Pros: "Crew was great. The sit was great for an international flight in economy class."
Cons: "A passenger clipped her nails without collecting her clippings while a crew person passed by. Although it may be that this is a culturally accepted practice, I would prefer that in international flights, a crew member will request the passenger to clean after themselves or do it in the lavatory."
Pros: "Liked? Nothing. I came up with a new slogan for them based on my experience. "Turkish Airlines: Shoulda flown Lufthansa""
Cons: "Didnt like? Everything. Ataturk is filthy and literally reeks. Gate crews, ticket counter personnel, flight crews are pretty rude and simply refuse to answer direct questions if they dont want to. Seem genuinely displeased if they have to bother speaking any language but their own to communicate with international passengers. Customer Service i believe is merely a joke to the entire company. If i was a religious person i would pray no one ever has to use their feedback system or try to communicate with their customer service group by phone. Thats what i get for being American i guess, just higher hygiene standards and expectations on service for the price paid."
Pros: "customer service was great and the food :)"
Pros: "They are professional all the way. They take great care of their passengers. The food was very good. They made sure we had as a comfortable trip as one can"
Pros: "Everything ok."
Cons: "Nothing"
Pros: "Nothing"
Cons: "The counter could not find my reservation a d they said because i booked online i had to go to another counter and then back to check in. It was pretty stressful"
Pros: "The seats are not as luxurious as the international. They do not recline that much and are not pods. No surprise as that is similar to the US. But it was only a 3 hour flight so was fine. Food was same as first trip, solid.. Staff was very friendly."
Cons: "Flight was delayed 2.5 hours. They did not communicate at all the reason. Takeoff was supposed to be 8.30pm, didn’t take off until 11pm. Sat on the tarmac for over an hour and the crew or pilot did not say a word. The beverage service again was lacking compared to other international business class flights I’ve taken."
Pros: "Seat space continued to be better than BA. Nice surprise to get an evening meal on the last leg to Rome. I actually was able to sleep a bit on this smaller airplane as well. Crew went out of its way to help people board and load bags overhead. They seemed very attentive, and tried to provide extra drink options even."
Cons: "Boarding process at IST was a challenge. We left from a remote gate, and the agent didn't seem interested in the boarding process. I heard no announcements, maybe because it didn't matter as everyone was crowding the door 15 minutes before boarding began. The agent seemed perturbed, but I've seen it on almost every Italian bound flight. No one wants to wait. It is actually a bit amusing to watch the struggle between boarding policies and a group of people who seem determined to ignore them. The buses were also pretty well packed. More so in Rome than IST. Not much organization in loading at either place. After all the passport control they left us to walk outside to wait for the bus. Maybe you can tell I'm not a fan of remote gates."
Pros: "Food"
Cons: "Disorganized boarding process -- did not matter what Group you were in. Also instructions at gate were not said clearly in English nor were they repeated."
Pros: "The crew was really polite and the food was amazing, my favorite part was the dessert!"
Pros: "We like that everything was on time. The food service was excellent and we enjoyed that entertainment was provided on such a short flight."
Cons: "The boarding process on the flights between Istanbul and Sofia were somewhat chaotic.We had boarding group assignments, but there were no announcements for these groups."
Pros: "Timely departure and arrival. Excellent landing. Helpful crew."
Pros: "including new releases"
Pros: "Friendly crew Good food Clean plane"
Cons: "The boarding process was odd. The gate agent herded us all toward a set of doors but didn't open them for about 5 min."
Pros: "Lots of in flight entertainment options. Good meals. Very nice and helpful attendants."
Pros: "Staff at Istanbul Airport kindly re-opened the gate for late passengers due to unexpected delays of preceding Turkish Airlines flights. Otherwise, I must have missed the flight from Istanbul to Rome."
Cons: "Nothing."
Pros: "food, entertainment"
Cons: "I liked everything"
Pros: "The food on flight."
Cons: "Ground staff in Istanbul were very rude! Staff would not respond to lights turned on on the flight as well, for any assistance."
Pros: "Nothing.... except the movies"
Cons: "Everything....food and service. The airlines also Lost our bags...and till today cannot trace or find it. Went on a cruise with 2 pairs of clothes. How does an airline give a bag tag to a passenger without putting it in the bag???? 12 days and no bags.... terrible call center service too no help at all."
Pros: "Ground and air staff"
Cons: "Seats a bit too crowded"
Pros: "Great comfort and speedy service of beverage and breakfast"
Cons: "They didn't pick up the dishes fast"
Pros: "Like my trip to Istanbul, I had no complaints. It was easy to make my transition to this flight and boarding was fine and once again the crew were friendly and welcoming. The short 2 1/2 hour flight went well."
Pros: "Flights were on time; Crew was pleasant - asked for water and was provided in a minutes; Pilots were great, they have landed smoothly"
Pros: "The seat"
Cons: "My light for an attendant was on for 20+ min, unanswered, while they were laughing loud behind thecurtain. 2) they announced that there will be a second round of food toward end of 11+ hrs fliht. It NEVER happened (::"
Pros: "Giving the kids a gift"
Cons: "Worker the didn't smile and not helping very well and getting angry when I asked for help or even they didn't know how to serve people. Airline to bad 2 airlines I go with them is very hot inside. Having bad AC. Thanks"
Pros: "Other than the late departure, everything else was excellent."
Cons: "Just the fact that we were some 40 minutes late, and this created panic among those passengers who had tight connections to Tehran, Tel-Aviv and Tbilisi. The rest was excellent!"
Pros: "Food was great. Plane was on-time."
Cons: "9hr flight no cool air. Not sure what was wrong with the plane but was extremely hot in the entire economy cabin."
Pros: "Plane was nice. Crew was very nice."
Cons: "The plane was blazing hot. The in flight entertainment system was down for half the flight."
Cons: "We boarded on time but the flight didn't leave for another 45 minutes or so. This made me miss my next flight when I landed in Instanbul. I think they might have been doing extra checks on the plane so it's fine. Even though I missed my flight and it was out of my control, I was able get another flight within 5 hours and free of charge!"
Pros: "Service and food were very good, so happy to be fed and watered even though it was a short flight, really pleasant surprise."
Cons: "The wait to go through security when we got to Rome, but I dont think the airline was the cause of that."
Pros: "I like Turkish Airlines. The flight was good. I thougt only food was somewhat not as good as usual. I flew with TA many times and the food offerings always had stood out from other air companies. In general it was great flight."
Pros: "Flights attendants very nice, offered full meal if hungry"
Cons: "Paid to upgrade to business/first class and still was given a seat in economy. I don't mind economy as I sit in economy often but this time I paid extra money to be up front and they did not consider that."
Pros: "None"
Cons: "Flight was delayed by one hour"
Pros: "The crew was much nicer and attentive."
Cons: "Food"
Pros: "Still able to rest & crew very nice and helpful"
Pros: "basically the entertainment was the only positive part of the experience and the mac and cheese was ok"
Cons: "The airline apparently switched us to an earlier flight however we had received NOT A SINGLE email telling us that our flight had been moved. We had continued to receive emails for our original flight which still existed. Have no idea why they would move us in the first place and not tell us. We had to go through the hassle of getting switched back to our earlier flight which took an additional hour of dealing with people. This mimics our experience flying from Dalaman to Istanbul when our flight was canceled and we received no notification. They told us it was too early to receive a notification (we were there 12 hours in advance). However, had we arrived within the suggested window and found out it was canceled we never would have been able to reschedule to a connecting flight that still got us to Madrid in time.When checking our bags, the clerk tried to tell us that a backpack and small purse were too big to count as personal items even though they had been fine on ALL of our previous flights. I pointed out that individuals in other lines had larger backpacks that were being counted and he finally acquiesced but with a lot of attitude. The plane was then an hour late. The sign for boarding continued to tell us it was on time up until 45 minutes AFTER we were supposed to have boarded when it finally updated and said 'delayed'. The crew stood around laughing and providing zero updates as we all worried about whether or not we would make our connecting flights. TERRIBLE EXPERIENCE OVERALL"
Pros: "The flight itself was fine, once I paid for it a second time!"
Cons: "We missed a connection on our flight out, so the airline decided to cancel our entire flight home! They didn't even notify us they were cancelling it. We found out the day before we were supposed to leave to go home, when we tried to check in online and couldn't. I spent hours of the last day of our vacation trying to figure out what was wrong, then searching for a rebooking a new flight. It cost us more than $1000 USD extra, just to get home. NOT the way we envisioned ending our vacation. I'll never use this airline again!"
Pros: "Pretty much everything"
Cons: "Was late taking off"
Pros: "Everything was excellent"
Cons: "There e was NO Turkish air representative on the ground upon arrival. We needed a wheel chair the it was not arranged."
Pros: "They gave us a meal on a 2.5 hour flight and we were very surprised!"
Cons: "They boarded late and you had to take a shuttle to the plan. We drove to the plane and waited for 15 minutes in the cramped shuttle while they were putting another staircase to the plane and finishing prepping it. We left a half an hour late and the flight was already at 10pm. It was a pretty terrible experience! And the section of the Istanbul airport we were in was pretty dirty. Also the movie they played had two language options but no English which was disappointing."
Pros: "The food and service"
Cons: "Did not have as the flight to istanbul was cancelled and moved to alitalia"
Pros: "The food and drinks were excellent."
Cons: "Entertainment option was restricted to one movie for everyone on the flight. I wasn't interested in the movie. This flight was not equipped with the entertainment suite attached to the chair like the previous flight."
Pros: "Continued the great service"
Cons: "I would like a little more leg room"
Pros: "The breakfast was very good, recent movies, and I believe the seats were quite comfortable for coach. Love the ability to see the outside view from the cameras, and following the progress of the flight! I don't think anyone else does it."
Cons: "Nothing. My favorite foreign airlines."
Pros: "Nice attendants"
Cons: "Small plane"
Pros: "The food!"
Cons: "Gate agents attitude and unwillingness to answer simple questions."
Pros: "Flight attendants were great!"
Cons: "Food not what expected."
Very comfortable for this kind of airplane : Canadian bombardier
Boarding in the heat was not pleasant
More than 2 hours late and no food because of a problem with the catering. The flight was super full and there wasn’t enough space for the hand bags. A lot of space for improvement.
Main trouble was with Kiwi -- a partner booking organization through Kayak. Even though tI booked well in advance they did not assign me a seat and I came within a minute iof getting bumped from the flight. On the return trip the airline sent me an ominous message that I had to provide additional info before I could receive my boarding pass and that if there were problems I would get a refund. That caused unnecessary stress since the airline just needed my home address. Kiwi should have made sure they had collected all the necessary information from me before they booked my flight.
Long delay, lack of space at the seats (not comfortable).
We made the boarding and then waited inside 40minutes before taking off The plane was too full It was probably the worst flight of my life in terms of comfort. I was in the central seat, and on my right i had a very big person who was occupying part of my seat since he did not fit in just one. I think in these cases the staff should notice and do something about it. I checked if there were available seats by myself, but it was all full. Maybe in business class there were still available seats though.
Expect Full aircraft in economy