Cons: "Late taking off. Late arriving. Tiny plane, no entertainment system, took everyone's carryon. Had to wait to get carryon back."
Pros: "Fast boarding and off boarding"
Cons: "Crew wasn’t as attentive. While my first flight (I had a layover) seemed extra attention and care was put into the cleanliness and order due to Covid, second flight seemed to be a little overcrowded."
Pros: "The crew was great. The pilots too."
Cons: "The audio and video at my seat did not work correctly."
Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Cons: "Seats could have been more comfortable. No space. Food made me sick."
Pros: "Crew was exceptionally nice. Live DISH TV unexpected and appreciated."
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Cons: "Flight was freezing. Crew was overly concerned about my tree nut allergy. Been flying for 40+ years and this was the first time any one has asked...appreciate it but they went overboard"
Pros: "Delayed boarding but made up for lost time in the air"
Cons: "Delayed boarding"
Cons: "Everything was fine... I should have packed a snack because I’m always hungry! Will travel Delta again!"
The plane was very warm and stuffy, overhead air jet running very weakly: disconcerting when Covid is still a real concern. ie: fresh air would be nice. On arrival, a 15 minute wait once the plane was stopped at the gate before the door was opened to let passengers leave. Then a 50 minute wait for luggage.
The plane was so hot and the air above was basically nothing.
Cons: "Everything was great. Westjet is so much better than Air Canada!"
Pros: "All was good, also of note is the flight was not full"
Pros: "Ran on time. Bags came out in a timely manner."
Pros: "The crew did the best they could considering the delays."
Cons: "More information on the three-hour delay"
Pros: "The pilot got us to Toronto."
Cons: "Everything. Contrary to most of my experiences with WestJet over the past nineteen years, this was the worst, overall, trip I have ever had with them, from delays, to missing my connecting flight, to gross incompetence with the staff, to a failure to even empathize with our situation (with a baby!)."
Pros: "N/A"
Cons: "due to weather a pile of flights were cancelled, we had to call West Jet and get re-routed"
Pros: "Seat Was good for economy. Crew was great and boarding was also good"
Cons: "Communication from you all. I missed my flight because of the terrible instructions and communication"
Pros: "Yed"
Cons: "If the flight is over Nigara , a brief commentary on Nigara will enthuse the passengers."
Pros: "The crew was very professional."
Cons: "For a quick hop from Boston to toronto this was ideal."
Pros: "I got to the destination."
Cons: "I could not have been ripped off with extra baggage fees."
Pros: "Convenient! Love flying to Toronto on Porter. Nice glassware for drinks. Unique feel. Will definitely fly again!"
Cons: "Not the airline’s fault but we were delayed. That’s the only thing that could have been better"
Pros: "Bunch of crooks gave me the wrong time. Missed my flight"
Cons: "Getting correct to information"
Pros: "Nothing"
Cons: "Better information upfront about immigration in Canada and not a million unnecessary information. Highly unprofessional. Had lot better experience with other websites"
Pros: "Flight was fine"
Cons: "So many delays which missed our connection. Very costly. It’s the next day and I’m still not to Montreal!"
Cons: "Was delayed by 1.5 hrs and only received 1 alert about the initial 30 mins delay."
Cons: "Canceling flights with no notice and rescheduling made me lose a day"
At arrival Sat on tarmac for an hour as air traffic control didn't assign a gate. Then took a long time to open plane doirs
After every passenger was boarded the captain announced that the lavatory had to be cleaned. We waited a half hour for that to be done before we finally took off. Nothing was offered in the way of drinks or snacks while we bided our time. Otherwise,the flight itself was uneventful.
Complimentary upgrade on first leg. Comfortable and mostly on time
I left my Anker battery pack on my flight from IAD to YUL. I didn't notice until I had gotten to the international gate for my connecting flight. Not only did the gate representative go out of his way to contact United to find it, he also helped me get back throught security, so I could get to the United counter and pick it up. Stellar service from Air Canada!
The flight was delayed. They assigned us a direct flight instead, We are very happy with the changes!
My flight was delayed, cancelled and delayed again. I lost one complete day in Japan, a very needed vacation. My schedule / itinerary in Japan is now all screwed up. It will take more time and cost to resolve this. So, am I happy with Air Canada; NO!
Poor service after they realized they didn’t scan my boarding pass on the 1st leg of my flight
We book an Air Canada flight but "got Rouged". Lengthy delays and 5 gate changes in a couple of hours. Cabin cramped, very little room in overheads. Food tasted stale. Generally awful except courteous and capable crew. Avoid Rouge like the plague.
I paid for priority but my flight was delayed. They rebooked my flight to other airline. I got an economy seat. Total waste.
Meal I purchased was disgusting. Fruit was spoiled and could not eat it.
Pros: "Great crew made the trip pleasant."
Cons: "Aircraft had no WiFi, broken tray table and was pretty worn."
Cons: "Boarding was delayed due to crew unavailability. Entertainment did not work due to connectivity issued during flight. No cookies nor snacks were served vs outbound flight where they offered 3 snacks!"
Pros: "Got to San Antonio finally"
Cons: "Not having maintenance issues on the same flight from the prior flight to our airport then having more maintenance issues prior to leaving."
Pros: "Very organized"
Cons: "No issues, I found value for the amount I paid for my flight"
Cons: "I missed my flight from Dallas to Houston because the flight from Frankfurt was late. However I appreciate the promptness with which Lufthansa customer rep attended to me and put me on another flight. Excellent."
Cons: "The Boeing 737-800 did NOT have enough leg room for me. My first flight to Houston was very uncomfortable, even with an aisle seat. If I can, I will avoid this plane when booking future flights."
Pros: "I was able to change my seat."
Cons: "Five hour delay, no entertainment, no food... A really poor experience."
Pros: "Staff found us two seats together. Food was good."
Cons: "Email telling us about pre airport arrival check in and seat selection."
Pros: "The crew was magnificent"
Cons: "Be nice to offer a glass of water to your clients!!"
Pros: "The staff at the boarding gate and the flight crew were friendly and professional."
Cons: "The United gates at Logan airport were quite horrible. Poor signage, limited bathrooms, and all the dining options were quite expensive."