The flight did not have its customary snacks during the flight. Apparently they were never loaded on the plane.
The seats on this flight weren’t as comfortable as we had expected. Even leaned back these seats left us feeling crappy in our backs. Also we had to use our own tablets for movies, but nothing in the seats in front of us to hold the tablets up.
The head rest is too big and cannot be placed differently/removed. Causes one head to tilt forward and increase back pain
Horrible experience. They delayed our flight 7 hours!! We had to seat at the airport with kids on 4th July all day!
1 flight cancelled Had to fly out of different city Flight at new departure city was delayed 3 hours causing us to miss connecting flights. By the time we did make it to Prague our luggage did not. Had to wait day and a half for luggage to be delivered. Customer service was not good. Agents did not arrive at gate until 5-10 minutes before boarding
Flight was delayed only slightly before takeoff due to traffic control. However, the flight arrived early to ORD. Good flight. United has been very reliable for me.
Overall a very poor experience - booked premium economy tickets but due to last minute flight delays , all my itinery went for a toss and had to fly economy class with no access to lounge or any compensation by united airlines to make up for the flight delays . i had expected better experience than that from united.
We were told our seats were switched which put us in row 1 instead of 12. We were not able to keep our personal items with us. This caused us not to be able to have our gum to pop our ears and we weren’t able to get our iPads out due to the seat belt sign never turning off.
Boarding was quick and efficient. My screen didn’t come on and everyone else had theirs working so a little bummer but it was a short flight!
Onboarding - it would be great to see on the screen what group they were boarding. It was very confusing on who was boarding (even though they called it out) they were not clear and the space to board was strange.
I will never but. through kayak again. and American Airlines. I will never fly again on. They're both thieves.
Nothing, I wont be flying American Airlines again and will not be recommending anyone to fly American Airlines. It was the worst experience flying I've ever had.
My luggage was not sent with us. Not sure if this is Envoy Air responsibility but that was a very BAD experience
The planes can use an actual cleaning. The armrest and seats do not appear to be cleaned on this one and most other planes.
Flight was delayed…once landed at ORD, no gates were available so made us wait for 56 minutes after we landed to let us out of the aircraft!
The flight de-boarded after being informed of a 3 hour delay. The gate agent said we could go to lounge. The flight ended up boarding 20 minutes later and I missed it.
I love the e fact that the staff communicated swiftly when my flight was delayed and gate number changed
The wifi experience is awful. I had to try again and again, taking over 30 minutes, to connect to the wifi. I had to watch the same two ads over and over until I was finally successful. Once connected, it was anything but "high speed" and disconnected at least three times during the flight.
This was the best 2 flights I have had with American out of SGF. Great crew both flights.
The CX617 from HK to BKK was delayed more than 1.5 hours.
