The crew were very nice.
It was a small plane with only 1 bathroom which was not available for the flight due to long lines. There was no food or even a drink of water without payment. there was no in flight entertainment.
Crew was very pleasant and friendly. Departure and arrival was on time.
Very narrow and uncomfortable seats.
Paid extra to secure aisle seat booking, reconfirmed byne two days before flight, at check-in was reassigned to a middle seat, without explanatiob or apology. Had to be uncomfortably adamant about paid aisle seat reservation for them to put me in one of the several still available.
Everything was perfect, highly recommended
Departure and arrival was on time
Very narrow and very uncomfortable seats. Didn't have any free snacks or drinks. I asked about free water, the crew even didn't offer to bring it. For free water you have to go to the back of the airplane to get a small cup. Didn't have any entertainment.
Flight was safe, aircraft was clean and luckily with enough room under the seat to store carry on bag
The fact that all the passengers boarding in "group 3" were forced to check in their carry-on bags if they did not fit under the seat; and retrieve those at the baggage claim area (not right after exiting the airplane) In my case I was able to store my carryon under the seat in front of me after pleading to the crew and gate members to let me try because of my connecting flights. There is no complimentary food service, even water is charged.
Airline personnel were not helpful and seemed annoyed when asked questions about a very tight connection I was trying to make in Madrid. They brushed off my questions with one word answers and then it turned out that we were 10 minutes late arriving and I missed my connection. The customer service people who were supposed to re-book me, actually tried to blame me for missing the connection! Overall, not a great experience -- very inefficient process with no one at the airline taking responsibility. Won't fly again if I have the choice.
crew members were nice.
They switched someone into my seat and didn't give me a new seat. It was very hot in the airplane making it very uncomfortable. They also forgot to take my tray before landing and I had to hold it in my lap.
They need to have agents stationed throughout the terminal to help customers make connections. I had 2 hours and I still barely made my flight. The airline representatives are extremely unhelpful and the customs process is an absolute mess in Madrid.
Got me where I needed to go, on time. Reasonably comfortable.
Wheelchair was not provided at London and Phoenix locations.
Crew was very friendly and helpful when needed. Excellent choice of movies/entertainment (for my personal taste). Overall a pleasant, smooth 7 hour flight.
Food was as decent as an airline meal can get. Seats were as comfortable as an economy class seat can get.
excellent, efficient, clean, professional
partnering with American Airlines is a crime and an offense.
The new flight procedures informational film at the beginning of the flight (BA/Comic Relief)
The flight was to Heathrow which was not prepared to accept us at all. We waited 45 minutes in passport control. I expect BA to make sure the port of destination is prepared to receive its passengers
The flight was cancelled, it was very difficult for me to do all rearrangements.
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