Cons: "The tray table was very dirty when I put it down. I brought my own wipes but that was pretty bad."
Pros: "Yes, luckily I was in the first row."
Cons: "Flight delay due to late arrival of plane from Boston. Also I changed to this flight from the same one I had been booked on the following day due to severe weather expected and my need to be home for medical appts. The cost was high to change and the flight delayed, disappointing!"
Pros: "Crew was nice, and pilot was helpful and got us there early."
Cons: "My screen for movies didn’t work, and the level of comfort was... almost none. I would’ve upgraded to more room, but for $55? When I’m already checking a bag for $30? On top of flight price? Too high, expected JetBlue to not jam pack all the seats like the exit aisle.... for long flights, not again."
Cons: "There was an issue with the booking System. I received a text that my flight was delayed 2 hours then 20 minutes before the original time another text that the flight is now on time. This screwed up the entire trip"
Pros: "The crew was really professional and I liked a lot of leg space."
Cons: "Woman next to me overflowed into my seat."
Pros: "Flight and efficiency."
Pros: "Friendly service. Left on time and arrived early."
Cons: "delayed by 2.5 hours"
Pros: "JetBlue is by far the best airline I’ve flown. Love them!"
Pros: "Flight was smooth and on time"
Cons: "Long waiting at security check point"
Pros: "Appreciated the second round of water"
Pros: "The crew was good and the boarding was organized"
Cons: "I am tall so the foot space was a big deal for me. I ended up having leg cramps the whole flight"
Pros: "Comfortable seats, snacks, good price, nice & helpful were all the flight attendants and persons at the counter. Flight was 20 min late arriving at Denver, but our pilot got us to Boston on time-much appreciated. Free WiFi was great.seats and the next plane (my plane)o not"
Cons: "Could have taken an earlier flight from Boston to DCA, but there was $75 change fee even though the plane had lots of seats. But I do not hold this against JetBlue."
Pros: "Very friendly and professional crew. Ceated a nice atmosphere."
Cons: "Enjoyed the trip."
Pros: "The crew was excellent..."
Cons: "Wasn't very comfortable n I was very tired. The entertainment and Wi-Fi needs improvement."
Pros: "Arrived 20 minutes early"
Pros: "Extra room seat was great. Crew was nice. Boarding was easy. Lots of leg room. Appreciate mask and overnight kit for sure."
Cons: "Flight was very cold."
Pros: "Liked eye mask"
Cons: "Couldn’t recline seat"
Pros: "Checking in"
Cons: "Delayed on take off"
Pros: "The flight and crew were totally fine. I slept the whole time."
Cons: "There was not a single JetBlue employee at the Denver airport until exactly 2 hours before the flight. There were many passengers (upwards of 20 and many with small children) waiting around to check their bags and unable to access the food/bathroom/go through security. Everyone was confused and upset. While I understand that there are no flights for several hours prior to the late-night flight I was on, that does not mean that there is no need for an employee presence. Many people arrived multiple hours early because the most common destinations for Denver travelers are the mountain ski towns and the last departures of the shuttles that run from the mountains to the airport leave at 3:00pm. Therefore a large number of passengers arrive by 6:00pm for midnight flights and are left waiting in the check-in area until 10:00pm. The situation was made worse by the poor communication--there were signs saying that checkin was open only from 8:00am-11:00am, which left everyone very confused, given that we were on evening flights. There were many angry people sitting on the floor around the JetBlue counter."
Cons: "Flight was late taking off from Denver."
Cons: "The waiting for a seat assignment on a confirmed flighg!"
Pros: "On time, smooth boarding process, good cabin service."
Pros: "My bad experience had nothing to do with the crew the weather was just terrible which made my flight bad the crew was awesome."
Cons: "Airlines lost my baggage took 3 days to finally receive all of my luggage"
Pros: "On the overnight we got eye masks and ear plugs and pleasant lighting. It was very nice. Every one of the staff members were nice and accommodating."
Pros: "Staff, seat size"
Cons: "It was brutally hot, not just for myself but the whole row. The air vents did not work."
Pros: "Left on time, arrived ahead of schedule"
Cons: "The cost of the luggage"
Pros: "Everything went smoothly Flight was okay"
Cons: "Female attendant was very unpleasant"
Pros: "Everyone was friendly and very helpful"
Pros: "Always a fan of JetBlue - boarding process, flight crew, snacks, wifi, TVs. Great experience."
Pros: "Was ok. Always on time. The air hostesses going to FLL gave good service"
Cons: "On the flight back 875 the three air hostesses had little customer service. The manner the spoke to people were distasteful."
Pros: "Pleasant crew and a safe flight, relatively spacious seating."
Cons: "One of my pieces of luggage was left behind. However it came subsequently on the evening flight. Not sure why this was so. I received an apology and that showed true customer service spirit"
Pros: "Great entertainment and service. Great leg room too."
Cons: "Very uncomfortable seats, hard to sleep in."
Pros: "JetBlue was great as usual. Wonderful service and a smooth flight"
Cons: "We were delayed and this seems usual for late flights on JetBlue"
Pros: "Leg room wa nice. XM radio is great"
Cons: "No issues."
Pros: "EVERY THING"
Cons: "It's a shame there are so few options for travel to the caribbean from NYC these days. These carriers are charging entirely too much for a very average experience!!!!"
Pros: "Space. Courteous service."
Cons: "Lack of charging/recharging for cell phones etc. unable to take advantage of in-flight entertainment"
Pros: "Boarding seemed to be pretty efficient, especially compared to my most recent experiences on American. Flight was smooth (of course, airline doesn't have much to do with that). Got to my destination along with my luggage. Did not feel cramped on the plane and I was in a regular seat. Did not feel like I had to spend through the nose to just have a passable experience."
Cons: "Flight was almost 2 hours delayed. Plane felt a little shabby. Sometimes I found it hard to understand the flight attendant who did most of the announcements - she had an accent, which would have been fine, except that she either spoke too fast, or was mumbling. All that together, made it hard to understand her. Pilots never spoke to us. Not once."
Pros: "The smooth ride to Kingston"
Pros: "I like the service, terminal and inflight crew and the pilots."
Cons: "I did not like that there were no charging ports, no wifi coverage for the flight and limited programming. The limited programming made the lack of a charging port and wifi far more noticeable."
Pros: "With the 3 hr delay for weather, I appreciated the snack boxes and water provided at the gate."
Pros: "Staff, seat , meal ."
Cons: "Paying for my bags"
Cons: "Missed connecting flight"
Pros: "Flight was short"
Cons: "Could have not delayed the flight 3 times."
Pros: "Quiet , comfortable cabin and crew was quick to board everyone"
Cons: "We did not board until 2 hours after original schedule"
Cons: "Crew was not attentive. Temperature was cold."
Cons: "You were out of earphones"
Cons: "I never made it... I had a trip interruption and got stuck in Chicago and would of had to wait another full 24hrs to take the flight to Denver. tired and nauseated after being all day at the airport that at midnight, i knew that I couldn't hold off till the next evening, took the next flight back."
Cons: "The flight was delayed which caused us to miss our flight in London our family was delayed for 12 hours"
Pros: "Good, cheap flight that gets the job done. No issues boarding, seats were fine. Cannot comment on most things as I fell asleep almost immediately."
Cons: "Would've been nice to have had an eye mask / blankets on a red eye flight..."
Pros: "Not much"
Cons: "Seats that worked"
Pros: "The crew is good and attention"
Cons: "They need to prevent to inconvenience or un conformity towards to the people or customers becouse they don't give information in time"
Cons: "Flight time was changed twice"
Cons: "They have very long and annoying credit card announcements"
Cons: "Delay due to equipment failure, were not able to estimate delay"
Pros: "on-time, courteous flight staff"
Pros: "Older style cabin, but still a comfortable flight. Crew was friendly."
Cons: "Two hour delay out of Denver, no crew."
Cons: "The crew was a little late"
Cons: "Seats are cramped"
Cons: "Almost everything!"
Cons: "Staff seemed exhausted. American has no customer service phone to explain to customers what is going on. Bad experience all together."
Pros: "Everyone was courteous. Flight was on-time."
Pros: "Great service and smooth flight. Love American!!"
Cons: "Everything was outstanding!!"
Pros: "Crew was nice and friendly. Pilots flew great. We arrived a few mins early as well."
Cons: "On the way to Denver from Miami we were on a nice new AA plane with TV entertainment, movies, power, and comfortable seats. On the way from Denver to Miami we were on an old plane with no entertainment and old uncomfortable seats. If this is going to be the case, charge me less up front as well. My daughter had a terrible time for a 4 hour flight."
Pros: "Comfortable seats, good legroom."
Cons: "Not enough coffee for breakfast."
Pros: "Seats were comfortable enough"
Cons: "They force you to get to the airport really early."
Pros: "My Business Class upgrade."
Cons: "Needs better snack selection."
Pros: "Food and entertainment were great"
Pros: "The crew was awesome."
Cons: "You guys lost our luggage!"
Cons: "Too cold, even with air off above me."
Pros: "All good, except poor prep on food"
Cons: "As above"
Pros: "I like that American offers free movies thru their app but there was a glitch and I couldn't get it to work!"
Cons: "Couldn't get the entertainment app to work"
Pros: "Quick and easy boarding"
Cons: "Uncomfortable seats"
Cons: "Delayed flight due to crew."
Pros: "No surveys"
Cons: "No surveys"
Pros: "El problema es que el vuelo estaba sobrevendido y han cerrado las puertas antes con lo cual me he quedado abajo sin pode abordar. En el aeropuerto de Denver habia solo dos personas en el securty check por lo cual la demora fue involuntaria en mi caso. Cuando estoy haciendo la fila para ingresar al avion (esyando en la misma cola antes de ingresar) me informanque no podre embarcar..(claro ya habia designado mi billete a otras personas. pesima atencion y pesimna experiencia con los empleados de ese vuelo. Denver a Miami"
Pros: "The Denver airport is beautiful"
Cons: "I will never fly AA again - see below"
Pros: "Overall great flight and great service. No complaints!"
Cons: "Late departure. Seats were double booked. Had to delay again to sort it out."
Cons: "I had to leaves Denver early due to my granddaughter needing help. To sees switch returns my ticket it would cost me me $200.00 but it could get a retire ticket for that day for $40.00. Why couldn't that dollar amount come of my ticket . That was just crazy"
Pros: "On time. Good crew and nicer flight."
Cons: "Actually no complaints."
Cons: "Small narrow seats"
Pros: "Friendly service"
Cons: "Worst flight ever."
Pros: "The flight was fine"
Cons: "Both flights each way where delayed significantly"
Pros: "The flight was on-time."
Cons: "The seat, again, was the bad news."
Cons: "More space to breath. More comfortable seats."
Pros: "Price was right and my golf clubs arrived without incident."
Cons: "Flight was delayed over 1 hour with little explanation."
Pros: "For the price it's a good option. Just be aware of uncomfortable seats and cramped conditions ahead of a long flight."
Cons: "one hour late leaving"
Cons: "Medical emergency once on board, delayed the departure from Denver. While no fault of the airlline, as a passenger onboard, waiting in the back of the plane. Some type f overhead announcement being made would have alleviated any undue conversations between passengers, wonderment of departure delay."
Cons: "Our flight was delayed by 2 1/2 hours and then we boarded & had to wait another hour. It messed up our plans & took 4 hours away from our quick trip to visit family. We got a $25 voucher but I really doubt we will ever use them."
Pros: "The plane was new and clean."
Cons: "I received a 2.5 hour delay notification at 4:45AM the day of departure. Upon arrival to the airport, bag drop was a mess of people and I was charged $15 additional to switch from pre-paid checked bag to carry on. Then the flight was delayed another 2.5 hours and there was no update as to cause or anticipated time of departure. I will do all I can to not fly Fontier in the future."
Cons: "I was a passenger on a Frontier flight from DIA to TMA on 5/13/2018. My luggage was checked and a tag indicating the bag was to go all the way to the final destination (there was a stop in St. Paul, Minnesota) was securely placed on the suitcase. However when I arrived at the Trenton airport my bag did not. There were no Frontier airlines agents on duty so I filled out a form given to me by one of the airport staff. When I checked the Frontier website today it said to fill out a Frontier Lost and Found report. Upon doing so I received an email saying finding a lost bag could take weeks and that after a month they consider the bag permanently lost. No offer or process was provided for compensation for lost bag or the items within. This is unacceptable! I had prescription medication in my bag that's not easily refilled."
Pros: "Great crew, easy boarding."
Cons: "Zero entertainment (no TVs, WiFi, inflight magazines or electrical outlets), very small tray tables, pretty uncomfortable seats"
Pros: "Great flight from start to finish. Had boarding passes, so easy, Quick luggage checkin, easy boarding, and easy, Quick luggage retrieval at end of flight."
Pros: "great flight crew the crew on the flight out to Denver was funny and kept even the safety instructions entertaining"
Cons: "no complaints"
Pros: "2 hour delay"
Cons: "Long wait"
Pros: "The flight from San Diego to Denver was great, the members of the crew were very friendly and helpful."
Cons: "The flight from Denver to Detroit was extremely late causing a huge delay in the entire process. Once we finally got ready to takeoff, we had to pull in yet again because there were passengers on the plan that weren't scheduled to go to Detroit.. all of these problems are somewhat understandable, but the crew FAILED TO EMPATHIZE WITH US AT ALL. They even made smart remarks about people going to the bathroom when we pulled back in... I feel some of them acted extremely unprofessional and I truly never want to fly with this company again."
Pros: "Nice crew."
Cons: "Our flight was supposed to leave at 6:40 PM but was bumped back until after 8 PM due to storms in the landing city however two other airlines in the same airport heading to the same city left on time."
Cons: "When you have to check in to get a lower baggage fee than if you check in at the ticket counter is totally unfair and a very poor business practice. If a friend hadn't told me that I needed to check in online, I would have preferred to check in at the counter. Not knowing what baggage prior to packing, I needed to change my carry-on to a checked bag. So I looked on the Internet for a customer service telephone number, which I found, but it's the wrong number.... Very frustrating!!!! At that point, I wished that I didn't book my flight with Frontier Airlines. Then I had to pay extra money to choose a seat, pay $2.00 for a drink . I definitely know that your customer service is bare bones, and the low price for a flight comes with annoying high price to pay. I will certainly think twice before flying with Frontier Airlines again."
Pros: "The price. Nothing super bad."
Cons: "Delay leaving due to a door sensor. Got in an hour late, which was annoying. Limited, expensive menu anyway, but was out of what I wanted (jerky). Biggest complaint is the seats not reclining-that's really uncomfortable for a 3 hour flight.2nd biggest complaint is that having to pay for my seat and 1 carry on feels like a bait and switch over the ticket price."
Cons: "Lost my bag, 48 hours later it was delivered but after a long trip you would just like to have all your stuff in one place once your back home."
Pros: "Super professional, courteous, and helpful flight staff. Seat was uncomfortable, but it was a short flight, so I had a weird plastic bottle of wine and cared less."
Pros: "Both flights landed early and the pilot flew very smoothly (I tend to get air sick so I appreciated this). Easy to get on and off plane, no fuss. Great price ($250) to fly from DC to Denver, nonstop. Can't complain."
Cons: "The seats are very thin and feel like school bus seats, so it was a pretty uncomfortable couple of hours. Also, the check in at the kiosk is confusing and misleading. We were very prepared and did everything ahead of time (paid for our checked bag, knew that we'd have to pay for a cary on bag, etc.) but then when we checked in it asked us if we had a checked bag we needed to pay for. We doubted ourselves for a moment and almost paid for our bag, AGAIN, even though we had already done it. This payment should have shown up on our account and we should not have been asked about paying for our bag, that is confusing and misleading."
Cons: "You have to pay for hot tea, coffee when every other airline it's complimentary. Along with paying for carry on bags. Ridiculous!"
Pros: "check in crew were very pleasant and helpful, making the check in process very smooth despite multiple people, skis,etc. You are getting nickeled-and died- but I planned for that in advance, and despite that it was still a value compared to other airlines."
Cons: "seats are uncomfortable. If flights get cancelled (mine were not!), you are screwed because Frontier does not partner with other "sister" airlines, so you will have to wait a long time for a rescheduled flight or change airlines on your own dime"
Pros: "At least I did not have to wait on the tarmac for 4.5 hours like I did in Denver."
Cons: "the aft steward was a power-hungry tyrant. He kept telling me to get into my seat which was occupied. When that could not be resolved, he told me to get out of the aisle so others could board. I was in the penultimate row and the people in my row needed to move to the last row. So who was I blocking from boarding? Also, the flight was extremely turbulent and not one seat in the last 4 rows had barf bags. As I deplaned, it looked as if 10-12 others did not have them either - - good luck cleaning that plane. The seats are sized for 5-yr olds. And lastly - you stick it to passengers with all the non-disclosed fees."
Pros: "Thank God the flight was short!"
Cons: "Just about everything. The initial purchase of the plane tickets was what I thought was a deal. But this airline nickels and dimes you to death. We had to pay to check a bag. We had to pay for a soda. Only water is complimentry. We had to pay for the very uncomfortable seats we sat in. Really...what was the plane ticket for? By the way, if you wait to choose your seat/and check your bags...the price goes up. In the end it would have been cheaper to fly any other airlines. I'd never fly frontier again."
Pros: "2 hours to get luggage in Denver and a 2-1/2 delay to Orlando"
Cons: "All of the self check-in kiosks were down. Only two people were working the desks. The check-in line was out the door and it took hours to see a representative. Then, the barcode Frontier provided on the boarding pass did not scan with the TSA. I was denied access to screening and sent back up to Frontier's desks. If it wasn't for the generosity of several people in the line, I would have had to wait another several hours before seeing an agent. The inexpensive ticket is not worth it, especially considering one must pay for a carry on. Absolutely the worst experience I've ever had flying."
Pros: "There is no longer anything to like about Frontier"
Cons: "Charged bag fees at kiosk. Then told they couldn't take bags because of their cutoff time. Then told I could call customer service to get a refund. Then told by customer service they could not refund fees even though they would not provide the service. Oh...and they wanted $99 to book on the next flight. Even though the flight they wanted to book me on left the next night!"
Pros: "Check in and the security screen took an hour and a half, flight delayed an hour in beautiful weather. NO TSA Pre-Check at Frontier's home base."
Pros: "The fare from Denver to Portland Oregon was $83.00"
Cons: "The website didn't seem user friendly to me. I had to call Customer Service to be able to check in. I wasn't able to get my boarding pass on my smartphone very easily. My suitcase was 15 lbs over and I had to pay $75.00 on top of the initial $25.00. There were no complimentary drinks. And the flight was delayed and the personnel didn't know what was going on and wasn't able to inform us. The online seat assignment was confusing to figure out."
Cons: "The flight was delayed for over 4 hours due to operational issues (not weather or maintenance). The gate representative didn't keep us informed of the issues and when he did, he was usually wrong. There is a surcharge for everything from carry-on fees to beverages on the plane. The plane itself was uncomfortable with uncushioned seats. Let's just say that if I had to choose between a Frontier flight and a Delta flight that was $400 more, I will choose the Delta. Same goes with any competitor. I will never fly Frontier again."
Cons: "Same screaming infants. They were able to sleep but allowed to roam aisles."
Cons: "The flight was over an hour delayed on the ground and then my luggage is still completely lost. The customer service has been absolutely terrible. I am in a city in which I do not live, with absolutely no clothes, toiletries, shoes etc and I have been on hold waiting to talk to someone about my missing bag for over 45 minutes. Frontier has absolutely no idea where my bag is, it is not in the place that I took off from and definitely not at my destination. This has been an absolute nightmare in which they offer you pathetic $50 to make up for the over $3500 I have in missing belongings."
Cons: "Seats - horribly uncomfortable, no recline Leg room - very tight unless you pay $50-$60 for stretch Hidden/extra costs - when I checked in almost all seats cost additional money; this is terrible for business travel and reimbursement purposes because it is considered an upgrade when really unless you take one of three middle seats at the very back of the plane, you have no choice but to pay. Carry-on fees are also ridiculous; it would be much better to be transparent and incorporate these costs into the ticket price. Food/drink - you offer no complimentary food or snack and when you buy something, there is a screen to add a tip - seriously?"
Cons: "It's very late to get a hotel and they didn't arrange anything for us. We get a credit for future flights and hotel reimbursement. But I'd rather not fly Frontier again!"
Pros: "We didn't have long layovers, and stayed at the same gate we came in on from Portland."
Cons: "disruptions while trying to get some sleep. although there was minimal food and drink service, the flight attendants went up and down the aisle a lot, collecting trash."
Pros: "I liked the crew, they were very personable and nice."
Cons: "Charging $40 per carry on? Are you kidding me?? We didn't budget for that and almost had to fly with no luggage. For this reason alone we are never taking another flight from Frontier. It's bad enough that Frontier charges for all baggage, but we had no idea when we bought the tickets off Kayak, that it would be an extra $130 for luggage. What a rip off. Then at the airport, the line to get a baggage ticket wasn't that long, but it took almost 45 minutes. Every time we fly Southwest or Delta, it takes only 10 minutes to get our baggage tagged and on our way to security. I was also unpleasantly surprised that even water costs $2. Other airlines give a free drink, but Frontier charges $2. Terrible. And the seats don't recline. In summary for areas to improve: don't charge me for carry on and don't charge me for water. I will also be looking for another online venue to buy my next tickets, we thought we were going to get a great deal (round trip tickets for two people for around $680) but instead will end up paying in the neighborhood of $885. Kayak let us down big time."
Cons: "We missed the flight so has to rebuy tickets from another airline with another $1600"
Pros: "In order to have cheap fares, Frontier charges fees for EVERYTHING. Carry-on luggage, anything besides water, etc. If you can fit everything you have into a small backpack and bring your own snacks, no big deal. If not, I'd recommend a different airline."
Pros: "Very low quality seats and definately not worth the extra money we paid for the so called more leg room No plug on under the seats and no wi-fi. 1.99 for a soda really? Too much mo way for baggage. Will not fly frontier again, you can get better seats and accommodations for the same price or cheaper on other airlines. Definately would choose United or American Airlines"
Cons: "The attendant woke me up after finally finding a position slumped over the tray (read above, no reclining seats) to ask about trash because we had a water bottle he was worried about us leaving. Very rude. Plus, as we saw a youngster dropping zip bags on the ground and that family wasn'tbeing eye balled by the staff. I wanted my overhead bad that I paid extra for, over my seat or a little in front of us so we didn't have to wait for the entire plane to empty before we could get it and the same attendant tried to push out back and was argumentative about it. He was one of the worst attendants in my experience."
Cons: "The seats could have used those adjustable/folding headrests (with "wings" that prevent your head from lolling onto someone else's shoulder). With that, the experience of trying to sleep on the flight would have been 10x better!"
Pros: "They held the plane an extra 15 to 20 minutes so that I could run through the entire Denver airport to make this flight due to my initial flight coming in to Denver, we sat on the runway for over an hour once we landed"
Pros: "Seats were comfortable and I arrived safely. Grateful for these aspects of my trip."
Cons: "Employees were rude. Inaccurate information about flight times provided before and during the flight. The hidden fees were ridiculous, such as $1.99 for seltzer water. Note that you cannot pay in cash for anything. Not so unusual, but a pain for since my debit card was lost. Because flight times were inaccurate, I had no time to buy food during my layover and wasn't able to purchase food on the flight. Overall, I would NOT choose to fly Frontier Airlines again unless absolutely necessary."
Pros: "Brand new A-321 (one week old) very smooth flight"
Cons: "The PA system on this one week old plane was way too loud. The long sales pitch for the Frontier credit card with 40,000 bonus miles was so loud that people were putting fingers in their ears. Otherwise excellent flight."
Cons: "Flight 33 minutes late leaving. Did not realize Frontier now charges for everything. My mistake but realized I could have flown on American for same price after all extras added to ticket by Frontiet. Not likely to ever fly on Frontier again."
Cons: "They charge for water. WATER. They charge for a carry on. The plane felt like it was going to fall apart. After an hour of turbulence, I started to feel sick but thankfully didn't have to throw up because there were no vomit bags. If you need a really cheap flight and are only bringing a purse, it would be a decent. But be prepared for rude people, discomfort, and turbulence. A misleading, unprofessional company."
Cons: "A 40 minute layover turned into a 5 hour layover in Denver. Frontier did not reimburse for the inconvenience, and sent a inadequate $50.00 coupon towards my next Frontier flight IF USED WITHIN 90 DAYS!! That was an insult, not a good faith gesture. They nickel and dime for everything, and take poor accountability for their errors."
Pros: "The pilot talked us through the turbulence and gave adequate and great information. The crew was polite and nice."
Cons: "Overall the food options didn't include an actual meal. That wasn't the specific flight's fault- more of an overall problem."
Cons: "These flights are horrible- hard cramped seats, no services, not even a cup of coffee unless you pay extra. $40 to bring a carry on bag on the plane. Cost more than any other flight in the long run."
Pros: "Boarding process was easy Crew were attentive On time I didn't pay for a seat, but got a window anyway"
Cons: "Checked bag and seat fees Seats do not recline Charge for water! Tray tables are half the size of typical trays, but I guess since they don't feed people, it's not much of a problem"
Cons: "Mechanical problems caused 3+ hour delay. Missed being able to pick up my rental and didn't make for quite the same evening."
Pros: "Cheap n effective"
Cons: "Airport work"
Pros: "Cost savings, ease of use and cleanliness of aircraft!"
Pros: "Everything!!! Super impressed!"
Cons: "That I had to leave the amazing experience and go on vacation. :("
Cons: "Flight was cancelled without explanation. Found out at the airport instead of text, email, or call beforehand."
Pros: "Michael Castillo helped me with the luggage at the DEN Airport. Really nice guy! He was very kind to me made me feel like a VIP. He has great customer service skills especially for pregnant women. Also a flight stewardess lend me her sweater during the flight. It was very kind of her and she was very understanding of my pregnant needs."
Pros: "I got to sleep and I got the window seat."
Pros: "favorite flight schedule from Den to FLL or visa versa...Thanks"
Cons: "Unexplained delays. Then finally someone says the pilots haven't arrived. They still decided to board us, but apparently they couldn't turn on the air until the pilots arrive, so we cook in there, not knowing how long this will go on. Finally, the pilots arrived. Air turns on, but still we wait. And wait and wait, all the while Spirit sends me a total of FOURTEEN delayed takeoff and arrival emails. As if I couldn't already get the gist sitting on the plane waiting waiting waiting. Finally, we get rolling, but never is there any acknowledgment that we've been waiting or that they're sorry for the continued delays or something nice yadayadayada. Last Spirit flight I'll take."
Cons: "My flight was delayed for 5 hours"
Pros: "Fast easy boarding."
Cons: "Crew would not let us move to open seats that would give more comfort."
Pros: "It was not bad but it could have been a lot better"
Pros: "You get what you pay for. Departed on time and arrived early"
Cons: "The beverages (soda) were overpriced."
Pros: "I picked my seat beforehand and it was a big, comfy seat. Flight was on time and smooth. Nice crew members"
Cons: "I dislike that you can't even get water without paying for it. Offer a little something!"
Pros: "Good price. Staff and flight crew were courteous and efficient. This was my first time on this type of aircraft and what struck me was how wide the aisle was. It made moving around a lot easier. I found a row of open seats in the back, and the crew let me switch to that row and I was able to stretch out. That was nice."
Cons: "The seat comfort was ok for the first hour, after that I was cramping up and hurting a bit. A cross country flight would be a killer unless I switched to the good seats up front. I'm 65, so maybe that's part of the problem."
Pros: "The plane was clean and in good condition. The crew was professional. The flight was on time and ahead of schedule."
Cons: "This was my first flight with Spirit and I will avoid flying again with Spirit. Too many surprises with the extra expenses such as the seating charge, the baggage fees (especially the 40 pound limit on check in baggage which was new to me), the extra fees for not completing tasks online. It is just a nuisance to try to keep up with the next fee that will be sprung on the passenger. No more!"
Pros: "Smooth flight Cheap"
Cons: "Delayed an hour Spirit had to file for clearance to depart by hand"
Pros: "it was sufficient"
Cons: "charged for bag at check in."
Cons: "I paid more money during check in to an upgrade seat. Once on the plane, other passengers sat WHERE EVER they wanted. The staff had problems with accountability because seat numbers and ticket assignments were completely ignored. What good is a seat assignment if staff ignores the flight manifest. In the future I will no longer fly spirit because you do not value my upgrade. I feel you have unfairly taken my upgrade money only to find out that passenger's can ignore the upgrade costs and sit anywhere in the plane."
Pros: "I just liked the fact that their airplanes were pretty clean."
Cons: "The flight prices are very misleading though. You have to pay $50 each way for luggage! That's is very stupid as you tend to find this out upon online check-in or at the terminal. They will try to sell you anything and everything!"
Pros: "nothing!! Worst flight I've ever had!!"
Cons: "Hated everything horrible service and delayed 4 hours with no weather never riding this airlines again!! What a rip off and they charged me almost 100 bucks for on carry on there and back"
Cons: "Flight from Phoenix was delayed. Takeoffs and landings were rough."
Cons: "1.Seated next to a very large man that should have bought 2 seats. I was only able to occupy 3/4 of my space. It was a very uncomfortable flight with having part of a strangers body touching and crowding me. There were no other seats available to move to. 2. When I asked for a glass of water, they do not give you, but you have to pay. 3. ALL other airlines allow a purse and a small carry-on. They charge $55.00 dollars. 4. They charge double for check in bag. $50.00, most others charge $25.00 I will not fly with Spirit again and heard other complaints from other passengers. This will be a short-lived airline."
Cons: "My round trip ticket was $150. Great deal except for the added $100 for my check in luggage! Which would have $110 if I would have carried on a bag! Ridiculous! For that price I could have taken another person with me! Next time I should just wear all my clothes I would normally pack and check nothing in! LOL!"
Pros: "Fast boarding, but then we sat with the door open for 20 minutes. Flight was fine. I would only ever consider flying again if there was a phenomenal price break from the next cheapest airline."
Cons: "Gate change with no announcement or change on departures board. Late takeoff. Tiny cramped seats, and miniature tray tables. Trash in front of my seat at boarding. The majority of passengers seemed to be inexperienced flyers, maybe gravitating towards the cheap fare? VERY annoying, needy, chatty, panickey at take off and landing. Not a pleasant environment."
Cons: "The policy for paying for carry on baggage is confusing because you can carry on the same weight and cubic inches as baggage that you have to pay for as long as it is two parcels instead of just one. I will not be flying Spirit again"
Pros: "I will never fly with them again."
Cons: "Customer service was aweful. Women at the front would not allow my ticket to be printed however I was already checked into my flight. They are crooks trying to squeeze money out of their travelers. If this isn't taken care I will no longer purchase from kayak either. I have been a long standing customer of yours. It's the only app I use to purchase tickets. I am now missing work and was forced to pay 100$ to get a later flight. Very disappointed."
Cons: "I had to connect in Las Vegas from Denver on a delayed flight, the connection as well was delayed. My self and traveling partner grabbed a sandwich returned to departing gate and plane was boarded and taxing away. They left early to make up for delay but we were not warned nor did they attempt to intercom us. We were 100 yards away. We had to take a flight 24 hours later and cost me $400 in hotel and a day's work. Very disappointed"
Pros: "Y'all are stealing money."
Cons: "Why do I have to pay for a carry on and on top of that it's more expensive than the other bag"
Cons: "We were delayed over an hour, with no support at the gate to explain why or let us know when we would be leaving. Incredibly frustrating, as I booked this flight (instead of another airline) for the departure time. Would have rather used another airline.."
Pros: "Flight was delayed. Could of been better"
Cons: "Delay of flight"
Pros: "Very pleasant and laid back attendants were very polite and courteous and my name is David"
Cons: "Over 2 hour delay but ya know. It happens"
Pros: "spirit was late both ways. three plus hours late on the way home... so much so the train back into the city was closed and i had to take a $50 cab. i like the idea of cheaper fairs for simplicity, but its worth paying more if spirit cant even get the basics right."
Cons: "spirit was late both ways. three plus hours late on the way home... so much so the train back into the city was closed and i had to take a $50 cab. i like the idea of cheaper fairs for simplicity, but its worth paying more if spirit cant even get the basics right."
Cons: "The delay was ridiculous, and customer care was not helpful up at all. Way to go taking take of customer by not offering anything."
Cons: "Baggage fees and my seat had virtually no padding in the back"
Pros: "My flight was canceled indefinitely the night before the flight a) without any heads up and b) due to thunder and lightening, it was the ONLY 6am flight canceled. It's unacceptable to conduct business this way, and to no accomodate as a result. I was left completely screwed over to pay ASTRONOMICAL fees to get home for a family wedding I was in. To rub salt on wounds, Spirit's employees (very tall thin man, young to middle age, on the left far desk) along with one other, were rude, unhelpful, condescending, unprofessional, the list goes on. Spirit just lost a very loyal customer who always stood up for the company name. I expect and deserve better. Guess I'll go to Frontier."
Cons: "My flight was canceled indefinitely the night before the flight a) without any heads up and b) due to thunder and lightening, it was the ONLY 6am flight canceled. It's unacceptable to conduct business this way, and to no accommodate as a result. I was left completely screwed over to pay ASTRONOMICAL fees to get home for a family wedding I was in. To rub salt on wounds, Spirit's employees (very tall thin man, young to middle age, on the left far desk) along with one other, were rude, unhelpful, condescending, unprofessional, the list goes on. Spirit just lost a very loyal customer who always stood up for the company name. I expect and deserve better. Guess I'll go to Frontier."
Pros: "the people were great! - no frills or BS just there if you needed them."
Cons: "the long lines in Vegas - but i still made my flight :-)"
Cons: "The Flight was delayed for 7 hours but through out the process there was no clear information when we would be able to fly. So it was hard for us to make a decision on what to do. The airplane we were supposed to ride arrived 6 hours late at 12:00am and they told us first that if we dont board by 12:30am the flight will be canceled and rushed us to the changed gate. Then told us because of inspection that the flight will leave maybe in an hour. We ended up boarding at 1:30 and the flight attendant had no regard of our situation. She made loud and unnecessary PA annoucements such as "now we will dim the lights for your comfort so you can rest well" after the plane has been in the air for 40 minutes. Just overall a terrible experience. I understand now why the price is so cheap."
Pros: "I liked that Spirit upgraded me to a window seat with no cost and that there were no delays."
Cons: "No dislikes"
Cons: "Customer service took 20 minutes to refund my money and didn't even attempt to get me on a flight with another airline. This has been the worst experience I've ever had with an airline company. I could not be more disappointed."
Pros: "The boarding process was smooth and we took off/ landed on time."
Cons: "The crew was complaining as we were boarding about how tired they were to each other and not really helping guests. There was a crying baby for a long time on the red eye and I felt they could've offered the mother some help but they didn't do anything. Then the mother tried to stand up after we had landed but before the seat belt sign had gone off and the stewardess freaked out on her. Could've handled the situation much more professionally. The seats suck, the tray tables suck, not having a complementary beverage sucks, and paying for carry on bags sucks. But that's Spirit and everyone knows that is why they suck."
Pros: "Crew and service were good. Bag feed"
Cons: "Bag fees were outrageous."
Cons: "Your seats suck, the price to carry on a bag is outrageous. This is my least favrioute airline, yeah you have cheap prices but after its all said and done it's cheaper to book through southwest"
Cons: "Everything worst airline."
Cons: "My flight was so delayed I missed my dinner, my ride had to leave so I had to pay for that, and I couldnt check into my airbnb. This long delay cost me so much money and really affected my trip and reason for going to LA."
Pros: "The crew was friendly, refreshingly casual, and very accommodating."
Pros: "Cheap fairs"
Cons: "Had to pay for water."
Pros: "cost of flight"
Cons: "additional fees on EVERYTHING from carry ons to food and drinks...and all of it pricey..."
Pros: "Everything was on time."
Cons: "Being nickle dimed for all services."