The flight was late. The crew was rude. There was no food. Cramped and uncomfortable. Nothing about this flight was good.
It was just okay, no frills, basic transportation with no luxury. No screens on the seats, no water or drinks on a short flight. Full flight but at least it was on time.
This leg was much better, but we did have to have a 3 hour lay o er after coming from a very exhausting hiccup with our flight from BNA to Den
Connecting flight is on time and boarding was a breeze!
Southwest has a serious issue with keeping their passengers in the dark about delays. They also appear to lack the necessary crews to deal with any sort of hiccup in their operations. The way they run their day-to-day operations is a joke. You are telling me that a hail storm in Denver, where hail storms are incredibly common, results in hours of delays due to every plane needing to be inspected for hail damage? Understandable, but there seems to be a skeleton crew of maintenance workers undergoing this daunting task. There was no particular order of inspecting planes, leading to some planes only having an hour delay or less in others having four or more just because of the luck of the draw of what plane got inspected with no consideration to how long the respective delay was. The entire time the passengers were told nothing except the fact that there was lightning in the area and the ground crews could not load the bags. This always happens that Southwest will incrementally delay a flight with no information given, leaving many frustrated passengers fuming once they find out that their flight is canceled. Don't make people wait around for hours at the airport giving them no information, just to keep them on the hook and prevent any action from being taken by the passengers in terms of finding alternate routes of transportation or accommodations for the night. How many hours of people's times do you think you waste by operating like this? How about having a fully staffed crew in one of your busiest hubs that is famous for severe weather that can effectively deal with a situation like this, or how about having planes on standby to quickly replace in case something like this happens, like all the other major airlines do. This is just like the Christmas fiasco but on a Denver scale, but again this is literally just from a single thunderstorm going over Denver in the spring. I'm glad I've stopped using Southwest as my primary airline and have switched to United. Every single time I fly Southwest, something has to come up. It's ridiculous and I seriously can't wait to finish using my miles so I don't have to deal with your garbage anymore. You used to be so good and I don't know why you thought you could just scrap your quality and expect people to deal with it. Oh, and I walked by someone getting CPR for over 5 minutes in the concourse. I hope he was ok. Southwest needs something similar.
Our flight to Oakland was great bc the plane was new but it was delayed by 15min not bad at all. Over all it was an 8/10
The flight in it self was good. The delays looking for pilots was unexpected.
Flight had over 6 people in wheel chairs and there was only 1 gate agent. Very impressed though in how Maddie handled having to efficiency move that many people by herself. We still nursed in a timely manner.
I loved that the flight was not as full, so we were able to have seats available between us. I just wish wipes are available as we board so that we can clean our areas, as the window area was quite dirty in my case, on both legs of this trip, and it was hard getting the flight attendant's attention for this. She also seemed a bit stingy with the free drinks. I asked for two cups of drinks; she brought one and then waited until I fell asleep and brought the other. Not sure why...
Easy boarding, but no power at the seats and no television wasn’t a good experience.
Destroyed my suitcase. Tired of talking about it. Cancelling my unite mileage plus account.
New plane was lovely. Crew customer service is always lax but expected. Kraft on time and arrived safely.
Wonderful in-seat entertainment with seatback screens and huge selection of quality movies. The ability to bluetooth connect headphones was amazing.
Flight was late - I was downgraded from first class to coach
Great experience…left a bit behind schedule but made up fir that in the air and landed 10 minutes early 😁
See my previous comments. I was probably booked in business but was moved to economy
Generally good but there wasn’t any staff available when my luggage didn’t appear at baggage claim in Fresno. It took about half an hour to locate a staff member to open up the locked room where it was being kept.
Too many fees (but that seems to apply to all airlines nowadays)
United requires seat selection in order for those booking together to stay together.
Serving a coffr Or a Drink would have been nice.
It was awful everything about it terrible I will never ever ever ride it again
The crew was mostly okay. The flight attendant who answered our questions was curt and unhelpful unfortunately. He seemed upset and I understand having off days.
Very bad! No good service delayed my second connection flight
Everything went as planned. Crew was great. Seats were still not that comfortable.
Flight was cancelled and was not able to get another flight thru Frontier. Per frontier a refund was issued but I do not see a refund on my Afirm account.
The agent at check-in was strident, unwelcoming, and condescending to customers ahead of me.
Lost baggage on my connecting flight. 24 hours later, still no update on my bags.
Frontier is a no-frills airlines were the focus is low cost. You get basic service so don't set your expectations high. Watch out thought because this airline, like a few others, will try to nickel and dime you.
Was charged 99 dollars for a bag despite agents previously telling me it would be ok. Customer service was unhelpful
I will like you ( Frontier Airlines) to fly into LAX instead of ONT because I live in LA and the subway takes me to my house in just 15 minutes
