Crew was friendly, about as expected for the cheap price
No vegetarian option, in flight headphones were useless, can't use phone AT ALL during flight, gate was changed without warning (no announcements over the PA or notices posted that it was changed)
1. You are trying to communicate with me in Dutch, which I don't understand. I only understand English.
2. My booking was not eligible for online seat selection or check-in.
Everything was precise and on time from the boarding to landing... Everything was great... The crew was comforting and friendly... The food was good and the entertainment was awesome... There's a lot of movies and games to choose from... The GPS on the entertainment system was amazing as it tells you where the plane is in the world... It also gives you information such as your flight time and duration to air speed and elevation...
The turbulance... But that's not the airline's fault... Although I will say that our trip back to San Francisco, the pilot was a bit harsh on the landing while the trip to Manila, the pilot was amazing... It was smooth as silk landing in NAIA...
Good service, very pleasant cabin crew and a very smooth 787 flight. Good food.
For a modern plane the seats are very hard on an eleven hour flight Having flown China Southern before on this route I brought along a memory foam seat squab this time!
Very impressive is the transit hotel accommodation provided free for transits over eight hours.
That every single southern china air flight was delayed, which nearly caused me to miss my other flights on the way back. When we were on the plane they didn't even tell us the flight was going to be delayed, we just sat on the plane for an hour twiddling our thumbs. No reasons given, will not flight southern china again
Punctual departure, early arrival. Cabin crew was very attentive. Plenty of drinks to keep hydrated. Lots of movie and entertainment choices.
Seat cushioning was worn out...not so comfortable for a long flight. Limited leg room. Unless you were seated at the beginning rows of the food service, there was only one food choice left. Also ran out of snacks for the back rows.
The only positive thing was that the flight was on time.
Cabin crew was largely absent. The seats were small and there was no legroom. The food was mediocre, but edible. Alcoholic drinks were limited to a red wine, a white wine, and beer, none of which were good.The bathrooms were quite dirty, though that is more a reflection of the passengers than of the crew.
China Southern's economy seats are spacious for legroom and seat width and the entertainment system is well stocked with movies/TV shows/music. Some entertainment systems will also com with a USB port to charge your device (if it's allowed to be used). All seats come with pillow and blanket to keep you warm throughout the flight.
Any mobile devices that can be used as a cell phone are not allowed to be on or used while on board the flight. This includes mobile phones in flight mode (China Southern explained to me that this is Chinese law), so don't expect to do anything with your mobile phone which means you're basically using their entertainment system. They will stop and tell you midflight to turn off your phone.
Food was horrible, no soap in the bathrooms, and boarding/deboarding in Guangzhou was a test of patience. Having been through Guangzhou twice, despite there being multiple gates for planes to pull into for arrival, they'll always deplane you to the tarmac where buses will be waiting. They'll then drive you to an arrival's terminal where you're forced through a long line that leads to a China Southern desk for them to stamp your boarding pass to wait for your next flight. This line was 30 minutes long for our plane alone and increased as more arrived. Boarding was the same where you get on a bus, stand for 10-15 minutes while they drive you to a plane that was for whatever reason was attached to another gate that no one had access to and you've climbing stairs to board again.
The airport itself is devoid of many food or coffee shops and what's available is expensive and of low quality/taste. Expect to see endless construction, many unclean bathrooms where the toilet seats don't even fit the toilet they've been attached to, and lack of soap in the bathrooms.
For travel on an 11 hour flightnon economy,
I would expect to have water or drinks offered on that small tray about maybe once an hour at minimum. We had to ask every time we wanted water or when the meals were served they weren't served with wine or water so we had to ask for that. It got to us about 20-30 min later. The service was terrible to say the least. I realize that we were in economy and not all classes are treated equal, but some water offered or wine during a meal isn't too much to ask.
I remember back when i was a kid and my Grandmother took us to Disneyland, back when there was "Service" in the USA. If i can avoid any US carrier, and I will fly with EVA. there is meals on flight, checked bags, carry-on bags, smiles, all without extra fees, charges, and they were least expensive to fly.
As with all airlines the seats are a little tight and a bit more legroom would be nice, I am a larger man and it was still comfortable even after 18 hours of flight time.
Manila is terrible for layovers. You must talk to transfer desk and be personally escorted to stay in the terminal and avoid having to reenter the security area. They literally have to process and put every connecting passenger into an elevator -- avoid close connections! Yet if you have a long connection, the terminal has no restaurants or bars, only a couple stands/stores. To make things worse, none accept credit cards. Water is not drinkable and the only way to buy a water is with Philippine Peso or US dollar bills in great conditions (that's right, the dollar bills we had were 'too dirty'). You will get change in peso.
1.) I had 3 seats all to myself.
2.) Nonstop flight
3.) Food
1.) The way one of the crews handled a difficult passenger. Needs re-training on customer service.
2.) Bottled water upon check-in not allowed to be brought onboard. And crew only provided water during meals. One can ask but it's better to do a water round in-between meals like ANA.
3.) Poor boarding process. First announced back rows wld board first and so on. But when boarding started, was a free-for-all.
An absolute mess from start to finish. Delays ranging from two hours to 24 hours, employees lying to us at every turn. Was supposed to be a quick layover in Manila en route from HK to SF. Turned out we got in 15 hours late and had to take FOUR flights to get there. (And that was the better outcome - they wanted to delay us 24 hours till we argued!)
Never, ever, ever flying Philippine Airlines again.
Kayak should put up a warning about the frequent delays/general uselessness of this airline and customer complaints.
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