My experience was good overall, the quality of the food really decreased! There used to be a choice between meat and fish now it’s between chicken and pasta! In the choices of entertainment meditation has been added which is very good. Soft chair workout to improve blood circulation and avoid phlebitis should be added.
The only reason the overall rating wasn't "excellent" was due to problems in claiming luggage. The bags are delivered to the main area (Cinta 35) for domestic passengers, but to a DIFFERENT ROOM for international arrivees. After waiting 30 minutes, someone (who didn't appear to be from Air France or the airport) told us to go to another area. There we found our bags, which appeared to have been awaiting us for a while. We had to go through a bag check before leaving the airport. If we had been alerted to this possibility, or better yet, been to go directly to Cinta 34, we could have eliminated quite a bit of waiting.
Much better than the major US Carriers especially in Biz Class.
I wish that the meal included a vegetable or even a salad instead of couscous! Why serve chicken with rice AND couscous? Service was good overall though a bit lacking in friendliness. Usually on air france I've been offered a glass of champagne before dinner, wine with dinner, and a digestif after dinner. We were only offered wine this time!
It was not Air France but Air Europa. But confusion over our checked luggage. Whether it was checked all the way to Tenerife or not. It was not. Had to line up again in Departures. At least our Sky Priority was honoured. Flight was fine.
My wife and I had a row to ourselves after moving seats. There were no TVs and you had to buy food. So we did nothing but had a quick nap. Flight was fine.
The male attended that served are section was a snob. He did not answer my call light when my wine spilled all over the floor. I did not push it again or drew his attention to it. He just ignored the call light when he came to give us our meal, serving the people behind us first. I did not push it again or drew his attention to it to see his reaction. It was so obvious that he was ignoring us. We were in premium economy!
Georgian Airways check in staff initially denied us, because they thought passengers required transit visas to transfer on connecting flights. This required 70 minutes for them to call multiple people to confirm how transfers worked. They did not apologize once accepting our check in. Onboard, the four hour flight gave stale bread with spam slices as lunch. The only included drinks were still or sparkling water.
I did not get my baggage at my final destination..poor coordination with connecting flights with partner airlines (Saudi airways). Also the food was very mediocre.
Not a good one this time. The absence of internet without any information/notification ahead was really the unacceptable part. Also this new A350-900 has a serious legroom challenge for economy seats. It’s more like a medium-haul flight legroom configuration.
Actually this is my first time using airline I was in every single thing that happened throughout our journey, the appearance of the plane inside furnished about the seating the flight attendants and many many more I was so excited throughout thank you Brussels Airlines for the great service.
On board service was decent. I like the legroom at UA that seems to be more than in other airlines
It was really good because the employees were very nice and fun to talk to. The entertainment was nice because they had plenty of movies to watch.
Crew was enthusiastic. Meal was surprisingly good. They came to give water very frequently. Negative that the seat reclining didn't work
That was a short flight by the only time I could actually sleep
How can a national carrier and part of Lufthansa group not even provide complimentary water and a snack in such a long flight ?
The flight went well, only during the flight from Brussels to Vilnius I would have liked if they had at least given us plain water to drink.
The boarding process would have been better. When people are flying internationally and the airline is a member of Star Alliance they cannot have different rules for carryon baggage. Brussels Airlines made us adjust the weight of our carryons based on their rules even though we were flying international and our next flight was with United which does not have weight restrictions for carryons. That was just ridiculous.
We waited in line for more than 30 minutes to go through the check in (after the staff summoned us). Once on the plane we had to wait almost two hours before takeoff. The copilot said that it was not their fault but that the plane had arrived late in the first place and lost the slot to leave again because of the heavy traffic, This is completely understandable in our times, but I would have expected a little bit of pampering from the staff. We received a tiny little cup of water because we complained. Not a coffee, not a cookie, no music on the plane, no plugs to recharge your cellphone. It was very cold inside the plane and someone asked for a blanket for a baby - very harsh answer from the staff, no blankets on this plane. I think they should review their instructions and team spirit as traveling is also the experience, not only getting from A to B. And it’s not fun to interact with staff that doesn’t seem like they are enjoying their job. And as far as I know and judging from the cost of the ticket Brussels Airlines it’s not even a low cost!
Terrible seats. Whoever designed the seats should try taking a long flight in it themselves.
Checking was not good. They make up the rules on baggage as they wish. Very unfriendly check-in staff
There were some things that were not maintained well on the plane. There were foot rests that didn’t elevate for myself and my son in law. The flight attendants were excellent. Boarding in Senegal was chaotic.
Everything could have been better. The food was bad, the service was bad, and the flight staff were not very friendly.
I had surgery on both of my legs in February 2022 and the flight was booked in March. The purpose of booking business class was to have an opportunity to stretch my legs due to the surgery. The flight going and coming was so difficult for me because the seats were broken, I have video and pictures of this horrible flight and a report from my surgeon regarding the this. It is unfortunate that I will have to get a lawyer to get a refund and sue this airline. I have sent them correspondence regarding the incident as well as the Better Business Bureau and they refuse to respond.
After paying for business class, we were given anything but business. They used a rented plan from China that had no inflight entertainment, the seats were broken and besides that, we had a 15-hour layover in Dakar. The same problems existed on the return flight. The flight from New York to Baltimore was the worst, the flight attendance decided to have a personal conversation and I am guessing that because there were only three passengers in business class, that they did not have to give the emergency announcement and proceeded to carry on their personal conversation during the entire flight. Worst travel experience of my life!
First time in my life that i had a 5hrs delay with no agent to give us any explanation...We had a very bad experience with Air Senegal...while Senegal is a nice country to visit but the Air Sénégal airline is very bad in customer service...
normal business seats with sufficient leg room. good food. no entertainment whatsoever
Very comfortable flat bed. Perfect for overnight sleeping. Interesting that a dozen wheel chairs were provided to the elderly that have been walking teh whole evening only for them to board eaely. Made a joke that HC408 stood fo handicapped.
Flat bed !!!! and even free wifi !!! offered in business class. Price was 50% of competition. I came from ABJ and price was the same. Had phantastic fresh ornage juice for breakfast. All flights over the atlantic are like that. The rechecking of luggage and waiting time to go in same plane to BWI was a bit of a pain. Might make more sense to continue travel directly in JFK. For example we arrived early at 6 am in JFK but continuation at 9am and security only opens at 7.30am
We ordered a gluten free meal and never got it!
The seats are horribly uncomfortable. We were in premium economy and paid a premium price yet, the seats were the worst! You could feel every structural bar in the seat, there was no padding, no amenities kit, and the leg rests were broken. Duct tape was holding another seat together. When we arrived at our final destination, Venice, my suitcase was ripped open, and my clothes were about to fall out of the bag. I would’ve been more comfortable if I flew a paper airplane across the Atlantic.
I don't like anything in this flight the food was bad the service was bad the flight was old and not connected to the screen no intertainments at all and it was long trip was bad intertainments the crew not helping
The company tries shamelessly to squeeze every dollar)Euro out of its passengers. During the check-in the force you to go through the seat selection, you can skip it. They will assign you the worst seat available, then show you the other available seats on the map, for a fee. But they won't show you the fee until you click on it. And once you do click, there's no way to unselect it!! You will get stuck and forced to pay for that seat. Cheaters!!
The flight was great. I don’t know about the food because I was asleep and they didn’t leave me any.
Seats weren’t comfortable. Both of our seat backs were either almost straight vertical or laying back into the laps of the people behind us, which is a weird angle to try to get some sleep even on a plane. No in between. Also, neither seat would spring forward like they should.
There wasn't a time for neither food morning entertainment in a short one hour hop over.
Flight on time, flight assistants super nice, business class very comfortable. The whole experience was very good.
It is the worst ever airline. All employees I spoke with over the phone were pompous asses.
The gate information was never populated on the Delta app or the airport displays or the desk at the Delta lounge. We found at the last minute that we had to switch terminals and just made it to our flight. Even this we found accidentally by asking an employee at another gate. On board service was poor. Seats were very poor. All in all a poor experience. At best like a Premium Economy on other airlines
At the Check-in desk in Constantine, I put my luggage on the belt. It wasn’t very full. The Air Algerie agent said that my luggage was too heavy, and so I had to pay money. I asked how heavy it was, and he said 20 kg. I doubt just clothes would be that heavy. So I asked how much money I had to pay. He said 12000 Dinars, which is about $150 dollars (i.e., about 150 Euros). I started objecting, saying I don’t have that much Dinars, mostly because one can’t exchange dollars or Euros for Dinars. No one would get on a flight to Paris with 150 Euros worth of Dinars. Worthless. Also, I told him the flight itself didn’t cost as much as $150, so this charge was way too high. But, the Check-in person insisted that they would no take my luggage weighing that much (20 kg). So I asked what weight it must be. He hesitated, looked upward for a few seconds, and said 10 kg. So I stepped a few feet away and transferred clothes from my luggage to my backpack, leaving my luggage feeling 1/2 the original weight - - - hopefully now only 10 kg. I went up to the Check-in desk again. The Check-in guy put my bag on the scale, and said, “You still must pay 12000 Dinars.”. I asked why, and he said my ticket did not include any luggage at all. I objected immediately, saying that I had a round-trip ticket and that Air Algerie carried my luggage from Paris to here in Constantine. Therefore my ticket must actually have included luggage going both ways, round trip. But he continued to say that, no, my ticket didn’t include luggage, and that I must pay 12000 Dinars. At that point another Air Algerie agent walked up behind me, asking what was going on. When I told him, he said, “Come with me.” He took me 30 feet away, behind a pillar. He asked how much money I had. I said $40 US dollars and 20 Euros. He looked one way and then the other way. He said, “Give me the $40 and I’ll see what I can do.” A couple minutes later he said it was all fine, and they would take my luggage. So I went back to the Check-in counter, and they took my luggage, saying, “Don’t worry, it’s all fine. Everything is fine.”
Always late , never on time people rushing to catch their connection flight , the only punctuality of air algerie is for sure they delay the flight
Air algerie flights always the same Late or canceled with poor service So , not a surprise The flight yesterday full and late with poor service as usual
3hours deleyed, absolutely horrible day.,horrible company.,bad service.,they should check the flight if it safe before letting the passengers in .. it was a technical problem ( very hot temperatures inside the flight) we had to come back and change the flight.never again with this company
