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Great. Always great service and their pilots know how to land planes properly

Theairline, both at the terminal and during the entirety of the flight were kept at uncomfortably cold temps. Maybe between 55 and 60 f. Those who had traveled with the airline before donned puffer jackets, wool hats and pulled blankets from their carry-on bags. The seat back entertainment also failed on my trip, leaving me for 12 hrs. With nothing. Seats offered enough room (barely) for a 6'1" frame, but it was pretty tight But the worst offender was the uncomfortable temp..

Great ride! arrived safe and sound. Everything was great altho its still uncomfortable seats too small space to pass through in.

Overall it’s very acceptable I will gave an A.

Upgrade their seats. They’ve got 20-year-old business class seats in their 777s. The food choices. On the way to Manila and the way back I thought we’re lousy compared to other carriers. The staff was fantastic and very happy.

No power on an 11 hour flight? What a joke. Crew did not come by enough to get trash or offer water.

Good one is its safety. Taking off and landing are good. The bad parts are the managements at airport, especially in Manila. It's horrible.

I liked it being a direct flight…improve on food presentation,taste and how they serve their clients.airfare is expensive-clients deserves good service…the crew particulary on this flight is too noisy-the crew talks a lot. With me drifting on and off to sleep thinking it was my fellow passengers making “talk noises”. But when I decided to checks who were making this noises it was the flight crew chit chatting behind the curtain. And I am flying business class-flying out of manila at 10 pm. I need peace and quiet,and I did not get it .

The check in they do so much checking our luggage’s. You can hear the tapping while you are in line it sort of annoying. Anyway, the rest was great.

Assistance to getting into gate and my flight since it’s my first time flying.