Always enjoyed flying with Emirates, flown with others but they don't really measure up. The others are cheaper without a doubt, but not as good as Emirates
Fly Dubai takes low cost and thrift to new depths in terms of service levels, terminal 2 is grossly inadequate for capacity and resembles a crowded buss or railway station,, the fly dubai( Emirates) flight is never on time(was 2.5 hrs delayed), and this is not an isolated experience, the flght air conditioning was turned low while we waited on the tarmac for take clearance to save fuel, should say more!!!! The depths! I only fly this airline from a compulsion, emirates code shares for connections to Muscat
Food was great. More vegetarian options on menu would be great!
They changed the flight time without telling us and were unwilling to help with rebooking because we booked through orbits/kayak
Child’s meal was great along with other nice touches for kids.
Both flights to and back from Lyon with buses taking extra time and delaying flight at DXB. Food serving needed work.
Emirates did great! I liked the service, the food, cleanness, and the flight was on time. Much better airline than Qatar Airways I flew with last year.
The main issue was that the flight from trivandrum to Dubai was delayed which resulted in arriving late in Dubai. Coincidentally the flight leaving out of Dubai to jfk was also delayed for different reason. Despite we reached the gate ( through wheel chair assistance) along with 10 other passengers we were not let in. The gate was open and yet was refrained from entering. We were then requested to flight the next morning. Meal vouchers were provided but the hotel reservations were not made and took a lot longer to receive that. If Emirates knew about the delay and was certain the passengers will not be able to board the next flight shouldn't they have prepared these ahead of time?
The plane was old so the entertainment system was difficult to operate. The crew did advise earlier. The plane was landed and parked away from the gates, which added 20+ mins to the overall arrival
There is an issue with A380 when it arrives in Munich, because a business class passengers like me have to wait for the first class passengers to disembark, which takes some time while you are also offloading economy passengers this causes an issue at customs where your business class passengers end up behind a large bulk of economy passengers This is a frustration and the early dislocation should be and is supposed to be a benefit of business class
You charged me for luggage although the airline does not- you charged me for seat when customers can pick their own seat at checkout in I travel to Europe slot and I will not use kayak again
Not good. I was supposed to be in Mint but got in economy class
The entertainment selection itself was ok but the screen couldn't be turned off which was annoying because I wanted to read and not be distubed by flashing lights in front of me. I could see other people having the same problem with their screens. The crew seemed to be too busy to be bothered by our questions/requests. I found the seat quite uncomfortable, especially for a long flight. As a short person, I've accepted the inconvenience of always having seats higher than comfortable, but my neck hurt after a while because the headrest was too high and couldn't be adjusted further. The seat pockets in this plane seemed to be faulty. I could see people near me having the same problem of everything falling on the floor because it kept detaching from the back of the seat. It was pretty useless to keep anything in it, even the menu and sick bag wouldn't stay in. The food was meh. The omellete was just a hunk of egg - my next flight leg also offered omellete but was so much better than this one.
To be prepared for being treated with disrespect by the ground crew.
Chicago to Istanbul was a much better experience than I expected since I’m more accustomed to Qatar Airways business class. The business lounge in the Istanbul airport was amazing - loved the lockers and phone charging stations, and the bathroom was a spa experience in itself. The onward leg from Istanbul to Karachi was utterly disappointing. Terrible plane, and I felt like I was in economy - the seats don’t come near to lying flat and the food was mediocre. What a sad downgrade - it isn’t as though the ticket on that leg was cheaper. So, on that front, there’s no contest with Qatar airways.
I already checked in online and provided with a window seat by default which was OK with me. When I printed the pass at the airport, I found that the seat number was different (aisle but in same row). By that time, all window seats were taken up, I am surprised that TK can unilaterally change seats after completed online checkin.
Seats too much and for the price we paid eve thought economy we still had to pay $169 to check a ba that’s ridiculous and also my daughter needed water so she can take her medicine we push the boton for the attendant to get us water they never came we push it 3 times no one came and ask what we needed . Am not happy with the service at all I will not fly with TK anymore
nice and clean plane but the seats and the comfort was not what i expected. i expected more based on all the ads and reviews that i've read. I guess you get what you pay for in economy.
Excellent food and service on my international flight. Most notable is the food provided by Turkish even for coach passengers is very good.
The best airline for international travel in terms of value you get in business class (service/cost)
A bit chaotic boarding flight but over all good experience.
The plane was ok, I was in business class and was surprised there were no pods and each seat was right next to another one. That said it was comfortable and the food and coffee were good. Entertainment wise again I was surprised to see only movies and no TV shows. Check-in at Toronto Pearson was an absolute disaster, which was especially disappointing as I was a business class passenger. There was no dedicated staffing for the business counter and four (4) airlines employees assisted one economy class passenger for about 15 minutes when one could have easily assisted me. Overall room for improvement, particularly in the on-ground experience and airplane infrastructure.
The plane was old and the luggage racks above us were visibly shaking during turbulence. Water was dripping on our heads during landing. Our flight was over 2 hours late departing but we were not updated or told what to expect as the screen at the gate continued to read “on time”
I had a memorable experience. I dont have any comments at this time regarding waht could be better.
It is nice and great but the houstees crew are all the way back arguing with customers and behavior issues same of the crew i saw that also all the trips were very much butter!
I have my baggage left either in Jeddah or Addis and undelivered to Abuja
The crew was not helping us in the airports ..Very bad experience..the washrooms are not meeting the expectations..need more good service... The hotel service was good but there is a very long wait time which wasted time to go through..
Our first flight was delayed and when we got off that plane, nobody was really helping to direct us to the next gate. It was very frustrating. One staff simply said hurry, which wasn’t helpful. We had to go a long way to get to the next gate. Another issue on the plane itself was the bathrooms were disgusting and filthy and it didn’t seem like anybody was checking on them were cleaning them and it was a long flight. There was urine on the floor and they stunk. Also, the screen in front of my seat did not work, and I tried different headphones and still had no sound. You would think somehow those things are reviewed occasionally for working order.
They only gave us 30 minutes to make an international connecting flight. We didn’t make the connection but they did do a good job rebooking us despite the chaos. Our bags didn’t make it back and their process for customer support is pretty bad when it comes to luggage.
The Boeing 737 MAX on this route, flown in the middle of the night, is an UTTER FAILURE for business travellers. The whole point of business travel is to arrive alert and recover from travel quickly, and this little aeroplane with its quarter recline uncomfortable business seats does nothing for that. It’s a small step up from economy in that you have decent legroom, but that’s it. Absolute margin at the cost of the traveller.
I purchased the upgrade to have 3 seats open, so I was able to sleep 9 hours. Without that I would have been miserable
Our luggage was supposed to be checked through from Arusha to Cape Town. We didn't know that it was a self transfer in Johannisburg. Kayak should not have sold this flight combination with out a self transfer alert.
There was chaos checking because of a canceled flight the day prior. Also, we had an issue with tickets. The KQ agent went above a d beyond to help us get on board the flight Overall the 13+ hour flight is uncomfortable in coach. I may try to upgrade on return
For a long haul flight, the seats were too narrow. Paid for extra legroom but wish I could have paid for width! I was pressed against another person for the whole donation of the flight.
Delayed flight made my day very long, but other than that KQ got me to my destination in good shape.
The nice treatment and lovely pilots who accepted my son inside for a photo.So lovely of them
Got delayed for over 24 hours. Fight was cancelled. Was put up at a nice hotel whose kitchen was unfortunately not prepared for the sudden influx of guests The headphone jacks on the seat were loose and sound kept getting dropped over the headphones. Food was good though. Certain items (Amarula) were not available for purchase over the on-plane duty free. Had been told i would pick my luggage at my final destination*wrong* had to pick it up in JFK and recheck it and then got charged for it**** too tired to argue with the Delta staff on the issue.... after a 15 hr flight.
This one is not bad even it is late, but they apologize and every time they announced the update.
I’m very disappointed for this trip and I will never travel again in this airline. In addition, I don’t recommend to any human being to travel to Kenya Airways. They keep me at Nairobi for 4 days without care. I was at Nairobi from 6 a.m Morning up to 10 a:m Thursday. For that reason, I have trouble for my work and may be I will lose my job. During for those 4 days I didn’t have my medicine, I didn’t have clothes to change because all my clothes were in my checked bags. On Thursday, when I got flight, they don’t even apologize for all consequences I had. During for those 4 days, I learned many things for this airline. It is their system to treat passengers like this because they had hundreds or thousands passengers around Nairobi waiting for their flights after their original flights cancelled. If I lose my job, I planned to file claim to the airline. This is not airline to travel with.
They weight duty free goods at check in and count the weight as carry on luggage. Results : for 4 bottles I had to opay $150. rip off. Be careful to avoid any duty free shopping at Dubai airport
