It’s too cold like fridge and they don’t offer a blanket with expensive price
No wifi, seems to be very common with Southwest currently. Everything else was normal.
The Air hostess were very rude on my flight from Houston to Austin . Their regular communication itself felt a they are shouting at people.
The flight crew was extremely rude and especially not helpful when our flight was delayed.
Still a fan of open seating. Flight was on schedule and arrived on time. The 737 MAX is very comfortable.
Plane late from DC to Austin 30 minutes. Crew made up much of the time enroute to San Diego.
Fine, but how to board on SW versus othrr airlines, is just lame. Goood staff though and all was solid otherwise.
Our first flight was so delayed that we had 10 mins to board the next one. We requested if the flight attendant could allow us off there plane first and they denied our request even though I have seen this done before. Luck was on our side that we didn’t miss our next flight.
The flight in it self was good. The delays looking for pilots was unexpected.
This flight left late. We had A46/A47 boarding, but SW boarded 45 people from an interrupted flight ahead of us. It was a zoo. Seats are very uncomfortable, even for a 5’8” person of normal BMI.
Bag got checked but I thought one personal item was guaranteed.
First class flight crew was barely available. They came through 3 times while we were on the plane for nearly 4 hours.
Packed flight, which makes it tough on crew and boarding staff (and the customers of course). But this was great boarding, clear instructions, etc. Traveling on the weekends are always fraught with danger as you have families and less frequent flyers thus more confusion. But this flight went as planned.
Overall we had a good experience during our flight from San Francisco to Houston.
The power at the seat didn't work and the seat itself was difficult to adjust - this was a business class seat. Flight attendant gave me miles to compensate. The attendant was very professional and on top of his game the entire flight.
Unbelievably poor service from flight attendants. They didn’t even do water service on a four hour flight. Just disrespectful.
Plane was crowded and even when we hit altitude, the plane was hot, not enough air flow.
I was refused to used the toilet closes to my seat and had to go to the back of the plane .. it was difficult for me I’m a wheelchair customer
Crew was very cooperative and professional. Passenger's first checked in bag should be free.
On time every leg of the journey and exceptional staff at counter, gate, and on board. I haven’t travelled in US for a long time and was genuinely surprised how pleasant this was.
Friendly crew and pilot. And thank you to the pilot for his smooth landing technique where the wheels don't hit the ground hard - that should be table stakes but doesn't seem to be the case nowadays.
The flight was delayed and gate changed so that was not fun and the flight to Dallas from LAX was very delayed on Sunday. It was just not a great experience due to the delays both ways.
Nothing available at the assigned hotel as far as brush, toothbrush, etc after forced layover with bags that departed
Cabin staff were very disengaged, spoke with no eye contact, dismissive. Disappointing compared to my United experiences.
Flight attendants were pleasant and helpful. Pilot gave fair warning about turbulence.
Unfortunately the flight was delayed. On a positive note the status updates in the app/text message were good
extremely tight seats. seating next to a large person makes the space very uncomfortable. The crew is not very friendly either.
The flight was 3 hours and 40 minutes late. The communication around the delays was awful. I fly this route regularly and it is always late. I don't understand it. The flight attendants were not friendly and were generally loud. This was an overall bad look for American Airlines.
Staff are polite,and even offer us to tag our baggages upon seeing us from the entry
On-time, direct flight is great. Having one bathroom out of order was unfortunate.
