Daily cleaning, installation of cabin HEPA filters on flights from Colorado to Saint Thomas Island
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Scores according to KAYAK customer reviews
Cons: "No good on flight Crew don’t have any idea what day are doing on the flight Way the WiFi don’t work I don’t know"
Pros: "The crew amd aircraft was wonderful"
Cons: "Once the pandemic is over, I am sure some things like food service will improve."
Cons: "This was a great short flight."
Pros: "The crew very professional. My flight was on time."
Pros: "The crew was very attentive"
Cons: "The social distancing was not followed and the seats were not very big so I had a person sitting darn near on top of me. Fortunately the guy next to me asked to move but until that point the crew did not really care."
Cons: "The food service on the 3 hour leg but we knew that ahead of time so..."
Pros: "Boarding was very efficient. Flight attendants were helpful and kind and seemed to care."
Cons: "We booked basic seats knowing we might not sit together however we did not know they would separate children. They put my husband and I in an exit row and my daughter at the back of the plane with strangers. I was not comfortable with strangers being responsible for my child. I assumed they would seat children with at least one parent. We did ask to move at the gate and the accommodated us with the last row on the plane. No recline, no window, and right next to the bathrooms. We took it to be with our kid but this policy needs to be revised. Kids should always be seated with the adult responsible for them... who knows what kind of person might end up next to my child. Not to mention if she had needed something is the stranger gonna take care of it? It’s just a bad practice imo."
Pros: "Most comfortable seats of the three flights. Crew friendly and attentive. Acted like they enjoyed their work."
Cons: "Luggage still in Atlanta with Delta."
Pros: "We left on time and arrived early. The seat in comfort class had excellent leg room."
Cons: "The food was mediocre, to say the least."
Pros: "Good seats"
Cons: "Flight was delayed and my luggage didn’t make the plane."
Pros: "Everything! I appreciate that the ticketing agent helped me get an earlier flight and I appreciated the gate agent making sure I had a good seat! I love Delta!"
Cons: "Nothing honestly"
Pros: "Crew was so friendly and helpful!"
Cons: "My suitcase arrived damaged."
Pros: "The crew was wonderful, the food was great, the ride was wonderful."
Pros: "jFk To DCA crew is fine and helpful."
Cons: "Crew and flight from DCA to JFK was terrible. We left over 30 minutes later with no explanation as to what was taking so long. There was no info given to passengers in regards to what gate or terminal you’re landing and in- was only given 20min to get to gate c Terminal 2 from gate b terminal 4.0"
Pros: "The crew asked a passenger to move so we could all sit together. It was awesome. :)"
Cons: "If there could have been some sort of service at DTW to take customers to the gate of their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
Cons: "They did not have a “gate available” for our arrival so we have been waiting in the plain on the tarmac for over fourty minutes and still waiting. This is ridiculous. We purchase tickets at delta for a plain that had a departure and arrival gate. This should not be happening"
Pros: "We left an overcoat on the plane after the long flight and did not realize our area until we were in the baggage claim area. The Delta agent in Paris was most helpful. He went above and beyond to retrieve our coat. Good job Delta!"
Pros: "Staff and flight were good"
Cons: "The chicken dinner was mediocre"
Pros: "The Grand junction staff is always great."
Pros: "On time"
Cons: "Small air craft"
Cons: "No leg room"
Cons: "Flight was horrible"
Pros: "Flight turned out great... but I got lucky!!! Got a seat I wanted... now praying the same occurs on return trip"
Cons: "Not being able to assign my seat until I got to the gate!! Terrifying not to be able to choose seat fir such a long flight!!! Do not ever want to be in this situation again!!!"
Pros: "Didn’t major it on the flight. Sleeping in Atlanta. Not the house I paid for in totrtola."
Cons: "Terrible planning. Didn’t have enough fuel to circle. Took a stupid path. 10 minutes cost me a day."
Pros: "I got home"
Cons: "Seats were tiny as hell"
Pros: "There was one helpful lady"
Cons: "Flight was rerouted and rebooked twice. I’m stuck in Detroit overnight, and won’t be getting to Monterrey until tomorrow afternoon. Thanks, delta!"
Pros: "Rare, the flight wasn’t so full that everyone was uncomfortable. The flight attendant staff were friendly."
Pros: "Friendly crew with the usual high quality Delta product..."
Cons: "Premium passenger's should be boarded before families with children! Especially in Orlando where half the plane is children!"
Pros: "Got to fly on the a brand new 737-900 and had plenty of room to fit my laptop so I could work. Friendly crew, didn't feel like a farm animal being herded on to a transport to be taken to slaughter like I do on other airlines."
Cons: "In flight WiFi was inoperable for most of the flight making it hard to work."
Pros: "Very satisfied. Great service"
Cons: "By mistake I booked my ticket for the wrong date Called to change it, wait time was over 2hrs went to the delta app and it cost me $200 to do it. Get to airport and ask for an up grade not possible but if I paid $200 when rebooking the flight I could have gotten one. Snacks were horrible and I have a delta card and was charged $29 to get in plus a charge for my extra suitcase. It’s ridiculous given the amount of money I spend on m card on the monthly basis. Very disappointing"
Pros: "Cabin crew and captain were great."
Cons: "Don't like how you don't get your seat assignment until you get to the gate. I was given the window seat in the very last row for a 6 hour flight, quite uncomfortable. I could've booked another airline for a similar price and picked the seat i wanted at booking. They ran out of food choices by the time they got to the last row, so we were given whatever was left. Delayed because one of the bathroom doors wasn't working, 30 min later still wasn't fixed and ultimately they decided to go without it."
Pros: "The plane wasn't cramped, the flight staff was helpful, and we got to our destination extremely quickly. And they gave us like two rounds of snacks which is unheard of on such short flights. Easily the best domestic flight I've ever taken."
Pros: "The plane was really cool. Some more advanced technologies than other Airline companies. Crew was good too."
Cons: "Issue happened with my landing. Didn't make it in time to next gate. Delta did everything they could to blame me, insulted me on The phone and definitely provided the worst customer service"
Pros: "Smooth and easy."
Cons: "Not applicable"
Pros: "Great friendly service and easy boarding. Timely!"
Cons: "For the money they charge, a few little perks such as improved snacks wouldn't hurt the bottom line"
Cons: "Wifi didn't work (network wouldn't show up)."
Pros: "It wasn’t bad or good."
Cons: "The airport crew at the check-in desk was rude"
Pros: "The flight was good, but the flight attendants were friendly and fun making it better than usual."
Pros: "Crew was stellar, very accommodating."
Cons: "Food was WAAAAY to salty. Needs some more flavor than just salt sad to say. Would be nice to be offered an entire can of soda not just a cup full of ice and a tiny amount of liquid. Charging for exit row swats? Cmon.... I'm 6 foot 5, why should a 5 foot 115lb woman get all the extra leg room but I canot?"
Pros: "From curbside check-in to landing the plane, overall excellent service ! Very pleased to find out they offered a shuttle from checkin to the gate. I am having knee surgery soon and the walk from security to gate 34 LaGuardia would have put me over the top with pain! It was a very nice gentleman that gave me a ride to the gate and even stopped to let me use the bathroom. Thumbs up *****"
Cons: "The fact that I was charged $150 to check a small cosmetics bag is no loose change ! I would have carried it on but my hand is in a brace and I has to have extensive surgery. Then yoy get to the gate, and they repeatedly asked for volunteers to check their bags for free. I think this is a very unfair policy and try to explain it to the curbside attendant. I literally cannot carry more than five pounds in my left hand until I get bone replacement surgery. I'm also having knee surgery soon and this small additional weight would be caused me excruciating pain ! They didn't care and still charged me $150 for a bag thats no bigger than 12 inches and weighs less than ten pounds. Thats the way you treat your first class passengers? One other quick note: the sausage and egg sandwich? that was served for breakfast was absolutely horrible! Thumbs down !"
Pros: "Airplane was good, boarding was fast."
Cons: "This flight was canceled and the flight they put me on was terrible."
Pros: "I rated entertainment as 1* as there is no N/A option. Flight was very pleasant."
Cons: "No entertainment for the whole 5 hr flight. Very bad"
Cons: "No masks"
Pros: "They offered some entertainment"
Cons: "Took no caution with coronavirus. Packed the plane with the seats full and all rows filled. I was not expecting this especially since my flight was not cheap."
Pros: "Crew was amazing, seats were comfortable. Only negative is out of your control - bad weather in DFW held up departure 5-6 hours. Much of that was on the plane, but crew kept us notified. We had to return to the gate and wait another couple of hours. Awful trip, but not your fault. What I was surprised by was no comp hotel, and the discounts were not rally good discounts."
Cons: "Most of my issues were ATC problems, not AA. The AA personnel kept us informed, etc. The one thing you can control is hotels if delayed to the point of missing all connection until the next afternoon. I understand not compi9ng BUT, when google maps shows better rates at local hotels than your "discount" program, that's sad."
Pros: "Great crew"
Cons: "Ask the ticket agent and flight attendants about changing seats and they weren’t helpful. Also their response was abrasive. Didn’t appreciate it!"
Pros: "Not much"
Cons: "The customer service, both on the phone & in person"
Pros: "Nice and easy. Smooth the whole way"
Pros: "No flight. It was cancelled."
Cons: "Find a sooner alternate flight"
Cons: "If we had access to the WiFi to watch shows earlier like United does, that would be nice."
Cons: "Flight was canceled. Ruined my plans and reason for flying."
Pros: "Crew was not bad at all. And the seat was comfortable and pilot did an excellent job getting us off the ground and landing. Well done. Great job"
Cons: "We know this is not the easiest job dealing with grumpy people. But we are not all grumpy many of us appreciate your hard word, so a smile at the ones smiling is nice."
Cons: "ages they don’t came"
Pros: "Nice crew!"
Cons: "Flight delayed"
Cons: "Very old airplane used for this route. Upgraded to business but seats and pods are old fashioned, uncomfortable. Newer pods and planes used in other routes make the entire trip more comfortable. The video system didn’t work properly, hard to figure out what to watch."
Pros: "Everything was very smooth and pleasant overall."
Pros: "Good seat though cramped."
Cons: "Cramped. I don't like in flight credit card offers."
Cons: "Our luggage was ruined and our stuff inside in bubble wrap was smashed to bits!"
Pros: "Nice airline very accommodating. Loved first class"
Pros: "Pasta good. Meatballs we're bad. Breakfast vegetable burrito was bad"
Cons: "Very bumpy ride for such a big plane. Don't know why we didn't fly higher to get over the turbulence"
Pros: "Smooth flight"
Cons: "Being delayed"
Cons: "Essentially a bus ride with the comfort of a wooden bench."
Cons: "This was my first time flying First Class. Not only was my flight delayed but everything was changed last minute. My seats, layovers, EVERYTHING! I was better off paying for a regular seat. I'm a young African American and the stay treated me as if I didn't belong in First Class! Not to mention the last time I flew into LAX American Airline lost my luggage! I have proof to show! Absolutely ridiculous!"
Pros: "When I arrived at the airport to see the scheduled 9:30a departure was pushed back to 1pm, the gate crew did a good job of keeping us updated and they even provided lunch! The plane was undergoing maintenance but they found another plane and did not have to cancel the flight, and ultimately got us to our destination safely. Crew was very nice."
Cons: "Flight was delayed 4 hours so my half day of travel became a full day, half of which was mostly wasted at the airport. Would rather have been with my family than sitting at the airport."
Pros: "nothing. seriously I have NOTHING good to say about this trip"
Cons: "We boarded or flight just a few minutes late initially then had to taxi back to the gate to fix AC(?!) electrical issues, which were seemingly fixed just as we started to de-plane. Then after a slew of nonsense announcements about waiting for a new pilot, redirecting the destination, and basically misinformation about reboarding, we are told that the flight MIGHT be canceled; It has been nothing but one excuse after another and honestly after a 4 hour delay with no real answers, I really cannot find any reason to fly this airline ever again. Such poor service."
Pros: "Good seats after being moved. Flight attendants were great."
Cons: "4.5 hours late leaving. Returning flight 1.5 late on return flight."
Cons: "We were downgraded from Main Cabin Extra rows 7 and 8 to row 30. We were told that we will get refund automatically. However, we received nothing. Getting a refund back is now becomes a very complicated process with zero transparency. Main Cabin Extra is kind of a scam. We bought it specifically for an extra leg room. However, on the flight from PHX to BOS, all seats in the economy class have the same leg room. The agent explicitly told us that on this plane all seats are the same. So, they offer product they do not have and collect money. Sounds like a scam to me."
Pros: "Friendly flight crew."
Cons: "Flight was cancelled and was rebooked the following day. Plane arrived to my destination 25 minutes late."
Cons: "We didn't have hot beverage service due to turbslsnce and the attendant never came back to offer my 84 year old mother another choice"
Pros: "Great announcements by lead flight attendant."
Pros: "Good service from the flight attendants."
Cons: "BA and AA don't have their computers coordinated so if you book on BA, but the flight is on AA, your booking reference number for check in, etc., does not work. You have to call customer care for AA to get their booking reference number."
Cons: "The bag hanging down from the bottom of the seat in front of me."
Pros: "Had a airline steward named Scott that was very pleasant and nice all throughout the flight."
Cons: "The plane was late/delayed going from Dallas to Colorado and the plane going from Colorado back to Dallas was late/delayed as well ."
Cons: "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
Cons: "They left my bag in RDU.."
Cons: "Your plane needs outlets to charge electronics. Unless your gonna show movies on your flights, ppl need a way to entertain themselves for the flight. If they burn through all their battery power, it's an inconvenience to try to charge it in the airport when they land. All of the outlet Chargers in Chicago, Seattle and Philly were broke as well. The U tied wing was amazing. Your prices are great but to keep ppl from rather paying more just for one or two more luxuries, try fixing this."
Pros: "The flights left on time and arrived early. It reminded me of the old days when everything ran like clock-work."
Cons: "The leg room was barely enough for me and I'm 5'4". I can't imagine people much larger than me being comfortable at all. Also, the chair made my back hurt, so I did a lot of sitting up straight as opposed to being "in the chair". I noticed that you had snacks for purchase on the flight, but the free snacks were cookies and pretzels. It would be nice to offer a trail mix or dried fruit. Pretzels are good for people who might be a little sick at their stomach, but better snacks are a nice option. I ordered coffee and it was perfect. Overall, the flight was a good flight, just a little tweaking and it would be great. Thanks for asking."
Pros: "The professionalism of the crew."
Cons: "The flight left late and they did not explain why their was a delay. The landing was not smooth. It was a rough landing."
Pros: "everything went smooth"
Pros: "no change in take off was a good relief. crew was great and all smiles"
Pros: "Smooth ride"
Cons: "Advertised snack pack wasn't the one in the brochure. I had to pay for something I didn't care for. And couldn't put my purchase on my new AA MC because I am new."
Pros: "That the pilot got us home safely."
Cons: "Honestly I am not a big fan of AA. I made a mistake booking my flight but couldn't change it because it was going to cost an arm and a leg. The staff are rude and don't try to help you. It's just a job for them to get by and it shows. Many including myself isn't big fans of AA. I wish this airline gets bought out by Southwest who understands value and elite customer service. They don't charge every little thing like American. I hope soon they can fly into Colorado Springs."
Cons: "The original flught flight was delayed and we had to wait in a long slow line, however , once we got to desk , the agent was very nice and we had already been rebooked on an Alaska flight. So we never ended up going to Phoenix. The resolution was acceptable but it made for a 12 hour travel day instead of a 4 hour travel day."
Cons: "Food was horribe and no dedicated tv per seat"
Pros: "I liked that the middle seat was open on my flight and that they checked my carry on for free because the plane was filled."
Cons: "I didn't like the minimal leg room. Also, there is no way to try and work on a computer anymore because of the lack of room."
Pros: "Well, there wasn't any entertainment, but that's ok. The flight attendants were nice, and the flight was on time."
Cons: "No complaints here!"
Cons: "Flight was delayed and then cancel altogether. No vouchers provided for the inconveniences."
Cons: "This flight included a lot of delays."
Cons: "Once again the flight was delayed. Last time American Lost my connection TWice! It took me two days to reach my destination. I was cramped in a middle seat and one of the flight attendants was rude."
Pros: "Not a lot!"
Cons: "We had about seven wheelchair passengers booked on this flight and no one had a clue how to manage it. two ended up being carted off to other gates and the rest boarded slowly, resulting in a 40 minute delay departing. When we got to Charlotte there were planes backed up, another 20 minutes to get to a gate. My 90 minute leisurely stroll to my next flight morphed into a race across three concourses. Charlotte is a nightmare under the best conditions, this just sucked."
Pros: "There was nothing I liked. The plane was an hour late and nearly missed my connection."
Cons: "Flight delayed"
Cons: "My son was flying on United from Colorado Springs to Denver, then on to Seattle for Thanksgiving. He rushed through as quickly as he could, but the door to the place was closing and it left 10 minutes early. United recorded him as a 'No Show', and there policy now is to cancel the entire ticket is you miss any segment of a round trip ticket. Thus, his entire $900 was forfeited, he couldn't even pay a change fee to catch a later flight. I hate American, and now I hate United just as much. These airlines shills have been allowed to go out of business when they last filled for bankruptcy. We fly in quite a few international airlines, and outside of Alaska, Jet Blue and Delta, maybe Southwest, US carriers are absolutely bottom of the barrel and it's clear that their employees don't care whatsoever. Will never book again in United or American. I'll try Amtrak before either of those carriers."
Pros: "We boarded quickly. That was nice."
Cons: "The plane was old and tiny with barely any room for carry on. And no in flight entertainment or WiFi or anything. Bummer."
Pros: "Excellent stewardess. On time."
Cons: "Wouldnt refund my ticket or change my flight when I needed to change it fee for everything"
Pros: "Staff always amazing."
Cons: "No Wi-Fi available."
Pros: "On time flight"
Pros: "Colorado Springs is one of my favorite airports. It is well run and maintned, friendly and efficient"
Cons: "The seat in the exit row was uncomfortable"
Cons: "Delayed flights leading to incredibly tight connection times, staff inconsistent with messaging re the source of the delay, zero compassion for customers, offering $700-$1,400 to get off the plane when you charge $200 to change a flight 2 weeks in advance is especially galling! Will not fly with United again whenever there is a viable alternative to my destination."
Pros: "Great service! Smooth flight!"
Pros: "The planes weren’t overly packed and everyplane was on time"
Pros: "Everyone was really nice."
Cons: "Not enough free food options for active duty flyers."
Pros: "I really like how your flights are inexpensive compared to others when trying to purchase a last minute ticket."
Cons: "The last two times I traveled ( I flew with United Airlines ) and both times my flights were delayed. The first time it was delayed by 4 hours and made me miss an appointment. The second time it was delayed by over 13 hours. It was nice that United had put me in a hotel room for the night, but again it took away from time in which I needed to be somewhere else."
Pros: "Good flight"
Cons: "Why can’t the plane be boarded from the back to the front. Seems like that would be easier for all passengers. Also, I picked assigned seats when I purchased the tickets and my husband and I where separated in different rows."
Pros: "I typically dont fly with united, and this was a typical experience, staff was not friendly, terminal and gate change at last minute after I walking all the way to the gate, then another delay after we were boarded, now this was more airport related then United, but after they told us it was a 45min delay someone asked if we can use our phone or computer and the answer was a stern no with no explanation until someone got really upset, just not a professional experience, and this was why I don't fly united. But I had no choice this time."
Pros: "Quick Hop"
Cons: "Just a quick hop to Denver"
Pros: "I really liked the flight attendant. He was funny and kind."
Pros: "Had a flight delay in csprings but United had plane going to Denver for delivery they put us on no one missed their connection yeah!!!!"
Cons: "This was a good trip! No complaints ."
Pros: "Status quo"
Cons: "Flight was late arriving to gate hence late leaving, had a connecting flight."
Pros: "It was two hrs late"
Pros: "COS airport security was friendly, cooperative, helpful. With first flight since knee replacement I was worried about getting through security. TSA personnel were very patient."
Cons: "Seating was tight. Not sure how anyone could watch movies because the screen is so close to face."
Pros: "On time, flight attendants were friendly"
Pros: "Flew to Austin instead of Houston because of weather. Then flew to Houston after 4 hours chilling on a plane in Austin!"
Cons: "Flight missed and now sitting here in an empty airport waiting for my next day flight at 650PM. Btw all local hotels are booked. Thank you United for stranding an active duty Soldier!"
Pros: "Headrests had pull out sides for head. In flight movies what a great selection."
Cons: "Seats were small, very little leg room also,"
Cons: "Multiple long delays."
Pros: "Flights were fine once we got off the ground."
Cons: "Flight was delayed 6 hours, not due to weather. Really unfortunate that I had to spend an entire day of a long weekend sitting in an airport. Wasn't reimbursed at all for any of the mess, but I guess that is life!"
Cons: "Very good information"
Pros: "Flight on time!"
Cons: "The plane was small and bags barely fit on board"
Pros: "I am fine with the airline other than a 5 hour delay. I I will never use Kayak again."
Pros: "Everyone we dealt with was unbelievably kind and helpful. They had a wheelchair at the gate and helped push my disabled brother which was such a help for my elderly parents to make their connections. When I got my parents their tickets I was very apprehensive that it might be difficult making the connections but thanks to United's wonderful service their whole experience was fantastic. In the future I will always try to book United."
Pros: "Went fine...short only 16 min flight"
Cons: "No food :("
Pros: "It was quick."
Cons: "I had to RUN through the airport to get connecting flight. I had to pay and check a carry-on because my first flight was delayed and there wasn't time to wait for my bag. If I'd have known I'd have taken a regular sized suitcase."
Cons: "Boarding is disorganized"
Pros: "Short lflight"
Pros: "Seating was nice, middle seat was empty"
Cons: "I landed at F1 and had to run to C29. No time to even grab a snack!"
Cons: "The side that I had was very hot and it took a while before it cooled down after flight attendant was notified from everyone on that side"
Pros: "My flight wasn't full so I had no one sitting next to me."
Cons: "Snack wasn't very good"
Pros: "On time and friendly crew."
Cons: "Boarding group."
Pros: "Flight attendants wear very pleasant and polite. PA system worked very well I was able to understand all notices and instructions. Thank you to the crews."
Pros: "Well organized, enjoyable flight"
Pros: "Snacks is good and healty."
Cons: "CRJ700 seats are like sitting on naked plywood. Very uncomfortable."
Pros: "Time and confort"
Pros: "Nice employees"
Pros: "The worse trip. the last 8 people in check in was off on the air plane ."
Cons: "Check in was was understaffed waited for 30 before assisted"
Pros: "Onboard crew was excellent in non first class. First class crew was rude."
Pros: "Quick and on time"
Cons: "Take off delayed due to traffic"
Cons: "A lot. They could have had the decency to empathize with new travelers in this pandemic situation."
Cons: "At least let the people with no baggage go 1st"
Pros: "The lady was nice."
Cons: "I hate having to pay for every bag, a half a glass of water, vinyl that looka like it was clawed by a grizzly and then proceeds to stick to my legs so I have big red blocks on the back of my legs. Less expensive tickets are nice but they are a muut point when you end up paying more in the long run."
Cons: "Pricing of carry ons a rip off."
Cons: "Yea the tsa precheck was not being able to put on my boarding pass. Hooked me again ."
Pros: "The check in clerk took care to reprint my boarding pass so it reflects my TSA precheck status."
Cons: "The seat was stiff and uncomfortable"
Cons: "Nothing. It’s garbage."
Pros: "Boarding was fairly quick"
Cons: "Before boarding mention that passengers have to go to their assigned seat."
Pros: "Yes very courteous"
Cons: "We departed 45 mins late with no explanation"
Pros: "Window seat"
Cons: "Lower fares"
Pros: "Everyone was helpful and friendly."
Cons: "Not charge so much for luggage and carry-ons."
Pros: "Clean comfortable plane"
Pros: "Cheap airfare."
Cons: "The entertainment and small charges."
Pros: "quiet, no crowd, easy, early"
Cons: "light design on plane"
Cons: "Have passengers with no carry on off the plane first."
Cons: "Waiting for 2+ hours at the gate waiting for the plane to leave."
Cons: "It’d be nice to have internet access, whether free or for purchase"
Pros: "Easy check in"
Cons: "Hard to find my gate"
Cons: "one hour late leaving"
Pros: "flyers were good natured"
Cons: "Boarding agent was not keep updated ,poor PA volume at A 75 , delay of take off 1/2 hr"
Cons: "The space. Very uncomfortable"
Pros: "efficient boarding good information from pilot"
Cons: "arrival 45 minutes late"
Pros: "I arrived."
Cons: "It was an hour after boarding before take off. Another 15 minutes on the ground after landing waiting for a gate at midnight on a weekday. I understand that circumstances occur beyond the airlines control, but this has been routinely occurring on my trips with Frontier. Absent compelling reasons, I will not be flying with them again."
Pros: "Where is the soul???"
Pros: "I liked the fact that I can fly red eye."
Cons: "I typically fly Southwest because of the free leg room, free 2 bags checked, and 2 free carry-ons. Frontier "fee's" flyers to death. I have to pay extea for leg room????!!! REALLY! I could see if i was 6'6" but I'm not. If Southwest ever offers red eye flights I'll never patronize Frontier or another airline again."
Cons: "Everything, the service and the airline policies are very poor. Will not fly again, save your money."
Pros: "Friendly staff"
Cons: "$45 to put a carry-on item in the overhead bins is ABSOLUTELY RIDICULOUS!!!!!!!!!!!!!!!!!!"
Pros: "As above."
Cons: "As above"
Pros: "It was ok"
Cons: "Cost of pop"
Cons: "Noises sales pitch."
Pros: "Efficient boarding on and off the plane."
Cons: "The $75 fee for overweight bags is unreasonable. It should be more like $10 for only a few pounds over 50."
Pros: "See aforementioned."
Cons: "Wish that you cou;d use Apple Pay or at least a credit card to purchase snacks/drinks, etc."
Cons: "Same screaming infants. They were able to sleep but allowed to roam aisles."
Cons: "See above"
Cons: "This airline comes up with every idea possible to charge the costomer. I give the airline a star for being sneaky and sly and having rules and policies to rip off passengers. Because it is brilliant that they con you without breaking any laws."
Cons: "$60 for a carry on?"
Pros: "helped a person with a disability much bett than United"
Cons: "packed like a cattle car"
Cons: "Having to sit on the plane for four hours in the same position of the seat."
Cons: "They charged me 70 for bags.... Which is insane.... Without warning basically."
Pros: "Nothing except one stew. She was funny."
Cons: "Add on costs. Just post what you want for the fly to begin with. Don't have times for games. Didn't use the rest room. Wonder how much that was? Probably read about the trip in my blog- gnatoutdoors.com"
Cons: "No complementary drinks. Short fold down tables."
Cons: "They lost my baggage, and didn't make an effort to get it to me the same day."
Cons: "My mother did not get one of her bag back when we arrived in Seattle"
Cons: "Uncomfortable seating"
Cons: "Certainly NO BARGAIN with all of the addition fees, SEATING WAS MISERABLE!!!!"
Pros: "Great fare.awesome staff.had to wait to load bags.but will fly again"
Cons: "More delays, few answers, no satisfaction. Do whatever you can to avoid flying Frontier."
Pros: "Nothing right now"
Cons: "Professional people attending the customers."
Pros: "Good legroom, they waited for the late passengers(it wasn’t just me!)"
Cons: "Free bev"
Pros: "Cheap n effective"
Cons: "Airport work"
Cons: "no wifi"
Pros: "lost luggage"
Pros: "The price but it wasn't worth it."
Cons: "The cramped seating."
Pros: "Easy. Will fly spirit again."
Pros: "it was sufficient"
Cons: "charged for bag at check in."
Pros: "Got in early despite a few minute delay boarding."
Cons: "Comfort packed like sardines"
Cons: "I didn't get a refund"
Pros: "Staff was super friendly and helpful!"
Pros: "The personnel was personable."
Cons: "Everything, truly everything. Awful plane, awful prices, not good."
Pros: "I liked everything about Spirit!"
Cons: "Luggage fees."
Cons: "Being delayed"
Pros: "The person sitting next to me"
Cons: "Plane was delayed"
Pros: "Affordable and easy. Thanx :)"
Pros: "Friendly staff"
Cons: "Delayed so much had to cancel trip."
Cons: "Bag fee are excessive plus 40 lbs maximum for bags is not competitive with other airlines."
Cons: "I will never waste my money on spirit ever again."
Pros: "Good value. Absolutely no bells and whistles."
Cons: "Perfect for a very short trip. Bring your own everything."
Cons: "Smaller than usual seat space"
Cons: "Long lines, poor service, lack of communication w/ passengers"
Cons: "Mediocre at best.... only used Spirit because it was the cheapest option.... $50 bag check changed that... won't fly spirit again"
Pros: "Price. Everything went smoothly."
Cons: "Nothing comes to mind."
Pros: "I did get to my destination."
Cons: "The entire experience was out of a MontyPython sketch."
Pros: "I eventually got to my destination."
Cons: "Hidden bag fees and delayed fights"
Cons: "Delays, seating, costs, baggage."
Cons: "I didn't like that there wasn't an app to do your tickets to go paperless!"
Pros: "I liked that the one hour and 56 minutes layover in FL was only less than an hour. I liked that the pregant woman who had a child less than two years of age seated on my left and the mother of the mother seated to my right whose child was less than a year old was considerate enough of the rest of the passengers to go above and beyond to try to keep their children quiet. They endured very much uncomfortable positions due to lack of space to suceed and meet their expectations of child quietness . they both get a well done from me. It could have been a big noisey problem."
Cons: "we were an hour late taking off from Denver."
Cons: "Extremely long delay"
Cons: "Everything. Rude staff, terrible."
Cons: "How a passenger in a wheelchair was treated rudely and completely ignored."
Pros: "tome schedule"
Cons: "amount for my luggage......complete rip off"
Pros: "The pilot got the plane to Chicago over 30 minutes early."
Cons: "Spirit allows passengers to bring a purse for free everything else is an additional charge. The plane was really dirty."
Cons: "Everything I didn't like it"
Pros: "Should be illegal"
Pros: "I liked that Spirit upgraded me to a window seat with no cost and that there were no delays."
Cons: "No dislikes"
Cons: "Very little leg room for even a smaller person. Spirit flights are consistently delayed for technical issues."
Pros: "Both to and from our destination we boarded late."
Cons: "How can we plan when the airlines is always late?"
Cons: "Paiing for lugge is ridicules"
Airlines flying from Colorado to Saint Thomas Island have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Colorado to Saint Thomas Island
Masks required on board, masks provided on flights from Colorado to Saint Thomas Island
Social distancing seating
Middle seats unavailable to book on flights from Colorado to Saint Thomas Island
Testing for antibodies, testing for symptoms for flights from Colorado to Saint Thomas Island
Waiving of change fees. Search flexible flights from Colorado to Saint Thomas Island