SAS has introduced hand luggage measurement and weighing at checkin, for a maximum of 17.5 lbs or 8 kg. SAS does not care if you have flown on another transatlantic carrier, which allows more than 8 kg. Then you need to start emptying your hand luggage at checkin. The whole checkin process was a big mess, the contract employees eg. at Heathrow do not help much (they probably do not do this to any other airline). SAS staff does not remind you to take your IDs and passport, medications etc. from your hand luggage, which is then checkedin luggage as opposed to hand luggage. It is obvious that transatlantic passengers have more hand luggage than many local passengers.
How possible with any criteria could charge 33€ for 1.5 such exagerate no good company at all ..
The flight from EWR to Oslo was delayed by over 2 hours which meant I would miss my next connection... and I understand that happens sometimes. But, it was after hours on the airline number phone number and the fly.com customer service could not help with finding an alternate connection from Oslo to FRA. It was frustrating to then have to wait at Oslo airport for another 4 hours before the new connecting flight.
Plane was fine and it arrived on time.
Main meal was awful. Crew was hard to find. Also water or juice was not served on flight after the meal (for hydration).
Mid day flight , no food or snack , how cheep will the airlines go?
Carrier was small. Crew could have been more helpful and courteous.
The flight was able to board early and arrive early. Very friendly service, enjoyable flight.
Entertainment need more movies
On time and staff
Too little space for seating!
Cabin Crew flight data punctuality
That I had to PAY for water to drink that was not tap water No room for my carry-on in overhead bins...took some arranging.
Delayed flight, missed connection, lost baggage.
It was exceptionally on time. Very informative captain without being chatty. Crew was efficient but not very friendly. Food was tasty and sufficient.
A lot of leg room
No snack served before dinner, no choice of dinner food. over see flight and the only food is dinner??? My laggage had priority tag but got out last and in resolt of it I missed the connecting flight to Boston!!! Damaged laggage
Excellent service and food.
The water bottles, pillow, and earbuds were on the seats.
The returning flight to the US they did not dim the lights so that it was comfortable to sleep. A red light was shining down on my head most of the trip because I had a window seat. It was very annoying.
I'm very disappointed because i wasn't allowed to travel back to the US from Brussels (Belgium). i was supposed to connect in Toronto but because I'm a foreign student in the US, I wasn't aware that i needed a Canadian Visa to transit in Toronto. so lost my flight and i hard to spend another thousand euros to catch the next flight that will connect in the US territory. I made all the call possible to resolve my flight issue and no one could help me either Brussels airline personnel or the kayak customer service. until today i didnt have not even a email to let me know what happen.
in time food good good sleep multiple languages spoken by the announcer
the movies - music background to loud couldnt here what they were saying and most of the movies no subtitles
It was easy boarding. The flight crew had been been late due to a bad taxi driver. We still arrived on time!
Also a good airline, though the a la cart...
The a la carte approach that includes charging 3 euros for water. I mean, seriously?
|Flights Arrive in||Birmingham|
|Flights Depart from||Columbus|
|Airlines||SAS, British Airways, Brussels Airlines|
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