The most exceptional jester durring experience with American Airlines was the assistance I received from the ladies at the arrival kiosk. They helped me identify my ticket number from an American Airlines e-mail and then completed the whole process for me on the self-help computer. This saved me time from standing is line at the information counter to find out what to do. The worst experience was trying to find my checked luggage in the Miami Airport. It was very confusing to know which belt my flights my flights luggage was delivered to. Other passengers were also confused and we waited at the wrong belt for over half an hour before receiving help from one of the customer assistants to learn where to go. This was not directly the airlines fault, but they could have anounced which belt number our luggage would be delivered to.
By far the worst flight experience I have ever had
Columbia has a small airport with very crowded terminal. Plane’s WiFi was not working so NO entertainment. Sad excuse for an American flight. At least it was quick.
The crew was great. We were in first class in 2D and 2F. The man in front of us coughed continually with a very deep cough. We were very concerned that he may have been infected and we plan to be tested for Covid-19. As a Condition of flying we support airlines requiring proof of vaccination or a negative test within the past 72 hours. Otherwise airlines may find a segment of the population refusing to fly.
I dreaded the flight. I was pleasantly surprised how nice the passengers and employees were. After watching the news I expected bedlam and rude people. Everyone everywhere wore masks without hesitation. There were no problems.
Cons: "Getting all my luggage. Allowing my wife and I to sit together"
Pros: "Entertainment system and extremely on tolime!"
Cons: "Not repairing the engine of the aircraft while I’m on it. Not having to deplane due to the fact I felt unsafe."
Cons: "AA needs to standardize their WiFi. Sometimes it is boingo, GoGo, or Panasonic or something other. Each has a different way of logging in. It is way too complicated. Sometimes you can watch on the iPad in a browser, other times you need a flash player or the AA app. Have a common way of at least accessing the internet, otherwise it can take 10 minutes to log in if switching from a GoGo yo Panasonic service. It is just too difficult and buggy. I am glad I don’t actually pay for the internet."
Cons: "Americans lack of competence caused me to miss this floght"
Pros: "Crew super attentive and pleasant, movie options good, liked plug/outlet,"
Cons: "Seating could’ve been a little better, just not super comfortable for such a long flight"
Cons: "The entertainment app didn’t worked"
Cons: "Truth is they practice in like cattle. I ended up sitting next to a ginormous woman. It was a very uncomfortable flight from DC to Charleston. Come on American you're better than that quit using such small planes!"
Pros: "Flight was fast and professional."
Cons: "No reason to delay a 55 minute flight to make it over 4 hours just for rain. Absolutely ridiculous and I will be calling and complaining to be compensated for my time."
Pros: "Crew was great! Flight was smooth and on time!"
Cons: "Air conditioning!!!"
Pros: "Nice quick flight."
Cons: "Plane was really small. So we’re the seats."
Cons: "This was a terrible flight. Had a connection that was delayed several times and eventually cancelled without explanation. I was traveling for my best friend's wedding and they did not work with me to try to get me on the next flight. I had to book another flight from another airline."
Cons: "The flight was canceled; why allow booking for a flight you plan to cancel. Ruined my plans and reason for flying."
Pros: "Crew were nice, one grumpy attendant but overall they were excellent."
Cons: "Some of the smallest seats we have sat in on a transatlantic flight. TV monitors do not tilt so if the person in front of you reclines their seats it makes watching a movie very difficult. Forces you to recline but even that is not awesome. Very narrow seats."
Cons: "Nothing you could do, it was a maintenance issue."
Cons: "More space for carry on luggage"
Pros: "Best leg room last leg."
Cons: "Nothing specific."
Pros: "Everything went smoothly. The flight landed early."
Cons: "Seat back in economy was uncomfortable for a shorter person. The head rest pushed my head so far forward that my back and neck were curved so much it caused upper back pain."
Pros: "Not a challenging process from beginning to end."
Pros: "Good job of the tripulation"
Cons: "Audio of Entertainment, maybe was the headphones, but was not good"
Cons: "Aircraft seating was terrible! Seats were way too close together. Seats were uncomfortable. Couldn’t even get an entire soda from the attendant. Made me remember why I dislike flying."
Pros: "Flt on time & comfortable. Crew outstanding!!"
Pros: "My favorite part was after we all got off, the man helping everyone get their luggage said take one down and pass it down if it’s not yours. It was genius!"
Pros: "On time departure and arrival."
Cons: "Boarding lounge and plane were hot. No gluten-free options for snacks. At least I’d had a long layover where I could get a decent meal."
Pros: "Crew was great. No electrical outlets, wntertainment was mediocre. This was an old 747 that needs an update."
Pros: "The attention and services"
Pros: "Boarding gate people were great about being communicative about the delay situation"
Cons: "Delay for...rain"
Cons: "Domestic flights with American are atrocious. The plans cram too many people into such a small space. Leg room is non-existent."
Pros: "La organización para abordar y salir del avión es excelente. Muy buena atención de los empleados. Avión limpio y con opción para entretenimiento y cargar los equipos electrónicos. Muy buen vuelo."
Cons: "Nothing bad."
Cons: "the AA flight arriving to Charlotte experienced a door malfunction that delayed deplaning by 15 minutes. Not a big deal unless you had a close connection to begin with. Result was a dead sprint to Charleston gate where no attempt to hold the plane for those passengers. Also, a black, middle-aged woman with short hair working the ticket counter had the personality of a piece of cardboard with zero responsiveness. AA should reconsider who it places to interact with the general public."
Pros: "unAnnounced gate change"
Cons: "Running in airport"
Cons: "Watched a very weird interaction between Muslim (with a hajib) women with a kiddo and desk crew. She wanted to sit next to her child on the flight and needed to switch seats to be able to. Woman was very gracious and understanding that she was asking for an accommodation. Ends up her flight to Philly had been moved to a different gate after they had found a volunteer to switch seats. Volunteer was totally unfazed but Desk crew made it seem as tho the Muslim mom was at fault for the time and trouble they had had to go through to accommodate her. She apologized profusely and was very appreciative for the trouble evernote had gone to for her. . As she walked away the crew looked at each other and shook their heads. Pretty crummy way to treat customers!"
Pros: "Was up to standard for everything. nothinf lacking, not exceptional"
Cons: "AA gate attendant assigned two of us to the same seat."
Pros: "Good service, as efficient as possible"
Pros: "Very comfortable"
Cons: "Kept asking passengers pretty boarding to check luggage due to limited space...yet after we boarded there was at least 1 completely empty overhead compartment."
Cons: "customs in miami is aweful. long waits. its a long maze to get back to the domestic terminal as well."
Pros: "Short duration"
Cons: "Didnt have a seat assignment for me. Told me the flight was overbooked... paid long in advance. Disappointing, finally finally found a seat."
Pros: "Seats are the most uncomfortable seats ever"
Pros: "On my return I had my own seat! Not nearly as cramped. Had soda and pretzels. The air magazine was latest issue! The attended was nice."
Cons: "The seats needed to be shampood."