more seating at the gate in raleigh. Had to stand for more than half an hour.
Not getting access to the lounge with a domestic first class ticket (for 1.300 USD) is an affront.
Flight randomly cancelled last minute.. my choices were to fly out/land really late in the evening, or choose a different layover a day later. Inconvenient.
Enjoyed the flight attendants and a smooth ride
Nothing but have more flight attendants like Tara
As a silver medallion I don’t know how to request upgrade and when I call delta I have been on hold 3 times for over 2 hours each and can’t reach anyone.
Pros: "Trip was ok"
Cons: "The flight was delayed 1 hour"
Pros: "Great crew, spacing of passengers, comfortable, on time"
Cons: "We read in the Delta onboard magazine about Delta’s commitment to women. Yet Delta coverups a rape by one male employee against a recent immigrant in a Delta vehicle. What say you?"
Pros: "Christina brown was amazing at gate"
Cons: "Space on airplanes"
Pros: "All good."
Cons: "Got to final destination, baggage was discovered to be lost somewhere between Dallas and Bahrain"
Pros: "Service was great"
Pros: "Awesome Customer Service"
Cons: "Very slow plane turnover."
Pros: "Staff was very good."
Cons: "Mother Nature was not nice, the early part of the trip was turbulent, but the crew did a great job of minimizing it."
Pros: "It is only a 40 minute flight how bad can it be. No in flight entertainment or beverage service, there never is, no time. Understandable"
Cons: "As with any flight since they started squeezing seats tighter, I am over 6 foot so there is no such thing as being comfortable!"
Pros: "First Class. Cabin service. Frendiliness of staff. Plane arrived early."
Cons: "Breakfast was not served in First Class"
Cons: "They were short 1 flight attendant, delayed us for 3 hours"
Pros: "Better than average entertainment system for domestic flights."
Cons: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Pros: "From the gate agent to flight attendants the flight was great"
Cons: "The sky lounge to few bathrooms"
Pros: "Best part, no one sat in the seats next to me so I got to lay down and sleep. Staff was nice, food was fine."
Cons: "This flight was good"
Pros: "The flight was fine. I don’t do 5 stars ever since they started pushing the limits on seating. I also have a problem with the wide swing in prices for the same flight but know that is marketing."
Cons: "Seating is too crowded for anyone to be truly comfortable"
Pros: "No power plugs on a six hour flight? Wifi was down and the audio didn’t work in my seat. Crew was super snarly and unhelpful"
Pros: "Snacks that include a dairy free option like the kind granola bar"
Cons: "We were delayed like crazy."
Pros: "The flight was excellent and caring. They were very helpful after my son vomited in flight as we were landing. I was impressed with both flight attendants in the back of the plane. Great service"
Pros: "Good price, good boarding and arriving, friendly and quick crew, LOTS of fluids. Restrooms cleaned frequently!! Great legroom."
Cons: "Seat bottom cushion was to hard. Food should have an Asian option, the touch panel display of entertainment system worked very slow and poorly, was hard to navigate."
Cons: "Seat did not recline."
Pros: "Fast boarding"
Cons: "Seats are too crammed and uncomfortable."
Cons: "It was it little confusing that I booked with AeroMexico but it was really a Delta flight."
Pros: "I love Delta, especially their newer planes that have screens in the backs of headrests and free movies."
Cons: "Leg room is never enough. I'm 6'1"."
Pros: "One crew member, young dark haired woman, was particularly accommodating. Male attendant was firm and funny."
Cons: "Typical cramped plane, too many planes going out of same gate are simultaneously"
Pros: "Every one was nice"
Cons: "No problems"
Pros: "First time with AmExp Delta so no baggage fee, zone 1 boarding. seats are fine, newer aircraft, snacks were good and entertainment was good and easy to use. Staff and attendants were friendly p. All good"
Cons: "As far as flying goes today no complaints. As compared to 30 years ago I could do a book but nothing to do with Delta"
Pros: "great staff . clean. current movies"
Pros: "I liked the fact that I was able to watch a movie on my phone."
Cons: "The flight was very rough at times."
Cons: "When I got to the airport they were not helping me to get to the right place to get my flight I lost it"
Cons: "no access to sky club"
Pros: "Maintained high standards of service despite massive delay."
Cons: "Boarding and departure was messy because of the delay"
Pros: "Crew was excellent and the timing of the flight was very good."
Cons: "Nothing to do with personnel but my seat was changed from when I booked. I wound up in the last row at the very back versus what I had booked. I think they changed the type of plane."
Cons: "No food or beverage service"
Cons: "I don't know why delta's service has deteriorated so much in the last few years. Last two times that I flew the service and attitude at the gate has been horrible. Seat assignment has become a dread. Upgrade options are over priced. I guess I will be looking for a new airline."
Pros: "Spacious, clean, great host and hostesses. The flight arrived at our destination 30 minutes early."
Cons: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Pros: "Liked the plane and the leg room. Had to switch itenary due to weather and the gate agent did a great job."
Pros: "Crew was quick and nice."
Cons: "Not many options for food."
It was a comfortable ride
Flight attendants were extremely cordial and efficient. High compliments to the first cabin crew. Florida based crew and they were excellent.
Rude crew, there was no choices in food. For breakfast or lunch it was only one choice. I asked gor a vegetarian option for breakfast since i dont eat pork but they said no other options. Take it or leave it , when i complained how come they don’t have vegetarian options they said i should book it 72 hours before hand. I couldn’t believe that they didn’t seem to care or accommodate me for breakfast. Didn’t try to find an alternative and walked away leaving me hungry with no breakfast.
Quick boarding . Clean plane. Arrived ahead of time . Smooth flight
Friendly staff. Flight completely full and boarding was too long
Delayed flight for 30 mins had to sit on runway
Cons: "When I got to dallas there was no one there with a wheel chair to help me get to my next flight. Asked the counter person for information and she almost could not be bothered. After asking twice I notice a golf cart type of transportation for the handicap. Well it took me 1 1\2 to get to my connecting flight. 2 other people had missed there flight. I was disappointed in American Airlines that they could not be bothered to help or even answer a couple questions."
Cons: "We sat on the runway over an hour because they couldn’t get a proper flight plan. Such a waste of time and I felt so bad for those who had connecting flights"
Cons: "Entertainment system nor working properly. 40 minute flight delay due to minor cabin seat malfunction."
Pros: "All 4 legs of our flight were right on time, and the planes appeared to be clean."
Cons: "Paying first class fare buys a couple of additional inches of space, but nothing more. There's nothing really first class about it."
Pros: "Crew amazing!!!"
Cons: "Better maybe in giving drinks every once in a while like they use to."
Cons: "I can’t believe with all that’s going on American doesn’t care. The terminal was packed with people. Terminal B Charlotte airport. Packed!!!. I had no choice. In the future Jet Blue. I know it’s all about making money the flight was packed. Logan airport Delta every other set has a sticker don’t sit here"
Pros: "Our flight attendant was wonderful, she worked so hard the whole flight and was so pleasant. I am sorry I don’t know her name, but she’s beautiful!"
Cons: "Absolutely nothing! Great flight"
Pros: "We landed Friendly crew"
Cons: "Tray table broken Entire flight too cramped. Grateful I didn’t have the last seat in the back across from the lav. can you squ3eze any more seats into that aircraft?!"
Cons: "Is not the airline fault. Is thanksgiving weekend. The boarding was extremely slow because So many wheelchairs, . The weather and Chicago airport doesn’t help neither. The capitan take a time to go out and explain what we had to expect. That was a plus. Still for us is our #1 choice"
Cons: "Our already delayed 1 am flight was cancelled a little before midnight. It was rescheduled to 8am. It was a big headache trying to get a hotel, meal vouchers. Then, there were no shuttles to the hotel available so has to wait in line again for taxi vouchers."
Pros: "Great polite crew attentive to every need"
Cons: "I’m never ever in my life flying with American Airlines Again. I want my money back honestly. I’ve had 4 flights with AA. 2 to get to Columbia and 2 to get back to Washington. 3-4 HAD ISSUES OR WAS WAY LATE. Unexceptional"
Pros: "Crew was kind and attentive"
Cons: "Flight delayed 3 hours and sat on tarmac in nyc for 45 minutes"
Pros: "I made it alive"
Cons: "American airlines will leave you out to dry if there are any issues. Never had so many issues with the same airline."
Pros: "Accommodation to any concerns"
Pros: "All the crew were pleasant"
Cons: "There was a delay but we weren’t well informed"
Pros: "Easy access and commute"
Cons: "Need some sort of gluten free snacks!"
Cons: "Because our first flight was delayed over 4 hours we missed our connection and had to be re-booked on the only other flight that still had seats that day. We had previously booked and paid for Main Cabin extra seats in the second row that included extra leg room and free drinks. We ended in an airplane with two exit rows, one near the front and the other near the back. Our seats were right behind the rear exit row in the back of the plane. The seats did not recline and there was limited leg look because the exit row seats were aligned differently due to the crew seat next to the door. Also, the bathroom was right in front of the row in front of us and so it was busy, noisy and smelled. Obviously we didn't get our free drinks either. Now I'm having to fight with American trying to get a refund of the money we spent for the Main Cabin extra fees. The fun never stops. I will never fly American again."
Pros: "The crew and the service"
Cons: "The seat I have had 13C for the last 3 flights to and from Miami on this plane has the controller broken where it does not stay in place and pops out. This time a soda was spilt on the seat, and the steward had to change the seat out for a clean and dry one.this plane has no entertainment displays other than the general cabin ones and this one is out of focus and the colors are blurred."
Cons: "Hot plane, no phone charging available."
Pros: "Flight on time"
Cons: "Service, quality of food, availability of food choices"
Cons: "I hate Americans boarding process"
Pros: "While the incoming flight arrived late causing us to board late, the flight still landed almost 2o minutes early. The staff was very friendly as well."
Pros: "Flight attendants"
Cons: "Late flight"
Pros: "Although boarding took a very long time because the flight was full, the flight was smooth. The touchdown was awesome."
Cons: "I can't comment on food. I didn't get any."
Pros: "Flight attendants were helpful, professional and friendly"
Cons: "Old plane, not in good shape; seat pocket broken, are rest controller did’t fit into arm rest properly, panel in bathroom held in place (kind of) with duct tape, no individual screen for movies."
Pros: "Great passengers and crew"
Cons: "Flight was cancelled with no compensation"
Cons: "Our luggage was ruined and our stuff inside in bubble wrap was smashed to bits!"
Pros: "Seats were comefortable"
Cons: "Didn’t serve proper meals. Sorry, a hot pocket is not dinner. Crew as ambivalent."
Pros: "For the long flights business class is the way to go."
Pros: "Smooth ride, easy security"
Cons: "Flight was delayed for nearly 5 hours. There was no accommodations for the delay, except for apologies. Very limited snacks were provided, but this huge delay cut into our reservations and vacation in our resort."
Pros: "Good service from crew members"
Cons: "The flight was delayed for 2 hours"
Pros: "Lots of space and very accommodating. The updates via email were helpful"
Pros: "Nothing much beside the fact it was cheap."
Cons: "Basically, when i was boarding there was a 60 min call for closing the gate, which I went up front to check in. However the front person totally ignored me, and I missed my flight coming back. After that I had to pay extra $275 (or close to that amount) to reschedule the flight. Worst experience ever."
Pros: "I liked almost everything! I loved the timing, the punctuality, the service (besides one person from the service), the food was good. I did not like that it was really cold. Also, I liked the movies they played but it is kind of hard to watch when you are right below the tv"
Cons: "I liked almost everything! I loved the timing, the punctuality, the service (besides one person from the service), the food was good. I did not like that it was really cold. Also, I liked the movies they played but it is kind of hard to watch when you are right below the tv"
Pros: "The site was easy to navigate"