Pros: "All of it"
Cons: "Nothing Best flight"
Pros: "Very attentive staff"
Cons: "I have no complaints"
Pros: "Crew was excellent, seats are never excellent"
Pros: "There was an available seat next to me"
Cons: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Pros: "The crew was amazing. Kat and the other stewards were very friendly."
Cons: "Maybe the option for free upgrade to first class if flight is not full??"
Cons: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"
Pros: "Flight was smooth"
Cons: "More leg room"
Cons: "K a y a k. Booked tickets on WestJet for us, but we were never told that check in and reservation was to be manage through delta so checkin was difficult and we ended up with poor seats because we were not given any advance notice"
Pros: "Crew was amazing."
Pros: "Great crew. Seat was not too bad."
Pros: "I liked the wide variety of movies and snacks available."
Cons: "The kid behind me wouldn't stop kicking my seat."
Pros: "Good snacks"
Pros: "New plane with great entertainment arrived 30 mins early"
Pros: "The crew was friendly and we arrived earlier than expected"
Cons: "Seats are too tight and too expensive to upgrade."
Pros: "The plane was an older model but staff allowed main cabin to use 1sr class bathroom."
Cons: "The choices of free snacks were limited. They should also give more than 1 package of peanut."
Pros: "It was very quick! Great service."
Cons: "We need more food options and a little bit more legroom."
Pros: "Crew was friendly, flight ran on time."
Cons: "Can you make the seats any smaller? Cabin space is tight and for people who suffer from claustrophobia it makes it difficult traveling. More cabin space with raising the fares would be great!"
Pros: "Extra leg room was great"
Cons: "Entertainment system was flickering"
Pros: "Not much"
Cons: "Seats very uncomfortable no room to move"
Pros: "Crew were helpful and pleasant"
Cons: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Cons: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Pros: "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
Cons: "No issues."
Pros: "On time, great service, a lot of legroom."
Pros: "Easy work trip and with the storms coming in I was able to get out early without fees"
Cons: "Snow storms. Not a fan."
Pros: "Left on time all went well in Atlanta"
Cons: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Pros: "direct flight from bdl to cun."
Cons: "reclining seats that doesnt give much room to person behind recliner"
Pros: "The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!"
Cons: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Pros: "Great pilot.."
Cons: "Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers"
Cons: "They said we would get there on time even though we took off late so that what we told our ride. Ended up about 30 minutes late. Did not like that."
Cons: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."
Pros: "Delta and Westjet staff are of great help to me."
Cons: "Not applicable"
Pros: "The staff is very friendly. Most pleasant airline I've flown with."
Pros: "On time as scheduled."
Pros: "Refurbished plane. Lighting was good"
Cons: "No TV screen"
Pros: "Crew was good. Flight was early."
Cons: "Poor booking experience."
Pros: "Absolutely nothing."
Cons: "These people are reprehensible. They refused to cancel and refund our tickets when the bride-to-be in a wedding we were supposed to go to was diagnosed with cancer and the wedding was cancelled. Every customer service person we dealt with was uncaring, incompetent, and completely useless."
Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Cons: "No space in the seats"
Pros: "Who could ask for more?"
Cons: "3 hours there before the departure."
Pros: "I would like the airline service to do more for our veterans. Especially the 100% disabled veterans"
Cons: "Seats not comfortable enough"
Pros: "Friendly staff. On time departure and arrival."
Cons: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"
Cons: "Flight cancelled at 8:30 p.m. the night before when we were going to bed at the airport. Ability to get rebooked a nightmare."
Cons: "No shoulder room"
Pros: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Cons: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"
Pros: "When you are delayed, there is not much to commend."
Cons: "Delayed. That pretty well says it all."
Pros: "the flight crew made our flight very comfortable and pleasant. One flight attendant ( didn't spot her name) had such a gentle sense of humour while serving us-it was nice. Flight attendants at times seem like strict teachers - so it was nice to smile and laugh - especially now with such fear of flying due to COVID-19"
Cons: "Boarding process could be a little smoother and less frantic"
Pros: "It is a no frills airline. Cabin crew were friendly."
Cons: "No entertainment, no food"
Pros: "Average comfort compatible with all airlines"
Cons: "WestJet is a good airline"
Pros: "Well organized. Helpful & courtesy."
Pros: "Quick smooth flight. We even landed early. No delays no problems. I even had seated in an empty row"
Pros: "Crew accommodated seat change. All courteous and friendly staff"
Pros: "I like that my original flight was rescheduled but I needed to arrive in Vancouver for my connection so I'm happy they moved me to an earlier flight. Very accommodating!-"
Cons: "Entrainment on flight"
Pros: "Every thing"
Pros: "Crew was great! Seat space was a bit tight"
Cons: "Little more space and leg room"
Pros: "Seat was uncomfortable because of the head rest that is attached to the seat. However the staff and crew were friendly and helpful."
Cons: "Better seats"
Pros: "The crew was polite, even with the numerous delays. Other than that, the multiple delays (3; 8:30 -> 11:30, 11:30 -> 13:05, 13:05 -> 15:30) rubbed me the wrong way and lessened my experience with West Jet. Kayak was very responsive and reliable on their end."
Cons: "West Jet; the delays which took around 6 hours from my weekend trip."
Pros: "Crew were very good. The economy seats were "ok". Food was good and the service was very good."
Cons: "Entertainment didn't have enough new movies to watch. The leg room could've been better."
Pros: "Friendly crew and good snack options"
Cons: "Bigger seats"
Pros: "For some reason, we found ourselves in the Premium section for our return flight from Palm Springs. So we got fed!! Which was nice. And we had a little more legroom, “spare seat” between us, etc."
Cons: "It was a short flight, only 2 1/2 hours, so you can’t really expect much. It’s the long flights where service really makes a difference."
Pros: "Swat was okay, crew was great"
Cons: "Wifi no work, loading was a bit of a joke"
Pros: "Super friendly, fun crew!"
Cons: "Seats are so small"
Cons: "Always a ‘full flight’ and they run out of spacein the overhead storage"
Pros: "Arrived earlier than expected despite a later departure."
Pros: "The flight left on time and the crew were pleasant and efficient. Best of all, we had ample legroom in our economy seats. Much appreciated!"
Cons: "While we were waiting to board, we heard an announcement by American Airlines, allowing currently serving military members and their families to board with the VIPs. I think that is wonderful idea!"
Pros: "Check in was quick and easy. Boarding and flight was right on time!"
Pros: "Staff is friendly."
Cons: "We didn’t appreciate the walk from Gate 4 to Gate 41 TWICE when the departure gate was changed. We are in our 80’s and it was quite a trek!"
Pros: "I got to watch "The Post", which took the entire time of the flight. I've wanted to see that movie for months and didn't know how that would happen! Easy flight, good service, friendly crew."
Pros: "Great airport, friendly and helpful staff. Onto e departure and arrival and very little baggage wait in Vancouver"
Pros: "The staff were super helpful and friendly, and the accommodations were clean and decently comfortable!"
Cons: "The food was very pricy and not that great. Also the boarding took a long time and seemed a little unorganized."
Cons: "Gate arrival and boarding delayed."
Pros: "For a long flight, WestJet is the way to go! Many flights were involved in our vacation. WestJet stands out above and beyond all the rest. And what a relief, since we took WestJet for our in August flight to and from Europe. Simply no comparison in all the various aspects of a flying experience."
Cons: "The seats are comfortable, for a tall person, the legroom is Apple, climate controls are good, the service is fantastic, everything about it! These people know what they’re doing The seats are comfortable, for a tall person, the legroom is Apple, climate controls are good, the service is fantastic, everything about it! These people know what they’re doing!"
Cons: "They tried for force us to pay for a different ticket because we had gotten a cheap initial ticket!"
Pros: "The crew was kind when they gave me an extra bag of pretzels to calm my rolling stomach on a flight that while over 4 hours long does qualify for even a decent sized bag of pretzels."
Cons: "I think the seats on westjet are ridiculous, are they smaller than other planes. I was practically in the lap of the person next to me. I'm 5'7 and I couldn't even rest my head on my knees to stop the extreme motion sickness. I couldn't even finish my flight today because I couldn't stand the nausea and I couldn't rest in a seat 2 sizes too small for a regular sized person. I had to lay down and when it didn't subside I had to find accommodation. I will never fly with westjet again. But thanks you know for the pretzels."
Pros: "Inexpensive average airline"
Cons: "Pay for everything from food to bags, still better than Ryan air"
Pros: "The stewards and stewardess were fantastic."
Cons: "Its a little cramped in the seats."
Pros: "It's a way to get from point A to point B."
Cons: "It's like taking the bus, it is what it is. Not great but it gets you there."
Pros: "I like everything"
Pros: "Was nice clean short flight. Pleasant stewardesses. Food was lacking but normal now for short flight"
Cons: "Entertainment only with app loaded devices"
Pros: "staff was unfriendly. no options for entertainment that don't cost. no blankets to keep warm. i understand airlines need to make money, but they're making it much less enjoyable. on the upside, my flight down had incredible staff who treated me and my mother very well. sometimes, people make all the difference ;)"
Pros: "Boarding was Ok Full plane, which makes a difference"
Cons: "Was there an entertainment progress? One trip for rood and drinks. Delay in boarding, which the crew made up."
Cons: "It took several hours for the decision to be made to cancel our original flight from PV to Van, and when the final decision was made, the complete lack of sympathy or communication came as a shock. No one informed us why we were moving to another terminal or that our flight had actually been cancelled and we would be staying another night in Mexico for another two hours. Getting our hotel voucher and transportation to the venue took another several hours. (Sorry Westin, but you also receive poor marks on your food services. Your front desk people were great though!) The following morning we were not informed that there would be no food service on the flight, so my kids were starving by the time we touched down in Vancouver. The ordeal was exhausting and when we finally arrived in Vancouver we almost missed our connecting flight because of a huge error in off-loading our luggage. It shouldn’t take over an hour to receive your luggage. Again, the communications break down led to hightened anxiety and stress. The whole horrible journey home with WestJet made the loveliness of my actual holiday pale into the background. I was very disappointed in WestJet as I’ve had fabulous experiences in the past. If possible, I will avoid flying with them again any time soon."
Pros: "Short flight at a great price!"
Cons: "If you are not a US citizen, you must apply for an Eta. Canada charges $7 for citizens to enter the country. Did not know we needed this and had to apply online right before boarding our flight."
Pros: "That we could sleep during the flight. The attendants left us alone when we were sleeping."
Pros: "Staff are always fun and efficient, but the drinks came very late. In Asia, even if the flight is only 1 hour, they have the time to serve a lunch and clean up....."
Cons: "the 3 hr security line up"
Cons: "Took 45min to bag check (3 agents and only 3 families ahead of me) and when I did bag drop, I’d already checked in online, the agent tagged my luggage to Calgary not vancouver and put it under someone else’s name. It’s been over 34 hours and still no word from westjet. Calgary is an 1 1/2 hr flight to Vancouver. Not impressed."
Pros: "West jet employees worked hard to fix the mess they caused. Eventually getting me a ticket for another airline."
Cons: "Changed my flights with less than 3h notice. I’d payed extra to reduce wait times as I was flying with a child just over 2. Originally had me coming in to Vancouver at 9 am and leaving at 5:40pm. Not cool with a young child. Allmost missed the 1st flight getting it fixed, they also didn’t book my child in adjacent seats, despite pre-booking the seats on the flight days before."
Pros: "We got there"
Cons: "I just cannot understand why WestJet cannot seat six people travelling together together. I mean really folks, it can’t be that hard... especially since five of those passengers have the same surname! Finally, is a cup of coffee and cookie and a glass of water really sufficient for a 5hr 9min flight, which adds to well over six hours with boarding and alighting time included."
Pros: "It was a comfortable experience, the flight crew were attentive and friendly."
Cons: "The lack of space beneath the seat in front of me can be frustrating, especially when one is required to push their small bag underneath it."
Pros: "Crew was great. Flight was on time."
Cons: "This older plane had tiny seats in the seat backs. My phone screen was bigger. Thought we might get a meal on a flight of this length and at this time of day."
Pros: "It was a great flight . It wasn't full so there was a lot of room . It was on time and the Crew was very friendly"
Pros: "Go from point a to point b"
Cons: "Westjet will nickel and dime you for everything. Did a +9h flight from Vancouver to London and no meal is included during the whole flight. They keep trying to upsale you for everything. Not only is the food expensive it is also real garbage. Flight was delayed by 75 minutes and nearly missed my connection. Of course no checked baggage is included in your already expensive ticket. You have to fork in another 30$ for the privilege of checking luggage. WestJet pretends to offer 200-300$ cheaper plane tickets compared to the competition, but this is false. I found plenty of other flights for same or even cheaper prices with quality airline companies like Lufthansa or Air Canada that include a meal and checked baggage and other perks, but in my case I had already booked. I really recommending you looking for other airline companies for any flight that is not short haul. WestJet's slogan is an airline company with owner that care... Whatever the hell that means. Maybe someone can explain? WestJet brags about it's outstanding customer service while at the same time cutting every corner possible on service. Kind of a contradiction."
Cons: "the 2 stewardesses disappeared as soon as the flight was in the air. i upgraded to business class in what was a huge waste of money. the fact that they do not make alcohol available in business class is pure laziness, and these people are loving it. keep in mind that you can have water juice and pop. i was given the water i asked for after take off, and then she promptly disappeared for the entire 3 hours. she only returned when i pushed the call button. not good."
Pros: "The Captain was well spoken and informative. The entire crew really seemed to care. They were so efficient. All of this happened in white-out conditions, on the Sunday after Thanksgiving—the busiest travel day in history! They were AWESOME. And the gate agents took advantage of 3 people who didn’t show to let my family sit together, which I really appreciated."
Cons: "The flight was great. I just want American Airlines to stop donating any money at all to those horrible, treasonous Republicans!"
Cons: "Nothing really needed to be better this time around"
Cons: "American Airlines consistently proves that customer service is not a priority. Their servicemen/servicewoman make no effort to show customer care at any point whenever a customer is experiencing difficulty with ticketing or boarding. They are routinely late and appear extremely amateur"
Cons: "We stay stuck in PVR"
Pros: "I liked being able to board early as an active duty service member."
Cons: "I don't really have anything to complain about."
Cons: "I haven’t had such a terrible experience with another airline before. Missing out on dinner reservations. Wasting 12+ hours in airports. Spending more money at the food court than ever desired."
Pros: "Easy boarding, flight on time, friendly creew"
Cons: "old plane with seat not confortable for a 3h flight"
Cons: "i wasnt able to select a seat when I checked in. they couldn't give me a better seat before bording and the fact that Im the one approaching then to have a seat selection, no one called my name."
Pros: "Convenient departure time originally"
Cons: "Late start due to needing more fuel because of weather at the destination. So after everyone had boarded, at the minute we were supposed to take off, they beg for 2 volunteers to get off the flight to compensate for the weight of the excess fuel. Eventually 2 people b3came annoyed enough to get off and take a $200 voucher (probably for another delayed flight.) so we were late taking off for that. At our destination there were clear sunn6 skies. Extra fuel was needed for that. So I was stuck in a seat the size of a child’s car seat for an extra 40 minutes? And when we could finally get off, my legs had fallen asleep ffrom being too squeezed in for that relatively short flight. When will the airlines focus on the passengers’ safety & comfort and not on excessive profits?"
Pros: "We were allowed to take a carryon bag, unlike on a United flight we took on our way from Chicago to Hartford, without paying $30 to do so. When we got to the Gate for this flight, complimentary checking of carry-on bags was allowed, and that helped speed the boarding process, not just for us, but for all the people on the flight."
Cons: "The on-line entertainment system wasn't working."
Pros: "The flight crew"
Cons: "Small space. Old plane. Tight seats."
Pros: "nothing good nothing bad, just ok."
Cons: "737 might as well be a cattle cart..."
Cons: "spending $600 on a one way flight with you today has been the worst experience and rip off ever! Delayed in Hartford 6 hours. Changed my layover flight in Dallas. Now Dallas delayed 1 hour."
Pros: "When we left the gate"
Pros: "It works if you follow the rules."
Cons: "I could tell you how I liked it if I wasn’t sleeping inthe Ronald Reagan National Airport."
Pros: "Great crew, efficient boarding, on time flight."
Cons: "The seats remain too small and the chairback gave my shoulders cramps."
Pros: "Great light, great staff. They did not have any movies or music you could listen to, but everything else was fabulous."
Pros: "We got upgraded...Happy New Year to us!!! Service was excellent...landing was one of the smoothest we have ever had! Nice quiet flight with not too many people on board! I will use American Airlines again!"
Pros: "all around experience was good arrived in Charlotte early"
Cons: "Nothing to really say wasn't to bad to say..."
Pros: "nice people taking care of us during the flight"
Cons: "in Miami, had to change gate 2 times, from D38 to E9,than to D7."
Cons: "No baggage controls from seat 18 to 28 no bags would fit. As we exited all the front rows we're waiting to get there bags stored in back of planes overhead bins. That's just not right, especially when they charge us extra to take a bag for overhead bins storage."
Pros: "The headrest entertainment terminals are always a good thing."
Cons: "No space to put a small carry-on bag if you spend extra to get legroom."
Pros: "courteous helpful & friendly crew and really great ground crew too"
Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Pros: "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
Cons: "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."
Pros: "Quick short flight efficient, got from A to B for the same comfort for the price I paid so I’m happy"
Pros: "Roomie seat"
Cons: "Made me Put my purse in back of plane"
Pros: "On time, smooth flight, no hassles"
Cons: "Tight space but overall not unexpected"
Pros: "Everything was on time!"
Pros: "Was on time, flight attendants very nice and professional"
Cons: "flight was overbooked good thing people volunteered to give up seats"
Pros: "Flight crew was peofessional"
Cons: "First flight was delayed. Delay not related to weather. American refused to provide hotel. the provided hotel and meal voucher for a fellow traveler on same flight who missed his connection. I was told he was accommodated because he is priority. When asked how I become priority I was told "he spends more money and flies more often." To me that means as a customer I am not a priority to American Airlines."
Cons: "The flight was delayed, at not fault of the crew on board, however the flight attendants did very little to update the passengers on connecting flights and did not try to help in making the connecting flight aware that some passengers would be delayed. I missed my connection by MINUTES (I saw it still taxied at the gate) and they could not hold the plane for 5 passengers connecting. Awful service and procedures."
Cons: "Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans."
Pros: "Service is excellent"
Cons: "I didn't like the seats are to small"
Cons: "Only pretzels were served. Crew was very nice. Friendly too!"
Cons: "-missed my connecting flight at 10pm due to weather. -waited in long line for customer service -received a phone number to book hotel -waited 30 minutes for shuttle -waited behind 8 people who checked into their rooms -when it was finally my turn they had not received my reservation and I was told to take a seat and wait, -eventually I called the booking number again, the call got dropped due to no service in the hotel lobby -I had to go outside to call after midnight! (a female alone) -finally after 45 minutes they received my reservation. -I didnt get to my room until 1am and had to get up at 5 to get the shuttle back to the airport -Frustrating and nerve racking experience"
Pros: "Flight was on time with no problems."
Cons: "The planes were clean but had no phone charging outlets."
Pros: "I liked that the middle seat was open on my flight and that they checked my carry on for free because the plane was filled."
Cons: "I didn't like the minimal leg room. Also, there is no way to try and work on a computer anymore because of the lack of room."
Pros: "Entertainment screens were easy to use and fun. Crew was extraordinarily nice and attentive."
Cons: "Boarded 2 hours late due to the flight crew reaching the maximum amount of hours they can fly by law. American should be more aware of their employees' hours. Seats need better head rests. Menu needs more vegetarian options and the prices need to be lower."
Pros: "Got us in a little early. Nice smooth flight"
Pros: "There was enough space between the passengers and for my legs."
Cons: "To many layovers. The should arrange for more direct flights. Having less options but a reduce flight time will be best. That goes for all airlines."
Pros: "It was on time. Crew was friendly."
Cons: "No direct flight to my destination. Cramped seating. Didn't realize end of plane seats don't lean back."
Pros: "Flight was on time, flight was good. Overall I was very happy with the overall fight experience."
Cons: "Seats weren't comfy, plus no entertainment and Wi-Fi."
Cons: "Delayed for 'weather' but weather was fine and missed my connection by 10 min and needed to sleep the entire night in airport"
Pros: "Boarding process and customer service"
Cons: "Food could have been better and seating comfort"
Pros: "The crew were friendly."
Cons: "The crew did the best they could but the plane had two equipment malfunctions resulting in a 1.5 hr delay. After the first one resolved, we were inches away from takeoff when the captain came on to tell us something went wrong and we would need to be towed back to the terminal. After waiting for the ground crew to come rescue us, we started pushing backwards but then forwards again. Captain came on and said the problem was fixed. Once we landed at Toronto Pearson from Mexico City, there were no available gates. The movies see election available through streaming on Air Canada Rouge had fewer movies and shows than the tablet you could rent from the airline."
Pros: "Zone boarding"
Cons: "Very hot terminal quite sweaty"
Cons: "i got to the airport 2.5 hours befor my flight to play it safe and waited at the check in for about a hour befor a air canada employe even showed up. vary poor service on the airlines part i will never fly with air canada again."
Cons: "Customer service, boarding, check in desk, LITERALLY EVERYTHING WAS 3rd CLASS WILL NEVER FLY WITH THIS AIRLINE EVER AGAIN EVEN IF THE TICKE IS FREE WORST EXPERIENCE OF MY LIFE AND I WILL TELL EVERYONE"
Pros: "Entertainment unit and comfort were standard 5/5 for both"
Cons: "Boarding a massive 777 is difficult but some how other airlines do it smoother. Not sure how boarding 3 zones at once makes sense, which created a long que. Plus a delayed plane didn’t help the matter Unnecessary comments by one crew member while passengers were putting away their luggage were over heard and provided no value to the situations. Cup of noodles and a 3 tiny pieces of beef plate were provided for dinner which was very disappointing. While a typical egg breakfast and snack were also provided. Hot beverages were generally not served due to turbulence and water service during the 12hr flight was minimal."
Cons: "Why did I have to pay to select my seat? Isn't that the point of purchasing a seat at all? Silly."
Pros: "Flight attendants friendly"
Cons: "Food was not as good time"
Cons: "No food for an international flight"
Pros: "Crew very friendly. In-flight refreshments & Entertainment provided."
Cons: "Cramp seats."
Pros: "Air Canada has one of the best buy on board menu's of any North American carrier. They even allow you to purchase Business Class meals (subject to availability of course). Flying on the older 767-300ER also has more shoulder and leg room than some of Air Canada's newer configurations for the 787 and 777."
Cons: "Air Canada's boarding process is a bit frustrating. On American Airlines and United Flight attendants make announcements over the PA to (a) step out of the aisle to let people pass, and (b) place larger suitcases in the overhead and smaller bags under the seat. That way they try to ensure there is enough bin space to accommodate everyone. Passengers on Air Canada stuff everything in to the overhead bin and nothing under their seat, leaving little for those boarding after and delaying the flight because flight attendants are looking for bin space. If they were more pro-active, it would speed things up."
Cons: "In the past Air Canada has been great. This past experience makes me never want to fly again. In-flight entertainment is the worst I have ever experienced on an international airline. Entertainment options were very limited, and it didn't work for most of the flight (crew tried resetting the system, to no avail). Crew were inattentive and seemed more focused on hanging out in the back of the airplane socializing with each other. Food was terrible, and I am generally pretty easily pleased when it comes to food. Return flight was delayed twice without any announcements or explanations in the boarding area. Flights were completely full and airplanes were old and uncomfortable. This flight was cheap for a reason. Pay the extra amount and fly another airline."
Pros: "Your customers are nicer than your staff."
Cons: "Firstly I will start with the lack of service we provided when trying to get seats together after checking in online. We rang and were told to try at the airport counter. Then at the airport counter we were told to try at the gate and then at the gate when I went to ask I was told to go get both tickets before they told us that there was no 2 seats together anyway rather than looking first. All whilst explaining this was our honeymoon and we would really like to sit together as husband and wife. Then once we boarded the guy sitting next to me was happy to swap seats with my wife as he had back problems and had asked for an aisle seat but was denied. Finally we are underway and I find that my entertainment touch screen doesn't work so even though it is one i can't select anything to watch. Plus to top it off the seat arm rest was broken. Obviously with a fairly full flight with no 2 seats together their wasn't much that could be done immediately but where is the maintenance and actual physical plane quality? Do your engineers or staff not check things? Overall dispite this being our national carrier I am ashamed to claim that. Many of our overseas visitors for the wedding from Australia and Europe also had similar complaints."
Cons: "Previous flight got delayed and Air Canada did everything possible to prevent me from taking my first available connecting flight. They always prefer that we wait!"
Pros: "There was nothing outstanding on this flight."
Cons: "We were delayed on boarding, they changed the gate number a number of times... it was all very disorganized. Both flights to and from LAX were delayed hours so they had to give us a voucher for 15% off our next flight."
Pros: "The flight crew, the price and the bags arrived."
Cons: "While the flight crew was great, the rest of the employees on the Toronto side were awful. Our plane was delayed from Dublin so most of the plane missed their connecting flight. Once off the plane they only had 2 people working rebooking and 2 working bag issues even though there was plenty employees around. After an incredibly long line, the gate agent was very rude. He barely acknowledged me, wouldn't look at me and just shoved my new ticket at me and said next. I tried to talk to another while waiting an extra 4hrs for my next flight and all she did was shove a business card with numbers and said if I had a problem to call one of those numbers and then rolled her eyes and started talking to her friends again. I saw another couple from my flight being passed around and getting rude treatment as well. Another I talked to said they will never fly Air Canada again. I know it wasn't their fault our flight was late but a little compassion and good customer service goes a long way. I had to spend $15 on dinner that I wouldn't if I had made my flight but they gave another couple from my flight $10 vouchers for food. So inconsistent! I also paid $100 extra on my ticket to sit closer to the front of the plane since I knew I had a short layover (which didn't make a difference) but they just gave the same seat to the girl next to me for the same reason. When I asked for a refund on the seat cost they just blew me off. To sum it up, the flight crew was great and very friendly but all the ground employees were awful and really need to improve on their customer service skills."
Pros: "put us up in decent hotels gave food vouchers the crew didn't do anything to make it horrible Large selection of movies/tv on board comfiest seats out of all the major airlines I've flown"
Cons: "The flight kept getting delayed bc of mechanical problems, and then eventually cancelled. They rebooked everyone on new flights, but it took an extra stop in Toronto before getting us to Montreal. Once it was rebooked for the morning, it took off a little late. Plus the pretzels they gave us were stale. This was the first of two flights I took this trip that had mechanical issues, so they obviously need to fix their planes better or get new ones, because two Air Canada flights in one day that have mechanical problems leaves me worried that the planes aren't in optimal condition. It took me over 24 hours to get from Tucson, AZ to Montreal, Canada when normal travel takes less than 8 hours including layovers."
Pros: "Good flight from Toronto."
Pros: "That at least, the plane eventually did take off and landed safely."
Cons: "Fly time each way from NY to Toronto is approx an hour but they added an extra hour of a delay going and and an hour and a half delay further on the flight back home."
Pros: "Service was kind."
Cons: "We sat on the plane for over an hour before take-off and were therefore late arriving in Toronto. Economy seats were cramped, as expected, and there were children screaming most of the flight. Food was pretty awful."
Pros: "Onboard attendants were pleasant"
Cons: "No apology for lateness, flight boarded late, took off 40 min late, arrived 35 minutes late but we sat at gate waiting for someone to open it ?!, then another 15 min before bags started to unload Ridiculous but indicative of airlines You are not their valued guest or even their customer, you are a problem that needs to be solved and are consequently met with preloaded annoyance and a readiness to dismiss, placate at the best of times but definitely not please, impress, sympathize or satisfy. There is no evidence that it's even in their lexicon- not a part of their recruitment or selection process or training, ever! They're main focus and only positivity is saved for themselves. There may be a long line of concerned and anxious travelers but their priority is getting coffees for the battle ahead! They break their focused indifference only for each other and enthusiastically leave their post to satisfy each other's needs and attention. This has got to change! Why do we put up with such awful service for which we are the paying customer? Why are we, their customers, not valued? This airline makes record profits, provides less, charges for everything and increasingly delivers bad service, sometimes offensively bad! It doesn't cost more to hire a customer centric pleasant person, or incorporate guest experience into training or at the very least be friendly and smile! What if an airline just did that?! They'd differentiate themselves and develop a positive customer centered culture. Don't we deserve that, at the very least?!"
Cons: "At least snacks could have been given..."
Pros: "It was okay, but I feel no one really cares anymore it is just a Job....... on my flight from Canada to Florida on Feb 8 th it was a horrible experience. We were almost 4 hours late due to no crew or pilots. This is my last time flying with Air Canada. Way to much stress for people who have so much stress in there everyday lives. This should be a no stress way to fly. Just sayin"
Cons: "We were very unhappy that the flight was delayed by 35 minutes in Munich causing us to miss our connecting flight by 15 minutes… We only had an hour to get through customs and get to our next flight that should've been accounted for by kayak"
Cons: "Airline oversold seats for my son's flight -- even though I bought my ticket back in April for a flight in November. This is absolutely ridiculous."
Pros: "On-time and quick boarding."
Cons: "Not enough leg room - similar to most airlines."
Pros: "On time"
Cons: "Uncomfortable seats"
Pros: "It's on time"
Pros: "Video monitor did not work on ATL YYZ leg"
Pros: "Service on the flight is always good and the transfer in Toronto was seamless."
Cons: "The departure area in Boston is dreadful. no room and no amenities. Straight out of the 60's."
Pros: "Friendly staff. Good entertainment (TV, movies, etc). Good, plentiful food and drink."
Pros: "The staff were friendly even though the flight was completely full"
Pros: "The flight was on time"
Cons: "This was an overnight flight and we had our seats changed to the back row without being told. The seats would not recline and when the seats in front of us reclined for the entire flight, the screen and chair were about a foot from our faces. This was hands down the worst flight I have ever had. The flight crew Wulf not move us as the flight was full, and despite there being more than half of the first class seats available, they would not let us sit there. I will likely not fly air canada again given this experience."
Pros: "The Seat"
Cons: "The fact that no food was planned for a flight around noon."
Pros: "I liked how you had movies to watch although they were outdated. The bathrooms were okay."
Cons: "You have to download an entertainment app and if no one tells you to then you are screwed. The food was awful, like baby food for adults. The chairs need to be able to move back more. The flight delays are just wrong."
Cons: "The food was the worst. Did not feel it was even edible. For an 11 hour international flight there were zero amenities. If you wanted to watch a movie, you had to pay $10 per person for an iPad. You could not even use your own & link to their wifi unless you are in their earned points program."
Pros: "People were nice wHen airline made them available to us. But business lounge, special services, and other services were not available in Toronto when we wanted them."
Cons: "Connecting flight was repeatedly delayed. Then finally cancelled because no crew was provided by the airline. Since this was only announced so late - after midnight - hotel rooms were no longer available we had to try to sleep on the floor in the departure hall. Maybe ok for 20 year old travelers. Not for 75 year olds like me who paid business class fare so as to hopefully avoid some of the rigors of travel. I managed to catch up on some sleep the next day in the business lounge while eating for my rescheduled connection. Still it has taken an additional period to physically recover from this experience."
Pros: "Everyone was very courteous to us. Very little turbulence on trip. Flying is very easy today more than Even 5 years ago. I will fly again on Air Canada"
Cons: "Small basic meals"
Pros: "In-flight entertainment and service was great. The Toronto airport waiting area was also good."
Cons: "The luggage drop line was terrible. Only few stations were open and they worked incredibly slow. At the Toronto airport, we were made to fill up customs forms even though we were set for international transfers. None of the questions on the form made any sense since we were not entering Canada but rather leaving for other international destinations. Because of this formality, we had to pass another line which took another 30 minutes. Furthermore, they denied me at the counter because my original check in crew was unable to print my second boarding pass for some technical reason. But, there was noone at the customer service desk to print a boarding pass for me. I had to wait another twenty minutes just for this! All of this happened in a "neverland" section of the airport that didn't even have any restrooms! This could really turn into a nightmare scenario."
Pros: "I liked the choice of movies."
Cons: "One of the flight attendants, Pasquale, was very brusque."
Pros: "Attendant was nice"
Cons: "run down cabin"
Pros: "Easy boarding"
Cons: "Outrageous price for short trip zero amenities turbo prop"
Cons: "The aid line lost one bag of mine, should have back today..."
Pros: "Free wifi in airport, easy boarding and disembarking"
Cons: "Limited movies on wifi, limited sandwiches"
Cons: "Air Canada service"
Cons: "While checking in online for the boarding pass I was asked for information like my nationality, residence, passport number, but yet I wasn't informed that I would be needing a transit visa to take a connecting flight from Toronto. I was issued a boarding pass and assigned a seat on the plane. But when I went to board the flight I was not allowed to. I had to go back home with all my luggage and book another flight. No compensation of any kind was provided for the inconvenience and harassment that I had to go through. Not only did I not get any money back I also had to pay for another expensive ticket. I believe it is the airlines responsibility to ensure that the passenger doesn't miss such an important requirement such as the transit visa. They should have check points/pop up messages on their website during the booking of the ticket or during the issuance of the boarding pass that informs or at least directs the costumer to such specific and vital requirements. When I fly by Air France they always direct me to a page that helps me locate the requirements to travel through a country. No such thing was there on Air Canada's website. This was the first time I was flying with Air Canada, but thanks to them I never did. And now I never will."
Pros: "Just another 4 hour delay featuring United. By the time we took off the storm in Toronto had started and it completely ruined my plans."
Cons: "Be on time"
Pros: "Crew worked hard under difficult circumstances but flight was not well equipped"
Cons: "First we boarded and then had to deviate and move to a different delayed flight. No head sets, tv did not work , seat was very uncomfortable."
Cons: "The flight was delayed because the inbound aircraft arrived late, but United didn't notify me until I was already at the airport. They would have known about the delay for hours already by that point, so I could have rebooked on a different flight. Instead I had to spend the night by the airport in Hartford or risk missing my connection and being stranded in Chicago."
Cons: "Roomier Seats more isle space and comfortable seating. Better head sets"
Pros: "The customer service wait is extremely long especially when u get hung up on and start all over . But one man was very helpful in changing to accommodate me next day"
Pros: "I would love to take off and make it to my destination next time instead of sit in the airport for 8 hours strung along by the employees saying the plane will be fixed."
Cons: "The flight leaving Houston was delayed by over an hour due to some problems finding another captain for the flight thus extending the layover time by at least four hours. As a result I didn't get back to Toronto until around 12:30 in the morning. Otherwise everything else was fine."
Pros: "The crew was amazing and very helpful and kind. The flight was delayed but the crew was positive and boarding was very fast and efficient."
Cons: "The morning snack had egg and I am allergic to egg so I could not eat it. There was no non-dairy creamer for my coffee."
Pros: "The crew was great, the seat was very comfortable. The flight was quick and seamless."
Pros: "The crew in the plane was very nice. The pilot gave us many updates. There was available entertainment on flight."
Cons: "The plane was again delayed. 4 flights with United, ALL 4 flights delayed. Plane is not quite comfortable. Boarding was messy. Could use lane for group 1 once they are boarded for all the other groups or have 2 ppl boarding for faster smoother turn around."
Cons: "US Gov shutdown a pain to get thru customs and security. cabin crew on flight to YYZ was terrible."
Pros: "Even though we boarded late, things moved along and we got out just a few minutes late."
Cons: "We boarded late because they told us they were cleaning the plane from the previous flight, but when we finally got on, the floor under my seat was still dirty, so I don’t know what they were doing...."
Pros: "Was good and all went well."
Cons: "Check in was with a new trainee and she was not sure how to put in our TSA - we got sent around to other people quite a bit. Plane was late and we almost did not make our connection in Dulles"
Pros: "I like the entertainment screen"
Cons: "The mini pretzel.,,"
Pros: "Entertainment screens were a nice addition and had plenty of options including movies and solitaire."
Cons: "I was near the back of the plane and they ran out of most food options by the time the flight attendants reached me. The plane appeared to be newly upgraded. The design of the bathrooms, however, was problematic. The sink water faucets splashed water outside the sink and by the end of the flight there were huge puddles of water on the floor. It was also difficult for the flight attendants to navigate their beverage and meal carts around the people waiting in line for the bathrooms."
Pros: "Everything was great and i hate flying"
Pros: "Pilot candor"
Cons: "In flight service"
Pros: "I liked the comfortable seat and the empty seat between myself and the other passenger in my row. Staff were lovely and very friendly."
Pros: "Attendants were friendly"
Cons: "They could not find our flight in their system which was very nerve wracking."
Cons: "Flight was delayed 4 hours.... missed my next flight, too dc, then rerouted to Philadelphia,and transferred to another airline, got to Dayton at 5 pm. I haven't had a vacation in four years, this was not the way I wanted to start. This was a trip from hell."
Pros: "Everyone was pleasant."
Cons: "Delays due to staffing issues led to missed connection and 7 hour wait for next available flight."
Cons: "No complementary food is provided. Just some mini snacks."
Pros: "The crew was nice"
Cons: "I was stuck between two very large men on a flight where there was apparently no air conditioning. I could barely breathe for how hot it was."
Pros: "The roominess of the sets on this plane were excellent and the stewardesses were very friendly and accommodating ."
Pros: "I like the television system"
Cons: "Very long walk from aircraft to immigration"
Pros: "Early boarding for families"
Cons: "Ridiculously cramped bathrooms"
Pros: "Fast unloading of plane."
Cons: "Slow boarding, no snack choices."
Cons: "Flight was delayed for 2 hours"
Cons: "Flight was delayed. Time was posted at gate for new time. Went to get dinner and when we returned to gate saw that the time had been moved UP from previous anouncement and practically missed our flight."
Pros: "Had own entertainment did not use however like the app availability. Considering all of the weather delays I am very impressed and happy with service."
Cons: "Unfortunately there were no hot beverages, but cold were served."
Pros: "Amazing plane with great features! Incredible staff!"
Cons: "Bathrooms should be bigger"
Cons: "Lack of planning. Even though it was specified that I was travelling with a senior citizen. There was a short time between conecting flights. Having my elderly mother having to rush from one gate to other with no assistance whatsoever. Barely making it to the gate on time and luggage getting lost. Still to this time which is around 24 hours later from the flight, there is no response about her bags. Insulin was on checked luggage. She experiencing serious knee pain due to the fast walk from gate to gate. Fast walk being mention since she is old and can't run. Besides that, flights were good."
Pros: "Crew were all friendly and trip went very smooth in the air. Havent flown for years so computer checkins were a bit overwhelming at first but staff again very helpful. thanks for a great experience Mildred Johnson"
Cons: "Flight was canceled and both service desk and over the phone customer service took over an hour so I paid out of pocket to rebook with another airline."
Pros: "Flight was on time"
Cons: "Check in was terrible"
Pros: "I liked the fact another passenger was willing to switch seats so my husband and I could sit together."
Cons: "I didn't like the attitude received from the person at the desk at the gate. My husband and I looked at our tickets and were surprised to see the seat assignments I had chosen when I purchased the tickets were not there and instead the boarding pass said "see agent". She then assigned us seating in separate rows and handed us new boarding passes. No explanation. We looked at them and handed them right back and said no thank you, we had purchased tickets together. She said, "this flight has been oversold" and motioned for the next passenger to step up. This really upset my husband who told her, "Wait, we are not finished discussing this!" He went on to explain to her we purchased our tickets together with seat assignments - Together. She then said if we didn't reclaim them when checking in, 24 hours prior, the seats then became available again. What kind of logic is this?! Ugh! If I wanted to be treated like cattle I would have stuck with Southwest! We. It's back to Southwest for us. At least they are up front with their rules."
Pros: "Nothing because I had to reschedule the flight"
Cons: "This connection was delayed without adequate notice which caused me to get stuck in Chicago for a night and book all new flights for the next day. According to the information I received from the attendants at the gate, maintenance knew the airplane had issues but no communication until the flight began to get delayed was given. I had an adequate layover (3+ hours) so I didn't worry until it eroded away to the point where I could not make my connection."
Cons: "i missed my flight because my flight left Toronto late"
Cons: "Seats are too narrow in economy. Check in staff were very slow and at the gate same process repeated. Very relaxed staff :-)"
Pros: "It was overall a wonderful flight"
Pros: "The United app was awesome so I could watch movies on my phone during the flight."
Cons: "My first flight was delayed and caused me to miss my next flight which forced me to have to stay over night in a hotel and take a new flight the next morning. I had to pay for all the extra costs of the hotel, taxis and food. It was very frustrating that they didn't hold the plane just a few minutes since there were a lot of passengers ( including myself) who ran to the gate."
Pros: "excellent aircraft, business class was roomy and comfortable, equipment was clean and the flight attendants were attentive but not overbearing ... they let me rest when I wanted to rest ..."
Pros: "Quick short sweet flight"
Cons: "Boarding late"