|September||Best time to beat the crowds with an average 4% drop in price.|
|March||Most popular time to fly with an average 10% increase in price.|
Average price of a round-trip
|$349||(avg. price over the last 2 weeks)|
Good deal for a round-trip
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Scores according to KAYAK customer reviews
Cons: "Nothing all excellent"
Cons: "It was great! Nice job Delta !"
Cons: "Wouldn’t change a thing! I don’t always fly! But when I do!! I fly delta!!"
Cons: "For options none. No drink carts at all. Had coffee once after I asked. Poor quality entertainment. Just a huge waste of money."
Pros: "Christina brown was amazing at gate"
Pros: "The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight."
Cons: "The main economy seats were far too narrow."
Pros: "I always have a consistently good experience on Delta. Everything was great."
Cons: "It was a Great flight. I always enjoy flying Delta"
Cons: "My flight was delayed almost 3 hours. Not good. Once in the air it was fine."
Pros: "Everything ok. I was hoping to buy food but glad to see almonds as one of the free snacks. Delta seems to be upping its game a bit lately."
Cons: "No US carrier seems able to master smooth boarding without standing waits."
Pros: "The crew was great and the free entertainment was great"
Cons: "Bring back pillows and blankets especially on red eyes out of Anchorage"
Cons: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
Cons: "They were great"
Pros: "Crew was great"
Cons: "1.5 hour delay...no reason given!"
Cons: "Flight was delayed and completely packed so our family could not get seats together"
Cons: "Better screens for in-flight movies. More legroom or upgrade options."
Pros: "Not much. Boarding by "zone" works ok, but is no quicker than most other boarding methods."
Cons: "Boeing 767-400ER seats had no leg room for 6'+ traveller like me. The entertainment system was so old that there were no 115v outlets or USB ports. On a 7-hour flight, that is a significant problem for travellers today with multiple electronic devices. Finally, we were not told in advance that we had to go through security twice and through US Customs BEFORE leaving Dublin. So, the 6-hour layover at JFK was a complete waste of our time as we did not have to go through Customs there."
Pros: "First leg from San Diego was excellent."
Cons: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"
Pros: "The plane, crew was clean, newer and had TV's in the backrests. Remember to bring headphones! Seats are tight, but the crew was friendly and may the flight experience positive."
Pros: "Friendliness of staff. Second flight was a newer plane - sweet!"
Cons: "For a long flight perhaps a little more in the snack department."
Pros: "Crew was all very nice"
Cons: "Flying is always uncomfortable"
Pros: "When deplaning in Denver, I was impressed that the captain was the staff who got behind my wheelchair and offered to push me up the walkway :)... New aircraft, kind staff, shorty flight!"
Cons: "Nothing disappointed, butt i didn't have any good besides pretzels."
Pros: "Not much to like here. The new crew was pleasant"
Cons: "Old crew was surly. Plane had much problems and finally replaced. Left 5 hrs late. Delta claims it doesn't have to compensate for a late flight - just a cancelled one so guess which this was The baggage fees are obscene and the gouging of the customer is immoral. No wonder people hate the airlines."
Cons: "Excellent service excellent pilot"
Pros: "Overall, the flight was very smooth and I thought the crew did a great job."
Cons: "I know this is a federal regulation, but I have to mention it as it is part of the boarding process. For the life of me, I can't understand why it is necessary to go through security again after re-entering the country. Understandable that I have to go through customs, but going through security again is ridiculous."
Pros: "Flights were both on time and boarded quickly. Crew was wonderful!"
Pros: "Free in flight entertainment"
Cons: "One of my bags went to Santa Fe"
Cons: "This is my third flight this year with Delta and every time we wait for the "crew" to get off from another flight. And as soon as they get there we can board. It's getting very annoying. Fix it."
Pros: "I love the new snack choices! Way to go Delta for offering Kind bars now!! This is awesome."
Cons: "Tiny old plane, props blocked my window view, no entertainment system."
Pros: "The staff of the flight were very friendly and attentive. They were great!"
Cons: "I'm tired of Delta making it IMPOSSIBLE to experience benefits of my loyalty. I flew literally AROUND the world in the past 6 months and it STILL doesn't qualify me for anything more than Silver elite? Seriously? When you use a voucher because of their error to lower your ticket price, but still pay cash for it, why does that then automatically exclude you from upgrades? Poor customer loyalty, in fact, non-existent these days."
Pros: "Early arrival. And service"
Cons: "I was assigned very last seat and there is no reclining option."
Cons: "long wait and delayed flight"
Pros: "WiFi, good flight attendants"
Cons: "Would like to see Direct TV along with Delta Suite so can watch live TV"
Pros: "Attendants and entertainment"
Cons: "Delays for no explained reason"
Pros: "One male attendant from the first class cabin - super sweet and attentive to our needs even tho we're not seating in the premium cabin"
Cons: "Junior attendants in economy comfort seat - so lazy and whiny!"
Pros: "From the Ground crew to the Flight crew, you can feel the genuine care and thoughtfulness of everyone! They even remember you, if you fly often enough, and let you know how much they appreciate your business."
Pros: "Very professional and caring."
Pros: "plane had individual movies for free with each seat!"
Cons: "Flight was repeatedly delayed. Ended up being over 3 hours late to depart due to weather. Another delay due to mechanical problems."
Cons: "I've only experienced delayed flights with Delta ... and this was no exception. It wasn't weather-related, nor a late flight delivering a plane - just no ground crew to service the plane between flights."
Pros: "Upgrades, staff on and off the plane"
Cons: "The reservation system crash, it happened less than 24 hrs before our return flight to come home, fortunately it was resolved but it was a bit stressful"
Pros: "nice snack"
Pros: "As always seats are spacious"
Cons: "They weren't selling food on this flight which is entirely too long to be without a meal"
Cons: "We did not board at the scheduled time, although I believe we arrived on time. The crew was demeaning and singled out individuals who were causing the aircraft to not move. It was in a very pretentious manner, not like southwest personnel who have similar antics but with a playful tone. The plane is a small one where bags don't fit overhead and many head bumps occur. We arrived fine which mean the flight was successful but it was not very enjoyable."
Pros: "Left on time, arrived early. Great cabin service, attentive and polite. Comfort Plus seats are worth the extra few bucks."
Cons: "Nothing. Low rating for entertainment only because there really wasn't any, but I wouldn't have used it anyway, so no big deal."
Pros: "All went as planned and expected. No thrill- like taking a Greyhound bus in the old days...gets you where you are going but without much pizzazz New seats and quite clean, but the new seats were very hard and uncomfortable after an hour."
Cons: "Somewhat claustrophobic and always wish the drop down tray table behind could be disconnected from my seat. When the passenger behind uses the tray as a set of bongo drums to keep beat with his headphones it is a pretty miserable trip."
Cons: "3+ hour flight with no TV/ entertainment"
Pros: "The first leg had awesome pasta.Then, on the 2nd leg, Philly to Denver, they had a "pay for meal" option for turkey with Chutney sandwich - again, delicious. I should add that the service was very good as well."
Pros: "Staff was great!"
Cons: "Seats were really uncomfortable up and reclined. Overhead baggage was full by the time I boarded and there was no enforcement of the carry-on baggage sizes... This needs to be addressed and contributed to our lack of comfort, noting this was the last leg of an 18 hour journey. My body still hurts today after a good nights sleep."
Pros: "Wonderful, again. Will fly American any chance I get!"
Pros: "The onboard entertainment selection was excellent; great movie selection, wifi connection, and flight details. A winner! So much so that I chose to binge watch movies and not sleep!!"
Cons: "Stop serving early"
Cons: "Watched a very weird interaction between Muslim (with a hajib) women with a kiddo and desk crew. She wanted to sit next to her child on the flight and needed to switch seats to be able to. Woman was very gracious and understanding that she was asking for an accommodation. Ends up her flight to Philly had been moved to a different gate after they had found a volunteer to switch seats. Volunteer was totally unfazed but Desk crew made it seem as tho the Muslim mom was at fault for the time and trouble they had had to go through to accommodate her. She apologized profusely and was very appreciative for the trouble evernote had gone to for her. . As she walked away the crew looked at each other and shook their heads. Pretty crummy way to treat customers!"
Pros: "Good serice,"
Cons: "Good service to switch flight pattern from greenville to new bern but still a delay that cause a 2 flight connection. Lots of on-line issues with check-in, overall a stressful day, hopefully it will all work out!"
Pros: "Missed the flight. Money was not refunded."
Cons: "I can't rate it because they canceled my entire itinerary without so much as an email. I did not take my flight to Wilmington via my original flight. I had to book another flight because the change fees were too expensive. I did not know that my return flight to Denver had been canceled until I was checking in a few hours before my flight. I was told my ticket had no value. Awesome! It really stings that I then had to book a new return flight, and because I am a teacher who makes about $23,000 a year, I had to book the cheapest flight, which was with American. I do not plan on giving them any of my hard-earned money in the future if I can help it."
Pros: "More improved than the last trip I took with AA to Denver. Efficient boarding."
Cons: "We sat on the runway for 3.5 hours while the crew cleaned up a fuel spill and we waited for a different co-pilot."
Pros: "The smooth flight."
Pros: "I fly this route with American pretty often. The cabin crew was good. Everything else seemed sub par."
Cons: "Our take off was delayed, officially due to fueling the plane, but if the plane wasn't fueled ahead of time, someone failed to do their job properly. Also, while I'm starting to think that A320s just suck mechanically for landing (they always seem to land harder than a 737), this one seemed a little extra rough."
Pros: "We were able to get to Denver"
Cons: "Jammed in like sardines, rude flight staff, extremely hot aircraft for November"
Cons: "Unexplained delay in leaving but only arrived about 10 min later than scheduled. Took an hour from pulling into the gate for bags to arrive though which caused me to miss my shuttle. Never had to wait more than 15 min for any other airline at DIA."
Cons: "They did not check the toilets before we left so we were diverted to St. Louis and I arrived in charlotte 3 hours late"
Pros: "Flight not entirely sold out. So they let my 14 month grandson have an empty seat between my daughter and I. That was a great gift since he doesn't sleep and is jumping and crawling all over the place. And I'm sure the other passengers were breathing sighs of relief!! Also super smooth landing and nice flight attendants."
Cons: "Flying with an active 14 month old toddler boy and of his "stuff" is nothing less than anxiety provoking. Not much the airline can do.."
Pros: "The departure time. This left enough time to get to the airport and go through security without rushing!"
Cons: "Sitting in the middle Paying for luggage ( I wish Southwest flew out of ORD)"
Cons: "Had to board three times, two different planes. I understand mechanical problems, but 3 hours later, and on another plane, the captain starts making stuff up, saying that the only reason we hadn't moved in the last hour was because people were using the bathroom, then something about having to deplane because the plane couldn't back up with us on it because of some sensor? And then, surprise ! All of the sudden they noticed there was an issue with his and some of the crews' hours and we had to wait till they could locate more crew. But they gave us each a 1/3 glass of water and later a $12 food voucher which didn't even cover a meal and beverage. Whoop-de-do. 7 hours later we finally boarded for the third and last time. The crew on the other hand stayed professional and friendly."
Cons: "Seats too small and the gentleman next to me was a big guy so crowded over into my seat some."
Pros: "American Airlines is my favorite Airlines to fly. There is a little more leg room and the seats are a little wider. The staff is very professional and courteous."
Pros: "Very friendly staff"
Pros: "The plane was new on the interior and comfortable."
Cons: "The customer service from AA representitives in the airport was completely unnacceptable and the absolute worst service I have recieved in an airport to date! One incident during this trip was as follows: When arriving in Charlotte and running to catch my connecting flight, I arrived as the lady at the desk was closing the door, she looked at me and rolled her eyes. When I went up to the desk along with the other passengers arriving from the same flight as me the AA representative said "Hurry up , I want to go home!! At a point I'm just going to cut you off and that will be it!" She was of no help to me in anyway amd was forced tonstay the night in charlotte ; Normally this would not have been such a big deal, However I am on emergency leave from the Navy rushing home because I have a very serious family emergency, that representitive was very lucky I held my temper! From now on thanks to the poor unproffessional customer service I received I will no longer be flying American Airlines!"
Pros: "I liked sitting next to my friends."
Cons: "Lack of leg room"
Pros: "They showed American ninja warrior."
Cons: "Everything. The flight was delayed greatly even though the plane got to Chicago only slightly late. Then they make us board and just sit in the plane for an hour. Then finally we start moving, the plane is uncomfortably hot even with the air blowing on me, the flight attendants look like they hate their life, it was honestly horrible and I will never fly with American Airlines EVER again."
Cons: "The service was terrible, 4 hour traveling and not food."
Pros: "Had more leg room."
Cons: "The delay in the flight. The extended boarding process."
Pros: "the entertainment was good. Loved the free wifi. Loved the complimentary drinks"
Cons: "The flight took 45 mins to depart after the scheduled time. The flight attendance were super rude. The pilot was not easy on the landing or how he took off. First flight ive ever felt sick on."
Pros: "A free airline ticket!!"
Cons: "I did not like the fact that American Airlines cancelled my 17 Yr old neice's flight from Dallas to Denver over a thing called "timed-out". And had her sleep in a room with a cott instead of a hotel room. And the fact that we as customers pay good money for tickets only to be subject to the airlines way of business. It is absolutely unacceptable!"
Pros: "Very comfortable First seat on the E75. Lots of space."
Pros: "COMFORTABLE SEATS EVEN FIR A BIG GUY LIKE ME, FRIENDLY STAFF."
Cons: "LAST RED EYE FLIGHT WAS CANCELLED"
Pros: "The space on the newer plane."
Cons: "Being redirected to Dulles and just told to fend for myself. My phone was dead, I lost my charger and there aren't any pay phones in Dulles. All of the restaurants were closed because of the time and I was rudely told by the AA employ that greated us that she was the only gate attendant."
Cons: "Im still in dallas.....very angry"
Pros: "I fly alot! I have never been on a plane that was so shaky from take off. No wind nothing crazy effecting the pilot. It felt like maybe it was his first flight"
Pros: "On time and good price""
Cons: "Don't like the communist inflight movie choice shown? Other option than pretzels for snack?"
Cons: "The American Airlines representatives in Miami were rude as hell. Worst customer service ever."
Pros: "Flight delayed provided snack in terminal at gate."
Cons: "Flight delayed three hours"
Pros: "The flight staff was efficient boarding people and were pleasant despite the close quarters, full plane and bumpy turbulence."
Cons: "The boarding crew woman was completely and unnecessarily rude. I have a small purse I had gotten out of my backpack to get my boarding pass that she insisted I put back in my backpack before loading. I understand the concept and reason for the request but the manner in which she did it was so uncalled for. I don't recal a time in which I've been spoken to in that manner in a very long time. While I was doing it (it took literally 5 seconds), she was screaming at me to walk over to the side and lose my place in line. After I quickly put it in she screams it must go in all the way, which it was. There wasn't even a bulge from it and it closed with ease. I'd be happy to provide a picture of my small backpack/purse."
Cons: "I was dissappointed in the additional baggage fees for checked bags and then have to watch people fight for carry-on baggage space. Ridiculous situation airlines have created. Plus flight was delayed because of mechanical problems coming back. But in flight was comfortable and well done."
Pros: "Absolutely nothing about them. By far worst experience ever."
Cons: "The staff talked to me in a condescending voice. First flight I called the airlines and asked simple questions on what time we should be there and the process. Then we get there by said time and they said she missed her flight. Keep in mind I have a one hour each way drive to lax. Came the next day 3 hours early to stay in the line 3.5 hours and the line was short! They let people cut us left and right and the staff was rude on the phone and there. I lost ANOTHER work day dealing with them. They said she was on standby for next flight 3 hours later only to get to the gate and they said they NEVER EVEN PUT HER ON THE LIST. then she got put on the next flight 3 hours later to get told it was a full flight and so she waited another 3 hour flight and finally got on... on top of the stress I went through, the work I missed out on, the drive and gas it took to get there, her first day of her Job was the next day after that mayhem! It was absolute chaos. I can honestly say I hate that American airlines and I don't think it's right. The person next to us also had a horrible experience with them in the line next to us. She missed her best friends wedding due to three disorganization and horrible service.... SHE WAS SUPPOSED TO BE A BRIDESMAID!!! I wrote the company.... but I expect no return or respect from them if I can't even get that from their condescending customer service "manager" ABSOLUTE WORST EXPERIENCE EVER!!!!!"
Pros: "Professional, punctual good flight"
Cons: "Like on domestic flights limited service."
Cons: "Had to check my bag because they ran out of overhead bin space."
Pros: "Customer service rep was very empathetic."
Cons: "AA canceled my flight three hours before departure, and were unable to provide a reason or rebooking when I called, resulting in me missing a close friend's wedding. Never will be using this airline again."
Cons: "After 6 delays between 5 PM and 10 PM the flight was cancelled. They wouldn't comp a hotel and left us fending for ourselves. I finally arranged for my family to fly into a different destination 2 hours away from home after mid-night and drove home."
Pros: "The crew , flight , inflight food and entertainment all excellent"
Cons: "I need more food . Give us 2 drinks and a second snack before landing"
Pros: "Checking in with kiosk was easy. Boarding went quickly. Seats had adequate space."
Cons: "Older plane than the one going down. No seat back entertainment. Typical mini bag of pretzels and a drink."
Pros: "Great flight"
Cons: "Crew was fantastic on United!"
Pros: "I watched a good movie."
Cons: "The plane seemed old. Food was pretty lousy. Hummus was dry, crackers were stale."
Cons: "Need power outlets at seats."
Cons: "Over two hours delayed. Had to carry on carry off my bags that were heavy. Messed up my schedule. Had to incur extra charges at San Diego destination due to the inconvenience."
Cons: "We were delayed in Chicago due to weather coming home from Europe. We were not allowed to use the business class lounge even though we paid for business class tix. My family is still sitting in the airport waiting on their flight to dallas. We have been up now for over 24 hours. We should be allowed to be someplace comfortable for the price of the business class tickets. poor form on Lufthansa’s part."
Pros: "Service on Lufthansa is better than most us carriers"
Cons: "The gate agent did notice I was changing carrier but did not distinguish my bag at Check in"
Pros: "The entertainment can stream a large library of movies to your device"
Cons: "Seats only marginally comfortable, weather delays caused us to leave very late (although I made my connections, many did not)."
Pros: "No problems to deal with"
Cons: "The team in the airport seemed unsure about how to handle situations including checking people in, using the new TSA pre- check line, & resetting is he security equipment."
Pros: "Extraordinary efforts to accommodate bags in the overhead bin."
Cons: "No one could get their story straight and actually lied! I was sent a text (I was already at the airport) that the flight would be delayed due to "aircraft maintenance". Not true in the least bit. Then when we finally landed in Denver (nearly every person on that flight missed their connecting flights) we were told the system said the delay was "due to weather". Another lie. Then they announced there would be gate agents to meet us when we got off the plane to assist with connecting flights. First gate agent said "I have no information you have to go to gate 56". The person at gate 56 said "I don't open for another 15 minutes so you have to go to gate 39"! The real story? They made us change gates 5 times in Fargo! The gate attendant was using the "F-bomb"! It wasn't aircraft maintenance or the weather. They couldn't get the walkway to work! In the end, we still left from the original gate and had to walk outside on the tarmac to board the plane. Why didn't they just opt for that to begin with and avoid all the missed flights? My measly voucher isn't nearly enough compensation and if United ever expects me to fly with them again I am expecting a full refund (as other passengers received- I witnessed the manager in Denver authorize a full refund for another passenger but only offered me $50)"
Pros: "Flight departed on time and landed ahead of schedule."
Cons: "United baggage check in at Orlando Airport was chaotic with huge crowds, inattentive United staff ignoring passengers, and a baggage conveyor belt that was broken down."
Cons: "It was super cold. Miserable."
Pros: "Security was quick and efficient. Boarding was extremely organized. The airline attendants were attentive. The pilot on United informed us when the possibility of hitting turbulence occurred so we could adjust accordingly. Overall, great travel experience."
Pros: "Boarding and landing ahead of schedule"
Pros: "Generally it was ok. Travelling is so horrible these days that "ok" seems pretty great."
Cons: "My bag was lost but my husband's, checked at the same time, made it."
Cons: "Refused to delay connecting flight in Denver even though severL of where already on ground in delayed flight coming into Denver. Albuquerque flght was still at gate when I got there, having run through airport along with several others. We were refused admission to plane despite delay being United's fault. Unacceptable! I will avoid flying United in the future whenever possible"
Pros: "I didn't fly.I bought the ticket for my son. He had no complaints. You should ask in your questionnaire if the booked flight was for self or someone else."
Cons: "How they canceled one of my flights just as I landed at my layover for that flight when I look back at Boston they had a direct flight ready for my destination. Very poor management I was stuck in Chicago with no money or food for hours then after they start boarding for my new flight they tell me that I may not be able to get on even with ticket in hand. It was a joke and very stressful"
Pros: "Boarding was uneventful, but I wish I could have gotten a gate check....I;m 76 and getting my bag above the seat is difficult. But the gate attendant said there was no gate check on that flight."
Cons: "I had a center seat and that is very uncomfortable for me."
Pros: "Got there on time."
Cons: "Private screening does not work well. Very little kneeroom. No room in seat back pockets to put anything."
Pros: "On-time departure from Cancun but early arrival in Denver (relatively mild jet stream?). Otherwise, fairly typical United cattle carrier."
Pros: "The pilot apologized profusely for our delayed departure, and offered us free in-flight TV. He made up time, and we arrived only 30 minutes late (take-off was delayed over an hour)."
Cons: "Airplane went to the wrong airport and caused 3 hour delay . Missed my connecting flight."
Pros: "Suitcase arrived at the carrousel on time , much better than Houston."
Cons: "Delayed and got downgraded without refund of difference"
Cons: "I wish I could have gotten more beverage (water) during the flight. Very dry in the cabin but all-in-all, it was a pleasant experience."
Pros: "This leg of my journey was fine. Sat in the middle seat. Was able to sleep most of the way."
Pros: "United seems to be recycling which is a good thing."
Cons: "The obnoxious child sitting behind me. He kicked the seat and pulled on the tray."
Pros: "Instead of a 4 hour layover in Denver, I was easily able to get on an earlier flight to slc thank you to such a wonderful front desk agent. Even the crew members on board were so pleasant you could tell they truly enjoy their job and want to make for an enjoyable flight. Thank you United!! Will be flying with you again!!"
Pros: "Extremely friendly crew"
Cons: "No entertainment, but that is expected"
Pros: "Efficient boarding"
Cons: "Very rough flight but pilot did a good job of keeping passengers informed"
Pros: "My flight home was surprisingly faster than I thought it would take and the entire time I was comfortable and relaxed."
Pros: "The crew members were welcoming and the cabin was clean."
Cons: "Only limited drinks were available and then the flight attendant forgot to bring the water I requested. Thankfully it was a short flight, so it wasn't that big of a deal."
Pros: "Customer service at Dulles was helpful"
Cons: "My trip was jacked up on both ends, starting with cancelled flight at 11 p.m. the night before, phone calls to United to change flights on the way out, and then maintenance on the way back home, which caused me to miss my connection in Dulles. Horrible accommodations, bad replacement flights, baggage service in Syracuse was dishonest and apathetic. All around bad."
Pros: "I am so don't think there's anything like that flight"
Cons: "Crew was very disrespectful when you asked him a question it was like they made you feel as if they've had to go out of their way to try to help you out Very to satisfied with the crew along with the seating"
Pros: "very comfortable ride, no bumps at all."
Cons: "no snacks, didnt have my debit card to pay for the ones for sale"
Cons: "Route tracker was unavailable."
Pros: "Relatively easy to change flights due to weather delays"
Cons: "United personnel did not seem too chipper."
Cons: "Delays in take off"
Pros: "I arrived alive."
Cons: "United Airlines has one job, to move people from one location to the next. I'm concerned that United thinks it's in the data transfer business or the package hauling business or some kind of "gotcha' Internet business. There were never enough people at United to help me with my problem. Those real human employees that I found were mostly overworked, over regimented and procedure focused."
Pros: "Price was good but had to pay an extra $25 for baggage. Guess this is the new normal ans since I dont fly much I wasnt aware."
Cons: "Delayed flight due to a maintenance issue."
Cons: "Flight was delayed three hours which screwed up my connecting flight and put me in Minneapolis for the worst of the rush hour traffic"
Pros: "The entertainment is flight dependant. One flight had a personal tv monitor which is cool but you have to pay to watch it. The other had a thing where I could use my device and they had a decent selection but for some reason I kept being disconnected, the problem could have been my device but since I have never had that issue with the device before I blame united."
Pros: "Space for knees seemed to be more than usual. Attendants were friendly and responsive."
Cons: "Crying kids. Free entertainment was limited."
Pros: "The staff were great."
Cons: "We need snacks that are already included in our ticket prices."
Pros: "So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful."
Pros: "Frankly, there wasn't much about this flight that I liked besides the fact that I was lucky to have an empty seat next to me. Otherwise it was terrible."
Cons: "To start, my flight was delayed an entire hour due to our plane being towed from terminal B all the way to terminal C. I feel that is something that should have been looked into considering where the plane was coming from previously and the flight should have been planned for a later time to accommodate the wait time. Then as I am about to board the plane overhead compartment space ran out of room forcing me to check a bag which is why I brought a carry on to avoid any confusion when it came to checking the bag itself. When I arrive in Denver I go immediately to the baggage carousel and wait almost a half an hour for my bag which never shows up. Turns out when being forced to check my bag at the door it was tagged incorrectly with someone else's name and also a different flight schedule then my own. The Denver United team helped me find my bag, but after an hour and a half the ride I had arranged had left, I was over two hours late for a get together I was attending, with no way of getting home. I have never had such a terrible flying experience like the one I experienced on 12/11/15. I will never fly United again. I work in customer service I understand that people make mistakes but bottom line is to mark someone's bag with someone else's name is an extremely careless mistake that cost me my way home, my time, and my patience. Needless to say I was extremely unhappy and disappointed with United yesterday."
Pros: "Quick and easy flight"
Cons: "Could not enter the gate, waited on the tarmac after arriving for a long time with rude flight attendants."
Cons: "The aircraft was freezing. The water was not complementary and I didn’t have a card to pay with I only had cash. The seat was extremely hard and uncomfortable. The flight was last taking off and landing."
Pros: "This trip was on a newer airplane I believe as it seemed there was a little bit more leg room between rows/seats. Seats did seem a little bit more comfortable than the previous Spirit jet I flew on."
Cons: "Still seemed cramped in the seats with not much leg room. Seats did not recline at all"
Pros: "Staff very friendly and helpful"
Cons: "Seats uncomfortable"
Pros: "It was better than Frontier Airlines."
Pros: "Missed flight! Got delayed and they never called us and we were at the gate area. Spirit is terrible."
Pros: "Low fare. NOT WORTH IT."
Cons: "Like flying with WalMart people taking a cross-country bus."
Pros: "I liked the VFW lounge and the free amenities for us veterans"
Cons: "Everything els, horrible everything..will never fly Spirit again"
Pros: "About the only thing that I can say I liked is, the boarding process went smothly for me & my luggage was on time."
Cons: "Where to start... paid more in bag fees & to get an isle seat for each(4)flights than I did for damn plane ticket! Flights delayed 4hrs another flight in same trip delayed 2 hours. Staff wasn't interactive/friendly I'd say 6/10 were nice. Asked for an isle seat the person helping at counter, said I'd have to pay to upgrade. Seriously- upgrade for isle seat!! I paid to have an isle seat on all 4 flights(I'm a disabled vet who was injured in the line of duty) I need easy access to toilets I'm unable to crawl over people, in turn need idle seat). Paid for isle seat all 4 flights- just to see the flights were super empty, people were sitting where they wanted anyway. Thanks for taking my $ for the seats tho spirit:-|. Staff wasn't that friendly compared to other airlines I've flown on. Not food. No entertainment on flight. Not worth it. If they don't do better business they won't last long I feel. There is potential just needs some work!"
Pros: "One of the attendants was extra nice can't remember her name but she sat rear facing at the middle of the plane. Very curious."
Cons: "Having to pay for a carry on is rediculous, penny pinching scam to up the cost of flying The attendant picking up the garbage was rude I disagreeing with him on some stupid topic and he said to mess with him that the attendants always win and the passenger always loses."
Cons: "This was one of the worst flight experiences of my entire life. I had to pay almost $200 in extra fees, which included everything from checked bags, carry on bags AND seat selection. Their website is awful! It took me over 2 hours plus 2 customer service phone calls before I was able to check in for my flight. Completely disorganized at the airport. Under staffed. We arrived 2 hours early and barely made our flight. We were in lines so long we barely had time to use the restroom, let alone find any kind of food for the flight. Upon boarding, I witnessed one of the flight attendants being extremely rude and hostile to a female customer who was talking to her friend about how bad her Spirit experience was. A supervisor came back and instead of reprimanding the rude flight attendant, she told all of us that if the flight attendant didn't feel "comfortable" with any of us, we would be "removed" from the flight! The flight was delayed because they closed the cabin doors before 10 additional customers were able to make it through their ridiculous lines. Instead of apologizing for their incompetence, they blamed the customers for being late, despite the fact that at least one of them initially arrived at the same time we did (2 hours before the flight)! Oh and the flight itself was rickety as hell with screaming babies everywhere. I'm absolutely DREADING the return flight home. This is the worst airline ever and should be shut down as soon as possible."
Pros: "The crew was very friendly and funny."
Cons: "The seats are very uncomfortable, hard, small and they don't recline. You have to pay extra for everything even water!"
Pros: "The crew coming back had a sense of humor. Made it more enjoyable."
Cons: "Still think your luggage rates are outrageous. What I saved on flight the luggage check in rate made it more expensive. Probably won't use you again. Sorry, but money is tight. And charging the outrageoust rates for snacks. Shame on you."
Pros: "Because of blizzard was cancelled. Took three days and hours to get another flight. Some on phone were not at all knowledgeable"
Pros: "Low cost"
Cons: "Crowded seating"
Cons: "I shouldn't have to pay for a carry on bag."
Pros: "The ticket price was wonderful."
Cons: "Paying for luggage, seat, etc. - everything is an up charge."
Pros: "Cheap fare"
Cons: "The seats are uncomfortable the crew was not polite. No complimentary anything. If I was someone looking truly for a bus of the sky experience then this would be it."
Pros: "Flight was cool the attendants where nice price for ticket great and we got there fast"
Cons: "Bag prices are to expensive seats where cramped"
Pros: "That I got home in one piece"
Cons: "That I ended up next to a super drugged out drug dealer gloating about how much cocaine he does and how he just took Xanax and has a giant wad of cash (that he flaunted during the entire flight) He passed or on me and his stupid hat fell off. A kind passerby handed it to me (yuck)... He smelled strongly of booze, smoke, and cheap cologne and used tons of swear words the entire flight. I'm shocked he wasn't kicked off the flight AND I WAS THE ONLY ONE WHO TRULY HAD TO DEAL WITH HIM...."
Pros: "Boarding and arrival was on time. I knew it would be crowded and a bit tight with no frills but for a short flight it was worth it for the price."
Cons: "No military pre-boarding, charge for luggage."
Cons: "2 hour delay with unnecessarily short notice Hidden fees doubled ticket cost at checkin"
Pros: "Crew was super nice/funny Cheap ticket"
Cons: "Seats felt like death No water"
Pros: "smooth flight, no hangups"
Cons: "The crew told us in the beginning that the toilet at the back of the plane was broken. It was a holiday weekend so I'm sure there wasn't just another plane sitting around to swap out for but it was really inconvenient and uncomfortable."
Cons: "Don't like being nickeled and dimed for basic services."
Cons: "Baggage cost."
Cons: "No refund or cancellation policy for medical reasons? Seriously? You've got to be kidding me. Not even a partial credit to apply toward a different flight at another time? Totally unacceptable. Customer service, based off shore, was absurdly unhelpful. I will NEVER fly this airline, regardless of price...EVER."
Pros: "It was easy to book the flight via the internet."
Cons: "Flight was cancelled due to weather but next flight offered was 4 days later.... Only option was to take the partial refund when I should have been give a full refund and buy a very expensive last minute ticket on another airlines."
Pros: "The seats are not comfortable and don't recline. The extra fees for everything are too high, especially the checked and carry on bag. Bags take forever to get to the carousel. I do like the direct flights."
Pros: "They gave me a refund"
Cons: "They did not have another flight for me for another week or so. Had to drive from Chicago to Denver. They did not try to put me on another airline either. You get what you pay for with these low budget airlines."
Cons: "We missed this flight because they close the doors VERY early... much earlier than other airlines. They also charge you for carry on bags and if we'd made the flight, probably oxygen. Never had a worse experience with any airline. Will never fly them again."
Pros: "Kind of a ghetto airline and it attracts lower income folks. You get what you pay for in life. Next time I'LL pay up and go with a big boy airline. Spirit airlines is basically like a public bus with wings on it."
Cons: "extra fee for carry on"
Pros: "Flight was cancelled. Had to go Southwest at premium price!"
Cons: "Too many delays for too long each time. This was the worst flight I have ever been on."
Cons: "Long lines everywhere"
Pros: "Teriible delay"
Pros: "Crew is nice, ticketing is slow and rude"
Cons: "There bag check cost carry on and checked is outrageous. Also, the check in process is ridiculous and almost made us miss flight"
Pros: "The price"
Cons: "The customer service was so terrible I would rather pay more to be in a more respected a irline. Never again and I will tell everyone I know about my experience how your staff handled the situation."
Cons: "$45 for a carry on..You can GFY Spirit."
Pros: "Nice crew. Very friendly once we were on board."
Cons: "You charge for everything, from seats (in order to sit together), to carry on baggage to checked baggage. We couldn't check in on line, and when we got to the airport, there were 6 agents no helping anyone, but not really helping us. Once we got to the boarding area, we were late boarding, but there were no updates with regard to why we were delayed or how long the delay might be."
Pros: "The crew was very attentive and positive."
Cons: "The flight was delayed, but the communication regarding the reason and/or expected boarding time was very poor. In addition to the poor communication, we boarded even later than expected. After landing in Denver it took more than an hour for anyone to get their bags; I waited 1 hour 5 minutes at the baggage claim for my bag."
Pros: "The seats w extra room was nice but it is stupid that I have to pay extra for it. When will airlines realize if you give nice seats and space more people will choose you."
Cons: "Charging for bags"
Pros: "Called Spirit Airlines several times to inform them that I could not fly due to medical reasons, but to no avail. Seems there is no one qualified to talk about medical decisions. My phone number is 619-890-6979 Hopefully, someone will call to resolve this matter Sincerely Barry Huntoon"
Pros: "Spirit did ultimately get me to Denver."
Cons: "It took over 48 hours to get from Detroit to Denver due to weather and security issues. The fact that these issues came up is not necessarily the fault of Spirit but Spirit did not offer any conveniences or accommodations while I had to wait for the issues to be resolved."
Pros: "Crew was nice, but has just turned into a ridiculous process and like many I'll do anything reasonable to avoid spirit in the future. Constant nickel-and-diming. And the things that spirit makes their crew do in flight are embarrassing for everyone. Felt like we were being treated like children in the boarding process in the check in process and throughout the flight. Non-transparent fees throughout the whole process makes people distrust the company."
Pros: "Spirit is very open about being inexpensive and why they charge for everything, instead of trying to hide it. I like the ability to go for the bare minimum - Staff was very friendly - seats don't recline might be eh (but then you don't get into battles with the person in front of you) -booked everything online and just printed my pass. didn't have to wait in any lines"
Cons: "All Denver flights were cancelled so after talking with Spirit Airlines the first flight they could get me back to Denver was Dec. 20th which was 5 days later. Extremely poor customer service. I will never intentionally book a flight on Spirit every again."
Cons: "I think that if its plan has any mechanical problems it needs to be repair before flying to destination! Now today I'm flying back to home but again still delay and the same problem with plane! I lost my 3 hours to coming to San Diego and spent more money than I thought! That's why I'd say they are not professional! Also I was going to change my flight for next day but customer service asked me to pay more than 100$ dollars, but I bought new ticket for next day for 34$ dollars! So I don't fly again with spirit airlines and don't recommend to anyone to fly with this airlines!"