at the terminal for our flight which supposed to leave at 12:55AM was delayed to 3AM. The flight ended up to being cancelled after everyone got in the plane. About 5-15 minutes all passengers was told to exit the plane. There were only one frontier employee who was working at the at the gate after we all exited. This specific employee said the manager had told all other frontier employees to go home. Me and my wife were really upset about this situation. It took a very long time for the employee to deal with all passengers refunds to changing flights. This had affected our flights to MkE because my wife mother was in her death bed to passing away today. The way things were handled during the flight on this day was a horrible experience. We then bought our flights from southwest after all this hectic morning."
Cons: "I have flown Frontier on and off for the past five years. Today really deterred me from wanting to fly them ever again. Two separate kiosk issues with my friend's ticket, unable to use the website either, waited in line for seat assignment and finally, off to the races, but we were too late after all of these setbacks. Missed flight. Disappointed."
Pros: "I like the fact that I never have to fly Frontier again."
Cons: "The complete dismissiveness of the in-airport staff. The desk person failed to issue me a proper boarding pass, instead leaving me with only a receipt, causing me to be sent back to check-in and causing me to nearly miss take-off. This might have been forgivable has the second person at the desk not shown me every bit the disdain the first one did. And $45 for one checked bag? Being hectored by flight attendants to sign up for a credit card while I was obviously trying to sleep? This airlines needs to either improve or simply disband. Nothing good at all to recommend about this pituful, aggressively ramshackle operation."
Cons: "The ticket was cheap so of course we booked asap! Additionally you pay for your seat, some airlines there is free options, sometimes not. But with the price of your seat and ticket with any other airline, it comes with a free carry on bag and even some small free snacks on the flight. Nope. Pay extra hefty fees for small carry on, and of course pay extra for peanuts or even water. So after everything, it’s the same price as any other airline. At least delta has TV or United has snack options or American has decent leg room. Didn’t like either Frontier plane I flew on. Now I know for the future, it’s not as cheap as I thought."
Cons: "The tickets look like a deal until they charge for every other thing. The information regarding what bag can be carried on without a fee is very confusing. We paid and then saw people rolling cases and putting them in the overhead bin. The seat prices are ridiculous so you don't want to pay for a seat they will assign you for free, I was then told I had to go to the gate to get a seat assignment even though I had already purchased a ticket. I waited for almost an hour before someone showed up. I was told the only seats left were the exit rows. Luckily I am healthy. If I have paid for a ticket Frontier should guarantee me a seat. We had to wait in line even though we had already paid for our bags and some of us went on line and checked in and had boarding passes. Where is the short cut then?? It was so convoluted we will never fly Frontier again. Too much work, let me pay for the ticket and let me have a bag and give me a seat for crying out loud. The flight crew was great. Very nice."
Cons: "After being delayed on the first leg of my trip, we arrived in Denver being told to go to a particular gate. Once there we were told it was moved to another gate. This happened a total of 4 times! Again the flight was delayed. The pilot/co pilot made a negative comment on the PA about the airline after apologizing for the confusion. I was not given the opportunity to choose my seat. When I checked in, I asked to change from the middle seat I was assigned to, to a aisle seat to accommodate my long legs and severe knee arthritis. The attendant at the desk looked at my boarding pass and exclaimed "well, your flying ECONOMY so I guess you'll just have to deal with it". Drinks that are complimentary on Alaska (soft drinks, juice , water etc.) were charged for. The attendants completely skipped my row and we were not offered anything. The attendant did provide me a diet cola at no cost when I brought it to her attention. All in all a miserable trip home, in such contrast to our flight there on Alaska Airlines at the same cost."
Cons: "They gave our captain to an Atlanta flight. We had to wait for another captain to get to DIA. Then we got loaded up and had to wait for the east gate to open, then they had to map out another plan I.e., the northeast gate (and that didn't materialize) soooo we sat on the plane until we receive the okay to depart on "the east gate". Which was approximately 21:30. We finally arrived at approximately 01:00 a little more than hour late. It took better than 30 minutes for us to get our luggage. Stupid crazy that a person is paying ridiculous prices for pitiful customer service."
Pros: "The flight attendants were nice."
Cons: "After a 10 hour layover, they stopped the boarding process because a toilet malfunctioned and we had to wait another 45 minutes. The lack of complimentary beverages was pretty annoying as well, especially considering that after buying my tickets, I spent an additional $75 on checking bags as well as another $50+ to choose my seats at on-line check in. Of course nowhere did it mention that if I simply checked in at the airport instead of doing it online beforehand, I could be assigned seats and it wouldn't cost me anything. I drop $1000+ on airfare, checked bags, and sneaky extra fees, and you can't even give me a $.50 can of soda for free? I've flown Frontier before, but the customer service has gone downhill in the past few years. I will never use this airline again and I encourage others to do the same. They're providing an inferior service and staying in business by offering "cheaper airfair" which they make up for by tacking on exorbitant luggage fees, sneaky online fees, and neglecting customer comfort."
Pros: "The crew had a smile and were friendly."
Cons: "Look, it's a budget carrier. I get that. But I add a bag to my flight and my ticket is now what it would have cost to fly Southwest. I'm 6'4", and I *barely* fit into the seats. My knees touched the seat in front of me the whole flight. And the seats don't recline. To make everything just perfect, they lost my luggage on the flight home, and the lady who worked with Frontier who took all 15 (?) of us who had lost luggage over to make a claim said "this is normal for flights coming from Denver - it's a hub for Frontier, so luggage gets misplaced all the time." I'm sorry, that's not acceptable as an answer. I've never had a lost bag while flying with others, so that's what I will do from now on."
Cons: "I am a 75 year old female and I did not hear the overhead page for early boarding, as I am a little slower to get on the plane and would appreciate the extra time to get into my seat. When I went to board the plane (zone 3), another passenger and his girlfriend wanted to sit together and refused to move out of my window seat, even after I told the gentleman I paid for that seat, including extra ($6) for the window seat. I felt I was bullied me out of my seat that I paid extra money for and because then another passenger in the other row yelled at me to "sit down" so I would not hold up the other passengers from sitting down in their seats. I was forced to take the seat the gentleman's girlfriend must have had in the middle of the two other passengers in the other row across from where I was scheduled to sit. I know I could have called the airline stewardess but felt pressured to stay where I was because of the other passenger I had to sit next to who had yelled at me earlier. I wish there was more of an attempt to let elderly passengers board first."
Cons: "The Flamingo. We began our vacation with Frontier Airlines on a note of apparent tension between the attendants and boarding passengers. Having not been a frequent flyer, I assumed that this was normal in post 9/11. The male attendant had a cold demeanor, until he was chatting up passengers to buy snacks and drinks. Why sell bar drinks when there is enough disorderly conduct in the air? The plane was cold, noisy and the outside air currents were choppy. No conversation from the pilot was forth coming as to what to expect during the flight. Then there was a the Master Card Commercial. It's bad enough to be crammed into a noisy old plane, but to have to be subjected to a lengthy pitch for a credit card is inexcusable. Sandra Fliniau flight 04-09-2017"
Pros: "Very cheap flight. Ticket of price of $197 Denver to Philly round trip. However, once you factored in the luggage charges, the flight came to around $314. We were delayed two hours leaving Denver, and then when we got to Philly it took an hour and a half for them to get our bags to the carousel... unfortunately that wasn't the end of it. They somehow managed to put our flights luggage in the wrong baggage claim areas, so collecting our bags was a nightmare. The worst part was after I saw how much they charged me for a checked bag and a carry on, it came out to be as much as the American Airline flight that I hadn't booked in order to save money."
Cons: "Very cheap flight. Ticket of price of $197 Denver to Philly round trip. However, once you factored in the luggage charges, the flight came to around $314. We were delayed two hours leaving Denver, and then when we got to Philly it took an hour and a half for them to get our bags to the carousel... unfortunately that wasn't the end of it. They somehow managed to put our flights luggage in the wrong baggage claim areas, so collecting our bags was a nightmare. The worst part was after I saw how much they charged me for a checked bag and a carry on, it came out to be as much as the American Airline flight that I hadn't booked in order to save money."
Pros: "The crew was fabulous. Basically any actual person I talked to was lovely and pleasant."
Cons: "I mean, I understand that it's the goal of the company to sucker consumers out of every penny they can, Frontier is just very in your face about it to the detriment of the overall experience. Throughout the online check in process there was an endless stream of popups asking if I was SURE I didn't want to pay more for a carry on, to choose my seat, etc which made the check in process very tedious and frustrating. And doing blatant things like making the "yes I want to pay more" button huge and basically trying to hide the "no thanks" button. As if customers aren't going to see right through that and get annoyed? (Their cost benefit analysis really didn't account for happier people being more willing to pay for extra things) Also, when my flight home got cancelled it was almost impossible to get a hold of a real person to talk to. Since it was due to weather conditions Frontier had an announcement on their website about what to do. Which...had a convenient link to requesting a refund but no instructions on how to go about re-booking, just that it was theoretically a thing they would do. When I called their customer service I was met with a recorded message about how they're overwhelmed with calls (understandable) followed by same message that was on their website and then...nothing. They ended the call. No option to speak to a person, no "you'll need to wait an hour for someone to be available", no menu to flip through...nothing. Frontier just very obviously doesn't care about customer experience (other airlines/companies at least have the decency to pretend). You'll get an adequate flight pretty cheap (provided you didn't want to bring a significant amount of luggage or eat/drink on the flight) that will get you from point A to point B. Just don't have any expectations going in."
Cons: "I did not like the fact that I had to pay $45 for a small bag I carried on and placed in an overhead compartment. I handled my own luggage and had to pay for it! Why did Frontier NOT clearly state the cost of a carry-on? I can only assume that they're being deceptive and forcing people to pay when they haven't got a choice; their ticket has already been purchased. This type of customer service is despicable. Travelers should not have to search the internet and read the extra fine print to find the REAL cost of travel. Shame on you Frontier. You've lost my business."
Cons: "No info given on ground for delayed Flt. Said "on time" departure and it was already past departure time and hadn't boarded yet. Waited 45 minutes at gate, no announcement. Preceded to runway, de-iced, no announcement. ( my seat mate , southerner hadn't known what was happening). Servive and attitude was definitely a 1 and pilots were first off plane. This was on top of our Orlando to Denver flight that was delayed 8 hours with no weather related cause. We had to rebook on another airline. Frontier said, every flight is only a 50% chance of on time departure!!!! Way too much for 79 year olds. We are an airline family so recognize the "care less" attitude. Never Frontier again."
Cons: "Absolutely awful experience. Arrived 3 hrs ahead of time to check luggage and the line was wrapped all the way around the airport. No one working to direct the lines. Only 3 people working to check luggage the week before christmas. Almost missed our flight because the line was so long. Was advertised as some free seating options but when checked into flight 24 hr ahead of time had to pay $16 a piece for middle row seats at the very back of the airplane. Flight was delayed 3 hrs because one of the flight attendants did not show up. Will never fly frontier again."
Pros: "The check in staff were rude, we felt like we were rushed. Frontier is a deceitful airline, they didn't tell us that the bags were SO expensive, usually an airline gives you some bag for free, nope! Carry on and checked luggage cost a ton of money. Not to mention you have to pay for seats, which is expensive! If you're travelling with someone and you don't pay for seats and you wait until the end to be assigned then you won't end up sitting beside the person you're travelling with and I must tell you the response I got from them was that they're busy and they have no time to deal with this. Then there is the flight crew, through the flight all I could hear is the flight crew talking about how they are on a waiting list and something about becoming a full attendant and every other word was accompanied by a bad word. I would file for a refund if I thought that would get me anywhere. Sorry Kayak I like you but from now on I'll be going direct to American Airlines. By the way! The CEO of Frontier is the former CEO of spirit...That alone should tell you stay AWAY."
Cons: "Per their instructions, I arrived at the airport two hours before my flight. The line to check in was MASSIVE. Everyone was grumbling they'd never fly Frontier again. All of the airlines nearby had no line, just Frontier was a mess. This took about an hour. I asked the lady at check-in (who rudely rolled her eyes at me when I said I needed a boarding pass printed), why it was so busy and she gave me a blank stare and said "it's like this every day at this time, we have five flights going out." Sooooo they know it's like this everyday...why don't they fix the problem and have more than TWO PEOPLE behind the desk? This doesn't seem like rocket science. Security took 40 minutes too, and I told two TSA people my flight was boarding, and they just looked at me and shrugged. I've seen far better at other airports. My gate closed at 4:20. I was still in line at 4:10. Somehow I made it through and had to full out sprint to the gate. I made it at 4:18, and the gate guy said "I hate to have to close the gate on people, good thing I don't!". THIS ISN'T A JOKE. I made it, with two minutes to spare, but this was insane. I was there two hours early, it's not like I came crashing in twenty minutes before. I also watched a a young woman in line miss her flight entirely because of their slow check-in, and the desk people just looked at her and shrugged. Their lack of service and support was unbelievable and unacceptable. There is a reason these flights are so cheap, and I saw it all firsthand."
Pros: "Getting seated near the front was nice."
Cons: "I had to bring my wedding dress and called ahead to make sure I had it figured out. Most airlines have a closet type storage area by the flight attendants and frontier does not. I was told over the phone I would have to buy a seat for my dress so I did that. Then when I went to the airport the lady was pretty rude and said that it was incorrect and it would be dumb to do that and I wasn't allowed. Then I had to pay an extra fee as well. Once to the gate we were delayed and the plane was there the entire time. We were scheduled to take off at 6:55 and boarded at 7. No reason for the delay and they didn't keep us updated. I was not very happy with Frontier this time."
Pros: "Airfare appeared to be affordable and competitive. Typical flying experience."
Cons: "I just took a small backpack and duffel bag. They made me pay $40 each way for the duffel bag! I thought every airline at least gave you a personal item and carry-on. This put me in a position of having to put $80 on my personal card for a work trip or to abandon my bag. Ridiculous! I don't like being put in that situation and will remember it next time I go to book. I also recognize they need to make some money off of snacks and drinks, but to not even provide a complimentary drink of water feels extra stingy too."
Cons: "Well my plane was supposed to board at 8:25 a.m. and leave at 9:10 a.m., however it had not arrived yet. After the plane arrived, it took the crew quite some time to get all of the passengers off. When we did get on the plane, there was another long wait because they were short on bag rampers. After all of the delays, my plane exited Denver at or around 10:50 a.m. Throughout all of this the stewardesses were quiet and didn't explain the delays. It wasn't until quite some time that I requested as to why we hadn't left yet. There were more issues when the flight arrived in Indianapolis. It took approximately 10-12 minutes until the jetway was even connected to the plane. Finally, I'm off the plane and I get to the baggage claim and I was there waiting for my bags for about 30 minutes. It's the first time that I've had any of these issues as a flyer and it's also the first time that I've used Frontier. This flight isn't one of my first flights either as the military has had me flying all over the US in recent months. Looking at this experience, I think that has more to do with the company itself rather than a random flight experience."
Cons: "Where do I begin? This airline is so incredibly chincy it boggles the mind. $40 to have a carry on bag???? You've got to be kidding me. I think you also have to pay for air circulation on the plane. We sat on the runway for an hour, and the plane was about 95 degrees for the entire time we were on the plane. My requests for the captain to turn on the air were ignored, and we were all left to sweat it out. You have to pay for everything except water, and even getting water is a difficult task! About an hour in, with no carts going by, I went to the back of the plane to ask for a glass of water. The flight attendant, who was literally standing next to the water cart, told me to wait for the service component. I'm 8 months pregnant, was uncomfortable and parched from the roasting plane. I asked why she couldn't just pour me a quick cup right there, and she said "you're just going to have to wait like everyone else." Turbulence ensued and an hour later the attendants made their way to give people their free water. No seats on this plane recline, no leg room. Just awful. Never ever flying this airline again!"
Cons: "I shouldn't have to choose to sit in the exit row in order to get enough legroom to fit comfortably in a flight where I'm not going to get food, peanuts, or a seat that reclines. Every leg of my trip was this way. On my way out I flew a red-eye and planned to sleep because I had business to deal with once I landed. Without legroom or being able to recline I was too uncomfortable to get any sleep. I also had to pay for carry-on AND check baggage? Is a person not supposed to bring anything with them when they fly? Lastly, if I wanted to sit anywhere comfortable or in a reclining seat I again have to pay to upgrade? This fact was unknown to me until the online check in process. Overall, I'm very dissatisfied with my experience. I have another trip next week and I already chose to pay $100 more for American Airlines instead of frontier, I will have comfort, food, wifi, won't have to pay for my baggage. This is America, we expect comfort. At least give us wifi. My experience with Frontier has made up my mind about paying more to get treated the way I deserve, not as if I was flying in a C130 Cargo plane."
Pros: "Only thing I liked was the cheaper price, but I am thinking it wasn't really worth it."
Cons: "Our plane boarded an hour late. Didn't give any explanation until it was the time we should have taken off. Sat on the runway at our destination which I understand was not the airlines fault, but still not a lot of forthcoming information. Felt like there was even less leg room than on a Southwest plane and I am petite. Can't imagine a big person or tall person sitting in those seats. The half trays were of little use except for to put your drink on. Yes, it was a little cheaper that we didn't have luggage, but I think I'll go back to Southwest."
Pros: "The only thing that was bearable was the staff. They were pleasant enough and continually apologized for the massive delays."
Cons: "Both flights were delayed. The return flight was delayed by three hours. I understand things happen but rather than feeding me a line of bs about how it's only going to be "a little while longer" I would have rather have been told that the flight wouldn't board till three hours later. Because the flight was so late I missed my shuttle and ended up getting a cab which was an expensive toll I was less than pleased to pay. The plane seating itself is uncomfortable as all hell. Granted I'm 6'3" with a muscular build I could have chose a stretched seat but for a 1.5 hour flight I didn't think the extra fee was worth it. This and several other minor things have convinced me to never fly Frontier again so long as I can help it."
Pros: "I was extremely disappointed with Fronteir airlines this was my first and only experience flying with them, and though the ticket price was great, it simply was NOT worth it! There were additional costs for everything! When I attempted to get my seat assignment I was told they assign at the gate, or I could PAY an additional fee for choosing one myself. And, they charge extra for your carry on bag. And expecting to at least be offered a soda, maybe a mini bag of salted pretzels if lucky (lol), I was SHOCKED to be told 1 soda was $1,99! Additional cost for any snacks or anything other than water! The aircraft was very dirty inside the bathroom as well as on and by my seat, as though it hadn't been even wiped down in over a month! (Pretty bad!) The flight crew were all very good I must say. I asked one of them and was told that 2of them were brand new employees. It really showed! They were much friendlier and genuinely cared about customer service! Refreshing! So, overall I would have to rate it low, and highly unlikely to fly with them again.even the checking in process was a real headache! I am glad to have received this questionaire , as I had planned on actually taking the time to sit down and write a letter as well as request a full refund , or credit for a friend, family member, or myself . You do run some pretty excellent deals, and I would like to welcome the opportunity to experience Fronteir in positive light, a nothing but positive experience. Thank you very much. Sincerely, Dr.Tamra D.Lyngaas 20426 102nd Ave. S.E., Kent, Wa. 98031"
Cons: "Two of your flight crew were caring and genuine it seemed. Great attitudes and upbeat!"
Pros: "The price was excellent and staff very friendly. Landing in STL was very smooth...pilot did a super job."
Cons: "There was a mix-up in the baggage loading, thus we were delayed about 40 minutes or so...it seemed longer since it was a late flight. The attendants were very nice, air-conditioning made it all comfortable during the long wait. I totally understand how accidents can happen and I think the crew handled the delay very well. The attendant was very nice and during refreshment service, my daughter asked for 2 glasses of water and she gave them to us. We had not planned to be on the plane so long so I had not brought along anything to drink. All in all, it was a good flight. Thank you."
Cons: "We were delayed, but that happens. What I really didn't like is that after arriving at 120 am it took them 30 minutes to get the jet bridge hooked up and get us off the plane. The crew did not do a good job of keeping us informed. We were to the gate almost right away it and then waited and waited. Then we had to walk up the jet bridge with no lights on. Once we got to the baggage claim it still took another 20 minutes for the bags to come. Also, the seats are not like they used to be. With the carryon bag fee it ends up being about as expensive as much better airlines. I won't plan to fly Frontier again."
Pros: "That they held the plane to make my connection"
Cons: "My connection was late, then my ticket was not working and the attendant had to manually check is in. She was EXTREMELY unprofessional even sating tons customer " I can only work as fast as I can DUDE, I'm the only one here" in which I verbally reprimanded her for her unprofessional attitude. Then we sat in the plane for an additionaL HOUR for a "mechanical issue".... which appeared to be them filling up the plane. I am so highly dissatisfied that not only will I never ever book frontier again, but I made sure to review the company in social media and all my friends/family/clients. I don't pretend to understand the airline industry, but I do know BAD BUSINESS when I see it. Absolutely TERRIBLE."
Cons: "Just when you thought airline travel couldn't get worse, Frontier brings you hard seats that don't recline and tray tables about half the size of a sheet of paper. Want a real seat? No problem--pay more. Want what they call a "laptop-friendly" tray table? No problem--pay more. And don't expect to use TSA Pre-check: Frontier doesn't participate. By the time you've paid to bring luggage on your trip--whether checked or carry-on, it costs--you've racked up a cost you could have used to fly a real airline. Pretty soon they'll be charging extra to fly on a plane with wings. And then their website was down all morning when I needed to check in. I used to fly Frontier a lot. Never, never, never, never again."
Cons: "I bought a plane ticket and then had to pay for a seat on top of that, as well as exorbitant charges for bags, and we ended up paying far more than even the plane ticket for all the extra charges. If I buy a plane ticket, that price is what I am expecting to pay. I understand a few charges here and there, but more than double what I expected to pay is completely crooked and terrible business. The plane ride was bare bones, uncomfortable seats, and average service. We will never be flying Frontier again."
Pros: "On Friday, July 8, at DIA airport I waited almost an hour before someone took me to my gate A42 for Flight 122 supposedly departing at 8:10 and boarding at 7:35. Finally, I had to bring this to the attention of the ticket agent as I did not want to miss my flight. Noone came and the poor overworked worker took me at 7:45 -we did not arrive at the gate until 8 o'clock (luckily the TSA checkpoints were NOT busy) and had the flight been on time, I would probably have missed it. This gentleman asked repeatedly for assistance for over 40 minutes and no one came to his aid. I panicked and I want Corporate to know they need to hire adequate help so their customers are not treated like dirt. Once I boarded, the crew was fabulous! However, I am not happy about such a horrible experience. I deserve a refund or free return ticket for my inconvenience. I have flown other airlines and have never had such a negative experience with wheelchair assistance!!!"
Cons: "You all charge piece meal for everything; yet you don't hire enough people - I bet Corporate executives are getting their fair share!"
Cons: "Both flights to & from Denver were over 30 minutes late unloading passengers. This particular flight was late on all counts.15 minutes late beginning boarding. Departed over 30 min. Late and arrival was about 40 min. Late. I do like that charging for carry on means people board /load and deplane/unload quickly.We get what we pay for and Frontier is cheap. We payfor each little add on, reserved seats, beverage, carry on, etc.Good option if cheapness is primaryfactor over comfort, convenience, or reliabledeparture and arrival schedule. Unrealistic tight scheduling means little time to clean or prepareplane between flights."
Pros: "the low initial fare"
Cons: "leg space non existent tray table too small, can fit a lunch box carry on policy - there's no carry on allowed"
Pros: "good price roomier seat section"
Cons: "In Denver--The electronic sign at the gate my boarding pass indicated was not displaying my flight (AGAIN!!!)and it did not indicate if the gate number had been changed. I and other passengers were alarmed that the flight was not going to happen. Someone did check the airport departure and arrival screen and found out the gate had been changed. Can't the electronic signs at the gates indicate the gate changes of flights? somehow get the word out at the gate? Not all people are experienced enough flyers to know to check the big airport arrival/departure boards and there wasn't a Frontier soul anywhere around to ask."
Cons: "The 3 people in front of me must have chain smoked a carton of cigarettes on the way to airport with the windows up. Flight attendant would not move me-- they had serious attitude and clearly need some customer service classes. Had an allergic reaction from smokey smell sneezing and coughing. Nose burned and started bleeding from the airplane air (almost as if the filters were not changed on the a/c blowing on my face). Seats wouldn't recline. 30 min delay leaving airport (direct flight from Denver to San Antonio, but yet we sat on runway bc of storms in LA???) arrived to SA late at 10:15 pm. Stood and waited for another 30 min for bags to come out with ZERO communication from airline letting us know which luggage carrosel to stand at. Meanwhile the lovely folks at southwest had to finally make an announcement for Frontier to give us any amount of info. Doubt I will ever go this budget airline again. Awful. Saved $75 instead of flying southwest. Wasn't worth it."
Cons: "Was at boarding gate A36..which is what the big board said to be at..my ticket, as well. Waiting with 100+ other passengers at gate..watching Netflix out of boredom waiting on plane. 15 mins past departure time..I go to customer service and they tell me its MY FAULT I missed the plane that left 4 minutes prior because THEY changed the gate to A32.. There was no change on the board..but they said it was announced. It wasn't made clear to those of us who thought we were in the right gate waiting. I was able to fly out until the next morning..putting a lot of plans I and others had in serious jeopardy. Your customer service agents have MUCH to be desired..very rude..taking customers that walked up behind me while making me wait on them to get their sh*t together. I almost lost the only flight available out the next day because they were chatting amongst themselves about personal problems!!"
Pros: "The best part about the flight was when we landed in Dallas."
Cons: "The most uncomfortable flight I have ever been on. The seats were very hard and could not adjust. There was no information about the flight provided at any time during the flight except for when we were preparing to land. Compared to American Airlines (which we flew with on our way to Denver), Frontier has no comparison. There was absolutely no entertainment provided, and there were additional costs and fees at every turn. Not only do they charge for any and all refreshments, they also charge you to have a carry-on bag. The flight was also very very loud. The cabin rattled and roared for the entire hour and a half flight. We will not be flying Frontier again unless some major upgrades are made."
Pros: "Nothing stands out as what I liked - the crew and boarding were average, so I guess not negative is good in this case."
Cons: "I chose this flight because of cost but don't be fooled - you will pay for everything extra - seat selection, carry-on or checked luggage, even coffee or snacks, extra. The seats are absolutely terrible in my opinion, don't recline, limited padding, very uncomfortable if flying over 2 hours. At the end of the day, this was only like $25 less than another airline (american in this case) - and all the other airlines are much more comfortable and include those little things like carry-on, nonalcoholic beverages and snacks. It isn't worth it, use another airline!"
Pros: "It was an OK flight. Everything is a la carte. I didn't realize this because I have never flown frontier before. I was traveling light anyways, so it did allow me a cheaper flight. I mainly picked them for the departure time. In the future, I probably would pay the 49 bucks for what they call "the works". It bundles a lot of their a la carte services into a better deal. We did catch a tail wind and turned a 3 hour flight into a 2 hour flight. I guess the upside to the paid carry on rule was that there were a lot less carry on, which made boarding and exiting the plain easier."
Cons: "They want you to pay for everything. It does keep you from paying for stuff you don't want or need, which is good for me, but it would have been very bad if it had been my wife. I guess it is OK if you are aware of this, but I didn't realize until after I bought my ticket. You are allowed one personal item for free, but carry on and checked baggage are extra. Again, I only had a backpack ( personal item) but if my wife had been with me, it would have gotten expensive fast. The crew was kind of snippy. If you want food or drinks you have to pay with your credit card. Entertainment was non existent other than the in-flight credit card sales pitch."
Cons: "No where when I was booking my flight was stated that I would have to pay to reserve a seat. I understand paying more for extra leg room but charging just to pick a seat in the back of the plane is rediculous and makes me never want to fly frontier anymore. I usually love flying frontier, but it makes me pick another airline. The flight was delayed 3 hours and I understand that things happen, but we were never told why our flight was delayed. The flight attendants were OK this trip. Usually I find Frontier flight attendants to be very friendly and seems to love their jobs, but this flight they were not the friendliest."
Pros: "Every thing on our flight to New Orleans."
Cons: "Three of us boarded at DIA in Denver on Feb 25 on Frontier Airlines for a flight to New Orleans. We each had one piece of carry on luggage that we placed in the compartment above the seats. There was not additional charge for the carry on. We paid only the cost of our airline ticket. HOWEVER on our return flight Feb 28, we told at the New Orleans Frontier desk there would be an extra charge for the exact carry on luggage we had checked in at Denver fours days before. The extra charge was $40.00 for checking or $45.00 if we carried on our luggage. We explained there was no charge for our carry on's in Denver. That didn't help. SO what choice did we have? We didn't make a scene or issue about this extra charge. We merely paid the extra charge and grumbled on the flight home. You can probably guess about our change in attitude -- from a pleasant flight experience to New Orleans to maybe our next flight will not be on Frontier rather another carrier."
Pros: "Direct flight"
Cons: "Very unimpersonable....felt like I was just a ticket number. No drinks or snacks unless you have a credit/debit card to buy a soda and snack for 2 bucks, seats seem smaller and the "snack" tray was smaller than a book. But I guess since they don't offer drinks and snacks with your ticket you really don't need that tray. I had to purchase this ticket due to a death in my family and it was the least expensive, but if I had a choice it would have been with Southwest Airlines. At least they still make you feel human."
Pros: "The crew was great. We flew into some particularly bad weather and the cockpit crew did an excellent job landing the airplane. Some passengers even applauded once we were safely on the ground. The fair was - reasonable. The plane appeared to be new-ish and was pretty clean."
Cons: "A fee for EVERYTHING. I think I knew Frontier charged for everything but forgot when making my last minute reservation to see my ailing father. When it was time to check in on-line, it appeared every seat was either considered a premium seat or was not available. Middle seats and seats near the lav were considered premium. And the fee was either $20 or $35. I elected not to pay for a premium seat and took my chances that I would actually get a seat when I checked in at the counter. I believe they also charge for soda."