Daily cleaning, installation of cabin HEPA filters
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Travelers returning to the US are advised to stay home as much as possible, avoid being around people and consider getting tested for COVID-19 after returning from travel and participated in higher risk activities.
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KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Portland.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Portland is likely to change within 7 days, so travelers know whether to wait or book now.
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Scores according to KAYAK customer reviews
Pros: "Excellent service . Good customer service"
Cons: "some food was frozen when served (salad and cheese). Coffee wasn't that great either."
Pros: "In flight entertainment was definitely above average."
Cons: "Crew were very impersonal. Didn’t seem to care about the needs of the passengers."
Pros: "Everything was great"
Pros: "Good food good movies"
Pros: "Food was good"
Cons: "The crew is rude. Constantly bumping into people and never saying excuse me or sorry. The bathrooms were also very gross and wet with standing water on the floors in 4/5 opportunities."
Cons: "Turkish Airlines does not communicate with its passengers. If the flight is late (as both of ours were), you wait with no information as to when the flight leaves. The same lack of communication occurs once you on board. I joked to my wife that the cargo on a Fed-Ex flight is given more information. Arrived in Istanbul with a very tight connection. Airplane was not given a gate so we needed to take a bus to terminal. The bus dropped us just about as far from our connecting gate as possible. Since it took four buses to transport passengers, one could have been designated for US bound transfer passengers (who were all leaving from same group of gates) and taken us directly there."
Cons: "To long of a flight"
Cons: "Had a layover in Toronto. From Toronto we flew to Istanbul and then Venice. While waiting in line to board in Toronto, I was told my carry-on luggage was too big and needed to be put under. I asked MULTIPLE times where my luggage would be- either Istanbul or Venice (final destination) and EVERY time I asked, I was told my luggage would be waiting for me in Venice. Once we arrived in Istanbul I asked AGAIN if my carry-on luggage was here or if it would be in Venice and I was told it would be in Venice. Once we arrived in Venice, my luggage was nowhere to be found. The lost luggage crew (and 90% of the people in Venice) were completely rude and acted like we were a huge inconvenience for them. (I've heard that many Europeans cannot stand Americans, but we were not being rude or obnoxious at all to anyone- we just wanted a quiet, romantic vacation.) So safe to say that it was an extremely rough start. We were in Venice for the Glass Art Society Conference in Murano and due to my luggage being lost, had missed the first day and a half, therefore wasting hundreds of dollars. Luckily my boyfriend's phone worked in order to spend our first two days of vacation (not to mention the amount of money spent on international calling costs) tracking down my luggage, but again dealt with completely rude people who barely helped us with any answers and even hung up on us multiple times (and I'd like to add that despite my frustration, I made sure that I was not speaking rudely one bit). The best answers we received were from the people at the Istanbul airport who told us that Venice received my luggage hours before I even called Istanbul- which I do not understand why the Venice airport did not tell me this because I spent all day speaking with them. Once I called back the Venice airport to confirm what the Istanbul airport told us, they said (once again rudely) that they called me on my phone but did not answer (which I already told them that my phone did not have any service and to call my boyfriend's phone number). So to sum up: I will never be flying to Venice ever again."
Pros: "Friendly and helpful flight attendants, delicious food, great movie selection."
Pros: "every think"
Pros: "This was my first time traveling with Turkish Airlines and the experience was awesome. The staff was very courteous from LAX till my final destination. The cabin crew was friendly and helpful, the flight entertainment system had new movies and television series. The best part of the journey for me was the chef greeting you when you board the plane. Overall a five-star experience."
Pros: "I can't remember the flight experience, so I assume it was fine."
Cons: "I can't remember the flight experience, so I assume it was fine."
Pros: "The customer service was top notch!"
Cons: "Could have used a few more air conditioning vents"
Pros: "Food was better than other airline."
Pros: "Food and staff were good."
Cons: "The seats were tight when the person in front leaned all the way back. His or her head was practically in my lap forcing me to lean back, to the annoyance of the person behind me. All was fine after the meal when everyone leaned back."
Pros: "Everything was great but I particularly liked the meals."
Cons: "Our trip to Europe required three legs: Boston to Ljubljana, Slovenia; Slovenia to Barcelona; and Barcelona to Boston. Each leg required a plane change in Istanbul which added a lot of time to the trip and resulting jet lag. We knew this going in but were motivated by the very low fare. I don't think I'd do it again."
Pros: "I love Turkish airlines, expecially when it's a connection flight to Istanbul. I am an American citizen living in USA and my wife and I travel to Egypt quite frequently. We have realized the big distinction in services when we travel from USA to Turkey VS Turkey to Egypt . The USA to Egypt staff was great, especially the ones at dulles airport."
Cons: "The only problem I had with that was the infant Bassinet, it was extremely uncomfortable for our baby"
Pros: "Boarding process was smooth"
Cons: "Crew was unfriendly"
Pros: "I'm still in turkey. Never flying your airline again delayed missed connecting flight."
Cons: "Everything it was awful. Late"
Cons: "Headphones did not work for first half of flight. flight attendant was unconcerned. Very little legroom"
Pros: "The overall experience was good"
Cons: "The food is not so good."
Pros: "Very organized and efficient."
Cons: "Congested, the cabin crew did not give enough water. Did not walk cabin often enough m."
Cons: "Same as above!"
Pros: "Young crew, great service, ok meals, very accomodating but it was a little warm in the cabin, the captain was great (super polite and personable)"
Pros: "We arrived at the desk and no staff or customers were there. Turns out they don't fly on Thursdays. What? So we rebooked and will fly out tonight. Overall, a huge inconvenience for my family waiting for us overseas. Plus we had to book a place to stay in Miami for the next 24 hours. Whew!"
Cons: "Everything was high level"
Pros: "food was amazing"
Pros: "Everyone was very welcoming and attentive to everything I needed during my flight."
Pros: "Flawless in every way"
Cons: "It was not comfortable at all No space the cherries no nice"
Pros: "newest airbus aircraft with good entertainment system. touch panel worked well. duty free shops at ataturk was great. wide range of choices."
Cons: "had to take a bus trip to a plane. while outside was very windy and cold."
Cons: "They changed my flight date so many times, I was unable to fly"
Cons: "Old air planes, bad airport instantly, not attractive food."
Pros: "Impressive design of the cabin, especially the extra large WC. Wonderful staff. Food was exceptional and plentiful."
Cons: "Need a bit more leg room in economy. The seat width and cushion was excellent, but when the person in front of me reclined, I could barely get out of my seat."
Pros: "To small area for passengers after security before boarding"
Pros: "Seats and entertainment, seat comfort"
Pros: "There were a lot of very good experiences with Turkish Air. I was pleasantly surprised how friendly and courteous the staff was. Overall, the trip was a pleasure. I would fly with Turkish Air again."
Cons: "The plane was half empty yet they say everyone uncomfortable towards the front."
Pros: "One of the best airlines we've flown"
Cons: "Bags took long to come out in JFK even though they had priority tags."
Pros: "Wonderful service and amazing food."
Cons: "Beds weren't flat on business class. My feet were hanging all the trip."
Pros: "- the food was great! not the usual bad airplane quality, we felt we're eating at a restaurant"
Cons: "- Screen from Madrid to Istanbul wasn't working even though crew members restarted it several times"
Pros: "Best long distance airline I have flown to date."
Pros: "Nice new plane, decent food, friendly staff, incredible selection of movies. Appreciated the fact that the cabin wasn't freezing for once."
Cons: "Terrible, slow checkin process. Some people treated the checkin counter as their personal therapist, coffee house, I don't know what.., they held up the line for ages and staff was doing nothing to speed them up and move them along."
Pros: "Great service, amazing food. A lesson to be learned by the American carriers'"
Pros: "The food and drinks were excellent."
Cons: "Entertainment option was restricted to one movie for everyone on the flight. I wasn't interested in the movie. This flight was not equipped with the entertainment suite attached to the chair like the previous flight."
Pros: "food, entertainment"
Cons: "too small legroom, waiting for the boarding in the Airport was crowded"
Pros: "The crew and seats were both great"
Cons: "HAving live TV would have been great."
Cons: "KLM staff at Schipol Airport in Amsterdam was rude and unprofessional. I will not fly with KLM again."
Cons: "I'd reserved seats in advance for both directions and was give seats farther back both directions when checking in at the airport."
Pros: "Crew ok . Seat not so comfy"
Pros: "The crew was very friendly. Boarding was quick."
Cons: "Seat size in Comfort+ was still cramped. The person sitting next to me(in the middle was a fairly large (height not weight) and his arms and shoulders were pretty much flowing into my seat( I sat by the window). Leg room of course was fine. Very cold draft coming from the airplane(window?)"
Pros: "Newer plane. Friendly crew. Landed safely and on time."
Pros: "Going back home to the US"
Cons: "I had 15 hours layover in Amsterdam so I got me a hotel.one hour after I got to the hotel I got a notification from Kayak app asking me to go get my bag from Schiphol. My bag was supposed to be directly shipped to PDX. I had to leave my hotel back to the airport and spend 2 hours trying to find it only to be told that it was going to PDX. I lost my $170 hotel room, over $70 for taxis and ended up spending the night on the floor at Schipol. I do not think I'll ever use Kayak again. The travel guarantee is a joke too."
Pros: "Entertainment was good and staff was pleasant"
Cons: "Delta assigns seats at boarding, miss when you could pick which seats you sit in. I bought my sisters ticket, hoping we would then be able to sit together but we both ended up in the middle in different rows."
Pros: "I dont like that you change my flight and I have to wait 8 hours at the airport to flight to Mexico City"
Pros: "Flight was on time; captain was clear and funny."
Cons: "Seats a bit cramped"
Pros: "clean. friendly. decent snacks."
Cons: "warm cabin. small seats with no head support. not enough drink cart passes."
Pros: "Great entertainment, comfortable seats."
Cons: "Middle seat with zero chance to switch."
Pros: "Wi-FI available (although I didn't use it)"
Cons: "No direct flight in the morning, so had to take two connecting flights, and leave home very early in the morning."
Pros: "Good drinks and movie selection"
Pros: "The space we had, the breakfast provided, the movies/TV shows available, and the staff."
Cons: "I was a concerned when I couldn't select seats during check-in and was informed that our seats would be assigned at the gate. After boarding, it made more sense since it wasn't a full flight; I could understand that was likely done so the plane would be weight-balanced. It just caused me some concern the day before."
Pros: "New Boing 717 aircraft. Short flight time. I needed and got very good special assistance."
Pros: "Timely flights , plenty of good food and disciplined serving Amsterdam: good layover Modern plane Better entertainment system Good flight to travel to India , Mumbai ."
Cons: "Windows weren't clean for stargazing"
Pros: "everything except in flight internet."
Cons: "Gogoinflight hasnt woked as it said it would on any flight on any airline for a year."
Cons: "The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable"
Pros: "The crew has a good vibe, makes for a pleasant trip"
Cons: "First time for me to have delayed baggage, made me think that somebody is not minding the store."
Pros: "Availability of flight. Quick flight, on time. Signage at PDX is good. Easy to find where you need to be"
Cons: "Layover, confusing mob line at checkin."
Pros: "Efficient boarding and helpful flight attendants"
Cons: "I was sitting in a "Delta Comfort+" seat in an exit row. The extra legroom was nice, but the tray table was so far forward I could hardly reach it, and there was no armrest on the window side. The seat covers appeared to be heavily worn, with tears and padding falling out in some places."
Pros: "There were a lot of free movie options for a 6hour flight. The tv was new and had good definition. The food offered was quite substantial. The staff kept coming around with water and asking if there was anything else we needed. They gave free blankets. The lavatories were a little larger and more well lit than other airlines."
Cons: "The seats did not recline for anyone on the plane."
Pros: "on time"
Pros: "Staff was friendly, and we got there safely"
Cons: "Really wished we had tv's like we had on our flight to SLC. It really helps with those who have anxiety to distract their minds. Wifi is expensive therefore I chose not to use it"
Pros: "I have never had a problem with this airlines. This flight was no exception"
Cons: "More space, but I am in economy and that's just life! I expect my hips to hurt after, again my problem not there's, if I wanted more room I would buy first class but I won't for a short trip."
Pros: "Food was OK, ice cream at mid-flight was my favorite thing. I liked the choice of movies. Drinks are also good but why not include pure cranberry juice? It goes great with vodka."
Cons: "Boarding is ridiculous. Everyone who is not some kind of VIP is asked to line up and is treated like cattle. 5-feet tall woman holds above her head a sign with the zone currently boarding. Nobody can hear or see anything. Why not use the big LCD displays at the gate??? In the plane they had to restart the computer system as some TVs were not working and it took longer than they said. Toilets were kind of stinky and I could smell them from my seat on row 26. Blankets are way too thin for the blasting AC."
Pros: "crew was very respectful and kind"
Cons: "Flight was moved to a different gate, then delayed. We were given the absolute last seat in the plane that could not recline- not the seats I had selected before hand."
Pros: "Attendants were cheerful and extremely courteous."
Cons: "Legroom but that's because we can't afford 1st class. Hahahaha"
Pros: "Airplane was good, boarding was fast."
Cons: "Did not have the fruit and cheese plate."
Pros: "Entertainment is now free."
Cons: "This was the fourth first class leg of our overall trip and the first three flights on Delta were great. The attendants were pleasant and even fun. I have allergies and requested a special meal on all legs. No problem on the first three flights. All attendants approached me to confirm my allergy and the special meal. They were very polite. But on this flight, the attendant didn't speak with me about it at all. She tried to give me the regular meal. When I explained I needed an allergy free meal (mind you this was first class), I was told I could not get it and got no apology or other accommodation. Her attitude was take it or leave it. I found this interesting since on two of the other flights an announcement was made about another passenger with an allergy to peanuts so no one could have them on the flights and the attendants were very concerned."
Cons: "Need more legroom"
Pros: "Loved everything, the meal was good, spacious seats and friendly staff."
Cons: "One of the men working the desk at the gate was rude & condescending to me. The other gate agent who was having us board (he was an ethnic man) was friendly & excellent."
Pros: "Pilot was hot."
Cons: "4 hour maintenance delay. Arrived at 2 am, after boarding a different plane."
Pros: "Ditto from above"
Cons: "Ditto from above"
Pros: "Flight was the best we sat right behind first class so it wasn't a long wait to deplane. In flight entertainment was great to with a wide selection of movies to watch"
Cons: "Nothing was bad about the flight sorry"
Pros: "Great crew and aircraft"
Pros: "Arrived on time"
Cons: "No food. Only snacks and very good snacks"
Pros: "Again, despite poor flight schedule I made it on my connecting flight and it all worked out in the end."
Cons: "Again, Kayak should allow at least 2 hours of transfer time when booking flights through LAX. I had to go from one terminal to another AND go through immigration and security. In order to make sure I had enough time to make the connecting flight, I didn't check in my luggage which lead to me having to minimize liquids and pastes in my luggage (no vanilla extract or tequila). Also while making the transfer I felt rushed and stressed out. I might search for tickets using Kayak but I would not buy tickets directly from Kayak if my route involves a transfer at an airport that I am not familiar with."
Pros: "On time and very smooth boarding"
Pros: "Good service once I finally got on a plane."
Cons: "The alternative routing after my missed connection was not good and would have resulted in a very long travel day on a comparatively ill-equipped aircraft. So I stayed in Amsterdam on my own dime to take the same direct flight one day later."
Pros: "Good experience given that it was a long flight."
Cons: "How about meal service on the 5hr flight from Atlanta to Portland? The food for purchase options left much to be desired."
Pros: "The boarding agent took the scattered seat assignments of out party of six and got us all co-located - of her own initiative. I really appreciated that."
Pros: "On time, new airplane and good entertainment system"
Pros: "See above"
Cons: "See abo e"
Pros: "Crew was excellent, caring and personable."
Cons: "My seat's video monitor didn't work properly, despite crews attempts to reset it. Movie or anything was frozen at the advertisement. Worst part of flight was no ones fault--heavy snow conditions caused 1 1/2 hour back-up for de-icing. Only other complaint I also noticed on my last Delta flight--the volume on the captain's announcements needs to be turned up. Hard to hear much of what he said. His explanation of de-icing, and how it might cause an odor or even haziness in the cabin was very helpful so that I didn't worry when the odor happened. I do like Delta very much."
Cons: "Seating is too crowded"
Cons: "The seats are so squashed in in economy it was really hard to get comfortable. The inflight entertaining on the screens was rubbish. The app didn’t work with the movies. Some of he crew were lovely, and some were just ok."
Pros: "Our flight was 20 minutes lite but the flight crew was Great at letting us know what was going on."
Pros: "The older planes of United Airlines could use some remodeling. The entertainment system with controls in the middle of the arm rest where the elbow rests is such a bad idea, didn't even bother with this crappy unintuitive system. It was annoying and flashy with bright advertisements or something popping up on a night time flight just sooooooo annoying, turning it off was not intuitive and had to ask the flight attendants how to turn it off during their very busy work of handing out packages with five miniature pretzels and drinks to the passengers, was happy to get a whole cab of juice to myself though."
Cons: "Again, seats are too close front to back."
Cons: "Upon approach we were suddenly deverted to Seattle. I had a few issues. Number one you could not hear the pilot so that made it worse. The lack of communication was horrible. I have been on flights when there has been clarity given a change in plans but this was bad. We sat at the gate for an hour and a half, again no real communication, the fligh attendant t hope was joking when he said there was a half a bottle left for the whole plane...much later we were served water. Announcements were made but no clarity. We were told to collect baggage at number 2. Get a voucher for a hotel. After deplann9ng about 25 of us stood in line at the customer service desk where there were two staff working slowly. Then after an hour they announced we were in the wrong place, couldn't that have been explained earlier? Once we made our way out of the terminal to the ticket count the line was all the way down the hall. still with little info we waited. We landed at the alternate airport at 945, at 130am I had my vouchers, the food not useful until the following day, the hotels were full, no one picked up the phone for the shuttle bus to the hotels. I finally elected to sleep at the airport on a bench. We had actually all been reassigned a flight on our same plane. So I am not sure why we had to wait in line all that time. Our bags were not removed from the plane an irritated baggage claim attendant told me. It was a mess. The flight the next morning was fine, short, without problems for me. united needs to work on its communications. It would have been helpful to have someone out side running the line giving out info. And at customer service they should have been paying attention to their line. Would have been helpful."
Pros: "Excellent as expected."
Pros: "Overall okay everything was on time."
Cons: "There was no entertainment, no power outlet on one flight, they charge for access to there Internet. No Tvs on the back of the seats"
Pros: "i liked that the flight was smooth and departed/arrived on time and the crew was fairly friendly."
Cons: "i didn't like that i paid for an upgrade to first class and received mediocre service (they ran out of dinner choices by the second row, not very attentive to drink/water refills); also, despite the priority tag on my bag, it was the very last one unloaded off of the plane. the entertainment wasn't working properly and wi-fi is not included in first class services."
Pros: "I appreciated that we boarded quickly. Again the crew was great!"
Cons: "We were assigned seats that didn't recline, and we'd been travelling since 4:30am Pacific time. Flight was full so we were stuck. Our electrical outlet was smashed and unusable to charge my phone, which I needed for sending work emails and contacting clients. I was surprised that there was no free content on the tvs. I actually just wanted to see the map and it required I pay."
Pros: "Crew was great even on overnight flight"
Pros: "Very kind and curtious flight attendants to and from my destinations. Great service! Wouldn't hesitate to plan future flights with United again."
Cons: "I had no complaints or dislikes."
Cons: "Horrible delays and reboarding and then none of the crew tried to make anything better. My flight attendant practically threw one of the cheap bags of snacks at me"
Pros: "As a devoted southwest fan, My experience on United was a pleasant one. Friendly crew, nice updated plane. Seems like United is truly seeking customer satisfaction and realize the airline business requires customer service and care!"
Cons: "Seats are still pretty small and tight!"
Pros: "Easy to print ticket, United employees readily available."
Pros: "Same as above...was put on a direct flight on Alaska. Luggage arrived later in Portland but delivered professionally to my home that afternoon."
Pros: "Loved that the steward did everything possible to make sure that my service animal and I were completely comfortable for the flight."
Cons: "When I checked in the attendant tried to charge my service animal as a pet, even though I called in advance to let united know I was traveling with my service animal."
Pros: "standard flight"
Cons: "my luggage didn't arrive till over 24 hours later"
Pros: "On time and people nice"
Cons: "Everything. Very good"
Cons: "I am 6' 5" and my wife is 6' and we are both thin. She had the middle seat and I had the window. There was not enough leg room and we were squeezed in shoulder to shoulder. This was for the flight from San Francisco to Portland."
Cons: "Our flight was delayed 3 hrs due to lack of maintenance of the plane and we had to all get off to wait for the next one. It was also overbooked."
Pros: "We left on time and got in 40 min early, direct flight, crew was friendly"
Cons: "Seats were smaller than usual flights, no window seats left when I checked in, under seat leg area small, the TV was repetitive and no music options, if there were plugins on the flught!, they were hard to find. No free WiFi for T-Mobile in flight texting, standing in line while waiting to board after walking all day...the boarding took ages and people kept cutting (first class, disabled?)...it'd be nice if the crew acknowledged why people were taken out of order like "okay, first class you're all set!" Or "thank you for your service" so we knew it wasn't 20 people randomly jumping the line."
Cons: "It was delayed by 3 hrs"
Pros: "The crew on this flight was maybe the best crew I've ever had in a flight. Extremely friendly and personable."
Cons: "Wifi and entertainment was not available I this flight"
Pros: "The flight crew apologized and kept everyone informed."
Cons: "The plane was having mechanical problems. Once it was determined that the problem couldn't be fixed it took the airline quite some time to locate a new plane. They should have started working to identify a new plane sooner. Ended up arriving in Portland after 3 am."
Pros: "Eplenty of leg room. Very nice flight, no complaints,nothing I didn't like"
Cons: "My seat was changed within a half hour of my flight and I wasn't notified until right before I boarded and had to refresh my e-ticket. I wouldn't have waited for group 5, when in reality I was group 3. and then because of this I had to turn over my carryon because no room for group 5 carryons. Also I like to have an aisle seat, and was squished into a window seat."
Pros: "Lmnot full flight"
Pros: "It's helps when the plane has extra seats"
Cons: "No inflight entertainment that I could see?"
Cons: "It was an enjoyable trip, no complaints whatsoever."
Pros: "Same as above."
Cons: "Same as above."
Pros: "Seats were fairly comfortable"
Cons: "Only one free snack option and I don't like ranch flavor. A bag of popped corn is $4"
Cons: "The seats didnt have a lot or room."
Cons: "Why does it take 45 minutes to board a plane? Way too long."
Pros: "3 seats shared by 2 psgngrs. Clear window."
Cons: "Couldn't give me a 1st class upgrade for NO reason??? I said "Please""
Pros: "As a pilot i don't care about the food, never eat it. I care about safe aviating and that we had all the way down to minimums into New Orleans."
Cons: "Don't much like being treated like cattle, but compared to flying my own aircraft this is practically free and totally safe."
Pros: "I upgraded to first class, which made the flight much more comfortable. The crew were helpful and friendly."
Cons: "I avoid flying whenever possible, as it is generally not a pleasant experience. Boarding was a mess."
Pros: "vinyl not cloth seats"
Cons: "The "free" movie service offered did not work on the flight to or from our destination. The seats on United seem smaller than other airlines."
Pros: "See above"
Pros: "Once we finally got a flight, because this one was delayed too, it was nice. The crew were friendly and helpful and made sure I was comfortable. Boarding went quickly and I was happy to get moving."
Cons: "This flight was also delayed one hour."
Pros: "Thank you for using Boeing aircraft! Akong with being an American made aircraft,even the small 737 is so much larger and comfortable than the any Airbus, sure makes your flight more comfortable and user friendly with the necessary leg room and overhead luggage compartment. My girlfriend and I just took a flight to Hawaii using American Airlines, and we were disappointed to get an Airbus every leg of the trip. I am 6'4" and those Airbuses have no comfort side to side or front to back, and I always have to see my chiropractor afterwards. You can't even get small carryons into their tiny overhead luggage compartments. I have flown United Airlines before and remembered that most of your aircraft were Boeing, so I chose this trip with you. Very comfortable flight and I look forward to my return trip. I will continue to Fky United Airlines from now on. And thank you for the new safety instructions video. It catches your eye and keeps you paying attention, and has humor too. Thanks again everyone at United"
Pros: "Horrible Delay and inaccurate time updates.. they postponed for 4 hours while giving hope every half an hour"
Pros: "Loved the baggage options with carry on baggage. So convenient."
Cons: "The seating was tight in economy. Hard to stretch."
Cons: "This was the only flight on United this week that wasn't over-booked. Still, seats were small and uncomfortable."
Pros: "The seats in this old Boeing 737 are a lot better than the torture devices in the new airbus airplanes. The fact that the plane was not full meant there was enough room that the experience in coach was not literally painful as it had been on the Airbus leg into Denver from DFW."
Cons: "No food."
Pros: "Thanks for the upgrade"
Cons: "Thanks for the upgrade"
Cons: "Not comfy"
Pros: "Staff was friendly, boarding was smooth."
Pros: "The seat was terrible"
Cons: "If I had gotten my luggage at the end of the flight"
Pros: "The crew reacted good to the change of plane"
Cons: "Needed to replace plane because of technical problem, that should have detected earlier. The business seats are standard seats. No water through the flights. Very bad experience"
Pros: "Pretty much nothing"
Cons: "A sealed blanket and a better customer service"
Cons: "Maybe the entertainment choices"
Pros: "Brussels Airlines crew"
Pros: "The crew was nice. The seats were ok."
Cons: "The flight from Copenhagen to Brussels was delayed without explanation for nearly an hour. I managed to make my connection to Frankfurt, but my luggage did not. I’m hoping it will arrive today."
Pros: "Get down"
Cons: "Everything and the crew more friendly."
Pros: "The food was okay but thats the best thing I can say."
Cons: "There was someone that pooped themselves, another that threw up, and the flight attendants were so rude. They kept spraying stuff in the air and even those of us sitting, so much in fact I had an asthma attack and had to use my inhaler. When I told the attendant, she said "theres nothing I can do," and kept spraying the air with this awful spray. The flight harmful to my health, exhausting, and uncomfortable. BEWARE OF THIS AIRLINE! I would have preferred not gone on my trip then fly this airline!"
Pros: "Attentive helpful and cheerful staff: on time"
Cons: "Switched plane from Brussels to United which saves us 3hrs but then they lost our luggage. This was after we asked them to double-check. They told us that our luggage had been logged-in to our new flight. We are very disappointed in Brussel airline and will not use them again."
Pros: "Entertainment options were awesome!!!"
Cons: "We left late because they were waiting for people from another flight that got canceled to transfer to our flight, and even with the delay, one of my bags got lost. I was the third person to check in for the flight, so I'm not sure how that happened."
Cons: "Delay boarding,delay riching destynation,poor crew service"
Pros: "The rest was ok"
Cons: "I came in 45 minutes before the departure time, but they said i was late. And i asked what can the solution, they said the solution is to cancel my ticket and buy a new one. And they cancelled my ticket, then I did not get any other choice than buy a new ticket at more than $700 just from Abidjan to New York. But some other airline companies, when you miss your flight they find a next one for you and you just pay the fee, but not to cancel your ticket. This last case can happen only if the traveller does not show up and doesn't call."
Pros: "Overall good flight, get what you pay for."
Cons: "Had to hop to a couple different counters because no one knew who air Brussels subsidiary was at the cincinatti airport. I didn’t think to check ahead so also on me for poor planning."
Pros: "The infligt entertainment was good."
Cons: "The staff for SN Brussles is very rude to Africans. They are super disrespectful and it is very obvious how tacist they are. It is uncomfortable flying witha stafflike that. Also our flight had electrical and engine problems at our first stop in Freetown. Once we landed in Monrovia, it took about 35mins for them to let us off the plane because the doors were not working and opening up. Once we finally got off the plane, it took a whole 2 hours for them to get our baggage e off the plane because spmething was wrong and they couldnot access the baggage to take it off. I am aware that planes can “fly with one engine”, but flying a plane with one engine along with it having electrical problems is not safe and A RISK! why take that risk of something bad happening, not only would lives of innocent people and their crew get lost, but that is a million dollar assest that could get lost and a PR nightmare. It is a shame they took that risk. They also dodnt tell us until we landed. Had I known before we took off at Freetown I would have gladly fot off and found another mode of transportation to get to my final destination. SN Brussels is know to send their sh*tty planes to Africa, because there are always problems with the planes heading to that continent. It is just another obvious proof of their racism."
Cons: "Everything : two hoiurs late, no info, unhelpful crew, terrible food,3 toilets for 200 people... The worst experience in flying"
Cons: "You have to pay for any drink and snacks in flight"
Cons: "I never boarded Brussels airlines. United Airlines put me on TAP or TP which I did like. But my luggage wasn’t forwarded until the 15th dec. Brussels had many natural disasters. My problems I believe were with either United Airlines or Swissport Luggage department"
Pros: "It actually tasted great!"
Cons: "Movie selection was weak."
Pros: "Excellent service and a safe flight."
Pros: "Love that there's space for the economy and the seats are comfortable"
Cons: "There was nothing to do and would be nice if it had wifi"
Pros: "Crew was very pleasant and friendly. Departure and arrival was on time."
Cons: "Very narrow and uncomfortable seats."
Cons: "Plane was malfunctioning- the electric went out several times ont be way to take off and right after landing. Food and drinks only for sale. Boarding late"
Pros: "Whatever positive experience we had was overwhelmed by careless handling of our luggage."
Cons: "Luggage nor sent from Brussels to Florence. On day 2 they had no clue where our 2 pieces were. Both pieces were bar-coded and there was. File complaint number did not help. we travel regularly and it has been many years sine we had luggage problems."
Pros: "Very nice service economy privilege, friendly crews, good food, water service at flight start, room around knees, blankets, all very good"
Cons: "the headset plug in needs maintenance. it had to be plugged in and re-positioned several times to get it to work"
Pros: "We are not frequent fliers and I have been reading about legroom problems. Certainly not on Brussels Air. A delight."
Cons: "Complete desinfprmation. No announcements and lack of support stuff. Worst airline experience ever"
Pros: "The food was tasty and it was nice to enjoy a glass of wine with dinner"
Pros: "I had a comfy seat at exit row. The team was great."
Cons: "Over 30 minutes delay. The luggage pickup was a mess, the belt wasn't emptied for previous flights which created a huge mess."
Pros: "Nice equip and staff, comfortable and on-time"
Cons: "Veg meal requested but not processed."
Pros: "The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it."
Cons: "The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it."
Cons: "I never flew to Florence because the airline missed my connection and the next flight to Florence was not until nearly twelve hours later, so now I'm on my way to Rome instead. This ruined my rental car and lodging reservations, and I'm now fighting both those agencies because of this botched flight and poor service. Additionally, the plane was ungodly hot. So much so that the crew apologized for our over the PA. Nothing was done to fix it, but it was blamed on the plane only being on auxiliary power while we were parked on the tarmac for the hours. That would've been understandable, but it didn't get better when the jet engines were on, so that excuse turned out to be just so many lies."
Pros: "Keep working as this and we always travel with you.Thanks"
Pros: "The seats were great, we were seated in an exit row, so loads of legroom, we are tall so this is very important. Crew was very friendly and helpful."
Cons: "No fault of the airlines, but I was seated next to a very large family with little kids and a baby. I'm usually pretty tolerant, but the back of my seat was kicked for 8 hours and the kids kept running right in front of me causing me to constantly move my legs. Ugh. Food was ok, nothing special, it edible."
Pros: "Fast Boarding"
Cons: "Was waiting for a lagguage over 30min at Tegel airport"
Pros: "Very nice people in the crew. Excellent entertainment equipment."
Cons: "Chairs rather uncomfortable when upright in economy."
Pros: "The crew was nice"
Cons: "I paid for a ticket that includes a hot meal, but a day before the flight they changed their policy so I didn't get any meal. They even asked for money for a cup of water, and this is my red line. The seats recline and comfort is poor."
Pros: "pleasant fight..."
Cons: "long flight (it was far through no fault of Brussels Airline"
Cons: "bad customer service. No reliable information about the flight. How someone who never took an airplane can know that you have to get a visa when going to canada. If your ticket says your last destination is us. And i did not even got a full refund for their stupid mistake. Lack of information. You guys should be more careless for your customers."
Pros: "Your airline 100% better then Air Canada."
Pros: "I flew on United, not Brussels, on this leg, too."
Pros: "I'm not certain this will get to where it needs to go, but I want to give a special thanks to my flight attendant on Brussels Airlines flight SN2712. I don't know what her name was but she was the younger of the two flight attendants and she provided the drinks in the main cabin. My girlfriend experienced sudden and traumatic pain due to the pressure change on the descent and so I hit the call button and when the flight attendant came over and saw what was going on she knew exactly what to do: she ran to the back of the plane to gather some cups and fill them with hot water-soaked napkins then sprinted back to give them to my girlfriend to show her how to hold them. She was so fast, so kind, and so effective. I wish I knew her name so I could tell her thank you one last time. Please pass this along to her if possible!"
Cons: "they lost one of my carry on bags and haven't been found"
Pros: "The flight was on time!"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Crew was great"
Cons: "Still don't know where my luggage was so this is an issue for me on all legs of flight"
Pros: "good service clean"
Cons: "waiting a long time for luggage"
Pros: "Very old planes No entertainment Very nice stewardess"
Cons: "My flight was scheduled to leave at 6:20 pm 06/08/16. Took off at scheduled departure time but an hour into the flight had to turn around due to navigation system not working (2hrs flying time). Navigation was fixed, took off for 2nd time at 10 pm, fell asleep, awoke at 3 am to a messge over the intercom stating navigation had went out again and we had once again turned around and we were just outside of Chicago (6 hours flying time). I spent 8 hrs on a plane to fly to my origin airport. This was my first overseas flight and my first time flying with United. I got a frozen turkey sandwich and sorbert for dinner. I have been placed on an American Airline flight leaving at 8:50 am but I needed to be in London at my scheduled arrival time. I've lost approximeny 14 hrs of my trip including irreplaceable reservations that I've missed as well as very important time with my significant other that I get to see once every 2 months. I took off unpaid vacation time for this trip as well. Please contact me via email or cell phone to discuss what sort of compensation can be done for this very unfortunate chain of events."
Airlines flying from Ivory Coast to Portland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights