Pros: "Everything was great, very little turbulence and the crew was great!"
Cons: "The only complaint I have are the little little flaps on the head rest. You can adjust them to rest your head unfortunately my wasn’t able to hold my head in place."
Pros: "The entire flight and crew were very kind and friendly"
Cons: "Better snack/meal option"
Pros: "Ran on time. Bags came out in a timely manner."
Pros: "-"
Cons: "If this flight was just cancelled from the beginning- a lot of time wasted and did not get a refund for the cancelled flight."
Pros: "We arrived early!"
Cons: "Not able to connect to online entertainment."
Pros: "Pleasant crew"
Cons: "For a 5hours flight meals should be served onboard"
Pros: "Flights arrived early, boarding was very smooth"
Cons: "Kids on the flight were extremely disruptive despite flight attendants’ attempts to get them settled down"
Pros: "On-time flight, satisfactory crew."
Cons: "Seat felt cramped (not helped by overweight guy next to me), plane was warm with very mediocre airflow, window seat was missing window."
Pros: "On time departure. Organized check in"
Cons: "Seats are tight"
Pros: "Flight was early and bags came out before scheduled arrival"
Cons: "Plane smelled of sewage"
Pros: "Comfort, timing. Customer Service!"
Cons: "Technically problems with lightning on board."
Pros: "Very nice crew, good snack and drinks."
Cons: "LGA, the start was delay because of traffic jam...we spent 1 hr in the plane taxing."
Pros: "Arriving early!"
Cons: "Taking off late."
Pros: "Good service. And snacks served"
Pros: "Crew was nice enough and there was more leg room than on some flights I've been on."
Cons: "The power outlets didn't work and it was a long flight so my phone died and there was 0 entertainment provided, made for a long, boring flight. Ended up trying to sleep most of the time and missed the food service. The plane was also weirdly cold."
Pros: "We upgraded to Plus when we checked in and it was totally worth it. Extra space, food, drink. It was great!"
Pros: "The over all star rating should have five stars. I mistakenly pressed something and it went to one And I could not figure out how to get it back to five. Everything was on time which I so appreciated."
Pros: "Professional, efficient, courteous."
Cons: "Plane seemed older and less leg room for a 6’4” guy. No TVs or monitors to track flight info."
Pros: "Flight attendants were very pleasant."
Cons: "I think for a flight of that duration a light meal should be served."
Cons: "Economy too cramped."
Pros: "Inexpensive average airline"
Cons: "Pay for everything from food to bags, still better than Ryan air"
Pros: "Crew good, service good"
Cons: "Both flights delayed over 2 hours, missed connection so it took so I was in airports 13 hours instead of 6"
Pros: "It was a clean plane and a pleasant enough flight."
Cons: "I was in the window seat. The guy in the middle seat spread out so much he was pushing me against the side fo the plane. Really uncomfortable."
Cons: "the 40 minute delay in toronto.not so bad in middle of day but when the delay means we get home at 1:00am this is not so good"
Pros: "It was a smooth flight."
Cons: "Internet was poor, my movie kept stopping and restarting."
Pros: "Crew"
Cons: "- Booked using points & not offered the option to pre-order a meal - only non perishable food choices on board - flight delayed, crew at gate not well informed"
Pros: "Very kind and patient with seniors using wheelchair assist. She will only travel WJ when possible! Thank you."
Pros: "The ground staff at the gate kept us informed of the delays to the flight."
Cons: "The flight was 2 hours delayed, apparently because a crew member called in sick at the last minute. Then we had to wait on the runway for the plane to be de-iced. This could have been done while we were waiting for the crew, rather than after boarding."
Cons: "I didn't like having to go outside in the cold to board the plane and to deplane."
Pros: "Nothing"
Cons: "Everything"
Pros: "A 2.30 pm flight got in the air at 8 pm. The weather was beautiful at 2.30 and the weather was it turned terrible at around 7. At which point we were skeptical to fly."
Cons: "All my plans were ruined. When we got to Logan, our luggage was missing."
Pros: "The crew was friendly and funny."
Cons: "The Westjet staff at the Sudbury airport was not exactly friendly. My flight was departing at 6am, and they ask to be there 45 mins before which would have been at 5:15am, I got there at 5:20am and the gate was closed. At 5:25am an employee came to check me in but still advised me to be 45 mins in advance next time. I was only 5 mins late and they weren't even at the gate on my arrival. The security at the airport was rude."
Pros: "Boarding was fast and we were up in the air in no time."
Cons: "Seats were a bit uncomfortable"
Cons: "plane just stood and everyone just sat on the plane for a solid hour an a half. I almost missed my connecting flight with another airline."
Pros: "Everything was streamlined and easy to understand. We made it on time and the staff were friendly, especially with our young son who is one Ana half."
Cons: "You have to pay for a meal even though it’s a 5 hour flight."
Pros: "I got off in Edmonton changed gates, and was back on the plane for the last leg of my journey home. Staff again were very helpful! Thanks again WestJet! Christine S North Vancouver"
Pros: "The view of the ocean and all the lakes and ponds coming into St. John's."
Cons: "You don't have any good connections from New Brunswick to St. John's."
Pros: "West Jet left on time. ."
Cons: "A 4 1/2 hour flight turned into close to 5 hours. Considering that a person has to be there well ahead of time, go through customs etc. a cup of coffee and 2 cookies and no entertainment anymore, it's a long and boring flight ."
Pros: "Friendly flight attendant"
Cons: "For a flight that lasted close to five hours it seemed a long boring flight."
Pros: "Personable and professional staff. Great service"
Cons: "Havent left Prince George yet still sitting on ground"
Pros: "the crew are always great. the flight was on time and fast!"
Cons: "the whole "put your own tags on the bags and load them". we spent 5-10 minutes trying to figure it out. There was someone that came over to assist us and it was still not user friendly. there were not in flight television system. I guess I am spoiled now."
Pros: "Easy on line check in"
Cons: "Delays on boarding"
Pros: "Montreal to Toronto the crew and staff was great and in a good mood and very pleasant"
Pros: "The snacks were good"
Cons: "They lost my checked sleeping bag which forced me to buy another one before my backpacking trip. They refused to refund me for it costing me an extra few hundred dollars to replace it. To include I paid an extra eighty dollars for my trip because apparently I requested window seats which I wasn't provided for my return flight home! Be prepared to lose your luggage and don't expect a refund!"
Pros: "How extremely nice the flight attendants were. They went above and beyond their scope of practice to ensure each person on the flight, felt as comfortable as possible. Thx #Nancy and #Heather"
Pros: "Flight left on time and staff were polite"
Cons: "PA system could be better"
We book an Air Canada flight but "got Rouged". Lengthy delays and 5 gate changes in a couple of hours. Cabin cramped, very little room in overheads. Food tasted stale. Generally awful except courteous and capable crew. Avoid Rouge like the plague.
Flight was delayed and arrived late at hotel.
Flight crew was very helpful.
The plane waited for us to take us
Cons: "Food had little taste. Movies were not that current and selection was sparse"
Pros: "Cabin crew were terrific!"
Cons: "The unfortunate delay of our flight. And the entertainment systems seems to be getting old. What I mean is that it is by todays standard very very slow to switch between menus etc. And in some cases did not display all the menu content."
Pros: "very nice crew"
Cons: "plane was too small and there was 1.5 hour delay departing"
Pros: "The seating was good and the pilot was friendly."
Cons: "There was not a good movie selection and there was not a lot of information regarding the altitude and there was not very much warning during turbulence."
Cons: "crew was rude and unhelpful with delayed flight"
Cons: "My direct flight was cancelled and rebooked with a connecting flight."
Pros: "The full experience"
Pros: "Good boarding.Easy check in."
Cons: "Food! Not appealing. Did not eat more than a few bites."
Pros: "1 stewardess was great"
Cons: "Flights were delayed. Did not check boarding passes which was scary."
Pros: "The flight crew were helpful and friendly"
Cons: "I was forced to miss my second flight because the first airplane malfunctioned"
Cons: "Rather than notify the passengers that our flight would be delayed prior to our arrival at the airport, we waited at the gate for several hours."
Cons: "Our direct flight to Montreal was canceled due to mechanical issues. The rebooking process was discombobulating and we ended up arriving at our destination after the rerouting that was stressful and ensured that we lost a whole day of our vacation time. Our flight back the entertainment system in our seats did not function."
Pros: "put us up in decent hotels gave food vouchers the crew didn't do anything to make it horrible Large selection of movies/tv on board comfiest seats out of all the major airlines I've flown"
Cons: "The flight kept getting delayed bc of mechanical problems, and then eventually cancelled. They rebooked everyone on new flights, but it took an extra stop in Toronto before getting us to Montreal. Once it was rebooked for the morning, it took off a little late. Plus the pretzels they gave us were stale. This was the first of two flights I took this trip that had mechanical issues, so they obviously need to fix their planes better or get new ones, because two Air Canada flights in one day that have mechanical problems leaves me worried that the planes aren't in optimal condition. It took me over 24 hours to get from Tucson, AZ to Montreal, Canada when normal travel takes less than 8 hours including layovers."
Cons: "Flight was delayed"
Cons: "The flight was late."
Pros: "I had an aisle seat"
Cons: "The plane sat on the runway in Denver for over an hour because they couldn't figure out their furling situation. Many people nearly missed connections because of this. The crew never let us get up to go to the bathroom on an international flight because of some small turbulence."
Pros: "Nothing! Unpleasant unhelpful crew at gate, no better onboard, absolutely moist cramped seating ever! Disorganized and late- boarding, departing, waited to disembark at arrival, 25 min before first bag off baggage......dreadful no one cares"
Cons: "Thank you for choosing Air Canada- smiles and goodbyes- where's all that Before you leave? They treat you like problem cattle to be dealt with, you're anonymous and valueless until you leave then they look at you and thank you?! Missing sincerity And service!"
Pros: "Onboard attendants were pleasant"
Cons: "No apology for lateness, flight boarded late, took off 40 min late, arrived 35 minutes late but we sat at gate waiting for someone to open it ?!, then another 15 min before bags started to unload Ridiculous but indicative of airlines You are not their valued guest or even their customer, you are a problem that needs to be solved and are consequently met with preloaded annoyance and a readiness to dismiss, placate at the best of times but definitely not please, impress, sympathize or satisfy. There is no evidence that it's even in their lexicon- not a part of their recruitment or selection process or training, ever! They're main focus and only positivity is saved for themselves. There may be a long line of concerned and anxious travelers but their priority is getting coffees for the battle ahead! They break their focused indifference only for each other and enthusiastically leave their post to satisfy each other's needs and attention. This has got to change! Why do we put up with such awful service for which we are the paying customer? Why are we, their customers, not valued? This airline makes record profits, provides less, charges for everything and increasingly delivers bad service, sometimes offensively bad! It doesn't cost more to hire a customer centric pleasant person, or incorporate guest experience into training or at the very least be friendly and smile! What if an airline just did that?! They'd differentiate themselves and develop a positive customer centered culture. Don't we deserve that, at the very least?!"
Cons: "Crew wasn't helpful and attentive, boarding staff in Toronto were blatantly rude to me, I watched as my luggage got handled aggressively, the plane was dirty with old food crumbs and such, my flight to Windsor got cancelled and accomadations were not met sufficiently."
Pros: "Flight was on time. Personal entertainment is very good and crew was great."
Cons: "Boarding is always a bit chaotic with the carry on bags. I am tall, so economy seats are always uncomfortable."
Pros: "The flight was perfect. Stress free. I will definitely get it again."
Pros: "All was well. Thanks"
Cons: "Not aconfortable plane"
Pros: "I like that Air Canada provides entertainment and its flight attendants are really good."
Cons: "I rarely fly these partner airlines without experiencing major delays, and the delays are always announced after I have cleared security, forcing me to spend hours at the airport. The claims of "weather" are specious: they don't fly enough planes and they don't properly maintain the planes they do fly."
Pros: "Online booking,boardong pass, alerts"
Pros: "Boarding process was good"
Cons: "No free snacks offered"
Pros: "The ONLY part of flying Air Canada that I used to like was your partnership with SAS, over the past ten years I have lost more airtravel points through Star Alliance troubles than I could have made in the decade before. Luckily when I fly from my birth place of St. John's NL, you're ground staff are the absolute best! I can give "shout outs" to each and every one of them. From those ready for retirement to the new staff just in from "who knows where", they get the whole "customer service" priority that your airline needs to focus on. Your management in Halifax "Sharon" is out of this world too, other than that whether through Lufthansa, Air Canada or anywhere I would travel, seeing that red leaf on your wing would make me ashamed to be Canadian."
Cons: "I paid extra for a seat to ensure leg room, all I got was ear ache! The flight - although half empty had no place for my briefcase, but I was "ordered" to push my sealskin bag under the dirty greasy seat in front of me. When I requested they store it upfront for take-off & landing - the french female steward started flirting with the man sitting next to me and didn't even offer a response. When drinks came around - I was handed a half empty glass with juice on it's exterior and borrowed a napkin from the next seat. Later I did get a napkin "thrown gently" over the person she enjoyed speaking with. I was happy to wait until connecting passengers disembarked before the local traffic, but was appalled when the more senior female steward stopped a local passenger who I know has anxiety about flying - to insist she let the other passengers off first. Air Canada needs to be educated on what human behaviour entails, before they can graduate to customer service. Together with my first name, you can know my last name is Floyd"
Pros: "Seats are comfortable and I had plenty of leg room."
Cons: "No snacks offered with drink. Boarding wasn't well organized. Toronto airport is horrible... long lines at customs and security caused me to miss my connection for the second time in a row."
Pros: "Air canada needs a serious serious overhaul of the way they treat their customers especially those working at the Toronto airport I find their employees have an "entitlement" mentality that other carriers do not Customer service seems to be a priority not talking to your coworkers about the weekend while serving your customers"
Cons: "There was one employee who suggested to take an earlier flight and was very helpful Little things go along way"
Pros: "Crew was nice"
Cons: "Couldn't use in flight entertainment, only half a soda was given"
Cons: "Staff was rude. And I was seated next to an alchoholic"
Pros: "Nothing"
Cons: "Customer service flight rebooking"
Cons: "No monitoring of travel route"
Pros: "Lots of leg room. Friendly and helpful staff. Smooth flight and comfortable seats."
Cons: "We didn't like all the walking to get to and from the plane in Terminal 2, Heathrow. Anywhere else in the world would transport people by bus if it was going to be a twenty minute walk to the departure gate."
Pros: "An Air Canada rep over the phone"
Cons: "Gate agent, zero entertainment (and no warning that we should download an app inside airport), poor food, flight attendant wouldn't bring coffee to us (made us go to the back)"
Pros: "Upgrade to premium economy with more legroom. Free movies. Good movie selection. Free checked luggage!"
Cons: "Check-in process at Denver counter rather slow. Gate information at Denver very confusing due to changes and lateness in displaying/announcing information."
Pros: "I enjoyed the entertainment option."
Cons: "Wish there were more choices for new movies."
Pros: "nothing"
Cons: "i booked a flight through kayak going from denver to milan. i showed up at the airport in denver to fly out yeserday only to find out that i was going to frankfurt germany. i am now in munich germany and never made it to milan. i was one of many people i met on the flight that also booked with air canada thinking they were headed to milan. air canada kept trying to put the blame off to my booking company. i don't know who to be ticked off at. please advise."
Pros: "Great crew. Nice airline."
Cons: "Both flights were over 30 minutes late. Otherwise they were just fine."
Pros: "Better plane than previous"
Cons: "Had to be rerouted to Calgary because I missed my connection"
Pros: "Nothing."
Cons: "The flight attendants on this flight did NOT do their job. If they are there to ensure a safe environment for the people on board, they completely missed the boat. I was in row 45. Two families were on board with their 4 very young children. For the entire 8 hour flight, 3 of these children disrupted the entire section of the plane. They continuously played in the aisles, stood in the seats, kept their seat belts unbuckled, threw objects, and one blasted his iPad at maximum volume. When I asked one flight attendant to ask the family to get the child to lower the volume on his iPad (it was 4am; people were either using their ear buds, or had their screens turned off), they complied with the request for 30 minutes, then resumed at full throttle. I can honestly say, it was one of the worst flights I have ever experienced in 57 years."
Pros: "There was entertainment on board although it was very limited. All of the crew were very helpful and professional."
Cons: "Clear checkin needs to have better coordination with TSA agents."
Pros: "efficient, punctual"
Pros: "Great crew. Excellent service."
Cons: "Seats were a little uncomfortable. Could be more softer."
Pros: "The crew was great and the landing into Denver was very smooth."
Pros: "What did I like? Nothing. It was United Airlines, and it has been a long time since there was ANYTHING to like about United. Usually, the best one can hope for is that there is plenty to TOLERATE. Unfortunately, this trip did not rise to that standard."
Cons: "UA to Denver cancelled due to maint, issue. Re-booked thru LAX on Delta. Arrived 12 AM vs. planned 6 PM (w/ 7 AM meeting the next day). Delta is 6-block walk outdoors from United at LAX. TSA pre-check didn't show on the Delta ticket issued by United, leading to another hassle at Security."
Pros: "Crew was good"
Cons: "No tv in seats"
Pros: "The people were nice and helpful. And the aircraft did not feel cramped. I again did not use the entertainment or anything like that."
Pros: "Free WiFi with movies"
Pros: "Smooth landing!"
Cons: "Late 30”"
Pros: "Seats were pretty comfortable"
Cons: "In-flight entertainment depended on the Wi-Fi working. It did not work the whole flight."
Pros: "The app promoted me to check in on my phone and would not allow me to check in. So I assumed the time on the ticket would be my boarding time. I was late for my flight."
Cons: "Had to wait on wheel chair upon arrival"
Pros: "I purchased a ticket for my 18 year old dog $ 125.00 each way to fly with me to Kalispell and back. She is so old that she can not SEE, HEAR, or BARK any longer. I understood she needed to be under the seat for take off and landing but I was told by the ticket agent and flight attendants on my first flight that she could sit on my lap during the flight. Everything was great on the way there. On the returning flight,.... the flight attendant was so RUDE to me. She saw that after we were airborne and at a steady altitude, I brought my dog "Kacey" up into my lap. She immediately raised her voice and stated the dog needed to remain on the ground. I politely explained her condition BUT she refused to listen to anything. I put my poor old dog back under the seat. After approx 20 min I could hear her patting very loud. I lifted her again and asked a different flight attendant for some water. She was very hot on the floor. Or course, the flight attendant saw my little chihuahua drinking the water and said that after she drinks a little more, she must remain under the seat. By now, my husband is getting annoyed. He tried explaining to the flight attendant the medical needs that my dog has " she's on protein shakes" which were approved their security. and how fragile she is. She can't BARK, SEE, or HEAR. Yes, we will be putting her down soon but we took her to Montana for my daughter to say her GOODBYES!! Sorry to say, but that flight attendant has turned me away from UNITED AIR LINES forever. Feel free to call me 352-804-8344. You may send this to UNITED AIRLINES too!! Thanks Karen Hope"
Pros: "I enjoyed my interaction with the other passengers."
Cons: "Several delays compounded to make trip a lot longer and far less comfortable than it needed to be."
Cons: "No tv Flight delayed"
Pros: "Excellent crew."
Cons: "Tight quarters."
Pros: "Plane was very comfortable"
Cons: "Long line wait in corridor"
Pros: "That the flight was earlier then Expected"
Cons: "Bag fee"
Cons: "The air did not work on this plane and it was hot and uncomfortable! Usually once you take off the plane cools down. We sat on runway for 15 minutes due to weather(which the airline cannot control). However once we took off the air still did not work and the plane was uncomfortably warm with little air movement."
Pros: "There was plenty of space on the plane even tho it was completely full"
Cons: "I missed my flight due to a nonsense delay from Charlotte. Arrived at the gate 1 minute after scheduled take off and the plane was gone. Not even an attempt to waiting as I ran, 5 months pregnant, through the airport. I was rebooked to arrive in Las Vegas at midnight. 12 hours after the original time. I bought a flight from Southwest. I will never fly united again"
Cons: "Did' agree with decision of Ua air to include unannounced stop at Rapid City to drop off crew as it was not a part of my scheduling ticket. A bit confusing at the gate w/ looking for flight to Fargo. Had to ask other passengers at gate what was going on."
Pros: "Short flight"
Cons: "Chilly in the cabin"
Pros: "Nice employees."
Cons: "Mechanical delay in fargo caused me to miss my connecting flight to Eugene by 5 minutes. Got to Denver airport asked the gate guy to call my connecting flight gate to see if they could hold the door for me, he said you got 10 mins go. I ran 30 gates and the door just closed and missed my flight. I am 25 weeks preg so my running time is slower then normal. Then they rebooked me on a flight that had an additional connect and arrived 4 hours later then expected. By the time I got to my new flight gate- it was delayed so would miss my next connecting flight. Long story short it's 3 hours past when I was suppose to leave and settled for s flight to PDX tonight getting in at midnight. My friend From eugue is picking me up in Portland tomorrow. It has been an unsuccessful flight. Almost cancelled and went home......"
Pros: "On time. Comfortable"
Pros: "Friendly service"
Cons: "The 737-700r seating is really close when you have 3 big guys in the same row"
Pros: "Nothing was positive"
Cons: "Whole experience was terrible"
Cons: "Flight Attendant was REALLY late. We had to delay boarding to wait for her. 15 minutes. then it took longer to wait for gate check -- green tag bag - than if I had checked the bag. when we finally got the gate check bags and headed through customs the checked bags were all on the carousel. And I have Nexus. So Customs was 3 minutes. NOT a good process. Figure it out YYC international terminal!!!"
Pros: "It got me to where I was going."
Cons: "Had to pay extra for entertainment."
Pros: "The call center that i was forwarded to that did nothing to help at all or the agent who hung up on me while i was trying to get an explanation of why they keft me stranded in the airport."
Cons: "Kayak.com"
Pros: "The crew was very helpful and polite"
Cons: "Anything but water was for extra. We weren't even offered a small snack for the price of the flight. My flight was changed three times and it was very cramped. They said there would be entertainment, but it cost as much as a movie ticket. They also managed to lose my bags for the third time in a row."
Pros: "Good flight overall would book again"
Pros: "On time, good service"
Cons: "Power outlets worn out and won't hold a plug so they are unusable"
Pros: "Good communication and polite."
Cons: "Delays"
Cons: "Crew was not particularly friendly. One man was brusque when I asked for water to fill my small bottle. Rare since most crew members I've experienced have been very pleasant. Snacks were pretty paltry. Ned to serve some biscotti."
Pros: "That they were able to upgrade me"
Cons: "Wouldn't change a thing"
Pros: "We were upgraded to first class and we made the flight, though we had to run."
Cons: "Running for the flight because the gate was at the end."
Pros: "Our flight attendant Lei was absolutely fantastic on this flight. After having to run nearly a mile through the Denver airport to catch the connection to Helena after a delay in DSM, I was very warmly greeted by Lei. She regularly checked to see how I was doing through the flight and made sure I was well hydrated. She was a highlight of the entire trip!"
Pros: "Attended to us constantly"
Cons: "Everything was Great!"
Pros: "The service was great and the staff were very accommodating and understanding of my dads needs."
Cons: "The arm rest would not come down on his seat and it was very hard to get him seated."
Pros: "The professional services"
Cons: "Cramped leg space"
Pros: "Enjoyed the new legroom"
Cons: "No snacks"
Pros: "Same from above"
Cons: "Same from above"
Pros: "Sitting in first class made the trip a breeze. The seats were extremely comfortable and the snacks were great!"
Cons: "I had an infant with me and mind you he's an amazing traveler but I still seemed to get dirty looks from the flight attendants. The wifi wasn't working and they had to reset everything."
Pros: "I liked the computer screen on the seats in front of us."
Cons: "The select button would not work after it took my card. Tried it several times. The other thing is I was given 50 dollar Egoft card from United but my husband he was with me they said no proof he was there, we are not planning on flying United Airlines."