Pros: "Pilot Timothy was amazing! So kind and friendly!"
Cons: "COVID survey at gate as we were called for boarding by group required us to be pulled out of "A" group to fill out survey that was done one person at a time on electronic tablet that we were last to be allowed to board aircraft. This could easily been done while everyone was waiting for their flight."
Pros: "Crew was funny and pleasant."
Pros: "Southwest was, yet again, great! I appreciate their consistency!"
Pros: "The crew was amazing."
Cons: "The shade on the window was broken so I couldn't closer it."
Pros: "They had movies"
Cons: "We were “delayed” 3+hrs"
Cons: "Not swap planes, costing us an hour of a trip"
Cons: "Nothing. Everything was excellent."
Cons: "Luggage boarding and de boarding was longer than the flight. Very frustrating."
Pros: "I made ut on time"
Cons: "Tne treats. The biarfingvwas awful with 30 b oarding between a and b"
Pros: "The crew were very attentive and the flight was smooth!"
Pros: "Crew was great! Got in early! Easy boarding"
Cons: "Would like different snack options but was still pretty happy with available"
Cons: "Long delay. No explanation"
Cons: "We are still sitting on the plane waiting for a gate. The flight attendants are trying to blame people for trying to go to the bathroom for losing our gate spot. We are late."
Pros: "It was so clean and comfortable"
Cons: "No turbulence"
Cons: "Communication, better crew service and attitude. More food and drinks. The cost is expensive and more than enough to offer something. An small salt cracker and glass of water or soda. offer a whole can of soda. not everyone can eat a salty cracker"
Pros: "Great crew! As always with SWA!"
Pros: "The crew (one person in particular) was not very helpful with an overhead bin situation. Instead of listening to my suggestion that the bin across the aisle had if they just moved the back pac"
Cons: "The crew was not very helpful with an overhead bin situation. Instead of listening and looking to see that the bin across the aisle had room if they just moved a brief case on its side, she ripped the bag out and checked it. Not my bag, but still found it rude the way it was handled"
Cons: "The flight was 4 hours late."
Pros: "Seat better than most"
Cons: "Slight delay due to plane power failure while bording"
Cons: "Savvy travelers likely knew today would present possible delays so that was inevitable. However when we boarded the plane and the cabin was closed, even I expected to depart close to our announced delayed time of 925p. But after a considerable wait and no word, finally we were told, around 940p, that we were waiting on 20 passengers and their luggage from a connecting flight. If that was the case to begin with, why board is early in the first place? Why not just tell us we’d wait till the connecting flight arrived for the rest of our passengers to join us? Instead, we waited on the plane, and even once the passengers were on board we THEN had to wait for their luggage AND the paperwork to be dealt with! A 1205a arrival became a 1a arrival, and then (no fault of Southwest Airlines), we had to deal with one luggage carousel pickup at Logan. It was a horrible end to a long night of travel."
Cons: "We fles from Chicago to Boston. One of our bags went on from Boston to Baltimore and took 24 hours to get to us."
Pros: "Free TV is awesome"
Cons: "Checked in late so I ended up not getting to sit with my GF from LAX to Baltimore... it was the worst part, and next time I know to pay the extra per ticket and get a good seatin cm location."
Cons: "Delay. Jet bridge did not work in St. Louis. Interestingly it did not work in Boston either!!!"
Pros: "I made it home"
Cons: "Delayed ~2 hours, made us rush to board, this I understand but then we waited in the hot plane 15-20 minutes for more people to board."
Pros: "Weather delayed"
Cons: "When I checked in 2 hours early the gate agent said be prepared for a late departure. At almost 3 PM they told us it was 6:30. Don't like the notion of knowing this and not telling passengers."
Pros: "On time departure and arrival."
Cons: "Everything was great!"
Cons: "Skimpy bag of peanuts. Only 6 nuts!"
Pros: "Arrived on time, overall a smooth flight"
Cons: "I don’t like the boarding process."
Pros: "Free luggage!"
Cons: "No access to movies"
Pros: "It was a nice and early flight from Atlanta to Boston on Southwest. I love their crew, and we got to fly on one of the new B-737s."
Cons: "My only gripe (heard from many others standing around) was the nearly 30 minutes or more in took to get our luggage. I’m not sure if this is BOS crew or Southwest."
Pros: "The flight was smooth; take off and landing were easy; the plane was clean."
Cons: "There was some rain that delayed take off; first 30 min., then an hour; then 2 hours; then over 3 hours. The crew did not give updates. When there were updates the speaker system at MDW was so faint that it could not be heard. Awful job Southwest."
Pros: "Getting to my destination eventually"
Cons: "An airline can't help weather delays but would have appreciated updates for the delays. 3+ hours, only to have another delay in boarding due to NO available crew just made a bad delay even worse. Logistics clearly an issue and positive communication would of help."
Pros: "I didn't fly from Nashville to Boston. I fly from Chicago to Boston"
Cons: "I didn't fly from Nashville to Boston. I fly from Chicago to Boston"
Pros: "Fantastic flights, left on time and arrived early for both legs of the trip."
Pros: "Friendly staff. Variety of snack selection."
Pros: "Plane is not full."
Pros: "Ran smoothly"
Cons: "Boarding pass had the wrong gate number which I didn't realize until boarding. Luckily the airport was small enough that I didn't have to walk far"
Pros: "Great crew"
Cons: "Delayed almost an hour Malfunctioing / nonfunctioing toilets"
Pros: "Friendly staff. Great service. Efficient boarding and exit."
Cons: "An hour late isn't good"
Pros: "SWA is awesome! Courteous flight crew. Pop quiz to the people in the exit row before departure, made them think (what do you do if you look out your window and see fire?). Got their attention and reminded them of the seriousness of them accepting the responsibility of sitting there."
Cons: "Construction at the Boston airport caused a delay on the return flight, not able to handle all the flights with one of the runways torn up. Southwest shifted the departure and still made it a good flight with an almost on time arrival in Houston."
Cons: "Latest and last flight into Logan and somehow didn't have a gate to dock into, sat waiting to get off the plane for over an HR. I'll never fly Southwest again. Terrible scheduling on arrival for an expensive ticket, being the last flight, how could we not get off the plane?!"
Pros: "Love not having to worry about fees for checking bags"
Cons: "Screaming children ugh"
Pros: "boarding was seamless and no hassles"
Cons: "the flight attendants were not as warm as they could be... one was rather sarcastic in her comments to passengers"
Pros: "The crew were very professional and friendly. The comfort of the seating was great as well."
Pros: "The new seats are great - outlets and usb ports that actually work and seats that are comfortable. While I like having the entertainment screens provided, since I had a nice device to watch films, it was very pleasant. A couple of good films were available."
Cons: "I don't understand why the people who get seats in the rear of the plane have to board last. Not only do they have the discomfort of waiting to get on the plane and sitting in the back, but there is no room for carry on luggage by the time they get on. It seems like a double whammy."
Pros: "Crew were are polite and had warm hospitality."
Pros: "Great crew, nice service, comfortable."
Cons: "Nothing. Loved it."
Pros: "Seat was good. Crew Service also was good"
Cons: "Food. Meal service. Coffee. Screens for movies"
Pros: "Fist class was comfortable"
Cons: "Flight attendant checking for service more than once"
Cons: "Didn’t like sitting on tarmac for 40 minutes after arriving. Got very warm and uncomfortable to breathe"
Cons: "I was not notified that my card was declined and this caused a ton of delays"
Cons: "The plane was amazingly cramped."
Pros: "The crew were friendly, and the seating were uncomfortably hard. Seat pitch weren’t as great. Mood lighting were nice."
Cons: "More comfortable seat, offer a meal service since it is “transcontinental”."
Cons: "It is much better now"
Cons: "Could have been on time"
Cons: "What have been nice if I was told that seat availability was nonexistent. I tried checking in each day without any information such as give it up you suck and you’re going to get the worst seed no better how much you try to avoid it…"
Cons: "The flight was oversold and my husband did not have a seat assignment. The desk agent was helpful and was able to put us together"
Pros: "Crew was friendly and fun. Seats were roomy with plenty of leg room."
Cons: "No soap in bathroom stall. Told crew who tried to correct it but it was broken. Boo..."
Pros: "Half of the flight was empty. I asked of I could move to the row behind. I was told that was premium seating and I didn’t pay for that. I didn’t appreciate being addressed like that. And did ot really matter when nonoe is sitting there or plenty of other seats."
Cons: "She could have just let me sit there. I should have been told that the seat didn’t recline when the ticket was pirchase."
Pros: "I always enjoy Alaska but this was another level. I was horribly late and still processing at security with 10mins until take off and the guy at the gate called me to see where I was - gave me mins to make it - which I did - just.. I was traveling to San Diego to meet my family for the weekend - I would’ve been in severe trouble had I missed the flight. Thanks Alaska!!"
Pros: "Seats were decently comfy. Good entertainment selection."
Cons: "Delayed almost 2 hours"
Pros: "We left on time and arrived early with a smooth landing"
Pros: "The crew was excellent. The entertainment was good."
Cons: "They changed our seats from the original ones. We ended up in the last seats. No way to recline. Very noisy."
Pros: "Would have been a great flight overall except...."
Cons: "Three flight attendants were socializing loudly to the point that it disrupted us from sleeping on an overnight flight. We had to ask THEM to keep it down. You’d think it would be the other way around on a red eye. Even after that they keep blabbering at the top of their voices! Surprised how inconsiderate they were. And yet, despite their gift of gab, they couldn’t make coherent announcements over the speaker. Food has two stars only because there was nothing to rate."
Pros: "I was so impressed with the genuine kindness and caring of the crew."
Pros: "Friendly staff"
Cons: "No food offered but I usually don’t eat food but some passengers were asking about the food service"
Cons: "Paid for and reserved a premium seat 6 weeks before flight but got reassigned to a non-premium seat upon check-in. I had to call customer care for a refund of the premium upgrade. No more live TV unlike the old Virgin America."
Cons: "They cancelled my 5:30 pm flight and text me that they put me on a 6a.m. flight the next morning without offering me a hotel or anything. I had to make new arrangements myself and the only option was to fly out earlier in the day and lose a day of sightseeing and time with family that I made the trip for in the first place. I had to race to the airport to get there in time. It ruined our trip."
Pros: "TSA pre-cleared me so I didn't even have to take off my shoes and there wad no one else in line in front of me. Alaska Airlines has comfortable seats with lots of leg room. We didn't get fed but there were many choices of movies and t.v. shows to watch."
Cons: "We sat on the runway for 45 minutes"
Pros: "Flight attendants were very nice and helpful."
Cons: "Our seats did not recline - this was a red-eye flight so not seats that do not recline is a problem. The plane was very cold and we kept our jackets on but it was still too cold. The flight attendant said it was warmer in the center of the plane. That's great for them but didn't help us since we were not seated in the middle."
Pros: "Crew was great, dealt with angry customers on delays well"
Cons: "The flight was delayed over an hour due to booking too many on the same gate. And late planes"
Cons: "If there was a less than one star that is what they deserve. SFO flight was late. They gave away my seat on my connection to Kalispell. They basically blamed me for being late and not being there on time. Two others from my flight were allowed to make the connection but told me that they gave my seat away because I was late. We all showed up at the same time from the late flight. I talked to 3 people including customer service and did not get a single “I’m Sorry”. Do they not communicate with each other when a flight is late and they have passengers for connections running late? They told me they don’t talk. The best they can do is put me standby for 9:30 flight and if I cannot get on that flight I have to wait until morning. My daughter is in a competition tomorrow morning and thanks to Alaska Airlines I’m going to miss it. I’m sitting here writing this review, paying for a dinner I should not be paying for and probably searching out a hotel room until morning when I can catch a flight. Unbelievable the lack of empathy."
Pros: "The mood lighting on the plane."
Cons: "Not applicable; everything about this flight was great!"
Pros: "The entertainment is great on Alaska."
Cons: "The flight got delayed a number of times, until it was 1:30 late. Then, since I have medical problems, and I was freezing (despite a sweater and a coat, I asked the flight attendant for a blanket and explained why, and she said flatly that there were no blankets on board. Just a terrible terrible red eye."
Pros: "Great attitude of crew. Very pleasant and attentive. Made the best of their way to take care of everything"
Cons: "Might want to look into refurbishment of the aircraft at some point soon. Lots of thing S worn out or not working"
Pros: "Flight attendants"
Cons: "Ran out of food VERY early Late out of the gate, later landing Old Virgin America cramped plane"
Pros: "Like having movies to watch."
Pros: "Had my bags in an incredible 10 minutes"
Pros: "Alaska is great as always and try to fly with them when traveling!"
Pros: "Power outlets, free entertainment, staff"
Cons: "Very full flight"
Cons: "wished the seats leaned back a bit more, especially on a red eye"
Pros: "I really love the customer service , I make a phone call to update my flights and they were really helpful."
Pros: "A row of seats all to myself. On time departure and arrival. Smooth flight. Super polite and friendly crew."
Cons: "If I have to pick something, maybe the chatty woman behind me but that's not the Airlines fault."
Pros: "Real tray tables! A magazine! Power jacks!"
Cons: "Waiting for a gate agent so they could open the door in Seattle."
Cons: "Should announce to download Gogo entertainment app before we get on the plane!"
Cons: "Waiting in front of the gate for one and a half our after the initial boarding time in uncertainty. If the flight is delayed please tell us in advance, not let us hover around the boarding gate waiting and waiting."
Pros: "Nice ppl and comfortable plane, great service all around"
Pros: "There was a huge delay due to weather. The plane didn't take off until almost 2am, however the crew kept everyone up to date and did everything they could. Upon arrival I had an apology email from Alaska with a discount, this amazed me as usually airlines don't offer you anything when the delay isn't "mechanical", and even then you usually have to complain. I felt this made Alaska's customer service memorable as they went above and beyond."
Cons: "The seats were small and cramped."
Pros: "The two flight attendants in the aft cabin were an absolute delight.They made the flight a great experience."
Cons: "The captain announced we would arrive early in Seattle and we were in fact late."
Cons: "Passenger in window seat took 11/2 seats. Flight was full so there was no sense complaining Very uncomfortable on a 5 hour flight."
Pros: "This flight was so late that I couldn’t take it and had to drive from Chadron, to Denver Colorado in order not to miss my international flight from Denver to Montreal."
Cons: "They can't find me a alternate flight I've been waiting 8 hours with still nothing"
Cons: "At first was told my 5:30 pm flight back to Cortez from Denver was delayed until 6:30 pm, then a bit later the airline worker told everyone on the flight he made a mistake and read it wrong, it was delayed until 6:30 am! I was eventually given a voucher for a hotel for the night, and basically no explanation as to why the flight was delayed. I then woke up at 4:00 am to catch my 6:30 am flight, when I reached the gate it had been delayed again until 8:05 am. Then at 8:00 am the airline worker called me, personally to the front desk to tell me my bag had been lost! At 8:30 am we started boarding, I asked about my bag again and was told it would be on the next flight to Cortez if it was found. We arrived in Cortez after a very stressful flight, they unloaded the plane and my bag had been on the whole time. And if the delays and miscommunication weren't enough the staff was rude and uninformed and the plane was cramped and uncomfortable. Obviously I had an extremely frustrating experience with this airline and will not be flying with them again. I would urge others to stay away as well!"
Cons: "Was I in a bad re-run from Wings? Spent 10-hours in DIA courtesy of Boutique suddenly not having a 'plane'. Later in day the line was, "waiting on pilots", while said pilots had lunch in plane. Joke, horrible, horrible."
Pros: "Best discovery on the west coast! Great personnel, spacious for a small plane, great views. So happy to have tried Boutique!"
Cons: "If flying to LAX be prepared to have plenty of time to make connection. I had to get my carry on bag through baggage claim which added unexpected wait."
Pros: "Quick cheap flight"
Cons: "Seats were a bit old."
Pros: "I liked the friendliness of the crew. They were very helpful. Overall it was enjoyable."
Cons: "We did hit some turbulence taking off from Massena. Definitely a bit bumpy than a larger aircraft."
Pros: "I liked the friendliness of the crew. They were very helpful. Overall it was enjoyable."
Cons: "We did hit some turbulence landing in Massena. Definitely a bit bumpy than a larger aircraft."
Pros: "Quick check in, no games"
Cons: "Little turbulence"
Pros: "Easy on easy off, why drive"
Pros: "Not many people, even though boutique is more expensive I will use yall every time."
Cons: "Waited until departure time to start boarding. Start boarding before departure time so you leave when you're supposed to. Plane was sitting at terminal for 3 hours prior to departure. No excuse for leaving late."
Pros: "The crew were polite, given to profeprofessionalism and very confident in their abilities to make it a safe flight. Thankyou."
Cons: "It was over too soon. I would've to be able to do it again on a regular basis."
Pros: "The ease of everything. I love aviation too, so flying a small plane that you can watch everything was fun. We did have a long delay for a maintenance problem, but that happens with anyone at anytime. No. Middle. Seats. For being a small plane, they are great planes. Fast and smooth for its size."
Cons: "The space between seat rows is pretty small... it didn't affect me, for I am a small man, but would be pretty tight for a larger person."
Pros: "Had to take a Friday flight to Phoenix to drive back a car to Abq. Waited too long to get a ticket, by mid week the big guys were getting up there in price. I heard about BA before so when I noticed their price coming in the lowest in a KAYAK search I had no hesitation going for it! The whole experience was great. The big airlines are taking all the fun out of flying, long lines thru security, you get on the plane thru a tunnel so you don't even get to see the airplane. With BA checking in is 20 mins before flight, no long lines thru security. You just walk to their terminal, check in and walk out to your plane! The plane is comfortable, the pilots are very friendly. I'll definetely fly BA again!"
Pros: "Great service, comfy flight, extremely smooth despite the small plane. Best flight experience I've had in a long time!"
Pros: "Great service, comfy flight, extremely smooth despite the small plane. Best flight experience I've had in a long time!"
Pros: "Comfortable ride with little delay. Good pilots"
Pros: "The convenience and price. Its so affordable now!! The staff is so nice and helpful!"
Pros: "Friendly staff and ease of booking"
Cons: "It didn't even show up in fact it was cancel and I was never notified and left 5hrs earlier so I was stuck in Denver international airport for the night and had to book a 400$ flight for the next morning. It's really shocking that I was not notified and I want to be reimbursed for the hotel and flight the next day"
Pros: "The staff were pleasant to work with."
Cons: "Flight was scheduled to depart at 4:30pm and without any weather or mechanical delays the flight is pushed to 6:30pm. Then 7:00pm. Now 8:00pm. And I am still waiting."
Cons: "The flight delay caused me to miss my connecting flight in Denver. I then had to pay $165 to change my flight. None of the airlines helped waive this fee. This is Boutique's responsibility as the delay was due to "not having enough fuel to get to Denver." This should have been accounted for prior to the 10min before the flight was supposed to depart. I am incredibly disappointed with Boutique and the lack of customer service."
Pros: "Loved seats that really recline and table to work on"
Cons: "Had to wait in Greenville for extra 30 mins because needed police officer. Lol there were more Tsa and security than passengers out of Greenville. Pleasant"
Cons: "It has been seriously delayed and I have not taking that flight yet ."
Pros: "Cost and schedule compliance"
Cons: "All was good. You need to have an "na" in your star ratings. "Entertainment " is not appropriate for a flight."
Pros: "Smooth landing and nice people"
Cons: "The set belt light never went off to get up and get a drink or snack"
Pros: "I liked the small flight and the relief of not having such chaos with so many passengers. (My first time flying by myself.) Friendly staff and overall good experience."
Cons: "Only issue I had was with the gentleman who sat in front of me. He took his shoes off and stretched his legs over into my seating area (also touched me with his feet). I have bad knees so I understand the need to stretch, but I like my personal space and absolutely HATE feet. Maybe should have a recommendation of respecting personal spar since the flight is so small."
Pros: "Small plane, fast service once airborne."
Cons: "Delayed over an hour leaving."
Pros: "It was a different experience altogether compared to a normal commercial flight. Walking out on the tarmac eith your two pilots and 4 co-passengers beats standing in the frenzy of people jockeying into position so they can bring all their luggage on and avoid checked bag fees."
Cons: "Was a little priecier than other options but not much."
Cons: "Not knowing anything about the 3 hr delay."
Pros: "Staff at Denver AP very helpful + frienly"
Pros: "QUICK, EASY, FRIENDLY & EXCELLENT PRICE. THEY GET YOU TO THE "HARD-TO-GET-TO" PLACES WITH EASE!"
Pros: "The thought of a private plane"
Cons: "How dirty, uncomfortable and cold the plane itself was. The flippant attitude towards safety information was also surprising"
Pros: "The thought of a smaller private plane"
Cons: "How dirty, uncomfortable and cold the plane itself was. The flippant attitude towards safety information was also surprising. There were a couple of people on the plane that didn't know what to expect, in regards to noise and turbulence, with such a small aircraft. Sharing that information in advance would have calmed the nerves of many on this flight. Also the last minute notice of having to check your bags, though the website states differently, and the amount of time spent on the tarmac just waiting, made me 30mins late for my business in LA."
Pros: "On time, easy check in, and friendly staff"
Pros: "The hospitality of crew"
Cons: "The noise of the plane"
Pros: "Plane was nice. Pilots were excellent. Felt very safe."
Cons: "We hit choppy air and one passenger got sick. During our layover, the pilots took extra time to clean the plane, fuel up, etc. they said we should only be about 15 minutes late. We ended up about 45 minutes late. Luckily that didn't matter to me but more accurate notice from the pilots about how long the delay would be would help."
Pros: "This flight felt like I was flying on my own private jet. The crew was amazing, very friendly, and helpful. I will book with boutique in the near future. Shawn Ogden, Utah"
Pros: "It was a quick stop to refuel, and we were immediately brought back into the plane afterward."
Cons: "That we had to go back through TSA screening even though there were only six of us - but that's the TSA and not the airplane's fault."
Pros: "I have flown between SLC and Denver perhaps 600 times over the last 20 years. This was perhaps the first time ever that I enjoyed the flight."
Pros: "Expectations were exceeded and beyond. Very professional and everyone made me feel important. Impressed from booking to landing."
Cons: "I do not have a complaint."
Pros: "The comfort, professionalism and customer service were second to none."
Cons: "Unfortunately, the flight did not operate and I ended up driving 700 miles with a fellow stranded passenger. Too bad, because I was really looking forward to flying on a smaller plane for a change. Maybe next time..."
Cons: "I had read the previous reviews and decided to ignore them but what I got was even worse The plane was delayed. When it showed up it could not take off because it had a problem we had to wait for 2hrs to be talled that the flight has been cancelled because the faulty part has to come from Denver. If you value your life dont use this airline"
Pros: "The plane itself was new and very quiet (for a turboprop) - didn't even have to break out the earplugs. Crew handed out beverages before hand, nice service for a 45 min flight!"
Pros: "everything. it was like having a private jet."
Pros: "I loved not having to wait for security or wait on bags after landing."
Pros: "Staff was courteous and helpful. Loved all smiling faces"
Cons: "Great people to fly with JetBlue"
Pros: "The Even More Space was perfect."
Cons: "A direct flight. My connection flight from Boston was 45 late!!!"
Pros: "absolutely nothing"
Cons: "Not being lied to repeatedly by ground crew, cabin crew pilots. We were being updated by the app 30 minutes before they told us anything never mind the truth. they managed to serve 7 rows of drinks the entire flight. by far the worst experience I have had in many years and I fly over 250,000 mile"
Pros: "Jet blue has better leg space than many other domestic flights I have taken. It was very comfortable"
Pros: "The available movies were pretty good."
Cons: "The crew member serving the food was way too slow."
Pros: "Comfortable seat."
Cons: "Plane was delayed for over an hour. No charging station for electronics."
Cons: "Flight was 3 1/2 hours delayed. In-flight entertainment system didn’t function. They didn’t perform a beverage/snack service. Very poor overall. Disappointing."
Cons: "Our flight was delayed 4 times. We then sat on the runway for an extra 45 minutes because someone’s tv did not work. We missed our set transportation which was already rescheduled 4 times and had to pay $150 Uber to get home"
Pros: "JetBlue always offers great service, entertainment and snacks."
Cons: "Nothing except the weather. A little windy and bumpy. :)"
Cons: "They had to reset entertainment sets 3 times before they started working. This happens regularly on the SFO to BOS jetblue flight."
Cons: "We had a delay of 3 hrs which kept us waiting in the middle of the night"
Pros: "Loved the variety of food offered, amount of legroom"
Cons: "Was awake, just completely skipped over by attendant for drinks"
Pros: "Excellent legroom"
Cons: "Entertainment unit didn't work"
Cons: "Seats... had a middle seat and crew would not move me to emergency exit row even when there was room there!"
Pros: "The crew was helpful"
Cons: "Communication about the delay Snacks has no variety. All too salty."
Pros: "My flight was on time and arrived early."
Pros: "There was actual room for my legs."
Cons: "There could have been more legroom so that you could actually get out without almost sitting in someone else's lap. But it was easier than my last flight (on American Airlines). Having a meal available would have been nice on a flight of almost 6 hours."
Pros: "Great crew and service"
Cons: "The delay was longgg but I know that couldn’t be avoided"
Pros: "Very smooth flight and all the staff were really nice."
Cons: "They really shouldn’t take 20 minutes to advertise their credit card mid flight."
Pros: "Comfortable seats, snacks, good price, nice & helpful were all the flight attendants and persons at the counter. Flight was 20 min late arriving at Denver, but our pilot got us to Boston on time-much appreciated. Free WiFi was great.seats and the next plane (my plane)o not"
Cons: "Could have taken an earlier flight from Boston to DCA, but there was $75 change fee even though the plane had lots of seats. But I do not hold this against JetBlue."
Cons: "Both flights were delayed and now sitting on the tarmac at my destination airport for half an hour and counting (at 12:30 AM) because of an outbound Jet Blue flight? My flights coming in last week via Jet Blue were also delayed, causing me to miss my connection and spend a day in the airport. Hate this airline and will absolutely pay more to never fly them again."
Pros: "We upgraded to the “extra legroom” seats and they were so comfortable. The free entertainment was very nice and made the flight time pass quickly. The crew was friendly, attentive, and kind. We are looking forward to flying with them again."
Cons: "Short flight (< 90 minutes) delayed by 2+ hours."
Pros: "The flight took off on time and maybe even early and was early arriving even though it had to divert a little to avoid the hurricane. Everything seemed to run more efficiently because more extraordinary measures were being taken to keep flights running and on time. I was impressed."
Pros: "I had never flown Jet Blue. It was only a 45 minute flight but it was enjoyable. Lots of leg room, friendly attentive crew, no hassle. I'd fly Jet Blue again."
Pros: "Everything was on time"
Cons: "Flight from Boston to salt lake City was delayed by more than an hour"
Pros: "My flight was delayed but the staff easily put me on an earlier flight that had also been delayed; excellent customer service in all aspects."
Cons: "have hearing aids and could not figureout how to turn on CC"
Cons: "Flight delayed from Raleigh to Boston due to weather. Flight time moved up slightly and we were told by Mike at gate C-8 that we would make our connecting international flight but we didn’t. Total nightmare. Incompetence everywhere’s we looked with this airline. STAY AWAY!!!!!!!!!"
Pros: "The flight attendants were very kind, welcoming and helpful. I didn't need much but watched as the were very accommodating to a older passenger who needed a lot of various things."
Cons: "It was just silly that I needed to fly backwards to Boston in order to get to San Diego and I am was disappointed that when I asked about flying on the earlier flight with open seats that I couldn't fly on it without paying a fee. I feel that it a frivolous thing and a bit greedy to charge an additional fee. Why would it matter which flight I am on if it had an open seat and I paid my fair already it shouldn't matter."
Pros: "They have direct tv free, they also have enough room for your legs!!! What an amazing plane. Everything was perfect. Hubby could watch the champions final."
Pros: "Seating was fine, flight attendants were very nice. It was a short flight and everyone worked to be efficient about boarding once the plane was ready for boarding."
Cons: "I wish the plane had come on time--the delay was inconvenient, although I understand sometimes the reason for delay can't be helped."
Pros: "Great crew and comfortable seat, generous drinks and snacks."
Cons: "Flight was delayed twice, and then boarded even later than second delayed time."
Cons: "Delayed two hours"
Cons: "None of the TVs worked on the flight. The boarding crew in the terminal was rude and very short with everyone. i had to go up multiple times to ask about my seating assignment and was ignored and then waved away multiple times. And then as boarding began I was given a seat saying they "thought i was on standby" but i never was. i was given a seat in the last row with two other people who had infants on their laps so it was a very tight fit."
Pros: "Nice flight, exited the plane quickly"
Cons: "I didn't like that because I was in Class D, I boarded the plane after many people and there was zero space for my carry on- which contains medical equipment, and I was forced to put it below. The overhead compartments are teeny tiny, and when other people shove all their bags in there, there's no room for other people's single carry ons."
Pros: "They were very efficient on getting people on the plane"
Cons: "I had gotten sick on a flight....just a little and did not receive alot of help from staff as there was no bag for me in my seat. I had to clean up the area. I also found there was not spray if needed for this sort of accident. Other issue - which is just a general is people who bring the big suitcases and people who have smaller cannot get it in overhead due to the size. Also the fees for a second bag is ridiculous and it was unfortunate that I had to pay as if I did not then I would have been over. either way....lose lose"
Pros: "Everything went very smoothly and quickly"
Pros: "glad that there was small drink and snack offered despite such a short flight. i hadn't eaten dinner so was glad to have something in my stomache. especially travelling on a late night flight arriving in city i wasn't familar."
Cons: "my seat was dirty with snack crumbs from previous passenger. I didn't have anything on me to brush off so had to use my own hand to do it. that was a bit disgusting."
Pros: "Love the boarding, inflight service, entertainment and on time departure and arrival"
Cons: "Every thing was perfect. This kind of experience is rare in my frequent travels."
Pros: "My experience was definitely improved because I happened to be traveling with my elderly mother, who needed wheelchair assistance. Thanks to her, we boarded early and had aisle seats near the front."
Cons: "My tray table was broken. I'm tired of the same unimaginative snack choices."
Pros: "easy boarding, plenty space, kind and helpful crew"
Cons: "delayed flights both ways, very cold air conditioning (which a flight attendant did adjust after I asked), sound didn't really come through headphones - very scratchy"
Pros: "The staff was so friendly. They accommodated a bachelor party's request to collect wedding advice from fellow passengers on a napkin and recognized a few birthdays. The stewardess making the announcements was very genuine in her well wishes and being part of everyone's day."
Cons: "40 min taxi time but not much we could do about that."
Pros: "The flight was great! It was even early. The crew was awesome!!"
Cons: "Nothing to complain."
Pros: "Very friendly crew!"
Cons: "Significant delay of departure."
Cons: "Made us check our carry ons and there was plenty of space in the cabin overhead comoartments"
Pros: "price great; direct flight;"
Pros: "Service was great."
Cons: "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"
Cons: "Flight attendant in First class was visibly frustrated and unfriendly. He was not helping with my simple request for a blanket. Also, the were no food service in first class."
Pros: "The crew was super friendly and professional. Enjoyed the reworked safety message before take-off."
Cons: "The Comfort+ seat, while it had plenty of leg room in front, had a small width-box that many Americans (being larger than perhaps they should be) will find extremely uncomfortable at best, and unable to fit in at worst."
Cons: "Smooth flight, great crew."
Cons: "They were delayed. They wouldn't let us keep our checked sized bags which slowed us down even more. Our next flight left without us while we were waiting for a gate to open so we could get off the plane. There were no more flights so we had to fly to an alternate city and rent a car to get home."
Cons: "Check in was terrible- long wait just for drop off of already checked in bags"
Pros: "Seats are fine. Ordering system is up to date."
Cons: "After the first two hours of my flight (which I sleep through) I couldn’t buy a drink a soda or anything."
Cons: "Issues with connecting flights so had to sit in different place, seat was broken"
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Cons: "No in flight entertainment behind the seat"
Pros: "Great movies."
Cons: "Seats won’t stay reclined."
Pros: "Yeah...spacious leg rooms."
Cons: "Too bumpy landing at Jackson."
Pros: "Good seating, great food, good service."
Cons: "Slight delay of flight"
Cons: "My kids were asleep when the flight attendant passed the snacks . I asked to get the snack for them and she told me they will have to get it in the back of plane once awake. Didn’t argue but was surprised"
Pros: "Amazing crew & comfortable seats."
Pros: "Very friendly crew with a clean plane!"
Pros: "This was my daughter’s first solo travel home from college. She said the staff was helpful and kind. She loved that the flight was not over crowded. It was a smooth flight."
Cons: "Only negative thing she could say was her flight was delayed an hour. But that isn’t terrible considering all the holiday travelers."
Cons: "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."
Cons: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
Pros: "Delta employees exceedingly cordial. food poor to moderate, seating space impossibly small but pillow and blanket were provided"
Cons: "seats too close from front to back, and not adequately cushioned"
Pros: "Boarding was quick Flight experience was good"
Cons: "Leg space was less Take off got delayed"
Cons: "Double booking and payment of flight. Dropped flight bookings. Not a good trip"
Pros: "No delay and friendly crew!"
Cons: "Not much leg room and the coffee was horrific."
Pros: "Quick boarding"
Pros: "Flight itself uneventful"
Pros: "I am always impressed by the Delta staff. Top notch."
Cons: "The entertainment screens have an (older) head phone jack that many people do not have. The headphones available for purchase by the airline are of very poor quality. I also am surprised that airlines (not just Delta) continue to provide such low quality food options on flights. I think consumers would pay more for better options."
Pros: "Air crew was excellent"
Pros: "It left and arrived on time"
Cons: "They didn’t have wine in such a long flight"
Pros: "Couldn't recline as I was in the emergency exit row but I had some extra room with no seat next to me so that was nice"
Cons: "Couldn't recline in my emergency exit row"
Pros: "Happy to get an earlier flight - and was put in ComfortPlus"
Cons: "Small plane, no entertainment (movies, music)"
Pros: "Flight team were wonderful!"
Pros: "One crew member, young dark haired woman, was particularly accommodating. Male attendant was firm and funny."
Cons: "Typical cramped plane, too many planes going out of same gate are simultaneously"
Pros: "Friendly crew with modern plane"
Cons: "Why am I paying for first class for just snacks I can buy in an airport shop?"
Pros: "Courteous crew and smooth flight"
Pros: "Food available was good."
Cons: "Very tight space- could not reach floor when person in front of me moved seat into recline position. Could not get out of seat to go to bathroom when my seat mates were sleeping. Tough to load- tight spaces."
Pros: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."
Cons: "The tsa is worthless"
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Pros: "Easy flight. Plane and crew were fine"
Cons: "It was a short flight but no entertainment on this plane."
Pros: "They did eventually put out some small snacks and drinks (water and regular coke)."
Cons: "Small regional plane that was over 3 hours late in departing NY because of weather issues much earlier in the day. Delta did not permit any re-bookings to other delayed flights that were leaving in the intervening period, even though there were empty seats. Very frustrating."
Pros: "I liked: After check-in, I was given luggage sticker and told that luggage will be collected in Hyderabad which is my last destination, same was printed the sticker."
Cons: "I didn't like: While transition from Mumbai to Hyderabad, i was told to collect the luggage in Mumbai and check-in again which made so worried and confused."
Cons: "Everything was great"