Food was not offered and Wi-Fi was terrible
Chairs not comfortable and wearing mask all the time was horrible
Business class is the way to go if you can afford it. Plenty of room with these seats. The flight was delayed, but it wasn't the airlines issue and they were extremely nice about it. Great trip!
I’ve never had an evening flight where you can’t buy a glass of wine. Not even a cookie. But it went downhill once the real airline, Jet able, switched us out for this inferior excuse. So ashamed of America’s airline service. We don’t need much. A seat. Ability to purchase a few convenient items. Pathetic beyond words, honestly. Make a seat that a human can fit in and stop listening to accountants with no concept of long term profitability. Sickening experience.
Cons: "When I got to dallas there was no one there with a wheel chair to help me get to my next flight. Asked the counter person for information and she almost could not be bothered. After asking twice I notice a golf cart type of transportation for the handicap. Well it took me 1 1\2 to get to my connecting flight. 2 other people had missed there flight. I was disappointed in American Airlines that they could not be bothered to help or even answer a couple questions."
Pros: "Finally got me home"
Cons: "Delayed, no updates,"
Pros: "empty plane awesome"
Pros: "quick ontime boarding"
Pros: "Our flight attendant was wonderful, she worked so hard the whole flight and was so pleasant. I am sorry I don’t know her name, but she’s beautiful!"
Cons: "Absolutely nothing! Great flight"
Pros: "We landed Friendly crew"
Cons: "Tray table broken Entire flight too cramped. Grateful I didn’t have the last seat in the back across from the lav. can you squ3eze any more seats into that aircraft?!"
Pros: "Very modern"
Cons: "Boarding was weird, from front to back"
Cons: "Boarding very slow in Medellin -always- Entertainment only in your phone now!"
Cons: "Our already delayed 1 am flight was cancelled a little before midnight. It was rescheduled to 8am. It was a big headache trying to get a hotel, meal vouchers. Then, there were no shuttles to the hotel available so has to wait in line again for taxi vouchers."
Cons: "I’m never ever in my life flying with American Airlines Again. I want my money back honestly. I’ve had 4 flights with AA. 2 to get to Columbia and 2 to get back to Washington. 3-4 HAD ISSUES OR WAS WAY LATE. Unexceptional"
Pros: "Crew was very nice."
Cons: "More room in seat"
Pros: "Easy access and commute"
Cons: "flight was delayed two hours because they couldn't find a single American airlines employee to sign off on some log book.sat on tarmac two hours because no one could sign a piece of paper!!! so obviously we missed our connecting international flight to dublin. called american customer svc, they made us call british airways, british airways said we had to call kayak, kayak said we had to call American. thanks for all the great customer svc. this is why everyone hates flying and all airlines are garbage. then finally in chicago american customer svc desk said they rebooked us on a British airways flight the same night, we traversed (ran) the entire chicago ohare airport only to find out british airways said we were not on that flight, were completely full and we had to go back to american. literally had to leave airport to get on train to go back to american terminal. they swear we are now (the next day) on this aer lingus flight despite our inability since last night to try and check in to that flight because aer lingus website doesnt work, no one answers their customer service number and their ticket counter at airport doesnt open until noon. suffice it to say we are still not on a flight to Dublin, ive missed an entire day of a limited vacation, and i will NEVER fly american again."
Pros: "While the incoming flight arrived late causing us to board late, the flight still landed almost 2o minutes early. The staff was very friendly as well."
Pros: "Flight attendants"
Cons: "Late flight"
Cons: "3 boarding doors less than 50 feet apart with departures leaving within 15 min of each other created a difficult to penetrate gaggle."
Cons: "Sat on the plane for an hour waiting for crew - limited air conditioning"
Pros: "Flight attendants were the best ever."
Cons: "Entertainment set up was confusing and slow. Headphones didn’t work. Seat didn’t recline."
Pros: "I was able to choose a seat in Cabin with more leg room and complimentary alcoholic beverage."
Cons: "It was late going to Chicago and late returning to NYC. There were no crackers. I don't like pretzels. The ONLY reason I flew American is because my company paid for it. I absolutely hate LaGuardia. It has a bad spirit."
Cons: "super delayed, then delayed more on tarmac due to OVERVfueling."
Cons: "Food was dreadful and plane was very cold and that was in first class"
Pros: "Our flight was delayed somewhat by a service door not completely latched. The plan returned to get it closed, then was promptly airborne. After the delays, the flight actually made it to our destination by our scheduled arrival time."
Cons: "No power outlets our video screens at seats. No food served on 4 hour flight."
Cons: "the fly got delayed for more than 3 hours."
Pros: "Not much"
Cons: "SFO employee told me wrong gate as gate number changed. Missed flight. Layover in Chicago delayed 3.5 hours."
Cons: "given exit rows. seats dont recline. No TV, no wifi, no entertainment. 9 hr flight at night...horrible"
Cons: "The connecting flight from philadelphia to amsterdam was cancelled by American airlines due to a faulty plane. The system auto-rebooked many passengers on the flight on a 2 connections flight to arrive in Rotterdam for the following day. This was obviously not a suitable alternative. However after hours of waiting at the gate to get a better flight, an american airlines representative was able to rebook a flight to amsterdam via london that was still not until the following evening. I had to stay in philadelphia overnight and had to find a room on my own. The flight the next day went better however I still lost a day and a half of my trip. Unfortunalely for me, the issues did not end there. There was an issue in communication with british airways; american airlines never gave them the new flight details so british airways marked me as a no show for the Rotterdam flight and cancelled my return flight. By luck i called the day before my flight back to the US since i felt something was wrong. British airways representative was able to rebook me on a similar flight for the same day. Will most likely not use this airline again for international flights"
Pros: "Getting home on time"
Cons: "not enough leg room"
Pros: "Nothing it did not exist"
Cons: "You cancelled my flight without telling me"
Pros: "Crew were very attentive."
Cons: "Video did not work Was re-booted twice and still did not work. then could not be turned off keeping me awake."
Pros: "Good entertainment"
Cons: "Bad organization during boarding"
Pros: "The different variety of movies that was shown as well as the usb port."
Cons: "No free wifi, more meals, and more drinks."
Cons: "Flight attendant called cops on passenger sitting next to me to be escorted off the plane for no reason!"
Cons: "Not able to check luggage all the way through"
Pros: "We did not crash."
Cons: "American airline cares about on time push back and the JD Powers rating more then its passengers. So when you miss an American conection by under one minute they are keeping you on the ground while there on time performance "sores" . Then you enter the American over night accommodation Line and I don't have tell you how unpleasant that is but a 2 hour wait for a free shuttle to the hotel is one of them."
Cons: "Person on my seat on previous flight puked and it had not been cleaned up. Puke in the seat tray and on the floor. My personal bag had pile all over it. Yuck."
Pros: "Nice landing."
Cons: "Leg room"
Pros: "Nothing. My fight from San Juan to Miami on Friday Oct. 7 was cancelled because of hurricane Matthews, since I didnot buy a roundtrip with AA they did not reimburse or offer me a credit for my returning flight. I contacted AA in two ocassions and both times their personnel were impersonal and even rude to me with the whole situation. I ended up losing $250 because of choosing American Airlines. I will do my best to avoid traveling with American ever again, and I will spread the word, as well. I felt robbed, so unfair."
Cons: "No room, small seats and no food"
Pros: "No delays except for weather."
Pros: "Free entertainment"
Cons: "They had problems fueling the plane. It starting to seem like there's always some kind of problem with these planes at American Airlines"
Cons: "4 hora de retraso ni una cortesía empleados bien carnepuercos"