|August||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 14% increase in price.|
Average price of a round-trip
|$247||(avg. price over the last 2 weeks)|
Good deal for a round-trip
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Scores according to KAYAK customer reviews
Cons: "Original flight changed- had me arriving after second flight took off. Delta didn’t fix it. Spent 5 hours changing it. Rebooked flight was delayed- they rebooked to the next day at the last minute then, got me out same night but 3 Hours from my original airport."
Pros: "How friendly the staff was to my esa & myself."
Cons: "It wasn’t made clear when special services could board."
Cons: "There should not be a pay wall around the internet in today's day and age"
Cons: "Front right lav door hard to latch, headphones worked on one side only, gap in middle of lie-flat bed."
Pros: "Comfortable Seats. Good cabin service."
Cons: "A no problem flight"
Pros: "Quick flight"
Cons: "Organization of entry gates. Sat in the plane for about 30 min after landing."
Pros: "On time"
Pros: "After a late, crowded boarding process, somehow the flight crew got us off the ground on time!"
Cons: "Having more than 2 harried airline agents at the gate to handle the sold out flight filled with families with babies!"
Pros: "Met expectations; except for treatment of an oversized passanger, which turned out good in the end."
Pros: "Seat was comfortable but not much room"
Cons: "Couldn’t understand a word the flight attendants said on the intercom system"
Pros: "This is a super aircraft with many amenities. The flight was smooth for the most part. Loved the movie and the classical music. The crew seemed to work well with each other and was very friendly."
Cons: "It would be nice to have an enforced carry on rule as people bring multiple large bags on and tie up the storage space."
Pros: "Myself and my wife were rebooked and arrived home the same day. Albeit 7 hours late."
Cons: "Flight left gate on time, yet departed 1 hr late because deicing took almost 1 hour. There was only one truck working."
Pros: "Delta never ceases to amaze me. The flight was perfect!"
Cons: "There’s nothing I can think of."
Pros: "Smooth flight"
Pros: "Friendly crew"
Cons: "Not enough leg room in seat"
Pros: "In rescheduling us they only charged us $54 per person"
Cons: "Reminder came 20 min beforehand and because I didn’t pre check in we missed the flight even though the plane had not even arrived.... terrible experience in Paris and impacted our life in a large way.... not a good experience using kayak"
Pros: "Great view of the mountains, EVERYTHING was one time and EARLY!! Staff was great and we had a smooth ride. wish all flights were this good. Even touchdown was amazing, like landing on glass. Compliments to the captain."
Cons: "The new "class of service" rules are really awful. "Pay for privilege" is terrible customer service."
Pros: "At least the flight wasn't cancelled?"
Cons: "Five minutes before the scheduled boarding time, it was announced the flight was delayed by 1 hour 25 minutes. I am almost certain this was not weather-related, according to flight trackers. I understand that weather delays are essentially out of airlines' hands. However, if the delay is caused for other reasons like "mechanical issues", or any other errors or miscommunications within the airline itself, then they should be held liable. My time is worth money, so any delays not weather-related should result in a reasonable refund based on the duration of the delay. An apology doesn't placate customers' frustration and inconvenience due to delays."
Pros: "Flight attendants were excellent!"
Pros: "good price but older plans"
Cons: "please do not use plastic forks and spoons"
Pros: "As poltronas estavam OK."
Cons: "No voo MEX-GRU o Sistema de Entretenimento nao funcionou por quase 3hs. A refeicao foi muito fraca, tamto no jantar quanto no café da manhã. Onde ja se viu comer feijão preto com onelete no cafe da manhã??? Deveriam pensar no tipo de passageiro q estao atendendo."
Pros: "Generally everything went smoothly on this leg of my trip."
Pros: "Gate agent was fantastic! Her positive demeanor made for the delays and cancellations to not seem as much of an issue. She was extremely pleasant when explaining what was happening to flights, connections, etc. She was helpful when checking boarding passes to ensure that travellers were ok for their flight."
Cons: "Again, last minute notification of delayed or cancelled flights made things somewhat worrisome. The late notification led to me missing my nest connection in Minneapolis, and having to sleep in the airport until the following morning in order to transfer my ticket to another flight leaving in the morning/afternoon/evening...very nerve-wracking to say the least."
Pros: "Easy to board."
Cons: "Delayed due to weather."
Pros: "The flights were smooth, it was an easy process"
Pros: "Courteous crew and smooth flight"
Pros: "Crew was great, helped us board fast after a delayed arrival and to avoid needing a crew change (FAA Regs)."
Cons: "Plane was a D-90? The plane was very loud with vibration noise at very high decibels during the whole flight. Because of the extended flight (3 1/2 hours in the air) due to a storm system, they should have offered more food to travelers."
Pros: "Plenty of room, on time"
Pros: "Same as above"
Cons: "Same as above"
Pros: "the upgraded seats with the new headrests were great. the pilots & crew did a great job despite the more-than-average turbulence."
Cons: "lack of any entertainment options whatsoever (not necessary but always a nice-to-have). More importantly, the fact that I checked-in with seat 14 and ended-up, seemingly randomly, in seat 28 (the back of the plane) when I had SPECIFICALLY selected a seat in the FRONT section of the plane. That was particularly annoying, especially since the optics of the situation were such that I used miles to purchase the flight and got "screwed-over" with respect to my seat selection as if my ticket held less weight than other passengers..."
Cons: "Guests with no overhead luggage should be able to exit first."
Pros: "The captain kept us very informed about what was going on"
Cons: "Only one engine was working"
Pros: "Same as previous"
Cons: "Same as previous"
Pros: "The crew was great and nice. Very professional and clearly made safety number one."
Cons: "We had an issue with the rudder that led to an aborted take off. Then when we finally got to RDU the ground crew was not available to marshal the plane in."
Pros: "Columbus airport is very nice. Security was quick. Boarding the plane was smooth and no problems. Staff was very nice too!"
Pros: "Nothing in particular was that great. Just very low average"
Cons: "Old smelly plane. Bad entertainment options."
Pros: "On a one hour trip no much to say, understandably no food or bererage service. Got me from here to there quickly. thanks You!"
Cons: "What I didn't like was two idiots behind me that talked loudly for the whole flight and it being a late flight it would have been good to catch a nap. Nothing to do with the flight but really they talked for the whole time they were sitting across the aisle from each other."
Pros: "Efficient and on time."
Cons: "I booked tickets well in advance but wasnt allowed to select seats at time of booking nor at 24 hour check in. This adds undue stress having to wait for an assignement at the gate."
Pros: "30 min. early!"
Cons: "Only pretzels"
Pros: "Excellent service and on-time"
Cons: "Baggage charge"
Pros: "Quick, clean"
Cons: "I was in the back seat"
Pros: "Very friendly flight crew."
Cons: "LaGuardia is always delayed...this time was only about 15 minutes."
Pros: "service. Thank you."
Cons: "comfort seats were uncomfortable"
Pros: "Delta Club"
Cons: "I got very cold during the flight, the ac was so cold that I had to stay in my winter jacket and a hood."
Cons: "I have a 10 month old infant and I sat next to the motor. I didn't have a chance to move my seat so the poor people next to me had to deal with a screaming infant the whole time. I wish I would have at least had the chance to upgrade but it never gave me and option to pick a seat. I was very unhappy about that."
Cons: "Flight left on time."
Cons: "Beverages fir 1st class"
Cons: "30 min to de-ice an E170? Why?"
Pros: "Seats felt thin"
Cons: "There crew was not welcoming nor understanding of the passengers' frustrations caused by the delays. There was no air-conditioning on the flight, no air circulation to speak of. No food was served due to turbulence or so we were told."
Cons: "Get the plane to terminal bridge and not buss the passengers to and from to plane."
Pros: "The service representative at check in was very helpful and went above and beyond to assist my husband and I. American Airlines was outstanding on all fronts."
Cons: "However my overall experience with kayak and csfare was poor as they made a mistake on the name on my ticket that was not found until the day of my international flight and once I got a hold of customer service after calling 4 different numbers... most did not have 24 hr service... they stated they were unable to assist me and had no other options or solutions. American Airlines tried to help and eventually were able to accommodate me through purchasing a new ticket and ensured my husband and I were still sitting together. Kayak and csfare basically told me sorry for your luck. I will not use this company again."
Pros: "The gate agent in Columbus was in a wonderful mood."
Cons: "Flight delay at every single step of the way Crew was great though"
Pros: "Speedy, professional, clean, overall wonderful trip! Hoping for same upon return!"
Pros: "We where late boarding, jet didn’t have fuel, we had delay after delay. This flight is never on time. every time I have taken this flight I am delayed. Also getting into charolette, we always spend at least 20 min on the tarmac"
Cons: "I'm a tall person and there wasn't an option to get a seat with any extra leg room. Additionally, the gate staff were not helpful or informative about the flight and rushed when it was time to board."
Pros: "The seats were quite comfortable."
Cons: "My bags didn’t make any legs of the trip. AA should allow downloading the app on the airplane."
Pros: "Unlike previous AA flights, the process was smooth everywhere it mattered. Attendants and crew were friendly, service was prompt, flight was smooth."
Cons: "Attendant was unable to upgrade me to first class due to a system error they couldn't fix. Boarding was unnecessarily delayed because the attendant on staff was not the scheduled attendant and they were scrambling to catch up."
Pros: "Excellent service gate to gate."
Pros: "Nice crew"
Cons: "Delayed and didn't try to speed up the delay"
Pros: "Nice legroom! Easy boarding, everything good and on time. Short flight so didn’t use entertainment."
Cons: "Flight from Columbus was delayed due to crew member family emergency. AA said I would miss my connection in Charlotte. The only alternate connection was too late to complete the trip. I nearly canceled the trip. I reboarded and made my connection with 10 minutes to spare. Also, my destination (Greenville) was only 90 miles from Charlotte, the connecting airport (unbeknownst to me). AA should have offered the option of driving to my destination."
Cons: "Delayed by 90 minutes."
Cons: "we arrived and it took 15 min for a gate agent to bring the jetbridge out to the plane....sad!"
Pros: "Fast and friendly"
Cons: "Never knew flying domestically with a company named American would be so impossible. A true joke. Never had such difficulties traveling about. Super unsatisfiee and will not be traveling with them again. I urge everyone considering to purchase other airlines as well."
Cons: "The delay in Columbus caused me to miss my connection and have to fly into LAX instead of LGB."
Cons: "Could have been given more snacks for 3 hr flight"
Cons: "Not enough leg room for tall people unless you pay extra."
Cons: "It was delayed."
Pros: "Was a little slow in starting leaving too little time to drink my coffee and I was one of the first to be served."
Cons: "Have to pay for wifi use."
Cons: "My flight was delayed 4 times from Columbus to Chicago due to an ATC issue in Chicago. On the 4th delay announcement I had to rebook my international flight for the following day because my connection was leaving Chicago while I was still in Columbus. I had to rebook and get a hotel for the night on my own expense since American Airlines won't pay if it is weather related even though the weather was not the issue, rather air traffic control. The plane we got the next day was a smaller uncomfortable plane with zero entertainment and a crew that projected they would rather be anywhere else. I don't blame them, my experiences with American Airlines had been progressively getting worse."
Cons: "Flight left late, once in Charlotte sat on taomac 20 min, waited 20 min for our forced to check carry on and missed our connecting flight. They gave away our seats and were not helpful. Eventually wander to a customer service desk. Anitbef ling wait. Finally got a flight out."
Pros: "It was okay"
Cons: "We loaded late and than sat in the plane awhile before we left. No explanation was given. Once we arrived in Charlie we sat on the tarmac for 20 min. No explanation. Than we waited 20 min fir our carry on luggage to arrive. We were told we had to check it. By the time we arrived at our gate they had given outlet seats away. They were not very polity ir helpful."
Cons: "I was advised by customer service agent over the phone that it would only cost me $100 for an extra bag on my flight and that it would remain the same whether i paid it online or at the airport. However, at the airport i was told that the extra bag is $200. My office agreed to paying for the extra bag only for $100. Now I am out of pocket with $100. So disappointing."
Cons: "3.5 hours late out of Columbus, minimal if any communication by gate agents, 45 minutes wait for gate in PHL, 15 minutes at gate to get jet bridge to plane."
Cons: "ATC delay on take off and then a 10 min wait for a gate a DCA. Just disappointing in adding delays."
Cons: "There was no food or entertainment and the seats were old and uncomfortable and it was ridiculously cold"
Cons: "Gate agents need to talk slower then we're clearly… It's ridiculous how some of them talk, they need a communications course it's not that hard 10% slower equals 100% more effective."
Pros: "Flight crew was awesome! Very accommodating"
Cons: "All was good, flight attendants were exceptional"
Cons: "After waiting for the plane to receive some kind of maintenance for hours on end and missing our connecting flight, they finally sent us to another city to catch a different plane to our final destination."
Pros: "Everything was excellent about the flight. I had no issues"
Pros: "Crew on flight to Charleston was nice"
Cons: "I was supposed to make the trip from BNA to CHS at 2:30, we were delayed over 1.5 hours, making me miss this flight by 5 mins. Then I was put on 10pm flight which was cancelled! They couldn't get me to HHH until 6pm the following day. I would have missed my entire conference. The closest they could get me was a 10pm flight to charleston, then I had to rent (AND PAY FOR) a car and drive 2 hours to HHH in the middle of the night. The customer service people were less than helpful. They aren't allowed to help you make car reservation. My flight on the way back from HHH to BNA was a similar story. Thankfully my connecting flight was delayed an hour or there was no way I would have made it."
Pros: "The crew, as always"
Cons: "Being sectioned off from 1st class"
Pros: "The single flight attendant was very friendly and down to earth, and was keen to share her experience with us."
Cons: "De Havilland Dash-8's can be a bit noisy, and they seem to be the only planes they fly into Hilton Head. However, that isn't to say you're unable to get sleep on them, because my partner and I both slept the entire flight- the vibrations are only slightly disconcerting. Departure was about 15 minutes late out of Charlotte."
Pros: "Boarded on time. You should let only executive Platinum board after 1st class. The value is diluted when ALL advantage members board at the same time."
Cons: "Boarding. See above."
Pros: "As usual the plane was clean and everybody involved with American was very friendly."
Cons: "There wasn't anything that I did not like I wish they gave you peanuts instead of pretzels or chips"
Cons: "The flight never happened. Our outgoing flight from HHI to Charlotte was delayed until it was eventually canceled with no reason given and we were rerouted through Savannah, an hour away with no notification and so the return flight had to be changed too because our car was in Savannah"
Cons: "2 hour Delay"
Pros: "Easy boarding. Left on time. Arrived a little early. Flight attendants were friendly ."
Cons: "Nothing really. Short flight. Wasn't expecting food or entertainment."
Cons: "Uncomfortable seats, no entertainment available"
Pros: "Generally efficient, clean"
Cons: "Crew seemed hurried - when asking if people wanted coffee walked by so quickly I did not have a chance to reply"
Pros: "The Lufthansa crew was very friendly on all legs and provided excellent service. The good was actually good."
Cons: "The seat could have been more comfortable for a long trip but still better than your typical American airlines."
Pros: "The crew was awesome!"
Cons: "The flight from Columbus to Chicago was originally suppose to leave at 6pm we had a 3 hour delay and did not leave until 9pm. This delay caused anxiety because there was a connecting flight ahead and we were afraid we would miss it."
Pros: "Less than an hour in the air- commuter shuttle"
Pros: "From Washington to Albania everything was great."
Cons: "The boarding at the first flight from Columbus to Washington was the worst flight I ever had, peoples who worked there were really rude and disrespectful not to only me but to a few passengers especially a lady who worked at the ticket both."
Pros: "Got there on time."
Cons: "Private screening does not work well. Very little kneeroom. No room in seat back pockets to put anything."
Cons: "Delays no good..."
Cons: "It was terrible. It was ridiculously hot and the plane smelled like pee. It was the worst flight experience my fiancé and I have ever taken. Shameful condition and experience."
Pros: "Friendly crew"
Pros: "Economy plus seat was nice to have an outlet plug in."
Cons: "Surprised at just water and juice as beverage options."
Cons: "I payed for my flight about a month prior and for some reason still did not have a guaranteed seat on the flight and almost got left behind"
Cons: "They turned the flight around, getting us home hours later than what was supposed to be"
Cons: "Both domestic flights got cancelled. I lost the first day of my vacation and had to miss an extra day of work on the way home."
Pros: "It was ok."
Cons: "They lost my husbands luggage from Morgantown to Charleston and we sat for about 10 minutes with no gate in Charleston when we landed!"
Pros: "We ended up with the exit row seats - awesome, especially for my 6'6" husband."
Cons: "We each had one bag- a backpack for him and an incredibly small roll bag for me. We were told we absolutely had to check the roll bag as space was limited. There were 3 off duty flight attendants sitting next to me and each had 2 large bags. Multiple other people had multiple oversized bags they were allowed to carry on. This infuriates me. I brought one bag, and a smaller than regulation one at that and I had to check it because other people were allowed to bring multiple bags. If you know a flight will be a tight squeeZe, limit people to one bag each."
Pros: "Crew and they kept you well feed"
Cons: "I just could not get comfortable"
Pros: "Loved that it was an empty flight"
Pros: "Boarded on time. Arrived on time. Fast boarding"
Cons: "A little turbulent"
Cons: "Rude attendants."
Cons: "Plane too small to support carry-on suitcases, so everyone had to check them gate side and then wait for them right outside plane. All the hassle of carry-on (carry belongings through airport) without the perk (having belongings available during flight)."
Cons: "During my round trip my flight was delayed 4 times and canceled twice. On the first cancellation I had to get a hotel room because the next flight wasn't for 24 hours. Then, that flight was canceled but the booked me on another airlines. At first they were going to make me wait another 24 hours until I had told her that I had already did that once. The desk clerks were rude on every encounter."
Cons: "Delayed and delayed and at last cancled the flt. It's Uniteds tradition to cancled the late evening flt. Stupid airlines."
Pros: "attendant was very helpful and friendly"
Cons: "flight was late and missed my connection, causing me to wait several houes to nake the connection to SLC"
Pros: "Good price and good flight."
Cons: "Overlay at the airports were tiring. While going into USA, in chicago I had to stay overnight for the next flight. While coming back, in Japan, I had to stay overnight for the next flight."
Cons: "The seats are ridiculously small and cramped and hard. Didnt realize i was booking a "puddle-jumper" to go cross-country. Also-i wish you'd bring the screens back. Neck was so kinked from being on my own so long."
Cons: "I didn't like the boarding procedures by groups. I also was forced to check my carry-on, even though after boarding there was plenty of room in overhead storage. Because I was in group 5, they assumed it would be full. They didn't check or allow me to check."
Pros: "Crew was very polite."
Cons: "Squashed in like sardines in a can, but that's expected when flying economy. NO DISLIKES."
Pros: "I liked that it got me to my destination"
Cons: "No entertainment, really uncomfortable, arm rest don't go up, planes are not cleaned from previous passengers, flight attendants hardly smile and don't interact as much as other airlines, delayed flights every time I fly with United."
Cons: "Additional fees for extra space were 1/3 the cost of my flight"
Pros: "Nothing everything was horrible absolute terrible customer service"
Cons: "Didn't offer vouchers or accomodations Classified delay as weather when we were told in Ohio it was a mechicanical I was extremely distraught began crying horribly became extremely dehydrated & went into urgent care once returning to PHX"
Pros: "That it was short"
Cons: "Boarding a small plane on a cold rainy day by waking along the tarmac out to the plane. umbrellas are wet and wind insures passengers are wet before getting on board. A experience I hope to not relive. Oh drop the Asian "Style" snack and bring back peanuts"
Pros: "Quick flight"
Cons: "No videos to watch; had to supply own due to short flight."
Pros: "Everything was fantastic"
Pros: "I enjoyed the great service, entertainment and the quickness of the flight."
Cons: "Had an extended overlay because of an overlap booking with our pilot. He was on another plane that wasn't due to come in until two hours later."
Pros: "Fast puddle jumper from CMH to IAD."
Cons: "United has replaced all gate agents with contractors. It is abundantly clear. No stakes in customer service, these folks are just slightly above automated robots following scripts verbatim with poor skills speaking English."
Pros: "The crew was very kind."
Cons: "The temperature control was ridiculous!!! One minute it was 40 degrees and the next it was 90. People were putting on coats and hats, taking them off and putting them back on the entire flight. It was horrible and there was NOTHING relaxing about this flight bc of it. The crew announced the inflight entertainment and gave directions on how to use it. Thirty minutes later, they informed us it wasn't working. So nothing to distract us from the horrible temps!!! Pull this aircraft out of service and fix the temperature!!!"
Pros: "As pleasant as possible."
Cons: "Nothing negative to note."
Pros: "Got home early no delays good seats"
Cons: "All my tickets states see attendant for seat so I was worried I didn't have a seat"
Pros: "Everything went smooth and on time"
Cons: "The seats were even smaller than the last flight. The space was very crammed and was too tight and made the flight uncomfortable."
Pros: "Window seat. On time. Courtesy of staff."
Cons: "Cramped. Tight fit for such along flight. Squoze in."
Pros: "That kayak sent me an update on which baggage claim rwmeinal to go to. Had it not been for that I wouldn't been walking up and down Dulles to figure out where my bags were. Thank you kayak"
Cons: "We are two active duty members flying to take our son to our parents for us to get ready to go on deployment. When we arrived there the line was almost an hour and a half just to check bags we almost missed our flight. When we got to the counter ans told him we were both military flying on orders and asked to be tsa checked he had no clue what we were talking about so this kind woman helped him do his job, needless to say he was a manager. Once we got out tickets the seat assignment said see agent so we did. He hands us our tickets and we are a plane length apart. Let me mind you we both just left our child for a 8 month deployment overseas. We asked the guy if it was possible to get seats together wouldnt even acknowledge we were speaking to him. So we tried again he held his hand in my face and told me he serviced me and to please step back. Ive been bawling 2 hours straight from having to leave our son. So we stepped back. Then in the line this couple comes up and they were looking for seats together, i kid you not he gave them seats together! I will NEVER EVER fly united every again. Thank goodness for this kind gentle to switch me seats on the plane because i was crying i had to leave my fiance after i just had to say goodbye to our son for 8 months!! I was so shocked!!! I will tell every single person i know to never use united! You guys should be ashamed of our company! I will inform every active duty member i come across!"
Pros: "Great service on first and third flights, customer service did an excellent job getting me on a new flight itinerary at the last minute when my original was delayed. Overall I only arrived about 3 hours later than I was supposed to."
Cons: "Being delayed in the first place--bummer, but not huge deal. 2nd flight seemed badly organized and not dealt with very well. Multiple people were booked in the same seats, etc. Not impressed."
Cons: "On my flight from Columbus to Houston on Dec 24 flight UA4938. I had a very unpleasant episode with one female attendant which yelled at me and talked in an un appropriate tone when I needed to use the toilet. There are manners and ways to say things and anyone would listened to them. As a customer I deserve respect, as they deserve respect from me. I am a frequent traveler and been flying basically all my life. And never encountered a flight attendant with such a bad attitude. I travel abroad the US several times a year. After this incident I am not sure if I want to fly with United again, if they make poor choices when they select their crew ."
Pros: "The crew was very friendly & helpfull, this was my first time flying so I was greatly appreciative of the friendly staff."
Cons: "The prices on food & snacks are very high espically for someone who does not have a lot of money. DELAYED FLIGHT!"
Cons: "Rebooking our flight to over book flight. Ended up waiting hours to figure things out."
Pros: "The app is helpful when notifying you of cancelations or delays"
Cons: "United canceled my flight due to weather conditions. The rep on the phone suggested no alternate airports and was not helpful with making my way to my arrival destination. They said all flights were booked going out of NY/PA for at least the next 3 days. I will definitely be looking at other airlines and now have to book a second flight as I will be missing 2 days of work already."
Cons: "United check in desk in Columbus was incredibly unhelpful and unfriendly. There was an enormous line that seemed to grow because the three people working the check-in blatantly informed those customers who asked for help. The was no concern for helping people reach their gates. I had to flag down a woman and actual shout down the counter that I needed help or I would miss my flight. The woman at the gate check also ignored a question I had at being at the correct gate. Once on board we were delayed for an hour because the plan was overweight. They asked for volunteers to get off the plane but never told us when the next flight to Dulles would be, or how we may be compensated if we got off the plane. I missed my connecting flight in Dulles and lost my luggage."
Pros: "We had a weather delay— so we sat in the plane for 3 hours before we left. Should have had the option go leave."
Pros: "The flight itself was fine."
Cons: "The unexpected delay, overbooking and paperwork mishaps. The flight was supposed to leave at 8 am. Got an email at 5 am saying the flight was delayed two hours for no given reason. Then before we were booking they announced the flight was overbooked by 4 people. That added another time 10 minutes. Then when we’re on the plane it took another 20 minutes for paperwork that wasn’t done correctly. So with no weather issues my scheduled flight at 8 am didn’t take off until 10:55 am."
Pros: "Landed early"
Cons: "very uncomfortable cramped seating"
Pros: "Everything was on time and pretty easy"
Cons: "I paid about $200 on extras (1 carry on, 1 Checked bag and a sit plus snack money...) thinking is the lowest fair.. WRONG! always add $200 extra :( Oh! an you can't recline the sit so is pretty uncomfortable for a long trip..."
Pros: "Despite being a "bargain" fare airlines, it was a remarkably smooth, comfortable, trouble-free flight."
Cons: "After you add in "extras" such as luggage ($31-35) and a reserved seat ($17-20), the fare is still reasonable but not as low as you may have initially been lead to believe."
Pros: "The crew was nice no complaints with them ."
Cons: "I didn't enjoy the 5 hour delay !"
Pros: "No food or water"
Cons: "Ran late"
Cons: "90-minutes sitting on runway waiting to take off"
Cons: "I disliked the fact that the plane took off after the designated takeoff time. When I brought up the fact that I would definitely miss my connecting flight in Florida I was assured that if that was the case I would be provided with accommodation if I had to stay overnight."
Cons: "The seats could be more comfortable. My seat really had no cushion at all."
Pros: "I HAD TWO SEATS NEXT TO ME THAT WERE NOT TAKEN!"
Cons: "BEING DELAYED THOUGH NOT AS BAD AS LAST TIME."
Pros: "The other airline which actually managed to successfully get me home."
Cons: "Spirit bumped me from my flight despite the fact that I showed up over an hour before the departure. They were not only unhelpful and unapologetic, but actually quite hostile as they informed me that they would be offering no compensation or voucher, and would not place me on another flight for 2 days (although they were still advertising flights for the next day on their website)."
Pros: "The cabin crew was very friendly and polite. The flight took off on time, and landed early. Kudos!!"
Cons: "The seats are too narrow."
Pros: "Cheap airfare"
Cons: "Customer service is AWFUL !! No one speaks english and flights are constantly delayed or canceled all together."
Pros: "Airplane was brand new but no amenities. Spirit claims this is to keep prices down. However, the one way ticket I bought was about the same prices as many other airlines. In fact, Spirit costs more in the end because they charge you for EVERYTHING. (Picking a seat, checkin and carry on luggage) I had a small back pack I carried on and they made me put my purse inside my backpack. If it didn't fit inside the backpack they were going to charge me $50 extra."
Cons: "Lots of fees. Plane took off later than scheduled and people were forced to change their seats during a ten minute layover. Employees at check-in and the gate were defensive and unfriendly. However, I can't blame them, after all they do work at the worst airline ever. The stewards were nice but kept trying to push people to open a Spirit credit card. Multiple people on the plane said they will never fly with Spirit again."
Pros: "Minimal Delays."
Cons: "The seats had no leg room. Outrageous baggage fees and unprofessional staff working at the baggage check."
Cons: "you have to pay to CARRY ON A BAG ! 55$. if my flight was cheap i would understand but it wasnt. you have to pay FOR WATER .... WATER ! they are so unorganized and didnt have seat assignments - so there was a major hold up at the fate while people got seat assignments. once we got to myrtle beach they had to go through the passangers 1 by 1 to give them new seats for the next flight to boston. never again."
Pros: "You should have a n/a category. They really don't offer food or entertainment."
Cons: "Terrible customer service."
Cons: "The flight was cancelled"
Pros: "Good for people that are going on a 1-2 day trip."
Cons: "The price of the flight is cheap but the quality is also cheap. The seating is very close to eachother and really doesn't matter what size you are, you will be brushing arms with the passenger next to you. That's how really tight it is. And they claim that you are paying less but in reality you have to pay for any type of baggage that is not a purse or bookbag. Which they should mention loud and clear when purchasing online because at the airport, many people didn't know what was acceptable and they were at the terminal having to pay an extra 100 dollars for one little suitcase."
Pros: "The security was efficient and quick and the boarding was as well"
Cons: "No free food or drink at all, no tv"
Pros: "Delayed 20 min, which is on time in the trav world. Everyone was super friendly and professional."
Cons: "Spirit charges you for everything!"
Cons: "Hidden fees everywhere!! Nickel and dime you to death! After paying for the all the hidden fees the flight was not cheaper than any well known airline. It's a scam! Uncomfortable cheap planes! Will never make the mistake of flying this airline again"
Pros: "Attendants were nice, good communication from Pilots."
Cons: "Seats are cramped for leg room. Plane looked new and was clean. If you are over 5'11 you will need to upgrade to bigger seat."
Pros: "Not one thing. Rude crew, damaged luggage and horribly expensive with having to pay for everything except the air on the plane."
Cons: "The crew was extremely rude. My daughters luggage was severely damaged including the flat iron inside getting broken. The seats are incredibly uncomfortable and you have to pay for everything under the sun. My flight ended up being much more expensive than other carriers but Spirit was the only one that had an available route to meet our cruise ship due to the snow storm."
Pros: "Major delay in flight missed meetings"
Cons: "customer service is. or hung sbort of horrible. calling spirit on the phone and you get someone who does not understand the English language. spirit constantly has late or cancelled flights."
Cons: "Cost of baggage"
Cons: "I got to the airport with 45 mins to boarding time and the kiosk rejected to print my boarding pass. I had no bags to check in and not even a carrying on bag. I was flying to Boston with just a purse. I immediately went to the agent and the manager was standing next to her so she asked me to wait a min. Once she looked up my flight she and the manager said I couldn't get on because I was 43 mins late and they are allowed to cancel your flight if you are later than 45 mins from the boarding time. I was TWO minutes later and the security line was not long so I know I would have made my flight but they refused to give me a boarding pass. It was the worst service I EVER received and I bet they just wanted to give up my seat so they could resell it. I will NEVER fly spirit again."
Pros: "One employee said have a good New Year."
Cons: "There was absolutely no service on either of my flights. The seating and tray tables were extremely small and of poor quality. The stewardess never even asked if anyone needed anything except to offer things for purchase. The gate attendees were extremely rude to those around me and the prices for ANYTHING are outrageous. I understand the idea of 'low ticket prices' and 'less accommodations' but your company put us on an unbelievably small airplane treated us like herded animals. You are a business and are supposed to treat your clients like such. Completely unsatisfactory."
Cons: "I bought these tickets through Kayak, which then directed me to priceline. I had no idea during booking that this airline charges an exorbitant fee for every single courtesy. To carry on a bag is minimum $55 and maximum $100. To check a bag is $50. Please tell me, who flies internationally from Guatemala to Boston WITH NO BAGS?! Additionally, soft drinks, which should be complementary are priced at $3. Their motto is don't pay hidden fees for things you don't use, but tell me, who doesn't want a drink on a 2.5 hour flight? The seats were the skinniest, thinnest, most uncomfortable seats I have ever had the displeasure in sitting in and there were advertisements on the overhead compartments, as if I were riding on the NYC subway. Although when I purchased the seats I selected to have my husband and myself sit next to each other, during check in, they tried to charge an additional $10 to rearrange our incorrectly-ticketed seats, so we could sit together as I had originally hoped. We then had the worst layover experience I've had to date, and I've traveled extensively domestically and to 14 countries, some multiple times. We had a 40-minute layover in Myrtle Beach, where 130 people remained on the plane to continue on to Boston. However, nearly all those passengers had different tickets for the second flight and although we did not deplane, we were expected to move ourselves and our baggage to our secondarily assigned seats. For some reason, for our flight to Boston, my husband and I were separated. I would never have voluntarily chosen to be separated from my husband, and I have no idea how we had seats next to each other for our two previous flights, but then were asked to separate for our third 2-hour flight. How is it possible with modern-day computer technology that we could not just remain in our same seats, when we were remaining on the same plane? This was the worst travel experience I have ever had the displeasure of enduring and I will NEVER give my money to this airline again. This airline is a complete scam with all of its hidden costs, lack of customer service and completely inhumane treatment of its passengers. I strongly warn everyone to stay far away from Spirit Airlines."
Pros: "Nothing worst experience ever !!"
Cons: "It takes 40 minutes to get a hold of the customer representative and that is if you trick the system and make them believe you were trying to buy a ticket instead of complaining about their services . The phone number is hidden so well I called five different numbers to finally get a hold of the right person . They try their hardest to not accommodate nobody they try their hardest to hide their customer services . When I finally got a hold of the customer service . The Gentlemen even egg knowledge that there's a lot of people that complain about the same thing and he is heard it many times when I was suggesting that they make the website a little bit more accommodating to get a hold of the customer representative . Will never fly with them again . They're cheap because they are for you nothing and will not accommodate anything to take care of you whenever they make you miss your flight because the connecting flight was delayed over an hour . Had to pay $200 for a hotel plus an additional $250 for a connecting flight the next day Not happy"
Pros: "the price and the speed. the rumor was if you buy spirit air they will overbook you and kick you to the curb, - buy a seat. even the 15 or 20 dollar upgrade. can't help if your flight is cancelled but you get the idea. also they got us there fast... early arrivals on both flights"
Cons: "If you want amenities they will cost you as much as another airline and you will ride more comfortably, flight attendants need a little cheering up - very morose and brooding. the chart has a list of beers - I wanted a beer - but when I ordered a beer - all they had was bud an bud light - meh! so i said i would just drink water and he walked away. Yay great customer service! - glad the flight arrived early so I could buy a water when I landed!"
Cons: "My disappointment with Spirit started the moment they charged me $50 for my checked bag and $55 for my carry on. That's a whole lot of money in my opinion just for you to handle my bags!!!!! Not to mention the big airlines don't charge for a carry on and they only charge $25 for a checked bag. It's such a scam that they offer low flight prices only to jack up the price on luggage!!! Roundtrip, we spent $210 on luggage in addition to our ticket price!!!! I could have flown with one the big airlines and saved money after all that! Then...my return flight home was cancelled by Spirit due to weather, which I can totally appreciate happens. The issue was that the next available flight wasn't until 3 days LATER!!! Yes, you read that correctly. They offered no hotel accommodations, no sympathy, no other options and were completely unaccomodating outside of refunding me the price of a one-way ticket. Don't fly spirit unless you like being frustrated!! I will never ever fly them again."
Pros: "The airport didn't have us go out of the building and re go thru customs. ( as we have had to do) Same general area for catching the other leg of flight. Just a small delay to check a switch problem. Smooth flight."
Cons: "Charging for drinks. The directions given on the planes are done to fast and to rehearsed. No one seemed to catch the directions. Very loud and very fast spoken. No sure which segment had the worst issue with this. The loudness was way too much for ones ears."
Pros: "Friendly service and atmosphere Clean plane"
Cons: "The extra fees for carry on and having to pay extra to pick your seat. Ends up being the same price as any other airline. Wasn't impressed and most likely will continue with my other airline."
Pros: "Easy..quick flught"
Cons: "No complaints"
Pros: "Only direct flight to Myrtle Beach from NYC area"
Cons: "About as bare bones a travel experience that you can have"
Cons: "Seats need to at least be able to recline. I usually spend the money to assure an exit row, but enough is enough. Give us taller people some room. Geez."
Pros: "I liked the fact the return flight was quick and the baggage was too. The seats were comfortable."
Cons: "The crew was unfriendly and very arrogant, the departing flight was delayed. The plane was too cold."
Cons: "It was canceled 45 minutes before it took off. Ended up having to drive 12 hours."
Cons: "They charge for your seat and a carry on- after you already purchased the flight."
Cons: "Fight cancelled without notice and they were completely rude about it. They didn't care that passengers were stuck at airport without transportation and hotel"
Cons: "I was not told that I had to pay for my bags 100.00 more"
Cons: "We had a family emergency occur on October 22. I tried both online and on the phone to contact someone about changing my flight. I realize it was a non-transferable purchase. However, my father's cancer (the reason for my initial ticket purchase) took a drastic turn for the worse and I needed to get to him asap. Ultimately, he perished on October 24. Thankfully, another airline was able to get me to my destination in time. Since his passing, we tried several times again to speak with a human being at your airline with no luck. My first experience with your airline in 2014 was great and i told numerous people about it. Unfortunately, due to what has occurred recently, I recant my high praises and will no longer look for your direct flights to MYR. I will choose another airline to travel with my young special needs child, even if it must include a stopover. Extremely disappointed in a serious time of need and compassion."
Pros: "Quick trip and easy baggage retrieval"
Pros: "The politeness of the airport workers and the crew."
Cons: "Everything was fine."