No food for a 5 hour flight Did not comprehend the access to the media
Better complimentary food options. At least have a savory option along with the sweet.
This is a first time for me on Alaska Airlines, but none of the power outlets worked.
Pros: "Nice quiet flight"
Cons: "Crew member attitude specifically regarding passengers in the emergency rows"
Cons: "Delayed flight by several hours. When the replacement plane arrived, the crew had to leave for a replacement crew. We arrived in New York half a day after our scheduled original arrival."
Pros: "Only one lady on the crew was working so hard and very nice. She was doing everything the other lady who was a bit younger did nothing but walk up and down the isle. If it was up to the younger lady the people who have suffered."
Cons: "Plane is old and noisy, the first class was something from the 90’s I have flow premium economy on other airlines which was better."
Pros: "Friendly crew. Great movie selection through gogo inflight entertainment!"
Cons: "Wasn’t able to access the in flight entertainment via the phone app since they did not have screens on the flight. Luckily I had some Netflix downloads on my phone to keep me entertained ."
Pros: "Worth the price"
Cons: "Crew can be little more friendly but it is ok"
Pros: "The cheese and fruit tray is great."
Cons: "Boarding takes forever. The seats are too narrow."
Pros: "Good leg room."
Cons: "The seats did not recline."
Pros: "All Alaska employees were very helpful and accomodating."
Cons: "Screens on the seat backs."
Cons: "Great crew! Smooth flight. Need more hot options for food"
Pros: "They have To give food in thé international flyts"
Pros: "I didnt eat so I am not sure regarding the food quality and i didnt had a headphones so i couldn't enjoy the entertainment."
Pros: "The flight and crew were great. We had an early departure and early arrival. The flight was not full"
Cons: "My seat 4a I should have moved to 1 or 2 a"
Pros: "The ground service"
Cons: "One Flight Attendant who continually made NO attempt to NOT hit passengers as she walked down the aisle. I don’t think she liked her job."
Pros: "I like the amount of seating and storage space Alaska provides; it seems more abundant than competitors. Also, the staff was kind and concise; that can really make a difference on a long flight. Great Job!"
Cons: "Not being able to sit in my preflight seat I had selected"
Cons: "Seated next to 3 screaming children, flight attendants rude and unattentive, delays were not explained"
Pros: "The Captain of this flight did an awesome land g in Ketchikan, AK. The runway is short and this was the smoothest touchdown for a landing ever! Thank you whoever the Captain was!!!"
Cons: "The only part I could honestly say was I wish I booked an earlier flight to see Ketchikan from above prior to landing."
Cons: "didnt like the hour delay, but what can you do"
Pros: "The airline offered food and drinks for free in spite of the low price, inwas pleasantly surprised"
Pros: "Quick flight"
Cons: "Flight was delayed and I'm not really sure why."
Pros: "very helpful employees made check in a breeze, on time boarding, early arrival by 40 minutes, quick baggage delivery! Awesome experience, kudos to all employees!"
Pros: "I'm a big fan of Alaska Airlines and their partner Horizon Airlines. I travelled from Edmonton to Denver via Seattle last night. All the staff if pleasant and treats you as a valued customer."
Pros: "The plug ins for my phone"
Cons: "Not enough room"
Pros: "Quick flight"
Cons: "It smelled bad because they kept changing a baby behind me."
Pros: "Crew onboard was nice and friendly"
Cons: "The plane was late, then it was broken. The delay was a moving target. Finally after an hour a new plane was available. The plane itself was very uncomfortable."
Pros: "On time"
Cons: "Uncomfortable seats"
Pros: "Friendly staff."
Cons: "Plane was very hot and uncomfortable, no outlets for chargers, rough landing and take off. Plane left on time but boarding started late and felt rushed."
Cons: "Asked fort blanket. Told they were only available for First Class passengers"
Cons: "Traveling with a 5 year old. Delayed flight that left 2 hours later. Kept my child restless. And ended up having to pay a cab due to my ride not being able to pick me up at 3:30am. Airline didn't offer any other options."
Pros: "nice free cookies"
Cons: "late departure, late arrival, and then we sat motionless on the tarmac for 20 minutes for our gate to be ready"
Pros: "Very friendly staff, on time and professional."
Pros: "UPBEAT flight attendants, helpful, courteous. Front check in staff was great. But they were unable to fix my wife's problem."
Cons: "Seating poor, leg room, hip room etc. Person in seat in front of me leaned there seat back 2-3 inches. There wasn't enough room to read my book. Everything else was satisfactory."
Cons: "I requested a wheelchair ahead of time when i booked my flight and asked at omaha airport to make sure i would have one in seattle. No one was there with a wheelchair. I was on a time crunch and couldnt wait until they located one. This caused me discomfort and aggravation."
Cons: "When changing planes, my suitcase did not come with me"
Cons: "I understand it was a short flight and a small plane, but no in flight entertainment or wifi access was disppointing."
Pros: "Good help for handicap people"
Pros: "The flight from St. Louis to Seattle was delightful. The crew were top notch and provided good food, snacks & drinks. All of which I endulged. We landed on time..... but that's where the good times come to an end."
Cons: "55min wait on the after landing. Another hr to get bags. Roughly 2 hr delay. Also, having the return to SeaTac after taking off due to mechanical failure. Rrrr! 4 cancellations thanks to the snow and the port of Seattle with their "Regulations""
Pros: "Friendly crew"
Cons: "Delay taking off but prefer to err on the side of safety. It wasn't anything the crew had control of"
Pros: "The staff were good dealing with a wheelchair. We had rough air, so the cabin crew could not offer food or beverage. The flight is very short anyway, so it is no big deal that there was no food or entertainment t"
Cons: "It would be nice if the seats were more comfortable, again though, it's a short flight so it is fine"
Pros: "Kid got wings on first flight! He was thrilled. Free microbrewery beer didn't hurt my feelings ;)"
Cons: "Flight back from Seattle was not pleasant. Flight attendants were just plain crabby, didn't make eye contact or verbally respond to questions. Flight staff can make or break an experience, and these ladies broke it..."
Pros: "Free streamed shows"
Cons: "Internet access isn't free"
Due to an issue with our plane we missed our connecting flight. We had to choose to stay in a hotel or receive two 15$ vouchers for food… we chose the food as we had an early departure time and it was already past midnight. Then we couldn’t use the vouchers anywhere in the airport due to the fact that they wouldn’t take them unless they were printed … all in all we missed a half day of our very short vacation …. I understand things happen it just felt very like no one we talked cared that we missed our flight they didn’t help us in any way until begged…. Very hard night in an airport ….
The check-in boarding counter only had 1 employee, the flight was running 20mins late.
Staff was great No menu for food in between meals
Pros: "Crew was nasty. They acted like prison guards not like they supposed to act to customers."
Pros: "Comfortable and safe flight."
Cons: "We had a 2.5 hour delay because there was someone missing in the crew. It sounded like it hadn’t been properly planned for the flight so it was frustrating. However, once that person showed up, everything was great and the crew was very sweet"
Pros: "great flight, good social distance and empty seats in between"
Cons: "really nothing, it was as good as possible in these times"
Pros: "Very friendly and professional."
Cons: "Better options in economy for food"
Cons: "just an old plane. still had ashtrays in it. but overall ok because arrived safely and professionalism of staff was quite commendable"
Pros: "Yes crew was great"
Cons: "More leg space"
Pros: "Flight was above average, on time"
Cons: "Nothing really. It was a short flight"
Pros: "Choice of Entertainment was excellent"
Cons: "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
Cons: "The girls were sweet as usual!"
Cons: "Let passengers know from JFK there is a shuttle or air tram to your actual gate of departure. This could help with what the passenger may have as carry on item"
Cons: "I had window seats on all flights and was boarded after those in middle/aisle seats 3 out of 4 times. Less legroom in the cheap seats. High whining pitch on speaker during announcements on last leg."
Cons: "Very slow plane turnover."
Pros: "It is only a 40 minute flight how bad can it be. No in flight entertainment or beverage service, there never is, no time. Understandable"
Cons: "As with any flight since they started squeezing seats tighter, I am over 6 foot so there is no such thing as being comfortable!"
Pros: "From the gate agent to flight attendants the flight was great"
Cons: "The sky lounge to few bathrooms"
Pros: "The flight was fine. I don’t do 5 stars ever since they started pushing the limits on seating. I also have a problem with the wide swing in prices for the same flight but know that is marketing."
Cons: "Seating is too crowded for anyone to be truly comfortable"
Pros: "Free movies available in flight"
Cons: "Airplane temp never comfortable Airline staff not friendly Wheelchair service terrible"
Pros: "Newer plane. Friendly crew. Landed safely and on time."
Cons: "Took 20 min on the run way before deplaning at the gate. Luggage took 15 minutes to come. No entertainment."
Pros: "Arrived safely"
Cons: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Cons: "Delta scheduled us a connection with only 35 min of layover. We had to go from Concourse E to A and the plane was several min late.We barely made it before the gate closed 10 min before pushback."
Pros: "Good service. Friendly staff. Jet bridge in NRT."
Cons: "Never got a boarding drink; No jet bridge in Shanghai."
Pros: "First time with AmExp Delta so no baggage fee, zone 1 boarding. seats are fine, newer aircraft, snacks were good and entertainment was good and easy to use. Staff and attendants were friendly p. All good"
Cons: "As far as flying goes today no complaints. As compared to 30 years ago I could do a book but nothing to do with Delta"
Pros: "We landed"
Cons: "No drinks served , could not leave our seats , 2 hr flight turned into 3 hrs"
Pros: "Compared to previous flight - this was so much better with upgrade to first class and extra space."
Pros: "Courteous staff, boarding process was okay once it got started."
Cons: "Flight was delayed 1.5 hours. Very turbulent flight. Tight seats."
Pros: "We didn’t order food and there was no in flight tv/entertainment"
Pros: "Crew worked incredible well with all the passengers that lost connection flights."
Cons: "Same thing, flight was delayed about three hours."
Cons: "The seats are very small even for a petite person."
Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Pros: "Very professional and courteous"
Pros: "Two Delta agents a kiosk assistance were not aware of the Hurricane Irma policy of waiving baggage fees to my destination. I informed them that the website indicated it would waive baggage fees to certain destinations if checked in at the airport before a certain date. Another Delta agent nearby had to show them a copy of the policy before I could get my baggage fees waived."
Pros: "Crew was excellent and the timing of the flight was very good."
Cons: "Nothing to do with personnel but my seat was changed from when I booked. I wound up in the last row at the very back versus what I had booked. I think they changed the type of plane."
Cons: "Super delayed. Sat on runway for 2.5 hours"
Cons: "No food or beverage service"
Pros: "Friendly crew. Boarded quickly. Gave good updates on what was going on."
Cons: "Prefer Pepsi products. Wi-Fi should be free."
Cons: "Overcrowded terminal, last minute gate changes, poor signage and confused staff."
Pros: "Chicken kale salad was inedible. I did not know chicken had gristle!"
Pros: "I was very grateful to have made this flight on standby."
Cons: "Someone has to sit in the seat next to the restroom. Had I a choice in the matter, I would have preferred to sit elsewhere. But as I said, I was grateful to have made the flight, and arrive at my destination a mere 3 hours late."
Pros: "Crew was quick and nice."
Cons: "Not many options for food."
Pros: "Flight crew was very personable; cheerful and courteous."
Pros: "Crew was pleasant and helpful"
Cons: "In flight internet didn't work at all Seats were incredibly tight"
The staff was very accommodating and very polite .
Would’ve liked charging ports at the seats
They didn’t let me get on the plane. Cuz of some requirements that are no longer applied.. plz get me back on the the darkest flights possible.. I gave to ndd add he a business transaction of over over $150k Call me asap plz 647 628 8005 Faisal khan
Cons: "Allow seat selection without a fee. Provide entertainment and more comfortable seats."
Cons: "Flight got cancelled. Still not to Vancouver. Wasted a whole day traveling, about 19 hours due to delay, canceling and try to get rebooked. West Jet does not run on time."
Pros: "Larger size plein, comfortable seats and great Crew"
Pros: "flight was good not problems"
Cons: "I don't think anything could have been done better"
Cons: "The flight attendant was super funny, telling jokes, went over and beyond to make everyone feel comfortable, relaxed...Big kudos to WestJet for that!!!"
Pros: "The crew was great, the seats suck."
Pros: "The service was great!"
Cons: "A little bit delayed"
Pros: "Good movies...uuneventful flight and on time. Good service and funny steward."
Cons: "The ground crew in Calgary were slow getting boarding ramp onto aircraft. Little leg room in coach in rear seats."
Pros: "On time, free coffee, free pretzels"
Cons: "Going home."
Pros: "The stewardess was awesome."
Pros: "Not crowded. Nobody was beside me. USB power. Found space for my carry-on. What more can one ask?"
Cons: "For long flights, these seats are OK at best. Always come off with a stiff back. (What can you do about aging?)"
Pros: "That I didn’t have to pay extra to check my bike as luggage. The crew and folks who work for west jet were really really friendly and helpful."
Cons: "That my bike didn’t arrive with me on the plane and that it wasn’t trackable once I arrived so I have no idea it’s status. It might interfere with my ability to complete my bike trip as planned, depending on how long it’s delayed."
Pros: "Crew were friendly, efficient and helpful."
Cons: "Entertainment options were limited to what was being broadcast on regular cable channels. No movies or on demand content were available. Assigned seats were different than what was reserved during booking."
Pros: "I’m always impressed with the service on WestJet, and they didn’t disappoint on this flight. They were warm, courteous and hard working."
Pros: "Most of the crew were nice. Captain very informative."
Cons: "It was freezing! The headphones they rented me didn’t work, or maybe it was the tablet—could barely hear the movie."
Cons: "Flight was delayed."
Pros: "Everybody was nice. It was my second time flying and they sure do make you feel comfortable."
Cons: "Nothing I didn't like. It was great all around!"
Pros: "Flight right on time"
Pros: "I liked the congenial attitude of the staff & flight attendants. The drinks were free for once."
Pros: "Entertainment was good"
Cons: "The flight was delayed over an hour and then after landing baggage took a long time to come in. There were a lot of people gathered by the time baggage arrived and caused chaos."
Pros: "getting to Vancouver in short time."
Cons: "No movi"
Pros: "Amazingly quick check in. Great and friendly customer service. Genuinely sincere."
Pros: "The staff members are very friendly, helpful, and personable."
Cons: "The delay of the return flight was a bit of an inconvenience, however the flight crew was very professional about it."
Pros: "I enjoyed the WestJet app for movies. Really great for me and my daughter. Also the McDonald’s coffee ✅"
Cons: "Late landing, packed like sardines, couldn’t move my arms in my seat. Tried to choose seat in exit row for leg room but plane was changed so no leg room."
Pros: "Quick flight, boarding in Vancouver easy, close to security, it crowded."
Cons: "Connection in Toronto was tight. The flight to bos boarded late so we didn’t miss it but we cleared security and customs to US and ended up there 5 min after scheduled pre boarding time."
Cons: "I checked into my flight 24 hours in advance, got my boarding pass and everything. 12 hours before, I double check the boarding time and my flight has been cancelled. I got no notification of this, luckily I happened to check on my own."
Cons: "I didn’t book the flight. Was just checking and got the confirmation of booking. Called customer service and they cancelled the booking. Question is why there is no confirmation button and how continue button can confirm the booking. Kayak need to check and advise."
Pros: "Direct flights...friendly staff...well kept aircraft..."
Cons: "Long wait to board due to people checking in on line and having to show passports at the last moment...delaying boarding for everyone else..."
Pros: "The pleasantness of the crew. West Jet usually has one of the friendliest staff, in my experience."
Cons: "1st time around, I declined snacks. 2nd time around, I had my tray table down and I wasn’t asked or offered a snack. I could have asked, and my fellow passengers beside me offered to ask when she came back with his drink but I didn’t want to bother. I don’t think she would have refused but I was a bit disappointed that I wasn’t asked."
Pros: "I like westjet not kayak had to chage date it was cheaper to miss flight book directly with westjet???"
Cons: "not being able to change flight"
Pros: "inflight entertainment was good and friendly staff"
Cons: "lots or turbulence and uncomfortable landing"
Pros: "Everything was fine. The gate agents were very cordial. We took off a few minutes early and arrived early."
Cons: "Not a thing."
Pros: "Very helpful employees letting us know procedure of bosrding"
Cons: "All good"
Pros: "I flew through the air in a metal container across the country in the time it would have taken me to drive 400 km, so that's pretty neat."
Cons: "Provide complimentary movies West Jet. Parading around tablets to rent for $6 is a bad look."
Pros: "Seats were roomy. The biscoff was tasty. No issues boarding or during the flight."
Cons: "The westjet app wouldn't let me sign in so no entertainment but I brought my own so no biggie. This flight was fully booked And they needed people to check their bags. One flight attendant seemed kind of snippy about it to another passenger but I understand her frustration."
Pros: "Stayed patient with the large, young group aboard. Didn't let that stress bleed over to other passengers"
Pros: "Airport Terminal waiting area was nice."
Cons: "Changed planes, changed seats after paying for advanced booking. Service was poor, cabin was hot."
Pros: "Crew was excellent especially Taylor"
Pros: "Boarding was very efficient"
Pros: "Comfy legroom (for someone who is 6'5") and comfortable seat."
Cons: "Late take off, late arrival at gate, late baggage delivery."
Pros: "The staff and the friendly service."
Cons: "It would be better to know beforehand what kind of entertainment we can expect, whether it is by WestJet app, or small TV screen. That way you can plan ahead what you need on the plane."
Pros: "They upgraded me to plus after my luggage was damaged on my 7 hour flight. If you can upgrade to plus do it!!"
Cons: "It was a great flight"
Pros: "Clean plane, entertainment, crew...WINE! This has been my best flying experience in Economy for a long time. Good leg room."
Cons: "The checkin agents couldnt help me to merge two itineraries for easier transfer between two WestJet flights."
Cons: "When I got to dallas there was no one there with a wheel chair to help me get to my next flight. Asked the counter person for information and she almost could not be bothered. After asking twice I notice a golf cart type of transportation for the handicap. Well it took me 1 1\2 to get to my connecting flight. 2 other people had missed there flight. I was disappointed in American Airlines that they could not be bothered to help or even answer a couple questions."
Pros: "Felt like a sardine, packed in tightly. Crew was pleasant though."
Pros: "Everything about my trip was exceptional!"
Pros: "Everything was how should be"
Cons: "I like how you are now."
Pros: "Most of the crew were great. Responded to requests promptly. Wifi and movies I could watch on my phone."
Cons: "Seating was tight and my set back was broken. Individual screens for movies."
Pros: "Our flight attendant was wonderful, she worked so hard the whole flight and was so pleasant. I am sorry I don’t know her name, but she’s beautiful!"
Cons: "Absolutely nothing! Great flight"
Pros: "nothing lousy flight"
Cons: "treat people with respect"
Pros: "Crew very friendly."
Cons: "I could not get wifi. Had it from GCM to SAV with no problems."
Pros: "The crew was very attentive"
Cons: "If the didn’t lose one of my bags on the transfer"
Pros: "We landed Friendly crew"
Cons: "Tray table broken Entire flight too cramped. Grateful I didn’t have the last seat in the back across from the lav. can you squ3eze any more seats into that aircraft?!"
Pros: "Fast boarding"
Cons: "There was no service at all outside of first class. There was garbage around my seat. Small seats even in extra space seat"
Pros: "Crews are fantastic. Just only assigning seat u need to buy so that you seat besides of your companion."
Cons: "If the travelers has 2 to 3 more companion let them seat together."
Pros: "Seats were comfortable enough to sleep for a few hours"
Cons: "The ac in cabin could have been a lot colder"
Pros: "Everything was excellent"
Cons: "Our already delayed 1 am flight was cancelled a little before midnight. It was rescheduled to 8am. It was a big headache trying to get a hotel, meal vouchers. Then, there were no shuttles to the hotel available so has to wait in line again for taxi vouchers."
Cons: "I’m never ever in my life flying with American Airlines Again. I want my money back honestly. I’ve had 4 flights with AA. 2 to get to Columbia and 2 to get back to Washington. 3-4 HAD ISSUES OR WAS WAY LATE. Unexceptional"
Pros: "Easy access and commute"
Pros: "Aircraft looks brand new and it had ton of entertainment videos, games, tv etc."
Cons: "Why did you remove T-Mobile!?? It was the best, bring it back"
Cons: "We were not able to board on this plane because we were late. We were not able to board the BA because the plane was late; taking off we have to wait for at least 30-45 minutes"
Pros: "The flight crew were friendly."
Cons: "The boarding staff member was extremely overwhelmed being the only person at the desk. She visibly looked frazzled & made it well known. It made me feel insecure about the flight. Then the maintenance crew didn’t notice that there was a dead bird in one of the engines until after we were fully boarded and had to sit on the plane for an hour over our expected time. I appreciated the fact that they were being through for our safety, but catch that before you have people board."
Pros: "I wanted to fly british airways because they have newer nicer more modern planes where even coach has electrical plugs. Seats are more comfortable. Imagine my surprise when my flight was changed to American Airlines on a plane that was so old the seats didn’t have inflight entertainment and they were way too small."
Cons: "Asked for ginger ale, was not given one"
Pros: "direct flight"
Cons: "OLLLLLLLLD AIRPLANES"
Pros: "While the incoming flight arrived late causing us to board late, the flight still landed almost 2o minutes early. The staff was very friendly as well."
Pros: "Flight attendants"
Cons: "Late flight"
Cons: "Flight across the US had poor quality meal service, no charging port and no entertainment. Despite paying for an exit seat with more leg room the seat was very narrow and uncomfortable for the long flight."
Pros: "Flight kept being pushed back multiple times. left about 3 hrs late. Then after boarding and waiting to take off, the pilot tells us a light came on the "dash" and he has to have maintenance come to check it. That takes another 30 plus minutes. Not a good start to the morning."
Cons: "Never finding out what happened to the our original plane that was supposed to have left in the morning."
Pros: "Taking the exit door makes a difference in having enough leg room. Everyone was nice an helpful."
Pros: "Flight crew was great and made the flight that more memoriable ."
Pros: "The food and seat back entertainment were great, as well as the staff"
Cons: "Legroom was borderline inhumane, as a 5'10"adult I don't think it's too crazy to ask for a little more space on a 12+ hour flight. Good luck sleeping"
Cons: "New cheap fare is honestly offensive trash."
Pros: "The amount of legroom is insane. Super comfortable flight, very nice staff."
Cons: "First Class Flight Attendant spent more time on her phone in the jump seat than asking if we needed anything. Came by twice for a 3 hour flight. I had to go up front to ask for a beverage, and she seemed totally put out"
Pros: "Biscotti, pilot, crew"
Cons: "Seating is so uncomfortable, unable to recline more than an inch or so, then everybody rushes around making you return to an upright position! What's the point?"
Pros: "This was great!"
Cons: "Every leg of my journey I was charged for two pieces of luggage. I thought this was ridiculous and unfair."
Pros: "Entertainment system in Economy is really good, big screens and also plug point and usb points for charging."
Cons: "Aisle is cramped so that you get nudged when trolley is being carted up and down. Food was pretty rubbish most of mine went to the bin (this is a terrible waste, rather not get served this and bring my own on board)."
Cons: "Cannot believe how American a treated it's passengers. 3 hour delay to JFK. No apologies. Missed connection to Paris. Not any customer service agents to be found in JFK at 11:30 pm. No explanation on what next. No hotel.. Nada. I'll never travel with American again."
Cons: "The space between seats are too small, and the seats do not recline enough (very uncomfortable)"
Cons: "Worst seats ever. Very delayed. No entertainment"
Pros: "Very cold flight. Sat on tarmac for a long time before leaving"
Cons: "Freezing and late"
Cons: "When the flight was on time, we learned it was overbooked. Agents stated that if people would not willingly accept their offer to fly at a later time random people would be denied boarding. This was a stressful element as there was no other flight that could make me arrive on time. Plus, threatening to deny boarding to paying customers for airline related overbooking does not seem like a fair or good business practice. Then there were mechanical issue with the plane. After waiting over an hour for repairs they realized they needed a new air craft. This further delayed the flight. Not only was the flight extremely delayed at this pint but throughout the waiting time we were given very little information and were constantly told they couldn't give us an approximate time of departure. This was extremely rude and makes the experience of dealing with a delay even worse. I would suggest giving us more information about what is happening. Saying we don't know when the flight will leave is just unacceptable. To make matters even worse after we were finally boarded we had to wait an additional 40 minutes sitting inside the plane while they boarded refreshments! I know there are delays in flights but this same thing happened to my flight on my way to Paris and it caused me to miss my international connection and had to be re-routed."
Pros: "Liked having an exit row seat, appreciated being given a full can of soda, and loved the in-flight entertainment options as I was able to watch two recently released movies."
Cons: "Leg and knee space stink for basic economy, especially as a big guy (6'4")."
Pros: "Service was good"
Cons: "Several of the seats were broken - not sure why they insist on everyone raising their seatbacks for security reasons while they continue to operate flights where customers can't raise their seats. Maybe this isn't that important after all? The plastic backs of the chairs has clearly been refinished but the finish has worne off or been etched with customer graffiti."
Cons: "I reached the Lima airport an hour before domestic flight from Lima to Cusco. The lady in charge told me the gate was closed. I told her it was an hour before and i had valid tickets and she was not ready to listen to anything. Horrible service ! Who closes gates to a flight an hour before ?"
Cons: "Would at least like a choice of a snack instead of cookies I don't care for."
Pros: "We left 55 minutes late. Person at counter was annoying. Kept grabbing the microphone, think he liked hearing himself talk. Wanted to valet all the carryons but there was room in the airplane for them."
Cons: "being late and uncomfortable seats."
Cons: "Economy seats on United are always incredibly uncomfortable, but the timing of the flight, and our on-time departure and Earley landing could not have been better. We will certainly fly United again on this route!"
Pros: "Crew was very nice!!"
Cons: "Space on seat not comfortable for tall people"
Cons: "Seats could have been better. Very uncomfortable seats"
Cons: "Again, left stranded in SC."
Pros: "The crew was helpful and nice."
Cons: "It was delayed a lot."
Pros: "The flight got me to my destination"
Cons: "Flight was delayed by an hour, leg room was very cramped, we sat on the tarmac at O’Hare for almost an hour upon arrival"
Pros: "Service at business was good. Comfortable chairs and quiet cabin space."
Cons: "The gate experience due to long time between flights getting worst due to a departure delay."
Pros: "Comfortable seats with a touch screen with plenty to choose from to entertain. Updates from the cockpit often. Good music as we boarded and exited the plane to set the mood. Very attentive staff. Would love to fly with United again, soon."
Pros: "I wish travel miles automatically with my trip!"
Cons: "I didn't like to pay for my only registry luggage, i think that I would pay fo the second or more"
Pros: "I liked the perfect landing!!"
Pros: "When the lady in the gate saw me almost dying of running all over the airport with my suitcase, she was very nice and comfort me."
Pros: "Nothing, The flight didn't happen"
Cons: "Waited for 6.5 hours for the flight to get cancelled and rescheduled for a week later."
Pros: "Crew was very nice"
Cons: "Sits are very uncomfortable"
Pros: "It was fast"
Cons: "No peanuts"
Cons: "I'm supposed to bring a carry on with me and they don't allowed me this time. They should be strict with other passengers who bring more than a carry on. I was SO MADDD"
Pros: "Services , on time"
Pros: "Seat more comfortable and any entertainment."
Cons: "The seat."
Cons: "3 delays, but United refused to cancel the flight which would allow the passengers to rebook. Pilots were dismissed and we were given vouchers to the worst motel that I have EVER stayed in. Since I had to be in Washington the next morning, I purchased a $600 ticket online after the gate agent told all of the passengers that United could not get them to D.C. until the next evening. To top it off, they used the same plane with mechanical problems the next morning, which caused further delays. Terrible and costly."
Pros: "Friendly & informative captain & crew"
Cons: "Smooth flight, no complaints, A+"
Pros: "clean; good movies"
Cons: "no kosher food option"
Pros: "Smooth boarding"
Cons: "No entertainment of any sort available unless paying."
Pros: "Was fast and on time"
Cons: "Pushing back from gate took for ever due to mechanical problems and somebody got sick on the plane so their decision to wait until the person situation got better affected everyone else"
Cons: "Lots of delay, not so friendly flight attendants"
Cons: "Since united took over food court it is impossible to get breakfast. 30 minute wait at the kiosks, missing items at express, no coffee at Stromboli stand, another line to get coffee. 8:30 flight pulls out on time but doesn't leave for another 45 minutes, still posts as leaving on time."
Pros: "The service & how comfortable I was."
Cons: "That you have to pay for everything but I guess now a days every airline is doing the same thing."
Cons: "Thr boarding process was a mess, a lot of people didn't even have seats assigned."
Pros: "The personal are very amability"
Cons: "The delays was horrible!!"
Pros: "Fast and easy boarding"
Cons: "No tv, no , no magazines"
Cons: "i had to pay $25.00 for my one bag on my flight home but didn't have to pay from indy to washington"
Pros: "The professionalism of the airline stewardess says that's what I like the most"
Cons: "I really can't say that I truly would call something I didn't like"
Pros: "Staff was professional. Flight was on time"
Cons: "The airline is horrible.. Poor customer service"
Pros: "The service since I am handicap"
Pros: "Everything except the delay"
Cons: "Flight was delayed with little communication or reassurance. When I had to rebook my connection, the counter was woefully understaffed and they were not equipped with new enough computers to quickly address my problem."
Cons: "Comfortable and affordable!"
Pros: "What I like the most was that it was on time, also the crew was amicable."
Pros: "Very organized . On time"
Cons: "Last row seats. Nothing of space, man seating next to me in the isle seat couldn't accomodate his legs inside the available space."
Cons: "I never took this flight since the San Francisco flight got delayed that when I got to the gate to board the Washington flight. The gates closed on my face literally. Awesome trip.! (Sarcasm included)"
Pros: "Nice good and movie selection. Seats were very comfortable."
Cons: "No tv in headrest."