Had a great experience. Very friendly staff
Pros: "Very attentive staff"
Cons: "I have no complaints"
Pros: "Almost as soon as we finished taking off, we were landing. A one-hour trip doesn't let you really love or hate anything."
Pros: "Crew was great, seats were comfy and the entertainment options were good."
Cons: "Flight was delayed but it happens."
Pros: "I love all the complementary stuff on flight"
Cons: "Better ear buds"
Pros: "Crew was very friendly and efficient. Flight was pretty smooth."
Cons: "On time departure would have been nice. 2.5 hours late."
Cons: "Crew was not very friendly or helpful. Not even a drink service on this flight. Atlanta is over crowded and always a problem. Couldn’t avoid it this time."
Pros: "Flight was short"
Cons: "My seat didn’t have a window. The woman who booked it told me there was limited recline, THERE WAS NO RECLINE, and she left out there is no window even though she asked me if I wanted window or isle and I chose window. I felt like I was in a closet. Landing was incredibly harsh."
Pros: "The flight crew was great. Very friendly and efficient and there were free snacks with the comfort + seating with Delta. It’s airplane seating so it is what it is but I was not uncomfortable."
Cons: "I’m not sure everything was really great."
Pros: "Flight was smooth"
Cons: "More leg room"
Cons: "K a y a k. Booked tickets on WestJet for us, but we were never told that check in and reservation was to be manage through delta so checkin was difficult and we ended up with poor seats because we were not given any advance notice"
Pros: "Ryan was great! Very nice and professional, would love to see him on a future flight."
Pros: "Crew was friendly"
Cons: "An hour and a half late, terrible communication about scheduling"
Pros: "I liked the wide variety of movies and snacks available."
Cons: "The kid behind me wouldn't stop kicking my seat."
Pros: "The crew was friendly and we arrived earlier than expected"
Cons: "Seats are too tight and too expensive to upgrade."
Pros: "Wonderful service. Staff was attentive and helpful. Flight was great. I got to watch a couple movies and was able to retrieve my oversized luggage easily and even quickly. Thank you, Delta!"
Cons: "I’m not a seasoned traveler and packed some needed items for our home out-of-state in an oversized bag. That bag ended up costing me $200 extra at check-in. I could’ve Fed-ex’d for cheaper or put into two separate bags for cheaper. Then, my flight was delayed an hour."
Pros: "The plane was an older model but staff allowed main cabin to use 1sr class bathroom."
Cons: "The choices of free snacks were limited. They should also give more than 1 package of peanut."
Pros: "It was very quick! Great service."
Cons: "We need more food options and a little bit more legroom."
Pros: "Crew was friendly, flight ran on time."
Cons: "Can you make the seats any smaller? Cabin space is tight and for people who suffer from claustrophobia it makes it difficult traveling. More cabin space with raising the fares would be great!"
Pros: "Not much"
Cons: "Seats very uncomfortable no room to move"
Pros: "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
Cons: "No issues."
Cons: "There was a LOT of turbulence and the landing was a rough one too. Plane was cramped with very little leg room and my seat back was broken."
Cons: "This is the second flight in a row in which Delta has either cancelled or rescheduled my flight at the last minute. Last time I was stranded in the Atlanta airport overnight waiting literally all night for them to return my luggage (which never came, and then was late even to my final destination). I will not be using Delta in the future."
Cons: "Delta allowed flights with empty seats going to the same destination to take off without trying to fill them w passengers who were delayed on other flights. Our flight was delayed more than three hours, and it’s a shame that some folks could have been accommodated on that flight but were not."
Pros: "flight attendants"
Cons: "As soon as we all were boarded we where told there was a mechanical issue. Sat on the boarded cramped flight for 2 hours until issue was fixed. If there was a mechanical issue then the plane should’ve not been boarded until it was fixed. Much rather have waited in lobby for 2 hours than on a plane with no food and water. Or at least alllowed us to deboard while issues where resolved."
Pros: "Easy work trip and with the storms coming in I was able to get out early without fees"
Cons: "Snow storms. Not a fan."
Pros: "direct flight from bdl to cun."
Cons: "reclining seats that doesnt give much room to person behind recliner"
Pros: "The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!"
Pros: "Great pilot.."
Cons: "Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers"
Pros: "The LGA team did great in difficult situation"
Cons: "They said we would get there on time even though we took off late so that what we told our ride. Ended up about 30 minutes late. Did not like that."
Cons: "Sat on the plane on the tarmac for over an hour in the cold..."
Cons: "They lost my bag."
Pros: "Very efficient boarding; crew had the foresight to ask for travelers to gate-check their bags due to a full flight and that saved a lot of boarding time and hassle."
Cons: "The seats on this aircraft looked like that had a 2-2 configuration; it's now 3-2 making it pretty cramped in Coach."
Pros: "Compared to previous flight - this was so much better with upgrade to first class and extra space."
Pros: "Crew was good. Flight was early."
Cons: "Poor booking experience."
Pros: "quick trip, no problems"
Pros: "Absolutely nothing."
Cons: "These people are reprehensible. They refused to cancel and refund our tickets when the bride-to-be in a wedding we were supposed to go to was diagnosed with cancer and the wedding was cancelled. Every customer service person we dealt with was uncaring, incompetent, and completely useless."
Pros: "Who could ask for more?"
Cons: "sitting on the runway for over 3 hours without any water, snacks, or even video entertainment screens or outlets to charge phones"
Pros: "Comfy seats"
Cons: "No earphones available. I had forgotten mine but crew stated that none had been put on the flight. Lunch was served but no snacks later as is usual on an almost 4 hr flight. I always fly First Class for the extra room and perks of crew service. Crew spent most time in galley chatting. Not a bad flight by any means but I guess I have been spoiled by superior service on all of my other weekly Delta flights."
Pros: "I would like the airline service to do more for our veterans. Especially the 100% disabled veterans"
Cons: "Seats not comfortable enough"
Pros: "Sitting in the exit row (52H) gave me lots of space and the temperature was great."
Cons: "My original flt KE018 on 03Apr17 was a different story; had adequate space, but the temperature was warm making it uncomfortable to sleep during the 13 hour flight. Unfortunately, the A-380 does not have manual overhead air vents."
Pros: "Friendly staff. On time departure and arrival."
Cons: "Flight cancelled at 8:30 p.m. the night before when we were going to bed at the airport. Ability to get rebooked a nightmare."
Eight hour line for customer service. Bags missing. Stuck in Charlotte.
Flight attendants were great
Internet wasn’t working. Everything else was wonderful
The flight was excellent. I have no complaints.
Another delayed flight on American. Another missed connection. No gate when we finally landed, sat on the plane for over 30 minutes and we all missed our connecting flights.
Pros: "Nice attendants was the only thing good about this flight"
Cons: "Flight was very late causing problems for connection. Forced to check carryon due to poor storage. Seat instruction were in Spanish. Magazine was in Spanish. This is America and can’t it be in English."
Pros: "The Captain was well spoken and informative. The entire crew really seemed to care. They were so efficient. All of this happened in white-out conditions, on the Sunday after Thanksgiving—the busiest travel day in history! They were AWESOME. And the gate agents took advantage of 3 people who didn’t show to let my family sit together, which I really appreciated."
Cons: "The flight was great. I just want American Airlines to stop donating any money at all to those horrible, treasonous Republicans!"
Cons: "Seating is extra tight. I’m 6 feet tall and find American seats to be too closely packed together."
Cons: "Nothing really needed to be better this time around"
Cons: "American Airlines consistently proves that customer service is not a priority. Their servicemen/servicewoman make no effort to show customer care at any point whenever a customer is experiencing difficulty with ticketing or boarding. They are routinely late and appear extremely amateur"
Cons: "Working plane mechanical issues"
Pros: "Right on time"
Cons: "Wife on board"
Pros: "AA has good in flight entertainment"
Cons: "1+ hour delay, could’ve left on time"
Pros: "I liked being able to board early as an active duty service member."
Cons: "I don't really have anything to complain about."
Pros: "Seat seemed smaller than previous flight BDL to MIA"
Cons: "On a short flight MIA to GCM AA has seat back screens. On longer flight BDL to MIA no seatback screens. Seems backwards logic!!"
Pros: "The flight was very quick and the crew was very professional"
Pros: "Convenient departure time originally"
Cons: "Late start due to needing more fuel because of weather at the destination. So after everyone had boarded, at the minute we were supposed to take off, they beg for 2 volunteers to get off the flight to compensate for the weight of the excess fuel. Eventually 2 people b3came annoyed enough to get off and take a $200 voucher (probably for another delayed flight.) so we were late taking off for that. At our destination there were clear sunn6 skies. Extra fuel was needed for that. So I was stuck in a seat the size of a child’s car seat for an extra 40 minutes? And when we could finally get off, my legs had fallen asleep ffrom being too squeezed in for that relatively short flight. When will the airlines focus on the passengers’ safety & comfort and not on excessive profits?"
Pros: "The flight crew"
Cons: "Small space. Old plane. Tight seats."
Pros: "nothing good nothing bad, just ok."
Cons: "737 might as well be a cattle cart..."
Cons: "spending $600 on a one way flight with you today has been the worst experience and rip off ever! Delayed in Hartford 6 hours. Changed my layover flight in Dallas. Now Dallas delayed 1 hour."
Pros: "When we left the gate"
Pros: "It works if you follow the rules."
Cons: "I could tell you how I liked it if I wasn’t sleeping inthe Ronald Reagan National Airport."
Pros: "Great crew, efficient boarding, on time flight."
Cons: "The seats remain too small and the chairback gave my shoulders cramps."
Pros: "Great light, great staff. They did not have any movies or music you could listen to, but everything else was fabulous."
Pros: "all around experience was good arrived in Charlotte early"
Cons: "Nothing to really say wasn't to bad to say..."
Cons: "No baggage controls from seat 18 to 28 no bags would fit. As we exited all the front rows we're waiting to get there bags stored in back of planes overhead bins. That's just not right, especially when they charge us extra to take a bag for overhead bins storage."
Pros: "The headrest entertainment terminals are always a good thing."
Cons: "No space to put a small carry-on bag if you spend extra to get legroom."
Pros: "courteous helpful & friendly crew and really great ground crew too"
Pros: "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
Cons: "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."
Pros: "Roomie seat"
Cons: "Made me Put my purse in back of plane"
Pros: "On time, smooth flight, no hassles"
Cons: "Tight space but overall not unexpected"
Pros: "Rebooked before we got inside"
Cons: "Landed early but were left on the taxi way for nearly an hour while the gate wasn't ready. The first gate had a plane at it with "mechanical issues". Then it took about 30 minutes to get a different gate. Why do they give short layovers when their performance is not stellar?"
Pros: "Was on time, flight attendants very nice and professional"
Cons: "flight was overbooked good thing people volunteered to give up seats"
Cons: "Held hostage on plane through storm. Teased for 6 hours then cancelled at midnight."
Pros: "A value for the money."
Cons: "Again, narrow seats and hard."
Cons: "Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans."
Pros: "Service is excellent"
Cons: "I didn't like the seats are to small"
Cons: "Only pretzels were served. Crew was very nice. Friendly too!"
Cons: "-missed my connecting flight at 10pm due to weather. -waited in long line for customer service -received a phone number to book hotel -waited 30 minutes for shuttle -waited behind 8 people who checked into their rooms -when it was finally my turn they had not received my reservation and I was told to take a seat and wait, -eventually I called the booking number again, the call got dropped due to no service in the hotel lobby -I had to go outside to call after midnight! (a female alone) -finally after 45 minutes they received my reservation. -I didnt get to my room until 1am and had to get up at 5 to get the shuttle back to the airport -Frustrating and nerve racking experience"
Pros: "Flight was on time with no problems."
Cons: "The planes were clean but had no phone charging outlets."
Pros: "I liked that the middle seat was open on my flight and that they checked my carry on for free because the plane was filled."
Cons: "I didn't like the minimal leg room. Also, there is no way to try and work on a computer anymore because of the lack of room."
Pros: "Entertainment screens were easy to use and fun. Crew was extraordinarily nice and attentive."
Cons: "Boarded 2 hours late due to the flight crew reaching the maximum amount of hours they can fly by law. American should be more aware of their employees' hours. Seats need better head rests. Menu needs more vegetarian options and the prices need to be lower."
Pros: "Got us in a little early. Nice smooth flight"
Pros: "It was on time. Crew was friendly."
Cons: "No direct flight to my destination. Cramped seating. Didn't realize end of plane seats don't lean back."
Pros: "Trenton was outstanding. Very professional"
Cons: "The flight was delayed because the inbound aircraft arrived late, but United didn't notify me until I was already at the airport. They would have known about the delay for hours already by that point, so I could have rebooked on a different flight. Instead I had to spend the night by the airport in Hartford or risk missing my connection and being stranded in Chicago."
Cons: "What happened to complimentary snacks?!"
Cons: "Didn't get requested seats"
Pros: "I would love to take off and make it to my destination next time instead of sit in the airport for 8 hours strung along by the employees saying the plane will be fixed."
Pros: "On time"
Cons: "Check in was with a new trainee and she was not sure how to put in our TSA - we got sent around to other people quite a bit. Plane was late and we almost did not make our connection in Dulles"
Pros: "The crew was polite and caring. Always making sure I had what I needed. The organization for boarding was fast and smooth."
Cons: "The airline has to create a policy that control more the misbehavior of children on board. If children are not controlled properly, the environment becomes very disturbing."
Cons: "Hour and a half delay"
Pros: "Courteous crew. Smooth landing. My only compliant is that we have to purchase in-flight wi-fi."
Cons: "I do not like the in-seat screens that force you to watch advertising."
Cons: "Flight was delayed 4 hours.... missed my next flight, too dc, then rerouted to Philadelphia,and transferred to another airline, got to Dayton at 5 pm. I haven't had a vacation in four years, this was not the way I wanted to start. This was a trip from hell."
Pros: "Everyone was pleasant."
Cons: "Delays due to staffing issues led to missed connection and 7 hour wait for next available flight."
Cons: "United should explain why they wanted to create the Basic Economy Category. What is the benefit for the airlines? I feel that they just took the lowest price they always offered and took away the flexibility we had."
Cons: "No complementary food is provided. Just some mini snacks."
Pros: "The crew was nice"
Cons: "I was stuck between two very large men on a flight where there was apparently no air conditioning. I could barely breathe for how hot it was."
Pros: "The roominess of the sets on this plane were excellent and the stewardesses were very friendly and accommodating ."
Pros: "I like the television system"
Cons: "Everything Worst airline ever I will never fly with them again We chose them because they are the only ones that fly straight to my destination. However, I would rather have a layover than fly with united again! I will be flying with Southwest from now on. Thank you"
Pros: "Early boarding for families"
Cons: "Ridiculously cramped bathrooms"
Pros: "Friendly service"
Cons: "The 737-700r seating is really close when you have 3 big guys in the same row"
Pros: "Friendly staff"
Cons: "Uncomfortable seats"
Pros: "Flight attendant. The actual flight"
Cons: "The Gate agent was rude and fresh. At least 10 passengers told me they did not hear the boarding announcements until the final boarding was called. When I said to my friend as she was running toward the gate that we didn't hear the announcements. The gate agent told me I was the only one because all the other passengers did. I told him that wasn't true. He would not look at me and repeated to go down the jet way or I would miss the flight. Meanwhile more passengers were running for the gate. The message board message displayed "preboarding". I was sitting in the gate area for 40 minutes."
Cons: "We had confirmed reservations to go visit my daughter and son in law in Nashville. We had purchased tickets to see a concert in Nashville. We missed the concert and a full day of planned activities. We were bumped off the flight although we had confirmed reservations. So we decided to drive and incurred hotel charges. We will be driving back home and will incur hotel charges on the way home. We had to pay for gas and wear and tear on our car. This has been an awful experience."
Cons: "Too cold on board"
Cons: "Lack of planning. Even though it was specified that I was travelling with a senior citizen. There was a short time between conecting flights. Having my elderly mother having to rush from one gate to other with no assistance whatsoever. Barely making it to the gate on time and luggage getting lost. Still to this time which is around 24 hours later from the flight, there is no response about her bags. Insulin was on checked luggage. She experiencing serious knee pain due to the fast walk from gate to gate. Fast walk being mention since she is old and can't run. Besides that, flights were good."
Pros: "Comfy enough. Wider than the first plane."
Cons: "Crew was a little short temperee but the plane was over a half hour late. Also, somewhere between Tucson and Nashville they played football with my suitcase and I ended up with broken gifts and a suitcase full of cookies from where thr damn container broke."
Cons: "Flight was canceled and both service desk and over the phone customer service took over an hour so I paid out of pocket to rebook with another airline."
Cons: "People took my seat, family in front of me had tv blaring the entire time and flight attendants did nothing, child next to me threw up on me since there were NO bags in the seats. Took 45 minutes to get luggage. Never again!! And no free wifi?? $7.99 is ridiculous when most other airlines give it for free."
Pros: "The Flight Attendant who was in the back of the place was awesome and very caring."
Cons: "Someone was sitting in my seats and instead of making him move they made us move and tried splitting up my wife and 6 month old child about 4 rows apart. The air started blowing very hot air about halfway through the flight. Everyone was sweating and it was better to just turn the air off completely then keep it on. They tried taking care of it which helped for 5 minutes and then it started blowing hot again. Also the WiFi would kick you off after about 30 seconds and then make you go through a login that takes like 60 seconds. Needless to say... this was the first time I haven't flown Southwest in years... and with the kind of experience it's no wonder why it won't happen again any time soon."
Pros: "Concetta trotter My experience was excellent at Newark airport The service I received was the best I ever had I am handicap and united took excellent care of Me the attendants were outstanding!!!! But when I arrived in Nashville I was suppose to Get a wheel chair to bring me out the door and The person brought me off the ramp and told me To get off he had other people !!! I was shocked thank GOD I had my cane to walk With Nashville should watch who they hire But over all united rocks can't wait to get On another flight on united won't fly anyone else You took very good care of me"
Cons: "And then when I was flying home I had to change my flight plan because my flight got so delayed that I was going to miss my connector.."
Pros: "Everyone was nice and helpful"
Cons: "Every flight was late. I flew from Nashville to lax and both of my flights were late there and back"
Pros: "Plenty of leg room."
Cons: "Loud guy sitting behind us was all."
Pros: "I liked the fact another passenger was willing to switch seats so my husband and I could sit together."
Cons: "I didn't like the attitude received from the person at the desk at the gate. My husband and I looked at our tickets and were surprised to see the seat assignments I had chosen when I purchased the tickets were not there and instead the boarding pass said "see agent". She then assigned us seating in separate rows and handed us new boarding passes. No explanation. We looked at them and handed them right back and said no thank you, we had purchased tickets together. She said, "this flight has been oversold" and motioned for the next passenger to step up. This really upset my husband who told her, "Wait, we are not finished discussing this!" He went on to explain to her we purchased our tickets together with seat assignments - Together. She then said if we didn't reclaim them when checking in, 24 hours prior, the seats then became available again. What kind of logic is this?! Ugh! If I wanted to be treated like cattle I would have stuck with Southwest! We. It's back to Southwest for us. At least they are up front with their rules."
Pros: "They eventually refunded me"
Cons: "The flight was delayed 4 times over 4 hours, then we boarded the plane. They then got us off the plane. We waited two hours and then canceled the flight. The gate agents were rude and not helpful when we got in line to figure out how wee would all get to ORD. It was the most dissappointing travel experience I have had in a very long time."
Pros: "quick flight and good landing"
Cons: "Do flights ever come on time??"
Pros: "It was overall a wonderful flight"
Pros: "The United app was awesome so I could watch movies on my phone during the flight."
Cons: "My first flight was delayed and caused me to miss my next flight which forced me to have to stay over night in a hotel and take a new flight the next morning. I had to pay for all the extra costs of the hotel, taxis and food. It was very frustrating that they didn't hold the plane just a few minutes since there were a lot of passengers ( including myself) who ran to the gate."
Pros: "Nice crew and boarding staff. The plane was repaired rather than the flight being cancelled."
Cons: "No airconditioning on the ground so the extra time on the tarmac was very uncomfortable. While taxiing, a screen went blank, so the plane returned to the terminal, deplaned, and there was a two hour delay for the repair."
Pros: "The process was good"
Cons: "Wish there were more morning flights"
Pros: "Quick short sweet flight"
Cons: "Boarding late"
Cons: "For some reasons, my reservation didn't have an assigned seat number ! For both trips I had to wait as the absolutely last passenger in order to be told where to sit. In both situations hence i had to leave my bag to the flight assistant because there was no space for it left. When I ask for an explanation i was told it was a sort of United software bug. Nobody cared to explain me what happened, nobody came to me with an apologize, and a flight assistant on my way back made also fun of me for being the last one. This is a ridiculous customer service, I told all my friends and will tell all my finance coworkers as well to not use United anymore."
Cons: "Was told no flights for two days after flight was cancelled. Then was told we needed to switch airports via taxi on our own. Then switched to Delta airlines where I had to pay another $60 to check my bags."
Pros: "30- minutes early"
Pros: "Extra legroom where definitely worth it!! Crew was pleasant and professional."
Cons: "Waiting area in Phillie airport needed some live. That may not be Frontier’s responsibility..."
Cons: "Horrible service in orlando . Super delayed departing and arriving . Luggage was delayed as well . No responsw from customer service neither . Never again"
Pros: "Everything was fine. Easy flight."
Cons: "Nothing that the airline can control"
Pros: "Seats where comfortable and I had space"
Cons: "Maybe TV's can be added, the crew members weren't so hospitable"
Pros: "Absolutely nothing!"
Cons: "Acted like a professional airline company!"
Cons: "The seats are very uncomfortable for a long flight."
Cons: "Waited more than an hour to get our luggage in a nearly deserted airport... Staff had to be found to deal with the situation, and the woman seemed rather unconcerned about the issue."
Cons: "Delay due to windshield wiper breaking. Uncomfortable seats"
Cons: "Delays, mechanical issue, push back delay, delays in Nashville to deplane"
Pros: "The sense of humor of the staff was nice to ease the tension of a flight delay"
Cons: "I know part of the cost effectiveness is the fact you don’t serve refreshments but no complimentary water and coffee? Meh"
Pros: "Friendly crew/staff."
Cons: "Seats were really tight on this flight and I felt like I was either in the way of the isle or into the seat next to me. Plus the person next to me was listening to their music so loud I could pretty much clearly make out each annoying song."
Pros: "On time. Low rate. According to my business timing."
Cons: "Charge for Carryon luggage. Charge for snack"
Pros: "I've had a number of enjoyable Frontier flights - the last two from DEN to BNA specifically haven't been among those."
Cons: "In my most recent trip, we start with an announcement that the AC isn't working so we are in for a hot and stuffy flight. Great - what happens next - a kid two rows up from me pukes. Basically clockwork. The crew did as much as they could for the poor kid but there seems to be a consistent trend of maintenance issues or issues being late in my more recent flights with them."
Pros: "Getting to Nashville eventually"
Cons: "The 2 hours delay departure. The crew had no idea what happened. It was a big secret"
Pros: "Friendliness and efficiency."
Cons: "No Wifi. Very little room for anything. Tiny tray tables."
Pros: "Crew was nice and efficient at boarding."
Cons: "No entertainment or at let not informed about any. Seat was to small and no leg room."
Cons: "Sits sucked boradinf sucks"
Pros: "It was a very quick process to board the plane because not many people had carryon luggage. The crew was friendly and apologetic when our flight was delayed. There was also an issue with the plane and the crew had someone come look at it immediately"
Cons: "We unfortunately had two delays and I got home quite late. I understand having to pay for beverages, but perhaps water could be free?"
Cons: "On my trip back, my checked baggage was lost. I find it ridiculous that i had to pay a seat fee when it should be included in the airfare, on top of paying extra for a checked and carry-on bag. Also, there was no complimentary drinks or snacks."
Cons: "Not enough workers to check bags - arrived 2 hours early and had to run to catch flight - made it to gate with only 2 min to spare - hire more workers - several travelers missed the flight due to the issue. I may not use this airline again ... or otherwise arrive 4 hours early which is inconvenient for a 7 am flight on a saturday."
Cons: "When you have to check in to get a lower baggage fee than if you check in at the ticket counter is totally unfair and a very poor business practice. If a friend hadn't told me that I needed to check in online, I would have preferred to check in at the counter. Not knowing what baggage prior to packing, I needed to change my carry-on to a checked bag. So I looked on the Internet for a customer service telephone number, which I found, but it's the wrong number.... Very frustrating!!!! At that point, I wished that I didn't book my flight with Frontier Airlines. Then I had to pay extra money to choose a seat, pay $2.00 for a drink . I definitely know that your customer service is bare bones, and the low price for a flight comes with annoying high price to pay. I will certainly think twice before flying with Frontier Airlines again."
Pros: "Crew was pleasant."
Cons: "Advertised "round trip for $55!" Actual price: approx $155 Ticket = $55 Seat $14 (ranged from $0 for middle seat in back, to $35 for extra leg room in front) each way Luggage: $35 for first bag, $40 for second and carry-on (each way) Seats crammed in. Heard there was 2" less leg room since last modification Seats don't recline at all. No radio/TV ports in seats, because they had no TV monitors at all on the plane. Only snack food that was free was the water. Personally, I'd rather have the airline be upfront with all the things you have to pay for. Doubt I fly Frontier again."
Pros: "I can't comment on what I liked because I didn't make the flight due to the check-in line being over 1 hr long."
Cons: "I didn't like any of it!"
Cons: "They were unwilling to work with us on crediting us back for a flight we missed due to traffic. I will never use this airline again. They can keep the $93 that the refunded me out of $500 spent. Its ridiculous to have spent that much on a flight and there be no remorse for something you could not help. On top of that the charged me $99 to cancel. Frontier is the cheapest for a reason. BEWARE!"
Pros: "Fantastic and easy online check-in, courtious dropbag agents, orderly boarding of passengers, great prices, special priority boarding for active duty and retired veterans, on-time departure and arrival of flight."
Cons: "There wasn't anything to dislike."
Cons: "We were charged for every little thing. From carry on to checked baggage to snacks that are usually included. By the time we were done it was mot expensive then a delta or south west. Not to mention how uncomfortable the seats were."
Pros: "Ease of boarding, the fact that it was a direct flight"
Cons: "Not enough leg room, and I could not recline my seat back. Also, charging for carry on is not good."
Pros: "Flight itself was fine."
Cons: "I was charged for my carry-on and picking a seat upon check-in. That was an extra $200 for 2 people that I did not anticipate. No complimentary beverages, not much legroom and I'm 5'7"."
Pros: "non-stop flight"
Cons: "The crew was unfriendly. Had to pay for carry on's. Also had to pay for drinks and snack. Took over an hour to even be offered a water."
Pros: "Cheap fair so if you need to get from point a to point b on a budget and you don't want any frills it's the way to go. We got there and everything was on time and the people were friendly."
Cons: "Small seats, you have to pay for all bags checked or carry on. We had to wait for over 30 minutes to unload. No complimentary anything."
Pros: "The only thing I liked about the flight was finally making it to my destination."
Cons: "The flight was delayed numerous times with little communication from frontier. By the time we finally departed 5 hours later it was a normal cramped flight(I'm a smaller build person and have no clue how larger people can fly but I can't really ding just frontier for that). When we arrived we had to sit in a holding area waiting for a gate to open for nearly 3 hours. Waiting on the ground is not nearly as comfortable as the uncomfortable flight. When a gate finally opened up we hurried to baggage claim where we were shocked at the lack of service. I have never seen so many bags lying around everywhere. On our carousel there were 7 flights... 7. Hundreds of people were waiting on bags and not a single piece of communication from frontier. 2 hours later we found our bags arriving on a carousel on the other end of the baggage claim terminal just by walking around waiting. Absolutely worst flight experience ever. Friends don't let friends fly frontier."
Pros: "Departed on time, arrived early."
Cons: "Long baggage check-in lines."
Pros: "Not much"
Cons: "Cheap tickets and paying extra for everything then delays and cancels with little to no help given out"
Pros: "The price was the draw, but it is very true on Frontier Airlines "you get what you pay for""
Cons: "Seats were very thinly padded, small and non adjustable. The price for both CARRY ON and checked luggage was the highest I have found, $45 carry on and $40 checked. The price for a drink of any kind, water, soft drink and so forth was way too high. Anything to eat was also out of line. If you are diabetic be for warned, bring your own. My flight from Nashville to Las Vegas was so bad, as far as hidden fees and customer service goes, I tried to book a on any other airline for the return trip to Nashville. This was even though I had a round trip ticket on Frontier. To my dismay all other airlines were full. I am writing this review as I wait at the gate for a departure time on my Frontier return trip, we are 2 hours late for departure with no new departure time given. There are not any Frontier employees in the gate area to give updates. This is the bottom of the barrel for airlines and I will not ever be flying Frontier Airlines again."
Cons: "No wifi even though advertised as such, seats didnt recline, small tray, bags picked up in another terminal, no free beverages, cost of bag, will not be flying Frontier again"
Cons: "After waiting for an hour, we were told the plane was having mechanical problems and forced to deplane. Then they boarded us back on the same plane. We took off 3 hours late. I paid $40 for my backpack cause I also had a purse and was told I couldn't have both. Then, after the delay and already paying excessive, unexpected fees, was told her if I wanted any drink besides water, I'd have to pay for it. What I should have paid for was the slightly higher fare on another airline. #teamsouthwest"
Cons: "If there were a ZERO star option available, that would be my rating."
Pros: "Friendly positive crew."
Cons: "The airplane was uncomfortable. No entertainment. No real perks for every upcharge we encountered. We were charged for soft drinks, charged for selecting seats, and charged for carry-ons. Then on top of that at the end of our flight back to Nashville, we were being oversold a frontier credit card that wasn't that great of a deal. The stewardess was rude, strict, and just plain unfriendly."
Pros: "Flight crew very professional."
Cons: "Flight was over 2 Hours late with no weather delays impacting the inbound flight. $40 carry on baggage fee?? I won't be flying Frontier again."
Pros: "Nice Flight and we were kept updated by the crew."
Cons: "Flight was first delayed to 6:15 then to 7:15 via text but when plane was back on schedule for 5:44 I did not receive a text. We checked the board when we landed and the gate to verify that we were still on the 5:44 flight. Happy that we were not delayed anymore. Glad that we did not relay just on my text alert."
Cons: "Never flying this airline again. They Cancelled my flight without telling, I had to call to ask why."
Pros: "It was a non-stop flight so that was good."
Cons: "Long lines checking in, extra fees for checked luggage, extra fees for assigned seating, extra fees for carry-on bag, fees for drinks and food. The airfare is deceptive because everything is extra. The seats aren't very comfortable and don't recline. The checked luggage also took a long time to come out at the destination."
Cons: "Boarded us on the wrong plane, and was delayed 5+ hours with maintenance issues and ran out of gas! The crew was rude and didn't care about our comfort and also didn't tell us exact delay times so it was a guessing game of when we were even close to boarding."
Pros: "The initial price!"
Cons: "I arrived 40 minutes prior boarding time and my seat was no longer available. I paid $365 for a one-way ticket because frontier doesn't conjoin with any other airlines."
Pros: "The flight was late. No complimentary drinks or snack. Any excuse to scaleback customer service to the very people paying to use your airline. Just don't follow what you think everyone else is doing."
Cons: "Seating too close. Hard landing in Nashville,TN."
Pros: "It was on time"
Cons: "ruff ride"
Pros: "I got to my destination safely."
Cons: "Don't know where to begin. Check in desk with Frontier unprofessional and clearly not managed well. Not being updated except 1x reason for sitting on runway for a long time. On and on but last time to fly this airline!!!!"
Pros: "Crew was fantastic"
Cons: "More comfortable seats"
Pros: "CREW WAS AMAZING. THANK YOU!!!"
Pros: "The crew was helpful polite and professional"
Pros: "Our seating pass was upgraded at the terminal at no extra cost."
Cons: "Window seats would have been better."
Pros: "Early departure and early arrival!"
Pros: "not much. bumpy flight , seating tight"
Cons: "not much"
Pros: "The crew was very nice and the seat seemed more comfortable than another airline I was on."
Cons: "Nothing. It was perfect. Smooth landing as well. Great pilots!"
Pros: "Efficient crew, arrive early, smooth landing."
Pros: "Great service Good patience Great experience"
Pros: "The price."
Cons: "Seats are a bit tight."
Pros: "Got there safely"
Cons: "Cramped, disorganized seating. No fault of the airline but sat next to rude, loud and unhygienic travelers. The check-in process was awful as well. I approached the Spirit counter because I was having trouble with my app. When I asked for assistance the girl at the desk only said and repeated "boarding passes must be printed at the kiosk" as if she didnt want to be bothered or that's all she knew how to say."
Pros: "On time flight"
Cons: "Lounge restrictions, most airlines let us take a carry on and a personal item with no cost"
Cons: "I purchased a seat and someone else was sitting in the seat. I had to be reassigned to a different seat."
Cons: "Having to wait 45 minutes for baggage"
Pros: "outbtoundflight 4+ hours late inbound flight 2.5 hours late never even offered passengers water"
Pros: "Easy boarding/unboarding, seat assignments, self servcie luggage tagging at FLL."
Cons: "Fees for everything - including seats so we could ensure we sat together. Still prefer all-in cost. Wound up paying more than another airline. Tray table very small, no entertainment, ticket counter staff not very friendly (BDL) - act like we were bothering them. No self service luggage tagging at BDL"
Pros: "The plane was very clean and crew was okay."
Cons: "No explanation about delay and horrible check in process. There were very few announcements about boarding."
Pros: "Comfortable seating with the $50 increase for the bigger seats with extra leg room."
Cons: "Nice flight...but the two plus hour delay was awful."
Cons: "Plane was maybe 1/2 full. Almost everyone was jammed 6 across in the back third of plane. Front empty. Could only move 4 seats up or back after takeoff. Ridiculous. Finally stewardess said we could move elsewhere. Thank god."
Pros: "the plane was half empty so I was able sit in isle seat"
Cons: "that I had to pay $55 For luggage i had small bag with my snacks , map and small feel an table. I also had a small bag for 5 days of clothes but had to pay $55. no savings here."
Cons: "Didn't like the waititn for the luggage"
Pros: "Speed of the flight"
Cons: "Love everything"
Cons: "There is no hot or any complementary food. There is no entertainment provided on Spirit planes."
Pros: "A quick and direct flight"
Cons: "Having to pay an additional 30.00 for an over weight bag that would not be with other airlines"
Pros: "The flight crew were very good and informative. The plane took off on time and landed earlier than expected. The seats we chose were comfortable but a little expensive. Boarding was easy."
Cons: "To choose your seats was a little expensive and the baggage costs were way too much for a couple going on vacation for a week with one checked bag."
Pros: "On time arrival. Smooth flight all the way.good Customer service."
Cons: "Everything was good. No problems"
Cons: "At least water should be free"
Pros: "Overall positive experience with boarding and in flight. Might have gotten lucky but my flight was very peaceful and arrived 40 minutes early."
Cons: "Spirit airlines isn't up front with their baggage fees and everything that is not included in your original ticket price. After 200 to book I had to pay an additional 40 each way for my one checked bag, 20 to pick a seat next to my travel companion ect. Without the early check in it's even more. Would have rather known the expenses before the 24 the early check in, might have booked a different carrier. Just felt deceived by all the add-on fees after booking"
Cons: "Chairs just I little hard"
Pros: "On time and reasonably priced"
Cons: "Bag fees are steep with only 40 pounds allowed before another $30 increase over 40..."
Cons: "I had to postpone my trip and was hit with all kinds of penalties from Spirit Air."
Pros: "On my way to Bradley(Hartford) the flight wasn’t full, there were empty seats!! I sat in the first row behind the cockpit, the seats were extremely comfortable, wide, and a lot of legroom. My return trip to Orlando I sat behind the spacious seats in a row of three, in the middle seat, a little cramped. There was an empty row behind us, an elderly lady took the window seat, I asked if I could take the aisle seat, the stewardess said no because of a weight balance, another woman was allowed to take the seat!! I still like the airline, and would fly it again."
Pros: "Flew spirit only a matter of time til they will charge you to use the restrooms!!"
Cons: "Plane was very crowded and uncomfortable; no way to fly✈️"
Pros: "Everything was spectacular. Thanks."
Cons: "Nothing was bad. Thank you Spirit"
Cons: "Flight not full and they still jammed people 3 to a row. Web site confusing and difficult to use, unable to get a real person on the phone for help. My cheap fare doubled at check in due to baggage charges that were not made clear in advance. No email confirmation of flight. I would not fly Spirit again despite the fare,"
Pros: "I lucked out and ended up with a whole row to myself. Slept like a baby :)"
Pros: "Friendly staff. Good take off and great landing"
Cons: "Confusing rules"
Pros: "Smooth boarding and offboarding"
Cons: "Seats are narrow, feels squeezed"
Pros: "On time, crew was great, check in was easy, passenger cost excellent."
Cons: "Bag cost. $50 at check in. Didn’t even see the option to pay for it when I booked the flight. Maybe I missed it but if so it wasn’t obvious like it is at other airline bookings."
Pros: "This is not a comfort/luxury airline experience. It was, however, efficient, timely, and had pleasant staff. The seats are not comfortable and the $8 ones don't recline or have much cushion. It was great for the short flight from CT to SC."
Cons: "The seats were not exactly uncomfortable but could have been better, and didn't recline."
Pros: "Service with a smile and great attitude!!"
Cons: "Service with a smile and great attitude!!"
Cons: "Luggage $45 carry on $38 this is where spirit gets you"
Pros: "Friendly crew"
Cons: "Baggage check.. computer was down.. 2 people checking & 4 standing around while the line got longer & the flightvtime was getting closer.."
Pros: "I found a great price for my tickets...."
Cons: "Unfortunately the price for a carryon outweighed the ticket price. I checked online and it said $25 and up for a carryon. At the airport they were all the same price of $52, not to mention they had the worlds smallest carryon dimensions so I had to check my backpack! Won't be flying with them again"
Cons: "I was given no warning that we would need to pay over $50 per bag at the airport! I was shocked and unhappy."
Cons: "Our flight never left because they didn't schedule a crew to fly the plane. I received an email only 6 hours before my early morning flight so I was unable to even find another flight to take. When I received the email there was no explanation as to why my flight was cancelled. I then waited on the phone for over an hour to speak with someone, I was told that no crew was scheduled to fly the plane. Because of this airline I missed my sisters graduation. I will never ever be flying with this company again. On top of that they try to rip you off by making you pay 50 dollars to carry a bag on the plane. Their flights may be cheap but they are completely unreliable and I would rather pay more for my flight then deal with this terrible company again. NEVER FLY WITH SPIRIT!!!"
Pros: "Easy boarding, on-time flight."
Cons: "Extra charge for seating"