Pros: "Crew was very pleasant. Boarding and deplaning was smooth and easy!"
Pros: "Availability of WiFi, a charging port and media options puts Delta a step (or two) ahead of their competitors. The professionalism of the crew, as well as the complimentary food/beverage options are also excellent."
Cons: "Not the airlines fault, but my 6’4” frame doesn’t fit very well in a middle main cabin seat."
Pros: "We arrived eventually."
Cons: "Flight delayed three hours. Payed extra for an earlier flight. Very disappointing."
Pros: "Flight left on time and landed on time"
Cons: "Getting to Venice on time. Our late arrival cost me a 90 euro shutle."
Cons: "Choice of healthier snack"
Cons: "Have rhe right to carry at least one luggage per person at no cost. Besides carry on and personal item. Tickets prices and luggage costs are extremely expensive."
Pros: "Good airframe."
Cons: "3+ hours delayed; didn't arrive until 3AM."
Cons: "Seats are so small. Flight was delayed."
Cons: "Denver airport is far too large for there to be such a small security check therefore it took forever and I missed the flight. Delta tried to charge me $1000 for another ticket to Albany and I decided to fly with another airline for half the price instead"
Cons: "The seats were in bad condition, I was surprised as Delta usually has well cared for interior and exterior airplanes."
Pros: "Professional appearance of flight staff accommodating and sincete"
Pros: "The flight attendants were all helpful and pleasant. The seats were comfortable. We were provided with plenty of liquids."
Cons: "The landing was pretty tough and we took off almost a half hour late."
Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."
Pros: "Boarding, friendliness of staff"
Pros: "The staff was polite and snacks were good (healthy options)."
Cons: "Nothing was terrible, but due to the short flights I assume they don’t worry about having planes with entertainment available."
Pros: "Short flight"
Cons: "In SLC they boarded by row numbers and not zones. Weird..."
Cons: "Engine problems-2 hour delay"
Pros: "Good flight crew"
Cons: "Delayed due to mechanical issues. For 3 hours. No offers for free drink or wi fi. When we finally land we were on the runway for half hour."
Pros: "Everyone was fairly friendly"
Cons: "Cramped foot room"
Cons: "Bags never arrived at the listed baggage claim. After 45 min, I saw bags on a different claim station and I notified everyone standing around. BUT, I filed a claim with Delta and was immediately given 2500 miles, as guaranteed!"
Pros: "Great people and crew early arrival nice passengers"
Cons: "Poor Delta DEN counter agent experience. Name on ticket didnt match Delta profile name nor TSA [rofile name. Delta counter agent would do nothing, except blame TSA. Would not check ticket name vs profile name. Happened two consecutive flights. Flight tomorrow morning has no TSA Pre clearance on boarding pass. This will be three consecutive flights. Also seated me next to a person who needed 2 seats to himself. Please never seat me next to a passenger who cannot fit in their own seat. I am switching to SWA."
Pros: "On two of the legs of the trip they notice I was a tall person with long legs and upgraded me to seats with more leg room!! I didn't even ask. Thank you."
Cons: "On the way back there were open seats with extra leg room and I asked the gate attendant if it was possible to switch my seat to one with more room and they said they only could if I paid extra."
Pros: "Crew was nice."
Cons: "The Entertainment sucked. Again I was sitting in comfort class which in theory should buy you more comfort and better entertainment. There was a ton of movies from the 90s and the same movie selection from about 6 months ago when I traveled with them. Also, what is going on, with having to use your own cell phone to watch movies on the plane? Whatever happened to the screens in the backseat of the front seat? I ended up with neck pain from trying to watch a movie on my phone. Delta has become very cheap. It is going into some serious decline."
Cons: "Let me just say that I’m a loyal Delta costumer until now. The flight attendants (the two women) were an absolute nightmare. They were so rude and condescending. I was carrying with me my service dog and a bag containing an expensive medication (it couldn’t go on the top bin). Despite being in the comfort class and having the seat next to me empty, we were tight for space. The flight attendants were unreasonable and forced me to put my medication on the top bin despite the fact I had told them it was extremely delicate, that it that to go upright, and that I needed to keep it with me. They did not listen and pressured me into giving them the medication. The medication could have easily gotten broken. Thankfully it didn’t but this is no way to treat a human being."
Pros: "Entertainment system is awesome and similar to what I usually see only on international flights."
Pros: "Ran smoothly, typical flight, everything was as to be expected. Everyone was polite and courteous."
Cons: "Tight seats, boarding process was a bit lengthy, and we hit some turbulence (obviously beyond anyone's control). The pilot and crew handled it well."
Pros: "What a city.. Unique for hell sure..."
Pros: "Crew was the best!"
Cons: "I really dislike the snack boxes. Snacks need to be more like a small sandwich or grapes, cheese and nuts. Not all that packaged stuff."
Pros: "Newer plane with movies."
Cons: "Airlines pack you on so tight."
Pros: "Excellent crew and comfortable flight"
Pros: "Great,I loved it!"
Pros: "Food, crew, boarding"
Cons: "I had a screen in front of me that did not work. It was annoying. Fix it."
Cons: "I fly Delta quite often, and am usually pleased with their service, but the morning of June 23 was terrible. I got to the airport in Denver at 5:30 am for a 7:30 am flight to Atlanta, and the line to check a bag was about 40 people long. I waited 55minutes to check my bag, as they kept moving the ski priority people, and people in danger of missing their flight, to the head of the line. There were obviously not enough Delta workers on staff to process all the flights at that time."
Pros: "The moviea"
Cons: "The time of night"
Pros: "Smooth ride. Delta got everything right from takeoff to landing."
Pros: "The flight attendants were so nice and accomadating. Even came by to refill our waters! I've never been on a flight with such friendly flight attendants!"
Pros: "The flight crew was great"
Cons: "Seats too close - I'm not that tall and my knees were jammed against the seat in front of me."
Pros: "Plane was clean and staff were friendly"
Cons: "The snack options were quite average"
Pros: "Flight attendants were lovely"
Pros: "Excellent customer service. That doesn't seem to happen too often with airlines. Delta has been outstanding."
Cons: "No complaints."
Pros: "Flight took off on time and arrived about 30 minutes early."
Pros: "on time travel care in treating my visitors from Kenya Africa"
Pros: "Fast and comfortable flight."
Cons: "Seats on the airplane could have been more comfortable."
Pros: "On time. Good crew. Pleasant overall experience."
Cons: "Seats on plan were horribly uncomfortable. Food to the point of a scam expensive. Airplane lost baggage with over $1,000. Including seeing glasses gone. Trip ruined. Rest of luggage was soaking wet like they left it laying outside in the rain. Horrible horrible company."
Pros: "Crew was friendly."
Cons: "Flight was delayed for over an hour, no explanation given. Further delay as we sat there after nearly everyone was boarded and people trickled on for probably 20-30 min. It seemed like they were just taking anyone on the flight that they could find wandering the airport. Conditions were cramped, miserable, seats uncomfortable."
Pros: "On time and great service"
Cons: "Security took a bit to long"
Pros: "Staff was all great from boarding to inflight service"
Pros: "I got the same seats with my kids"
Cons: "That I missed my flight back to Denver and had to pay for a new flight for the next day"
Pros: "Squished accommodations"
Pros: "schedule availability"
Cons: "Miserable seating. I paid for extra leg room but in my seat 1D THERE WAS LESS LEG ROOM THAN ANYWHERE ELSE ON THE PLANE. FRONTIER LIED ABOUT THE ADVANTAGE OF PAYING EXTRA FOR AN "UPGRADE". i WAS IN PAIN FOR THE ENTIRE FLIGHT. tELL THEIR CEO TO TRY SITTING WHERE I WAS. UNLESS HE IS A LITTLE PERSON HE WILL GET IT AFTER A COUPLE HOURS."
Pros: "Had to cancel due to the mass murder shooting in LAS and Frontier would not give me a full refund. Only a flight credit which I probably won’t be able to use"
Pros: "I would have liked the reasonable fare if it wasn't completely offset by the fees Frontier charges for everything."
Cons: "The reasonable fares are offset by the fees for everything, including seat selection and even carrying on a bag. Several flight attendants were dismissive bordering on rude, as if it was passengers' privilege that they were even on the flight."
Pros: "Over all very good!"
Cons: "Seat confusion, pay for every thing else aside of the flight itself"
Pros: "The online price."
Cons: "All of the hidden fees."
Pros: "Awful. The ground crew and the plan crew were not in-sinc. The jet way was a least 10 inches below the plane door. The stewards crowd was surley. The plane was late leaving for unknown reasons. The whole passenger group was held up waiting on the two person clean up crew to empty the trash. No one seemed to care about the passengers."
Cons: "There was an incredibly long line for bag check. When I tried to check in at the computer, it said I needed to see a ticket agent. I stood in line for an hour and a half and missed my flight while waiting to check in. The ticket agent was in en extremely poor mood and was rude to her other employees and customers. She said she had been there for 12 hours already and had several cancelled flights to rebook."
Pros: "The flight was reasonably priced"
Cons: "Seats don't recline, all groups were called to board at the same time creating a long line."
Cons: "Cost of original ticket was very misleading. Frontier is good if you have no baggage"
Cons: "The seats are incredibly uncomfortable, the planes were noisy in a terrifying way and I didn't even get a complimentary snack! I heard other people complaining and swearing they would never fly Frontier again. I was pressed for cash and am grateful for a cheap flight, but next time I'm flying I will spend more for comfort with another airline if I can."
Cons: "The plane waited for a part that never came, held everyone back on a hot plane, no water is being offer and the worst part is there was a fly lingering around the pale for the whole entire flight"
Pros: "Flight crew was pleasant!"
Cons: "Uncomfortable seats!"
Pros: "The flight attendant was engaging, funny, and attentive. Made it a fun flight!"
Pros: "Friendly Staff. Boarding was late but they made the best of it keeping those of us at the gate well informed."
Cons: "New rigid seats uncomfortable in every way, could not feel more packed in nd I consider myself average size at 5'9" 160lbs. I am used to paying for premium seats, and now even used to paying for seat selection at all, but Payment for Carry on policy is a new low in customer service offered."
Pros: "On time polite crew."
Cons: "Had a big guy next to me pouring into my space, just overall cramped."
Cons: "These were the most uncomfortable seats I have ever been in.."
Pros: "Flight was on time"
Cons: "I got a seat at the back of the plain in the middle of 2 other people and I didn't feel very comfortable but I also didn't want to pay for a better seat ($25-50)"
Pros: "The staff was pleasant"
Cons: "Flight delayed again and again over the course of 4 hours. Couldn't figure how to recline seats"
Cons: "Connecting flight missed it by 10 minutes."
Pros: "The attendants were very capable"
Cons: "They made me check my carry-on charged me $30 for or $40 to carry it on."
Cons: "Couldn't get a glass of water to save my life."
Pros: "Not Much. Miss the old Frontier"
Cons: "Hidden Fees - Charges for luggage, Carry On, Drinks, Snacks, assigned seats, charging for seats that recline. $88.00 round trip fair turned into $200 Surprised they didn't charge to use the restrooms Uncomfortable - worst seats ever Will never fly Frontier again if I don't have too. Sad to see a good airline that has been bought out and ruined."
Cons: "Both flights delayed, return 31/2hrs....10 $voucher that we couldn't use on the plane and expired 20 min. After we got off. I will try to avoid Frontier in the future Stop nickel and dining customers at every option!"
Cons: "No reclining seat Charge for carry on No entertainment food very limited and overpriced"
Cons: "0 leg room, pay for food, 0 entertainment. Solid performance again from frontier."
Pros: "Same as above. Same as above"
Cons: "left hour late not weather related just poor planning once arriving were told to leave the terminal we arrived at to retrieve luggage which was wrong so after midnight had to wait about 20 minutes to return to original terminal to retrieve luggage so terrible experience with frontier!!!"
Cons: "Seats are horrible. Bag fees are ludicrous. Should have paid the higher United fare. Would have been a better experience for the same money,"
Cons: "The fact you pay for a ticket thinking your getting a good deal. Then you have to pay for a seat. Then a soda is 1.99. Frontier couldn't even give you a soda after charging an additional 16.00 for a seat. Really????"
Pros: "Not flying frontier to Las Vegas there are no flights available"
Cons: "Late, dirty, surly crew"
Pros: "The Captain did his spiel. Thanked us for choosing Frontier. Then he introduced his flight crew and added: "Since this is Wednesday, they have the day off...so, just sit back, relaxand enjoy your ride to the mile high city. We should be landing on time, Jerry thinks we should be there minutes early.""
Cons: "I sat in row 1...so no under seat storage, but the overhead storage directly above was used by the crew. I had to go 3 compartments back and fight my way back to my seat, the the same after landing."
Pros: "Great pilots and flight attendants A+"
Cons: "We were given the wrong information for picking up our luggage and had to take a shuttle to Terminal 3 in Vegas. It took 40 min longer than expected at 11:30 pm. Also the flight insurance is totally a waste of money."
Pros: "Crew was friendly and polite."
Cons: "Economy seat was very uncomfortable. I wish that my booking made clear that I would need to pay for a carry on. Fortunately, I paid at the kiosk where is was $40 for a bag instead of at the gate where it was $60."
Pros: "The crew was good"
Cons: "I had to pay baggage fees each way which is ridiculous. I would rather fly Southwest and pay a little more for the ticket than have to pay seperate baggage fees as well as even pay for a bottle of watter. coming back from Las Vegas our plane landed early and it took about 45 minutes to find a gate that we could unload."
Pros: "That we arrived early"
Cons: "The cramped seating and the tiny seat tray that is useless"
Cons: "Late boarding, food wasn't delivered so we waited on the plane at the gate after late boarding. In Vegas, late arrival (hour plus) so didn't leave on time. Employee at the gate in Las Vegas was very rude to customer. Customer was crying and employee was talking to other employee acting like she like the situation. Frontier has a long ways to go before getting my business."
Pros: "The plane looked as though it had not been clean. Dirty tissue left on the floor under the seat, my tray was dirty, the toilet was dirty (dry pee on the rim) and the bathroom toilet lid could not be lowered to flush the toilet. All in just a very diappointing ride with a company I use to like to fly with."
Cons: "Hot inside plane, multiple delays and uncomfortable seats."
Cons: "To be told that I would be missing my connecting flight. I wasn’t told anything only that my flight was delayed. If I would of known I’d miss my flight I would of made other arrangements."
Cons: "Flight was repeatedly delayed and ground crew gave very incorrect estimates as to when the plane would arrive. As much as an hour error"
Cons: "You get what you pay for."
Cons: "Everything had a charge, even ice!"
Cons: "Baggage policy should be more clearly advertised on the site. I could have booked a more expensive flight with a carry on included for less than what Spirit charges for flight and $50 for carry on."
Cons: "The seats do not recline. If you’re tall, run away screaming!!!!!!!!"
Cons: "Didn't realize that my flight would be less than my bag fee..."
Pros: "Flights were timely"
Cons: "Air conditioning had low flow and wasn't very cold."
Pros: "Quick on and off. It's was on time and reliable."
Cons: "The seats were uncomfortable. You cannot recline. Baggage fees are crazy!!!"
Cons: "Horrible customer support and policy's."
Pros: "I got to sleep and I got the window seat."
Pros: "Smooth and easy. Cheap fare, no frills"
Cons: "Lots of sales attempts"
Pros: "NOTHING.THERE WASNT ANYTHING THEY OFFERED LIKEABLE."
Cons: "EVERY SINGLE THING WAS HORRIBLE. ALL OF IT. THE FAA SHOULD SHUT IT DOWN AND FINE THAT POS COMPANY UNTIL THEY CANT AFFORD TO PUT ANOTHER FLIGHT ON A DEPARTURE OR ARRIVAL BOARD IN THIS COUNTRY."
Pros: "Bag fee is way too high"
Cons: "website and poor options for checking on line"
Pros: "Overall, wasn't bad. No hiccups or unexpected events. All went smoothly."
Pros: "On time departure."
Cons: "Dirty. Lack of variety of beers."
Cons: "I was unable to pay for my bags online ahead of time due to web site malfunction and was stuck paying nearly 100$ for a carry on and checked bag. I won't be flying Spirit again."
Cons: "I was told that Spirit is known for late arrivals and departures...found that to be true. Thankfully the trip was only 90+ minutes. Could not have stood the uncomfortable seats any longer. The only plus was the friendly attendants."
Pros: "The crew was friendly and polite, and the whole process was relatively smooth."
Cons: "The seats were a little bit cramped, but for a short flight it was fine."
Pros: "Price. Everything went smoothly."
Cons: "Nothing comes to mind."
Cons: "It is not a bargain airline. Once I had to purchase a seat and pay $45 to carry on a suitcase, it would have been cheaper to fly a different airline. I had to join their "club" just to check in. The website it slow thanks to all the adds. Could not even print a boarding pass without the adds. Not a fan - will not be using Spirit again."
Pros: "Excellent flight! Crew was amazing and funny"
Pros: "Cheap overall; seats about average."
Cons: "Rude, rude staff who were just overall unpleasant on the ground crew. The flight crew were pretty pleasent."
Pros: "We had delay for 4 hrs. and also very rude. Ticket agents at Spirit Tickets counter at gate 52! Very Un acceptable!"
Cons: "The service! Never fly Spirit again! 7194600011."
Pros: "I was unable to make my flight due to illness and they offered me nothing---not a credit towards future flight with Spirit or anything--- Total 0 Which as a business model I cant understand - If they had offering something -- I would have booked and paid for yet another flight with Spirit providing them with more income and future revenue but instead They chose to offer nothing---- I now will never fly them again and tell others of my experience-- Seems like the latter is a far worse price to pay for keeping my measly money in their hands over one missed flight They need to learn from great American companies like LL BEAN or Nordstroms----- who have learned to keep their customers"
Pros: "I did not enjoy my experience at all with Spirit Airlines"
Cons: "They charged my 65$ for a carryon bag. Something they didn't even mention when I got my ticket. There is no complimentary beverage service. You have to pay for water. The flight crew was extremely rude on both flights I took. The reday eye they talked loudly the entire time not allowing passengers to rest."
Pros: "It was quick"
Cons: "Everything else! 55 dollars for a carry on?! Unbelievable!"
Pros: "Purchasable Snacks and drinks."
Pros: "the people were great! - no frills or BS just there if you needed them."
Cons: "the long lines in Vegas - but i still made my flight :-)"
Pros: "Everything was good. Nice easy flight."
Pros: "First class crew"
Cons: "Stiff skinny seats"
Pros: "I liked that Spirit upgraded me to a window seat with no cost and that there were no delays."
Cons: "No dislikes"
Pros: "The flight as promised was smooth and the flight crew were pleasant."
Cons: "But the take off and landings were very bumpy (on two separate flights.) Most uncomfortable seats I have ever sat in on a plain. A la carte means you will pay the same price as you would get on a better airline once you pay for carry-ons, seats, food."
Pros: "I didn't die, there is nothing good to say about this airline."
Cons: "As we were on the jet way they made us all turn around and get off the plane. Half the plane had boarded already, they said it was because the crew on board wasn't ready. Why didn't they stop the first passenger then!?!? Then the 1 gate attendant had to rescan all boarding passes including the people on board. I have never seen anything like this ever. So we are 15 min pass departure time and the pilot says he's waiting on paperwork. This somehow turns into a mechanical issue and we to take off for another hour. No water, nothing. I will never fly them again."
Pros: "Seats were ok"
Cons: "Flight was delayed, the charges were outrageous, not thinking I'll choose them in the future"
Pros: "Will avoid this airline in the future."
Cons: "all the extra add on costs that other airlines provide as a part of the package. I would rather be aware of all my costs upfront and in the future I will be glad to pay a bit more to avoid this airline."
Pros: "Cheap fairs"
Cons: "Had to pay for water."
Cons: "I WILL NEVER FLY THIS AIRLINES AGAIN - HORRIBLE CUSTOMER SERVICE REPRESENTATIVES, TERRIBLE FLIGHT ATTENDANTS. THIS AIRLINE WILL BE OUT OF BUSINESS - THEY DO NOT CARE ABOUT CUSTOMERS"
Pros: "Trip was very nicely priced."
Cons: "Six hour delay in Denver, without any compensation of any kind."
Pros: "Crew was friendly"
Cons: "I have never taken a Spirit flight that was on time"
Pros: "You are the worst airline"
Cons: "Your flight was cancelled. You reimbursed me. Terrible airline. Terrible customer service. Unforgivable."
Cons: "Having my flight be cancelled. I didn't like Slirirt have shitty planes that break down."
Cons: "The flight attendants were extremely rude on this flight and even at one point started talking about plane crashes during a period of turbulence... extremely unprofessional."
Pros: "This is the first spirit airlines flight in years that was not only on time but early. Everyone was kind and professional. This was a real change from our previous spirit experiences."
Pros: "The crew was great"
Cons: "The seats are a bit crowded. We were over an hour late coming back"