The only thing I liked was that I was going to Las Vegas.
We booked first class, and the experience was absolutely terrible. It wasn't comfortable at all, it was cold, our seats didn't recline, they didn't even offer us any beverages, we had to ask for water an then they gave us more ice than water, it was a LONG 4 hour flight. I'm very disappointed in paying for first class only to find out it ain't no different than flying coach. There were several times we tried to ask the flight attendants something (we technically yelled 'excuse me') and they would not make eye contact with us and try to make satisfaction. I would never recommend Frontier Airlines and definitely not first class, it's a waste of money. Seriously I looked around while on the plane and could not find a reason as to why they even have so called first class. If I could I would give 0 stars.
surprise costs (you basically only purchase the flight itself)
had to pay for my seat, carry on and luggage... seats were uncomfortable. Ended up paying an extra $90 on top of my ticket price
If you have a carry on you have to pay $40 to bring it on the plane... you can't board until you do
They weren't upfront about the cancellation. They delayed it 4 times and kept pushing it back before they finally came out and Said it was cancelled. I could have stayes in my hotel if they would have just said upfront.
If you don't prepay for your checked bags online, they charge you more at the ticket counter for no reason. The Web site is very buggy and full of errors. It took forever to prepay for our checked bags. We even had to call their online support staff because their Web site is so full of bugs. They also charge even more for a carryon bag than a checked bag -- which is ridiculous -- so the entire overhead bins were empty. Insane. A few of the ticket counter staff were lazy rude utter morons. Others were helpful. The planes seem very old. The seats are uncomfortable and small. No entertainment system. Every little thing has an exorbitant cost -- including coffee or coke -- on a 4 hour flight. It's cheap ---- but not cheap enough for the horrible experience and lack of service and lack of quality or comfort. Buses are much more comfortable.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
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