Pros: "Over all experience"
Cons: "Lounge at LAX"
Pros: "To be honest, I liked everything."
Pros: "Quiet flight"
Cons: "Being placed in a middle seat as it was the last available on the flight (and having to travel on a different flight from my wife) meant I had limited comfort."
Cons: "I’m disabled and was assisted from the pavement to the plane seat. Excellent all the way around."
Pros: "Crew was polite, enjoyable and considerate!"
Cons: "bigger seats, lol, but that's pretty much an "always" for business class, am I right?"
Cons: "Crew could have been just a tad bit more friendly"
Pros: "Crew was very good."
Cons: "Fresh food and better entretaiment"
Pros: "Boarding and disembarking is always quick and organized. Flight crew is always great. Have to separate my experience with customer service group. Thats a different story."
Cons: "Flight was great. No complaints."
Pros: "Comfort of flight. Amazing crew. New clean plane. Great entertainment."
Cons: "We were 45min delayed for a 60min flight :("
Pros: "Really was all good!!"
Pros: "Clean airplane. Great Alaska Airline app for managing flight."
Pros: "The assistance by the San Jose CR Alaska office re; my misplaced carry on and their super help in the return exchange of backpacks"
Cons: "Meal on board charges"
Pros: "organized well staffed professional prices were reasonable free wi-fi and movies"
Cons: "Sketchiest landing ever. And the crew definitely didn’t communicate that our plane was having problems..."
Pros: "Comfortable seating and fast boarding."
Cons: "It take the plane a really long time to get to the gate. I understand flight sometimes get delay but we landed at 8:04 and didn’t get to the gate/existing until 8:40. I wish the flight crew kinda inform us that we might get to the gate a little later due to etc, but nothing was announced and the crew seem a bit annoyed with the situation as well. Well atleast one flight attendant in particular."
Pros: "The staff were friendly. Boarding was quick and easy. Flight was on time."
Cons: "Old flight with no entertainment. Flight attendant bumped elbow every time he passed by."
Pros: "Everything in Alaska’s control went great. The passengers not as much."
Pros: "The fruit and platter, instead of the meal offerings in first class.. Delicious. Warm nuts. delicious. Salted caramel brownie, not good at all. People in first class need to pre- order their meals on the Alaska app, so you will get what you want for your meal. Flight attendants were excellent. Knowledgeable. A medical emergency happened during the flight, the flight crew were very good at assessing the situation, and accessing help on board, as well as on the ground. We hit a lot of turbulent air the last portion of the flight, two aborted attempts at landing, and a long while of figure eights over the KC area to wait out the thunderstorms and wind, we arrived well over an hour late. The flight crew instilled calm, and made us feel safe."
Cons: "The food offerings in first class, not great. Cleanliness of the tray tables not good."
Pros: "The people at the gate kept us updated and tried to make loading as fast as possible."
Cons: "Being an hour late."
Pros: "I am so glad that 5 of our family got the seats in a row."
Pros: "Getting to where I needed to go"
Cons: "Stopping the plane to fuel at another airport understandable. But then you ran out of food for purchase on the first flight (I was sitting in the back). Then connecting at LAX was horrible. Everyone had connecting flights. Off the plane onto a bus. then through customs then shuffled outside with no guidance from employees. Finally I found someone to ask bc 15-20 people were around me in the same boat. Where the f do we go we wondered. The employee was insanely rude. I’m attentive and I listen. he was saying pay attention I told you go right blah blah blah. He was literally standing there with his arm out pointing right and never said a word to anyone. So once we figured out to go outside and right we had a stressful ten minute wal hoping we were going the right way. We were! We get to tsa and have to go through screening again. Which is insane bc we just got off a plane. The tsa agent told us this happens everyday with a smerk. On top of her attitude, her and the two other lazy ladies on her line were painfully slow. The other two lines went at least twice as fast(no exaggeration!) made it to gate 66 to find it was changed without notice to 63. Made the flight by two minutes or less sweating from running around!"
Pros: "I always enjoy flying with Alaska Airlines."
Pros: "Cabin crew was very efficient and helpful. One attendant was able to help me get entertainment app to work by advising me to turn off privacy settings on my phone. Good flight. They had a wheelchair ready for me on landing, not because I requested one but because they noted I had used one to change planes. Really nice"
Cons: "Couldnt get seat to recline."
Pros: "Service was good."
Cons: "Seats are very uncomfortable, little padding. Flight was over an hour late leaving SJO."
Pros: "Alaska is great in all ways"
Cons: "We were delayed. Crew was rude. Then we flew to another airport just to get fuel, which further delayed us. We arrived late to the connecting airport and missed our connecting flight home. Not given food vouchers. Had to pay for 1 checked bag despite flying internationally. Overall, very dissasatisfied with Alaska Airlines and I will be sure to go out of my way not to book again with Alaska."
Pros: "Comfort of premium seats. Free drinks and snacks."
Cons: "A little too cold. But I've learned flight are usually cold and went prepared."
Pros: "Flight attendants were super friendly and responsive."
Cons: "They need an internet service that works outside the U.S. The bus ride to immigration and customs is awful."
Cons: "Would love to see more vegan options on the menu!"
Pros: "First class upgrade"
Pros: "Customer service and flight a little early!"
Cons: "Wider seats, sitting in middle seats is miserable to sleep in"
Pros: "Pleasant mannered crew"
Cons: "Flight delay"
Pros: "Air travel in the US is a disaster. People are cattle. Food is overpriced. Some airlines have policies that out to be criminal in how passengers are treated. The good news is Alaska and just a few other smaller airlines are far less terrible than the rest of the industry. The product is still cramped, unapitizing and not always smooth... but the crew is consistnetly awesome... and their policies are customer friendly"
Cons: "Selling the credit card on every flight for 15 minutes is torture. Force feeding us an informercial once is more than enough but if you have a round trip with connections it is 4 times. I was considering it but by the 4th time I was too annoyed to ever get your credit card"
Pros: "Crew was nice and courteous."
Cons: "Boarding method."
Pros: "First flight (out of 5) they didn't run out of hot meals before they got to me."
Cons: "Delay for more than an hour due to malfunction in the cockpit with no explanation for a very long time. Seats would not recline even an inch and very uncomfortable."
Cons: "charged for ipads, wifi didnt work,"
Cons: "The cabin was way too hot. A person shouldn't wake up sweaty"
Pros: "Nice crew and yum cheese plate"
Cons: "Late boarding and late arrival."
Cons: "It was a 6 hour flight with no meal provided, only two small cookies. It was an evening flight."
Pros: "Alaska Airlines was a great, very friendly crew and pilot. boarding was eazy , and the flight was on time."
Cons: "I arrived to Costa Rica on a flight from El Salvador, police hold a long line which made a lot of people loose their connection flight including myself. After losing my flight, Alaska did NOTHING TO HELP to get a new flight or get hotel accommodation. Alaska employees showed great disregard for helping stranded costumers that lose their flight even when it was not passengers foul. I will try NOT to flight on Alaska anymore!!!!"
Pros: "Connected to a virgin flight at lax. Flat out terrible. No one to help us - no signs to tell us where the bus is to take us from terminal 3 and 6. We had to renter security on our way given the terminal change and lost our tsa. General just really bad merger stuff. Hope it gets fixed. I'll wait to fly Alaska virgin for a while."
Pros: "I got almost a full Alaskan Amber to myself because no one else had any"
Cons: "We were delayed an hour and 40 minutes due to weather in Seattle which was not the airlines fault but I was sick and crabby"
Cons: "Flight schedule is what I did not like. It would have been good if there was a straight flight from Alaska (Anchorage, Fairbanks) to LA and LA to Alaska (Anchorage, Fairbanks)"
Cons: "Since it's a flight that leaves from a Spanish speaking country, announcements should be made in both English and Spanish. I can speak English, but there were some people who can't and I had to translate for them"
Pros: "We've always enjoyed flying Delta and this trip had been just as nice as the previous ones we have taken through this airline."
Cons: "Our stewardess/stewards seem to be incredibly cranky on this trip and very unapproachable. They must have been having an "off" day I guess."
Pros: "As expected of Delta. With Covid, even the food service understandably was limited. They had prepackaged goodies, albeit not much flexibility, but I had no complaints. Mid row was empty per Covid, for flight comfort, this was somewhat a plus. Knowing air was filtered with HEPA filters every 2 minutes with fresh oxygen and outside air mix was also reassuring."
Cons: "The mask mandate needs to be voluntary ADA violation"
Pros: "As always the Delta crew was super friendly and helpful and made the trip very enjoyable."
Cons: "Everything was perfect"
Pros: "no very poor , terrible plans and plane service"
Cons: "better aircraft, better trained staff from delta service in tei cities wonderful fred"
Pros: "I liked that is was a short flight"
Cons: "Plan was old. Seats not comfortable. Plane not clean. Flight attendants not attentive. A lady stored her carry-on on the floor in front of her and she was in the emergency row! Attendant walked by before takeoff and said nothing! Really?!"
Pros: "Everything was great. Our 4-hour flight went off without a hitch. We've flown with Delta many times and have never had any problems."
Cons: "Basic economy is just another way for the airlines to provide low service and nickel and dime everyone while charging the same prices."
Cons: "People that take up more than one seat should be required to purchase two seats. The woman on the isle was over the arm Rest in my seat the entire trip. It is unfair to me. No one came to Take trash for 2 hours so we had to keep our tray tables down."
Pros: "Not much"
Cons: "Business aisles are one way only, very impractical. Bathrooms are tiny unlike 777 and the seats are not good, i dislike the narrow feel of the feet well and there is noooo storage for shoes or amything else..what fail. And the door thing is a joke. I will make zero effort to fly this equipment...777 is the best after loosing the 747."
Pros: "Nicer plane"
Cons: "One stewardess almonds mowed me down with cart"
Pros: "The flight attendants was very rude & keep harassing me about my emotional support dog, I was a real animal hater, the complaint is to long to list here, never experienced such a rude flight attendant in all my years of flying , I filed a official complaint with delta."
Pros: "Everything was really great"
Cons: "I can’t no say anything bad"
Pros: "Complimentary beverages."
Cons: "Chicken and pasta for dinner"
Pros: "Every Delta employee that we encountered was professional and pleasant"
Pros: "On time. Seat upgraded seat to Delta Comfort plus, courteous flight crew, music before take off and landing."
Pros: "The crew both going and coming from San Jose, Costa Rica were incredible."
Cons: "The long waits on the tarmac waiting on other planes to leave. Which was a big problem because it caused a lot of us to either barely miss our flight or miss our flight."
Cons: "Almost an hour late leaving the gate."
Pros: "Upgrade to ComfortPlus"
Pros: "The food is always good on delta, entertainment is great as well, and the seats are comfy as long as you’re not seating next to someone obnoxious."
Cons: "The staff is always ao disorganized, sometimes even unprofessional, they talk about other passengers, their shoes don’t match, when they did announcements on the PA they forgot what they were saying or they made mistakes and had to correct hen making it all very confusing. I fly often so I know the drill but those things must make the flight super uncomfortable to someone inexperienced."
Cons: "On time, free upgrade."
Cons: "Separated from my wife even with pre-assigned seats. And One of the stewardess would not take my banana peel and has asked me to dump it into lavatory trash myself. She did not want to handle banana peel without a glove."
Pros: "Good abording"
Cons: "problems with seating assignment"
Pros: "Clean plane with nice navigable entertainment."
Cons: "Crew was chatty with each other & joking with one another but almost rude about serving us. Ran out of sandwiches for purchase at lunch flight & simply threw snacks at us. Made “ exhausted” comment about getting a lime wedge for a margarita & then went to rear of plane to chat with other flight attendents. Worse, we booked with kayak, but actually the delta/ Aeromexico flight was booked with vayama. When one flight changed departure time, we no longer had our great pre-selected seats & couldn’t check in online. We had to work it out with delta & then aero Mexico t. After 30 min on the phone we got the last 3 bavk row seats near the toilets & cackling, aging flight attendants. No reclining or real food made for a lousy 3 1/2 hr lunch flight. No apologies, smiles of sympathy. Just snacks tossed our way"
Cons: "You messed up my life with your poor service."
Pros: "Exceptionally helpful & attentive flight attendant, comfortable, on time"
Pros: "Crew was amazing , one patient was getting sick while flight and always to flight stewards where always outside bathroom to help her. And crew was still able to service whole plane of 200 passengers."
Cons: "My screen seat miniature work but headphone jack was messed up tried two cords and not working so could see movie could not hear so for 5hrs that’s what I did which made me focus more on comfort. Plane interior was or looked brand new."
Pros: "Like the airplane - Boeing 757. More comfortable than the 737."
Cons: "Don't like the towel dispenser location and function. Can't find it when standing and a bunch of them come out at one time."
Pros: "The entertainment"
Cons: "Did not like that they still made me pay a fee to bring my support dog aboard. Stood at the special services counter just to pay a fine for my medical animal."
Pros: "The plane went where it was supposed to go."
Pros: "Staff lovely"
Cons: "Flight delayed so we got bumped to a later connecting flight An eight hour trip became a 12 hour trip"
Pros: "It landed safely"
Cons: "Delayed take-off, one plane for hour or so."
Pros: "Movie helped to pass the time this was the longest flight ever I was glad when it was over"
Cons: "I have nothing to complain about"
Pros: "The entertainment"
Cons: "We didn't get our seat assignment until we got to the gate. Attendant said it was because tickets bought too close to take off don't get to pick seats, but we bought our tickets about three weeks before. Also, my boyfriend and I sat in a full row while the row in front of us only had one person. It would've made more sense to put that person in one of our seats and us in that row to give four people more space instead of just one."
Pros: "Nothing I can think"
Cons: "The seats selection"
Pros: "It was on time"
Cons: "Too short of a layover in Atlanta"
Pros: "The turkey sabdwhich was tasty. Good movies."
Cons: "Telling me the doors were going to close & I couldn't use the restroom prior to boarding. Here I was starving from flight delays. In reality the door stayed open another 15 mins & people boarded with their to go food."
Pros: "The plane was not very full and I was selected to move be from row 30 to row 16. All seats in that row were empty. That was very nice."
Pros: "on board service was nice and promptly"
Cons: "Delta continúes to use an older 757 in this 6-hour flight with cramped seats and seating arrangement in business class. I have taken this flight several times in the last 2 years and written about this issue but now doubt anybody cares about these comments. To make things worse, my seat would not recline!"
Pros: "the plane crew were nice"
Cons: "ok wont fly delta if i can avoid it"
Pros: "Small cubicles are pretty comfortable but a little cramped . No they are upgrading their business class to larger "suites" and that will be good . The food is good but nothing to write home about . Your payment system works well but as usual there is a somewhat limited library."
Cons: "1. Boarding order is not by seating making boarding very inefficient"
Pros: "It got me home."
Cons: "Although I paid for a first class ticket I was seated in coach. The plane was a commuter jet, and I suspect that Delta added one or more rows of seats because even though I'm of average height and less than average weight I had no leg room at all, and the hip room was minimal at best."
Cons: "it took 7hours due to storms"
Pros: "Friendly, friendly, friendly."
Pros: "Good movie selection, clean plane, easy boarding process"
Cons: "Huge delay in Germany, missed connection in ATL, got home a day late"
It was exactly as I expected, on time, smooth flight, courteous staff.
Flight was delayed by one hour, then another 1/2 hour then cancelled and changed till the next day. We were not allowed to get our luggage & put up in a dirty hotel. I had cockroaches in the bathroom. When I finally arrived home…i noticed the airline had damaged the zipper on my suitcase. An awful awful trip thanks to American Airlines.
Pros: "Arrived 30 min early."
Pros: "Crew was very nice and helpful"
Cons: "It would be really nice and good for the environment to utilize less plastic bags and find ways to recycle more. When I think of the amount of plastic used in every flight I cringe knowing where all that plastic would end up."
Pros: "I was arriving only 45 minutes prior to departure time. Not able to check in my luggage. AA ticketing agent allowed me to bring my garment bag through security and to be checked in at the gate. Thank you very much!"
Cons: "Nothing really. Very satisfied customer here."
Pros: "The crew was great. I showed up to early and they were able to adjust my flight so I wasn’t sitting at the airport all day. Best service."
Pros: "So ridiculous airline didn’t though in costumer at all"
Cons: "Debbie in Business Class made the trip even more special than ever! 1. Congratulated everyone on board for thanksgiving for those who follow that tradition 2. Spoke so kindly on the PA system in both English and fluent in Spanish 3. Kept my coffee hot fresh and always was smiling even those had to work on a holiday We will always fly AmericAn because of flight crew like Debbie..... 1000% super star for AA!!!"
Pros: "cabin attendant was excellent"
Cons: "terrible plane because overhead space is extremely limited and the curvature of the plane limits legroom for window seats."
Cons: "Sat on runway when we landed took forever to get to gate. Late on a non stop w good weather"
Cons: "Lack of a crew delayed flight 4 + hours."
Pros: "The boarding was fast."
Pros: "Comfortable seat, no middle seat on my side of plane."
Pros: "It was on time"
Cons: "Delayed on the tarmac"
Pros: "We left a few minutes early"
Pros: "Love flying with AMERICAN AIRLINES."
Pros: "Flight attendant was dilligent"
Pros: "I am so glad that there is a direct flight from Des Moi es to Philly. Our flight home arrived a little early and the crew was very responsive and professional."
Pros: "They boarded quickly, left early, arrived 40 minutes ahead of schedule. The staff were very friendly and efficient."
Pros: "The trip was easy and the time very good set!"
Pros: "That our pilot was giving us updates as to why we were slightly delayed."
Cons: "Our flight attendant didn’t know what food we were getting. When someone asked in front of me, she said “I’m not sure it could be either turkey or ham”. If you serve customers from all walks of life including Hindus, vegetarians, Islam, Judaism, it should be expected that the flight attendant know if that is turkey or ham. Another thing is that there was no final check by the flight attendant. We landed with tray tables down, seats recline, and people were still on their laptops."
Pros: "The entertainment"
Pros: "At least they should give a can of the soda"
Cons: "The cookie"
Pros: "Instead of British, my plane was changed to AA. The plane was very old and outdated. For a long international trip, it was disappointing and scary at the same time. No personal monitors, no phone or iPad charger, dirty and old bathrooms.... just disappointing."
Cons: "Instead of British, my plane was changed to AA. The plane was very old and outdated. For a long international trip, it was disappointing and scary at the same time. No personal monitors, no phone or iPad charger, dirty and old bathrooms.... just disappointing."
Pros: "Friendliness of gate staff"
Pros: "The flight left on time. Pleasant crew."
Cons: "As usual, the seats for a 6'4" guy are not good."
Pros: "Not muchi"
Cons: "I ordered a gluten free dinner for my husband and even checked on I two days before and they didn’t have it. He basically had no dinner"
Cons: "They were late because of bad scheduling and the gate agent was rude"
Pros: "Crew was very friendly. On time departure and landing."
Cons: "No individual entertainment screens so only one entertainment choice and screen was too far away. At the same time, flickering light from screen was distracting on a red-eye flight where people want to sleep -- better to not have entertainment at all."
Pros: "Everyone was quick"
Cons: "Small seats"
Pros: "We landed early, it was fairly comfortable in coach for a very tall person, and there was good communication from the flight attendants and pilot with the passengers. A very pleasant experience overall, from someone who is a nervous flyer!"
Pros: "the crew and the people at the desk for boarding were great. the app helped me keep up with the changes"
Cons: "delays and changing gates"
Pros: "Safe, efficient and pleasant flight. I would fly American again. I appreciate getting a soda and snack included."
Cons: "No movie. I got "spoiled" on flight from Seattle to Phoenix with a movie perk. Was looking forward to another on the 2nd leg of our trip. I thought maybe it was an "American" thing. ... but apparently just got lucky on first leg."
Pros: "CR is awesome"
Cons: "AA is screwing up with the flight times, bring them back"
Pros: "I paid for extra leg room and I got it. The only thing I was in the row right behind first class they require you to put all of your carry-on above even a purse. I had never had that before but I guess that's common practice."
Cons: "Poor snack options"
Pros: "Actually coming home was great. Thank you"
Cons: "Going to Cancun. From Boise sucked. Are flight from Boise sucked we we're 4 to 5 hours late due to the gas contamination in Boise and we weren't informed until a hour + after from the time our flight was suppose to go out. We weren't very happy. They new the night prior, so we could have came to the airport 3 hours later and been just fine. Which also made us miss the connecting flight"
Pros: "Outstanding crew and pilot dealt with some tough weather issues"
Cons: "On my flight from San Jose to Arizona there were no t.v , so it made for a painful five hour flight."
Pros: "On time"
Cons: "Lot of movement"
Cons: "Checking one bag took 30 minutes. Very stressful"
Cons: "Why are there no more blankets?!?! Or if there are - they are for First Class only. Ridiculous"
Pros: "Not crowd, got a exit row seat. Plenty of room"
Cons: "3 hrs on tarmac then weather canceled flight then hoax shutdown JFK"
Cons: "Availability of on-board meals, I wasn’t able to purchase anything. Nothing available from the lunch menu even at the exact lunch time, in a +5h flight. Truly disappointed"
Pros: "Quick boarding, no delays."
Cons: "The control for the entertainment system is strangely located on the armrest, so the person next to me was constantly changing my system's volume and channels by simply using the armrest."
Cons: "Where should I begin? Incoming flight was late, so UA 1560 was delayed. After boarding, IFE was not working. Crew could not get it to work. Snack options were NON-existent for a 5-hour flight. Upon arriving at Newark, the gate was not available. Come on United this is your hub. Final straw, the baggage took about 50 to 60 minutes to arrive."
Pros: "The pilot and crew were friendly and helpful."
Cons: "The flight had a THIRTEEN hour delay. The plane was very old and broken (we couldn’t fly because of a broken fuel gauge)."
Pros: "Crew can be nicer"
Cons: "Food and crew"
Pros: "Since there was an empty seat next to me, I was able to spread out a bit."
Cons: "Had to pay for entertainment. WiFi sucks."
Pros: "On time and great professional staff throughout"
Pros: "Everything went smoothly and the airport employees and United Airlines staff were all very friendly. No complaints. Especially for the incredibly low price of the ticket. I feel like it was a really good deal."
Cons: "The tricky luggage policies. Those seem like they are deliberately being engineered to confuse the passengers into making expensive mistakes. Who travels with no luggage (other than me) anyhow?"
Cons: "Nothing, The flight left with 45 minutes of delay, for a trip of 6 h they only gave a juice and a biscuit."
Cons: "The flight was delayed then to top it off we sat on the tarmac awaiting to off load in DesMoines. We spent just as much time waiting to off load as we did in flight!"
Pros: "I didn't die."
Cons: "Bedlam at gate. Three overwhelmed employees trying to kick people off the plane. So many seats on this plane that there's no legroom, but also it makes the plane so heavy that it can't take off safely unless conditions are ideal. THIS IS A REAL THING THAT REALLY HAPPENED. We left 2.5 hours late due to "weather" (not because there are too many goddamn seats on the plane.) Then, before landing, we were asked to stay in our seats so people who are late for connections can get off first. Seems reasonable. THEY DIDN'T HAVE A GATE FOR US WHEN WE LANDED! The captain said 20 minutes til we can get a gate, but he'll try to get it sooner. He apparently didn't succeed, because it was 45 minutes (!!) before we got to the gate! As a result, 3 hours 15 minutes late. Officially this is "due to weather." Sure."
Pros: "Staff was VERY KIND and helpfull"
Cons: "They only had ONE warm food choice (mozzarella turkey sandwich) and none Gluten Free option. When traveling in a 5hour flight at 7am you expect to at least be able to pay for a decent breakfast..... wasn’t my chance or my 3kids. Very dissapointed"
Pros: "The cabin crew was very professional, efficient, and kind. The plane was in good condition and my seats were comfortable enough."
Cons: "The only food or entertainment offered besides a cookie or advertisement for the airline magazine had to be purchased despite the fact that it was an international plan more than 4 hours long."
Pros: "It got me to Houston, but that’s about it"
Cons: "First we boarded and the plane was cools and i am traveling with my mom who is 76 and a little frail, we ask for a blanket and the response was there no blankets in economy, with a condescending tone. Unnecessary and mean"
Cons: "The website doesn’t specify that the last row has no recline!"
Cons: "Checked baggage fees!!"
Pros: "United nunca da comida que merezca la pena y por suerte esta vez no sobre vendieron el vuelo."
Cons: "La comida, es escasa y ridícula"
Pros: "The check-in staff were very friendly and helpful."
Cons: "I already knew I was going to pay $200 to ship my boards back home (I wonder if golf clubs which are roughly the same size cost as much,) but when pre-purchasing through the app for an "oversized" bag you have to put a "one" in the checked bag and a "one" in the oversized bag even though they're the same bag, but then they charge you for two, and when you tell the check-in person that you only have one bag of course they can't issue a refund. No, they tell you that you get to call customer service when you return home."
Pros: "Well, I got there."
Cons: "Purchased economy plus bundle. United employee closed gate in my face at ORD. United Club toilets were filthy and the worst of my problems was the ridiculous selection of teas. (Toilets outside of United Club much cleaner.) I had an economy plus seat, but this did not allow me to board early. So I boarded late and there was no seat in front of me. So I could not put my carry on in front of me. I asked if I could put my bag in top, but attendant told me that I had to ask the first class person in front of me for a favor and thank them for the favor. I did. But this was one of the more disgusting experiences that I have had on an airplane and I paid an extra 100 USD for the privilege of it."
Pros: "The crew was polite and professional. Thanks"
Cons: "Cannot think of a thing"
Pros: "I enjoyed the crew and the service... Top notch"
Cons: "No tv on plain no free wifi like it was advertised"
Pros: "Left on time and arrived on time Direct flight!"
Cons: "Food terrible! No options. $10 sandwich only choice."
Pros: "The crew was one of most pleasurable group that I've flown with. Polite AND funny!"
Pros: "It was a great flight over all but it was very cold inside the plane"
Cons: "Immigration lines at the IAH airport was long and security clearance line was even longer."
Cons: "Flight kept being delayed"
Pros: "The people on the flight with me"
Cons: "The flight attendants were cocky and then my flight was worse overall my flights in all were horrible with united . I've never been sick on a plain and I got so sick for the landings"
Cons: "I was traveled no with my wife and my son to Des Moines andI documented our 3 bags in Mexico City and "the first surprise" was that they charged in Mexico n I he front desk about $27 USD per bag...it seemed that the bags were also passengers and " needed to pay"... The big other surprise was when we got to Des Moines and realized all the bags were opened!...my wife's jewelry was stolen!!!! UNITED AIRLINES SUCK!!!!!"
Cons: "One of the flighty attendents was extremely rude and aggressive. Very unpleasant."
Cons: "Sleeping in the airport"
Pros: "Updates on delays were helpful."
Cons: "2 out of 3 flights were delayed due to baggage scanning problems."
Pros: "Absolutely nothing."
Cons: "Both flights were INCREDIBLY delayed. First, the flight from San Jose was delayed 1.5 hours because they were "waiting for the aircraft." After everybody finally boarded the plane an announcement was made that somehow the luggage crew had damaged the cargo hold, and that everybody would have to deplane. It would take 45 minutes for maintenance crew to arrive to assess the situation. People got up, got their luggage out of the overhead bins, and started moving to the front of the plane. The pilot then came back on the intercom and told everyone they would have to return to their seats. Roughly an hour later we finally took off. It would have been the decent thing to do to AT LEAST offer the passengers something (i.e. comp drinks or snacks), but the cheapskates at United DIDN'T EVEN APOLOGIZE. Multiple people missed their connections. Fast forward to IAH--> SAT. Another late flight. This time, everybody boarded the plane only to be informed that due to a problem with the plane's computer everybody would have to sit on the plane while they "rebooted" its computers. This was done TWICE. UNITED AIRLINES, GET IT TOGETHER. There is a very good reason you are consistently ranked one of the WORST US-flagged carriers, which makes you one of the MOST HATED AIRLINES ON THE PLANET. I really and truly pray that the US airlines and their lobbyists lose their battle to prevent foreign flagged carriers from operating within the US, because you all deserve to go bankrupt."
Pros: "It got me to my destination."
Cons: "The service, entertainment, boarding, comfort, and crew haven't changed at all ever since I've flown with united. The crew just seemed to be there to get their pay checks not serve the customers."
Pros: "Good non.stop to Costa Rica."
Cons: "Best flight to Costa Rica out of the tristate area."
Pros: "The flight I was able to get on eventually had pleasant crew and arrived early."
Cons: "Where to start.... they "delayed" my flight for 11 hrs from 5:55pm to 0700am due to "weather" so no hotel or food vouchers would be issued. THEY ALSO SAID "don't bother going stand by for the other two flights leaving this evening as they will be overbooked or "cancelled" as well. When I walked to customer service they stated it was NOT cancelled but rather "rescheduled due to operational issues" then they put me on stand by for the next flight leaving in a couple hours. I boarded that flight only to be pulled out of my seat the last second before the gate closed saying there was an error and there were two "Fishers" and I was in one of thier seats. After closing the door and departing the gate the agent said "whoops" I guess it was a small child that was to be on the parents lap. "Sorry" as the plane left with an empty seat that I had been sitting in. After a long conversations with the supervisor they finally were able to book me on the last flight out that night arriving in DM at 12:15 in am. I had to dig my original boarding pass out of the garbage as they had refused to put me in first class... an upgrade I had paid for. After being lied to repeatedly about status of plane and bumped from flight due to incompetent gate agent I was able to finally procure a $10 food voucher (a beer is $11 at the airport. There are additional bungles including lost luggage and more to this saga but I think you get the picture."
Cons: "Having to pay $7.99 for entertainment is ridiculous, especially on an international flight. Just one more way to gouge customers. Especially as a 1K flyer, having to pay for entertainment is just a slap in the face."
Pros: "I've taken a number of airlines, but none as bad as United. I get bad weather, I wouldn't want to go up in a plane in a thunderstorm regardless of the circumstances....but I spent almost a day getting to my destination that should of only taken9 hours tops. Delay upon delay, arriving right when my next flight was leaving. Very rude staff, I saw an attendant yell at a mom and daughter like she was their mom. Non-apologetic to anyone. Their goal is to shove you in the plane and shove you out. Are they safe airline? Yes, they will get you to where you need to be...but not before they make your life hell. I don't normally do reviews on anything, but United still has me frustrated even a week later. I almost forgot, they did give $20 to eat. Do you know how expensive airport food is?"
Pros: "The customer service was very professional and collaborative."
Cons: "No help from the flight attendants before we landed to inquire to see if the connecting flight would wait - just MINUTES!"
Cons: "Late night flight to begin with then mechanical issues so more delay which made it later. Chicago ground folks were very good at keeping us informed on the status."
Pros: "Muy buen servicio"
Cons: "old plane and configuration in business"
Pros: "Fast boarding, pleasant crew, nice leg room!"
Pros: "The fact that you serve a small complimentary drink and snack on such a short flight was extremely appreciated. It seems most airlines either won't serve on a short flight or charge you extra. Also, I absolutely love the new seats on the planes you guys have been using for quite a while now. They're much more sleek/minimalist so they don't take up as much room. As a disabled person, the bulky seats still employed by many planes on other airlines are incredibly hard on me getting in and out of the seat isles. The crew was very efficient and kind. I also appreciate the thank you to military personnel that they announced at the end of the flight."
Cons: "My gate was moved a few minutes prior to scheduled boarding. It was a minor inconvenience. Flight was a bit late getting out, but still arrived at designated time. Complimentary Wifi would be pretty nice, but not expected."
Cons: "The seats were incredibly uncomfortable and cramped. There was no option for on flight entertainment (despite it being an international flight). Probably would never fly United internationally again."
Cons: "The plane was delayed."
Pros: "Nothing. Frontier canceled the flight."
Cons: "Have an on time flight."
Pros: "Original price but they get you with add ins"
Cons: "Price flights inclusive and quit playing games with people"
Pros: "The crew was good . Flight was efficient ."
Cons: "The extra charges that kept being added on was frustrating ...the one way direct started out at 63$ and ended up being 164$"
Cons: "Flight was delayed several times"
Cons: "Waited too long for bags at baggage claim."
Pros: "Yes, the crew was friendly & helpful. The pilot kept us updated throughout the flight."
Cons: "There was no explanation as to why our flight was delayed 2 hours. No plane was in sight for us to board for those 2 hours."
Pros: "3 hours delay"
Cons: "No referment"
Cons: "Seats are beyond uncomfortable, sat in someone's gum, crew was rude, food was horrible and beyond tiny and expired, bathrooms were completely trashed, worst flight so far"
Pros: "The price was cheap, but the cost was great."
Cons: "The very 1st words I heard out of the mouth from the very 1st frontier employee I met was "this is going to be a bad day". When they checked my bag they never said thank you, for us flying with frontier. When boarding, the "bad day" employee treated the customers as if they were cattle. Not one stewardess smile the entire flight. And when I asked to stretch after using the facilities only 1 time during the 4 hour flight, I was told (in a very sarcastic voice) "as long as you don't come into our area!" Followed by a faded whisper of "shiiiiiiit". All this, plus a 3 hour delay. What more could you ask for? Next time, I'll pay a little more for the customer service."
Pros: "Second flight in a row that had been delayed"
Cons: "Flight was uncomfortable"
Pros: "Everything ran smooth and the crew was very nice"
Cons: "I didn’t like all food and drink was for purchase"
Pros: "The crew attempted to make the flight better by terribly singing Christmas songs, which only reminded me that I would miss my family Christmas due to late flight."
Cons: "We sat on the tarmac for over an hour. My foot is broken and I was jammed next to window. It was was swollen before we could even take off."
Pros: "The flight went well and the customer service was great."
Cons: "We were 1 hour delayed but luckily I was in no hurry"
Pros: "I feel this airline does an excellent job boarding at the beginning and end of the flight."
Cons: "Bags took a long time to be delivered."
Pros: "Boarding, Flight departed on time, arrived early. These all went very well. Give me a flight the boards smoothly, leaves on time and arrives early all the time and that is the most I could ever hope for while traveling."
Cons: "Food, Entertainment and Comfort are no longer a factor and all airlines stink at these."
Pros: "I'm retired.I'll seriously consider driving. The whole airport/airline industry is in trouble."
Pros: "being on time"
Cons: "had to pay for snacks and pop, etc Free would be nicer."
Pros: "Left on time, arrived early"
Cons: "Long wait for bags"
Cons: "We sat on the tarmac in DSM for an hour!!!"
Cons: "45 dollar for carry on made me feel like I was getting screwed!"
Pros: "Dislike ,"
Cons: "Dirty plane, staff not so compassionate. Crew didn't even clean the plane before the boarding. Flight delayed by 45 minutes."
Cons: "Seats were not comfortable"
Pros: "It was everything I expected from a no frills airline. The plane we were on was newer even in the back of the plane the leg room wasn't bad. I'm 5'9 just for a reference."
Cons: "The only thing that was a problem you can't check in on your ipad. Being on vacation I didn't have a laptop with me or easy access to one. If I didn't check in before getting to the airport I didn't want to pay any extra for my bags than I needed to."
Pros: "It was a direct flight to Phoenix from Des Moines and a good price."
Cons: "The boarding area was moved. No one was at the new gate to tell us we were at the right place. The monitor was not updated also so we would know we were at the right gate. I did not realize that not even a free beverage was provided on this over 3 hour flight. Everything had an extra charge."
Pros: "direct flight"
Cons: "All the EXTRA fees. Will likely fly other airlines moving forward. SUPER NARROW SEATS! No wifi."
Pros: "The price is extremely attractive and Frontier was non stop! Personal carry on item is free and the size was really generous. PLUS they have an excellent credit card rewards program!"
Cons: "I wasn't expecting the seats to not recline at all unless you purchase a stretch seat. I had the assumption they would still recline the typical amount. I don't like that you have to pay for your seat choice after the flight is already paid for."
Pros: "I loved all the room I had, and how polite and expedient the crew were. There was no wasted time."
Cons: "I was sat next to a newborn baby -- and I paid extra for that seat. Felt like that wasn't worth it."
Cons: "WAITED ON TARMAC ON ARRIVAL IN DENVER 1 HOUR AND WAITED 45 MINUTES AT DENVER FOR THE PLANE TO ARRIVE AND 1 HR IN DENVER FOR THE LUGGAGE TO BE LOADED ON THE PLANE...EVEN THOUGH THE LUGGAGE WAS ON THE CARTS SITTING NEXT TO THE PLANE WAITING TO BE LOADED ONTO THE PLANE."
Cons: "Hidden Fees, thankfully we could afford the extra $20/seat. On the first leg of the flight it was 100 degrees in the cabin, and there were NO beverages available at all. We were told there would be a 5 minute wait on the tarmac before unloading...we've been here for 45 minutes with no end in sight."
Cons: "Seats dont move...why do first 3 rows have seats that recline?"
Pros: "Crew was great. Everything went well"
Cons: "Took over 30 minutes to check a bag."
Pros: "I arrived at my destination safely."
Cons: "1. Charged me for baggage, carry on, and seat assignment. Seriously?! 2. Flight was over an hour late. 3. No TSA Pre-Check (I get it EVERY time I fly Delta) I have Silver Medallion status on Delta but when I needed an inexpensive one-way flight to Des Moines, Frontier had a great price so I thought. I bought the ticket but then when checking in for the flight online, the expenses started mounting fast. Delta never charges me for 1 checked bag and I can bring 2 carry-one for free. I never pay for more legroom either. Not the case on Frontier. By the time you nickel and dimed me to death I could have saved time, money, and aggravation by staying on Delta. Thanks for the lesson though. I've flown United, American and Delta almost exclusively over the past 20 years and I have always considered all airlines were basically the same. You proved that theory wrong."
Pros: "Visiting with them"
Cons: "Waiting 3 hours"
Pros: "Great professional service by ALL employees"
Cons: "Only thing that left me questioning was boarding order. I was zone 4 and by that time most passengers were seated. My seat was an A by window and 2 passengers had to get back up for me."
Pros: "Flight staff were wonderful about making up time and doing what they could to make things better"
Cons: "Flight was delayed an hour due to traffic control and the airline wouldn't give us an estimation of when we would leave - I understand that it was up to traffic control but having flown I knew it would easily be an extra hour since the last flight hadn't made it to the gate. Once we arrived we learned only four bags made it for the entire flight. Overall it was a cheap flight but you had to pay handsomely for bags and food/beverages"
Pros: "There's was nothing good about this flight"
Pros: "The flight itself went smoothly."
Cons: "The gate for the flight changed 3x. Flight/airport staff were overly stressed and their frustration was evident while communicating with customers. Staff did a poor job of communicating gate changes. Flight was delayed by over an hour."
Pros: "The flight in general was OK."
Cons: "There was a delay in the flight, but there was no one at the gate to tell passengers what was going on.."
Pros: "Crew was nice."
Cons: "Charges were added for checked bag and carry on bag on Frontier Airlines. The airfare rate was not satisfactory once you add on the additional fees for baggage. We changed gates at Denver airport 3 times. Flight #156 was supposed to leave Denver to Des Moines at 445 pm and we boarded the plane at approximately 615 pm and were on the plane on the ground for 2 hours and 15 minutes. That is too long to sit on a plane; there were microburst winds in Denver and then they lost our manifest also. We arrived at our destination in Des Moines about 4 hours later than scheduled. I will not recommend Frontier Airlines to other people."
Pros: "I got to my destination."
Cons: "The flight was delayed an hour without any notification. There were two employees at the gate desk; neither of them communicated any info, even when questioned by multiple passengers. Frontier's site didn't update and the arrivals board at the destination airport displayed incorrect information."
Pros: "Clean plane, fine crew"
Cons: "Flight delayed 50 minutes. 3 gate changes. The last one without text notification"
Cons: "Flight was delayed at the gate and no one made an announcement until after the origiNal departure time had already passed and people began inquiring. Then they just called all zones so the boarding line was a mess."
Pros: "Crew was much more personable and concerned that my luggage would not make it on board because of the late departure from my previous flight."
Cons: "Same no-frills flight."
Cons: "Traveling with a child is trying enough, not to mention a delayed flight too Denver and then on the way back. Poor communication from staff letting the restless passengers know what was going on .... flight attendants were not friendly, didn't even acknowledge our child. The seat back trays were awful and poorly designed."
Cons: "Both flying out and my return flight were inconveniently off schedule. Logistics seems to be a nightmare for you guys. On the way out, we spent about an hour just waiting in the plane after landing, waiting for an open gate. THere were several other Frontier planes waiting on the tarmack as well -all of us stuck in limbo. Flying out, our flight was an hour behind schedule for a seemingly similar problem, the incoming plane had to wait for ever on the tarmack, and by the time they were finally let off the plane, and the plane cleaned and prepped, we were an hour behind. Very frustrating."
Cons: "Although the flight price was fairly inexpensive it cost me about half of the flight cost just to take my carry on. The plane was either new or updated and the seats were not comfortable. I am in the process of booking my next flight and it will not be on Frontier"