Pros: "The prices were low and the crew was great. A lot of entertainment options, also!"
Cons: "Boarding was rather disorganized"
Pros: "I used frequent flyer miles for the tickets."
Cons: "The crew was late getting to the gate. All of them talked to me like I was a child they were disappointed in. No one smiled. I thought all of the crew was mad at us for using their airline."
Pros: "There was a TV with entertainment. The fight to DR was terrible with no TV for some reason, in 2019"
Pros: "The crew was fine"
Cons: "The worst international flight I’ve been on in years. No seating room. The movie was shown on tiny screens in the center aisle (which I didn’t think existed anymore) and was barely audible and tuned in and out. The plane also lacked air conditioning. A truly awful experience."
Pros: "The crew and plane was great"
Cons: "The first flight was delayed causing me to miss my second flight and having to spend an extra night at my layover location but the airline accommodated me accordingly with a room and flight the next morning Dallas airport was a shambles not being helpful at all with the people who were delayed"
Cons: "Flight was late arriving so boarding started 20 minutes late. The ladies at the counter did a terrible job of keeping us informed of what was going on ( saying nothing at at really)."
Pros: "The flight was very quick and the crew was very professional"
Cons: "Very bad operation at the gate i was ticketed with a new ticket because the flight was late and others and i miss a connection the agent who was at the end of her shift gave me a ticket in error i was pulled off the plane and not permited to fly until the next day"
Pros: "One plane had comfortable seats, with adjustable headrests."
Cons: "The first plane had very uncomfortable seats that do not really lean back and no charging ports for devices. No free WiFi."
Pros: "Checking in and boarding the plane went fast and smoothly. The crew was very kind and friendly."
Cons: "I wish American offered more vegan and wheat/ gluten free options, as well as herbal tea options. I was determined to sleep during this flight, but I was hoping this plane would have the TV behind the chair. I enjoy watching the live map as we’re flying."
Cons: "Kept us on plane for 90 mins while changed a fuel filter. This got us home at 230am."
Cons: "Not having to change airlines. If the 1st flight hadn't come in 40 minutes early, I might have missed my connection."
Pros: "Very friendly flight crew. Lots of smiles and personal touches."
Cons: "Both ways there was no option for vegetarian or meat. No more bread was available too"
Cons: "My flight was missed due to being in TSA and the flight leaving 7 minutes early without my knowledge. Had to reschedule to a later flight and totally messed up my plans"
Cons: "Seats were super small, people kept bumping us, and so did the crew, without even say sorry"
Pros: "The crew and the fact that they at least acted like they cared."
Cons: "After UA posted a four hour delay for my original flight, I switched to the next available 1.5 hours later. That flight got delayed and then delayed some more, and by the time I got to SFO, the flight I originally booked, landed about 20 minutes later."
Pros: "Flight left on time and landed early"
Cons: "A window alarm went off loudly for about 20 minutes during the flight. The crew seemed to be aware of it but made no attempts to stop it or to inform passengers what was going on."
Pros: "Flight attendant was great at least and despite seatbelt light being on whole flight, attendants did pass out those struppelwaffle things which I really do enjoy. Offered complimentary checked baggage to destination for people to use for their carry-on bag."
Cons: "Flight was delayed without a reason given. Plane appeared poorly maintained on inside, with loose interior border panels that would shake and make noise during turbulence."
Pros: "A pleasant surprise when overbooked flight was announced was that I could give up seat on Chicago to LA flight and get a direct flight Chicago to San Francisco and still make my connection to Santa Rosa. A very nice perk. Everything comfortable on flight."
Cons: "Can’t think of anything. Comfortable flight. Good flight attendents."