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Pros: "The flight was on time, the crew was pleasant and looked like they enjoyed working in the air."
Cons: "Our second time on a 787 Dreamliner across the Atlantic as about the same as the the first. The seat pitch is very tight so when a passenger reclines into the next row the seatback nearly touches your face. The Dreamliner seats seem to be very hard and it's difficult to get comfortable."

Pros: "Nothing"
Cons: "They take them forever to find me another fly ,make miss my other fly, my work my time and my sleep"

Pros: "I was given a complimentary upgrade."

Pros: "Short flight just snacks. Was able to get a seat on standby for an earlier flight cutting my total travel time down by a couple hours. Very helpful gate agents"

Cons: "Had a death in the family and no one would help me get back home"

Pros: "Clean and good size sears"
Cons: "Slow boarding, crew tires and it showed, pretzels no nuts,"

Pros: "Seats were comfortable. Snacks!!! Nice flight crew."
Cons: "I liked everything."

Pros: "Efficient hop to Boston"

Pros: "Modern plane from ATL to BOS. On board games were a fun distraction."

Cons: "The fact that booking with kayak wouldn't let me pick my seats and traveling with 2 kids under 4 it made it very stressful trying to figure out how we could sit together or even the same end of the plane."

Pros: "The Gogo Inflight wifi and entertainment did not work for even a minute. I choose flights based on their amenities and this one had offered full WIFI service which swayed me to choose to fly with Delta. I'm not sure who is to blame about this issue but I'm pretty frustrated that it was completely dysfunctional."

Pros: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."

Cons: "The tsa is worthless"

Pros: "aircraft is very clean. faster than imaged. the most impressed thing is it has a variety of entertainment programs."

Cons: "The plane was delayed by more than 3 hours due to "weather problems" earlier in the day. Delta did not permit re-booking to flights that left JFK for Boston earlier, even tho there seats available, instead insisting that we had to wait for our assigned flight. Small snacks (regular Coke, no Diet) did not really compensate well."

Pros: "Easy flight. Plane and crew were fine"
Cons: "It was a short flight but no entertainment on this plane."

Cons: "Plane was sat broken at gate and needed part to be flown in. 150 minutes delayed. Not acceptable."

Pros: "We flew a plane that had 2 row seats. I booked that for my daughter and me as well as seats ahead of an exit so we would have no one behind as. Great seats and they reclined quitea bit. We were very pleased."

Pros: "Very professionals"
Cons: "N/A"

Pros: "Plenty of entertainment options Frequent meals and snacks Attentive service from flight crew"
Cons: "Boarding process was slower than anticipated One of our bags did not make it"

Pros: "Everything went smoothly."
Cons: "N/A"

Pros: "I missed my flight for the first time and I was having a complete meltdown at the check in desk until the sweetest agent said "oh no worries sweetheart, let's find you another flight back home"... It seems so simple but with the morning I had, this simple act had me in tears! The kindness and patience she showed me was amazing and definitely the reason I will always fly Delta to any and every destination they are able to take me! <3"

Pros: "No fee to get on an earlier flught"
Cons: "When I tried to rebook online this flight was not an option"

Pros: "Easy boarding. Due to bad weather they kept us well informed. One hour late but not their fault."
Cons: "A little chilly in the waiting are."

Pros: "Exceptional flight staff -"

Cons: "Smooth and easy"

Pros: "Cabin crew was wonderful. The food was exceptional."
Cons: "The infotainment system was a little spotty."

Cons: "I am a 5'3" 125# woman who, unfortunately, had a middle seat assignment. The passenger to my right, on the aisle, weighed approximately 375# and took up 1/3 of my seat. The arm was not able to go down comfortably, and when it did it was not usable . The passenger on my left, window seat, was probably 6'7" and had to sit with a man spread in order to fit. I could not move and was extremely uncomfortable. The plane was overbooked so I was unable to move. Therefore, worst flight ever. Plus, I paid for a full seat and was only able to occupy half of it."

Cons: "Boarding in LA was. Mess"

Pros: "It was my husband's birthday and the stewardess (red dress, long brown hair) went out of her way to make him feel special by bringing champagne, cookies and even chocolate once we were getting off the plane. I was very touched."
Cons: "The guy next to me was kind of smelly but was very nice."

Pros: "Everything about the flight was great. We boarded and took off on time. I have no complaints."
Cons: "No complaints! I had a perfect diet coke and pretzels while I watched tv."

Pros: "Nothing"
Cons: "The fact that my flight was delayed for the second time in the past week"

Pros: "I'm surprise that Delta airline serves free dinner for domestic flight, which is definitely a compliment. I would travel with Delta airline again"
Cons: "n/a"

Pros: "Pilot got us back safe through some bad turbulence, the flight was shaky from start to finish. They gave extra snacks, were attentive to any needs. Would definitely trust Delta pilots again. Also with this being a connecting flight, it was nice that the group of five I was in was given an entire row to ourselves."

Pros: "Flew delta a few days ago and this wasn't an issue but you've gotta do better on the wifi and tv front. Part of my decision to fly delta is entertainment."
Cons: "Wifi was too slow to stream (audio only) a live sporting event. No satellite tv for the entire flight with no announcement - I had to ask the crew twice what was up."

Pros: "Lots of seat space even in economy, I felt very comfortable and not cramped on my flight. Food was decent and flight attendants were very attentive. My flight was kind of an outlier experience as someone on my flight fell very ill and needed immediate medical attention. The KLM employees on board did a very good job of taking care of the situation and making sure everyone else on board still had a calm flight experience."
Cons: "My connecting flight was scheduled too close to my landing time."

Cons: "No TVs for int'l flight, disorganized and chaotic boarding process, limited snack options"

Pros: "Bulkhead seats - logos legroom"
Cons: "Very long boarding process - security checks and a long walk from connecting flight"

Cons: "No tvs."

Cons: "After a grueling 14 hour flight back to the states from Asia, got notification that my Delta flight was further delayed an additional 3.5 hrs from the layover of 2hrs, so I was at the airport for a good part of the day and did not get home till midnight. Altogether 24+ hrs of no real sleep. To add insult to injury, a Delta representative called and apologized, offering a $100 voucher or gift certificate. Raised expectation that they might actually do the right thing. I then received a Delta email that says "Your day just got better", except there was nothing but ads and enter to bid for things. Overall bad experience when I really needed them to get me home on time."

Pros: "Excellent"

Cons: "Flight did not leave on time. Weather conditions were not a factor."

Pros: "They switched me to better seats"
Cons: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."

Pros: "Very enjoyable trip."
Cons: "Nothing"

Cons: "no food. no entertainment"

Pros: "Fast boarding the plane! Great snacks! Great flight attendants."
Cons: "We sat in the plan for 45 minutes before taking off and arrived 20 minutes late."

Pros: "Nothing"
Cons: "This flight never happened bc they didn't have a captain for the plane. Not a delay - not maintenance issues - just didn't have a captain so sorry your flight is cancelled. Ridiculous"

Pros: "Seat assignment very comfortable!!!"
Cons: "N/a"

Pros: "Nice crew, comfy seats, easy flight"

Cons: "Leave a seat empty in the middle could be good for social distancing"

Pros: "I was pleased there was entertainment for a short flight."
Cons: "My original flight was cancelled and I could only be booked onto one the following day, causing me to miss a good portion of my dear friend's wedding festivities. I am pretty bummed to have paid the amount for a Friday flight only to be able to arrive on Saturday."

Cons: "Flight was delayed by an hour. My bag did not get on the correct plane. It had to be delivered the following day."

Pros: "I received the survey for this flight before we even boarded lol. People’s online boarding passes had expired. Noted that it was “due to weather” weather is totally clear, haven’t seen a flake of snow, it’s just cold."

Pros: "Gate agents were timely."
Cons: "There was not a wheelchair at the arrival as previously agreed with American. No food on board - just drinks. Boarding took forever."

Cons: "flight kept getting changed from delayed to on time then we finally get on the runway and have to shut the engines down and we were told that we would have to wait there for an hour"

Pros: "Short flight"
Cons: "Really unconfortable seats."

Pros: "United airlines canceled a flight last minute that I needed in order to get to my best friends' wedding on time, I usually fly AA but the United flights were slightly cheaper at the time. The options United gave me would have had me missing the wedding, AA had more flights that allowed me to make it in time, considering it was booked 12 hours before take-off, it was decently reasonable and left on time and got in early (imagine that, United). Thank you American Airlines, again!"

Cons: "The entertainment system in my seat was broken. Was a bummer since we added a extra hour ground hold for weather."

Pros: "First class flight attendant was awesome!!"

Pros: "Staff was very nice; very courteous."
Cons: "We were delayed for 2 hours! I had a premium seat but still ended up boarding with Group 6. Almost ran out of room and had to check my roller. Not happy with late boarding given that when I booked my ticket, it said I'd have priority seating."

Pros: "Ok flight"
Cons: "Not iberia"

Cons: "Could not read paper when passenger in front reclined seat. No space between rows."

Pros: "Crew professional and pleasant"
Cons: "Food not applicable"

Cons: "My flight was actually processed under American Airlines. Oddly, the confirmation email stated it was Finnair."

Pros: "The in-flight entertainment, the refreshments, the staff."
Cons: "Flight was a little late. Flight also had many different boarding classes that were seated earlier than us - what seemed like an abnormal amount of loyalty/upgrade classes."

Pros: "Nothing"
Cons: "Thought it was funny I didn't get a survey about my disaster trying to leave Boston, only the on time flight getting back. 6 hour delay leaving because of a warning light they didn't catch to begin with. Missed a whole day of vaca. No help once they deplaned us. Horrible flight. First time on American too. Paid for a window seat specific and had no window."

Pros: "On time"
Cons: "Cramped seats. Entertainment system outdated"

Pros: "Overall it was a fine flight we were delayed an hour boarding. But this is good because apparently they didn't have a place for us to unload in Boston and we would rather be walking around the terminal in Chicago than sitting on the plane on the runway"

Cons: "Plane was too old, flight attendants were rude"

Pros: "Entertainment system has a good selection"
Cons: "No earphones to listen to the soundtrack on the entertainment system"

Pros: "The departure time. This left enough time to get to the airport and go through security without rushing!"
Cons: "Sitting in the middle Paying for luggage ( I wish Southwest flew out of ORD)"

Cons: "Due to two flight delays, I traveled an additional 24 hours, on top of my 20 hour original flight. Albuquerque Airline staff were rude, dismissive, incompetent, and each individual I spoke with gave me wildly differing information. The two delays (leading to approximately 48 hours of travel) would have been stressful enough, but the callous, ignorant and unprofessional attitudes of American Airlines staff (and staff in general at Chicago O'Hare Airport) really disappointed me. This was even more striking compared with the professional service I received from British Airways (from whom I purchased the tickets). I was ashamed that my country could lag so far behind in terms of basic customer service and problem solving."

Pros: "Very affordable! Traveling can be difficult, especially from Chicago O'hare - one of the busiest airports in the country - but everything was made easy for me and was a breeze!"
Cons: "No complaints here!"

Cons: "Requested for wheelchair assistance but none provided?!!"

Pros: "On time"

Pros: "Timing and transit time was excellent"

Pros: "Everything."
Cons: "Nothing."

Cons: "Food was horribe and no dedicated tv per seat"

Cons: "We were delayed for 6 hours due to a maintenance issue. Horrible customer service"

Cons: "Always a problem with these guys"

Pros: "Couldn't of been more impressed especially after being hung out by Southwest!!!"

Cons: "We have flown to Europe recently on SAS and that airline was so much more comfortable than airberlin. Things we missed: personal TVs on the seats, good leg room (airberlin was quite cramped), and small attentions like a disposable towelette. I got no sleep on airberlin."

Pros: "Staff was very friendly and helpful"
Cons: "Experienced 4 hour delay with mechanical and weather problems. But glad they put safety first"

Pros: "They put safety first"
Cons: "Frustrating 4 hour delay"

Cons: "I am very disappointed in my flight. I am 6'7 and paid for an exit row seat. When I got to the airport they gave me a different seat with no leg room. They told me they changed planes and there was nothing they could do to help me. I tried again at the gate and again nothing. Will never fly again."

Pros: "Arranging wheelchair for my husband in Boston. Changing from row 23 to row 7 for easier access. Pleasant personnel."
Cons: "Uncomfortable seats, esp. the backs. The delays, which got us in over an hour late."

Pros: "Rough landing"

Pros: "Room on flight in coach was sufficient and im 6 ft 2"

Pros: "My original flight was canceled and booking agent was able to get me on the earlier flight."
Cons: "Stewardesses did not pick up trash near the end of the flight. I had to hold it until we landed."

Pros: "The entertainment was pretty good . There was a good variety of movies and music"
Cons: "the cabin was extremely small, absolutely no leg dpace unless you were in first class, specially if you are a taller person."

Pros: "Overall pleasant experience."
Cons: "I was not aware that the FinnAir flight was being handled by American. I missed it when reading my itinerary and had a brief panic when I showed up to the international terminal and my flight was not even listed on the board. Perhaps it could be written a little larger? Thanks."

Pros: "Good value"
Cons: "Poor food quality"

Cons: "That small space!! This is a long flight and you have no room to move around at all!!!!!"

Pros: "Appreciated that the cre didn't wake me to give me my landing card. They did make sure I got one though."

Cons: "Have they made the seats shorter and narrower? I op t ed for exit and extended legroom seating and I still felt cramped and constrained."

Cons: "I didn't get vegetarian food that I ordered over the phone and I did made sure that it said vegetarian Jain meal on the ticket that I printed. Very disappointed because no point ordering then. I paid $1234 for the trip. And I am traveling because of funeral."

Cons: "Seats too tight. No room"

Pros: "Food, entertainment and free checked bag. Can ask for more!"

Pros: "In flight service."
Cons: "The first check in kiosk associate was turning us away because we reached 30 minutes prior to scheduled departure. However, by then they knew that they were going to be at least 1 hour 30 minute late. Then when kayak emailed us about the delay, the check in people let us in. Ultimately the flight was three hours late."

Pros: "Crew was warm and friendly"

Pros: "amazing crew, very clean"

Pros: "did not take this flight - never made it to newark"

Pros: "There was a wheel chair waiting for me at each gate, but in Newark, the attendant took my next boarding pass and dissapeared for about 15 minutes, and left me near the gangway. I was starting to panic. My travel companion was not happy and started to vent. It ewas quite tense for awhile."
Cons: "The seats were cramped. I boarded first because of a broken ankle and a leg boot that turns into a child's car seat when I'm done with it. I was able to work the boot off when I had a leg cramp, but didn't have enough room to put it back on."

Pros: "plane flew on time"
Cons: "no longer allow roll on bags for free for economy. Didn't accept my KTN so couldn't use PreCheck. Couldn't get boarding pass on my phone before heading to airport. May be the last time I use United. Stone-age. Poor"

Cons: "Significant delay-no weather issues, didn't make sense."

Pros: "It was quick and on time."
Cons: "Nothing."

Pros: "The captain managed to get us almost with no turbulence through bumpy weather. The seats are as narrow as the standard, but the pitch is fine."
Cons: "If you want to watch anything on the screens, you have to pay Direct TV for it."

Pros: "Short duration"
Cons: "Horrible seating, small, cramped, ergonomically impossible"

Cons: "Still have not left."

Cons: "No leg rooom"

Pros: "We arrived -finally"
Cons: "Chaotic boarding - multiple delays, then they eventually moved us forward by swapping planes but didn't communicate well Swapped many seats (including mine) despite fact flight attendant said new plane was identical - I got bumped out of Economy Plus Had to then do manual roll call of passengers due to all the confusion No flight attendant service - understandable since it was choppy but just made a bad afternoon worse"

Pros: "Got an earlier flight direct to Boston."

Pros: "Cabin crew were polite and hard working"
Cons: "The fact that flight leaves gate on time and sits on tarmc for 15 minutes. This would be listec as on time departure but is a fraud. United has too few machines that work too slowly to tag bags and get tickets. On ground United staff rude and unpleasant. They are a disgrace to their stockholders! Also Newark Airport is decrepit and the United Terminal is run down with poor services that arte ovrpriced and dirty."

Pros: "crew very warm and welcoming"
Cons: "no leg space (I am six feet tall)"

Cons: "Flight was full to capacity"

Pros: "i hated the expirience i would request a refund they charged me 250 $ for a 1 hour flight and got me there after 5 hours"
Cons: "i hated the experience i would request a refund they charged me 250 $ for a 1 hour flight and got me there after 5 hours"

Pros: "I got home safe."
Cons: "The customer service was mediocre. The selection of complementary beverage was minimal compared to other airlines. The staff are disgruntled and sometimes rude. There was always some sort of mechanical problems with the plane going to Puerto Plata and coming back. On the way to DR we had to divert to Miami because of problems with Navigation. They made us wait seven hours and gave us a voucher for food at the last minute. People had already bought food. I would not recommend United to none of my associates."

Cons: "One hour delayed departure after an already too long 3.5 hour layover."

Pros: "Boarding process did not take long"
Cons: "Rough landing"

Pros: "There was nothing I liked about the flight"
Cons: "Layover in New Jersey was horrible. My flight was delayed 4x, and arrived at my destination 4 hours behind schedule. When I asked customer service for more information regarding my flight, the staff was rude, did not offer a resolution or give an explanation for the delay. A little customer service could have went a long way to make the situation better. I am overall not pleased with the customer service I received and was disappointed with the delay. I don't think I will ever fly united again due to the customer service."

Cons: "Flight kept being delayed. Gate agents were rude and not helpful. Acted like I was crazy for being worried I would miss connection. After flight was changed 5 times try finally changed my flight and I had to wait 5 hours at airport."

Cons: "All of the restaurants in the airport have changed to this "high-end" bistros. No fast food anywhere except the premade wraps and stuff at the kiosks. If you need food fast don't try to sit down and eat. My sandwich took 30 minutes to come out. Food was ok."

Pros: "Flight was oversold as usual but no one got kicked off"

Pros: "Flight was not overbooked and I had a wonderful empty seat in the middle so that I could sit in the window"
Cons: "There was almost no legroom. Having to pay for entertainment for a 45 min flight."

Pros: "Made it safely from point A to point B."
Cons: "Two hour delay with no reason given. Weather wasn't an issue."

Pros: "Everything went smoothly there wasn't really anything to complain about"
Cons: "On my way back from New Jersey the flight gates changed without me knowing so I had to rush to my proper gate. But other than that it was fine"

Pros: "Enough time to walk from gate to gate."
Cons: "Had to pay for wifi while waiting."

Pros: "nothing!!!!"
Cons: "Flight was cancelled and had to fend for ourselves to get to boston. Ended up getting to boston at 12:30 am when I was supposed to get there at 1 pm. Will try and get a voucher for this awful trip."

Pros: "Good pilot landed nicely in rough weather"
Cons: "Last minute Gate change and delays."

Cons: "Delayed then changed gates with five minutes until boarding with the new gate a half a mile away. Then once onboard we were delayed again."

Pros: "Nothing"
Cons: "The flight never happened. My flight was delayed 3 times before being cancelled and united could not book me on another flight until the following day. They would not put me in a hotel, pay for another flight or even get me a taxi to a hotel I could stay at over night. I had to book a last minute flight through another airline at my own expense"

Pros: "Nothing"
Cons: "Took way too long to determine that a new plane was needed, took way too long to get the plane ready, and reloaded and in the air. Could have driven and been half way there from Newark to Boston in the time all this took. Not ok, with not even an apology or any type of compensation for leaving 3 hours late."

Pros: "Crew was very helpful and went an extra mile to help a team secure their 1st place trophy that was almost 4 feet tall!!"

Cons: "The flight was late. Emergency isle decent space"

Pros: "Direct tv"
Cons: "None"

Pros: "The flight crew and airport workers did a fine job, and, once in the air, there were no problems."
Cons: "The weather at the destination airport did not permit us to land there, so the crew de-planed everyone before taking off. We re-boarded after about an hour and proceeded to take off and land without any problems."

Pros: "Nothing."
Cons: "Everything."

Cons: "Everything."

Pros: "They were on time."
Cons: "It was very uncomfortable."

Pros: "Missed a whole day with grandchildren"

Cons: "Flight was delayed signficantly, multiple times. Minimal information from staff, fortunately Kayak kept me updated."

Cons: "The plan was delayed an hour because of the airline. So uncalled for. I ended up really late to work that night. I could understand if there were weather delays but delays due to the airline are unacceptable"

Pros: "Nothing"
Cons: "They didn't event get drinks out to the whole cabin from Newark to Boston. Paying for Internet was ridiculous for all the other fees I had to pay. There was NOTHING to o on the plane at all with out paying for it."

Pros: "The crew was friendly."
Cons: "This flight was very short the entertainment was non existent, I dealt with a hour delay which made me arrive 3 hours later to where my final destination was. I chose the connecting flight so I could leave at the earliest possible flight. Due to the delay I ended up arriving in Boston way later and had to take the last bus and boat to get to Martha's Vineyard my destination. its just frustrating planning it all out only to have your plans almost ruined because of a delay."

Cons: "Flight was delayed Arrived two hours late No food or beverages Staff stayed seated"

Pros: "Snack was nice even for a short plane. Every seat having a television was very night."
Cons: "Being 6 foot I couldn't fit my legs in the seats they were so tightly packed on the plane. Even another inch of leg room would have been great. Thankfully it was only a 40 minute flight because by the end of it my legs and feet were numb and I was irritated at the space allowed."

Cons: "Arrived well before the recommended 1 hour in advance for the domestic flight. Lines to move through their security wrapped around the terminal on multiple floors. Called customer service for assistance and they reported there was nothing they could do. Reminded them that it is their responsibility to manage these types of issues such as telling passenger to arrive 2 hours ahead if they have been aware of this chronic issue. They told me they had no way of contacting the airline staff at the airport to assist us Completely unprofessional, poor customer care and inefficient. Will not be flying with United out of Newark NJ again. If it weren't for the friendly passenger in line who let us move ahead we would have missed the flight. Just made it before the gate to the aircraft closed."

Pros: "Short flight and ran on time."
Cons: "While waiting at Newark on my layover, there was nobody at the gate to assist with seating assignment (which had not been assigned as my flight was oversold)... I didn't get my seat until stepping onto the plane/bridge. While there was nobody available to even tell us what was going on regarding seat assignments until 10 minutes before boarding, there were 4-6 United employees sitting in chairs right next to our gate chit chatting (being paid to do absolutely nothing), who couldn't even tell us what was going on (what a waste of resources)... Even the manager took 15 minutes to carefully set up the line walkways coming in to customer service... like it had never been done before and she had to reinvent the wheel."

Pros: "Super"

Pros: "service,crue,flight"
Cons: "Flight was delayed 4 hours for departure.I am a member of Team USA and was on my way to OTC for TEAM PRACTICE getting ready for Panamericans in Santo Domingo.Arriving late caused a series of events that cost me a lot of money.I missed the athletes bus by being late and had to take a taxi.I missed the morning and afternoon practice due to the plane delay ,which was so important to me.The first day of training out of the 7 scheduled was waisted.I can not afford to lose time and money in that manner,therefore I will think twice before I risk another flight with Frontier."

Cons: "Arrival seemed uncoordinated and didn't have a dedicated terminal gate."

Pros: "Fast boarding and that's the only good quality. No refreshments or snacks offered without a price tag included. Seats don't recline. Uncomfortable hard seats without any head rests for Support. Small tray tables that won't hold a laptop or drink."
Cons: "It's been 45+ minutes after landing that we have been stuck on the runway unable to dock the plane due to some delays. How Terrible is it that the pilot gets on the radio to say he has no updates or much information to give! People are antsy, children crying and this delays all passengers with other accommodations. Seems like there's no communication or organization from Frontier at all!!'"

Pros: "Getting off the plane"
Cons: "Being in the plane"

Cons: "Staff was rude was not comfortable seating"

Pros: "N/A"
Cons: "I arrived 20 mins before departure and from front desk agents would not issue a boarding pass because they said they were already boarding and I wouldn't make it to the gate. Their only solution given to me was to fly to Denver the next day for a layover and fly out to my final destination the next day after that. I was encouraged to find another airline too."

Pros: "Fast boarding."
Cons: "Staff was rude. Seats uncomfortable. Sat on the runway for 30 minutes because we we're a half hour early."

Pros: "Quick boarding and great comfortable ride, awesome flight attendance!"
Cons: "No complimentary snacks nor tv"

Pros: "Offering a direct flight from COS"
Cons: "Outrageous charge for checked bag"

Pros: "Everything except the passenger who was drunk"
Cons: "The fact they allow him to answer the plane when he cannot stand on his feet"

Pros: "Nice crew"

Pros: "Best Frontier experience I've had in a long time. Everything was very good and despite a delay getting the plane to the gate in Chicago, we were able to make up almost all of the time!"

Cons: "Additional costs for selecting a seat and carrying on a bag that was not readily apparent when the flight was originally booked, but added $50+ to the overall cost of the flight. In addition, I experienced a 2+ hour delay on my flight from Chicago to LAX on a Sunday evening, which soured the comfortable end to my weekend travel experience."

Pros: "The crew were pleasant and helpful."
Cons: "Delayed 3 times. Didn't get to my destination until 1:30 am. 5 hours later than expected. I don't think I'll fly frontier again."

Pros: "Everyone was very nice, the seats were roomie!"
Cons: "Everything was good!"

Cons: "They didn't tell us they stop issuing tickets 45 minutes before departure."

Pros: "O'hare airport."
Cons: "I was unable to print a boarding pass at one of the many kiosks - it informed me I needed to speak with a Frontier agent. The line for the agents was about 2 hours long, too long to wait to make the flight. After being told by a frontier employee that I'd just want to get in to the line to rebook on a later flight (9 hours later) I proceeded to speak with a momentarily vacant agent who, helpfully, printed and handed me my boarding pass. I arrived at the gate to a closed door and ended up needing to rebook anyway. I decided to just not go on the trip.... wasn't worth having to deal with Frontier 2 times in one day."

Pros: "For less than two tanks of gas, I flew from RDU to Chicago and back. It's a no frills airline, but everyone was nice, and I got where I was going on time. Can't really ask for more than that."

Pros: "Flight was on time, boarding was quick."
Cons: "They charged to pick seating, for carry-ons, and for beverages on the flight. The money I "saved" compared to other airlines, I ended up probably spending more due to the additional charges."

Cons: "Seats are not conftable"

Pros: "Crew service"
Cons: "Free drinks and Snacks weren't provided"

Pros: "Boarding was easy. On time departure and on time arrival."
Cons: "Short flight so no food or entertainment. Initially crew said would be coming with cart with complimentary beverages and then they said they weren't but you could buy items."

Pros: "On time, friendly and affordable prices"
Cons: "Not very clean, the airplane was messy"

Cons: "It was a terrible experience in my life. A Frontier female worker who was working at O'Hare international airport between 4pm and 5pm was really rude. There was a problem in my barcode so I asked how I could solve the problem. When I first went there, she said "no" and she started to ignore me by not answering. I almost missed the flight. And when I went there twice, the woman hided under the counter after seeing me. I was shocked. The worker at Frontier was never professional and acted like a child. The service was terrible. I would feel okay if she could try to help me not to miss the flight. Instead, she had no willing to help me, and sneered me. I missed the flight so I had to buy a new flight ticket. I'll NEVER use Frontier anymore, and I'll recommend to people not to take Frontier. Workers' service is the representative of the company, and she was terrible."

Pros: "The over all experience"

Pros: "The price of the ticket"
Cons: "The seats were awful, no padding what so ever!!!!"

Cons: "Flight home was 30 minutes late and not one rep apologized or updated passengers. Horrible communication."

Cons: "3 HR unknown delay"

Pros: "Easy boarding easy check in"
Cons: "Nothing that bad, chairs are maybe a bit thin but not terribly uncomfortable"

Cons: "Cabin was pretty dirty and not well managed."

Pros: "price"
Cons: "seats are hard. the time on the ticket was not changed for the time zones so we waited to get to gate"

Pros: "Speedy boarding and fast flight, crew was ok."
Cons: "Charged for one bag, charged for soda and chips on plane."

Pros: "Price of the flight was great, but there are hidden fees."
Cons: "Having to pay for carry on and seats aren't comfortable"

Pros: "The crew was nice and fun"

Cons: "The web site is deceiving in that it makes you think every seat is an upgrade and no regular seats remain. A distinct "no upgrade" choice needs to be present for people to see. It makes one think, how much money Frontier has made from people due to their purposeful website's lack of clarity. This is pretty pathetic."

Pros: "Great prices and way better flight experience than I was expecting after reading other reviews. Seats don't recline but are still comfortable."
Cons: "Flight was delayed and no updates were given. Upon arrival, our checked bags took an hour to get to the carousel. Again, no updates at all."

Pros: "No problems went very well"
Cons: "Nothing bad to say"

Pros: "Non- Stop flight"
Cons: "6 hour 15 minute delay due to a mechanical problem. I learned that the problem was a broken seatbelt. I later learned that this plane was in the hanger in Chicago since the previous night. I received a $100 voucher for the inconvenience. I have to use the voucher in 90 days. Since I am not a frequent flyer this is no use to me,it should be extended to one year."

Pros: "Easy quick boarding"
Cons: "No entertainment or courtesy drinks on the flight"

Pros: "When it was over."
Cons: "A four hour delay with no explanation. Giving up my seat so a family could sit together, only to be told I might have to get off the flight because they were over sold. Complete lack of professionalism."

Cons: "plane 2 hours late. They charge for everything-even your seat"

Pros: "Boarding was easy due to being able to pay for a seat ahead of time."
Cons: "The flight attendant was cranky and I was shocked when I asked for a bag of peanuts and she said that I would have to pay for them. Not even a stale soda is offered. You have to pay for everything. I will pay for Southwest next time. The flight, after all the extra charges, was more expensive than the Southwest flight. I am very disappointed."

Pros: "Everything from start to finish was great. Professional crew, on-time, painless boarding. I'm a fan!"

Pros: "The flight was on time despite the Chicago snows. The gate staff and onboard flight staff were friendly and professional."

Pros: "Courteous crew."
Cons: "Gate change at last minute. Had to wait for plane to get to gate. 1 hour late. Another 45 minutes waiting for de-iceing but that not their fault. Will not use this airline again."

Cons: "You get what you pay for. I will pay for better service next time. I'm not a tall person I and I felt cramped in the seats. There was no in flight movie. It was a 4 hour flight. With all the add ons my ticket ended up being the same price as the other airlines. I will never fly frontier again."

Pros: "The flights were great. Left on time and arrived early!"
Cons: "Nothing"

Pros: "It's so nice to not be bombarded by mircrowave radiation durint the flight, thank you for not having wi-fi onboard, we appreciate it!"
Cons: "Seats could be more comfortable"

Pros: "Good flight"
Cons: "Just remember, you get what you pay for. My flight was $148 from Denver to Chicago on Frontier."

Pros: "It was very punctual"

Cons: "Sat on the runway for an hour before take off and then sat again when we landed. A one hour flight ended up taking almost 3 hours total on the plane."

Pros: "The crew was nice."
Cons: "They should have more consideration for their customers. They make me paid $57 for a small carry on bag. After 2 hours flight delayed. I was very disappointed. Stuff happened sometimes beyond your control but still they did not show they care."

Pros: "non eventful flight"
Cons: "Non flight related left an item on the flight has been difficult to identify who to call/contact on spirit.com. People i've been able to reach have been very helpful."

Pros: "And then had to wait at the gate while another plane left."

Pros: "Tried to check in 75 minutes before the scheduled departure time and was unable to even try to board regardless how empty the airport was. Spirit then tried to charge me double what I paid for my tickets to get a flight 24 hours later. Ended up booking southwest for a cheaper flight and no baggage fees. Never again will I fly spirit."

Cons: "Waiting in Boston for over 20 minutes"

Pros: "it was a horrible time never again"
Cons: "my first flight going to Boston was cancelled so I had to fly out at 6am for my daughters graduation at 11am just made it .Next morning get up at 430am for my 830 flight I get to the airport at 725am and tried to get my ticket and the computer told me to go to the desk . The lady told me that I was late for my flight that left at 830 I had 1 hour to get to my gate . She refused to give me a ticket for my flight and told me the next flight was at 950 pm 14hrs later . I paid for that ticket and I was given no chance to get on it because they over booked the flight . I was told by an employee later that it was over booked so I had to buy a Southwest airline ticket to get home to make it to work Horrible"

Pros: "The travel time from BW to BOs was a lot shorter then what it said in the ticket so it was a good surprise"

Pros: "Nothing"
Cons: "Flight was delayed. "Funny" crew is actually unprofessional and obnoxious. Seeing desperately poor passengers who were surprised to learn that a carry-on bag cost $50+ One woman was in tears because she had such a tight budget, so I paid for her bag. I won a "free ticket" with the Spirit hype, that turns out to be a farse."

Cons: "Horrible!!!!!!!! Flight delayed and stuck on the airplane for 30 min"

Cons: "the flight was extremely delayed"

Pros: "Flight was on-time."
Cons: "Bag drop was very slow due to only two people working the bag drop counter and one of them dealing with a customer issue."

Cons: "Delayed for 3+ hours"

Pros: "None"
Cons: "Stuck in a cramped area away from shops. 7 hour delay. No other airlines were delayed. Stuck in a freezing cold gate area, had to spend $60 on a sweatshirt and a pillow. This was only a 1.5 hour flight that I was waiting for."

Pros: "Gave $7 food voucher and $50 voucher for future flight for the delayed flight"
Cons: "Flight was delayed 4 hrs and then we sat at gate for 1 hr after boarding"

Cons: "A 6 hr delay that changed more times than I can count? Nothing offered to make up for this unbelievable inconvenience? I will never fly Spirit again."

Pros: "7 hour delays for supposedly the weather"

Cons: "1:30 delay"

Pros: "I liked the cost of the flight, but you get what you pay for."
Cons: "Confusion on which of the 2 planes to board from Boston to BWI. The requirement to pay for a carry on bag that I have NEVER had to pay for on any other airline. Absolutely nothing to drink or even a snack pack. The plan was noisy and made creaking sounds while in the air. It was very concerning. DO NOT USE THIS AIRLINE....EVER!!"

Pros: "The plain was clean."
Cons: "How would anyone like surprise charges? Why rob people and charge them for a carry on bag without prior notice? I would never travel with this airlines again."

Pros: "NOTHING"
Cons: "THE LACK OF LEG ROOM YOUR DRACONIAN PRICING POLICIES UGH"

Pros: "Efficient boarding, very professional crew"
Cons: "Website shambles"

Pros: "Sitting down. Not much more was pleasant."
Cons: "Got jammed getting on the plane. With time to make it through security we were held back. Now missing our flight, we were hit with late fee and a flight for 12 hours later. Spent all day at the airport, missing afternoon engagements on the home front. Then waited in the terminal to then realize we had to pay for carry on baggage. Should have been identified when the new tickets and boarding passes were issued. No notificTion. We then had to pay before boarding, the attendant saw that we paid a late charge and continued to bill us for carry on. No discount, no empathy, not how to do business. Not a fan of surveys and have not filled one out in years but this experience was past poor. The delay and charges added up to a travel that would have gotten us to the.other coast, not the 55 minute flight home. The flight was.also delated for over an hour, pusbing us out even later due to weatber? Weather between Baltimore and Boston were clear. Bostin our destination city was clear as well. Just a terrible experience and will not be recommnding any services with thus carrier in the future."

Cons: "left 3 hours late and delay communicated to us at the last possible minute"

Cons: "Flight was delayed and there was no information....no one to ask at the gate."

Cons: "No refund because the flight was cancelled due to weather. Mysteriously flew out on another airline 1 hour later and the weather was fine."

Pros: "Literally nothing."
Cons: "My friend and I scheduled a weekend trip to DC, flying out Fri night from Boston into BWI and coming back Sunday. Spirit cancelled our flight 2 hrs before take off for "weather" (it was raining... NONE of the other flights from Boston to that area were cancelled). Then the customer service reps at the Spirit counter were grumpy and completely unapologetic. They begrudgingly searched for other flight options at our request but, as expected, were unable to provide any suitable alternatives (because Spirit is the WORST). We ended up purchasing last minute tickets with Southwest, and I can confidently say I will never fly Spirit again (and will probably fly Southwest more because their staff was helpful, friendly, and fun, and their flights were reliable and punctual -- also also they let us move our flight to an earlier time coming home at no extra cost)."

Pros: "Absolutely nothing"
Cons: "This flight was cancelled due to a Friday flight cancellation, I am not happy to be further inconvenienced with email surveys on things that didn't happen."

Pros: "Efficient"
Cons: "My seat was booked for two people"

Pros: "The crew made way too many announcements and were disruptive."
Cons: "The crew made too many announcements on the PA system, which itself was set at too loud a setting. Very annoying."

Cons: "Complete disorganization from ticketing to boarding. Extremely rude crew on board. Mechanics in cockpit while flight being boarded making comments like "that can be fixed in Boston". Plane circled Logan airport for over 20 minutes with no explanation from pilot or crew. When flight landed, now over an hour late, we were told we had to sit on the runway for 45 minutes because another plan was booked to arrive in the same gate as our flight. When the plan dis start moving to the gate it stopped and the fasten seatbelt light went off so everyone assumed that we were in the gate (it was complete darkness and no one was saying anything) so people got up, got their bars from the overheads and line up to get off the plane. At lease 5 minutes later a very rude flight attendant started yelling over the speakers for everyone to put their bags away and close the overheads and sit down because we were not in the gate yet. Then she got up and stormed down the aisle and slammed the overheads that were left open shut. When we got off the plane the crew including the pilot had their backs to us and did not say goodnight or anything, like we were bad children .... HORRIBLE!!!!!"

Pros: "Bag changes are a ripoff"
Cons: "Was not warned by kayak about the bag charges and did not get given the option to pay for my bag on booking so instead of costing 25$ it cost 50$"

Cons: "Initial boarding was delayed and then delayed two more hours after boarding for maintanence of the engine. Never flying with this airline again. A"

Pros: "Easy to book"
Cons: "Charging for carry on"

Cons: "32 hour drlay and 50 bag cost. Im done!!!"

Pros: "Was our first time flying Spirit and we'll definitely go again. Tickets were 2/3 the price of the competition and we'd heard it was a bare-bones airline, so we weren't sure what to expect, but it was totally fine. We were only going away for two nights so could share a carry-on suitcase, which cost an extra 30 bucks to bring. They charge for soda and snacks, and there's no entertainment, so bring your own. Not sure we'd choose Spirit for a longer flight or a trip when we'd need more baggage, but for short trips, the lack of amenities is nothing given how much money you save on tickets."
Cons: "No entertainment. No TVs, not even an airline magazine. Same for food, though they do sell snacks. Bring your own! Honestly though, for a short flight, it didn't matter and with how much we saved on tickets, we could have bought a tablet."

Pros: "Fine for short flight, no warning plane was delayed."

Pros: "The price."
Cons: "The terminal and general "cheap" feel of the airline. It was a classic case of "you get what you pay for". Next time, I'll pay for better quality."

Pros: "The seats were very comfortable. The airplane was full but didn't feel it that way."
Cons: "The cabin was too cold."

Pros: "did not like anything about it, airplane had maintenance issues flight was suppossed to depart at 7am and it didn't depart til 1:44pm. The Kayak app was not updating the correct information about the flight til 10 minutes after the delay. Horrible experience"
Cons: "The airline don't seems to care that people have places to be like work, getting up at 4am to be on time for a flight, loss of sleep and for nothing. I understand that issues happens but airlines needs to have back up plans to comply with their flights"

Pros: "On time"
Cons: "The fares for the carry-on $65 is to much"

Pros: "Cheap price with bare bones options. I'm a a light traveler and only had a personal item, no carry-on or checked bag. For me this was perfect. The crew were good natured. Some complained about the comfort of the seats, I found them just as comfortable as any flight I've been on before. Would fly again, great for light travelers with light wallets."
Cons: "Though personally I did not have this issue, I understand if you do not purchase a carry-on or check bag before flying then they can slap on excessive fees. Just plan ahead."

Pros: "Quick, On time, and friendly staff"
Cons: "The baggage rules are ridiculous. $40 + each way for a carry on that you actually carry on, not one of those last min check your bag deals. The messaging about the baggage policy is tiny and feels like a gotcha. Probably a fine choice if you are going somewhere for a day and don't need more than one change of clothes. Otherwise its worth it to book an airline that won't charge you an additional $80 + for a carry on."

Cons: "Hidden carry on fees. Rude staff. Delays both ways. Will absolutely never fly Spirit again."

Cons: "We had to sit inside the plane more than an hour after landing on the way back, because Spirit couldnt provide gate for the plane. Other airlines (JetBlue and American) got their gates without problems."

Pros: "Price"
Cons: "Waiting 30 minutes for a gate"

Cons: "I will NEVER fly Spirit again, over $100 in luggage fees. Could not access airlines ahead of flight."

Cons: "Argued for hours on phone and couldn't get $ back"

Pros: "The crew"
Cons: "The hour flight doubled to two hours because of a problem at the gates. They even wouldn't let some passengers use the rest room"

Pros: "Nothing"
Cons: "No compensation, missed first day if trip, no explanation"