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Top 5 airlines serving from South Carolina to Aruba
Scores according to KAYAK customer reviews
Cons: "Need more space"
Pros: "Excellent legroom"
Cons: "More smiles and friendlier attendants."
Pros: "The seats were great! Loved the legroom!"
Cons: "There were a lot of old movies in the selection."
Cons: "Therer were four different planes listed leaving at my gate at one time. I was eventually moved two times to different gates. Outbound flight delayed almost an hour and the terminal was extremely overcrowded. Return flight was delayed almost four hours. No notifications made of delay prior to arriva"
Pros: "Everything was fine"
Pros: "The crew was spectacular"
Cons: "The sound didn't work for my tv"
Cons: "Delayed by 30 minutes but handled well"
Pros: "leg room"
Cons: "staff not telling the truth to the passengers"
Pros: "On time and the comfort of legs room"
Pros: "Usual great Jet Blue experience."
Cons: "Crew took too long before they told us reason for delay of flight from DCA to CHS"
Cons: "Flight was 3 hrs delayed then the boarded the plan that was cancelled onto ours which took another hour."
Pros: "Plenty of leg room."
Cons: "Security was somewhat disorganized."
Pros: "Leg room was ok. The snacks were better than average, the plane was clean and modern and we arrived on schedule."
Cons: "My entertainment system was not working, flight was delayed for 1 hour"
Pros: "Great service, comfortable plane"
Cons: "Lousy seay selection, even for mosaic customer"
Pros: "Great crew"
Cons: "Flight delayed several times with little help at check in. One desk person for too many people."
Cons: "The flight did not have enough headphones for in-flight movies. Our tv screens also did not work well."
Pros: "Space seating"
Cons: "Same movies going and coming back."
Pros: "quick, easy, nice staff"
Pros: "TV selection was amazing!!!!"
Cons: "Nothing, it was great"
Cons: "Our gate was changed several times, causing us to miss our initial non stop flight out of Boston. We were moved to the international terminal and had to wait over an hour to get through security because they were understaffed. We finally got through security as the doors of our plane were closing. Upon reaching our assigned gate, we were told it had changed. We received one email less than a half hour before boarding of the change but since we were in line for security, did not see it. Our rebooked flight was delayed which meant we wouldn't make our connecting flight in DC. We went to Ft Lauderdale instead and sat near our gate until boarding time. At this point we we were informed of yet another gate change as boarding was supposed to start, however there were no announcements made. Our 2.5 hour non stop flight turned into an over 12 hour travel day"
Pros: "Ek 202"
Cons: "The flight was cancelled 4hrs after being boarded at JFK. We understand that such things happen. It’s the situation and handling after was very unprofessional. we were told to collect our bags and go to check in counter and collect our next bookings but instead after collecting check ins we were just given meal ticket and hotel address and given a toll free number to call which is very inappropriate. It should become your responsibility to rebook ya but not leaving it on us to call some number and wait. Though I called and I was told that I was not deboarded to rebook me. For which I tried to go and find an Emirates personnel who refused to talk to the Emirates guy on phone to explain and would just refuse to talk to me. Imagine yourself carrying two check ins and a carry one and running around just to try to get somebody to answer. Mr. Munit on phone was kind enough to be on talk and hold for about 40mins with me. It still ended up unable to book at that time. I was going to India for two day period and my one day had to be spent over in JFK. As humans it’s not the technical difficulty that was an issues it’s the Emirates crews at jfk inability to properly respond and answer arrogantly was the issue. One person instead of answering the questions of an old man was very rude and just blubbered “can’t you just listen to me” that was very inappropriate. It should be her responsibility to listen first. I have always flew Emirates and inflight crew are always very patient and good. This experience makes me think otherwise."
Cons: "Passenger behind me was throwing up the whole ride and the steward did nothing about it let it all over the island left the people around them"
Pros: "Everything smooth, and clean."
Cons: "Where do I start: our 7:00am flight never made it out of Charleston and we missed our 2:15 connecting flight to Martinique. After paying $300 worth of rebooking fees and an additional $150 on a hotel room we finally flew to JFK and made it to Martinique where we enjoyed a 2 day vacation. So unfortunate, this extremely delayed flight by JetBlue cost us a lot of money, time, etc."
Pros: "Best airline"
Pros: "Flight departed and arrived on time, Jetblue staff were very friendly and nice plane was clean!"
Pros: "Flight left on time and actually arrived early."
Pros: "The crew was friendly."
Cons: "The boarding policy changes are confusing. No longer boarding from the rear of the plane and no explanation of how to board sooner without buying an extra space seat. Also the seats are less comfortable."
Pros: "Friendly crew"
Cons: "The new boarding group policy is confusing."
Cons: "Didn’t have free WiFi on flight"
Pros: "I've a commuter each week by plane since July, and have had an excellent experience with JetBlue. Much more reliable than any other airline I've had experience with."
Pros: "The ground staff and the crew on the plane was fabulous"
Pros: "Flight was on time. Got to my destination ahead of schedule. Great work."
Pros: "I checked my carry-on bag. The crew let us know that the best view in DC would be on the left side, so we switched seats so that the children could see from that side."
Cons: "Lack of leg room."
Cons: "Flight was cancelled had to sleep at jfk for over 10 hours until new flight"
Pros: "On time"
Pros: "Everything was smooth overall. Very spacious for being in coach and staff was friendly."
Cons: "I was traveling alone with my 1 year old. They called those traveling with young children so I started gathering my stroller and diaper bag. Before I even made it to the boarding entrance the next group was called. I had to rush with my daughter to check the stroller and get on the plane while others were loading in too."
Pros: "Lost baggage but it was delivery to hotel less than 2 hrs. Not so bad"
Pros: "I was traveling from Charelston to DC the weekend before Irma hit with a return flight Sunday. The counter agent was great at finding a return flight change no problem. No fee. Off I went, and off Irma went, I had to change my return travel plans and unfortunatelyJetblue didn't have s direct flight to my new destination, the counter agent in DC went thru possible options and worked with main ticketing to refund my flight for future use, noting it saved me money to rebook online at a cheaper fare, what airline does that theses days. Very pleased and grateful Jetblue made my travel during a tense weather weekend the least of my worries, they were Rock Stars!"
Pros: "Professional and genuine people who reflect the good in life."
Pros: "more leg space liked loading from the back to the front of the plane."
Cons: "late departure."
Pros: "The people were very kind and constantly available."
Cons: "Angela, not having room for my carry on under my seat even though it's a book bag that always fits otherwise. Also, Angela. Angela sucks"
Pros: "Free in flight wifi is great. Crews are very friendl"
Cons: "Flight was delayed 3.5 hours. JetBlue did provide $75 voucher but a delay of this magnitude was a major inconvenience. JetBlue poorly communicated the situation."
Pros: "It was on time and the crew was nice"
Cons: "Labeled both bags with the same code, SAS had to hu t it down"
Pros: "Great staff, 4 extra inches of pitch and TVs for the kids"
Cons: "Wifi has been pretty spotty lately."
Cons: "Delay of an hour , next flight cancelled , stuck in New York , next day flight to Manchester , and hopefully will arrive two days later in Amsterdam"
Pros: "The aircraft was extremely clean. Crews were helpful and patient with passengers as they boarded and asked questions."
Pros: "The crew was amazing and the flight was fast and smooth. Seating was great"
Cons: "Nothing needs to be corrected"
Cons: "Traveled Comfort Plus. Looking really crowded in the main cabin."
Pros: "Flight crew was very friendly and helpful. The drink package for comfort trip was fantastic and worth it."
Cons: "There was zero entertainment inflight and logging onto Wi-Fi was very difficult. I would rather have had free Wi-Fi and a screen to watch movies/games on rather than or in addition to the drinks."
Pros: "Crew was great"
Cons: "Thermostat broke, wi fi didn’t work. Temp 60 degrees entire trip. Sucked"
Pros: "great crew !"
Cons: "i had to go through security like 3 times but was never informed why. seats could be a little more spacious."
Pros: "On time departure. Amazing entertainment selection. Awesome flight attendants. We had a very pleasant and easy experience. Love Delta!"
Pros: "Delta as always top notch!"
Cons: "I had window seats on all flights and was boarded after those in middle/aisle seats 3 out of 4 times. Less legroom in the cheap seats. High whining pitch on speaker during announcements on last leg."
Pros: "small and uncomfortable"
Cons: "respectful size seat"
Pros: "All ok"
Cons: "Flight Delayed > Pilot on Connecting Flight"
Pros: "Friendly crew"
Cons: "Not enough leg room in seat"
Pros: "I liked the service to see if there was a chance to upgrade because of the connecting flight and even though there was a delay in the plane arriving to Alaska, the quick turn was excellent and we were in the air within a short period of time."
Cons: "The comfortability and that’s rear even if I had the middle seat. I had it on my way towards Alaska and didn’t have any issue"
Pros: "Insane turbulence with no explanation of cause. Also, the jack for my earphones did not function properly."
Cons: "Insane turbulence with no explanation of cause. Also, the jack for my earphones did not function properly."
Pros: "Flight attendants"
Pros: "Gate agent inATL helped an elderly man get on board early at my suggestion.Proud of our female pilot from ATL-PHF"
Cons: "I'm so used to the nice screens with free tv games and flight tracker and really missed that on this trip. I'm glad I decided not to pay to upgrade to comfort + this trip for the first time in a long time. I was able to use my tablet for flight tracker but could only see the map and not the stats"
Pros: "Everything! Flight-Flight Attendants-Peanuts-Coffee-Pilot"
Cons: "I’d love to have a free fruit or veggie snack. Just a small bag"
Cons: "No chicken sandwich."
Pros: "Short flight! Crew nice enough!"
Cons: "Boarding seemed slightly delayed"
Cons: "The crew was great and the flight came in early. I wish there was a better food selection."
Pros: "Good staff, plenty of room, comfortable flight, smooth flight"
Cons: "Some passengers behind me didn’t get snacks and drink"
Cons: "I was in first class. Neither food option sounded appealing. Recommend keeping things a bit simpler to appeal to more people. Flight was 90 minutes later"
Pros: "Mobile entertainment was great and the crew was lovely."
Cons: "Our flight was delayed, which is a understandable part of travel. But what made it worse was that we didn’t have any visibility on our actually departure time. We were first told our flight would be delayed an hour, then the departure time was moved up 40 minutes without any clear messaging. We caught an email from Delta, but if we hadn’t, we might have missed our flight. The plane was also abnormally loud on board, and the air pressure seemed to fluctuate throughout the flight, making the experience uncomfortable."
Pros: "Quick service, good information."
Cons: "Not applicable, it was a good flight."
Pros: "gate agents were friendly and efficient boarding. FA were fine and quickly served beverages and reurned two more times offering snacks and more drinks. comfort class seats were comfortable. all in all perfectly fine"
Cons: "i was not able to use my RU cert even after applying it over one month before and having diamond status.... makes me think why bother with status"
Pros: "Flight was on time, flight crew was great"
Cons: "Seats weren't very comfortable and the iPod chargers were broke in 2 of our 3 seat row"
Pros: "We were early, I had free Wifi, I love Delta!"
Pros: "liked the main meal"
Cons: "didn't like the pastrami sandwich snack before landing."
Pros: "I was rerouted."
Cons: "No one would reissue me a ticket for the next flight. Delta and West Jet kept saying the other company should do this, and in the end no one did and I had to purchase another ticket."
Cons: "They change schedule day before we flight, the change schedule 2 time while were flighting"
Pros: "Entertainment was good."
Cons: "The crew was very rude."
Cons: "My flight got cancel two days in a row due to outrage power in atlanta."
Pros: "Smoorh travels"
Cons: "Economy seats mot comfortable for sleeping"
Pros: "Quick boarding/unboarding."
Cons: "Wouldn't allow me on earlier flight, when there was room, without change fee"
Pros: "Every flight was efficiently set for boarding. Flights arrived a little early both times. Great on-board crew!"
Pros: "attendant frienliness, and communication."
Cons: "The plane. it is an unsuitable for more than one hour flight. The value for the money is down in the bottom."
Pros: "I liked that Delta gave me quick alternative flights and was able to switch at no charge to another flight using their app. I was traveling with my 12 year son and they were accommodating in seating us together."
Cons: "The hassle and the fact that we had to run to catch the new flight."
Pros: "Everything about it was excellent, which is saying a lot for a guy who travels a lot."
Cons: "I realize that a flight attendant is there ultimately for safety reasons, but one of the three was particularly brusque in her interaction."
Pros: "Plane and flight were ok"
Cons: "The restaurant in CHS took 15 minutes to tell me they didn't have what I'd ordered thereby denying me the chance to a real meal all day. I wish they'd put real meals back on the flights"
Pros: "Great Service and amenities for a great price!"
Pros: "There were pretzels. Wifi but I brought my own entertainment."
Pros: "Great entertainment, good food, nice staff."
Cons: "You have to pay for the ckecked baggage ($25 per piece) and the airfare was not cheap."
Pros: "This was a 767 and we flew first class, so we had the more private, reclining seats with the advanced electrical and USB outlets. The flight attendants were excellent and I had a special meal request, which they confirmed and served me well."
Cons: "Nothing. the flight was great!"
Pros: "They had some weather in atlanta. So they drove us out to the runway and then we sat for 45 minutes with the engines off waiting to leave. I guess it is nice that they want to keep you safe. After missing our connector - they did put us up in a hotel overnignt. However we still had to pay extra for taxi back, parking an extra day at the airport, and extra meals. Oh - and the extra trip to detroit..."
Cons: "So after waiting 45 minutes on the tarmac - we left and headed to Atlanta. There we landed and waited because they had no gate for us. Then we finally got off the pane and ran to our connector which left without us. We were told they don't hold the plane for less than ten people. So the four of us don't matter. We sat and sat waiting...and then lost another day due to travel."
Pros: "Plenty of complimentary drinks and snacks. Even complimentary Earbud Style HEAD-SETS !"
Pros: "Landed safely"
Cons: "Last row of a cramped 18 row plane with seats that did not recline!"
Pros: "The flight attendants."
Cons: "Wi go didn't work and wasn't free."
Pros: "Was a comfortable flight"
Cons: "Food options for those with dietary restrictions"
Pros: "The crew was amazing."
Cons: "A better movie and the check in was grueling. They did not have enough staff and one person spent 30 minutes helping someone repack at the check-in desk while we all waited. Pretty unacceptable."
Cons: "Despite we made web check in, our seat were changed. And we were assigned in separate seats (family of four)"
Pros: "I always love flying Copa. The staff is always great and the planes are always new, clean and comfortable."
Pros: "Boarding process, inflight service"
Cons: "Flight was canceled, was booked on flight 812, that flight was also canceled. I didn’t get to Quito until 24 hours later. Customer service was terrible in terms of providing accurate information to passengers."
Pros: "Very nice crew."
Cons: "Baggage return was slow."
Cons: "We had to spend a date in Caracas because they over book the flight."
Pros: "I liked my first flight a lot"
Cons: "My connecting flight had a moved gate and I heard no announcement. Because of this, I ended up missing the flight and now I am stuck in Panama for 2 days! No flights until Monday (today is Saturday) Can’t leave the airport because I don’t have vaccines and will only have one day to my trip."
Pros: "It was just fine"
Cons: "Boarding was chaotic, food was poor."
Pros: "The onboard crew worked tirelessly to serve us food and beverage throughout the flight. Very comfortable and enjoyable experience."
Cons: "Very poor customer service"
Cons: "The A/C it's very cold, and I asled for a blanket and they did not have one."
Pros: "Single best value for flying in years... very attentive crew. Wine was complimentary. I enjoyed shopping in the Tocumen airport."
Cons: "Checking process in Miami was slow"
Cons: "Checking in at Miami was very slow"
Pros: "The onboard flight personnel were gracious"
Pros: "Overall good, good service."
Cons: "Seat not comfortable, did not liked the food, cold and no blankets."
Cons: "I was not able to board my connecting flight from Panama City Panama to Cali Colombia and was told there were no more available flights until the next day. I was very dissatisfied and upset and cant believe they can just bump someone out of a plane that has already paid for the flight. This is the worst experience I have had with an airline in my almost 40 years! I would like to see how we can get a credit or refund for flight!"
Pros: "No esperaba mucho y menos de un viaje tan corto... En general los vuelos de copa no son muy buenos pero cumplen con el traslado"
Cons: "Confort la comida .... Aunque se salva la persona q me hizo el checkin en el counter a el si le doy 110 puntos eccelentecactitud fue un joven moreno"
Pros: "Airport Assistance, and flight cree. Top service."
Cons: "Quality of food."
Pros: "Overall good."
Cons: "Food was not good, however service was great!"
Pros: "Direct flight to Brazil"
Cons: "Very expensive for the kind of service"
Pros: "Flight on time, crew was nice"
Cons: "The food in both ways was terrible, and the entertainment was poor"
Pros: "Business Class service in Economy! Free checked luggage. Warm meals for dinner. Sandwiches for Breakfast and Lunch. You can even choose different options: Vegan, Gluten free or Kosher. ALL drink options ...., even ALCOHOL !"
Cons: "No Entertainment at all! No individual Screens in seats. Could not replace with my own due to No power for my devices"
Pros: "The service wheelchair for old people is very good. All time took care at my mom tks."
Cons: "The food was not good and cold. there weren’t options on entertainment"
Pros: "The crew was really nice"
Cons: "There weren’t good options on food, and even it’s a 5 hours flight there was not internet or screen on the chairs."
Pros: "Service, is great the staffing very courteous and polite."
Cons: "Space, entertainments and other passengers behavior. Nothing that really can be controlled by your services."
Pros: "All aspects were good"
Pros: "Todo excelente"
Pros: "Movies,entertainment,but it can be better."
Cons: "Cold coffee."
Pros: "No drlays"
Cons: "I did not like those seat in the middle . They are very"
Pros: "Flight attendants were nice and friendly."
Pros: "We made it on time"
Cons: "The food was not very good, the crew can offer water more often"
Pros: "Personal entertainment screen."
Cons: "The food!!!"
Cons: "When we were landing the light cover on the light fell on my head during the process!!!!!"
Cons: "Panamá Airport is so disgusting smell bad, the terminal was dirty, trash everywhere on the floor I was there for 2 hrs I didn't see housekeeper cleaning arounf. Unacceptable that don't offer wifi free ( Tampa or Costa Rica international airport) to make our stay more easy. I love to fly with COPA but I hate how COPA manager their airport I think we as a passenger deserves better environmental."
Pros: "Free lugagge under plane food and alcohol!!"
Cons: "Long connection"
Cons: "Late departure"
Pros: "Licor gratuito"
Pros: "One of your crew members went above and beyond to help a family that was sitting next to me. That kind if service was unexpected and a huge help to the family. We were all impressed. They were all very cordial and polite."
Pros: "The flight was on time as scheduled and the food was eatable."
Cons: "I was on the last row of the plane. I didn't know the plane could move SO MUCH!!! All passengers in that last row were sick with nausea and throwing up, which shows it wasn't only me! If passengers are going to be so uncomfortable in the last row, it should be sold at all!"
Pros: "I love the amount of food that was given and the free alcohol for the main cabin"
Cons: "Could've used a little more updated tv options as in shows"
Pros: "attendants were very friendly and the flight was on time."
Cons: "Business class seats were really economy seats in a closed section (this is the norm on flights operated by Copa Columbia)."
Pros: "The trip out was excellent. Food was good."
Cons: "They forgot to arrange for wheel chairs in Panama and Miami so it was an inconvenience. To make matters worse,Pne fellow wound up taking us out in bits by advancing one wheel chair and walking back for me and so on. He droptus off in a secure area an when it was time to board, staff demanded that we walk back to the Security point. The woman was adamant and supposedly a supervisor finally agreed that we could wait for a wheelchair. In Miami they had only requested one wheelchair. The food on the Panama to Miami flight left a lot to be desired."
Pros: "The crew was extremely friendly, one of the friendlier crews I've flown with lately. Lots of leg room"
Cons: "Seats comfortable, but planes are old and outdated"
Pros: "The crew was exceptionally kind And efficient The food was ok"
Cons: "Not that much"
Pros: "The seat was a caca"
Pros: "Amazing crew. Departed and arrived on time."
Pros: "quick ontime boarding"
Pros: "Crew was great"
Cons: "Seat was uncomfortable. Flight was much too crowded"
Cons: "The flight comfort was very bad. The plane was extremely warm and people we beginning to feel bad. Several mentioned it and asked multiple times to have the the cabin air conditioning turned down"
Pros: "The service"
Cons: "The wait"
Pros: "The crew was nice and helpful, especially when my son was feeling sick after the landing. One of the crew members immediately got up and grabbed us a ginger ale and pretzels."
Cons: "Although we landed on time there wasn’t a gate for us to pull up to. So we had to wait on the runway for an hour before being able to pull up to an available gate."
Pros: "Nice quick flight."
Cons: "Plane was really small. So we’re the seats."
Pros: "I like nothing!!!!!"
Cons: "My flight was canceled and company didn’t give any other flight.... any compensation for it...."
Pros: "Excellent crew (not bossy, obnoxious and officious like UA), on-time, easy boarding."
Cons: "Nothing. This was an excellent flight."
Cons: "The flight attendant was awful. She didn’t even serve me drink and snack."
Pros: "The plane has no individual entertainment option. The common screen has NBC on American which has a few shows to watch."
Cons: "The only option for individual entertainment is to have another mobile device. The common screen worked but the headphone jack did not so I could not hear any of the entertainment offered."
Pros: "One plane had comfortable seats, with adjustable headrests."
Cons: "The first plane had very uncomfortable seats that do not really lean back and no charging ports for devices. No free WiFi."
Pros: "We waited for more than half hour and they had them at the wrong carousel"
Pros: "Newer aircraft, comfortable seats"
Cons: "Connection to inflight entertainment was complicated and lengthy, barely got access to it for 45 min"
Pros: "We always have a good trip in American Airlines. Is better now that they have the same rate from PBI and FLL"
Cons: "We will love when they have Admiral club in PBI"
Pros: "Flight attendants were the best ever."
Cons: "Entertainment set up was confusing and slow. Headphones didn’t work. Seat didn’t recline."
Cons: "Long delays"
Pros: "Plane was alright."
Cons: "Delayed departure delayed deboarsing. Extra flight time = 1 hr due to delays."
Cons: "Seats are really uncomfortable. My lower back hurt by arrival time."
Cons: "Food was dreadful and plane was very cold and that was in first class"
Pros: "Getting home EVENTUALLY"
Cons: "10 minutes after leaving Austin the pilot tellsnus Houston air traffic control is grounding all westbound flights due to a storm in Dallas that's causing too much congestion. So we sa on the Tarmac for 90 minutes. I have a difficult time believing this situation was a surprise. Possibly it was just to free up the gate and not have to go through reboarding. Also leg room is getting reduced to 28 inches. I'm 5"11 and cramped. How is JetBlue better than American? How much will these airlines continue to bend us over. I didn't even take the screaming infant into account.... since it's not AA's fault for letting that baby on board."
Pros: "Everything was smooth from check in to arrival. Flight and bags arrived timely."
Cons: "No entertainment options."
Cons: "No power outlets our video screens at seats. No food served on 4 hour flight."
Pros: "I liked the food and the fact that we had booked good seats in Economy so we were comfortable."
Cons: "We weren't able to choose the movies etc. We were forced to watch what the airline picked on a big screen. Old plane."
Pros: "would never have made my connection"
Pros: "Quick and easy"
Pros: "Just flying AA excellent flight"
Cons: "No wifi. Pay only"
Pros: "the flight attendant passing out newspapers calling them "fake news" was hilarious."
Cons: "when people lean back in their seats, i'm pretty much hit in the face because of the lack of space. so i also had to lean back in my seat to just get some face space. won't use AA again for long flights."
Pros: "Nothing to like. Truly mediocre. Sat for 25 minutes on tarmac. American Airlines cannot seem to manage traffic for their own gate arrivals."
Cons: "The flight crew is consistently unfriendly. I fly monthly and I don't know if American Airlines employees hate their jobs but they certainly make no effort to be overly pleasant to passengers."
Pros: "Having flown many international airlines, I was proud to give American the highest ratings for quality and general hospital."
Cons: "More up to date movies would help"
Pros: "Crew was nice, biscuits were nice"
Cons: "crammed like sardines, if you're over 5'6" You charged extra to get a little more leg room and if the roomier seats are sold, you're out of luck."
Pros: "Fast boarding"
Cons: "Small, loud plane with cramped seats. No hot beverage service."
Pros: "Being able to board early due to husband's disability."
Cons: "Only being provided a warm cup of water. Paid extra $$ for seating with no other liberties provided."
Pros: "Everyone was pleasant & professional"
Pros: "Free wine Great Movies Great food including ice cream!!! Free pillow, blanket, and headphones!!"
Cons: "Poor entertainment, wifi option. Overhead lighting was on entire flight. AA flight attendants were over it. A bad experience"
Cons: "4:30 late departure from ORD due to broken plane."
Pros: "Very fast, efficient boarding."
Cons: "Entertainment options were excellent although the screen did not work very well (touch screen not super responsive) so I could not get to them easily. Neighbor had the same problem too"
Pros: "Crews are very friendly, thank you"
Cons: "Everything was great."
Pros: "The flight between WA D.C. And Phoenix went well. Very nice staff, orderly onboarding"
Cons: "Arrived in Phoenix and hurried to my next gate for the flight to Palm Springs only to discover a delay in the flight. No marguees were updated, no explanation just the plane had not arrived. Soon after we were told of a gate change, the marquee then said the flight would not arrive until 11 pm it is a one hour flight, so we actually arrived at 10 pm."
Cons: "Not able to check backpack."
Pros: "Got pretty much what I expected from economy."
Cons: "Lack of planning for carry on bags."
Pros: "Boarded on time. You should let only executive Platinum board after 1st class. The value is diluted when ALL advantage members board at the same time."
Cons: "Boarding. See above."
Pros: "The safety"
Pros: "Mostly everything"
Cons: "More snack options."
Pros: "Not much"
Cons: "All flights delayed and missed last flight in Charlotte costing me my hotel in wilimington and had still waiting to get on itto purchase an additional room in Charlotte. Staff in no hurry to assist!!!!!"
Pros: "No complaints. No food or entertainment to rate the flight on, but sleeping was good and the book I brought from home filled the time."
Cons: "Great flight"
Cons: "Plane was dirty"
Cons: "Mechanical issues caused delay, unavoidable. Crew was friendly and kept us updated."
Pros: "The Chicago airport is a nice airport to stay in when you're waiting for a new plane! Also the flight attendants did a very good job!!"
Cons: "The crew did a very good job of getting us on and off the plane and getting us on a new plane even though it was annoying and inconvenient!"
Pros: "The crew was great"
Cons: "All we got for food was a little bag of pretzels. Maybe not cheap out on that"
Pros: "Everything was really smooth sailing."
Cons: "Everything was great! The Charleston airport is small yet very nice inside"
Pros: "Plane broke. Gate change. Sat on the tarmac for a half hour to take off."
Pros: "The crew, was friendly and attentive to any and all needs."
Cons: "The flight was supposed to arrive in Newark at 4:30. But it did not leave Charleston until 6:15 PM! This is not the 1st time this has happened with United. It seems that they are always some kind if “weather” delay with United flights arriving and departing Newark. Also, they are constantly cancelling flights to/from there. I would suggest looking at a different airline, perhaps one that cares more about the passengers iteneraries than the number of passengers."
Cons: "95% of my united flights are delayed. Today, they overbooked and asked for a volunteer. I did so and was offered a $1,500 compensation. Instead of 8:00, I would arrive at 11:00. I was very excited and patiently waited for the plane to board, so I coulD receive my new flight info. The flight is inevitably delayed, as it always is with this airline: I would have ended up missing my connection, so it seemed to work out well. However, they’re about to close the doors when the agent says “it’s not overbooked anymore” she gave me the option to so either get on that flight and wing it on my layover to find another flight, or go to Newark. But I needed to make a decision at that moment. The agent revoked the $1,500 because it was no longer overbooked and her demeanor immediately changed from The kind, accommodating agent she was when she needed me to give up my seat. She became short and rude. I got the last available seat because I was the last to board and was forced to check my bag because there was no more room. All because I was willing to change my travel plans. I get to my layover, and the earliest flight I could get would land at midnight with an additional layover. Oh! And the first class seat I was supposed to have on my second leg was not available. All of this was while I was seriously ill— throwing up, just wanting to be home. Honestly, I’ve never liked United. I constantly get over it, because it’s often the less expensive option. At this point, I am so sick of how they treat their customers, and their inability to depart on time. Last time I let them put me through this again."
Pros: "The fact that the flight was very smooth, easy landing and we were on the same flight with our friends."
Cons: "I felt, cramped in my seat, NO DARN SNACKS for a 4-hour flight, no TV/MOVIE and why do you only give customers a half can of soda/juice????"
Pros: "On time, quick and efficient boarding."
Cons: "Entertainment system didn't work on my phone. Crowded seating, even in Economy Plus."
Pros: "Prompt boarding, no delays,smooth flight. Overall a very good experience."
Pros: "Food was great and unexpected"
Pros: "There was nothing to like"
Cons: "The worst company ever!!!!!"
Cons: "Plane sucks. Too small and poor seats. Better snack selection."
Pros: "At minimum you want to be sitting in economy plus."
Pros: "Great crew & very accommodating"
Pros: "Most of it"
Cons: "Purchase of snack! I only received a cracker and a soda!! Also, the movies were not free!! Really!!!!"
Pros: "SERVICE WAS VERY GOOD AND FRIENDLY STAFF"
Cons: "Wifi access"
Pros: "The crew was very nice and helpful. They comped everyone the direct tv access as an apology for the delay, but I'd rather be comped wifi."
Cons: "It ended up being a 5 hour delay. I would have been fine with it if they had told us up front that it was 5 hours, but instead it's 2 hours, then after an hour passes they tack on another hour and so on. It would be nice just to know it'll be a long wait, so we can leave and come back or reschedule our flight for the next day."
Cons: "Cramped space."
Pros: "On time."
Cons: "Flight attendants brought a few people drinks and then disappeared leaving the rest of us thirsty"
Pros: "The flight was on time and our luggage arrived on time."
Cons: "There's not much attention to friendliness any longer. The stewardess isn't any longer interested in making you feel welcomed. Seats are now so cramed together that you can barely lower your tray unless of course you want to pay an extra $100."
Cons: "Third time a flight has been delayed and then cancelled. United has horrible customer service, rude and inexperienced. It will be a very very last resort before I ever book with them. Three strikes you're out"
Pros: "Timely take-off. Info from flight deck good in the beginning."
Cons: "However reporting of weather delay and the info about fuel stock on the aircraft could have been beter managed."
Pros: "Flight was on time"
Cons: "The whole flight seemed like a sales pitch. Pay to upgrade to our empty seats with a little more legroom. Pay to watch TV cross country (Delta, American, and all others are included). They did have more sales pitches on the screen for 6 hours though. Pay for snacks. Not even peanuts or pretzels anymore. They do give you a disgusting wafer. Flew back on Delta and didn't see any of this. Between this and their recent beating up of customers, no more United for me."
Cons: "Overall United airport staff were not helpful and not very apologetic for delays and missed connections"
Pros: "I arrived and my flight was delayed until after 9:30pm and my connecting flight left at 10."
Cons: "Unreliable. Could not get me to my destination in a timely manner. Trip cancelled."
Cons: "More room. The plane was not full but we still were shoved in middle seat with no room for normal shoulders without over lapping. The seating areas are not comfortable. They put three seats where there is only room for two."
Pros: "Not much gave united a chance may not travel again"
Cons: "Very hot flight attendants were not friendly checking in o"
Pros: "Staff was so hospitable"
Cons: "Crying baby"
Pros: "Easy boarding and on time . Pleasant staff. 0verall good flight"
Pros: "Overall the flights were trouble free. The seats on the CRJ145 to Chicago were pretty confortable. United is the only airline that gives passengers a complete can of coke instead of just a cup. The snack was just so so."
Cons: "The seats on the plane from Chicago to Tucson were not comfortable. I could feel the hard bottom."
Cons: "Seat are very cramped. I'm short and hardly ever complain about leg room but it was terrible."
Cons: "Had to wait 5 hours because my flight was canceled with mechanical issues to the plane."
Pros: "Service was good"
Cons: "Delayed several hours waiting on a part to fix the engine. The aircraft was too warm. I sweated the whole flight."
Pros: "Length of flight."
Cons: "We were kept in the airport for hours on end without being informed our flight was cancelled. Something was wrong with the plane and then by the time it was fixed the crew had times out. We were given no information, the delays just kept increasing and increasing. We had to fly out the following morning which made things very inconvenient for getting rides from the airport and getting to work on time."
Cons: "Barely enough room to hoist your baggage in the overhead bins"
Pros: "The crew was pleasant and polite."
Cons: "No leg room, only ranch snack mix."
Pros: "That it got me from point a to b"
Cons: "Plane was very old and rickity. Crew was short. Boarded plane late and of understaffing. Overall pretty terrible."
Pros: "The flight from Charleston was uneventful"
Cons: "There was no problems flying from Charleston to Dulles"
Pros: "Being able to leave on my desired day."
Cons: "This would have been my first time on this airline ans I was excited going into it with ano open mind. However as I was getting ready to head to the airport, my flight was canceled and they rebooked for another flight that would leave the next day with a 3 to 4 hour layover. I was frustrated with the flight selected and therected seemed to be no effort into suiting me with an equivalent flight in which I purchased, which was a direct flight. I spoke to a reap that found a flight on another airline, but it still was not a direct flight in which I requested. For this being my first impression I was not impressed!"
Pros: "Friendly and efficient"
Cons: "No wifi on small plane"
Pros: "Staff was courteous, and explained situation clearly."
Cons: "After booking my flight two months prior and checking in 12 hours earlier, I was not allowed to board the plane because United had overbooked. Thus forcing me to fly to Charlotte then Newark at a 5 hour delay. There was also no drink for those in my row during a two hour flight from Charlotte to Newark."