Pros: "Most of the crew was great with the exception of curbside check-in in Denver."
Cons: "Curbside needs to stop chasing cash tips and do their jobs. If they focused on that tips would be easy to come by. The curbside attendant that took my bag didn’t even bother to check my id. He asked me my name and asked where my destination was. I told him Cincinnati as a layover then LaGuardia where he said that was wrong. He then proceeded to print a boarding pass that wasn’t mine and load my bag into the conveyor. Not 5 mins go by when I realize what happened I wound up having to go to special services to rectify the situation. Which ultimately consisted of me waiting another hour in LaGuardia to get my bag. Please delta have these curbside handlers actually want to do their job and stop chasing cash tips."
Cons: "Delayed flight planning - would have been nice to delay the flight before boarding."
Cons: "Flight was delayed almost 3 hrs. Ran out of food right before my row. I upgraded my seat but feel I got the short end of the stick."
Cons: "After a delay of about an hour on a very full flight the gate agent asked for volunteers to check their rollaboard suitcases. The gate agents then allowed those who checked their rollaboards to board before Zone 1,which was fine. However, a bunch of people without gate check stickers on the rollaboards were also allowed to board before Zone 1, which was aggravating. There was a long delay on the tarmac, during which we had to pull back to the gate or to a maintenance area before we finally took off. When we arrived in Vegas there was no gate for us to pull into, which led to another long delay of an already long and delayed flight."
Cons: "I bought a ticket thinking i bought it through kayak but I actually bought a ticket through a third party in India. Where no one spoke good English. I called the agency to find out if I needed a Visa for my visit to Australia and the told me no. So when I showed up to the airport I didn’t have the right documents and I MISSED MY FLIGHT. Also the wouldn’t just change my flight and charge me the change flight fee. They cancelled my flight entirely and made me buy a whole new ticket!!! Worst flight experience I’ve ever had and this is not my first time flying to Australia or out of country."
Pros: "Friendly cabin crew. Early am departure. On board entertainment is a great selection of movies/TV etc. Clean aircraft. Comfortable seating. Great flight."
Cons: "Had to wait for the crew from another flight before boarding p"
Pros: "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
Cons: "Flight delayed, almost missed international connections"
Pros: "crew was nice and pilot was informative."
Cons: "1. flight was delayed twice, which meant my arrive was delayed in Cincinnati. 2. boarding was a nightmare. After 2 delays, I was crammed into zone 4. I dont fly as often, the seats space seems to be getting smaller. 5. I sat next an overweight person. I didn't like my personal space violated. 6. The flight offer movies, I slept. Yet kept getting elbowed by this overweight neighbor. 7. I am a single, independent person. I prefer to sit near the front. First on and settled and 1st off and gone!"
Pros: "The flight crew was friendly and personable. Beverage service was consistent and efficient. Entertainment and free WiFi messaging were great perks."
Cons: "The positives don’t even come close to offsetting the misery of Delta’s seats. I honestly don’t remember the last time I was so cramped and uncomfortable. I’m not an abnormally large man - 6 feet 200 lbs - and there was no room for my legs or my shoulders in an “upgraded economy” seat. I fly weekly for work on another major airline, and only took this one in a crunch. But I am quite certain this was my last Delta flight and I’ll be advising others similarly. The service and entertainment aren’t sufficient to mask an awful seat configuration."
Cons: "I never made it... I had a trip interruption and got stuck in Chicago and would of had to wait another full 24hrs to take the flight to Denver. tired and nauseated after being all day at the airport that at midnight, i knew that I couldn't hold off till the next evening, took the next flight back."
Pros: "Great crew - good attitudes."
Cons: "Delayed for an hour due to a log book issue."
Cons: "I upgraded my seats, but we still didn’t get any extras for the price."
Pros: "Older style cabin, but still a comfortable flight. Crew was friendly."
Pros: "Basic flight. Super uncomfortable seats. Older plane. Cramped. Pilot was great. Flight smooth."
Cons: "Got there safe!"
Pros: "It was fine. Just not anything great."
Cons: "Many groups were not seated together. at the airport I asked if my husband and I could be put together . One worker seemed interested in helping, but another rudely butted in and said there "were no seats together, the flight was full." Come to find out the flight was not full, there were whole rows not full. The groups near our seats rearranged ourselves so we could be by our family members, so it worked out. No thanks to the person at the terminal. Really long walk from the gate to the plane. No food on a cross country flight. Only a few cups of water/soda and a cookie. which unfortunately is typical now days. The lights were off the whole trip. The captain kept turning on the seat belt sign for the turbulence. Which there was a lot of. But then he would announce for everyone to go back to their seats. It wasn't huge bumps, just a little rough. and it woke everyone up by announcing it multiple times."
Pros: "Seats were comfortable enough"
Cons: "They force you to get to the airport really early."
Pros: "On time."
Cons: "The door team was all over the place creating a chaos at the time for boarding the plain. I've notice several people in front of me were complaining due to the boarding dynamics. (Not smooth boarding)"
Cons: "Seat 17F is very short on leg room for a 6 foot man. Flight attendants didn't care and rough landing; pilot needs more practice."
Cons: "Late departure. Seats were double booked. Had to delay again to sort it out."
Pros: "Got there safely."
Cons: "The seats are miserable small and uncomfortable. More options for snacks for the cost of the ticket!!!"
Pros: "The people were nice and helpful. And the aircraft did not feel cramped. I again did not use the entertainment or anything like that."
Pros: "Seats were pretty comfortable"
Cons: "In-flight entertainment depended on the Wi-Fi working. It did not work the whole flight."
Pros: "No surprises, boarding, friendly plane staff, carry on so didn’t have to worry about baggage issues , on-time"
Cons: "Pilots flying: the plane would turn or ascend/descend in such a way that I felt that I was going to pass out. I was not intoxlcated nor did i experience it on my previous flight nor the majority of this flight unless maneuvering was occurring. Also, again, worthless wifi"
Pros: "Flight was smooth, attendants were great."
Cons: "I was so uncomfortable in my tiny seat. They are small and awful."
Pros: "I purchased a ticket for my 18 year old dog $ 125.00 each way to fly with me to Kalispell and back. She is so old that she can not SEE, HEAR, or BARK any longer. I understood she needed to be under the seat for take off and landing but I was told by the ticket agent and flight attendants on my first flight that she could sit on my lap during the flight. Everything was great on the way there. On the returning flight,.... the flight attendant was so RUDE to me. She saw that after we were airborne and at a steady altitude, I brought my dog "Kacey" up into my lap. She immediately raised her voice and stated the dog needed to remain on the ground. I politely explained her condition BUT she refused to listen to anything. I put my poor old dog back under the seat. After approx 20 min I could hear her patting very loud. I lifted her again and asked a different flight attendant for some water. She was very hot on the floor. Or course, the flight attendant saw my little chihuahua drinking the water and said that after she drinks a little more, she must remain under the seat. By now, my husband is getting annoyed. He tried explaining to the flight attendant the medical needs that my dog has " she's on protein shakes" which were approved their security. and how fragile she is. She can't BARK, SEE, or HEAR. Yes, we will be putting her down soon but we took her to Montana for my daughter to say her GOODBYES!! Sorry to say, but that flight attendant has turned me away from UNITED AIR LINES forever. Feel free to call me 352-804-8344. You may send this to UNITED AIRLINES too!! Thanks Karen Hope"
Pros: "The passengers I sat next to they were very nice people"
Cons: "No leg room and the crazy amount of turbulence we encountered throughout the trip."
Pros: "There was plenty of space on the plane even tho it was completely full"
Cons: "I missed my flight due to a nonsense delay from Charlotte. Arrived at the gate 1 minute after scheduled take off and the plane was gone. Not even an attempt to waiting as I ran, 5 months pregnant, through the airport. I was rebooked to arrive in Las Vegas at midnight. 12 hours after the original time. I bought a flight from Southwest. I will never fly united again"
Pros: "Nice employees."
Cons: "Mechanical delay in fargo caused me to miss my connecting flight to Eugene by 5 minutes. Got to Denver airport asked the gate guy to call my connecting flight gate to see if they could hold the door for me, he said you got 10 mins go. I ran 30 gates and the door just closed and missed my flight. I am 25 weeks preg so my running time is slower then normal. Then they rebooked me on a flight that had an additional connect and arrived 4 hours later then expected. By the time I got to my new flight gate- it was delayed so would miss my next connecting flight. Long story short it's 3 hours past when I was suppose to leave and settled for s flight to PDX tonight getting in at midnight. My friend From eugue is picking me up in Portland tomorrow. It has been an unsuccessful flight. Almost cancelled and went home......"
Cons: "Seats on plan were horribly uncomfortable. Food to the point of a scam expensive. Airplane lost baggage with over $1,000. Including seeing glasses gone. Trip ruined. Rest of luggage was soaking wet like they left it laying outside in the rain. Horrible horrible company."
Pros: "I got the same seats with my kids"
Cons: "That I missed my flight back to Denver and had to pay for a new flight for the next day"
Cons: "Checking my luggage and then re-checking my luggage !!! Very annoying and very inconvenient. This is not passenger / customer friendly !!!"
Pros: "Had to cancel due to the mass murder shooting in LAS and Frontier would not give me a full refund. Only a flight credit which I probably won’t be able to use"
Pros: "Flight was short, fast and on time"
Cons: "It took a long time to deboard after landing. Too many surprise charges i.e. - (seat selection, carry-on)...not a good feeling!"
Cons: "Explanation for cost saving options were vague for me as a first timer on Frontier. When I was told about the special plan I couldn't maneuver through reducing my total price. I finally gave up and paid the nickel and dime list of add on fees. I felt cheated and violated. I thought it was sort of bait and switch. Now I'm not incentivized to give up the usual main airlines. Present cost savings up front-I choose and feel good about getting a deal and become loyal."
Cons: "Seat confusion, pay for every thing else aside of the flight itself"
Pros: "Awful. The ground crew and the plan crew were not in-sinc. The jet way was a least 10 inches below the plane door. The stewards crowd was surley. The plane was late leaving for unknown reasons. The whole passenger group was held up waiting on the two person clean up crew to empty the trash. No one seemed to care about the passengers."
Cons: "There was an incredibly long line for bag check. When I tried to check in at the computer, it said I needed to see a ticket agent. I stood in line for an hour and a half and missed my flight while waiting to check in. The ticket agent was in en extremely poor mood and was rude to her other employees and customers. She said she had been there for 12 hours already and had several cancelled flights to rebook."
Pros: "The flight was reasonably priced"
Cons: "Seats don't recline, all groups were called to board at the same time creating a long line."
Cons: "To be told that I would be missing my connecting flight. I wasn’t told anything only that my flight was delayed. If I would of known I’d miss my flight I would of made other arrangements."
Cons: "Flight was repeatedly delayed and ground crew gave very incorrect estimates as to when the plane would arrive. As much as an hour error"
Pros: "The flight attendant was fun and entertaining, the plane was new and clean, and it was a short flight! What more can you ask for!"
Cons: "Everything was great!"
Cons: "Baggage policy should be more clearly advertised on the site. I could have booked a more expensive flight with a carry on included for less than what Spirit charges for flight and $50 for carry on."
Cons: "The seats do not recline. If you’re tall, run away screaming!!!!!!!!"
Pros: "Flights were timely"
Cons: "Air conditioning had low flow and wasn't very cold."
Pros: "Quick on and off. It's was on time and reliable."
Cons: "The seats were uncomfortable. You cannot recline. Baggage fees are crazy!!!"
Pros: "The staff was nice."
Cons: "Hard to check in and navigate website. Flight was delayed for 1:45 min"
Pros: "I got to sleep and I got the window seat."
Pros: "For my first flight actually was good"
Cons: "I was set by a crying screaming baby. This was my first flight ever and it was awful because of the baby."