Major problems checking in at Alaska counter. They could not find our booking code because it came from Finnair.
Do not use KAYAK or Finair for future travel. Unless you purchase the tickets directly from the airline, you were going to have a difficult time checking in. Kayak canceled my flights twice and ended up causing great difficulty in me getting back from Europe because they double sold my tickets between American Airlines and Finair. The event caused significant delays and led to me having to rebook my flights.
The staff were all particularly great. The plane was clean and fresh. The bassinet worked great. It was all very nice.
Boarding uncomfortable. Stewardess said I would have to check my carry on as there was no room in the overhead bins. Another passenger helped me find a spot.
Any flight that lands safely is a good flight. However our leg from Helsinki was delayed 1 hour with no explanation. The delay would not allow us to make our connection to Cincinnati. I was informed by American Airlines that our Cincinnati flight was rescheduled for the following day. I immediately made a non refundable hotel reservation in Dallas. Upon exiting the plane at Dallas I was given a hotel voucher. Nice, but I can't get a refund on the hotel I booked. A little communication would have been helpful. Food on Finnair is below quality of Korean Air.
The cabin crew really looked like they wanted to be somewhere else. They weren't really interested in providing an attentive service to full fare paying passengers at all. However the Captiain's in flight announcements were relaxed and very entertaining.
Crew were professional and responsive. Food was mediocre and breakfast could do with revampinmg
Food was very ordinary for premium economy, very small portions.
i dont know WHY they call it business class. the seats are NOT significantly wider than economy seats, they just do not let the middle seats be beepked to give the illusion of more space between passengers. the seats do NOT recline any more than economy seats either. the only real difference is the full meal served to business (vs none for economy). I would rather have a wider, lie flat ACTUAL business class seat with no food for a 3 hr flight. this was pretty disappointing to say the least.
There wore nice leather like sits, in my opinion seats lay out bit tight . Crew was great they did averything possible to make averywone comfortable as possible, food was, think worst I ever head on flight, head chicken and yellow rice. Ice cream was a nic treat.
At the beginning of the flight there was some turbulence and the announcement was made that there would be no beverage service. The turbulence only last about 5 minutes then it was smooth sailing. I noticed that first class got their service, but the rest of us did not.
Update departure times in a more timely manner. We are not boarding on time if the plane isn’t arriving until after our scheduled departure time.
Took off on time and successfully avoided weather that looked to be a problem along the way
I liked everything. Except that my neck was hurting on the seat. I couldn't sleep.
We were delayed Al ost / hours after boarding so that maintenance had to add oil to the engines. Then the oil they grabbed had been left out in the Dallas record cold and was frozen. They had to go back to the hanger and grab some that was not frozen.
Flight was empty so had a whole row to myself. Still had to wait to get the bag due to the negligence at Palm Springs departure.
Everything was on time, we arrived early, everything worked well.
Angela was the best fa ever. She made that 8 hour flight a breeze
This was a pleasant, short flight and the crew was friendly.
The service and food needs to improve to catch up with other international flights
From boarding, to attention in flight, I couldn’t fault it.
Not having to check carry on bags when plane wasn’t full. (The told us it was)
I was in business class for the 8 hour flight where: 1. The WiFi did not work 2. The entertainment system did not work 3. We were told there were no hot drinks for the entire flight
I had an issue with the name on my ticket vs my passport name. I was very upset that the Iberia ticket clerk had no authorization to help me and I was left to fix it. It took 19 calls of persons promising to accomplish and not doing anything before I reached someone who helped me in 10 minutes. Two of them even hung up on me. I missed my original flight because of this. Terrible customer service.
The flight was delayed twice. When the crew explained about the debris causing flat tires, I was glad they took the time to change all four.
My carry-on bag was taken from me when I boarded. It was checked through to London at no charge. It took a big of shuffling, but I was glad not to need to mind it until baggage claim.
Flight boarded three hours late for no reason other than someone made a huge error in crew scheduling. We missed our connecting flight in Madrid and got zero help from American or Iberian airlines on rebooking. We had to pay for a car to take us to the Madrid train station and pay for train tickets to Santiago. We never used our booked flight to Santiago. American claims I can submit the expenses but they are not obligated to cover them. Very frustrating.
Flight delayed Service could be better Iberia staff are not really friendly
They cancelled the flight)(they said bad weather but many other flights took off) and made us wait 5 hours in line to figure out what to do. We ended up making a new flight the next day on another airlines...I hope they honor giving us our money back
The seats were way too crowded. Just because I do not have the luxury of a suite, does not mean that I want to fly from Austin to London scrunched between two people and the seat in front of me in my face. Ridiculous. I should have flown with Turkish Airlines...
Flight was 1.5 hours late to depart so changed flights to Swiss Air.
The United Airlines crew that operated this flight was subpar. They didn’t
Very small and uncomfortable seats, Hard to hear entertainment system sound. Horrible food. Staff doesn't care much about the passengers. 2nd time they didn't give me my vegetarian meal. They asked me regular food with meat. The airline and staff was from United airlines.
Checkin took along timen only.few angents available at.checkin desk. Customer support over phone no existence
At baggage claim, I was given the wrong printed ticket. The ticket belonged to another passenger for a different flight — to Zurich instead of Frankfurt (layover). I was even allowed to pass security, and when I asked the Lufthansa employee if I was on the correct flight, and why it was changed. The employee said everything was correct and I should board. When I got on the plane, there was someone in my seat, and the crew on the plane finally realized that I was on the wrong plane. When I got off the plane, nobody was willing to help, and the security refused to provide my original printed ticket. That was until I showed them that I took a photo of the ticket; once they realized I had photographic evidence, they were suddenly ready to help me. The Lufthansa employee began communicating with other airlines and found a flight that would take me to my destination via Polish Airlines. I was required to once again go through security, re-check my bag, and once again pay for my checked bag and weight overage fees. This experience was incredibly stressful and very frustrating, as you can imagine. A Lufthansa employee told me I would be eligible for a refund. Please tell me what steps I need to take in order to make that happen. Thank you!
The row of seats were so cramped it was difficult to get in and out of your seat. I even upgraded. A long flight and sad accommodations 😵💫 the shorter flight was very comfortable and the seating was spacious
I bought a ticket and paid for for our luggage but I had to pay for my luggage again. I’m so disappointed! We had a 30 min delay and because of that we missed our connecting flight and were told that we would be on the next flight (9am flight ) but we were landed we were booked at 12pm flight. I had a little baby w me, it was very stressful. I begged to leave at 10 am at least. I was emailed that we get a voucher but they didn’t work when we were at a breakfast store. I’ve been always happy w Lufthansa but this time was awful.
Good service … bus transfer upon arrival from plane to terminal: atrocious!!!
We had a 1 1/2 hour delay before we left Denver. When we arrive to Frankfort, they didn’t announce that people with connecting flights to exit the plane first. My next flight was already boarding when we we taxiing in to the gate. I waited another 10 minutes to get off the plane. I had to run to catch my next flight. I mean run! I made it with one minute to spare, but my luggage did not. My luggage came two hours later on a different flight.
My flight was late from US to Frankfurt so I missed my connecting flight flight and I had to wait for long to catch the next flight which was very tiring. Otherwise everyone was very nice.
The payment system was not working so was unable to connect wifi the entire flight
everything to do with KAYAK was terrible. Your customer facing departments are utterly useless, timewasting and unhelpful.
I ordered short ribs for main course. It tasted sweet, really sweet. Horrible.
The internet was horrible. Plus they charged me $25 for service that didn't work which should have been free since I'm Concierge Key. The flight attendant Rick Young was excellent. Greeted me by name and very attentive.
Surly rude flight attendants. I ordered the chicken and was given a vegetarian meal with no explanation and no opportunity to change it. I tried to order another beverage and was told by the young humorless flight attendant to “wait”. And she never came back. The seats were very uncomfortable and cramped. The last time I flew British Airways was many years ago but I remember it was amazing and the crew were very charming. This was a terrible disappointment given the cost of the flight.
LCY airport is an amazing airport and I love the flight from LCY to FRA with BA. Efficient, easy, comfortable and great luggage allownace with BA. I iused to fly predominantley LH, but the service and price - benefit ratio of Lufthansa has deteriorated a lot over the last 5 years. Whereas BA keeps an excellent service level with friendly staff.
The information in the airport, and the app was different. Be aware. Different terminals in Stuttgart, so we had to walk a lot. It's a small airport so it wasn't a big deal, but it was ludicrous to see the error in the app.
They overbooked the flight by 3 people. It is completely unacceptable to tell 3 people, with paid tickets, that need to get home for children etc, that they need to stay another night. No compensation. No apology.
Boarding in Dallas was hell with extremely rude gate agents , especially a lady named Rajathi who was the epitome of rudeness with no compassion at all . She was horrible and I wonder why airlines have people like her on their roster who exude arrogance and haughtiness . Will probably not fly British Airwsys because of people like her .
Good flight. Not a lot of legroom, but it was fine for a short flight.
