Pros: "Seating was comfortable. A meal was offered."
Cons: "Flight attendants could be friendlier."
Pros: "Seats are good and crew excellent"
Cons: "I miss the jack Daniels"
Pros: "I don t know what hapen with Avianca. The Atencion in bussines Class is bad and the food is to poor"
Cons: "I would have appreciated some better communication (also in English) about the turbulence throughout the flight -- this starts with the pilot. How long to expect these pockets to last, etc. It's quite unnerving and uncomfortable to have the turbulence."
Pros: "Friendly crew"
Cons: "More water offered during trip"
Pros: "Online check-in, boading"
Cons: "Spend over an hour in the plane after landed. We weren’t even Offer water or nothing."
Cons: "I find my luggage broken, I need my luggage replace. I was told at airport to file online I've been tryin to file a claim online on AVIANCA'S website but I was not able to find a link to follow a claim. Please help me. Thank you! Olga Noriega 202.409.4830"
Pros: "It was on time"
Cons: "There was not enough room to put the carrion bag in the compartments"
Cons: "It was delayed 4 hours!!!"
Cons: "Would give 0 stars if possible."
Pros: "Todo estuvo muy bien lo recomiendo gracias"
Pros: "The crew was friendly and attentive"
Cons: "Seat, food and the delay"
Cons: "Aviões muito velhos, comida muito fraca."
Cons: "I was completely rerouted at the last minute to take 3 flights instead of just one and completely missed all of my other connections. Avianca forced to to travel for over 36 hours and continued to have all of my rerouted flights delayed. It was the worst travel experience of my life and i received no help or compensation for missing all of my other flights. All thy gave me was one stale muffin. I will never fly with this airline again."
Pros: "Excellent service. I difiniitely vill fly with Aviaca. Thanks!!!"
Cons: "the flight had a 3 hours dwlate."
Cons: "Flight was changed last minute and there were no other flights available for 6 days"
Cons: "The fact that they cancelled my flight a week before departure and moved it 6 hours prior to a time that was impossible for me to make. I had to buy an entirely different set of plane tickets. No less, the insurance refused to cover the cost, which was a complete waste of money to buy. Then, I was charged another $50 For a refund! Never booking through this company again!"
Pros: "Due to their overbooking I was almost foreced to stay, I was told that I was travelling at my own risk: please give me a break!"
Cons: "The pushy attitude of the check in hostesses"
Pros: "Boarding and exiting were fast. They also let me take on a carry on that was far too big to be considered a carry on. Lots of overhead space. Oh and they give you a blanket and pillow to use during the flight."
Cons: "The service and entertainment wasn't as good traveling on this airline to the US as it was traveling from the US. Barely any entertainment besides fold down small TVs for every 4 rows. The app they tell you to download was useless on this flight too."
Cons: "There was a 7 hour delay for maintenance. A plane which was scheduled to depart 5 hours before ours going to the same location took off on time. Unacceptable."
Cons: "The flight did not happen because you referred me to Webjet. My meeting was rescheduled and I cancelled within 24 hours however Webjet charged me $450 to rebook. I will not be using Kayak or Webjet again."
Cons: "Did not fly as scheduled - still in Bogota"
Pros: "Quick boarding, friendly crew"
Cons: "No personal entertainment units."
Pros: "I liked everything except the food."
Cons: "There were no vegetarian options for meals"
Cons: "My flight landed at 2:00pm, and my connecting flight boards at 1:55pm. The gate was all the way on the side of the airport and I had to go through another security checkpoint and barely made my flight."
Pros: "Good entertainment selection."
Cons: "We had a 6 hour delay after traveling all day and being up all night. The actual flight, when we finally got on, was packed and uncomfortable. Our seats didn't recline and were very uncomfortable."
Pros: "Among the three flights, this was the best one! Thank you!"
Pros: "All of Avianca's employees, from the ones in the check-in counter to the ones that welcome you in Bogota (an obviously the plane crew) are extremely polite and helpful."
Cons: "The provided snack was not good and the entertainment system in the plane is very rudimentary."
Pros: "CABIN GOOD SERVICE, STAFF VERY KIND ALWAYS SMILING. ON TIME."
Pros: "The food was OK and the staff was nice"
Cons: "It wasn't comfortable at all. The headphones didn't work so I couldn't listen to any movies"
Pros: "Service was great"
Pros: "Monitor does not work properly"
Cons: "The screen in my daughter's seat did not work for the entire duration of the flight. It is the second time that something similar happens to my family or me while flying in this airline in the last two months."
Pros: "Every flight you're on you get a snack or something to eat! Something as simple as that always brings me back!"
Cons: "One of my suitcases didn't make it to my final destination and was found still in Bogota a day later making my arrival home very stressful and upsetting. I had medicine and important items in my suitcase and could only retrieve them 2 days later."
Pros: "I liked the way the crew treated the pasengers and helped them I wished every avianca crew was like this one"
Cons: "First plane, small. Food"
Pros: "Yeah, I had no problems with Avianca"
Pros: "The flight departed on time, in-service food (not as expected flying economy), arrived on time to IAD. Overall: good."
Cons: "The food."
Pros: "Generous food and drinks. Smooth flight."
Pros: "Kind and respectful personnel"
Cons: "I was asked to be at the La Paz airport 3 hr before international flight, so did I, only to see the check in open 1.5 hours before the flight, more consistency needed"
Pros: "Entertainment options were great."
Cons: "It would be nice to have food options that do not include meat. However, in general the food was poor."
Pros: "The flight attendant crew was really friendly and professional."
Cons: "An option to stay in panama forever."
Pros: "Amazing crew, attentive pilot"
Cons: "A lot of turbulence"
Pros: "The crew was fantastic. The seats quite old and worn out."
Cons: "More leg room and newer seats. Better food."
Cons: "Check in was slow. Boarding was disorganized - half the plane was business class or so-called preferred status. Ground staff were unhelpful"
Pros: "Very good"
Cons: "Very good"
Cons: "There was not much entertainment. And just like the food, no choices of programs."
Pros: "Flight was fine. Limited selection of entertainment, but adequate (barely) for the flight time. Food was decent."
Cons: "Don't transfer through Panama; worst experience with ill-trained gate security agents taking personal property for no reason, broken toilets, no real dining options. Just use another transfer city like MIA or skip COPA altogether if you have to transfer in Panama."
Pros: "Loved the leg room in the emergency seat row"
Cons: "Wider seats in economy"
Pros: "The worst airlines company!"
Cons: "They go above and beyond to make you happy."
Cons: "They don’t want to give you a whole can of soda or juice. Instead they give you a little tiny cup expecting passengers to calm the thirst with that."
Pros: "I got to my destination safely. Crew was ok."
Cons: "Lousy food. Small, old aircraft (737). No individual screens, no phone chargers, asked for a repeat hot dish and was told yes, but never got it. It lacks behind many other carriers. I was expecting much better."
Pros: "Thanks! Amazing service at the airport and also the attendants in the airplane. Super friendly and helpful employees. We had a great experience flying with Copa. A +++ service"
Cons: "We love everything. Thanks"
Pros: "We were 7 people traveling together with 4 kids and the system gave us the emergency exit seats, the check in took over one hour (both ways) once inside I have to ask passengers to change seats with my kids because the crew didn’t do it"
Cons: "Nothing, plane is old."
Cons: "Not much room for legs ... I am petite ..can’t imagine regular and tall people’s pain"
Cons: "The food. it is absolutely horrible"
Pros: "I had a very comfortable space for my legs."
Cons: "The flight from Panama City to Washington, DC didn't have the personal television screens."
Pros: "The service was good, and food tasty. Legspace was good."
Pros: "The flight itself was fine. Good entertainment, in seat options and decent food."
Cons: "There is a second security check point right before you enter the gate area and you can't take any food or drink it which includes water. That made for a long wait with nothing to drink and once on board there was no extra water service."
Pros: "The food and cabin service was great."
Cons: "The boarding process was awful. They would only let 200 or so people sit in a small area meant for 75. The airport security then made us fo through a second screening. They took our drinks away. Afterwards, half tbe people had nowhere to sit. We had to stay in or section, we could not leave to go to the bathroom or go get anything to drink with out being screened again. This process started about 1 hour and 45 minutes before the flight. The technology in the flight was old, we were not able to see where our flight was in it travel path."
Pros: "quick flight and early arrival!"
Cons: "wierdos on the plane"
Pros: "2 free bags, free food d, free booze"
Pros: "Flight crew. Berry nice"
Cons: "To many kid's crime on the 5hr flight"
Pros: "I flew business class. Having extra leg and seat room made a huge difference in my comfort. The staff on both the flight down and on the flight back were wonderful. I have mobility issues and they made sure I could safely get up to the restroom and to stretch my legs when I needed to. I will definitely fly Copa again."
Pros: "The flight was safe and comfortable."
Cons: "The connection flight was delayed, the gate at our connection was switched (meaning we had to go through security 2 extra times), neither flight had individual TV screens, and a vegetarian option was not available by default-as it had been on the flight there."
Pros: "Timeliness, food, good price for a non-stop flight."
Cons: "Not allowed to bring full water bottles on flights from Panama and crew didn't provide enough water service during flight."
Cons: "The entertainment syatem was not up to date. There needs to be more foos choices for vegans."
Pros: "technology and movie/entertainment selection. plus drinks were included"
Cons: "more interactive global map showing the route, change it up a bit"
Pros: "Excellente attention flying, very friendly, very nice and clean inside the airplanes."
Cons: "Need more personal at the counters servicing people when checking in at the airport in Panama."
Pros: "no comments"
Cons: "I was soprice that we did not have any piows or blankets for this trip."
Cons: "the entertainment for my seat was not working. I switched to the seat next to me and i was experiencing the same problem. I was told by the flight attendant they would re start it but they didn´t."
Cons: "The boarding and departure took extremely long. I understand that there was a Power outage the day prior to this flight and that this cause major delays and issues throughout the following days."
Pros: "We made it on time"
Cons: "The food was not very good, the crew can offer water more often"
Pros: "The seat was comfortable"
Cons: "Broke my wheel off my check luggage, food wasnt good. Staff are somewhat curt & could be more friendly/accomodating."
Pros: "All the way it should be!"
Pros: "The flight & the attendants were all great - the food was good & the entertainment was good."
Cons: "The flight was delayed by almost an 1 hr. waiting for the airport to load the luggage. I could not understand the person making the announcements on the plane. It was garbled & so none of us really knew what he said on any of his announcements, We arrived at D.C. & we did not get our luggage. They said at the D.C. airport we would receive an email within 24 hours regarding our luggage. We didn't. They gave us a # to call - no one answered that #. We were supposed to get an email with our case # - we didn't. We were told on the plane we would get a bag of necessities - but we didn't. My husband had to keep calling different #'s to try to get ahold of someone to tell them about our luggage."
Pros: "comfortable seats with good leg room, very good food provided."
Cons: "additional xray at gate and requirement to leave all water bottle behind."
Cons: "There needs to be some snack options in business class after the light meal."
Pros: "I have flown with COPA for years and they never fail to impress me. Food is great for what it is (aircraft food) one of the best I have ever had. flight is pleasant and smooth most of the time. always super helpful and make it a seamless experience"
Pros: "The crew was extremely friendly, one of the friendlier crews I've flown with lately. Lots of leg room"
Cons: "Planes are old and outdated, no entertainment for medium/longer-haul flights"
Pros: "Very little"
Cons: "The cre in charge if business classs was incredibly unfriendly and rude. His name is Rocardo and he should not be a business class crew. He was slow, uninterested, forgetful and at times rude. Cops needs to step up its service"
Pros: "Loved the friendliness, service and helpfulness. Food and drinks on flights were great."
Cons: "Additional security check at the gate in Panama is not run very professionally or securely and is a hassle."
Pros: "Good food and movies. Great staff. On time and plenty of room in seating."
Pros: "Polite and nice crew On-time flights Acceptable food"
Cons: "No seat-back TV Small leg space The seats in the front row of Exit doors do not recline"
Pros: "Did not make flight, overbooked"
Cons: "Seats did not recline. There was no notification of this when selecting seats."