Great job Southwest! My family doesn't fly often but we felt safe the whole time.
Crew was rude, flight was late, wifi didn't work, no food, basically nothing about this flight was good.
One of the best airlines for fast boarding, on time arrivals, and top notch service!
Tried watching free movie and it kept freezing so I couldn’t finish.
It seems as though the provisions are even less. Although SWA used to be an economy Airline, that isn't really the case anymore. I paid over $700. for a round trip to Denver and I could have flown just about any airline for the price. The drinks are now in a 6-ounce cup and with ice I'm sure a can would fill more than 2 cups. However, I am very proud of SWA for using paper rather than continuing to contribute to the millions of plastic cups being used each day. I've thought of this fr many years and am so glad to see it come to fruition, if not by only SWA so far.
Crew was great - friendly and helpful with boarding - letting folks know where overhead space was available thus getting us out of the gate on time.
AC wasn't working then we sat on the tarmac in Austin for 40 minutes waiting for a gate.
I stopped flying southwest a long time ago. I don’t care for their boarding process, especially when I have a family to try and seat together. The early bird check in made it so much easier. As long as you do that, it’s great.
Excellent! Very attentive & helpful during a weather delay to keep people safe, com, and informed!
Issue during taxi lead to two hours of sitting in the tarmac and a lot of miscommunication and confusion from flight crew
Long story short, it was one of the better flight experiences I've had in some time when compared with other airlines.
Didn't like sitting on the waiting pad for 30 minutes right after departing the gate. If you're going to do that, just don't board so people can still get up and walk around in the terminal. My luggage was damaged by the baggage handlers.
Smaller plane for a longer flight than my first one. Doesn’t make sense.
Absolutely no communication on why there's a delay and multiple flight time reschedules. I would have canceled the flight and drove back home if I known it was going to be rescheduled 3 or 4 times.
Another late night flight and MORE men belligerently drinking and yelling. I had to move from first to economy because they were so obnoxious and disruptive. Crazy to go from a cozy chair to cardboard when you were supposed to be in first. Delta allows was too much drinking which leads to belligerent behavior.
was sitting in the jet bridge for 10 minutes in -20 degree weather waiting for my bag
The flight was scheduled for 2:30 PM. Early in the morning we got a text message saying the flight was delayed and rescheduled for 3:00 PM. We got to the airport with that in mind. Then we got a message during check-in at the flight was rescheduled again for 2:30 PM. We almost missed our flight. In fact, our bags Were told that they would not make it. At the end, everything worked out. But it is very stressful.
They were an hour late and they didn’t have my wheelchair for me
Food service was bare-bone. Better bot to have any at all rather than hand out premade coffees and cookies to random few passengers.
due to delay, we were downgraded in seating, so it was cramped
Wonderful flight! The crew was good, check-in was good and orderly and the flight was uneventful and good.
The international portion was good. Food and beverage options were good. The sustainable wooden eatery was less than desirable. Your Star Alliance partner ANA provided real silverware. I'm 6'3" & 198 lbs and felt cramped in the exit row. How can that be? Flight attendant all had a pleasant disposition which is always good.
Boarded from a very small gate at LAX. Staff at gate had us line up, then waited 25 minutes to board without a word of explanation. Plane arrived on time then waited 20 minutes for a plane to vacate our gate. Majority of bags arrived after 15 minutes but it took an hour for a small number of remaining bags to be off-loaded despite my “priority” bag tag.
The entertainment options on the seat back video boards were nice.
IAD with the archaic people movers is just a place to be avoided.
Cabin was pitch black, even during meal service. The reading lights for seat 2E/F did not work, and seat 2E did not recline.
Awful. I got stuck next to a person carrying a dog and behind someone with a dog. People need to board these dogs downstairs. The cabin is crowded enough with your pets
Check in and boarding were very easy. Quite good food and a complimentary glass of wine with dinner. The acoustics on the TV difficult at times, and the options extensive though not very updated.
Crew did not arrive for their shift and flight delayed for 2 1/2 hours whilst new pilots were found. The man at the boarding gate did a great job keeping us informed and the eventual flight was good. It was just the long delay waiting…….
It would have helped if I knew it would be air Canada jazz/rouge. The flight was ok but the planes are older and smaller with no entertainment. Fitting the carry one every one had was tricky and made the process longer. Overall it was ok but I actually booked a company other than air Canada and got them which was disappointing.I prefer American or overseas airlines over Canadian because the experience is usually better
Leave on time. We waited on the plane for hour hours and it was hot and smelly
Flights on time w/o delays. However, my baggage was damaged. Ground crew, throws baggage from plane to the baggage carrier, carelessly.
It was the most un-special flight experience in my life.
They put me on an earlier and I got home sooner
Massimo, flight attendant was very authentic, attentive - wonderful. Food/wrap was just okay.
2 hour delay due to equipment failure. No updates via the app and airport screens (which continued to show a departure time in the past). AA eventually switched planes and the new plane was not catered or cleaned correctly.
Was supposedly in main extra (row 10), but the seat spacing appeared to be regular economy (the head rest was blue, as well - same as economy, the seats in front of us had red head rests). Otherwise the flight was good and got in well ahead of schedule.
Late boarding to clean plane from previous flight; initial boarding announcement not loud enough; fantastic cabin attendant front of plane
I cannot think of anytime that could make it better for this flight was the best I have ever had! 😊
Staff was very helpful. They looked for compartment space when I couldn't find any. This allowed me to sit while they put away my bag
Terrible. Delayed my family flight for several hours affecting family plans
Flight was delayed and then my second leg was completely canceled. Had to get a refund
When I wanted to check in 3 hours prior to boarding time, the employees mentioned “a little over an hour delay” so I waited for an hour then I went to go look for food in the terminal and most people from that flight were in the same area looking for food. Finally I decided after food to check to see if it’s anytime closer and now it’s 2 mins until boarding closes?! What are you kidding me? I didn’t receive anything via sms about boarding now nor via email or on the intercom. I luckily made it through, barely, and then there’s no room for my carry on mind you I’m in the very first row so I had to place my purse in one further row back and my carry on sections down. Not sure who pays for better seats to get your stuff placed all over the plane but that was the worst experience I’ve ever had flying with anyone.
baggage clamed had to wait over a hour and half for all people on my flight it was terrible
My flight was canceled I was promised a reginf still not received.
The confirmation # CK8GNW and my name was not recognized/in Frontier system. I was able to check in on Frintier app so i went to the Frontier ticket agent, at time they told me that my name/ confirmation did not show up as a purchased ticket. I had to purchase a new ticket that cost $289.00 one way.
Since you have to pay for overhead bags then they shouldn't be running out of space and asking individuals who paid to remove stuff from the overhead
Worst airline experience. They were rude and kept changing our seats and/or giving our seats away so our family didn’t get to sit with each other. Almost everyone we dealt with at both airports with this airline was rude. The app kept giving us wrong information making things take longer. Dealing with them before TSA can take close to an hour…longer than I’ve ever had to deal with before. Never using this airline again.
It was a short flight so no food or entertainment….
An absolutely fraudulent experience. Extremely unprofessional. Terrible in all ways possible. Rude staff, flight attendants, and deceptive "policies."
