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— BOS

Jan 20 — Jan 271

Round-trip

1 adult

Economy

0 bags

From?

To?

Include hotels

Low season	August
High season	December
Cheapest flight	$27
Average price round-trip	$199
Good deal round-trip	$48
Good deal one-way	$40

Best time to beat the crowds with an average 4% drop in price.

Most popular time to fly with an average 20% increase in price.

Flight from Fort Lauderdale to Boston Logan Intl

(avg. price over the last 2 weeks)

or less

8.3

Alaska AirlinesOverall score based on 29861 reviews

8.5Boarding

8.2Comfort

8.8Crew

7.9Entertainment

7.9Food

Airline reviews

They were on time. Staff was professional and pleasant. Allowed me to have a carry on and select my seat. Very reasonable cost. Easy online check on and sms reminders. Will fly with them again.

Read more about Alaska Airlines

They were on time. Staff was professional and pleasant. Allowed me to have a carry on and select my seat. Very reasonable cost. Easy online check on and sms reminders. Will fly with them again.

Pros: "Service and overall cleanliness etc. was very smooth, good and clean. I sat in seat 1A both ways and as the first person to get on and off the flight found the process well laid out, easy, clean and smooth. I also got to witness the boarding process from inside while seated. Very professional and courteous all the way. The first class cabin was sparsely filled with ample space between us and based on how many people I saw getting on, I think the rear cabin must've been sparsely filled as well. More on the comfort aspect in the "what would have been bettter section" ... in short, the seats are the weakest link in the chain."

Cons: "My only gripe is about the seats fitted in first class for this Alaska Air leg (JFKSFO). Like most, my travel frequency has dropped so much that I can finally afford to pay full fare first for the few times I do need to travel. I expect that this will more likely be the norm than not and hope/expect that more among us who can afford to pay extra for the additional comfort, do so. The airline industry will need to keep that segment to get ahead of this seismic shift in travel patterns that 2020 has brought upon all of us. I was hoping to just sleep through it. I normally sleep well/easily on flights (at times, "too well"!) but could not do so on this leg. The seats in first class are just not meant for sleeping and are thus limited in their positioning ... brief napping is the best you can do - carry your entertainment/work or plan on meditating while fully awake. The base is for all intent and purposes, immovable (maybe a couple of inches back and forth at best). There is no concept of a foot rest in the design. The back locks into one of two positions - a vertical one for take-off/landing and a second one tilted about 15 degrees or so. That makes it impossible to stretch the body out while fully supported - so hard to go into relaxed/deep sleep for those who wish to do so. The front passenger seat of a common car offers more for a five hour road trip - something to ponder on, eh? Upgrade the seats ...the extra investment will pay for itself quickly in this age of reduced travel as you'll attract more of those who are lucky to be able to pay a little more to fly in comfort for the few times that they need to. Additionally, sleeping passengers are often the easiest/cheapest to service!"

Pros: "The crew was good. The problem was our Qantas flight from Auckland New Zealand, to Sydney, Australia, to San Francisco, to Seattle didn't sync with Alaska Air. We arrived in San Francisco after a very long flight. We had gotten our boarding passes in Auckland. When we went to board in SF, there was a glitch and they wouldn't let us board. It took a long time to get that fixed. We missed our flight (with our luggage on it), and had to wait several more hours. Plus Alaska Air had cancelled a flight mid morning and the trickle down result was many people were stuck and waiting on flights. Then we had to wait for a crew to come, then they found something wrong with the plane so had to get in a new plane. It was a long and hard day for everyone."

Cons: "I don't know how you sync airline tickets but if they had synced as they were supposed to, none of this would have happened."

Cons: "Waiting on one way too long. More than 1hr"

Cons: "reservation changes were not communicated well and kept changing"

Cons: "This was an old aircraft with very uncomfortable seats (even in first). Was not worth paying for the upgrade, especially for a red-eye."

Cons: "I love Alaska"

Cons: "WIFI was not working"

Pros: "The new seats are great - outlets and usb ports that actually work and seats that are comfortable. While I like having the entertainment screens provided, since I had a nice device to watch films, it was very pleasant. A couple of good films were available."

Cons: "I don't understand why the people who get seats in the rear of the plane have to board last. Not only do they have the discomfort of waiting to get on the plane and sitting in the back, but there is no room for carry on luggage by the time they get on. It seems like a double whammy."

Pros: "Everything was superb! The airline I prefer did a great job! The seats, the food selections, the staff - everything!"

Cons: "Nothing. Everything was just perfect!"

Pros: "The crew was great, the plane was clean and updated, the in-flight entertainment was good."

Cons: "On both of my Alaska Airlines flights we took off later than scheduled, by over 15 minutes. It could have been due to the congestion at LAX. And the seats were comfortable if not a little cramped. I also wish we would have been offered adult beverages on my late flight into SFO -- helps for sleep."

Pros: "Great crew"

Cons: "At ponta delgada and my bags are no where to be found"

Cons: "No worthy"

Cons: "I was not notified that my card was declined and this caused a ton of delays"

Cons: "The plane was amazingly cramped."

Pros: "The crew were friendly, and the seating were uncomfortably hard. Seat pitch weren’t as great. Mood lighting were nice."

Cons: "More comfortable seat, offer a meal service since it is “transcontinental”."

Pros: "One flight attendant was incredible! I dropped something and she helped me find it."

Cons: "Once getting on the flight we sat for an hour, the seats were very Uncomfortable."

Pros: "Crew was super nice and plane was quite empty"

Cons: "Take off got delayed (not in Alaska Airlines' control though), but all in all a very pleasant flight."

Pros: "Yes."

Cons: "Yes"

Pros: "Service. Comfortable plane."

Cons: "Nothing."

Cons: "Alaska has utterly ruined Virgin’s first class experience, and the food is garbage."

Pros: "Would have been a great flight overall except...."

Cons: "Three flight attendants were socializing loudly to the point that it disrupted us from sleeping on an overnight flight. We had to ask THEM to keep it down. You’d think it would be the other way around on a red eye. Even after that they keep blabbering at the top of their voices! Surprised how inconsiderate they were. And yet, despite their gift of gab, they couldn’t make coherent announcements over the speaker. Food has two stars only because there was nothing to rate."

Pros: "I like the idea of allowing pre-boating for families with small children or elderly parents to some extent"

Cons: "I did not like that the airline allowed more than 1-2 people to accompany 1 small child when pre-boarding. I happened to be able to go in with the general boarding but was one of those who was first in line within this group. My seat which was 5C already had no overheard room!!! It appears that 1 child was accompanied by 4 adults when they pre-boarded and in addition to their carry-ons, they put their foldable stroller, backpacks and totes in the overhead bin!! The airline announced a request for people to leave the overhead bin spaces for bigger carryons but does not enforce it. Flight attendants should not feel uncomfortable actually asking to whom the backpack or tote belong to and tell passengers to put those under their seats. Somehow, passengers need to be educated on proper etiquette. Also, pre-boarding should only allow 1-2 people to accompany a child or an elderly person. Pre-boarding should not be taken advantage of by all adults traveling with those needing it."

Cons: "I don't normally leave reviews, but words really can't describe the nightmarishness of what should have been a quick four hour flight from San Francisco to Washington. Seats for my wife and I were not where I had reserved. Plane had one working lavatory for a cabin of 150 economy passengers. This resulted in a line that stretched the entirety of the single aisle of the plane for the majority of the flight. The second toilet simply had a piece of paper with sharpie that read "DO NOT USE!!" There were two attendants, one of whom wore a t-shirt and was mostly indistinguishable from the passengers. Didn't get so much as a cup of water until over two hours into the four hour flight. No snack, but that's the least of my complaints really. The attendants spent most of the flight in the back of the plane discussing their new vacation lottery and where they were going to go out drinking when we landed–I know because the rear of the plane was where I ended up, forced to smell the single working toilet, in a seat that didn't recline."

Pros: "Crews were helpful. Flights were on time. Snacks were good."

Cons: "The screen says to Portland but it was actually for a Los Angeles flight. I almost boarded in the wrong flight."

Pros: "The flight took the blink of an eye."

Cons: "I would have liked to have been woken for the food dispersal and being over 6 feet O cannot say enough about adequate leg room or lack thereof."

Cons: "In the SF airport, your crew accepted me to pay for $25 for putting my suitcase into the plane. But then, she mentioned that the flight was delayed and there was no way that I can made my connection from LA to Indianaplis. So I was given a boarding pass with my suitcase ($25 paid) only to LA. The front desk asked me to try other ways when I arrived LA to see what can be done. When I entered into the gate, your CS changed my flight to UA after I have presented my case. However, I had to pull the suitcase out from Alaska, paid another $25 to United and started the trip all over again. All the while, your crews expected me (an alien from Asia) that I should have known every thing get it through, or to claim my suitcase charges. I am really disappointed for the lack of understanding. To you, it may be something happened so common everyday. To me, I was totally lost to handle this."

Cons: "We sat on the runway for 45 minutes"

Pros: "Everyone is so nice. Easy & reasonable price."

Cons: "Nothing."

Pros: "free drinks"

Cons: "Slow and disorderly boarding at SFO"

Pros: "Arriving at destination"

Cons: "The flight was delayed 90 minutes and there was very little communication regarding why. It would have been less frustrating if we knew the reason for the delay."

Pros: "The entertainment is great on Alaska."

Cons: "The flight got delayed a number of times, until it was 1:30 late. Then, since I have medical problems, and I was freezing (despite a sweater and a coat, I asked the flight attendant for a blanket and explained why, and she said flatly that there were no blankets on board. Just a terrible terrible red eye."

Pros: "Great attitude of crew. Very pleasant and attentive. Made the best of their way to take care of everything"

Cons: "Might want to look into refurbishment of the aircraft at some point soon. Lots of thing S worn out or not working"

Pros: "That the problem was eventually fixed."

Cons: "I arrived at the SFO at 715. I checked in and went straight to my gate. After sitting in the gate area just a few minutes, the women at my flight desk announced a delayed flight(flight would depart at 10 instead of 855) The asked that passengers come retrieve their meal vouchers. She checked my boarding pass and I went and ordered myself dinner and returned to sit down close to 9pm. I waited for the screen to change for the new flight information but it never did. The terminal was busy with music and basketball finals.lost of mumbling announcemrnt so I kept checking my flight screen and it still had the original flight. I sat waiting. All of a suddent the tv changes and it’s a different destination??? I got up and asked why my flight wasn’t posted and she told me ‘sweetheart your flight left 20minutes ago.’ I was shocked. How could this happen? She informed me i’d missed my flight that was never delayed. I was so tired and worried and she kept calling me sweetheart. Telling me there were mo more flights but that she’d put me on a 6am the next morning. With my disability I was so worried I pushed and pushed and spoke to both counter airling people. Finally, I got mad and she put me on united. I am so upset about the whole ordeal. That was a surreal awful experience that had me crying on the way home."

Cons: "We only had one drink for a 5 hour flight! Took two hours until we were finally able to get a glass of water."

Pros: "The crew were great, security at the airport took over an hour to get through so I arrived at the gate 10minsbefire takeoff. The crew were great in getting me on board and checking my luggage was still there t"

Pros: "Flight attendants"

Cons: "Ran out of food VERY early Late out of the gate, later landing Old Virgin America cramped plane"

Pros: "Plane was a little warm, air didn’t work great, also delayed on the runway for about 45 minutes before takeoff"

Cons: "They delay on the runway"

Pros: "Had my bags in an incredible 10 minutes"

Pros: "Terminal 2 in SF is great...whole vibe plus food and seating options are top top...SeaTac needs to up their game feels makes it feels like a food court at a subpar mall."

Cons: "Wish there was in seat inflight entertainment like Virgin America."

Pros: "The attendant who helped me was extremely helpful in arranging for me to be on the next flight to Portland, out of San Jose. She called and arranged for a shuttle to pick me up in San Francisco and bring me to San Jose at no cost, and provided me with a flex ticket so that if I missed the next flight I could be on the subsequent one. (I did in fact make it -- just barely -- onto the 11:15 flight out of San Jose, so when all was said and done I landed in Portland about three hours later than originally planned. As it was a very short trip, I'm quite glad that I only lost the time that I did.) Thank you, Diane (Diana?), for all your help."

Cons: "I had originally been scheduled for an 8:45 am flight out of San Francisco. As I was leaving for the airport at 6:30 I received a text saying that my flight had been delayed until 10:08. I ended up arriving at the airport around 9:00 and making it over to the service desk around 9:20, at which point I was told by one of the attendants that the flight had left at 9:18 and I should have been at the airport two hours early. There was no acknowledgment by this particular attendant that I had been given wrong information by the airline that had resulted in my missing the flight."

Pros: "Everything"

Pros: "it made it on time.... we travel / fly a lot. First time with Alaskan an was far from impressed"

Cons: "All out of food... morning flight an no warning or anything g. We could have ran an got something before boarding started .... they drive the cart by with what I guess... the only 2 options of each category for the first 10 people... to then say... o sorry we have nothing.. An no compensation for it but sorry.... do u a humus pack for 8 bucks.... then one second later when my wife decides she wants it... they say they just gave away the last one... it was redic. Not to mention weren't even all the way in the back Glad to see a few people up front able to eat..."

Pros: "Missed my flight at it was rescheduled for $25 without asking a questions"

Cons: "nothing"

Pros: "Fairly pleasant other than things listed below."

Cons: "Seats couldn't recline and had little leg room, no complimentary entertainment, no complimentary food."

Pros: "The in flight cookies were deliscious"

Cons: "I arrived to my gate about a half hour before boarding was set to start. An employee greeting me recommended I use the restroom because the gate was down an elevator and in a portion of the airport that did not have accessible restrooms or food options. She cautioned against returning late later than ten minutes before boarding. I returned about ten minutes before the scheduled boarding, only to be told there would be a delay, which wouldn't be an issue except that it took over an hour and sounded like a standard, foreseeable safety process due to the plane being out of the country prior to our flight. Then we were shuttled to the plane on a frigid bus, which at one point stopped so suddenly several passengers and baggages were sent to the floor. And then, after finally taking off, the in flight wifi did not work. After landing in Portland, there was a 45 minute delay because "a vehicle is parked in our gate." Ultimately, we flew safe and sound, but the discomfort caused by the cold bus transports, poor bus driving, foreseeable delays, and a parked vehicle was really unacceptable. After this experience, it will be hard to choose Alaska Airlines in the future."

Pros: "The flight crew was good, and the flight was quick once we got on the plane - which was 1 hour 45 minutes after we should have!"

Cons: "I got on the second leg of a flight from Seattle to Palm Springs at San Francisco. First, the flight arrived an hour late. Passengers from Seattle said that the loading crew somehow dented the wall to the luggage area (?) and they had to inspect it before flying. When it finally got to SFO, we boarded the plane at first, and then had to deplane back into the airport because they had (over?)filled the wrong fuel tank. So they had to empty that tank and fill another I guess? Don't know if the tank they filled was on the other side of the dented luggage area. The announcements from the desk were puzzling, and tended to be every 10 minutes telling us to wait 10 minutes instead of giving a good estimate so we didn't need to stand at the gate the whole time. After about 50 more minutes we boarded again and the plane took off OK. But there needs to be serious improvement in communication between the crew on the ground (gas & luggage etc) and the pilot and the desk crew, and between all of them and their paying customers."

Pros: "I really enjoyed the professionalism the ticket people at the counter. they were very helpful and very pleasant. I like both alaska airlines and virgin America. I never have a problem when I fly with them."

Cons: "the only thing that was unpleasant was my boyfriend was missing a phone charger and some cigars out of his suitcase. it must of happened through customs or the baggage handling."

Pros: "Service was excellent as always. I was cold and reluctant to say anything. Seemed like lots were asking for hot drinks and bundled up so the stewardess asked the pilot to crank up the heat. (No one had requested this!) At that moment I realized, many of us are afraid due to recent things on the news. I am a frequent and long-term traveller so if I felt it, you can be sure others do too. It is an industry problem, not your fault, but Alaska has to address it. Even if people don't know that they are angry or afraid, they are going to be reactive--aggressive or passive and/or resistant.... I would encourage you to bring the issue to the surface and remind your travellers on every flight that they can expect excellent service, pleasant responsiveness. Say something or do something that gets at the idea that the Alaska staff is protective of each passenger. One idea would be to have the stewardess remind people of the call light and encourage passengers to use it if they have any questions or concerns, or come see them in the back when it is safe to leave the seat."

Pros: "Nothing. I didn't take flight due to punishing re book procedure that Alaska employs to basically steal money from it's customers."

Cons: "They weight the value of 1st leg much higher than the return AND they want to charge you $125 change fee. My grandma passed away and I needed to reschedule my itinerary. Alaska stuck to their policies (you know, those pages of microscopic text that is written by lawyers for sole reason of screwing the customer.) I just felt really abused; told them to keep the useless "credit". I booked with Delta. At what point does a company forget who they are supposed to be serving? Perhaps the people that are actually giving you money and keeping you in business?"

We couldn’t check-in online. Even though it was booked through American Airlines, none of my AA benefits carried over. The Wi-Fi and entertainment didn’t work the entire flight. The flight crew said something about a voucher but I didn’t hear anything else about it.

Flight was supposed to go at 8:50PM. Last minute it got delayed until 5:30AM

Everything was orderly and easy going. Was worried reading about all the bad behaved passengers, but crew was kind but stern in their warnings. Anyway, all was as I had hoped.

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The boarding was late and when I arrived at my final destination I had to wait some more to exit the plane .. about 20 mins

Jetblue's $65 charge for carry on bags is robbery. There was plenty of space on the plane for carry on bags.

It was a redeye flight, so there's not much that can be done to make it "better" per se. The crew is respectful of passengers trying to sleep, the lights remain low and announcements to a minimum. The amount of in-flight entertainment and charging ports available at each seat means I can easily find something to watch/listen to until I fall asleep, and my devices will be charged and ready to go when I reach my destination in the morning!

I love the internet, but I don’t like the kids behavior, yelling and be disrespectful to others passengers

Everything was fine

Pros: "This time NOTHING"

Cons: "Plane seats weren’t cleaned well. I wiped my chair, tray, window and wipe was all grey/brown dirty. Yuck! Very disappointing jetBlue. You used to be my favorite but no more. 2.5 hour of delay to pick someone special to board the plane. Ridiculous! 2.5 hour of delay and excuse was navigation not working you have to pick paperwork however picking paperwork took 1.5 hour? You think people will believe this while you get this special person to just walk in and board the plane on the (exit) seats 4 rows had been kept empty just for him. I demand my money back. Poor poor poor service JetBlue"

Pros: "The seats were comfortable and we were properly social distanced from each other."

Cons: "N/A"

Pros: "The Even More Space was perfect."

Cons: "A direct flight. My connection flight from Boston was 45 late!!!"

Pros: "absolutely nothing"

Cons: "Not being lied to repeatedly by ground crew, cabin crew pilots. We were being updated by the app 30 minutes before they told us anything never mind the truth. they managed to serve 7 rows of drinks the entire flight. by far the worst experience I have had in many years and I fly over 250,000 mile"

Pros: "Comfortable seat."

Cons: "Plane was delayed for over an hour. No charging station for electronics."

Pros: "Excellent legroom"

Cons: "Entertainment unit didn't work"

Cons: "Wifi didn't work"

Pros: "I like the fact that the staff was very friendly and accommodating. Seats were comfortable but poor condition (old). WiFi was nice as well."

Cons: "The flight was delayed twice and then jump back to the original time according to the JetBlue app. I had also called the airport I was departing from, and they're updated system said it was the original time, as well. Then they offered 2 wave the fees for cancellation or change of itinerary. So I went to go do that for the next day, because my flight wouldn't land in till 3 in the morning. But right as i clicked the confirm button, it said that offer was no longer eligible. And then it got changed again to the second alert which was 11:40 something, for departure. I understand that there was a severe thunderstorm and tornado watch, and warnings along the surrounding cities, however the continually changes in time, JetBlue and mco were not update with each other, it changed so much, so fast."

Pros: "Flight attendant at the front with the glasses was excellent"

Cons: "The flight attendant at the front- I don’t know her name but she was wonderful, friendly and smiling and seemed genuinely pleased at her job. The flight attendant in the back I don’t believe smiled once the whole flight. It was a relatively short flight but still not one smile on boarding, in flight or once we landed. Probably gave the most morose safety demonstration in aviation history. I know most people don’t like their jobs but a smile does go a long way and for me personally it helps s great deal when you have an irrational fear of flying. She did nothing wrong but she could have at least looked like she wanted to be there."

Cons: "Pets were allowed on the flight, and we had no prior knowledge of this. I happened to be allergic to furry animals, especially cats and dogs. There were two dogs on board, one in a row toward the front and one in the back. There was nowhere that I could go and allergens were probably circulated in the system. There was also a terrible odor that several others said they could also smell. The attendant said that there was nothing that could be done, and we suffered through the entire flight. Also, the TV control was broken and there was no option to turn off the TV. The attendant said that there would be a $25 voucher issued for compensation. We have not heard a peep from anyone!"

Pros: "The inflight crew was amazing. Natalie was a sweetheart and super helpful. She even gave some of us a tour of the galleys and taught us a few things about Mosaic customers as well as a few other operational things. I didn’t catch the other flights attendants names as they covered more of the back of the plane but they were both insanely hospitable and it was very clear that they loved their jobs as they were having fun. The women who checked us in also accommodated is with Even More Space seats after knowing we were crew members!"

Cons: "As a non-rev I have no room to criticize. Only thing would be that the A/C model was an older version of the A320 (and I know that it will be updated eventually)"

Cons: "It was delayed"

Pros: "Cabin crew were polite and cheerful"

Cons: "Long delay"

Cons: "Both flights were delayed and now sitting on the tarmac at my destination airport for half an hour and counting (at 12:30 AM) because of an outbound Jet Blue flight? My flights coming in last week via Jet Blue were also delayed, causing me to miss my connection and spend a day in the airport. Hate this airline and will absolutely pay more to never fly them again."

Cons: "Short flight (< 90 minutes) delayed by 2+ hours."

Pros: "That we landed safely"

Cons: "Autistic child behind me without mom supervising her or sitting next to her . The child was about 11 but for some reason her mother was sitting on the isle next to her and wasn’t concerned about having that changed or helping her daughter have a better experience on the plane. The lil girl was screaming , she had a car that she rolled on my seat and the seat next to me for hrs. It’s not her fault, her mom didn’t do anything to help.. nothing .. Then the Crew was arguing and wasn’t happy at all .. Craig talks so fast on the intercome I couldn’t understand him .. Craig wasn’t happy with him having to do credit cards and wanted to do trash . Him and the crew from the back were arguing and I was in disbelief that not one crew member tried to help, talk to the mom or do anything about it .But they were involved in their own mess so they were not worried about the young lady screaming . I left that flight with a headache and no rest what so ever..i really wish the mom or someone would have said something.. absolutely awful flight .. awful I left there saying to the crew get me off of this plane pls .."

Pros: "I had never flown Jet Blue. It was only a 45 minute flight but it was enjoyable. Lots of leg room, friendly attentive crew, no hassle. I'd fly Jet Blue again."

Pros: "Everything was on time"

Cons: "Flight from Boston to salt lake City was delayed by more than an hour"

Pros: "My flight was delayed but the staff easily put me on an earlier flight that had also been delayed; excellent customer service in all aspects."

Cons: "have hearing aids and could not figureout how to turn on CC"

Pros: "Incoming plane 20min late, but crew worked well in couteously managing boarding process to regain some of that time back."

Pros: "The flight attendants were very kind, welcoming and helpful. I didn't need much but watched as the were very accommodating to a older passenger who needed a lot of various things."

Cons: "It was just silly that I needed to fly backwards to Boston in order to get to San Diego and I am was disappointed that when I asked about flying on the earlier flight with open seats that I couldn't fly on it without paying a fee. I feel that it a frivolous thing and a bit greedy to charge an additional fee. Why would it matter which flight I am on if it had an open seat and I paid my fair already it shouldn't matter."

Pros: "Great snacks, nice plane staff."

Cons: "An electrical problem caused the plane to shut down. Rather than finding us new flights, we waited for many hours for the plane to be repaired. I was planning on making it to work by 9 this morning but the only folks who received alternate flights were the ones with connections :( in addition to this, the power shutting down on the plane was extremely unsettling. I have flown hundreds of times and have zero fear of flying. Today, I was terrified that the power would shut off mid-flight at any moment. I truly wish we'd been given another plane...i know that's tough. But something along those lines would have been better than stepping back on the one that shut down with all of us in it...after waiting for hours for it to be repaired. I do appreciate the $150 coupon though."

Pros: "They have direct tv free, they also have enough room for your legs!!! What an amazing plane. Everything was perfect. Hubby could watch the champions final."

Pros: "The boarding process was fast and easy. Finding the seats was easy. The inflight snacks were acceptable."

Cons: "The flight announcer at the beginning of the flight was super unprofessional. They kept having to stop their script in order to laugh and giggle. Had I not already know how to do the safety procedures, I wouldn't have learned it from him. The seat belt barely fit me. Now, to be fair, I am fat. But, when I had to suck in to belt in, there was no slack on the end. The seat 31C has a busted aux port. I tried to watch a movie, first off the closed captioning didn't work. So I tried to listen. The aux port wiggled in it's casing and there was so much static that there was no point in listening. The off boarding process was very slow and uncoordinated. I understand that they have to off board in a certain order. However, the flight announcer could have kept the rest of the plane updated on the process. Instead we had to sit in claustrophobic silence and fidget while the line of passengers in the aisle did not move."

Cons: "Delayed again."

Pros: "Seating was fine, flight attendants were very nice. It was a short flight and everyone worked to be efficient about boarding once the plane was ready for boarding."

Cons: "I wish the plane had come on time--the delay was inconvenient, although I understand sometimes the reason for delay can't be helped."

Pros: "Flight attendants were very friendly, and the TV's were working on the flight (did not on the flight from FLL/EWR)."

Cons: "Booked this flight to get a ride home, and in time for dinner with family. Flight was delayed 50 min. because of a delay in the arrival of the plane (not weather). During boarding process they were allowing people to get up and move around before takeoff, delaying over another 10min. When we finally arrived at 9:10 to the gate, another plane was at the gate and we did not get into the gate until 9:25. Thus, by the time the flight arrived I needed to get other transportation, cost me $25 and additional 30min. waiting for ride. This resulted in getting me home almost 2 hours late. Additional feedback: I book an aisle seat because I like being able to lift the arm on the outside, not available on this flight. I don't recall the plug for the headphones being down so far in the arm rest, thus struggled to find the plug."

Pros: "Nice flight, exited the plane quickly"

Cons: "I didn't like that because I was in Class D, I boarded the plane after many people and there was zero space for my carry on- which contains medical equipment, and I was forced to put it below. The overhead compartments are teeny tiny, and when other people shove all their bags in there, there's no room for other people's single carry ons."

Cons: "The flight was delayed several times. The plane was hot. There was a loud crying baby behind us kicking our seats... I thought there was more than one baby and was surprised to see all that was generated by one. Our attendant was a little snarky and dismissive. One entertainment screen was on the fritz, and the sound was messed up on the other, so we hacked them together to make one functioning system for one of us. The fly-fi was out of range for all but the last 30 minutes. The seats seem to be getting narrower, and I've lost weight!"

Pros: "I did appreciate how apologetic the flight crew was and eventually we were able to board our flight. I also appreciated the credit that Jetblue gave me for the inconvienence. That showed sensitivity on their part that was refreshing. I know it is the holidays so its busy, and unexpected situations do arise during these times especially, so at least the credit provided some positive relief to the disappointment."

Cons: "I understand that maintaince is a necessary and usual part of flying planes every day, that said, I had booked the earlier flight for the purpose and intention of getting into Boston earlier to spend more time with my family but arriving 5 hours later than expected was disappointing. Needless to say, the traffic getting out of Boston at 4pm on a Tuesday only added insult to injury. This was also the second time that I had an underwhelming experience overall flying Jetblue so that added to the disappointment."

Pros: "Everything went very smoothly and quickly"

Pros: "the seats were more comfortable than many other airlines, the snacks were more plentiful. I only saw one flight attendant doing anything in coach, he kept very busy and was pleasant. There was a female attendant around but I did not see her doing anything - maybe she was first class."

Cons: "First, the pre-boarding announcements were very difficult to hear and understand. The attendant spoke way too fast so that combined with the lack of clarity of the speakers made it almost impossible to understand what was being said. I have a hearing impairment so I need my husband to tell me but he too had trouble understanding the announcements. This was somewhat true during the announcements on the plane also, but less of a problem there. Let's face it, the audio systems really make things sound garbled so it is very important to speak clearly and slowly enough. I don't know how I could travel alone."

Cons: "Flight was delayed over 5 hrs. Not the airline's fault but waited in the help line for over an hr before the agent told me there was no earlier flight I could be placed on - she was incorrect. Pointed out that there was another flight that had also been delayed and therefore hadn't left yet - she agreed, put me on standby. At the gate, the boarding crew did not know what they were doing. The plane was 20% empty but crew made situation very hectic by giving standby passengers seats, taking them away, and then realizing there was actually enough room on the plane. Crew was friendly but incompetent in terms of problem solving."

Pros: "glad that there was small drink and snack offered despite such a short flight. i hadn't eaten dinner so was glad to have something in my stomache. especially travelling on a late night flight arriving in city i wasn't familar."

Cons: "my seat was dirty with snack crumbs from previous passenger. I didn't have anything on me to brush off so had to use my own hand to do it. that was a bit disgusting."

Cons: "Severely delayed"

Cons: "Endless delays and extremely shitty boarding staff."

Pros: "Love the boarding, inflight service, entertainment and on time departure and arrival"

Cons: "Every thing was perfect. This kind of experience is rare in my frequent travels."

Pros: "We got to our final destination."

Cons: "We needed to wait for "just a few minutes." The Captain said. Then, no other communication at all and we left over an hour late for a 45-minute flight, no explanation. I hate when they leave you in the dark and aren't upfront. The connection from Emirates to JetBlue we had was almost impossible. Two healthy adults, arriving on time in NYC with two hours to make a connection. With walking as fast as possible and not even going to the bathroom, we barely made the flight. Customs. Change terminals. Go through security again. ridiculous."

Pros: "Seats were comfy."

Cons: "Delayed 2 hours, crew handled it pretty unprofessionally. Once on the flight from Denver to Boston, the crew were rude to me every time they spoke to me. They repeatedly bumped into me without apology and repeatedly told me to do things I had already done like put my seat up and buckle my seat belt (but strangely didn't do the same to the older couple next to me that did have their belts unbuckled). The computer screens barely worked and the map kept flashing to advertisements telling me not to watch the map. I literally just wanted to watch the map. I would not fly jet blue again because of this experience"

Airport need better directions and delta needs to be contacts if gate changes

The terminal on my ticket was different than the gate number. We went through security and had to take a 15 min shuttle to a different terminal. Why not just go through security there? There were also no attendants at the gate to discuss seat assignments. My husband and I didn’t have seats together. Try on board crew was great, but the airport experience was lacking.

Pros: "The seats were very good. The crew was helpful and friendly."

Cons: "We had a connection in Detroit. The flight from Seattle to Detroit arrived about 30 minutes late, and we barely made the connection. Apparently Delta had not told the Detroit-Boston flight to wait a few minutes for us. We did make the connection, but we arrived at the gate with no seat assignment (we had been bumped the day before from our original flight because of a mechanical problem) as the plane was loading. Had we missed the flight, we would have had to spend the night in Detroit and go to Boston the next day. Delta should have told the gate agent that we were coming."

Pros: "Amazing crew!"

Cons: "NA"

Pros: "Very spacious."

Cons: "N/A"

Pros: "Easy"

Cons: "Wifi"

Cons: "Significant delay of departure."

Pros: "Nothing"

Cons: "Proper communication"

Cons: "Delayed and did not explain why"

Cons: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."

Pros: "The crew was super friendly and professional. Enjoyed the reworked safety message before take-off."

Cons: "The Comfort+ seat, while it had plenty of leg room in front, had a small width-box that many Americans (being larger than perhaps they should be) will find extremely uncomfortable at best, and unable to fit in at worst."

Pros: "There were 12 delays. No help and I slept overnight in the airport. Worst experience I will never fly delta again"

Cons: "Everything"

Pros: "Crew"

Cons: "Wifi didn't work"

Pros: "Awesome"

Pros: "individual TVs"

Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."

Cons: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."

Pros: "Nothing"

Cons: "The flight attendants skipped many rows of people not offering food or beverage. I wasnt sleep so not sure why I wasnt asked did I want a beverage or snack"

Cons: "Flight was 1,5 hr delayed, which almost caused me to miss my connecting flight"

Pros: "Crew"

Cons: "Delays"

Cons: "WiFi didn't work"

Pros: "Good seating, great food, good service."

Cons: "My kids were asleep when the flight attendant passed the snacks . I asked to get the snack for them and she told me they will have to get it in the back of plane once awake. Didn’t argue but was surprised"

Pros: "Amazing crew & comfortable seats."

Pros: "Everyone was great!"

Cons: "N/A"

Pros: "This was my daughter’s first solo travel home from college. She said the staff was helpful and kind. She loved that the flight was not over crowded. It was a smooth flight."

Cons: "Only negative thing she could say was her flight was delayed an hour. But that isn’t terrible considering all the holiday travelers."

Cons: "They upgraded only my husband and split him up with the rest of our family. We were delayed and once we landed we got stuck in an active taxi way just because of poor arrangements from airport staff"

Cons: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."

Pros: "Crew was very kind"

Cons: "Delta delayed us SEVEN times and I type this as we are rounding our 30th minute waiting to get off the plane at Logan."

Pros: "Cheap price"

Cons: "no vegetarian food in flight, the layover for connecting flight was not sufficient,"

Cons: "I was flying from CDG to LGD and my bag was lost, yet the baggage claim system showed it arrived...... Thankful I packed some essentials in my carry on. The bigger issue will be dealing with my medical insurance company to get medications replaced that were in the checked bag."

Pros: "Flight itself uneventful"

Cons: "Lateness"

Pros: "Crew was courteous, I asked for a blanket and a banana (I saw some being passed to delta select (?) passengers), and got both, no one snapped at me like on an earlier flight.5"

Cons: "The flight was 3.5 hrs late. (Had it been on time, I would have missed it entirely though because Atlanta airport passport control was complete chaos, I heard the airport wa closed earlier for weather related reasons). Enough said."

Pros: "Air crew was excellent"

Pros: "Even though we were in the very back row, we did not experience a foul smell from the restrooms. This was a very nice relief. It is bad enough that the seats don't recline and there is no window in the very back row but prior experience with the added nausea of foul restroom order has been a serious insult to injury. In this case there was really minimal odor. Also since we are traveling as a family we are very happy that we were seated together. We have experienced the past that sometimes our seats will be fragmented and that creates major challenges when you are traveling with young children. However on this particular flight the ride was rough during both takeoff and landing, a lot of side to side shimmy. Also the cabin pressure varied quite a bit during landing causing all the kids to complain about some discomfort in their ears."

Pros: "Couldn't recline as I was in the emergency exit row but I had some extra room with no seat next to me so that was nice"

Cons: "Couldn't recline in my emergency exit row"

Pros: "I've always wanted to go to all five Manhattan boroughs in one day. Thanks to Delta, that happened."

Cons: "The plane broke down as we were about to take off. Delta rebooked everyone on to new flights because it was pretty obvious that plane was not going to be fixed in time. The crew did their best given the situation. The situation was absolute bs though - we had to take a cab to JFK for our new flight and do the whole security thing again and all that annoying stuff. Thanks for wasting 8 hours of my life, Delta."

Pros: "Flight team were wonderful!"

Pros: "About 10-15 yrs ago I stopped transatlantic flights on Delta. It was a scruffy airline with uninterested cabin crew & not to talk of food etc. What a change! Neat clean A330, friendly crew & food + beverages to brag (you pay outrageous prices on 'leaner-meaner' airlines if at all available). Loved the whole experience. Flying is not only getting from A to B & Delta has realized it. Looking forward to my next Delta flight!"

Cons: "NOTHING"

Pros: "Everything"

Cons: "When plane landed early and waiting on another plane to move so we could get off plane over yhirty minutes waiting"

Pros: "Courteous crew and smooth flight"

Cons: "Nothing"

Pros: "Food available was good."

Cons: "Very tight space- could not reach floor when person in front of me moved seat into recline position. Could not get out of seat to go to bathroom when my seat mates were sleeping. Tough to load- tight spaces."

Pros: "The crew was really friendly and helpful. The plane was really clean"

Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."

Cons: "The plane was delayed by more than 3 hours due to "weather problems" earlier in the day. Delta did not permit re-booking to flights that left JFK for Boston earlier, even tho there seats available, instead insisting that we had to wait for our assigned flight. Small snacks (regular Coke, no Diet) did not really compensate well."

Pros: "We flew a plane that had 2 row seats. I booked that for my daughter and me as well as seats ahead of an exit so we would have no one behind as. Great seats and they reclined quitea bit. We were very pleased."

Pros: "The crew were nice"

Cons: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"

Pros: "I'm surprise that Delta airline serves free dinner for domestic flight, which is definitely a compliment. I would travel with Delta airline again"

Cons: "n/a"

Pros: "Boarding was smooth and fast. The crew was helpful with a wheelchair passenger, and get everybody else on board soon after. We depart the gate a couple of minutes early, and arrived almost half an hour early."

Cons: "The first class seat were not much more spacious than the comfort+ ones. Choice of snacks were limited as it was a short regional flight. No overhead or seat back entertainment, but you can stream from the media server through in flight wifi."

Cons: "No TVs for int'l flight, disorganized and chaotic boarding process, limited snack options"

Pros: "The airplane"

Cons: "Poor food"

It was on time.

The seats weren’t cleaned and the tray tables were filthy

From the moment I walked into the airport in Chicago to the moment I was walking off the plane in Florida I had an unforgettable experience! I was traveling with my 3 month old by myself and everyone just made sure I was taken care of. I couldn’t thank them enough!

There was no entertainment and again, the seats were very cramped and uncomfortable.

I left my phone in seat 6C or B where I sat with my husband. The lady with the oxygen tank needed help coming back from the bathroom as we were ready to land. We stopped the movie we were watching on my phone to help her and I guess I forgot it. Please, please return my phone. Samsung note galaxy 20 ultra. It is on airplane mode. Thanks so much

This flight was intense. It was overcrowded, people weren’t following Covid guidelines. And in general, was a mess due to young kids causing a lot of noise and disturbance. I ended up with a headache the entire flight because of it.

Cons: "The Terminal in Chicago had no open amenities and overcrowded."

Pros: "yes"

Cons: "nothing"

Cons: "Leave a seat empty in the middle could be good for social distancing"

Pros: "I was pleased there was entertainment for a short flight."

Cons: "My original flight was cancelled and I could only be booked onto one the following day, causing me to miss a good portion of my dear friend's wedding festivities. I am pretty bummed to have paid the amount for a Friday flight only to be able to arrive on Saturday."

Cons: "Flight was delayed by an hour. My bag did not get on the correct plane. It had to be delivered the following day."

Pros: "I received the survey for this flight before we even boarded lol. People’s online boarding passes had expired. Noted that it was “due to weather” weather is totally clear, haven’t seen a flake of snow, it’s just cold."

Pros: "Gate agents were timely."

Cons: "There was not a wheelchair at the arrival as previously agreed with American. No food on board - just drinks. Boarding took forever."

Pros: "Everything."

Cons: "Waiting for 30 minutes a Dublin to dock."

Pros: "Great crew again, basic aircraft but comfortable economy seats."

Pros: "Outbound, it was on time, plenty of legroom, plenty of good snacks, drinks and food. An enjoyable flight. Score 10.0"

Cons: "Return flight - The flight departed 4 hours late. The seating was so cramped my husband couldn't move his legs at all, never mind try to sleep. The staff members were not smart in appearance, some with long untidy hair, and did not interact with passengers except to hand out food. The food was reasonable. We disembarked feeling like wrecks. Score 2.0"

Cons: "Our last 6 flights have all been changed or delayed significantly. Then they loose our bags on a direct flight. Won’t fly America airlines again!"

Cons: "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."

Pros: "Eventually, the actual flight was fine."

Cons: "Initially delayed by 3hours (mechanical) which was American Eagle couldn’t get their “bucket of bolts” to Springfield, MO on time so we missed our flight out of Charlotte to Barcelona. Then we were rerouted through Chicago, but lost our first class seats and were bumped back to coach. This was after I had bought first class tickets for the entire trip only to be told 3 months before leaving that AA decided to switch planes on our domestic flight so there’s were no first class seats. THEN, in Chicago we tried to get first class seats on British Airways which would have been fine but After being sent to another terminal (after the bus to that terminal had stopped running) we were turned back because British Airways wouldn’t accept the boarding pass that AA had issued us. Now, having to go back to the first terminal to DISCUSS all this, we miss that flight and wind up stuck in Chicago for another 24 hours. Then, that flight was delayed by 3 hours, so we lost a day and a half of our vacation."

Pros: "Nothing!"

Cons: "I was traveling today with my daughter, who is 6 months pregnant, my 3 1/2 & 18 month old grandsons, my husband & son-in law on an international flight from Chicago to Manchester. I was very disappointed a 757 was used for an international flight! No attempt was made by staff to accomodate our family with a extra seat for the infant, even though there were a large number of rows with empty middle seats (4 of which were directly behind them!) The 1st indication of the beginning of the NIGHTMARE was when the plane arrived in Chicago and overshot the gate, this caused almost an hour delay! (We heard our crew saying "oops" while looking out the window at the plane arriving & then again when they were discussing it would have been faster if the plane had used a different method to get to the gate again.) This was then followed by a mechanical problem with a frozen water valve, requiring us to be de-iced x2! Then we started to taxi out and again had to return because of a hydraulic problem that required repair. I think we were delayed almost 3.5 hours. The crew did bring a round of water during the onground delays, and offered free drinks later in the flight. The icing on the cake was not getting the stroller back at the gate because there were no baggage handlers. I can't tell you how much FUN that was trying to corral a toddler & 3yr old with all our carry-on bags while getting thru customs! Did I mention in our haste to get off that plane we overlooked my daughter's winter maternity coat in the overhead! May be time to switch to the Friendlier Skies of United for our UK travel!"

Pros: "Nothing"

Cons: "I chose a package on the cheap flights that has a left hand side for choosing number of baggage which invariably inreases fare depending on the number of baggage and i choose 2 and paid for 2 baggage but the ticket came with 1 baggage and i contacted both by phone call, email and your website but did not get any fsvourable response. Had to pay again at the airport for the extra bag. This is highly unfair."

Pros: "The entertainment was good. Lots of choices. Food was about what I would expect for airline food."

Cons: "The seats were terrible. I don't know what it was about them, but I've never had a more uncomfortable flight. My husband had leg cramps for much of the flight and couldn't get comfortable. The rest of the flight was fine, but the uncomfortable seats were a huge minus. We'll probably try to avoid 787s from now on. The window-darkening system was annoying. They darkened the windows when it was dark outside and they darkened the cabin, so we couldn't look out the window. It was dark outside--why the need to darken the windows?? My husband requests window seats so he can look out the window."

Pros: "Flight was on time."

Cons: "flight kept getting changed from delayed to on time then we finally get on the runway and have to shut the engines down and we were told that we would have to wait there for an hour"

Pros: "Short flight"

Cons: "Really unconfortable seats."

Pros: "It was on time. Crew were very good."

Cons: "Plane seemed very dated. No individual entertainment No USB chargers Not much space"

Cons: "The airline "randomly" selected me for extra security. Even though I have TSA pre-check I was jostled around, sent to multiple security lines without any reasoning and the local Chicago TSA and airport staff didn't seem to know what to do. Once it was figured out I was subjected to what was essentially a cavity search. Again I HAVE TSA-pre-check but apparently that means nothing if an airline flags you. It was an extremely upsetting experience but you were in a situation of either agree to the invasive search or get stranded over 1000 miles from home. I will NEVER fly Iberia again after a cancelled flight and being stranded in the wrong country on the way to my vacation and the horrible security experience on the way back. I seriously may never go to Chicago either after seeing the complete lack of organization and traumatizing personal invasion. I fly a lot for work and have never had such a horrible experience. I would really like to know how many terrorists are caught with these invasive searches and would love to know the justification for sticking your hands inside someone's pants and grabbing their privates after they have already gone through a metal detector AND the body scanner. Especially for someone who has already passed a federal background check to obtain pre-check status. Absolutely ridiculous."

Pros: "Gate flight updates"

Cons: "No information on luggage even though they knew luggage was not received in London They could have sent me an update instead of having me wait at carousel for 1:30 hours waiting for my bag to show up"

Pros: "Seats quite comfortable. Crew ok."

Cons: "Pitiful food offering and no entertainment at all when on previous 1.5 hour AA flight choice of movies."

Pros: "United airlines canceled a flight last minute that I needed in order to get to my best friends' wedding on time, I usually fly AA but the United flights were slightly cheaper at the time. The options United gave me would have had me missing the wedding, AA had more flights that allowed me to make it in time, considering it was booked 12 hours before take-off, it was decently reasonable and left on time and got in early (imagine that, United). Thank you American Airlines, again!"

Cons: "The entertainment system in my seat was broken. Was a bummer since we added a extra hour ground hold for weather."

Pros: "I have nothing good to say about the flight to LA or the flight back to Chicago from LA."

Cons: "3 of the 4 flights were late, and the 4th was canceled. The canceled flight was due to weather, but AA's response was to connect those of us stranded with a 3rd party vendor - Travelliance - with the promise of a SUBSTANTIAL discount for a hotel (SINCE THE NEXT FLIGHT I WAS GIVEN WAS 17 HOURS LATER!) - and there was, effectively, NO DISCOUNT. I have spent thousands and thousands of dollars with you over the years, but this was a bucker of water in the face. I'm sure I'll fly with you again, but any sort of good will I held for AA is gone."

Pros: "we landed. flight was on time"

Cons: "Female flight attendants were rude. I think that if they would have smiled, their faces would have cracked. Even a complete stranger said to me, while waiting for the restroom, "I think that they hate us". One young male attendant was friendly and I believe that he was training. I fear for his training experience with this group of women. One of the lavatories was out of order {....on an international flight! Are you kidding!?!}. I think that they searched for the most antiquated plane that could limp across the ocean for this flight. Nine hours of pure discomfort. My poor 71 year old mother! Zero leg room. Tiny little screen for movies on the ceiling of the middle row. trays were not clean. We paid extra for our seats and wondered how bad the seats were for those that didn't. My mother and I determined that this was ranked as one of the worst flight experiences we have ever had. We are grateful for an amazing experience for our return flight or we would have reconsidered ever flying AA again."

Pros: "The water was clean"

Cons: "Everything else! We were first sold a British airlines flight, and then we got switched to American Airlines. I don't know if that is actually an okay thing for them to do. When we got onto to plane we were stuck on the runway for over 2 1/2 hours, where the outside temperature was 95 degrees and the AC in the plane didn't work. The delay was all due to a mechanical difficulty with the engine, this did not give us peace of mind when flying over the atlantic. while up in the air my newly wedded wife and I were hoping maybe we could watch a movie to help keep our minds off the creaking of the wings, the pool of sweat from the delay, and the grumpy flight attendants. Seeing as it was a 9 hour international flight, you would have expected some sort of entertainment. Maybe a personal TV.... nope. Maybe a community TV... nope. At least they have to have a radio....... nope. All we got were our two thumbs to twiddle. After a much needed nap. We woke up hoping maybe for a hot breakfast, but to put the cherry on top of some terrible ice cream, we got a mediocre cold breakfast. All in all I will not fly American Airlines again. I would happily and quickly pay double for any other airlines but them. It's such a poor reprisentation of our country."

Pros: "First class flight attendant was awesome!!"

Cons: "Dry / borderline rude staff and hostess. Dated plane. Tiny seats. But that is pretty much the baseline of airlines in the US. When will carriers start to take note from International carriers..leaps and bounds ahead."

Pros: "Staff was very nice; very courteous."

Cons: "We were delayed for 2 hours! I had a premium seat but still ended up boarding with Group 6. Almost ran out of room and had to check my roller. Not happy with late boarding given that when I booked my ticket, it said I'd have priority seating."

Pros: "The entertainment was updated and refreshing."

Cons: "Snacks was only pretzel"

Cons: "My outbound flight to Manila had an overnight layover in Japan. I asked at the luggage check-in at O'Hare International Airport if they can check it all the way through as I had planned to go outside of the Narita airport for the layover. They told me I couldn't check the luggage all the way through and that I had to pick it up from baggage claim once I land in Narita. From there I had to check-in the luggage again on the same day. When I took my luggage out from baggage claim, I tried to check-in and the counter crew told me I was given wrong information. I had to keep my luggage with me until my flight the following day. On my return flight from Manila and another overnight layover in Narita, the check-in crew at NAIA told me I could check-in my luggage all the way through, and that they also allowed this at my outbound flight to Manila. The check-in crew at O'Hare International Airport gave me wrong information."

Pros: "Free checked bag"

Cons: "2 hour delay No food to buy or drinks"

Pros: "Eventually we made it"

Cons: "Plane was delayed because a door wasn't working (old). Business class entertainment was a tablet that was collected an hour before we landed. Food was very bland."

Pros: "Ok flight"

Cons: "Not iberia"

Cons: "We were downgraded from Main Cabin Extra rows 7 and 8 to row 30. We were told that we will get refund automatically. However, we received nothing. Getting a refund back is now becomes a very complicated process with zero transparency. Main Cabin Extra is kind of a scam. We bought it specifically for an extra leg room. However, on the flight from PHX to BOS, all seats in the economy class have the same leg room. The agent explicitly told us that on this plane all seats are the same. So, they offer product they do not have and collect money. Sounds like a scam to me."

Pros: "Crew professional and pleasant"

Cons: "Food not applicable"

Pros: "The in-flight entertainment, the refreshments, the staff."

Cons: "Flight was a little late. Flight also had many different boarding classes that were seated earlier than us - what seemed like an abnormal amount of loyalty/upgrade classes."

Pros: "Nothing"

Cons: "Thought it was funny I didn't get a survey about my disaster trying to leave Boston, only the on time flight getting back. 6 hour delay leaving because of a warning light they didn't catch to begin with. Missed a whole day of vaca. No help once they deplaned us. Horrible flight. First time on American too. Paid for a window seat specific and had no window."

Pros: "Overall it was a fine flight we were delayed an hour boarding. But this is good because apparently they didn't have a place for us to unload in Boston and we would rather be walking around the terminal in Chicago than sitting on the plane on the runway"

Pros: "Entertainment system has a good selection"

Cons: "No earphones to listen to the soundtrack on the entertainment system"

Pros: "Very affordable! Traveling can be difficult, especially from Chicago O'hare - one of the busiest airports in the country - but everything was made easy for me and was a breeze!"

Cons: "No complaints here!"

Pros: "On time"

My flight was delayed, then we couldn’t leave due to some issues and when I landed my luggage was left behind! Not the experience I was looking for after taking this flight.

Pros: "Crew was warm and friendly"

Pros: "amazing crew, very clean"

Pros: "did not take this flight - never made it to newark"

Pros: "There was a wheel chair waiting for me at each gate, but in Newark, the attendant took my next boarding pass and dissapeared for about 15 minutes, and left me near the gangway. I was starting to panic. My travel companion was not happy and started to vent. It ewas quite tense for awhile."

Cons: "The seats were cramped. I boarded first because of a broken ankle and a leg boot that turns into a child's car seat when I'm done with it. I was able to work the boot off when I had a leg cramp, but didn't have enough room to put it back on."

Pros: "plane flew on time"

Cons: "no longer allow roll on bags for free for economy. Didn't accept my KTN so couldn't use PreCheck. Couldn't get boarding pass on my phone before heading to airport. May be the last time I use United. Stone-age. Poor"

Cons: "Significant delay-no weather issues, didn't make sense."

Pros: "It was quick and on time."

Cons: "Nothing."

Pros: "The captain managed to get us almost with no turbulence through bumpy weather. The seats are as narrow as the standard, but the pitch is fine."

Cons: "If you want to watch anything on the screens, you have to pay Direct TV for it."

Pros: "Short duration"

Cons: "Horrible seating, small, cramped, ergonomically impossible"

Cons: "Still have not left."

Cons: "No leg rooom"

Pros: "We arrived -finally"

Cons: "Chaotic boarding - multiple delays, then they eventually moved us forward by swapping planes but didn't communicate well Swapped many seats (including mine) despite fact flight attendant said new plane was identical - I got bumped out of Economy Plus Had to then do manual roll call of passengers due to all the confusion No flight attendant service - understandable since it was choppy but just made a bad afternoon worse"

Pros: "Got an earlier flight direct to Boston."

Pros: "Cabin crew were polite and hard working"

Cons: "The fact that flight leaves gate on time and sits on tarmc for 15 minutes. This would be listec as on time departure but is a fraud. United has too few machines that work too slowly to tag bags and get tickets. On ground United staff rude and unpleasant. They are a disgrace to their stockholders! Also Newark Airport is decrepit and the United Terminal is run down with poor services that arte ovrpriced and dirty."

Pros: "crew very warm and welcoming"

Cons: "no leg space (I am six feet tall)"

Cons: "Flight was full to capacity"

Pros: "i hated the expirience i would request a refund they charged me 250 $ for a 1 hour flight and got me there after 5 hours"

Cons: "i hated the experience i would request a refund they charged me 250 $ for a 1 hour flight and got me there after 5 hours"

Pros: "I got home safe."

Cons: "The customer service was mediocre. The selection of complementary beverage was minimal compared to other airlines. The staff are disgruntled and sometimes rude. There was always some sort of mechanical problems with the plane going to Puerto Plata and coming back. On the way to DR we had to divert to Miami because of problems with Navigation. They made us wait seven hours and gave us a voucher for food at the last minute. People had already bought food. I would not recommend United to none of my associates."

Cons: "One hour delayed departure after an already too long 3.5 hour layover."

Pros: "Boarding process did not take long"

Cons: "Rough landing"

Pros: "There was nothing I liked about the flight"

Cons: "Layover in New Jersey was horrible. My flight was delayed 4x, and arrived at my destination 4 hours behind schedule. When I asked customer service for more information regarding my flight, the staff was rude, did not offer a resolution or give an explanation for the delay. A little customer service could have went a long way to make the situation better. I am overall not pleased with the customer service I received and was disappointed with the delay. I don't think I will ever fly united again due to the customer service."

Cons: "Flight kept being delayed. Gate agents were rude and not helpful. Acted like I was crazy for being worried I would miss connection. After flight was changed 5 times try finally changed my flight and I had to wait 5 hours at airport."

Cons: "All of the restaurants in the airport have changed to this "high-end" bistros. No fast food anywhere except the premade wraps and stuff at the kiosks. If you need food fast don't try to sit down and eat. My sandwich took 30 minutes to come out. Food was ok."

Pros: "Flight was oversold as usual but no one got kicked off"

Pros: "Flight was not overbooked and I had a wonderful empty seat in the middle so that I could sit in the window"

Cons: "There was almost no legroom. Having to pay for entertainment for a 45 min flight."

Pros: "Made it safely from point A to point B."

Cons: "Two hour delay with no reason given. Weather wasn't an issue."

Pros: "Everything went smoothly there wasn't really anything to complain about"

Cons: "On my way back from New Jersey the flight gates changed without me knowing so I had to rush to my proper gate. But other than that it was fine"

Pros: "Enough time to walk from gate to gate."

Cons: "Had to pay for wifi while waiting."

Pros: "nothing!!!!"

Cons: "Flight was cancelled and had to fend for ourselves to get to boston. Ended up getting to boston at 12:30 am when I was supposed to get there at 1 pm. Will try and get a voucher for this awful trip."

Pros: "Good pilot landed nicely in rough weather"

Cons: "Last minute Gate change and delays."

Cons: "Delayed then changed gates with five minutes until boarding with the new gate a half a mile away. Then once onboard we were delayed again."

Pros: "Nothing"

Cons: "The flight never happened. My flight was delayed 3 times before being cancelled and united could not book me on another flight until the following day. They would not put me in a hotel, pay for another flight or even get me a taxi to a hotel I could stay at over night. I had to book a last minute flight through another airline at my own expense"

Pros: "Nothing"

Cons: "Took way too long to determine that a new plane was needed, took way too long to get the plane ready, and reloaded and in the air. Could have driven and been half way there from Newark to Boston in the time all this took. Not ok, with not even an apology or any type of compensation for leaving 3 hours late."

Pros: "Crew was very helpful and went an extra mile to help a team secure their 1st place trophy that was almost 4 feet tall!!"

Cons: "The flight was late. Emergency isle decent space"

Pros: "Direct tv"

Cons: "None"

Pros: "The flight crew and airport workers did a fine job, and, once in the air, there were no problems."

Cons: "The weather at the destination airport did not permit us to land there, so the crew de-planed everyone before taking off. We re-boarded after about an hour and proceeded to take off and land without any problems."

Pros: "Nothing."

Cons: "Everything."

Pros: "They were on time."

Cons: "It was very uncomfortable."

Pros: "Missed a whole day with grandchildren"

Cons: "Flight was delayed signficantly, multiple times. Minimal information from staff, fortunately Kayak kept me updated."

Cons: "The plan was delayed an hour because of the airline. So uncalled for. I ended up really late to work that night. I could understand if there were weather delays but delays due to the airline are unacceptable"

Pros: "Nothing"

Cons: "They didn't event get drinks out to the whole cabin from Newark to Boston. Paying for Internet was ridiculous for all the other fees I had to pay. There was NOTHING to o on the plane at all with out paying for it."

Pros: "The crew was friendly."

Cons: "This flight was very short the entertainment was non existent, I dealt with a hour delay which made me arrive 3 hours later to where my final destination was. I chose the connecting flight so I could leave at the earliest possible flight. Due to the delay I ended up arriving in Boston way later and had to take the last bus and boat to get to Martha's Vineyard my destination. its just frustrating planning it all out only to have your plans almost ruined because of a delay."

Cons: "Flight was delayed Arrived two hours late No food or beverages Staff stayed seated"

Pros: "Snack was nice even for a short plane. Every seat having a television was very night."

Cons: "Being 6 foot I couldn't fit my legs in the seats they were so tightly packed on the plane. Even another inch of leg room would have been great. Thankfully it was only a 40 minute flight because by the end of it my legs and feet were numb and I was irritated at the space allowed."

Cons: "Arrived well before the recommended 1 hour in advance for the domestic flight. Lines to move through their security wrapped around the terminal on multiple floors. Called customer service for assistance and they reported there was nothing they could do. Reminded them that it is their responsibility to manage these types of issues such as telling passenger to arrive 2 hours ahead if they have been aware of this chronic issue. They told me they had no way of contacting the airline staff at the airport to assist us Completely unprofessional, poor customer care and inefficient. Will not be flying with United out of Newark NJ again. If it weren't for the friendly passenger in line who let us move ahead we would have missed the flight. Just made it before the gate to the aircraft closed."

Pros: "Short flight and ran on time."

Cons: "While waiting at Newark on my layover, there was nobody at the gate to assist with seating assignment (which had not been assigned as my flight was oversold)... I didn't get my seat until stepping onto the plane/bridge. While there was nobody available to even tell us what was going on regarding seat assignments until 10 minutes before boarding, there were 4-6 United employees sitting in chairs right next to our gate chit chatting (being paid to do absolutely nothing), who couldn't even tell us what was going on (what a waste of resources)... Even the manager took 15 minutes to carefully set up the line walkways coming in to customer service... like it had never been done before and she had to reinvent the wheel."

COVID-19 information

Safety measures for airlines flying to Boston

Airlines flying to Boston have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights to Boston

Mandatory masks

Masks required on board, masks provided on flights to Boston

Social distancing seating

Middle seats unavailable to book on flights to Boston

Pre-flight testing

Testing for antibodies, testing for symptoms for flights to Boston

Flexible cancellations

Waiving of change fees. Search flexible flights to Boston

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2/11Fri

nonstopJetBlue

1h 12mEWR-BOS

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1h 19mBOS-EWR

$58

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3h 07mFLL-BOS

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3h 19mBOS-FLL

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1h 24mEWR-BOS

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nonstopMultiple Airlines

1h 48mBOS-EWR

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1h 09mEWR-BOS

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1h 44mBOS-EWR

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1h 26mDCA-BOS

2/13Sun

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7h 39mFLL-BOS

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nonstopDelta

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3/1Tue

nonstopDelta

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1h 12mEWR-BOS

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nonstopAmerican Airlines

2h 15mORD-BOS

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nonstopAmerican Airlines

3h 07mBOS-ORD

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15h 18mDEN-BOS

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Recent one-way flight deals

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nonstopSpirit Airlines

3h 07mFLL-BOS

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3h 07mFLL-BOS

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nonstopDelta

1h 38mEWR-BOS

$29

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nonstopSpirit Airlines

3h 07mFLL-BOS

$30

1/29Sat

nonstopSpirit Airlines

3h 07mFLL-BOS

$31

1/29Sat

nonstopSpirit Airlines

3h 07mFLL-BOS

$32

1/29Sat

nonstopSpirit Airlines

3h 05mFLL-BOS

$34

2/14Mon

nonstopSpirit Airlines

3h 07mFLL-BOS

$35

2/18Fri

nonstopJetBlue

1h 11mEWR-BOS

$39

2/17Thu

nonstopJetBlue

1h 30mDCA-BOS

$39

5/8Sun

nonstopDelta

1h 13mEWR-BOS

$41

5/8Sun

nonstopDelta

1h 13mEWR-BOS

$47

2/12Sat

1 stopMultiple Airlines

9h 11mATL-BOS

$48

2/6Sun

1 stopDelta

4h 11mDCA-BOS

$48

3/6Sun

nonstopAmerican Airlines

1h 36mDCA-BOS

$49

1/25Tue

nonstopJetBlue

2h 15mORD-BOS

$49

1/27Thu

1 stopFrontier

12h 21mATL-BOS

$50

2/10Thu

1 stopMultiple Airlines

14h 05mATL-BOS

$51

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1 stopUnited Airlines

4h 02mEWR-BOS

$63

2/24Thu

nonstopAlaska Airlines

5h 30mSFO-BOS

$78

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