Pros: "I like how the crew made rounds hourly to provide drinks and ensure we are good! Also appreciated when they were able to accommodate last minute meal changes!!"
Pros: "The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again."
Cons: "I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price."
Pros: "Delay of check in with upgrade"
Pros: "Punctual and direct flight NRT-BOS. Time-efficient."
Pros: "Privacy of window side seat"
Cons: "Please contact me immediately!"
Pros: "Entertainment was good"
Cons: "PA system was used excessively."
Cons: "Choices were few by the time the cart got to us and the food was... airplane food. Nothing terrible but nothing to write home about nor anything a picky child would eat. :/"
Cons: "seat was uncomfortable (cushion very hard)"
Pros: "Japan Airlines hasn’t the best customer service of any airline I have ever flown. Flight attendants aren’t very friendly and they give you a lot of food. The entertainment was great as well."
Cons: "The staff at Tokyo Narita was slow and unfriendly, which doesn’t reflect well for Japan air."
Pros: "I had a pleasant flight experience with JAL. Nothing to complain about."
Cons: "I was able to choose an aisle seat but it did not go through. I have to get to Narita to be able to get an aisle seat."
Pros: "I would recommend to everyone JAL"
Cons: "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."
Cons: "Meal was served frozen."
Pros: "From bathroom amenities to food/drinks on board. Japan airlines knows the meaning of service and I had a very pleasant flight."
Pros: "I love JAL! The customer service was top notch, the food was delicious, and it was very spacious for economy."
Cons: "The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together."
Pros: "Crew was very pleasant"
Cons: "Food was fair, not great."
Pros: "Service is outstanding. Attentive but not invasive and always with a genuine smile. Will fly JAL every time it’s an option"
Pros: "Very nice airplane with new technology"
Pros: "JAL was very flexible with me leaving a day earlier due to tropical storm which I greatly appreciated"
Cons: "would have liked more food options and recent movie selections"
Pros: "Business class seat was good."
Cons: "Temperature was kept too hot to sleep comfortably. Service a little slow. It took almost 3 hours to finish the first meal."
Pros: "The flight is on time,service is excellent."
Pros: "Sakura lounge was excellent."
Cons: "The entertainment system was bit unsteady."
Pros: "Japan Airlines still provides all the services to make for a comfortable journey. The airline staff are excellent, the food is good and there are no bag fees."
Cons: "I did not like that we could not book our seats until 72h before departure."
Pros: "The staff continued to check on the passengers throughout the flight. The food on the flight across the Pacific was excellent for airline food. Used trays did not stay in front of the passengers for a long time. They were removed in a very timely manner."
Pros: "The workers are always wonderful."
Cons: "Food was not as good as in the passed."
Pros: "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."
Pros: "Polite service, comfortable flight, no delays"
Pros: "Staff- the ladies in flight were very friendly and courteous."
Cons: "Sorry, my seat really uncomfortable..."
Cons: "WiFi was very flakey, and could not complete the Credit Card transaction to login... Wasted several hours."
Pros: "Our flight had a long delay, but one we were on board it was a short and smooth flight."
Pros: "Roominess of economy seats."
Cons: "Poor movie selection. Heavily skewed to action/terror/suspense. Very few dramas, and none of them current."
Pros: "The crew was very nice and pleasant. They were very accommodating as well."
Cons: "For my entire flight back I was so hot I could hardly stand it. I had to change my clothes and it still didn't help very much. My meals were also pretty bad on the way back, which is odd because they were not bad on the way there. It was definitely one of the worst flights that I've ever had, mostly because of the heat."
Cons: "My seat was not comfortable and it was uncomfortably warm."
Pros: "Good food and punctuality"
Cons: "No English subtitles for English speaking movies"
Pros: "The service was excellent and the seats were really comfortable"
Cons: "The food choice was a bit poor"
Pros: "We left on time, we arrived early. The crew was very polite and helpful. The food was decent on board and the seats were comfy."
Cons: "I wish they flew all over the USA, American carriers should be ashamed"
Pros: "Japan airport is big and too much shopping needs to be done, and liked the fact that boarding started just 15 minutes before departure which gave me ample amount of time."
Cons: "Movie selection wasn't the greatest. The mid-flight meal was a burger instead of the beloved ramen."
Cons: "Flight from Taipei to Tokyo was delayed and ultimately cancelled because of "mechanical failure". Many passengers on the flight including us had international connections through Tokyo, with only an hour between flights. It was clear we were all going to miss this connection, but in a frantic and haphazard way, the JAL crew's only solution at the gate was just to get us all on the next flight out to Tokyo (I believe via China Air) no matter what our individual final destinations were. They said "from Narita, they will handle all your connections to your final destination." This was a bizarre solution. Why not reroute us individually on other partner airlines, through other countries/cities, from this international airport in Taipei, like airlines usually do? (Also, all of this disorganized communication by the JAL crew at the gate was never translated into English, I just happen to speak a little mandarin and was able to understand what they were directing us to do). My wife was the one who searched for an alternative route on her phone (through HK instead of Tokyo) via their partner airline Cathay pacific and showed it to the JAL rep at the transfer counter, and through a series of radio and phone calls, only then did they say "there might be seats left", but they couldn't book the seats for us there. In order to make the flight, we had to sprint ourselves to a completely different terminal and concourse to another transfer counter to finally book our seats on this Cathay flight. Needless to say, our luggage did not get pulled from JAL in time to make it on the Cathay flights, so we are waiting 2-3 days for them to hopefully be found and sent to us. Overall, I was completely disappointed by the JAL staff, who didn't take responsibility or ownership of the situation, and who's solution to just fly everyone out to Tokyo, no matter our final destination, and to leave us to figure out our connections there was extremely short-sighted and irresponsible, and was a total disservice to their customers. I expect much more from this airline. On another note, we flew JAL from Boston to Tokyo, and Tokyo to Taipei: the food was terrible and food options were really subpar for an international flight, I would've expected much better from JAL and the dreamliner flight."
Pros: "Flight attendants are really kind and patient."
Pros: "good selection of movies and audio, responsive and caring service crew. Plane cabin was clean and the flight was smooth"
Cons: "Passengers in front alway lowered their seats and the amount of space to move for someone over 6 feet made the flight uncomfortable. the woman in front of me was short too so I did not understand her need to push her seat back. The seats should not the ability to be lowered to the extent they were. It makes for an uncomfortable ride"
Pros: "The service was great. Some of the food was great. I like the snacks they give out on Japan airlines."
Cons: "The dinner wasn't so good. I think they could use some improvement in that area"
Pros: "Everything good except the food"
Cons: "I didn't like the food. Only 2 meals ,1 light meal such as snack, cake, water bottle... and 1 main meal but no choice the food. Other airline always have 2 different food that passenger can pick what they like. Sorry but food not táty."
Pros: "Great flights! Absolutely no complaints! And they have free alcohol with your meals! I didn't know that still existed in air travel these days but Kudos!"
Cons: "Nothing, keep up the good work!"
Cons: "It took way too long for my luggage to appear on the carousel upon arriving to Vancouver, precisely 44 minutes after landing what is much more than the industry standard."
The terminal on my ticket was different than the gate number. We went through security and had to take a 15 min shuttle to a different terminal. Why not just go through security there? There were also no attendants at the gate to discuss seat assignments. My husband and I didn’t have seats together. Try on board crew was great, but the airport experience was lacking.
Pros: "The seats were very good. The crew was helpful and friendly."
Cons: "We had a connection in Detroit. The flight from Seattle to Detroit arrived about 30 minutes late, and we barely made the connection. Apparently Delta had not told the Detroit-Boston flight to wait a few minutes for us. We did make the connection, but we arrived at the gate with no seat assignment (we had been bumped the day before from our original flight because of a mechanical problem) as the plane was loading. Had we missed the flight, we would have had to spend the night in Detroit and go to Boston the next day. Delta should have told the gate agent that we were coming."
Pros: "The crew was very professional and polite, my flight attended (blond lady) was very pleasant and very professional. She should be promoter to teach others how to be professional without kiss passenger's a*s."
Cons: "Could be better if the check in line employee were be able to sell one way ticket to Boston at 13:20hr , instead I had to purchased round trip just to get at my destination at planned time. Also I had to pay 30 dollars to go get the next flight at 18:59hrs , which was extremely inconvenient."
Pros: "Amazing crew!"
Pros: "Smooth flight. Crew friendly."
Cons: "More leg room"
Pros: "Poor service overall. Seats were just like in the economy area, not much different."
Cons: "Better service"
Cons: "Significant delay of departure."
Pros: "price great; direct flight;"
Cons: "Delayed and did not explain why"
Cons: "Middle seat. Big guys dont fit well there"
Pros: "Service was great."
Cons: "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"
Cons: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."
Pros: "I like the entertainment on Delta."
Pros: "The crew was super friendly and professional. Enjoyed the reworked safety message before take-off."
Cons: "The Comfort+ seat, while it had plenty of leg room in front, had a small width-box that many Americans (being larger than perhaps they should be) will find extremely uncomfortable at best, and unable to fit in at worst."
Pros: "Older plane."
Cons: "Our section, Main 1 (towards tail end of plane) had strong smell of unine which thankfully dissipated once plane was in flight. Also, bathrooms even on boarding were not clean with urine all over the toilet."
Cons: "Check in was terrible- long wait just for drop off of already checked in bags"
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Cons: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
Cons: "The flight attendants skipped many rows of people not offering food or beverage. I wasnt sleep so not sure why I wasnt asked did I want a beverage or snack"
Cons: "Flight was 1,5 hr delayed, which almost caused me to miss my connecting flight"
Cons: "My kids were asleep when the flight attendant passed the snacks . I asked to get the snack for them and she told me they will have to get it in the back of plane once awake. Didn’t argue but was surprised"
Pros: "Crew was friendly"
Cons: "Allow one free bag check in on transatlantic flights"
Pros: "Nicer plane"
Cons: "One stewardess almonds mowed me down with cart"
Pros: "This was my daughter’s first solo travel home from college. She said the staff was helpful and kind. She loved that the flight was not over crowded. It was a smooth flight."
Cons: "Only negative thing she could say was her flight was delayed an hour. But that isn’t terrible considering all the holiday travelers."
Cons: "They upgraded only my husband and split him up with the rest of our family. We were delayed and once we landed we got stuck in an active taxi way just because of poor arrangements from airport staff"
Pros: "Comfortable, not-overstuffed plane, friendly crew, excellent service, lots of good food & snacks. Travel as it used to be."
Pros: "Flight was on time. Boarding, flight, deboarding were all fine. Service was fine."
Cons: "The flight numbers that Kayak provides ate not unusable and do not match any flights with the airline. Terribly inconvenient. A call to WestJest referred me to contact Delta. The Delta rep was able to help me. The airlines provided good service. But I probably will avoid booking with Kayak again."
Pros: "Crew was very kind"
Cons: "Delta delayed us SEVEN times and I type this as we are rounding our 30th minute waiting to get off the plane at Logan."
Cons: "We had to wait 10+ minutes to park in Boston. We arrived early but didn't park until past the projected time of arrival."
Pros: "Crew was courteous, I asked for a blanket and a banana (I saw some being passed to delta select (?) passengers), and got both, no one snapped at me like on an earlier flight.5"
Cons: "The flight was 3.5 hrs late. (Had it been on time, I would have missed it entirely though because Atlanta airport passport control was complete chaos, I heard the airport wa closed earlier for weather related reasons). Enough said."
Pros: "I am always impressed by the Delta staff. Top notch."
Cons: "The entertainment screens have an (older) head phone jack that many people do not have. The headphones available for purchase by the airline are of very poor quality. I also am surprised that airlines (not just Delta) continue to provide such low quality food options on flights. I think consumers would pay more for better options."
Pros: "The leg room in comfort+ was nice."
Cons: "I didn't like how the cabin temperature was freezing cold. My wife and I were wearing long pants and sweaters and were still freezing. We asked the flight attendants twice for blankets and each time they said no. I know they had extra blankets but for some reason they did not give us one. I thought that sitting in comfort+ they'd at least give us the comfort of a blanket but I guess not... Oh well."
Pros: "Great friendly crew. Great entertainment with movies on a short narrow body flight!"
Cons: "Boarding and disembarking was again slow. Must be a cultural thing as each flight in the US seems to be like this as people take ages to get their bags organised on arrival. Chaotic boarding is compounded by the back of the plane boarding last.... everywhere else in the world loads everyone together or does the back of the plane first and it's much quicker!"
Pros: "Even though we were in the very back row, we did not experience a foul smell from the restrooms. This was a very nice relief. It is bad enough that the seats don't recline and there is no window in the very back row but prior experience with the added nausea of foul restroom order has been a serious insult to injury. In this case there was really minimal odor. Also since we are traveling as a family we are very happy that we were seated together. We have experienced the past that sometimes our seats will be fragmented and that creates major challenges when you are traveling with young children. However on this particular flight the ride was rough during both takeoff and landing, a lot of side to side shimmy. Also the cabin pressure varied quite a bit during landing causing all the kids to complain about some discomfort in their ears."
Pros: "About 10-15 yrs ago I stopped transatlantic flights on Delta. It was a scruffy airline with uninterested cabin crew & not to talk of food etc. What a change! Neat clean A330, friendly crew & food + beverages to brag (you pay outrageous prices on 'leaner-meaner' airlines if at all available). Loved the whole experience. Flying is not only getting from A to B & Delta has realized it. Looking forward to my next Delta flight!"
Cons: "When plane landed early and waiting on another plane to move so we could get off plane over yhirty minutes waiting"
Pros: "Seats were very comfortable. Was able to recline back and had excellent leg room. Area looked clean and organized."
Cons: "Captain didn't say much before or during the flight like most do. Not a big deal-it was a short flight."
Pros: "Friendly crew with modern plane"
Cons: "Why am I paying for first class for just snacks I can buy in an airport shop?"
Pros: "Courteous crew and smooth flight"
Pros: "Fast boarding one way from Nashville to Boston. Smooth ride and on time."
Cons: "Trash onboard from previous flight and flight attendants texting during beverage service and seemed annoyed they were having to hand out drinks and crackers. I don’t enjoy feeling like a nuisance when I’ve paid $250 for the flight. FREE WiFi didn’t work. I always avoid Delta when possible."
Cons: "Missed our connection due to not enough time between connecting flights, Change of plans due to missed connection not anywhere near each other, one hour spent on the The tarmac... No earbuds available, No drink or food service... Worst flight experience ever"
Pros: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Pros: "They did eventually put out some small snacks and drinks (water and regular coke)."
Cons: "Small regional plane that was over 3 hours late in departing NY because of weather issues much earlier in the day. Delta did not permit any re-bookings to other delayed flights that were leaving in the intervening period, even though there were empty seats. Very frustrating."
Pros: "The crew were nice"
Cons: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"
Pros: "Pilot got us back safe through some bad turbulence, the flight was shaky from start to finish. They gave extra snacks, were attentive to any needs. Would definitely trust Delta pilots again. Also with this being a connecting flight, it was nice that the group of five I was in was given an entire row to ourselves."
Pros: "Boarding was smooth and fast. The crew was helpful with a wheelchair passenger, and get everybody else on board soon after. We depart the gate a couple of minutes early, and arrived almost half an hour early."
Cons: "The first class seat were not much more spacious than the comfort+ ones. Choice of snacks were limited as it was a short regional flight. No overhead or seat back entertainment, but you can stream from the media server through in flight wifi."
Pros: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Cons: "No suggestions."
Pros: "The plane condition."
Cons: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Cons: "Bigger seats the new ones are way to narrow"
Cons: "Klm is the best, even on a 40min they served small breakfast."
Pros: "Klm's consistantly high standards in everything they do."
Cons: "Flight got cancelled"
Pros: "Newer plane, crew was amazing, seats were adjustable"
Pros: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Pros: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Cons: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Cons: "The plane was very hot"
Pros: "Nice aircraft"
Cons: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Cons: "Inflight was better than I expected. But needs upgrading air crafts."
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"
Cons: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Pros: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Cons: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Cons: "Please Endeavour to put the expiration date on the food served in the flight."
Pros: "Decent seat size. Sorta slept the whole flight."
Pros: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Cons: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Pros: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Cons: "I don’t like the limited choice of drinks on these short KLM flights."
Cons: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Pros: "Cabin Crew was awesome."
Cons: "Entertainment System was not working and no Non-veg food option in flight."
Pros: "The included snacks and the seats."
Pros: "newer plane, good staff"
Cons: "need better and more food options, more often"
Cons: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Cons: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Cons: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Cons: "magazines very dog eared and some badly torn"
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Cons: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."
Pros: "Spacious cabins, friendly service"
Pros: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Cons: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Pros: "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"
Pros: "Flight was delayed by over three hours."
Cons: "Terrible moslem food, too much lentil with tasteless chicken"
Cons: "Stranded for 48 hours in Africa. Missed 3 flights due to complete incompetence, truly a horrible experience."
Pros: "Even for a 50 minute flight, drinks and sandwich was provided"
Pros: "early arrival,comfort"
Cons: "late boarding while standing around waiting for pilot to ararive"
Pros: "The ride was very smooth. There are a lot of bathrooms."
Cons: "The leg room was small."
Cons: "Language skills of crew members could be improved. Dinner was ok. Entertainment was not individual by seat."
Cons: "The staff just took my husband and my passports while we have layover at wuhan. The Wuhan airport has nothing. The person who took our passports kinda detian us in the airport!! Is this legal? They also delayed our layover from 3hrs to 13hours layover in Wuhan airport! Nothing right about this!"
Cons: "The boarding was shambles, the seats mediocre and not comfortable neither were the pillows or bedding looking clean. The staff tried but they ran out of items pretty quick. I paid for KLM and got something sub-par"
Pros: "The flight was inexpensive and once we were airbirne went by quick"
Cons: "we waited an extra hour in the plane, seats not comfy"
Pros: "FOOD ON FLIGHT IS GOOD."
Cons: "DELAYED FLIGHT, IDENTIFIED REASON - BAD WEATHER - A LIE. THERE'S NO BAD WEATHER. MISSED CONNECTING FLIGHT BY 2 HRS. REBOOKED 24 HRS LATER. CUSTOMER SERVICE BELOW AVERAGE. EXAMPLE REBOOKING STAFFS CONFUSED AND NOT CUSTOMER ORIENTED. WAITED FOR HOURS (4 HRS), DRINKING WATER NOT AVAILABLE. LEFT ON OUR OWN GOING THRU IMMIGRATION AREA, AND FINDING ACCOMMODATION COUNTER FOR HOTEL. HOTEL, WORST HOLIDAY INN I'VE EVER BEEN, MOSQUITOS ALL AROUND, FREE 2 ROOMS (#541 & 543) PROVIDED - RM 541 NEVER OPENS DESPITE RESET 2X. VERY VERY POOR WIFI ACCESS - UNABLE TO COMMUNICATE THE OUTSIDE WORLD TO ADVISE DELAY ARRIVAL. SO FRUSTRATING. THANK YOU FOR READING."
Cons: "Ground staff did not want to help me and refused to put me on this flight because they reffered to no transit visa, although I was legally allowed to get on the flight as I have just found out, but it is gone already. As a result all my consecutive flight were cancelled as no show. I tried to reach the airline help line, however due to Chinese New Year they don't work, so there was no way to solve this problem I am VERY dissapointed. Will take this case to the court if my money not refunded"
Pros: "Staff were very prompt and polite. Very good english speakers. Back in the galley nice to chat and get extra food and drink. Very pleasant crew."
Cons: "Wish they, among many other airlines, would board from the rear. Would be so much more efficient. Or board the first class and business class, then from the rear."
Pros: "Middle of the night water service."
Cons: "Compact sitting."
Pros: "They did work with us to help with the seating."
Cons: "We flew from NYC- JFK to Siem Reap Cambodia and back with the airline. On the way back I was unable to choose seats online prior to boarding. We were placed in Row 63, which is the LAST row on the plane and does not recline. For a 15 hour flight this seating should not be used. It is completely unreasonable to think people will be ok not reclining, and honestly the seats felt more straight up than the normal seats. After discussing it with the crew for half an hour on a full flight they were able to move us to other seats. But were unable to move us to business or first for a discount. End point: these seats should not be used! It was so miserable even thinking we might get stuck with them. And if they do stick people there you should be comped, that was not worth the same fare everyone else payed for coach."
Pros: "The crew was friendly and the entertainment was plentiful. I had a coach window seat and was able to sleep for a solid 7 hours or so without being uncomfortable."
Cons: "They ran out of wine and didn't have any snack option available (even for purchase) between the two meals that were served. The food was bad the portions were small for a 16 hour flight."
Pros: "Comfortable seat reasonable wine choice good food Crew great goes out of the way to help"
Cons: "Minimal choice of breakfast - no artificial sweetener"
Cons: "Headset didn't work, couldn't hear the movie"
Cons: "The bus took so far us to get security check. The whole layover time wasted in that. No time to rest after 13.30 hour flight from Vancouver."
Pros: "The seats"
Cons: "Our box was ruined and end up to be trashed. They your officer asked us to throw it ourselves. So disappointed the FAs doesnt know how to speak english well"
Pros: "They feed us so much food! Amazing service!!!!"
Cons: "I liked it all!!"
Pros: "The food is good"
Cons: "The air-con is too cold and the staff said there were no blankets left"
Pros: "On a long flight I was able to sleep very well. Food was good, staff was excellent."
Cons: "They served breakfast too early. I wanted to sleep some more."
Pros: "Flight was delayed for more than five hours..."
Cons: "At the end of our trip, 3 weeks later, we arrived in HAN to make our 3:45PM flight - constantly checking the status to make sure the flight would not be late again. The flight ended up getting delayed 30 minutes, then another 30, then an hour, and longer until the flight was delayed 5 hours total. China Southern employees at HAN wouldn’t move us to new flights and tried to tell us that we would make our layover in CAN despite this flight landing at 11:15 and our flight from CAN leaving at 10:05. We checked online and found there were no flights out of CAN to SFO until 24 hours later, yet there was a routing directly out of HAN. We told the employees it would be useless for them to fly us to CAN because we would be stuck there. They ignored us and told us it was fine and to fly to China. When we tried to explain, the employee simply walked away. We landed in CAN and were met with employees who first told us at 12:30pm flight to LAX the next day was booked full and they wanted us to wait 24 hours. When I told them that wasn’t true, they recanted and said “oh we can get you on the flight.” I asked for compensation since this was the second layover that was missed because of airline failure and a manager at the Transfer Desk told us he could not upgrade us to premium seating because all the seating was sold out. When we finally sat on the 12:30PM flight to LAX we found that not only did Economy have open seats, but so did premium seating. We were lied to by the manager at the Transfer Desk in CAN and when we explained the situation to flight attendants that we wanted one of the open seats they told us no. In addition, during our overnight stay in CAN due to China Southern employees at HAN not switching our routing, we were put in a hotel that smelled of smoke and had water stains in the room. We were woken up early to catch a shuttle back to the airport and when we arrived at the airport to ask for food vouchers to eat breakfast since our layover was longer than 12 hours, we were also told no. Overall I am completely dissatisfied with both flights on China Southern. I was lied to, cheated, and held up over 24 hours in China due to airline mistake and their unwillingness to book us new tickets. I spent hours at airports talking to airline employees and because of these hours spent we should be reimbursed for our flight."
Pros: "i was very comfortable the entire journey of my travels"
Pros: "The Cabin was clean, seats were new, usb charging port was a nice touch."
Cons: "The food was really poor."
Pros: "Long flight, but one of the best we've flown. The flight times make a huge difference and China Southern really impressed with their itinerary and price. The A380 may be my favorite plane now too. Kids loved the movie selection, they ate both meals and they slept in between. Can't ask for more. One child got sick during flight but the stewardesses were very helpful. Will keep them in our top options going forward."
Cons: "I was prepared to be upset at China Southern because they try to get you to pay for picking your seat ahead of time. We took our chances and they got our family of 7 seats together on all 4 legs of our flights! It's a risk, but they seem to be very accommodating to families. Don't waste the money paying extra"
Pros: "The price for an excellent service. Clean comfortable plane Easy connections"
Cons: "Nothing to not like"
Pros: "Got me there."
Cons: "Warm and cramped cabin."
Pros: "Always, the level of service must be considered in light of the price--and CS had an excellent price. Food was acceptable, nice blankets."
Cons: "CS serves primarily a Chinese speaking clientele, so they do not need to attract staff with high levels of English. You are flying on a Chinese carrier, not one with a global feel. Service is more than adequate with respect to call button etc. But meal service is "clipped" (for lack of a better term). No extras, warm beer, wine but no liquor. No snacks.They can do better, if they want to compete with the gulf airlines. Baggage took about 45 minutes to arrive at LAX. Very glitchy entertainment system"
Pros: "Some crew member was nice and that's the only nice thing I can say"
Cons: "Some crew member ignored my request or forgot and in eco plus seating there wasn't any crew member there to accept service request light. Food wasn't good at all. Luckily we ate before boarding."
Pros: "Confort and ubeatable entertainment selection. The menú should be updated. Staff was a bit absent through out the flight."
Cons: "They have very strict rules. You can't even use your cell phone during the flight to play games. Your cell phone must be turned off. Security at the gate before boarding was excessive. You can't even bring in your water bottle or drink even if you purchased drinks after crossing over the main security check point."
Pros: "Early arrival, entertainment was good."
Cons: "cramped seating. long lines for restroom"
Pros: "Punctual departure. Easiest way for me to fly from my hometown to New York, US"
Pros: "Nice crew On time Lots of movies"
Cons: "Reclining seats Seats should not recline in economy"
Cons: "I wasn't allowed to board the flight because of some technical glitch in the system, even though I had the ticket. The staff was also not friendly at all."
Pros: "Normally China southern flights are far from being particularly good. But this plane would compete favorably with airlines known for its comfort such as Japan Airlines, and Turkish Airlines."
Pros: "Big new plane (A380)"
Cons: "Mainland Chinese have a VERY different concept of personal space and respect for others when compared to Westerners. This is evidenced by the manner in which the restrooms were used (disgusting after 1 hour of a 14 hr. flight) AND how they literally "attack" the food / beverages. Obviously it is a Chinese airline so best to accept this behavior and deal with it! You have been warned!"
Pros: "The boarding was on time and organized.the crew was friendly and helpful. My seats were comfortable even though they were ecomomy class. The food was delicious and more than I expected."
Cons: "Two movies were started but they frozed mid way through and were then cut off. Wasn't a big deal for me because I mostly wanted to sleep."
Pros: "Full mean for a ~2 hr flight; very spacious economy seating. Completely unheard of on any/every other airline ive ever taken. Would take again."
Pros: "The staff was very friendly and accomodating."
Cons: "not much selection in meals, almost everything was a rice dish. The TV monitors didnt work 100%."
Pros: "On time and great service!"
Cons: "meal was just OK"
Pros: "Fast and good price"
Cons: "Some of Chinese customers talk loudly and coutinue the whole flight"
Pros: "Entertainment is a 5 star. So many movie and TV options."
Cons: "Food made me sick... sick before I even arrived at destination"
Pros: "Crew was great.simple no fuss, quick, late night , not many passengers."
Cons: "Airline lost our bags, took 2 days, when delivered the driver was overally rude, and made us pick up from the truck, would not bring to door. Threathend if we didnt pick up they would toss our bags!"
Cons: "My flight had a 16 hour layover in Dalian and it didn't say anywhere before hand that Dalian airport closes at night. I had to sleep outside of the airport."
Cons: "Long process to board including taking a bus from one terminal to another terminal. Food was just average"
Pros: "The crew is all very polite and proffetional. The airplane is in good shape, and the business class is very comfortable. Good movies on the plane."
Cons: "China Southern lounge in Los Angeles is very disappointing compare to any other. Out of 4 flights we had 2 delays of 2-3 hours each. Food is not in the quality you expect at least not for business class. They take your headphones 1 hour before landing while the movies run until 15 min before landing."
Pros: "The route and transfer was a lot easier than other stops compared to Beijing. Staff was friendly and boarding process was very good.smooth flight."
Cons: "I was hoping for more frills being in business class. But at least it was better than any other U.S. American flight carriers on business class."
Cons: "Plane was very late to get to the gate.Seating is very uncomfortable. I am 5'2" and 136 Lb's. I am not a large person. The seating was cramped and no padding in the seat."
Cons: "Air China Service was horrible. I missed my flight due to an accident and when I got to the airport they were rude, and did not try to give me a solution. I had no money and I did not speak the language and the only solution they gave me was to call costumer service with the coins I have left. I will never fly with Air China again and I hope the rest of the people do the same. Horrible horrible experience."
Pros: "Very helpful, accommodating and attentive crew. Comfortable seat and pillow. best flight Ive had in a while"
Cons: "snack between meals could be offered"
Pros: "I booked my business flight through kayak, but looks like kayak is using Flyus.com who’s has a nasty customer service. Even requesting meals cost money. Air China can’t do anything with my flight and are sending me to the kayak.com. I will never again book through kayak and will be reporting this"
Cons: "Don’t sell services through Flyus.com."
Pros: "The seating wasnt very comfortable"
Cons: "The food wasn’t that great and the seating was old."
Cons: "package service. lost my package twice."
Pros: "Great crew, comfortable space,"
Cons: "Well done"
Cons: "User totally different airline than air China The seats are far too small for Western people"
Pros: "I booked thru a search engine more than 3 months before the flight but was not allowed to select my seat. I was seated at the last seat in the middle. The trip was long, more than 12.hrs and being in the aisle would have been comfortable. It is not my 1st time to ride the airline . ."
Cons: "Not being able to select a.seat prior to the trip."
Pros: "Crew was great again."
Cons: "I had 0 options for entertainment on the flight from NYC to Beijing. No Wi-fy and the TVs in my section of seats didn't work."
Pros: "The crew we're very nice"
Cons: "I had to run through Beijing airport because I had 45 minutes for connecting flight-----gate was very far from arriving gate. I am at Bangkok airport now waiting on 2 pieces of lost luggage. Food was not good."
Cons: "This flight was delayed and I reached Beijing around 4am. I arrived at Haikou Airport early, and could have used an earlier flight. But I could not make it, due to the false information at the check-in counter. Considering my situation, the CA related staff made a proposal for upgrading for my seat on this flight. However, a bureaucratic chief purser harshly relected it. Furthermore, the only food served in the main cabin on this flight was a hamburger, and it smelled bad. It might have been rotten."
Cons: "Upgraded and didn’t get the perks of the upgrade"
Cons: "the food was so bad. no vegetarian options"
Cons: "Check in confused ,no airline sign on counter Delay as usual"
Cons: "No personal entertainment but a lot of leg room"
Pros: "Service was great"
Cons: "I had to stay at Beijing for overnight and took a flight the next day."
Pros: "Crew was excellent"
Pros: "Scored an awesome seat with no one next to me in a small cabin between first and coach class."
Cons: "Even after I had carefully check luggage restrictions I got thoroughly hassled about my ski bag and had to pay considerably extra and do major persuading. The fact the air china desk doesn't open till within 3 hours of flight time at Tom Bradley international terminal at lax is madness. All these red eye flights going through security at once was one of my worst flight experiences. I the picture I took of it is an awesome representation of the term madness"
Pros: "It was the cheapest ticket for the route"
Cons: "Air China still doesn’t let you use your phone at all during a flight even on airplane mode which is problematic when all of your music, podcasts, and audiobooks are on your phone."
Pros: "Don't expect much and you will be delighted by what you get!"
Cons: "I could not choose my seat. Assigned a seat near the back (last row with 3 chairs) and a small plastic box took up most of my legroom."
Cons: "I was given permission to have priority boarding because of my son. When I advised the ticket agent of this at the gate she attempted to deny us pre-boarding even though I explained I was given permission. When I wouldn't back down she let us in reluctantly. Then she proceeded tell an additional security check right before the doors to check me because I was suspicious. She followed this will telling them to check me thoroughly and slowly. This made me even madder because I was the only one they did this to. Everyone else that was randomly (randomly I might add because it is supposed to be random) got swiped with a little wipe and was let through. I had to take articles of clothing off and have all by carry on bags gone through. Even my 6 year old sons whose bag I was carrying because he couldn't. This set off my son by the way who doesn't do well with the stress of boarding because of all the people (which is why we needed to pre-board the plane). So I had to have a friend leave with him to board the plane and couldn't be there for him because of this one agents problem of me not doing what she said and standing up for myself and my family. Oh, and by the way I was very respectful when speaking with her and their could have been no confusion between the language as I was speaking to her in Chinese."
Pros: "Absolutely no customer service whatsoever, not even a smile. Best thing about this flight was the food and trust me that’s not saying much."
Pros: "Clean cabin."
Cons: "Service not very good."
Pros: "Overall an ok flight."
Cons: "We did not depart on time."
Cons: "Our flight was delayed which caused us to miss our international connection. Flight attendants did not care, did not attempt to get us out faster, or put on a different flight. Asked for an announcement to be made on board or to be moved to seats closer to the front so we could get off the plane quicker, did not happen. Offboarded and sprinted across the airport for our international connection and was notified by gate attendents that the gate closed five minutes ago and that they could not let us on the plane. Meanwhile, the plane sat there for an additional 30 minutes while it fueled and waited for release from air traffic control. There were six travelers total stuck there in San Fran at that gate, all of us begging to be let on the plane to Beijing, the last one for over 24 hours. Zero compassion from staff at the the airline gate. They did not care about us and did not care about leaving their travelers stranded. Our total travel was Denver to Bangkok, 26 hours of travel including layovers in San Fran and Beijing. In San Fran (after missing the gate connection), we were rerouted us through Haiwaii and the customer service agent that did this reroute did not finish the reroute to our final destination. We got to Haiwaii and were stranded again, at the Air China service desk for four hours having to once again provide documentation of our initial travel plans to Bangkok, having them build a new itinerary to our final destination. Overall, 20 additional travel hours have been added to our itinerary, almost double our initial travel time. We have had to call and cancel pre-arranged bookings in Thailand as we are now missing two full days off our trip. I am absolutely disappointed and heart broken as I write this still stuck in the Beijing airport waiting another six hours to connect to Bangkok. My fiancé and I were traveling to Thailand to get married and have received no compassion from anyone at this airline to try and get us there. I am flat out disgusted by Air China."
Cons: "All flight was delayed over 4 leg. Horrible experience and flight got cancel and rerouted to a further airport. No compensation from airline and had to lyft 50 miles home"
Pros: "Crew were quite accommodating. Because our flight was delayed by 2 hours,crew let us off the air plane as soon as possible so that we could catch our connecting flight."
Cons: "The flight was late causing a lot of stress in connecting flight."
Pros: "Comfort level was OK. There was slightly better than average legroom, but still not enough room to prevent the person behind me from kicking into my seatback the entire flight"
Cons: "2 verysmall meals of rice with vegetables and roll with margarine were served. No other snacks offered during flight. Next time will take care to pack my own lunch and snacks for flight."
Pros: "I arrived safely and had no issues with luggage. The staff were pretty good about going through the plane to offer water (especially important, since a second screening at the entrance to the plane confiscated all water, including bottles purchased passed the initial security check!)."
Cons: "That there was no worry of the water confiscation-only second security check. To not be allowed to bring any drinking fluids on an 11-hour flights poses a pretty serious risk of dehydration unless plane crew are significantly committed to ensuring passenger hydration. On the food front, my eggs were kind of dry."
Cons: "we had a delay from Seoul to Beijing of over 5 hours causing us to miss our connecting flight to LAX our home destination. When we got to Beijing it was after 1:30 in the morning and we were given very poor directions to get on to our connecting flight which was not guaranteed until 9 pm that evening (19 hours later). Thankfully we were able to get on the stand by flight at noon but due to the rush of getting our standby tickets barely an hour before the flight we ended up losing our costly contact lenses at security checkpoint and when my wife called China Air representative to mail the lost items back to LAX when we could pick them up we got no help but have to find some courier service and we are still having trouble getting our items back."
Cons: "Service is very bad and lot of delay."
Pros: "Friendly crew. Had good seats"
Cons: "T.v. didn't work."
Pros: "The food was better than other airline. The flight was half full, I can sleep the whole roll seat. The flight attendants were nice."
Cons: "The movie was the same going and coming back. The touch screen was not quite working."
Pros: "Smooth flight, good crew. Food was ok. Movie selection not great in English but what do you expect on China airline."
Pros: "Most of crew members are very nice and kind."
Cons: "The entertainment system didn't work"
Pros: "Ppl r ok to work on plants,"
Cons: "Almost everything is sucks, I will never forget these horrible experiences in my life."
Cons: "Cancelled flight without notice. 24 hour postponement; marginally passable accommodations. No compensation / upgrade / consideration / anything. Horrid staff, passengers, food, plane, etc. 16 hour layover in the frozen prison camp called the Beijing airport. Avoid like the plague. Fly literally anything else."
Pros: "The air crew (in the airplane flying) were really good. Good food."
Cons: "The ticketing agents in San Francisco were very rude in the check in process. No online check in or Kiosks so you have to talk to a rude person. Then the same people go board the plane which started to board at the same time it is supposed to leave (its a 747 so there is a lot of people it is not a 10 min board) this makes it very difficult if you have a connecting flight. Every flight that I took with them (4 total) left late and my luggage did not arrive in LA on my way back to the USA. Their baggage office was not helpful and when I tried to call them over the next several days they never answered or responded to messages left on the machine or via email. The in flight is good on the ground it is terrible."
Cons: "Food nasty and cold. Service rude!! I travel all the time and this airlines not my fave."
Cons: "Service!!! Not great communication with customers. The line fir cancelled flight was disorganized and wait for 4 hours."
Pros: "The staff was pleasant and always on top of things. The food was also excellent and I appreciate how often thet provided water."
Cons: "The seats were cramped to the point where it was awfully hard for me to sit properly. The entertainment touch screens also froze quite often."
Pros: "Great selection of movies, friendly flight crew."
Cons: "Food was ok."
Pros: "Absolutely nothing"
Cons: "I have lived in China on and off since 2009. Beijing Capital and Chinese airlines are the absolute worst. My bags have been lost at least three times in the past year alone. This most recent flight from Beijing to Seoul, my bag was delivered to me two days later and just hours before I went back to the airport for a flight to Hong Kong. This nonsense only ever occurs with Chinese carriers and the Beijing airport."