Cons: "Delta.... they’rrrrrr Grrrreaaate!"
Pros: "The crews were super accommodating and my seat was so comfortable I actually feel asleep which is something I have never done on a plane before."
Cons: "Load the plane from back to front. It makes sense as people leave the plane from front to back"
Pros: "Most of the crew was great with the exception of curbside check-in in Denver."
Cons: "Curbside needs to stop chasing cash tips and do their jobs. If they focused on that tips would be easy to come by. The curbside attendant that took my bag didn’t even bother to check my id. He asked me my name and asked where my destination was. I told him Cincinnati as a layover then LaGuardia where he said that was wrong. He then proceeded to print a boarding pass that wasn’t mine and load my bag into the conveyor. Not 5 mins go by when I realize what happened I wound up having to go to special services to rectify the situation. Which ultimately consisted of me waiting another hour in LaGuardia to get my bag. Please delta have these curbside handlers actually want to do their job and stop chasing cash tips."
Cons: "Everything was really nice. The snacks were good. I don’t know if there are excellent t snacks but very good."
Pros: "Crew was friendly and efficient."
Cons: "Idk terrible flight experience with delta"
Pros: "I think Delta is upping its game, and I’m pleased to see that. Almonds for snacks, phone info about the state of your checked bags—good stuff."
Cons: "Of course the seat was not “super comfortable,” but whe you pick Economy, you know that."
Pros: "In flight entertainment"
Cons: "Food provided, other than snacks, would be a plus"
Pros: "We arrived eventually."
Cons: "Flight delayed three hours. Payed extra for an earlier flight. Very disappointing."
Pros: "Flight left on time and landed on time"
Pros: "Quick flight...ahead of schedule"
Cons: "Cheese It’s are boring...miss the snack mix"
Pros: "Comfort + was nice."
Cons: "Had a middle seat between two other men. I was given my seat by the gate. It would have been nice if they placed my more strategically. That might be asking too much but seems reasonable."
Pros: "Awesome Customer Service"
Cons: "Choice of healthier snack"
Pros: "Staff from Check in to aircraft very pleasant. Snack choice in Coach impressive."
Cons: "Couldn't believe the flight attendant walked around with a tray of snacks and bananas. When I asked for the banana, she said, "Oh I'm sorry, those are for First Class only". Really?"
Cons: "I bought a ticket thinking i bought it through kayak but I actually bought a ticket through a third party in India. Where no one spoke good English. I called the agency to find out if I needed a Visa for my visit to Australia and the told me no. So when I showed up to the airport I didn’t have the right documents and I MISSED MY FLIGHT. Also the wouldn’t just change my flight and charge me the change flight fee. They cancelled my flight entirely and made me buy a whole new ticket!!! Worst flight experience I’ve ever had and this is not my first time flying to Australia or out of country."
Pros: "Friendly cabin crew. Early am departure. On board entertainment is a great selection of movies/TV etc. Clean aircraft. Comfortable seating. Great flight."
Cons: "Had to wait for the crew from another flight before boarding p"
Pros: "Very friendly gate attendants helped us fix the problem that our frequent flyer number had not been entered on the boarding pass. This may have been because of the booking co., Just Fly."
Cons: "Would have liked more seat options, like when I book on Delta's website. Didn't have enough advance warning."
Pros: "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
Cons: "Flight delayed, almost missed international connections"
Pros: "Boarding, friendliness of staff"
Pros: "Anything from free WiFi, entertainment, leg room, commentary drinks and snacks. Great service!"
Cons: "Frontier canceled the flight. Delta delayed the flight that I rescheduled. One of the worst traveling experiences I have had in a long time. My day started at 3:30am. I’m just now going to my hotel at 12:40 am"
Pros: "Short flight"
Cons: "In SLC they boarded by row numbers and not zones. Weird..."
Cons: "Engine problems-2 hour delay"
Pros: "The fact that there was a screen for movie selections and a charging port for my phone and the flight attendants were super nice"
Pros: "Good flight crew"
Cons: "Delayed due to mechanical issues. For 3 hours. No offers for free drink or wi fi. When we finally land we were on the runway for half hour."
Pros: "Great people and crew early arrival nice passengers"
Pros: "Crew was nice."
Cons: "The Entertainment sucked. Again I was sitting in comfort class which in theory should buy you more comfort and better entertainment. There was a ton of movies from the 90s and the same movie selection from about 6 months ago when I traveled with them. Also, what is going on, with having to use your own cell phone to watch movies on the plane? Whatever happened to the screens in the backseat of the front seat? I ended up with neck pain from trying to watch a movie on my phone. Delta has become very cheap. It is going into some serious decline."
Cons: "Let me just say that I’m a loyal Delta costumer until now. The flight attendants (the two women) were an absolute nightmare. They were so rude and condescending. I was carrying with me my service dog and a bag containing an expensive medication (it couldn’t go on the top bin). Despite being in the comfort class and having the seat next to me empty, we were tight for space. The flight attendants were unreasonable and forced me to put my medication on the top bin despite the fact I had told them it was extremely delicate, that it that to go upright, and that I needed to keep it with me. They did not listen and pressured me into giving them the medication. The medication could have easily gotten broken. Thankfully it didn’t but this is no way to treat a human being."
Pros: "Most comfortable flight I have taken in some time. Spacious seat, power, good entertaiment, attentive flight crew. On time. Not usually a Delta flier, but times and destination made Delta the choice. Turns out a great choice."
Pros: "Boarding super excellent! Also: Best landing I've ever experienced! Props to the pilot!!"
Pros: "Newer plane with movies."
Cons: "Airlines pack you on so tight."
Pros: "Excellent crew and comfortable flight"
Pros: "Great,I loved it!"
Pros: "Everything else fine."
Cons: "Made me check my bag - even though ther was plenty of overhead bin space."
Pros: "I didn't like anything because the fly leat 3 hours"
Pros: "First we had a mechanical after boarding. I was rerouted through Atlanta. That flight is now delayed by 2hours. I then had to reroute to West Palm Beach instead of Ft Lauderdale. I will leave 9 hours after my original flight time and arrive 8 hours later. Just ridiculous"
Cons: "See above"
Pros: "Smooth ride. Delta got everything right from takeoff to landing."
Pros: "Upgraded to first class"
Cons: "No entertainment system, no power outlet...for first class this is disgraceful"
Pros: "The flight crew was great"
Cons: "I drove 5 hours to get to the airport and unfortunately ended up delayed because of traffic and slow shuttles from parking. I arrived 1 hour before the flight, but security was so slow I didn't get to the gat until 10 minutes before arrival. There were no gate agents present and despite banging on the gateway door and other Delta agents at the adjacent gate, no one helped me. I can only surmise that they had already given away our seats, which were award tickets, GAINED BY BEING A LOYAL DELTA CUSTOMER. The gate agents were unapologetic and useless at rebooking, and I bought a ticket from Southwest instead. As i was trying to get to my sister's wedding, and repeatedly told the agents this, their behavior was particularly abominable. DELTA, YOU'VE LOST A LOYAL CUSTOMER."
Cons: "Seats too close - I'm not that tall and my knees were jammed against the seat in front of me."
Pros: "Plane was clean and staff were friendly"
Cons: "The snack options were quite average"
Pros: "Excellent customer service. That doesn't seem to happen too often with airlines. Delta has been outstanding."
Cons: "No complaints."
My seat was changed from window to middle. I do not like sitting in the middle which is why I chose a window seat.
Cons: "No debe cobrar maleta pequeña"
Pros: "Crew was amazing, seats were comfortable. Only negative is out of your control - bad weather in DFW held up departure 5-6 hours. Much of that was on the plane, but crew kept us notified. We had to return to the gate and wait another couple of hours. Awful trip, but not your fault. What I was surprised by was no comp hotel, and the discounts were not rally good discounts."
Cons: "Most of my issues were ATC problems, not AA. The AA personnel kept us informed, etc. The one thing you can control is hotels if delayed to the point of missing all connection until the next afternoon. I understand not compi9ng BUT, when google maps shows better rates at local hotels than your "discount" program, that's sad."
Pros: "Not much"
Cons: "The customer service, both on the phone & in person"
Pros: "Very modern"
Cons: "Boarding was weird, from front to back"
Pros: "In flight entertainment. Seats had leg room and I was seated beside my spouse."
Cons: "The flight being on time."
Pros: "No flight. It was cancelled."
Cons: "Find a sooner alternate flight"
Cons: "If we had access to the WiFi to watch shows earlier like United does, that would be nice."
Cons: "Commuter jet—no comfort. No jetway, we were on airplane stairs."
Pros: "Great flying great time"
Cons: "Great flying great time"
Cons: "It was way too hot in the aircraft"
Pros: "Easy flight. Free drinks and snacks. Nice crew."
Cons: "No individual entertainment. Do not help those that are AA members"
Cons: "Nothing, it was fast and we arrived ahead of schedule"
Pros: "Yup, the best part was that even with Basic Economy our family got to sir together and love that the carry-on is free again. Try the crackers instead of Pretzels as a snack though"
Cons: "Because our first flight was delayed over 4 hours we missed our connection and had to be re-booked on the only other flight that still had seats that day. We had previously booked and paid for Main Cabin extra seats in the second row that included extra leg room and free drinks. We ended in an airplane with two exit rows, one near the front and the other near the back. Our seats were right behind the rear exit row in the back of the plane. The seats did not recline and there was limited leg look because the exit row seats were aligned differently due to the crew seat next to the door. Also, the bathroom was right in front of the row in front of us and so it was busy, noisy and smelled. Obviously we didn't get our free drinks either. Now I'm having to fight with American trying to get a refund of the money we spent for the Main Cabin extra fees. The fun never stops. I will never fly American again."
Pros: "Our seat upgrade was great. had plenty of leg rooms. Staff was attentive and flight was once again comfortable."
Cons: "Took a while to embark on time. The in flight usb on all of our seats wasn't functioning at all. At least the entertainment portions was working."
Pros: "Arrived safely."
Cons: "Noisy children."
Pros: "Although boarding took a very long time because the flight was full, the flight was smooth. The touchdown was awesome."
Cons: "I can't comment on food. I didn't get any."
Pros: "Great passengers and crew"
Pros: "Decent legroom"
Cons: "My TV screen stopped working mid-flight, and the crew was indifferent - tried to reset it, it didn't help, but they didn't check back. When I asked them about it, they shrugged. I had to suggest moving me to another seat, which they did - but they should have suggested it, not me."
Pros: "Flights to Reno tend to be empty if you fly in the right time of the week. I booked the cheapest ticket and ended up getting an exit row all to myself."
Cons: "There is no seatback TV which is a major drawback. They do have a service that you can stream through your personal device but my power outlet didn’t work so my laptop died mid movie."
Pros: "Orderly boarding process...On time departure, on time arrival.."
Pros: "Nice airline very accommodating. Loved first class"
Cons: "Not enough leg room for tall people unless you pay extra."
Pros: "Made it home in one piece"
Cons: "Business Seat power / entertainment system went out with about 2.5 hours to go. Crew didn't seem surprised and they were pretty relaxed about it. Every time I asked about status during the first hour or so after it was out they said they were rebooting system but nothing happened. Finally gave up on it. Was the "deconstructed burrito" supposed to be served cold/frozen? Warm or at room temp. would have worked better Luggage took good hour before it started unloading"
Pros: "Smooth flight"
Cons: "Being delayed"
Cons: "Flight was delayed for nearly 5 hours. There was no accommodations for the delay, except for apologies. Very limited snacks were provided, but this huge delay cut into our reservations and vacation in our resort."
Pros: "Good flight attendant. Flight landed earlier than anticipated."
Cons: "They nearly took my carry on with the other checked bags when leaving the flight. It clearly had a carry on tag. Unforced error!"
Pros: "The crew was phenomenal!"
Cons: "The PA system was not working in the terminal, so crew member had to yell for passengers to hear her while calling out the groups to board."
Pros: "Everythung was on time."
Cons: "The seats are much closer together ... so challenging for a 6' 2" male"
Pros: "Staff was polite and friendly. It was a great experience!"
Cons: "The flight to NY took too long and I missed the connecting flight to DC. There was no one to help speed up the process through security and customs so I could make my flight instead, I was just rebooked for a flight 4 hours later. I have to drive to Richmond, VA tonight to make work tommorrow. I hate this neglect towards time."
Cons: "This was my first time flying First Class. Not only was my flight delayed but everything was changed last minute. My seats, layovers, EVERYTHING! I was better off paying for a regular seat. I'm a young African American and the stay treated me as if I didn't belong in First Class! Not to mention the last time I flew into LAX American Airline lost my luggage! I have proof to show! Absolutely ridiculous!"
Pros: "I like that on American you still get a complimentary cup of coffee, a bag of pretzels, and a normal sized seat. I'm OK paying for that after trying some of the budget airlines!"
Cons: "Wish they had a gluten free snack, still that's really not a big deal at all!"
Pros: "This airline is evil."
Pros: "Flight operated safely and on time."
Cons: "As an Executive Platinum member, there was no recognition by the first class cabin attendants. There were no pre-departure beverages provided to anyone in the first class cabin after boarding, and no pre-arrival beverages were provided. Mediocre at best for a 4+ hour flight."
Pros: "Had a airline steward named Scott that was very pleasant and nice all throughout the flight."
Cons: "The plane was late/delayed going from Dallas to Colorado and the plane going from Colorado back to Dallas was late/delayed as well ."
Pros: "Clean, friendly staff, great baggage tracking. Smooth flight."
Cons: "Overcrowded, but that's the same no matter where. Usual rude frequent fliers, who also usually take up all the overhead space."
Pros: "everything went smooth"
Pros: "no change in take off was a good relief. crew was great and all smiles"
Pros: "Smooth ride"
Cons: "Advertised snack pack wasn't the one in the brochure. I had to pay for something I didn't care for. And couldn't put my purchase on my new AA MC because I am new."
Pros: "That the pilot got us home safely."
Cons: "Honestly I am not a big fan of AA. I made a mistake booking my flight but couldn't change it because it was going to cost an arm and a leg. The staff are rude and don't try to help you. It's just a job for them to get by and it shows. Many including myself isn't big fans of AA. I wish this airline gets bought out by Southwest who understands value and elite customer service. They don't charge every little thing like American. I hope soon they can fly into Colorado Springs."
Cons: "AA canceled my flight my kids who live 4 hours away from San Diego drove that distance to pick me up yesterday, we got a hotel room for the canceled flight but they ended up paying $200 for the night. AA did not let us know thr flight was canceled until late last night."
Pros: "I messed up royally, as a result, I missed my flight to Miami. However, they were able to put me on the available flight without the extra cost to me. Thanks a lot."
Pros: "Same as above."
Cons: "Same as above"
Pros: "Well, there wasn't any entertainment, but that's ok. The flight attendants were nice, and the flight was on time."
Cons: "No complaints here!"
Cons: "Flight was delayed and then cancel altogether. No vouchers provided for the inconveniences."
Pros: "The crew was spot on with there interacting with us passengers and very good doing there job"
Cons: "Food and drinks lol"
Pros: "Flight was on time. Boarding was quick."
Pros: "Pizza was terrible."
Cons: "No tobacco or duty free on flight. No wifi signal. Only if u rented ipad from them did u have wifi"
Pros: "Food served was excellent"
Cons: "The TV screens are very dark and hard to see"
Cons: "Flight was cancelled 5 mins before I arrived at airport and never received any notification"
Pros: "Lowest fare"
Cons: "Online checkin failed, airport kiosk couldn't handle how names are written on Japanese passports (it's English) and had to wait 2 hours on the line to check in because they were down to 1 agent toward the end. Made it to the gate just as boarding started. Very limited entertainment options for modern day airlines. Uncomfortable seating."
Pros: "Food was pretty good."
Cons: "Taller so hard to get comfortable."
Pros: "Our seats were much better on this flight than our longer leg. I was much more comfortable. The entertainment was just as good as our international flight."
Pros: "I loved the entertainment options, especially that we could pull up the map & see where we were."
Cons: "Online information was confusing & made it sound like we had to pay for our carry on, so we didn't bring a carry on (just personal item). It needs to be more clear."
Cons: "Talking, crying 6 yr old next to me."
Cons: "flight got cancelled and was put on flight 1 hour later than originally planned."
Pros: "The crews were nice and the seats were comfortable"
Cons: "There were so much miscommunication. Coming from Hong Kong it was late for 3 hrs , then I need to pick up my luggages and went thru immigration. Missed the flight to Toronto, checked at the counter and was told did not need to pick up my luggage until I got to Atlanta. Well at Toronto, my luggages didn't go through. I had to pick them up and went thru immigration on the USA side again. Missed my flight again! It was so frustrating except all the employees were very nice and helpful."
Pros: "I was originally impressed with Westjet's notification to check in before my flight, I was also prompted to download their app which sped up the process and was very user friendly. The airport staff were very friendly and helpful."
Cons: "This was a really crowded flight, the boarding gate area was too small to accomodate all the passengers. The plane itself wasn't the newest, we were all packed like sardines in a can for about 6 hours. NO entertainment, food or drinks."
Pros: "The seats were spacious and the electric/USB outlets made all the difference! By the end of the flight, my phone was charged and I was ready to see Montreal!"
Cons: "Paying for seats."
Pros: "Nothing because it didn't happen"
Cons: "When I got to the airport, the attendant notified me that my flight had been exchanged. No one notified me of this and I was still under the impression that my flight was scheduled as my itenerary in my latest email. It took two hours to figure out that United had changed my flight and booked me on a different one. Once again, without notifying me. Thank god they changed my flight to a later one or I would have missed it. By the time we figured out what flight I was on, I had to sprint to a different terminal because check in was closing in 20 mins. I arrived at the check in kiosk with less than 5 mins to spare. The experience was terrible and customer service from each Kayak, United and Air Canada. I also injured my back while sprinting between terminals wearing a heavy backpacking backpack. Would not book through Kayak again."
Pros: "Friendly staff all the way through. Offered lots of non-alcoholic drinks. Small delay at departure in Vancouver, but on-time departure from Newark. As return flight was not fully booked, change of seats was possible and instead of being 3 in a row, we were only 2. Overall, good experience"
Cons: "I reached delhi a day late and missed an important event. See ablove"
Cons: "They lost our luggage not only on the way to our destination but also on the way home both times in Toronto"
Cons: "Air Canada has very poor communication with customers. Having seen that ALL flights were delayed (it was 9:40 pm when I connected through Toronto) I asked 2 Air Canada employees about my 10:30 flight that showed on time on the monitor but Kayak already said it was late. They said it was late due to late inbound aircraft. A fellow passenger informed me that TO was down to one runway and things would be late late - which they were. TALK to us Air Canada!!!"
Pros: "Friendly staff"
Cons: "Noisy plane"
Pros: "Comfort, on time, friendly staff"
Cons: "There was no USB port or an outlet on my seat to charge my cellphone."
Cons: "Disgustlingly rowdy, drunk, loud, and vulgar passengers unchecked by the flight crew."
Pros: "No snacks with drinks"
Cons: "they made a bunch of people check bags for plane which normally in my past experience has just gate checked larger bags. i'm not sure why they needed to check the bags, and we got away with not having to do that, but it seemed unnecessary"
Cons: "The staff is always hit or miss"
Pros: "Nicely managed and well served."
Cons: "None. The food and entertainment were rated 3 stars as there wasn't any for this flight."
Pros: "Little turbulence, smooth flight"
Cons: "In flight entertainmento, had to rent a device to watch a movie on an 8 and 1/2 hour flight, there was no tv's on seat backs."
Pros: "Efficient boarding."
Cons: "Strong stink coming from bathroom. We were seated toward he back (maybe 2-3 rows from the restroom and it was strong smelling at times."
Cons: "Seats are small and these are the regular seats"
Cons: "Personal movies had horrid sound"
Pros: "In flight entertainment. Friendly staff."
Cons: "Slight delay but related to the weather and not to the airline."
Pros: "None I like"
Cons: "Crew - no one onboard seemed happy, didn't see anyone smile at all, not a happy place. Food - tasteless, for the only meal they offered transatlantic flight was total thumbs down."
Cons: "on march 13/ 2016 booked my tickets on kayak.com so end up getting it with vayama.on july 28 missed my flight for a family raison called vayama and explained the situation they said they will help me just they need to confirm with the airlines (air canada) and they will give me new tickets.no body called me back ,called air canada said: we have ticket but you need to get it from vayama.called vayama again he said sorry about that i will let everyone know and he promise me that i will get help a.s.a.p.did't hear from them left with my wife and two kids in morocco for a week end up buying new tickets from laufthansa"
Cons: "Even though I reconfirmed my kosher food, it was not on the plane."
Pros: "I liked the boarding lines based on groups."
Cons: "Only was offered a small bag of mixed snacks and a drink."
Pros: "The gate agent was in a really good mood, and I made her laugh, so she bumped me into business class. The flight crew was awesome."
Cons: "Old, sad, smelly, loud, poor upholstery, seat structure so old and so stressed the guy in front of me was almost in my lap."
Pros: "A couple of flight attendants were really really nice. I am diabetic and ran into a bit of a problem, one was so sweet and caring about it and helped me out. I really felt safe with her."
Cons: "Regarding the same diabetic issue, another flight attendant could have cared less that I was in a bit of trouble. I needed to lay down in the flight attendant seats due to my issue and i heard two of the girls complaining about it."
Pros: "It was on-time, left enough time to reach connections and my bag arrived."
Cons: "Flight was slightly delayed boarding in NYC but it wasn't a long delay and we left on time."
Pros: "professional crew members' services...."
Cons: "The food has room to improve...."
Pros: "Smooth flight and competent, friendly crew."
Cons: "No TVs and limited movie selection."
Pros: "In-flight entertainment console is pretty good"
Cons: "Departure was 40 minutes delayed right off the bat for reasons unknown and unexplained. Then, worse, mechanical trouble on the tarmack, we had to return to the gate and power down the plane, while still remaining on board, unventilated and unpleasantly sweaty, in the dark even for a while. What should have been a quick 1.5 hour flight and 8:30pm arrival thus became a sweaty 4-hour ordeal and almost 11pm arrival. Not the end of the world, but I was a bit taken aback at the absence of apologetic behaviour, like perhaps serving drinks while we're sweating on the tarmack, or heaven forbid, a meal of some sort considering we were departing later than we should have all already been home."
Cons: "Please, Toronto: if you're going to have two planes scheduled to depart at the same time, DON'T put them right next to each other. We boarded at the same time as an Air Canada Rouge flight to Dublin, and not only was it chaos trying to figure out which line you were in, but the staff working the London side of the desk weren't paging over the loudspeaker which group was next to board. It was a mess."
Pros: "Crew was very helpful and polite, ensuring that the leg of our rerouted flight from Toronto to Frankfurt was comfortable."
Cons: "Not being able to complete my original itinerary as planned (see above)."
Cons: "after wetting half hour in the line they said i didn't pay for my ticket and tell me to parches a new ticket"
Pros: "The crew was polite and helpful, good entertainment choices."
Cons: "We are retired adults and seated with at least a dozen young children around us, it was so loud. The two year old next to me kicked me off and on the whole flight."
Pros: "the aircraft is beautiful and new. the services were great. there was plenty of movies to chose from."
Cons: "a little tight in my space. It's ok for a short flight, but not in far away flights"
Cons: "This site allowed me to book a CANCELED flight. I found out 20 hours before my scheduled flight that I was on an 11:20pm flight not a 7pm flight."
Pros: "The movie/TV/games/etc selection was excellent! The crew were especially friendly and helpful. Also, thank you very much for accommodating my dietary constraints."
Cons: "The seats are pretty tight for someone my height (6'2"). The plane was brand new and it's clear that they have sacrificed comfort for capacity. My knees hit seat in front of me when it is reclined any amount. Since I had injured my knee during my travel in Japan there was added discomfort. I attempted to upgrade to more legroom at check-in, but the only option was business class which would have been at least $500, something I could not afford."
Cons: "My son was flying on United from Colorado Springs to Denver, then on to Seattle for Thanksgiving. He rushed through as quickly as he could, but the door to the place was closing and it left 10 minutes early. United recorded him as a 'No Show', and there policy now is to cancel the entire ticket is you miss any segment of a round trip ticket. Thus, his entire $900 was forfeited, he couldn't even pay a change fee to catch a later flight. I hate American, and now I hate United just as much. These airlines shills have been allowed to go out of business when they last filled for bankruptcy. We fly in quite a few international airlines, and outside of Alaska, Jet Blue and Delta, maybe Southwest, US carriers are absolutely bottom of the barrel and it's clear that their employees don't care whatsoever. Will never book again in United or American. I'll try Amtrak before either of those carriers."
Pros: "We boarded quickly. That was nice."
Cons: "The plane was old and tiny with barely any room for carry on. And no in flight entertainment or WiFi or anything. Bummer."
Pros: "Excellent stewardess. On time."
Cons: "Wouldnt refund my ticket or change my flight when I needed to change it fee for everything"
Pros: "Staff always amazing."
Cons: "No Wi-Fi available."
Pros: "Colorado Springs is one of my favorite airports. It is well run and maintned, friendly and efficient"
Cons: "The seat in the exit row was uncomfortable"
Pros: "Great service! Smooth flight!"
Pros: "The planes weren’t overly packed and everyplane was on time"
Pros: "Everyone was really nice."
Cons: "Not enough free food options for active duty flyers."
Pros: "Nice staff, helpful front desk and flight attendants."
Cons: "No wifi, carry on fee, small seats"
Pros: "Good flight"
Cons: "Why can’t the plane be boarded from the back to the front. Seems like that would be easier for all passengers. Also, I picked assigned seats when I purchased the tickets and my husband and I where separated in different rows."
Pros: "I typically dont fly with united, and this was a typical experience, staff was not friendly, terminal and gate change at last minute after I walking all the way to the gate, then another delay after we were boarded, now this was more airport related then United, but after they told us it was a 45min delay someone asked if we can use our phone or computer and the answer was a stern no with no explanation until someone got really upset, just not a professional experience, and this was why I don't fly united. But I had no choice this time."
Pros: "I wasn't so cramped this trrip"
Cons: "Took forever to land freaked me out a lil bit"
Pros: "Quick Hop"
Cons: "Just a quick hop to Denver"
Cons: "United was unorganized and they acted as if these cancellations were no big deal. Those two days that we missed could have been spent at work. Now I have wasted PTO time that I can't get back and wasted money at our resort that I wasn't able to get back. One of the agents at Bradley International Airport Sammy put her hands on my friend and screamed in her face USING FOUL LANGUAGE with a line full of people and their children waiting to check in. It was unprofessional and uncalled for. We did get police and management involved. The overall experience was terrible."
Pros: "I really liked the flight attendant. He was funny and kind."
Pros: "Had a flight delay in csprings but United had plane going to Denver for delivery they put us on no one missed their connection yeah!!!!"
Cons: "This was a good trip! No complaints ."
Pros: "Status quo"
Cons: "Flight was late arriving to gate hence late leaving, had a connecting flight."
Pros: "I liked that the flight was on time"
Cons: "I did not like the absence of much food for breakfast on economy"
Pros: "My flight out of COS was delayed by 3 and a half hours yet my connecting flight was on time. They were unable to get me another connecting flight without me being held up and landing at the wee hours of the morning. It wasn't until I demanded an upgrade from United that I was placed on an American Airlines flight. This would never have been offered if I didn't go off on the representative and demand it. American Airlines saved the day! Never again will I fly United."
Cons: "Everything.. flight never happened. Upgrade was never offered until I demanded it. The experience was so bad that I will never book with them again. They also still owe me my baggage fee back. That should be interesting."
Pros: "It was two hrs late"
Pros: "COS airport security was friendly, cooperative, helpful. With first flight since knee replacement I was worried about getting through security. TSA personnel were very patient."
Cons: "Seating was tight. Not sure how anyone could watch movies because the screen is so close to face."
Pros: "On time, flight attendants were friendly"
Pros: "Flew to Austin instead of Houston because of weather. Then flew to Houston after 4 hours chilling on a plane in Austin!"
Cons: "Flight missed and now sitting here in an empty airport waiting for my next day flight at 650PM. Btw all local hotels are booked. Thank you United for stranding an active duty Soldier!"
Cons: "Multiple long delays."
Pros: "Flight on time!"
Cons: "The plane was small and bags barely fit on board"
Pros: "The flight itself was great.. However the experience at the airport was terrible.. After placing several calls prior to my departure date to confirm that my 40 inch TV was ok for transportation , it wasn't until I got to the airport to find out that I was unable to take the TV or the TV stand.. I live in Philadelphia and had nowhere to leave it causing me to give it to a stranger in order to make my flight . I am very distraught that the information indicating there was an embargo restricting the transportatione of TV greater 32 inches or boxes to Montego Bay was not given during any of those calls.. I don't understand why that information was not sent in an email prior.. On top of that I placed a call to customs in Montego Bay and was adviced that the embargo is enforced by the airline not customs... If I could some how get some answers regarding this I would appreciate it..."
Pros: "Great Crew! Very professional. Great communication. Very Comfortable."
Cons: "Upgraded seat on Airbus to phone charger and there wasn't one!"
Pros: "I am fine with the airline other than a 5 hour delay. I I will never use Kayak again."
Pros: "Everyone we dealt with was unbelievably kind and helpful. They had a wheelchair at the gate and helped push my disabled brother which was such a help for my elderly parents to make their connections. When I got my parents their tickets I was very apprehensive that it might be difficult making the connections but thanks to United's wonderful service their whole experience was fantastic. In the future I will always try to book United."
Pros: "The steward was lip scyncing to the safety rules which kept our attention!"
Pros: "United made it so easy to check in & get our boarding tickets. We were traveling with a child and it was a good first time experience!"
Pros: "Went fine...short only 16 min flight"
Cons: "No food :("
Cons: "Boarding is disorganized"
Pros: "Short lflight"
Pros: "Seating was nice, middle seat was empty"
Cons: "I landed at F1 and had to run to C29. No time to even grab a snack!"
Pros: "On time and friendly crew."
Cons: "Boarding group."
Pros: "Well organized, enjoyable flight"
Pros: "Snacks is good and healty."
Cons: "CRJ700 seats are like sitting on naked plywood. Very uncomfortable."
Cons: "Check in was was understaffed waited for 30 before assisted"
Cons: "My flight was cancelled and I was not notified even though I had signed up for text and email updates."
Pros: "Onboard crew was excellent in non first class. First class crew was rude."
Pros: "Quick and on time"
Pros: "Boarding the plane, getting off the plane, and the actual flight were all pleasant."
Cons: "Frontier’s automated system message regarding the cost of checking in bags/paying for a carry-on bag counterdicted what the actual cost was. I’m just glad we looked into it before getting to the airport, otherwise we would’ve been stuck with their high fees to have a carry-on. We spoke to their main office, but the price quoted on their automated system was never honored. This is my first experience with Frontier, and my last. I’ve never been on a plane and been charged almost $3 for a very small cup of soda and a snack—for other airlines, this has been complimentary, regardless of the distance traveled. Their low fares aren’t worth the extra cost of carry-on luggage and a small sip of something to quench my thirst for a couple of hours."
Pros: "Wish I could think of something to write here."
Cons: "The on-line purchasing process did not function correctly. Was forced to call customer service and the rep I spoke with kept confusing departing and returning flights. The plane was late. My special zone 2 only boarding time was skipped and lumped with zone 3. The plane then had to wait for additional maintenance. The plane appeared to be... ancient. "Unlimited" coffee... was limited to two cups. A kid stuck a sex toy to the interior ceiling of the aircraft and despite a 10" purple silicon dildo hanging down, no staff member said a word."
Pros: "The crew on the plane were great."
Cons: "They were very busy and appeared to be boarding too many flights all within a short time frame. I waited in a line that I didn’t find out was “made up” until I got to the front. Ran all the way to my gate (73) and got there one minute before doors close to a woman on the phone who then left the desk without a word. Eventually I was made aware that nobody had boarded yet and they were running late- it just wasn’t posted and I didn’t receive and updates. Also they should offer complimentary snacks and not have to pay extra."
Pros: "Nothing to like."
Cons: "Me & my wife arrived 3 hours early for our flight. During that time waiting to check our baggage, there were 3 arguments between employees and customers at 3 different times. After checking in and waiting at the terminal for our flight which supposed to leave at 12:55AM was delayed to 3AM. The flight ended up to being cancelled after everyone got in the plane. About 5-15 minutes all passengers was told to exit the plane. There were only one frontier employee who was working at the at the gate after we all exited. This specific employee said the manager had told all other frontier employees to go home. Me and my wife were really upset about this situation. It took a very long time for the employee to deal with all passengers refunds to changing flights. This had affected our flights to MkE because my wife mother was in her death bed to passing away today. The way things were handled during the flight on this day was a horrible experience. We then bought our flights from southwest after all this hectic morning."
Cons: "The ticket was cheap so of course we booked asap! Additionally you pay for your seat, some airlines there is free options, sometimes not. But with the price of your seat and ticket with any other airline, it comes with a free carry on bag and even some small free snacks on the flight. Nope. Pay extra hefty fees for small carry on, and of course pay extra for peanuts or even water. So after everything, it’s the same price as any other airline. At least delta has TV or United has snack options or American has decent leg room. Didn’t like either Frontier plane I flew on. Now I know for the future, it’s not as cheap as I thought."
Cons: "Everything was good until the last flight from Denver to Las Vegas. They let us into the bridge but did not let is into the plane for a while because they just finished cleaning it and was waiting for maintenance to fix a broken chair, which made us stand and wait on the bridge. They should've just waited to let us in until the plane was ready instead of stocking us into the bridge.Additionally, as I was leaving the plane the one of the crew member was arguing with a customer, which could've been handle better."
Cons: "We arrived at DIA 1.5 hrs early only to find frontier lines wrapped around the entire lobby and 100 deep on the curbside check in. We finally got to the baggage counter 4 minutes after the 45 min cutoff and were told that they could not put us on the plane. The cause? SIX check in attendances failed to show up to work in retaliation for Frontier's recent outsourcing of jobs and the fact that their "Discount Den" specials, which have flights out of Denver on Sundays as low as $3.50 were taxing the staff, so they essentially boycotted. All flights back to MCI out of ALL airlines were full so we and our small children had to rent an expensive suburban and drive all night to get to work on Monday after a 12 day vacation. Absolutely the WORST travel experience we have ever had."
Pros: "On the flight was OK. The flight crew was kind and friendly despite everyone being a little annoyed at the boarding process. Gotta say though I feel a little nickel and dimed on Frontier as you actually have to pay $3 for a can of coke that costs 25 cents. It doesn't take much to offer a beverage service other than water to make the flight a bit more enjoyable, but getting charged for everything makes things more stressful than needed."
Cons: "I got to the gate 5 minutes before boarding and there was no one there. I walked around for a bit came back and asked some flight attendants working the flight what time they were actually going to board and they couldn't be bothered to help telling me to check my ticket and that is when the flight will board (the time on the ticket was already 10 minutes ago)! After an hour went by and a very large crowd formed at the gate and absolutely NO update or any communication as to when boarding would be they finally started boarding. Very disorganized boarding process. Just wish someone would have provided an update or something, so I could have gotten something to eat instead of hanging around the gate for an hour."
Cons: "Air bondage the seats were thin and uncomfortable they look like my daughters play school set .we were jammed in like crayons in a box .carpet , seats window Tray tables were a filthy and the tray table was so small , there was not enough room on it to hold a glass . The flight was 14 hours late coming in to den , plane broke down and do you they would help you ,,,nope your on your own . Missed a 70 th birthday party . I used to fly frontier exclusively the customer service wa great the plans clean with entertainment in the seat back . now it's like riding in an upholstered sewage pip With all the delux amenities of the DMV .by the time they up charge , you could have trvailed on real airline ."
Cons: "They gave our captain to an Atlanta flight. We had to wait for another captain to get to DIA. Then we got loaded up and had to wait for the east gate to open, then they had to map out another plan I.e., the northeast gate (and that didn't materialize) soooo we sat on the plane until we receive the okay to depart on "the east gate". Which was approximately 21:30. We finally arrived at approximately 01:00 a little more than hour late. It took better than 30 minutes for us to get our luggage. Stupid crazy that a person is paying ridiculous prices for pitiful customer service."
Pros: "Plane did not crash. Thankful that the water was free and there was no charge for cabin pressurization."
Cons: "Steerage accomodations deceptively marketed. Was on a Delta flight 2 days earlier (at a lower price). Couldn't believe yours was the same model plane, Congratulations on having designed the most mean SPIRiTED seat in the airline industry - deliberately less undersest storage and no cushioning or reclining so you can pack in like sardines, only to find on ticket checkout that I would have to add a special premium because the right to sit is not included in my ticket price. By the time I discovered I'd be paying for my cup of coffee, I wasn't even surprised. I, and the two travelers I met sharing my row, were first and last time customers,"
Pros: "Nothing . Should be called Last resort not frontier."
Cons: "Not worth it for little $ you might save. They try to screw you on baggage and seating. I arrived to the gate but apparently too late to board. Yet plane was still sitting there. Due to their crappy online service which didn't check me in. When I manually did . Wouldn't print or bring Ticket up on smart phone. There for delayed me at security when boarding pass wouldn't load. Causing me to go to Frontier service desk where it took 30 mins to get my boarding pass with 3 or 4 people in line. Terrible service. Then was a $99 fee for the next flight the next day. I went with United. They took care of everything with excellent care. Never again frontier."
Cons: "The Flamingo. We began our vacation with Frontier Airlines on a note of apparent tension between the attendants and boarding passengers. Having not been a frequent flyer, I assumed that this was normal in post 9/11. The male attendant had a cold demeanor, until he was chatting up passengers to buy snacks and drinks. Why sell bar drinks when there is enough disorderly conduct in the air? The plane was cold, noisy and the outside air currents were choppy. No conversation from the pilot was forth coming as to what to expect during the flight. Then there was a the Master Card Commercial. It's bad enough to be crammed into a noisy old plane, but to have to be subjected to a lengthy pitch for a credit card is inexcusable. Sandra Fliniau flight 04-09-2017"
Pros: "Price! A comped beverage! The miracle of human flight!"
Cons: "Hey guys, I had a rather interesting experience on my flight to MSP that I thought I would let you in on. I know most would rather punch up their flight as a TERRIBLE, AWFUL experience. I'd rather give you the full story because I know there's another person on the other end of this, like me, just trying to get through the day. I decided to upgrade to seat 1D. I was excited for my trip and I wanted to start it off by having a good seat and a quick exit. When I boarded, however, there was already someone in my seat. So I shuffled to the side where the flight crew prepares drinks. A crew member approached me. "Someone in your seat?" she asked kindly. "Yes," I replied. "Yeah..." she trailed off. I expected her to ask the person to find her seat. This did not happen. I never got a straight answer but I surmised that this person had a physical ailment of some kind, or perhaps children that needed to be attended to. Whatever the case, I stood in the same spot while the entire plane filled. I really wasn't angry - just quite confused. The crew seemed just as confused. It was the last flight of the day - they looked tired. I don't blame them. The crew ended up having to shuffle more than me to row 13 - an exit row, to their credit. An aisle exit row seat is a fine seat. One crew member even offered a comped beverage, which I gladly accepted. The flight took a little late. We arrived in Minneapolis safe and sound. I suppose I was - and still am - confused as to why there is an option to pick a specific seat if there is a chance that specific seat is more of a suggestion on the passenger's part. What if I also had physical ailments that necessitated that seat? What if I had children booked to fly with me? It was all slightly confusing. Overall, it was not a bad experience and I've already booked another flight with Frontier. But the idea of choosing specific seats only to not get that specific seat has dissuaded me from paying that extra money. I hope this all makes sense and that you are enjoying the new year and staying warm. Blessings to you and yours."
Pros: "Nothing atm, still waiting for my refund."
Cons: "Flight delayed, which as a rational person I can understand. What I do not find acceptable in the slightest is the dragging everyone along like the flight was going to happen. Could have gotten some sleep after a long day of travel, instead spent the night in an airport for NO REASON. Even got to sit on a plane for over an hour for nothing. Please, work on your communication. If you don't have staff, tell us, at least I could have rebooked my trip, or at the very least decided to wait until you had a staffed flight the next morning. Unless I see good changes at Frontier, I'm sorry but I will not be using them any longer."
Pros: "The pilot took our safety into account first and foremost."
Cons: "When we rerouted to Kansas City, we had no real information from Frontier. Hours after we landed, a customer/flier called customer service in order to receive any definite information about getting a flight back to Cedar rapids. Different information was given to my parents who were waiting to pick me up in CR. They were forced to find a hotel to stay in that night. This was on Christmas Day. I am still confused as to why we had to land at KCI instead of Des Moines, Madison, Quad Cities/Moline, etc. Plus, it was heavily suggested by us, the customers, that Frontier offer us food after 2 1/2 hours of waiting in the gate we were sequestered to (security had left for the day). We finally flew back to CR at 3:30 AM with a 4:30 arrival time."
Cons: "Flight 736 was delayed multi times. From me coming into Cincinnati at 6:58 pm on December 19 to arriving the next morning December 20 at 1:20 am is unacceptable. The two people at the desk were very unfriendly and kept changing their stories. They said that they were waiting on the crew because the plane had landed and we were staring at it since noon. Now I know the hub is in Denver so why wouldn't they have a crew on hand? The pilot was there because he would come in and out of the plane area to the waiting area. So they blamed it on the stewardess. When we finally got to go on board we were not moving. Bags not on board, no fuel, weight not right. It was one thing after another. It was the flight that was unacceptable. My name is Anne"
Cons: "Seemed like a good price until I booked and then had to pay for add on such as a carry on piece of luggage. They also gave a sales pitch onboard about "their" credit card. Seats were crowded and uncomfortable. The flight attendants seemed as if they would have rather been anywhere but helping passengers. Both flights were late not due to weather. After booking this flight with all of the ad ons, I found I could have flown Sun Country or Delta for less - and next time I will use another airline."
Cons: "We were 5 minutes after the 45 minute cut off for checking in luggage (due to a bunch of mishaps that were obviously not planned for). The Frontier staff was rude, unsympathetic, and very accommodating. They would not work with us at all and made us rebook. They didn't have another flight for another 24 hours. We had to pay $99 a person to go on this flight. The airport was empty. They could have easily rushed our bags on to the flight. (This once happened to me on Southwest and with 28 minutes to spare they got us and our bags on the flight!) They were determined to make us feel miserable and treated us like we were children in trouble. They do not care about customer service and seem to enjoy when their customers are miserable."
Pros: "Airfare appeared to be affordable and competitive. Typical flying experience."
Cons: "I just took a small backpack and duffel bag. They made me pay $40 each way for the duffel bag! I thought every airline at least gave you a personal item and carry-on. This put me in a position of having to put $80 on my personal card for a work trip or to abandon my bag. Ridiculous! I don't like being put in that situation and will remember it next time I go to book. I also recognize they need to make some money off of snacks and drinks, but to not even provide a complimentary drink of water feels extra stingy too."
Pros: "We got there and back safely; the pilots seemed competent; the flight attendants were pleasant enough."
Cons: "Very uncomfortable and narrow seats. Carry-on AND checked bag fees; even water on the plane (poured it into a plastic cup, not a bottle) was $2.50! I didn't realize that this airline upcharges for every possible item so the ticket wasn't as cheap as I thought once I included about $60 in baggage fees. I also folded and paid $28 to choose a seat on my return flight since you have to pay to choose ANY seat, otherwise you end up in the middle. Unless there's a serious fare difference (including all the upcharges) for future flights I will not plan to fly Frontier again."
Cons: "I contacted Frontier about a week before my flight to let them know my friend I was flying to visit had to make an emergency trip to see her father who was dying of liver failure. On the first attempt I was notified that only immediate family members were would be an excuse but that I could try to request through a different faucet of emergency circumstances. I put through another request and was never contacted. I did not fly to Salt Lake but I was still charged even though they could very well have sold my seat to another person and made double the money for the seat. I am very disappointed with the service I received from Frontier."
Pros: "Flight was still comfortable, considering we had to fly over a lighting storm."
Cons: "the price for the trip does not include that you have to pay for Carry-on, and seat assignment, which is an odd expense to passengers. Especially for shorter trips with the round trip the carry on charge would equal up to at least $60. Which would equal to another airline who is comparatively better especially because those airlines aren't worrying about charging the customers for every single thing. So even though I comparison shop for my ticket, by the time I paid for these additional fees, I could have purchased a ticket from another airline for less money."
Pros: "the only thing I liked was the flight attendants, other than that my flight experience was awful."
Cons: "I hated that I arrived 2 hours before our flight and then got notified that our flight was going to be delayed not once but 3 difference times. so we waited from 4:00 pm pacific time to 10:30 pm to board the plane and 11:00 take off that is 6 hours waiting at the aiport. THAT IS INSANE!! getting to the Denver airport we got there at 2:30 am and had to walk over a mile getting to our hotel till 3:30 am and having my meeting at 7:00 a.m, coming back from Denver to San Diego the same thing our flight was delayed by one hour and 30 minutes. by far this is the worst experience EVER!!! and the only compensation I got was 100.00 dollars off my next flight a free round trip would of made it seem like they actually cared about my time and money."
Cons: "Well my plane was supposed to board at 8:25 a.m. and leave at 9:10 a.m., however it had not arrived yet. After the plane arrived, it took the crew quite some time to get all of the passengers off. When we did get on the plane, there was another long wait because they were short on bag rampers. After all of the delays, my plane exited Denver at or around 10:50 a.m. Throughout all of this the stewardesses were quiet and didn't explain the delays. It wasn't until quite some time that I requested as to why we hadn't left yet. There were more issues when the flight arrived in Indianapolis. It took approximately 10-12 minutes until the jetway was even connected to the plane. Finally, I'm off the plane and I get to the baggage claim and I was there waiting for my bags for about 30 minutes. It's the first time that I've had any of these issues as a flyer and it's also the first time that I've used Frontier. This flight isn't one of my first flights either as the military has had me flying all over the US in recent months. Looking at this experience, I think that has more to do with the company itself rather than a random flight experience."
Pros: "The price was good, but I would've been better off with a different airline."
Cons: "Every seat was the same but there was an upcharge on different flights. I paid an extra $9.00 for a window seat in the back of the plane and it would've been $20.00 for the same seat closer to the front. They also charge for bags whether they are carry on or checked. My first flight, a kid in front of me threw up and it went under his seat and all inside of my bag. I spent the entire flight cleaning puke off of my computer and my clothes. The flight attendant just told me there were paper towels in the lavatory. When we finally arrived at 11pm we sat in the runway for 30-45 minutes until our gate was clear. Then we finally pulled up and it took another 15-20 mins for them to attach the bridge for us to get off the plane."
Pros: "The airline crew was fine. The flight itself was fine."
Cons: "During an extended delay, Frontier airport staff neglected to communicate with the planeful (approx 200) passengers waiting to board our flight from Denver to Chicago. Although the flight time was changed several times, no accurate information was given to the waiting passengers. We were only told we did not have a crew, and if a crew was not found, the flight would be cancelled. The Frontier staff did not seem to care whatsoever about the effect of the extended delay on the passengers, or the very possible cancellation of the flight. In the end, the flight boarded about 2 1/2 hours late, and arrived 3 hours after its initial scheduled arrival time."
Cons: "Gate was changed numerous times. Flight attendant was rude about baggage saying it doesn't fit in the overhead bin and told me to get up out of my window seat faster as if I could control the pace of the two people sitting next to me. She didn't even try to help make the luggage fit. All I did was push it in an inch further and it closed. Very unprofessional and rude. We sat on the plane for over an hour after take off time because they lost the luggage. I only flew with frontier because I thought the flight was going to be cheaper. Adding the price of a seat both ways and a bag both ways made it more expensive than a flight without all that extra stress and work and definitely without all these problems. Will not be flying with frontier ever again."
Cons: "It is 1:15 am and we are still waiting for the 9:15 flight. It is not the weather or mechanical delays. It is a personnel problem. The plane was "delayed" out of San Diego.The first officer relayed that he would time out on arrival and he did when the plane landed.The replacement has 2 hours to arrive. This got quite late and the waiting pilot got angry and stormed out. Now we are waiting for his replacement, if any. The airport is packed with delayed Frontier flights. The weather is beautiful. All other airlines are gone. This same flight was delayed for the last two nights in a row. They refuse to consider compensation. They can't even guarantee that a pilot will show up. This all seems Mickey Mouse to me. This is a fly-by-night operation (no pun intended). My advise would be to avoid Frontier if at all possible. The cost is about the same as competitors, anyway, due to the staggering add-on costs. I am surprised that we are not charged for oxygen"
Cons: "It may be customary now, but we arrived with all our luggage as carry-on bags. We learned that they now charge more for carry on luggage than they do for checked bags. So we ended up checking two carry-on bags that we could have easily consolidated into one larger bag if we had known ahead of time. 2nd and worst of all - when we were checking in they told us our seats were not yet assigned (even though I picked seats out when I purchased the tickets). They showed a seating chart, but the only seats together required a premium payment of an extra $30 per seat! We complained and they told us to let the computer assign seats for us. That worked and the computer ended up assigning us two premium seats together. By the way - I did see what was "premium" about these seats. They reminded me of spirit airlines. Overall it seems like frontier is now trying to find ways to charge customers for things that were previously included and it is somewhat intentionally deceptive. I appreciated the low cost of the ticket, but I was left with a bad feeling overall. Spirit airlines is an inexpensive no frills airline as well but at least they are upfront and direct. I will fly with them next time if I have to, or go back to United."
Pros: "On board attendants were pleasant and friendly. The arrival and departure were timely. On this trip my seat mates were thin enough that they fit within their seats as compared to another Frontier flight I took where my seat mates were a husband and wife who I estimate both weighed over 300 pounds. Even though they did not use the arm rest between the two of them, their combined weight/hel bulged over and under the arm rest next to me so I had at most 2/3 of the already small and cramped seat for myself."
Cons: "I think it is basically deceptive to advertise comparatively low prices then charge between $10 to $70 to obtain round trip seat assignments, $60-80 to carry one bag round trip, and $2.99 for a soda. I don't like the fact that even if you have a boarding pass that it is necessary to go through the entire line with folks who may or may not have a boarding pass to check a bag. If I had known this I would have paid the extra amount for a carry on bag. The non reclining skinny seat style and limited knee room/leg room is tolerable for a 2 or 3 hour flight but I can't imagine taking a much longer Frontier flight."
Cons: "The tickets for Frontier are cheap but there are so many hidden costs after the fact. My flight was delayed three hours due to weather which I understand but there was very little communication about what was going on with my flight. They didn't offer any vouchers or anything for everyone that was delayed. Even the customer service line was miles long because so many people on other flights were having issues. I think the ladies at the gate just hid in the back after a while because we never saw them again. I would go out of my way to never fly Frontier again"
Pros: "Absolutely nothing, I hated everything about this flight."
Cons: "I've never experienced a worse flight. The people checking our bags were extremely rude, didn't even make eye contact. Our plane arrived 1 hour late. You would think the bad news would end there, right? Nope! When we were all seated, they were having problems with the computer, that itself took 1.5 hours. Our flight was over 2.5 hours late! Anyways, when we landed, they told us to go to carasel A. After standing next to carasel A for 20 minutes, we find out that we had to, in fact, go to carasel B. I have never been this disappointed with a flight in my entire life, and I travel a lot. I will call the frontier supervisor and talk to them regarding this matter personally. I will not just let this one go."
Cons: "Both flights to & from Denver were over 30 minutes late unloading passengers. This particular flight was late on all counts.15 minutes late beginning boarding. Departed over 30 min. Late and arrival was about 40 min. Late. I do like that charging for carry on means people board /load and deplane/unload quickly.We get what we pay for and Frontier is cheap. We payfor each little add on, reserved seats, beverage, carry on, etc.Good option if cheapness is primaryfactor over comfort, convenience, or reliabledeparture and arrival schedule. Unrealistic tight scheduling means little time to clean or prepareplane between flights."
Pros: "Sure, the price is good and the flights direct."
Cons: "What kind of actual airline won't even give you get a dinky glass of diet coke or cup of coffee without paying for it? And a $40 checked bag fee at the airport? I get that these foregone luxuries are what allows the prices to be low, but it's just not worth it to spend the whole flight feeling completely unappreciated, uncomfortable, and nicked-and-dimed. My friend even prepaid for a reserved window seat, and was told upon arrival that the seat was someone else's. They said they'd refund her, but obviously that was not the outcome she wanted nor originally paid for. Not to mention no entertainment, no earbuds, not even a semi-comfortable head rest of any kind. I'll shell out the $50 or whatever more next time to feel like I'm not getting ripped off. Also, flights both ways were delayed, but the staff still feels the need to shame you for not showing up at the original boarding time."
Pros: "The crew was nice and friendly. The food and beverage selection was nice though everything cost money, even sodas. The capatain was informative and kept us to date with every change while we were stuck on the Tarmac for almost an hour due to bad"
Cons: "I understand the reason for all the fees and I know that's how the initial ticket prices stay cheap. But some of those fees are absolutely ridiculous. We were charged almost double the price for our checked baggage on this flight compared to the previous one because during our trip it switched to "the busy season." There was no notice of this when buying the tickets. There is also no good reason to charge more for a carry on than checked baggage. Just make it the same price if your going to charge for both. Also, the increase in price for carry on and checked baggage when checking in at the airport instead of online is massive. I drove down from the mountains where I had zero service straight to the airport. Had I pulled over somewhere on the way and checkin in before, I would have saved a ton of money on our three bags. I'm not sure if I'll ever be flying frontier again."
Pros: "good price roomier seat section"
Cons: "In Denver--The electronic sign at the gate my boarding pass indicated was not displaying my flight (AGAIN!!!)and it did not indicate if the gate number had been changed. I and other passengers were alarmed that the flight was not going to happen. Someone did check the airport departure and arrival screen and found out the gate had been changed. Can't the electronic signs at the gates indicate the gate changes of flights? somehow get the word out at the gate? Not all people are experienced enough flyers to know to check the big airport arrival/departure boards and there wasn't a Frontier soul anywhere around to ask."
Cons: "We boarded and did not have our flight crew on. When the switch happened, the flight crew began complaining about Denver Airport staff members in front of the customers. They did not know who was on board and thought they had an extra seat. One family had bought an extra seat for space and the crew member was complaining within eyesight of customers about the family not giving up the seat. She said "I want to punch her in the face". The crew was seated for most of the flight on their cell phones and did not even do a seatbelt check."
Cons: "The 3 people in front of me must have chain smoked a carton of cigarettes on the way to airport with the windows up. Flight attendant would not move me-- they had serious attitude and clearly need some customer service classes. Had an allergic reaction from smokey smell sneezing and coughing. Nose burned and started bleeding from the airplane air (almost as if the filters were not changed on the a/c blowing on my face). Seats wouldn't recline. 30 min delay leaving airport (direct flight from Denver to San Antonio, but yet we sat on runway bc of storms in LA???) arrived to SA late at 10:15 pm. Stood and waited for another 30 min for bags to come out with ZERO communication from airline letting us know which luggage carrosel to stand at. Meanwhile the lovely folks at southwest had to finally make an announcement for Frontier to give us any amount of info. Doubt I will ever go this budget airline again. Awful. Saved $75 instead of flying southwest. Wasn't worth it."
Cons: "The staff at the Frontier check in desk was extremely rude. (Which I can imagine is because they spend their day getting fussed at because of how awful Frontier is). I was charged over $100 per way for my family to bring very small carry on items onto the plane. I have NEVER heard of being charged for very small backpack sized carry ons. When I questioned the staff member, she looked at me and literally did not respond. She stared at me like I was speaking another language. I waited over an hour and a half for our checked bags to come to the baggage claim area. Everyone was looking for Frontier staff to help us as our bags didn't seem to be coming. The two staff members we found were HORRIBLE and extremely rude. They stood there leaning against the wall staring at us and telling us they couldn't help us - It isn't their department? The seats are uncomfortable- they do not recline at all. They charge for EVERYTHING on the plane- including drinks (non-alcoholic). Overall, the staff was rude, the charges were outrageous, and the flight was uncomfortable. I have never had such a horrible experience and will NEVER fly Frontier again. ."
Cons: "Was at boarding gate A36..which is what the big board said to be at..my ticket, as well. Waiting with 100+ other passengers at gate..watching Netflix out of boredom waiting on plane. 15 mins past departure time..I go to customer service and they tell me its MY FAULT I missed the plane that left 4 minutes prior because THEY changed the gate to A32.. There was no change on the board..but they said it was announced. It wasn't made clear to those of us who thought we were in the right gate waiting. I was able to fly out until the next morning..putting a lot of plans I and others had in serious jeopardy. Your customer service agents have MUCH to be desired..very rude..taking customers that walked up behind me while making me wait on them to get their sh*t together. I almost lost the only flight available out the next day because they were chatting amongst themselves about personal problems!!"
Pros: "Crew was friendly. Plane was clean."
Cons: "When booking and checking in, no opportunity to enter Known Traveler ID number, so did not get TSA precheck. No information when booking about additional charges - $30 for a carry-on bag?? additional fees almost doubled the price of the ticket. On the flight, the volume of pilot announcements were very loud, crew said it was a new plane and the volume wasn't adjusted yet. I have never been on a flight where I had to pay for water! I have since learned Frontier doesn't allow TSA precheck - will never fly this airline again for that reason."
Pros: "The best part about the flight was when we landed in Dallas."
Cons: "The most uncomfortable flight I have ever been on. The seats were very hard and could not adjust. There was no information about the flight provided at any time during the flight except for when we were preparing to land. Compared to American Airlines (which we flew with on our way to Denver), Frontier has no comparison. There was absolutely no entertainment provided, and there were additional costs and fees at every turn. Not only do they charge for any and all refreshments, they also charge you to have a carry-on bag. The flight was also very very loud. The cabin rattled and roared for the entire hour and a half flight. We will not be flying Frontier again unless some major upgrades are made."
Pros: "Nothing stands out as what I liked - the crew and boarding were average, so I guess not negative is good in this case."
Cons: "I chose this flight because of cost but don't be fooled - you will pay for everything extra - seat selection, carry-on or checked luggage, even coffee or snacks, extra. The seats are absolutely terrible in my opinion, don't recline, limited padding, very uncomfortable if flying over 2 hours. At the end of the day, this was only like $25 less than another airline (american in this case) - and all the other airlines are much more comfortable and include those little things like carry-on, nonalcoholic beverages and snacks. It isn't worth it, use another airline!"
Cons: "Frontier staff, beginning with check-in were unprofessional, unfriendly and not customer focused. Our flight was late and there was very little communication as to why. It turns out that the lock on the lavatory door was broken so they had to duck tape it shut. A woman fainted as she was boarding the plane --- the paramedics were called. No announcement was made about the situation and passengers continued to board, stepping over this poor woman laying on the ground. The seats on the plane were incredibly uncomfortable and the crew unfriendly."
Cons: "they claim to have good air fares just to get you in. once you purchase a ticket they milk you for every possible reason to get as much money as they possibly can. for example if you dont pay for carryon (yes you hear me they charge for carryon) at the time you check in. they will charge you twice as much at the gate ($60 dollars!!!!). their seats are incredibly uncomfortable and do not recline. the guy at the counter wanted to charge me $40 because my bag was one pound overweight. thats enough for me. I am not using frontier ever again."
Cons: "No where when I was booking my flight was stated that I would have to pay to reserve a seat. I understand paying more for extra leg room but charging just to pick a seat in the back of the plane is rediculous and makes me never want to fly frontier anymore. I usually love flying frontier, but it makes me pick another airline. The flight was delayed 3 hours and I understand that things happen, but we were never told why our flight was delayed. The flight attendants were OK this trip. Usually I find Frontier flight attendants to be very friendly and seems to love their jobs, but this flight they were not the friendliest."
Pros: "When I landed in Washington. *On my previous, outbound, flight to Denver, one of your crew members handled a medical emergency very professionally."
Cons: "Delay after delay brought our flight into Washington at an unacceptably late hour. No apologies or acknowledgment of the immense burden it put on passengers. I understand that technical difficulties happen, but on any other airline there would be steps taken to at least appear as though they valued their customers. My seat mate ordered a tea, and was charged the $3, and that bugged me a bit....we arrived at 2am, over 4 hours late, and there isn't a policy to comp a $3 tea? A simple, "hey its on the house" would have given an appearance of understanding. Simple policy change may actually help retain a few patrons here and there. I do not plan on flying Frontier again."
Pros: "Not Much."
Cons: "Being my first flight on Frontier, I wasn't sure what to expect. The fare seemed very reasonable when I purchased the Ticket From Denver to Tampa. Like most of the flying public, I flew coach so obviously I didn't expect that I would travel in luxury. However my flight experience was not even on par with most other airlines that I've traveled on. First as many other reviewers have pointed out, the information on baggage fees isn't made obvious to you in any part of the booking process. I imagine that they make a fair amount of money by surprising first time customers who arrive at the airport expecting that their carry-on luggage will be free of charge, as is with most other airlines. Which in my opinion is deceptive. Expect to shell out some cash if you have Carry-on, and bags to check. The seats are the most uncomfortable that I've encountered, combined with the extremely cramped arrangements of coach made for a very unpleasant flight. Their flight attendant's primary focus is on those who purchased "stretch seating" and the first class. At no point during the flight was I offered water, or anything in the way of something to snack on. My final thoughts, pay a little more to another airline to get reasonably comfortable seats, baggage included with your fare, and attentive service in-flight."
Pros: "Direct flight"
Cons: "Very unimpersonable....felt like I was just a ticket number. No drinks or snacks unless you have a credit/debit card to buy a soda and snack for 2 bucks, seats seem smaller and the "snack" tray was smaller than a book. But I guess since they don't offer drinks and snacks with your ticket you really don't need that tray. I had to purchase this ticket due to a death in my family and it was the least expensive, but if I had a choice it would have been with Southwest Airlines. At least they still make you feel human."