They had everyone board only later to determine there was a mechanical issue. They ended up canceling the flight and everyone for to spend the night in the airport and left at 6am the following morning. No hotels were provided.
Pros: "The movies"
Cons: "Why are stews so rude."
Cons: "I had a very large man in the middle seat next to me. I was in the window seat. He leaked over into my seat which made it very uncomfortable especially when he fell asleep. I know the airlines can't do anything about this but he should pay for a larger seat."
Pros: "Crew was very friendly and professional."
Cons: "Pillow for back support would be nice. More Japanese food choices would be nice also."
Cons: "Flight was delayed 1.5 hours coming into Denver due to an oil leak they fixed at the last airport. Turned out the leak wasn't fixed. Took an hour to get a mechanic to look at it and then they cancelled the flight. United's partner had no other planes in Denver so we had to sleep there after sitting in the airport for almost 4 hours."
Pros: "No surprises, boarding, friendly plane staff, carry on so didn’t have to worry about baggage issues , on-time"
Cons: "Pilots flying: the plane would turn or ascend/descend in such a way that I felt that I was going to pass out. I was not intoxlcated nor did i experience it on my previous flight nor the majority of this flight unless maneuvering was occurring. Also, again, worthless wifi"
Cons: "I didn't go on my trip. My course in SF was cancelled and United would n't refund my money or change the dates for my trips because of there basic economy package. They have 3 different economy packages and the economy basic doesn't get refunds and you can't change the flights if needed. It feels like they are banking on increasing there ROI with this basic economy ticket which is 40 -60 dollars cheaper than the next economy package. Intuitively they know people will pick that, but if something comes up the customer is screwed."
Pros: "Wifi wasn't working. People were loud and rambunctious."
Cons: "The boarding process with United is always a mess. Lines way longer than necessary and spilling into the main walk area of the airport."
Pros: "crew was SO pleasant! respectful of sleeping passengers came around with snacks and drinks then came around a bit later with coffee and water in case anyone needed a refill or missed it the first time"
Pros: "I liked the customer service wfrom the woman who helped us find a way with patience to get a working card to get our luggage checked in. I liked the customer service on the flight they were attentive and friendly."
Cons: "The options to pay baggage with one card is rough on the average traveler, the baggage charges cost as much tickets!"
Pros: "Nice seats, very helpful staff at ticketing and nice crew"
Cons: "Reservation was deleted so check in took a very long time and my seat (reserved weeks in advance) on the long international flight was reassigned to a very undesirable location."
Pros: "Staff was friendly"
Cons: "United has a system glitch and we were delayed. I got in around 1 am instead of 11 pm. I decide to order a glass of wine and since they don’t give receipts. I found out i was charged for 2 glasses instead of one. To top it off the co-worker i was traveling with didn’t get charged due to the inconvenience and delay. i travel a lot with United (higher status than him) and would have liked that offer (and not get charged one i didn’t order) being a mileage plus and credit card holder. I did go on line and ask for a credit and they did make it right and give me a credit."
Pros: "The passengers I sat next to they were very nice people"
Cons: "No leg room and the crazy amount of turbulence we encountered throughout the trip."
Pros: "Staff was pleasant, decent movies overall."
Cons: "I can't eat mushrooms. Both meals had mushrooms (3 out of 4 entrees) and it wasn't always obvious which ones. Additionally, the second meal with seafood or pasta, the pasta obviously had mushrooms so I chose seafood, even though I don't like most seafood. Mushrooms all mixed in with the seafood, so I had to pick them all out. Also 2 of the accompanying sides had mushrooms. Do they have a mushroom fetish like Cheesecake Factory? Need more consideration for people who may have varying food requirements that are unavailable to address during the booking process. I know you can't please everyone, but why overuse an ingredient that has a relatively low appeal to potential passengers? Will try again, just hope they can use similar customer service in their food preparation as they have otherwise."
Cons: "Our flight was delayed which caused us to miss our international connection. Flight attendants did not care, did not attempt to get us out faster, or put on a different flight. Asked for an announcement to be made on board or to be moved to seats closer to the front so we could get off the plane quicker, did not happen. Offboarded and sprinted across the airport for our international connection and was notified by gate attendents that the gate closed five minutes ago and that they could not let us on the plane. Meanwhile, the plane sat there for an additional 30 minutes while it fueled and waited for release from air traffic control. There were six travelers total stuck there in San Fran at that gate, all of us begging to be let on the plane to Beijing, the last one for over 24 hours. Zero compassion from staff at the the airline gate. They did not care about us and did not care about leaving their travelers stranded. Our total travel was Denver to Bangkok, 26 hours of travel including layovers in San Fran and Beijing. In San Fran (after missing the gate connection), United rerouted us through Haiwaii and the customer service agent that did this reroute did not finish the reroute to our final destination. We got to Haiwaii and were stranded again, at the United service desk for four hours having to once again provide documentation of our initial travel plans to Bangkok, having them build a new itinerary to our final destination. Overall, 20 additional travel hours have been added to our itinerary, almost double our initial travel time. We have had to call and cancel pre-arranged bookings in Thailand as we are now missing two full days off our trip. I am absolutely disappointed and heart broken as I write this still stuck in the Beijing airport waiting another six hours to connect to Bangkok. My fiancé and I were traveling to Thailand to get married and have received no compassion from anyone at this airline to try and get us there. I fly United for work quite frequently and have never experienced such horrendous service and lack of basic human compassion. I am flat out disgusted by United and will not be using them again, for personal travel or work related trips, because of this horrendous experience."
Pros: "Crew did a great job. Air China had much better food service."
Cons: "Seats two small, not enough room to stretch your legs. Bathroom to small. Designed for people less than 150lbs, and 5'-6" in height Not comfortable for people over 6' tall."
Pros: "Seat 7 A on this type of aircraft - and United's configuration - had the most leg room and space, esp. when the seat next to you is empty. The flight crew was friendly and great!"
Cons: "Boarding gates/ area in Denver airport for these small aircraft was almost as bad as a bus station! Crowded and most cramped/ uncomfortable. Denver United staff at customer service center was most unhelpful, unsympathetic and dismissive about the fact that in spite of a flight delay that completely their fault (no weather delay), which made me miss the memorial service for my friend's daughter - my main purpose for visiting Cincinnati - they refused to even give me a patient hearing much less consider my request to try and put me on a different flight!"
Pros: "The flight crew and the cabin crew were professional and efficient and friendly. The ginger ale kept me from getting nauseous during the turbulent approach."
Cons: "I realize that the airline doesn't have much control over screaming babies, but the reality is, my flight experience was significantly worse because of one, a couple rows back, who kept screaming at the top of their voice for most of the flight. While everyone was seating themselves, my fellow rowmates asked me to exchange my window seat for an aisle seat, so that grandmother, mother, and daughter could sit together. That put me two rows closer to that screaming baby. I came prepared to watch a movie with my phone and new noise canceling headphones, and then discovered the United Wi-Fi didn't offer movies on that flight, the same aircraft type and route as when I was able to watch a movie that way, earlier this year. I didn't find a way to connect my Bluetooth headphones to the plane's entertainment system, and I'm also disappointed in myself, to have to say, it took me far too long, to figure out that I needed to interact with the screen in front of me, through the control pad under my elbow on the armrest. By that time, there wasn't enough time left in the flight, to start a movie. So, I just played music stored on my phone, which helped mask the baby screams."
Cons: "I missed my flight due to a nonsense delay from Charlotte. Arrived at the gate 1 minute after scheduled take off and the plane was gone. Not even an attempt to waiting as I ran, 5 months pregnant, through the airport. I was rebooked to arrive in Las Vegas at midnight. 12 hours after the original time. I bought a flight from Southwest. I will never fly united again"
Pros: "New nicer attitude from crew"
Cons: "Small seats"
Pros: "Departed early and arrived early. Boarding went quickly. Flight crew was friendly and efficient."
Cons: "Strong winds made for a bouncy final approach at destination."
Pros: "Let us sleep without disturbing!"
Pros: "Friendly staff, great customer service"
Cons: "Again a full flight and this time I was seated next to an Asian male. I'm deal thy allergic to fish and what did he bring to eat, yep you got it. While I know it's a right for him to do so, I spent the flight with puffed eyes and throat issues. Again, the flight was overbooked"
Pros: "The Captain kept us apprised of the delays in our flight."
Cons: "How the Denver airport has their gates set up for 77/78/79 and others, having to walk down stairs? then down a long hallway to go out on the tarmac to board the plane, then when having to deplane, repeat what we had just done in reverse, some customers were traveling with small children/babies, no offer to help these people were made, except to tell them they could use the elevator. Thought it was ridiculous that we had to go all the way to original gate when we were told we would be loading again on the gate next to the one we just came in from."
Pros: "Staff very nice, plane left late but made up time."
Cons: "Seat was not comfortable and did not recline enough to provide for a nap."
Pros: "Everyone was friendly, flight was on time checking in at kiosk was very efficient no complaints . I would recommend Kayak and United to friends and family"
Pros: "I liked the power outlets that were available, as well as the USB! I have trouble sleeping on flights, but the great options for the in flight entertainment made it more than bearable. I will always choose to fly United now."
Pros: "Not bad overall. I was exhausted at one point and passed out in my chair. I would have missed my flight if the gentleman boarding people hadn't noticed and woke me up to ask if I should be on the flight. I was out so deeply that I hadn't heard any announcements. There wasn't any food on the three flights but a cookie waffle thing and that was all I had during the 13ish hours I was on planes. The staff was super awesome and nice. Space wasn't any different than other planes, but tight on the first flight. I got lucky on the last two."
Cons: "I was starving and dehydrated."
Pros: "The staff were proficient and friendly. I greatly appreciate that the first checked bag is free!!! Main reason that I choose United is because of baggage allowance. Thank you"
Cons: "I think a whole can of soda is the least that should be provided for any flight."
Pros: "Nothing to like. 6:00pm flight delayed and kept rescheduling takeoff. Boarded plane about midnight and after ninety plus minutes we were made to deplane because current crew was over their allotted airtime. Kept on plane awaiting a new crew but they couldn't get them so flight cancelled. Attendants told us we would be compensated for cancellation. A big airline like united should have a better grasp on scheduling flight crews and stand bys available instead of putting us through this hell. No hotels available so we all had to stay overnight in uncomfortable chairs with many sleeping on floors. I felt bad for myself as a 69 ur old woman with some health issues but felt even worse for the parents flying with little toddlers who just wanted to go home. The day of my flight Denver had 8" of snow that stopped by 9am yet I couldn't get a flight out till the following evening. Psp to Denver to Newark should have taken six hours but took me over 38 hrs of travel time. Denver should be used to snow and 8" shouldn't cause such extreme disruption at that airport. And united needs to better coordinate its flight schedules and working crews. I will be contacting customer service regarding compensation as cancelled flight was due to company musmagent. Finally it would have been nice if united opened its club to the travelers who couldn't get hotels. Sitting in a comfortable place would have been so much better especially to the elderly and small children traveling. Thank you"
Pros: "I made it home"
Cons: "When I got to the ticket counter my reservations had been canceled by united. Worst part is the flight is now completely booked. I was lucky enough to make the flight thanks to a late flight from vegas where 7 people were connecting from but it was pretty stressful to walk up to the counter to be told the reservation you have had for 2 months was no longer reserved. This was one of the rudest staffed planes I've been on. These guys aren't over worked. I don't know why they can be so hateful. I loved united but this experience has left a sour taste in my mouth. It all worked out in the end, but I still can't follow why my flight reservation was canceled without me being notified. I shouldn't find something like that out when I get to the airport with my luggage in my hand."
Pros: "The crew members at the gate were friendly and courteous. The plane was clean and pretty new looking. The onboard crew were fine, for all the dealings I had with them. Our bags, which were gate checked, arrived with us and intact."
Cons: "The seats are narrow, and I'm not a wide person. They are crowded in every direction. The airline(s) crowds more people into limited space, then charges people to check baggage, yet they seem surprised and ill-equipped to deal with the lack of space for carryon bags, begging people to gate check before boarding, then scolding the last people who board for bringing their bags to their seats, expecting to find a place in the overhead bins for them. They charge for snacks other than 2 oz. of pretzels. If this is considered part of the hospitality industry, the company gets a failing grade. The individual staff do the best they can."
Pros: "The flight overall was great, easy to board and de-board, and a smooth process from start to finish."
Cons: "Connecting to the in-flight wi-fi to watch movies and tv shows was nearly impossible."
Pros: "Comfortable seats and lots of leg room. I was not crowded at all. It was so nice to not feel cramped and to have plenty of room around me. It was one of the most comfortable flights I have experienced in years!"
Cons: "I was not able to choose my seat for this flight. The person on my left kept stretching out invading my personal space. Was extremely cramped!!!"
Cons: "Seats are not comfortable and no leg room"
Pros: "It got me home."
Cons: "The flight was delayed by more than two hours. I had a two hour drive after which got me in bed at 4:30 AM instead of 1:00 AM. Had to work that day which made it hard to function. Usually great, but was disappointed they didn't offer anything to us for such an inconvenience."
Cons: "Our seats and boarding passes were given to two other people! How can someone else board a plane with our names on the boarding passes?!"
Pros: "Staff was friendly"
Cons: "A little hot on the flight."
Pros: "The airplane was new and clean"
Cons: "The pre-boarding staff were rude and not helpful. I had requested an aisle seat when I booked my flight. Somewhere along the line, my seat was changed to a middle seat. When I asked the staff if I could switch to an aisle seat to help accommodate my sciatica, they told me, "sorry, we can't help you, you'll just have to ask another passenger." Neither crew member was willing to work with me or hear my concerns. So much for flying the friendly skies...well I guess we were still on land, so may that principle had not yet taken effect."
Pros: "Everything is usually great with United. I have rarely had an issue. If I have a choice, I fly with you."
Cons: "Nothing. You all were perfect again!"
Pros: "As above"
Cons: "As above"
Cons: "I did not like having to check my carry on after all. I was told the overheads were full so I could get it in Baggage after the trip. For health reasons I did not want the trip to baggage and I did not want to risk my bag being lost. I drive 3 hrs o the airport and I did not want to drive back or wait 3 days for a lost bag to be sent to me as I have before. The person at the gate was rude when I said you won't lose my luggage will you? he said Probably. I said really, and he said well you did ask."
Pros: "Enjoyed the new legroom"
Cons: "No snacks"
Pros: "Gate agents were very friendly and helpful. I appreciate the extra effort made."
Cons: "It's shady to accept payments for the tv's for a less than one hour long travel time. No one expects entertainment on a short flight, but when the plane comes with it, it would go a long way to override the required payment. Especially on a delayed flight on the first night of the NCAA tournament. Nickel and diming is TACKY in general, but especially from a huge company that really has price gouged the tv access to begin with."
Cons: "Rude all way around. One person was left at airport for 6hr's for wedding party"
Cons: "flights on time - no complaints"
Pros: "On time. Good crew. Pleasant overall experience."
Cons: "Seats on plan were horribly uncomfortable. Food to the point of a scam expensive. Airplane lost baggage with over $1,000. Including seeing glasses gone. Trip ruined. Rest of luggage was soaking wet like they left it laying outside in the rain. Horrible horrible company."
Pros: "Crew was friendly."
Cons: "Flight was delayed for over an hour, no explanation given. Further delay as we sat there after nearly everyone was boarded and people trickled on for probably 20-30 min. It seemed like they were just taking anyone on the flight that they could find wandering the airport. Conditions were cramped, miserable, seats uncomfortable."
Cons: "Flight to Vegas was delayed several times. Flight from Vegas to Denver canceled… Waiting for my $500 lien voucher from front tier…"
Cons: "flight was delayed 2hrs because "the plan was messy". in my opinion it does not take 2hrs to clean a plane so I felt as if that was an excuse for something else that was bad on their part. Even if someone puked on the flight before that, that can deffently be cleaned in a quarter of that time unless the airline is to cheap to have the cleaning supplies on hand."
Pros: "The fare."
Cons: "On top of the nickle and dime, the seats are hard as a rock. Will not fly with Frontier again."
Pros: "Modern planes. Good on board crew."
Cons: "2.5 hour delay, no explanation why."
Pros: "Not a thing."
Cons: "Everything. Worst service, constant delaying for flight, long wait when boarding. I haven’t seen such a bad airlines before. The seats were horrible, the pull out tables are so small. The customer service over the phone didn’t help what so ever. Took them over 10 minutes in for myself to just ask them to look up my ticket and actually do something about the issue, online booking messed up my name on my ticket and almost cost me $2000 to change it."
Pros: "Price, that's all I can say..."
Cons: "I'm 5'11" and 140 lbs. Would be called skinny by most. I really feel for those unfortunate souls who get a mere 2-3" OR LESS of knee room before hitting the seat in front of them. What a joke!"
Pros: "Squished accommodations"
Pros: "Smooth flight. On time departure/arrival."
Cons: "Seats uncomfortable. No leg room. Layover in Denver was extended by 1 hour. Adding checked bags are too pricey. If they want to operate like Spirit Airlines, they should reduce their overall prices."
Pros: "schedule availability"
Cons: "Miserable seating. I paid for extra leg room but in my seat 1D THERE WAS LESS LEG ROOM THAN ANYWHERE ELSE ON THE PLANE. FRONTIER LIED ABOUT THE ADVANTAGE OF PAYING EXTRA FOR AN "UPGRADE". i WAS IN PAIN FOR THE ENTIRE FLIGHT. tELL THEIR CEO TO TRY SITTING WHERE I WAS. UNLESS HE IS A LITTLE PERSON HE WILL GET IT AFTER A COUPLE HOURS."
Pros: "Had to cancel due to the mass murder shooting in LAS and Frontier would not give me a full refund. Only a flight credit which I probably won’t be able to use"
Pros: "I would have liked the reasonable fare if it wasn't completely offset by the fees Frontier charges for everything."
Cons: "The reasonable fares are offset by the fees for everything, including seat selection and even carrying on a bag. Several flight attendants were dismissive bordering on rude, as if it was passengers' privilege that they were even on the flight."
Cons: "A little girl was dreaming for no reason and the mother wouldn't do anything. The flight attendants asked if they could do anything for her but she refused. The plane was already packed and I had to deal with a kicking and moving child during the ride and I got sick 45 mins before landing"
Cons: "Sitting in row 2 and having to put my bags five rows behind me."
Pros: "The online price."
Cons: "All of the hidden fees."
Pros: "Crew was awesome!"
Cons: "Had to pay for each of my bags! So much for a cheap flight. I could have flown First class on American for what I just paid"
Pros: "Awful. The ground crew and the plan crew were not in-sinc. The jet way was a least 10 inches below the plane door. The stewards crowd was surley. The plane was late leaving for unknown reasons. The whole passenger group was held up waiting on the two person clean up crew to empty the trash. No one seemed to care about the passengers."
Pros: "The flight was reasonably priced"
Cons: "Seats don't recline, all groups were called to board at the same time creating a long line."
Pros: "boarding was straight forward, the crew professional and polite, they appeared to enjoy what they were doing. Normal bumps going over the foot hills of Colorado. Landed got off."
Cons: "Cost of original ticket was very misleading. Frontier is good if you have no baggage"
Cons: "They lost the full planes worth of baggage at the arrival in Denver, we waited over an hour and a half for the luggage, while other flights arrived, got their bags and left. Attendant kept coming over the intercom saying they were looking for the bags from our flight. Once on the plane and the doors shut, passengers were not allowed to move to an empty row, because they said we did not pay for other seats in coach, so had to sit cramped in seats while multiple rows were empty or had only one passenger for the 3 seats."
Cons: "The seats are incredibly uncomfortable, the planes were noisy in a terrifying way and I didn't even get a complimentary snack! I heard other people complaining and swearing they would never fly Frontier again. I was pressed for cash and am grateful for a cheap flight, but next time I'm flying I will spend more for comfort with another airline if I can."
Pros: "the flight leaving las vegas to denver was 2 hours late the flight back left on time"
Cons: "The plane waited for a part that never came, held everyone back on a hot plane, no water is being offer and the worst part is there was a fly lingering around the pale for the whole entire flight"
Pros: "Flight crew was pleasant!"
Cons: "Uncomfortable seats!"
Pros: "The seats didn't recline. The flight was delayed. They lost my bag. I was going for a pool tournament, I was disqualified because I missed beginning of it. Then they lost my pool cue on the way home. They didn't even care about any of my loss. Never again."
Cons: "My flight was delayed and they lost my baggage. I normally wouldn't mind but I missed my pool tournament and they lost my pool cue. They didn't even compensate me for my loss. Never again"
Pros: "Its cheap."
Cons: "The kiosk would not give anyone a boarding pass that did not need to check a bag so we all had to stand in line. All I had was a carry on. There is always something that keeps a Frontier flight from being seamless."
Cons: "Just when you thought airline travel couldn't get worse, Frontier brings you hard seats that don't recline and tray tables about half the size of a sheet of paper. Want a real seat? No problem--pay more. Want what they call a "laptop-friendly" tray table? No problem--pay more. And don't expect to use TSA Pre-check: Frontier doesn't participate. By the time you've paid to bring luggage on your trip--whether checked or carry-on, it costs--you've racked up a cost you could have used to fly a real airline. Pretty soon they'll be charging extra to fly on a plane with wings. And then their website was down all morning when I needed to check in. I used to fly Frontier a lot. Never, never, never, never again."
Pros: "On time polite crew."
Cons: "Had a big guy next to me pouring into my space, just overall cramped."
Pros: "Flight was on time"
Cons: "I got a seat at the back of the plain in the middle of 2 other people and I didn't feel very comfortable but I also didn't want to pay for a better seat ($25-50)"
Cons: "My two flights to San Fransisco (DCA-Denver-SFO) were the bumpiest I've ever been on. I felt nauseous nearly the whole time."
Pros: "The attendants were very capable"
Cons: "They made me check my carry-on charged me $30 for or $40 to carry it on."
Cons: "Couldn't get a glass of water to save my life."
Pros: "Not Much. Miss the old Frontier"
Cons: "Hidden Fees - Charges for luggage, Carry On, Drinks, Snacks, assigned seats, charging for seats that recline. $88.00 round trip fair turned into $200 Surprised they didn't charge to use the restrooms Uncomfortable - worst seats ever Will never fly Frontier again if I don't have too. Sad to see a good airline that has been bought out and ruined."
Cons: "No reclining seat Charge for carry on No entertainment food very limited and overpriced"
Cons: "0 leg room, pay for food, 0 entertainment. Solid performance again from frontier."
Pros: "Same as above. Same as above"
Cons: "left hour late not weather related just poor planning once arriving were told to leave the terminal we arrived at to retrieve luggage which was wrong so after midnight had to wait about 20 minutes to return to original terminal to retrieve luggage so terrible experience with frontier!!!"
Pros: "Not flying frontier to Las Vegas there are no flights available"
Cons: "Late, dirty, surly crew"
Pros: "The Captain did his spiel. Thanked us for choosing Frontier. Then he introduced his flight crew and added: "Since this is Wednesday, they have the day off...so, just sit back, relaxand enjoy your ride to the mile high city. We should be landing on time, Jerry thinks we should be there minutes early.""
Cons: "I sat in row 1...so no under seat storage, but the overhead storage directly above was used by the crew. I had to go 3 compartments back and fight my way back to my seat, the the same after landing."
Cons: "We were given the wrong information for picking up our luggage and had to take a shuttle to Terminal 3 in Vegas. It took 40 min longer than expected at 11:30 pm. Also the flight insurance is totally a waste of money."
Pros: "Crew was friendly and polite."
Cons: "Economy seat was very uncomfortable. I wish that my booking made clear that I would need to pay for a carry on. Fortunately, I paid at the kiosk where is was $40 for a bag instead of at the gate where it was $60."
Pros: "The crew was good"
Cons: "I had to pay baggage fees each way which is ridiculous. I would rather fly Southwest and pay a little more for the ticket than have to pay seperate baggage fees as well as even pay for a bottle of watter. coming back from Las Vegas our plane landed early and it took about 45 minutes to find a gate that we could unload."
Pros: "The plane looked as though it had not been clean. Dirty tissue left on the floor under the seat, my tray was dirty, the toilet was dirty (dry pee on the rim) and the bathroom toilet lid could not be lowered to flush the toilet. All in just a very diappointing ride with a company I use to like to fly with."
Cons: "Hot inside plane, multiple delays and uncomfortable seats."
Pros: "Friendly crew"
Cons: "Not to board early"
Pros: "Horrible seats"
Cons: "Better cleaning"
Cons: "To be told that I would be missing my connecting flight. I wasn’t told anything only that my flight was delayed. If I would of known I’d miss my flight I would of made other arrangements."
Cons: "Flight was repeatedly delayed and ground crew gave very incorrect estimates as to when the plane would arrive. As much as an hour error"
Pros: "Price and employees."
Cons: "Lack of leg room."
Cons: "Baggage policy should be more clearly advertised on the site. I could have booked a more expensive flight with a carry on included for less than what Spirit charges for flight and $50 for carry on."
Cons: "Didn't realize that my flight would be less than my bag fee..."
Cons: "Flight sat on tarmac for 25 minutes after departure time all without any "ground air". Luckily we were packed in so tight you knew everyone else was sweating too"
Pros: "Quick on and off. It's was on time and reliable."
Cons: "The seats were uncomfortable. You cannot recline. Baggage fees are crazy!!!"
Pros: "Our seats Time management Overall experience Polite customer service"
Cons: "Smaller tighter seats on the way back home, for the overall service not a big deal"
Pros: "I got to sleep and I got the window seat."
Pros: "My trip was totally on schedule, the plane was new and clean, and the staff did a great job."
Cons: "First time flying airline. $50 for a bag is a Complete joke. No more biz coming from me."
Pros: "boarding and travel were great"
Cons: "seats yuck"
Pros: "NOTHING.THERE WASNT ANYTHING THEY OFFERED LIKEABLE."
Cons: "EVERY SINGLE THING WAS HORRIBLE. ALL OF IT. THE FAA SHOULD SHUT IT DOWN AND FINE THAT POS COMPANY UNTIL THEY CANT AFFORD TO PUT ANOTHER FLIGHT ON A DEPARTURE OR ARRIVAL BOARD IN THIS COUNTRY."
Cons: "I wish they didn't rape you with charges - esp luggage- this is my last resort or last go to airline if I absolutely cannot find what I'm looking for because of the over charges. But other then that nothing to complain about"
Pros: "Bag fee is way too high"
Pros: "not much"
Cons: "i didnt realize this was a low budget airline when we booked. The seats were so uncomfortable it was like sitting on plywood. I dont mind paying for snacks or even sodas, but water? Come on, WATER? that is absurd that i can't get some water on a flight."
Pros: "Crew was friendly and professional"
Cons: "Hard seats. Long layovers"
Pros: "not expensive unless you have luggage then you get raped"
Cons: "seats were extra small, suck worse than most airlines"
Cons: "I didn't get a refund"
Pros: "It was easy to get the tickets from the machine ( only if you do check in before flight). One of the flight crew members was amazing, funny and very nice (don't know her name) You should get more like her."
Cons: "They members crew was late 1 hour Spirit charging for EVERYTHING on the flight and before you go on the flight."
Cons: "I had an important business trip on Sunday 12/18. I bought a ticket for a Spirit flight. I didn't print my ticket at home - thought I'd just go to Spirit's ticket counter, and they'd take care of it. BUT The agent said I'd missed the cut-off. She wouldn't honor or print my ticket - even though i probably could have made it through Security and made my flight. I WAS 5 minutes later to the airport than I wanted to be, due to a delay on public transit. That was all it took. I asked the agent if she would please print the ticket and let me try to make the flight. If i missed it, I said i'd eat the cost of the ticket. No. Because the agent would not budge,wouldn't even print the ticket so I could take my own chances at my own risk, I missed an important business trip."
Pros: "Much/most of the seats were empty. Beverage service was nice, even though I was paying for my water. Flight crew were professional and courteous."
Cons: "Final call that made me needlessly rush to the gate."
Pros: "I read so many reviews that- in other words- said the Spirit experience was awful that i went to the airport prepared for the worst. Turns out I was wrong. Friendly staff, quick line to drop off baggage, quick boarding process and the clerk at the gate changed our seats so we could be together and gave us the 3rd row. Nothinng bad to say about this airline."
Pros: "plane wasnt full, easy boarding luggage arrived quickly"
Cons: "they have the new barely padded and without recline mode seats they did not even serve soft beverages"
Cons: "I was unable to pay for my bags online ahead of time due to web site malfunction and was stuck paying nearly 100$ for a carry on and checked bag. I won't be flying Spirit again."
Pros: "The boarding was quick and easy, the staff on board was nice and the ride was comfortable. First time using spirit and it was enjoyable."
Pros: "It was simple and convenient and got me where I was trying to go cheaply. It was fairly clean n what not and I liked how kind of hip it felt with their process and design. It really does feel like a modern airline sort of like an uber or something but in order to make it cheap they do cut down on pretty much anything that makes the experience kind of luxurious. The chairs were quite thin for example and no in flight food was complimentary. I was able to take my large backpack on the flight free as a personal item so that was great too. They have a metal frame to check the size of your item. If it fits in there it can be a personal item. My backpack was able to squeeze but typical carry on's may not. It also really felt like an airline for the youth which goes along with that kind of young and hip feel. Good stuff."
Cons: "The thin somewhat stiff chairs were difficult to sleep in."
Cons: "Most cramped plane I've ever been on. It felt like the plane was going to fall apart on the landing."
Pros: "They kicked me off the flight."
Cons: "The fact that my seat was sold to someone else."
Pros: "Price. Everything went smoothly."
Cons: "Nothing comes to mind."
Cons: "It is not a bargain airline. Once I had to purchase a seat and pay $45 to carry on a suitcase, it would have been cheaper to fly a different airline. I had to join their "club" just to check in. The website it slow thanks to all the adds. Could not even print a boarding pass without the adds. Not a fan - will not be using Spirit again."
Pros: "Horrid customer service. Poor cost clarity, do not be fooled by cheap prices."
Cons: "Online check in process full of glitches. Had to call customer service....which there is none....."
Pros: "There was absolutely nothing special or worth returning for on this airline."
Cons: "The reality of airline travel is that almost every person brings luggage. Your airline has taken advantage of this allowing me to book my flight with your airline all to be charged a rediculous amount for luggage. That was only the beginning of the disappointment. Then you have managed to squeeze even more $ out of us by charging an "optional" seat choice because all people have seating prefrances. All that aside your damn company is so cheap that you won't even give us a free drink/ soda or juice. God knows after the flight, luggage and seats I feel like everyone has paied enough that you should be able to give us a lousy drink. I asked for a cup of ice and never recieved it. Flight attendants were pretty snippy and one of them damanded that I "pull down the window shade" claiming to keep the plane cool. In all of my life and all the flights I have been on I choose a window seat whenever possible and have never been asked to close my shade by a flight attendant. Hell if it needs to be closed you might as well not even put windows in. After all that to to it off my bag did not come out of the carrocel when I got home. It was turned off and left over bags collected. The lady who was helping started to call around and investigate. Ironically I decided to get the insurance and when I brought that to her attention she tells me that spirit has no association with the insurance and it was my responsibility to "hire a lawyer" and bring this to this unknown insurance company that won't even work with the baggage handlers. The while thing was a compleat disappointment from beginning to end. Lucky for you guys there are enough people in this world so you don't have to rely on return passengers."
Pros: "Despite what it felt like; they didn't actually beat me with a stick."
Cons: "My car broke down on the way to the airport. The airlines wanted to charge me $300 (+100 for a bag) for a one way ticket to my destination when my original round trip ticket ticket costed 150 (+100 for one bag).. Not only did spirit fail to refund either of my plane tickets they also kept the bag charges. I had to deal with customer representatives on the phone three time. All the representatives were nearly impossible to hear due to their low volume and nearly impossibly to understand because of their thick accents. By far the worst travel experience I've ever had."
Pros: "I was unable to make my flight due to illness and they offered me nothing---not a credit towards future flight with Spirit or anything--- Total 0 Which as a business model I cant understand - If they had offering something -- I would have booked and paid for yet another flight with Spirit providing them with more income and future revenue but instead They chose to offer nothing---- I now will never fly them again and tell others of my experience-- Seems like the latter is a far worse price to pay for keeping my measly money in their hands over one missed flight They need to learn from great American companies like LL BEAN or Nordstroms----- who have learned to keep their customers"
Pros: "Everything was better than any other company very good."
Cons: "Everything was perfect timing,service good space on seats."
Pros: "It was quick"
Cons: "Everything else! 55 dollars for a carry on?! Unbelievable!"
Pros: "the people were great! - no frills or BS just there if you needed them."
Cons: "the long lines in Vegas - but i still made my flight :-)"
Cons: "Delayed 5 times. A gate change You guys charge $55 for a carry on!!!????? Worst flying experience EVER!!!!"
Pros: "I liked that Spirit upgraded me to a window seat with no cost and that there were no delays."
Cons: "No dislikes"
Pros: "I didn't die, there is nothing good to say about this airline."
Cons: "As we were on the jet way they made us all turn around and get off the plane. Half the plane had boarded already, they said it was because the crew on board wasn't ready. Why didn't they stop the first passenger then!?!? Then the 1 gate attendant had to rescan all boarding passes including the people on board. I have never seen anything like this ever. So we are 15 min pass departure time and the pilot says he's waiting on paperwork. This somehow turns into a mechanical issue and we to take off for another hour. No water, nothing. I will never fly them again."
Pros: "Seats were ok"
Cons: "Flight was delayed, the charges were outrageous, not thinking I'll choose them in the future"
Pros: "Will avoid this airline in the future."
Cons: "all the extra add on costs that other airlines provide as a part of the package. I would rather be aware of all my costs upfront and in the future I will be glad to pay a bit more to avoid this airline."
Pros: "Cheap fairs"
Cons: "Had to pay for water."