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Airports
Origin
Dallas
$140
only
$140
$368
only
$368
Destination
Ontario
$140
only
$140
Tue, Jan 9
DFW
ONT
5h 43m
Wed, Jan 17
ONT
DFW
7h 59m
Trip: 9 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 52353 reviews
Overall
7.2
Boarding
7.4
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
EWR
CLT
Excellent 8.0

2 sear rows so no middle seat

Late departure

FLL
ORD
Excellent 8.0

no aisle seat

MCO
EWR
Excellent 10.0

Excellent support from everyone as all were very helpful with assisting my need for wheel chair.

LHR
SFO
Excellent 9.0

Fortunately as a passenger the economy flight area was very spacious due to low numbers of passengers. Which provided a comfortable seating space.

The entertainment could and been a little more variable in the film range provided. But generally overall I had a excellent flight. Food was good. Crew were very good and I would definitely consider flying United on my next visit out and recommend that my family did. Thank you United.

SLC
ORD
Good 6.0

Flight attendants seemed completely unwilling to accommodate any requests outside of their "service time".

Tue, Jan 30
DFW
ONT
14h 46m
Wed, Jan 31
ONT
DFW
11h 18m
Trip: 2 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 33270 reviews
Overall
5.9
Boarding
6.4
Comfort
5.4
Crew
6.8
Entertainment
4.5
Food
4.7
SJU
ATL
Excellent 10.0

Fast luggage checking

No cash accepted for overweight baggage

LAS
IAD
Good 6.3

The staff on the flight was awesome, very helpful and kind to my friend who is terrified to fly. We were even ahead of schedule.

To pay for a carry on item is just crazy to me... not to mention you have to pay for beverages and snacks. All you are given is water.

DEN
SFO
Mediocre 2.0

Website would not let me check in the day before or the morning or my flight. There was an error every time and I almost got to the end once. I could not change the time of my transportation and arrived 10 minutes past the check in deadline (an hour prior to the flight taking off). I was refused access to the flight and offered a flight 5 hours later. The staff was rude and not helpful. I had heard negative things about Frontier and now I know why.

TYS
MCO
Okay 5.0

Great people

The plane wasn’t very clean

DEN
MKE
Good 6.6

Direct flight from Denver to Milwaukee. Didn't have to wait on tarmac so that was a plus.

Have to pay for every little thring down to the peanuts

Sat, May 19
DFW
ONT
3h 01m
Sun, May 20
ONT
DFW
2h 54m
Trip: 2 days
8.3ExcellentShow reviews
Overall 8.3 Excellent
Based on 22 reviews
Overall
7.3
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
DFW
PBI
Okay 5.6

Free movies, and crew were helpful once we were in the air

Gate agent did not start forcing check in, which caused delay in boarding. Ground crew did not stock aircraft until 20 minutes after scheduled departure time. and DFW did the usual 20 minute taxi and then 15 minute hold prior to take off.

GRU
JFK
Mediocre 3.6

The only decent point was the food. Not great but at least edible.

Since check in in São Paulo was a complete chaos. There were only 2 people helping on check in (in machines) and these people were still not helping people (like me) with questions about on how to do check in in those machines. On the other hand to dispatch the bags there were almost 8 attendants to receive the bags. Ridiculous! I’ve tried calling American Airlines and Latam several times to assign a seat for me and they swore there were only middle seats but I know how airlines work to make extra money on these seats. At the end, they only gave me a middle seat option and I had to take I.t of course. On the plane I realized there were dozens of empty seats and yet they made sure not give them to me or anyone else. Unbelievable! Unfortunately I still have to use AA on my way back to Brazil. After this, I’ll chose another airlines for sure. Also, the 3,4,3 arrangement is ridiculous: there’s no corridor space making people touching you everything someone passes by your seat. And boy! Those seats are so uncomfortable and there’s no way to incline the chair so you can even have a little rest (because it’s impossible to even sleep on those seats). The crew were simply doing their jobs! No pleasure! No smile! No engaging with anyone unfortunately! They looked miserable and I asked for water and the flight attendant NEVER brought me anything. Seriously! Water is free!

DFW
SCL
Excellent 9.6

The food is very tasty, but AA has not changed the menu in at least one year.

DFW
ONT
Mediocre 2.0

Personell at Bagage drop was nice

First the time between connection flights was very short. Then after just making the. Innextion sat for almost 2 hours on board . Missed introductory lunch for my new summer job at my college -

DFW
ONT
Excellent 8.6

Friendly staff

N/A

Wed, Feb 28
DFW
ONT
5h 55m
Wed, Mar 7
ONT
DFW
5h 23m
Trip: 8 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 52353 reviews
Overall
7.2
Boarding
7.4
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
FLL
ORD
Excellent 8.0

no aisle seat

ORD
MUC
Mediocre 2.0

Our plane was defective so had to be replaced. This is fine, I certainly am willing to wait for a new plane if it means not blowing up over the ocean. The problem was how little the attendants at the gate communicated the situation to us. What should have been a brief layover became a 12 hour nightmare. The gate attendants did finally issue meal vouchers but they waited until 10 minutes before all the restaurants closed and only issued $10 a person. This is enough to buy a hot dog at an airport... We were told there wouldn't be any rescheduling of missed connections until we were "airborne". This resulted in mass panic and confusion upon reaching our destination. We were told to go to the service desk, half an airport away, but once the entire passenger contents of the plane arrived at that far flung service desk, we were mostly turned away to seek help at individual gates. This lack of communication meant I missed the next next available connecting flight and now have a further six hour layover. I understand accidents happen and planes can break down but the nearly complete lack of care and customer attention is, frankly, disappointing. I've now had nearly an entire day added to my travel time. If I'd been willing to loose that time I would have paid $600 less for my ticket. United finally offered a token of their appreciation : a $100 e-voucher. I have spent more than that on food and coffee in airports for the past two days while trying to survive until my next connections.

SLC
ORD
Good 6.0

Flight attendants seemed completely unwilling to accommodate any requests outside of their "service time".

MCO
EWR
Excellent 10.0

Excellent support from everyone as all were very helpful with assisting my need for wheel chair.

EWR
BTV
Excellent 10.0

All the effort to make my need for wheelchair problem free

Wed, Feb 28
DAL
ONT
12h 06m
Thu, Mar 1
ONT
DAL
9h 52m
Trip: 2 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 14257 reviews
Overall
8.0
Boarding
8.1
Comfort
7.7
Crew
8.4
Entertainment
7.5
Food
7.3
GSO
ATL
Excellent 10.0

Plane nice and comfortable

DTW
BNA
Mediocre 2.0

Sat on the plane on the tarmac for over an hour in the cold...

ZAG
CDG
Good 6.0

Old plane, bad food & old crew

JFK
YYZ
Excellent 10.0

The staff is very friendly. Most pleasant airline I've flown with.

JFK
ATL
Excellent 8.3

We had the best flight attendant ever! Her name was Sharon on Eandeavor / Delta Cnx, and she made the experience the best flight I've experienced. Thanks Sharon for being awesome!

window seat in back didn't have window

Wed, Jan 31
DFW
ONT
5h 47m
Wed, Feb 7
ONT
DFW
11h 18m
Trip: 8 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 33270 reviews
Overall
5.9
Boarding
6.4
Comfort
5.4
Crew
6.8
Entertainment
4.5
Food
4.7
MSY
MCO
Excellent 10.0

Great crew great flight

Nothing, everything was awesome. Crazy to believe this was a 19 dollar flight

PHL
MCO
Mediocre 2.3

Its a scam! They act like they are giving you a break by having you buy cheap flights but in reality it costs more than a bit more expensive flight. I had to pay $45.00 each bag no matter if it was checked or carry-on. In total round trip I paid $180.00 extra just for my husbands carry-on as well as mine. Must add that our flights together cost 286.00. We should of went with American Airlines. On top of that we couldn't select our own seat if so, we had to pay extra, so we had to sit separated from each other. It was ridiculous! Never Again with this company!!!!!

TYS
MCO
Okay 5.0

Great people

The plane wasn’t very clean

SJU
ATL
Excellent 10.0

Fast luggage checking

No cash accepted for overweight baggage

LAS
IAD
Good 6.3

The staff on the flight was awesome, very helpful and kind to my friend who is terrified to fly. We were even ahead of schedule.

To pay for a carry on item is just crazy to me... not to mention you have to pay for beverages and snacks. All you are given is water.

Thu, Mar 1
DFW
ONT
5h 55m
Tue, Mar 6
ONT
DFW
5h 15m
Trip: 6 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 52353 reviews
Overall
7.2
Boarding
7.4
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
MCO
EWR
Excellent 10.0

Excellent support from everyone as all were very helpful with assisting my need for wheel chair.

FLL
ORD
Excellent 8.0

no aisle seat

IAH
ATL
Good 7.6

The friendliness of the staff

Sitting on the plane due to a delay with the system

EWR
CLT
Excellent 8.0

2 sear rows so no middle seat

Late departure

ORD
HNL
Mediocre 3.3

Plane sat on runway & subsequently returned to gate due to mechanical issue resulting in 2.5 hour departure delay. Boarding was chaotic - flight attendant said procedure not consistent with UA practices. Food only available is purchased from UA, and what food was available ran out (I never did get fed on the 11+ hour flight). Cabin very cold.

Thu, Dec 28
DFW
ONT
3h 21m
Sun, Dec 31
ONT
DFW
5h 26m
Trip: 4 days
Overall 0.0 Poor
Based on 0 reviews
Tue, Jan 9
DAL
ONT
26h 21m
Thu, Jan 11
ONT
DAL
13h 10m
Trip: 3 days
8.4ExcellentShow reviews
Overall 8.4 Excellent
Based on 15788 reviews
Overall
8.6
Boarding
8.7
Comfort
8.4
Crew
8.9
Entertainment
7.9
Food
8.0
IAD
SEA
Good 7.0

I would like to possibly see some better food options maybe for people who can not consume dairy. With the many different cheese platters, I was very uninterested. I had an early flight and thought I'd be able to eat something with a sort of substance. I was quite disappointed, I guess I'll have to be the annoying customer who brings chipotle on the plane next time.

SAN
SEA
Excellent 8.0

I like the internet for text being free, and staff is nice.

Food is not free.

DFW
PDX
Excellent 10.0

Nice, easy flight. Boarding was smooth and easy. Really like their 20 minutes to have baggage to carousel rule....nice!

BOS
SEA
Good 6.3

The Gogo videos didn't work much of the time.

PDX
SMF
Excellent 10.0

Customer service was great and there is actual legroom in coach!

Tue, Jun 12
DFW
ONT
3h 01m
Mon, Jun 25
ONT
DFW
2h 54m
Trip: 14 days
8.3ExcellentShow reviews
Overall 8.3 Excellent
Based on 22 reviews
Overall
7.3
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
DFW
ONT
Excellent 8.6

Friendly staff

N/A

DFW
PBI
Okay 5.6

Free movies, and crew were helpful once we were in the air

Gate agent did not start forcing check in, which caused delay in boarding. Ground crew did not stock aircraft until 20 minutes after scheduled departure time. and DFW did the usual 20 minute taxi and then 15 minute hold prior to take off.

GRU
JFK
Mediocre 3.6

The only decent point was the food. Not great but at least edible.

Since check in in São Paulo was a complete chaos. There were only 2 people helping on check in (in machines) and these people were still not helping people (like me) with questions about on how to do check in in those machines. On the other hand to dispatch the bags there were almost 8 attendants to receive the bags. Ridiculous! I’ve tried calling American Airlines and Latam several times to assign a seat for me and they swore there were only middle seats but I know how airlines work to make extra money on these seats. At the end, they only gave me a middle seat option and I had to take I.t of course. On the plane I realized there were dozens of empty seats and yet they made sure not give them to me or anyone else. Unbelievable! Unfortunately I still have to use AA on my way back to Brazil. After this, I’ll chose another airlines for sure. Also, the 3,4,3 arrangement is ridiculous: there’s no corridor space making people touching you everything someone passes by your seat. And boy! Those seats are so uncomfortable and there’s no way to incline the chair so you can even have a little rest (because it’s impossible to even sleep on those seats). The crew were simply doing their jobs! No pleasure! No smile! No engaging with anyone unfortunately! They looked miserable and I asked for water and the flight attendant NEVER brought me anything. Seriously! Water is free!

JFK
MXP
Mediocre 2.6

Plane was old and dirty, seat pocket had junk in it. Seat was broken and couldn’t stay up. In flight movies were from few years back with a center tv and no head rest screen. Crew on overseas flights tend to be older in age and less tolerant..much better on continental on the same route.

DFW
ONT
Excellent 10.0

The flight attendant lady from 1st class/Business held my suit jacket for me to grab on the way out. Simple thing, but very thoughtful and kind. Love it.

The negatives are puny compared to what made me happy in this trip. Thanks AA! Please thank that nice lady for me!

Sat, Feb 3
DFW
ONT
5h 43m
Tue, Feb 6
ONT
DFW
7h 59m
Trip: 4 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 52353 reviews
Overall
7.2
Boarding
7.4
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
EWR
BTV
Excellent 10.0

All the effort to make my need for wheelchair problem free

SLC
ORD
Good 6.0

Flight attendants seemed completely unwilling to accommodate any requests outside of their "service time".

IAD
MUC
Good 6.3

Crew and food.

The old bait and switch. United is not and will never be Lufthansa. Cattle call seating.

IAH
ATL
Good 7.6

The friendliness of the staff

Sitting on the plane due to a delay with the system

ORD
MUC
Mediocre 2.0

Our plane was defective so had to be replaced. This is fine, I certainly am willing to wait for a new plane if it means not blowing up over the ocean. The problem was how little the attendants at the gate communicated the situation to us. What should have been a brief layover became a 12 hour nightmare. The gate attendants did finally issue meal vouchers but they waited until 10 minutes before all the restaurants closed and only issued $10 a person. This is enough to buy a hot dog at an airport... We were told there wouldn't be any rescheduling of missed connections until we were "airborne". This resulted in mass panic and confusion upon reaching our destination. We were told to go to the service desk, half an airport away, but once the entire passenger contents of the plane arrived at that far flung service desk, we were mostly turned away to seek help at individual gates. This lack of communication meant I missed the next next available connecting flight and now have a further six hour layover. I understand accidents happen and planes can break down but the nearly complete lack of care and customer attention is, frankly, disappointing. I've now had nearly an entire day added to my travel time. If I'd been willing to loose that time I would have paid $600 less for my ticket. United finally offered a token of their appreciation : a $100 e-voucher. I have spent more than that on food and coffee in airports for the past two days while trying to survive until my next connections.

Thu, Apr 12
DFW
ONT
5h 53m
Thu, Apr 19
ONT
DFW
11h 16m
Trip: 8 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 33270 reviews
Overall
5.9
Boarding
6.4
Comfort
5.4
Crew
6.8
Entertainment
4.5
Food
4.7
DEN
MKE
Good 6.6

Direct flight from Denver to Milwaukee. Didn't have to wait on tarmac so that was a plus.

Have to pay for every little thring down to the peanuts

MSY
PVD
Excellent 8.0

The price!

ATL
DEN
Mediocre 3.6

The price was good, and it was a non stop flight.

The crew was rude and the seats didn't recline.

AUS
LAS
Excellent 8.0

Efficient

N/a

MKE
TPA
Good 6.6

2nd row had plenty of leg room, nice new jet, Nice flight attendants, smooth flight, on time, made it to my destination safe. Successful flight! TSA Pre-chek was nice.

Idiot in front of me reclined his seat. Plane didn't get catered overnight. Water only.

Sun, Mar 18
DFW
ONT
3h 16m
Thu, Mar 22
ONT
DFW
2h 53m
Trip: 5 days
8.3ExcellentShow reviews
Overall 8.3 Excellent
Based on 22 reviews
Overall
7.3
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
DFW
ONT
Excellent 8.6

It was on time leaving and arriving... No opinion on the food as I slept the whole flight

DFW
ONT
Mediocre 2.0

Personell at Bagage drop was nice

First the time between connection flights was very short. Then after just making the. Innextion sat for almost 2 hours on board . Missed introductory lunch for my new summer job at my college -

DFW
ONT
Excellent 10.0

The flight attendant lady from 1st class/Business held my suit jacket for me to grab on the way out. Simple thing, but very thoughtful and kind. Love it.

The negatives are puny compared to what made me happy in this trip. Thanks AA! Please thank that nice lady for me!

GRU
JFK
Mediocre 3.6

The only decent point was the food. Not great but at least edible.

Since check in in São Paulo was a complete chaos. There were only 2 people helping on check in (in machines) and these people were still not helping people (like me) with questions about on how to do check in in those machines. On the other hand to dispatch the bags there were almost 8 attendants to receive the bags. Ridiculous! I’ve tried calling American Airlines and Latam several times to assign a seat for me and they swore there were only middle seats but I know how airlines work to make extra money on these seats. At the end, they only gave me a middle seat option and I had to take I.t of course. On the plane I realized there were dozens of empty seats and yet they made sure not give them to me or anyone else. Unbelievable! Unfortunately I still have to use AA on my way back to Brazil. After this, I’ll chose another airlines for sure. Also, the 3,4,3 arrangement is ridiculous: there’s no corridor space making people touching you everything someone passes by your seat. And boy! Those seats are so uncomfortable and there’s no way to incline the chair so you can even have a little rest (because it’s impossible to even sleep on those seats). The crew were simply doing their jobs! No pleasure! No smile! No engaging with anyone unfortunately! They looked miserable and I asked for water and the flight attendant NEVER brought me anything. Seriously! Water is free!

DFW
ONT
Good 7.0

Prompt boarding

I could never sync in the entertainment app and wifi

Thu, May 24
DFW
ONT
3h 01m
Fri, Jun 15
ONT
DFW
3h 04m
Trip: 23 days
8.3ExcellentShow reviews
Overall 8.3 Excellent
Based on 22 reviews
Overall
7.3
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
JFK
MXP
Mediocre 2.6

Plane was old and dirty, seat pocket had junk in it. Seat was broken and couldn’t stay up. In flight movies were from few years back with a center tv and no head rest screen. Crew on overseas flights tend to be older in age and less tolerant..much better on continental on the same route.

DFW
ONT
Excellent 8.6

It was on time leaving and arriving... No opinion on the food as I slept the whole flight

GRU
JFK
Mediocre 3.6

The only decent point was the food. Not great but at least edible.

Since check in in São Paulo was a complete chaos. There were only 2 people helping on check in (in machines) and these people were still not helping people (like me) with questions about on how to do check in in those machines. On the other hand to dispatch the bags there were almost 8 attendants to receive the bags. Ridiculous! I’ve tried calling American Airlines and Latam several times to assign a seat for me and they swore there were only middle seats but I know how airlines work to make extra money on these seats. At the end, they only gave me a middle seat option and I had to take I.t of course. On the plane I realized there were dozens of empty seats and yet they made sure not give them to me or anyone else. Unbelievable! Unfortunately I still have to use AA on my way back to Brazil. After this, I’ll chose another airlines for sure. Also, the 3,4,3 arrangement is ridiculous: there’s no corridor space making people touching you everything someone passes by your seat. And boy! Those seats are so uncomfortable and there’s no way to incline the chair so you can even have a little rest (because it’s impossible to even sleep on those seats). The crew were simply doing their jobs! No pleasure! No smile! No engaging with anyone unfortunately! They looked miserable and I asked for water and the flight attendant NEVER brought me anything. Seriously! Water is free!

DFW
PBI
Okay 5.6

Free movies, and crew were helpful once we were in the air

Gate agent did not start forcing check in, which caused delay in boarding. Ground crew did not stock aircraft until 20 minutes after scheduled departure time. and DFW did the usual 20 minute taxi and then 15 minute hold prior to take off.

CLE
JFK
Mediocre 3.3

Plane was dirty and crew inattentive.

Tue, Mar 6
DAL
ONT
18h 18m
Tue, Mar 13
ONT
DAL
7h 25m
Trip: 7 days
8.4ExcellentShow reviews
Overall 8.4 Excellent
Based on 15788 reviews
Overall
8.6
Boarding
8.7
Comfort
8.4
Crew
8.9
Entertainment
7.9
Food
8.0
SAN
SEA
Excellent 8.0

I like the internet for text being free, and staff is nice.

Food is not free.

PDX
SMF
Excellent 10.0

Customer service was great and there is actual legroom in coach!

PDX
JFK
Okay 4.0

For red Eye flight, need to give sleeping setting No lights!

SEA
KTN
Excellent 10.0

The Captain of this flight did an awesome land g in Ketchikan, AK. The runway is short and this was the smoothest touchdown for a landing ever! Thank you whoever the Captain was!!!

The only part I could honestly say was I wish I booked an earlier flight to see Ketchikan from above prior to landing.

DFW
PDX
Excellent 10.0

Nice, easy flight. Boarding was smooth and easy. Really like their 20 minutes to have baggage to carousel rule....nice!

Sun, Dec 24
DFW
ONT
3h 18m
Sat, Dec 30
ONT
DFW
2h 48m
Trip: 7 days
8.3ExcellentShow reviews
Overall 8.3 Excellent
Based on 22 reviews
Overall
7.3
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
SJU
PHL
Good 6.3

My screen was not responsive most of the time

PHL
ATL
Okay 5.3

On time

Rude flight attendant

DFW
ONT
Good 7.0

Prompt boarding

I could never sync in the entertainment app and wifi

DFW
ONT
Excellent 8.6

It was on time leaving and arriving... No opinion on the food as I slept the whole flight

GRU
JFK
Mediocre 3.6

The only decent point was the food. Not great but at least edible.

Since check in in São Paulo was a complete chaos. There were only 2 people helping on check in (in machines) and these people were still not helping people (like me) with questions about on how to do check in in those machines. On the other hand to dispatch the bags there were almost 8 attendants to receive the bags. Ridiculous! I’ve tried calling American Airlines and Latam several times to assign a seat for me and they swore there were only middle seats but I know how airlines work to make extra money on these seats. At the end, they only gave me a middle seat option and I had to take I.t of course. On the plane I realized there were dozens of empty seats and yet they made sure not give them to me or anyone else. Unbelievable! Unfortunately I still have to use AA on my way back to Brazil. After this, I’ll chose another airlines for sure. Also, the 3,4,3 arrangement is ridiculous: there’s no corridor space making people touching you everything someone passes by your seat. And boy! Those seats are so uncomfortable and there’s no way to incline the chair so you can even have a little rest (because it’s impossible to even sleep on those seats). The crew were simply doing their jobs! No pleasure! No smile! No engaging with anyone unfortunately! They looked miserable and I asked for water and the flight attendant NEVER brought me anything. Seriously! Water is free!

Thu, Feb 8
DAL
ONT
14h 52m
Sun, Feb 11
ONT
DAL
7h 25m
Trip: 4 days
Overall 0.0 Poor
Based on 0 reviews
Wed, Jan 31
DAL
ONT
29h 55m
Wed, Feb 7
ONT
DAL
21h 48m
Trip: 8 days
8.4ExcellentShow reviews
Overall 8.4 Excellent
Based on 15788 reviews
Overall
8.6
Boarding
8.7
Comfort
8.4
Crew
8.9
Entertainment
7.9
Food
8.0
SNA
PDX
Excellent 8.0

On time and no lines

BOS
SEA
Good 6.3

The Gogo videos didn't work much of the time.

SFO
SEA
Okay 5.3

I checked in to the flight 24 hours ahead to ensure I got an aisle seat, because I knew I’d probably be going back and forth from the bathroom because I had been feeling ill. When I got to the ticket check to board the flight, my name wasn’t found in the system, and I was turned away to go back to the front desk. So I did, and the person there was seemingly able to get me an aisle seat in the same row, just across from where I originally was. But, when I got to the row, another man was in that spot and showed me his ticket which was the same seat I’d seemingly been re-assigned! The middle seat was empty, and so I sat there for the time being, while we enquired about it. One of the flight attendants said they’d look into it, but just seemed to brush it off and never gave us a response. I was mainly annoyed about being shuffled around, getting reassigned a spot and was clear about wanting an aisle seat, and it never happened even though I chose that seat 24 hours ahead in the first place. I felt there were a few chances to make it right, but it never happened.

SEA
KTN
Excellent 10.0

The Captain of this flight did an awesome land g in Ketchikan, AK. The runway is short and this was the smoothest touchdown for a landing ever! Thank you whoever the Captain was!!!

The only part I could honestly say was I wish I booked an earlier flight to see Ketchikan from above prior to landing.

SAN
SEA
Excellent 8.0

I like the internet for text being free, and staff is nice.

Food is not free.

Fri, Mar 9
DFW
ONT
3h 11m
Fri, Mar 16
ONT
DFW
2h 53m
Trip: 7 days
8.3ExcellentShow reviews
Overall 8.3 Excellent
Based on 22 reviews
Overall
7.3
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
DFW
ONT
Good 7.0

Prompt boarding

I could never sync in the entertainment app and wifi

PHL
ATL
Okay 5.3

On time

Rude flight attendant

DFW
PBI
Okay 5.6

Free movies, and crew were helpful once we were in the air

Gate agent did not start forcing check in, which caused delay in boarding. Ground crew did not stock aircraft until 20 minutes after scheduled departure time. and DFW did the usual 20 minute taxi and then 15 minute hold prior to take off.

DFW
ONT
Excellent 8.6

Friendly staff

N/A

GRU
JFK
Mediocre 3.6

The only decent point was the food. Not great but at least edible.

Since check in in São Paulo was a complete chaos. There were only 2 people helping on check in (in machines) and these people were still not helping people (like me) with questions about on how to do check in in those machines. On the other hand to dispatch the bags there were almost 8 attendants to receive the bags. Ridiculous! I’ve tried calling American Airlines and Latam several times to assign a seat for me and they swore there were only middle seats but I know how airlines work to make extra money on these seats. At the end, they only gave me a middle seat option and I had to take I.t of course. On the plane I realized there were dozens of empty seats and yet they made sure not give them to me or anyone else. Unbelievable! Unfortunately I still have to use AA on my way back to Brazil. After this, I’ll chose another airlines for sure. Also, the 3,4,3 arrangement is ridiculous: there’s no corridor space making people touching you everything someone passes by your seat. And boy! Those seats are so uncomfortable and there’s no way to incline the chair so you can even have a little rest (because it’s impossible to even sleep on those seats). The crew were simply doing their jobs! No pleasure! No smile! No engaging with anyone unfortunately! They looked miserable and I asked for water and the flight attendant NEVER brought me anything. Seriously! Water is free!

Sat, Jan 6
DAL
ONT
15h 57m
Mon, Jan 8
ONT
DAL
13h 10m
Trip: 3 days
8.4ExcellentShow reviews
Overall 8.4 Excellent
Based on 15788 reviews
Overall
8.6
Boarding
8.7
Comfort
8.4
Crew
8.9
Entertainment
7.9
Food
8.0
SNA
PDX
Excellent 8.0

On time and no lines

SEA
KTN
Excellent 10.0

The Captain of this flight did an awesome land g in Ketchikan, AK. The runway is short and this was the smoothest touchdown for a landing ever! Thank you whoever the Captain was!!!

The only part I could honestly say was I wish I booked an earlier flight to see Ketchikan from above prior to landing.

SAN
SEA
Excellent 8.0

I like the internet for text being free, and staff is nice.

Food is not free.

PDX
SMF
Excellent 10.0

Customer service was great and there is actual legroom in coach!

BOS
SEA
Good 6.3

The Gogo videos didn't work much of the time.

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