Quick friendly service from crew and captain.
First class seat was broken was reclined and super uncomfortable the whole flight the plane was super outdated and old.
The gate agents were gruff, but helpful. Stewards were super friendly.
Even though I had picked out two seats together, they had us separated. Very thankfully they put us back together after the fact - that was wonderful & appreciated. But entertainment system also didn’t work, and as always, seats are disgustingly uncomfortable. Also odd that they made us check bags with so many empty overhead bins.
Crew was friendly and helpful
Our flight was delayed by almost 2 hours and caused me to miss my connecting flight. Next available flight was a 6 hour layover that I was not expecting.
adjustable head rest is great - being given a pillow is great - the plane was not too cold to sleep either (as they often are)
Very uncomfortable and cold. Wasn’t space didn’t serve anything no WiFi or tv like other flight
Fast & efficient
I am only 5'4" but the seat in front of me was broken. I had NO leg room. If you are going to squeeze your passengers in like sardines, the very least that you could do is make sure what little room you have left us isn't compromised by faulty equipment.
Nickle and diming....baggage fee, meal.
Flight was fine. Food OK but to be expected. Entertainment good as per usual on United.
My least favorite thing about flying to Dulles is getting on those ridiculous people movers to go to customs and immigration s. Creates a larger cluster of people at immigration and something else I have to wait on. Also - why is GRU already using buses for boarding 787s? The new terminal just opened three years ago-- missed opportunity.
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