Pros: "The flight attendants were cool"
Cons: "Lady who accepted boarding passes was rude, seats were snug"
Cons: "This sucks due to delay"
Pros: "Seats were comfortable and did not feel confining. Takeoff and landing were very smooth."
Cons: "Having a male flight attendant wearing makeup was off-putting. A gluten free option for snacks would be nice."
Pros: "Everything good !"
Pros: "It was an hour shorter than normal"
Pros: "This is the worst day of the year to travel. Hundreds of people waiting to catch flights to Seattle, which were delayed with no news of when they might fly. Alaska Airlines staff had way too to handle, but still found time to help a disabled person/passenger in need. Thank you."
Cons: "TSA had no time to help a disabled person, rather abruptly sending me from line to line to line, because I was disqualified from going through walk-through a certain scanner. Then was un-necessarilly angry with me for putting my Kindle on top of my laptop, to go through the scanner. If TSA had given clearer directions, I would have known how to place electronic devices in the plastic tub. Also they took my wallet from me to go through the scanned by itself. As TSA staff pushed belongings down the conveyor, the little dish holding my wallet turned over, credit cards and the like started to fall all over and under the machine. I started to collect my congtents and was told to stay put, and hold out my hands so they could swab my hands for explosives, and to not move while they put the swab in their sensing machine. Makes me want to not fly in the future."
Pros: "Crew constantly coming by if needed are willing to be flagged down. Loading the plan was so quick and efficient"
Cons: "No entertainment"
Pros: "Crew kept a positive attitude, Moved passengers around if they wished so no one had to feel cramped."
Cons: "Half plane boarded. Mechanical problems. Every had to disembark. Hour delay before re-boarding. Then sat an extra hour waiting for crew to move plane for departure. Other airlines have offered discounts on future flights because of such delays. Alaska offered nothing. Overall, a 3 hour delay with lots of apologies."
Cons: "We were sitting in first class. My husband went to use the restroom in our cabin and the female flight attendant told him to go back behind the curtain and use the bathroom assigned to his cabinet. He is Colombian and she surely profiled him, as I saw two other passengers from coach use the first class bathroom with no concerns."
Cons: "Flight was very delayed and delayed multiple times. I wa son the back and ice chips kept falling on me from above my head. Horrible."
Pros: "Didn’t have food or entertainment for a short flight, but boarding and crew were very good."
Pros: "I appreciated the assistance getting to my connecting flight in time. Great service!"
Pros: "Employees were friendly and helpful"
Cons: "Every single flight left extremely late which meant I was running through the airport to catch my connections."
Pros: "Everyone is so friendly, flights on time, flight info updates sent to my phone."
Cons: "Would love phone charging capabilities at our seat."
Cons: "Seats need more padding."
Pros: "Comfortable. Friendly staff."
Pros: "The crew was very nice"
Cons: "There wasn't any good offered without paying"
Pros: "Staff is always helpful"
Cons: "seats too tight"
Pros: "I ended up with a free premium seat, which mean free wine and snacks. Free in flight chat on Facebook messenger was great, and I appreciated the extra legroom. It would be been worth the extra 30 bucks if I had paid for it."
Cons: "The change of gate for the boarding."
Pros: "Comfortable seats, courteous service. Different from other airlines, the flight crew did not seem exhausted and overworked."
Pros: "The flight attendants were awesome! Very helpful and attentive.`"
Cons: "I was told that I would have internet onboard the flight. I was very much looking forward to that. When time came to connect, all I got was inflight onboard local network. No texting, no watching of football games. I would not complain had I been told up front there was no internet access."
Pros: "Seats weren't extremely comfortable but it was a short flight and it landed on time/early. Happy overall"
Cons: "It was pretty simple so there wasn't anything to not like. You get a drink and a package of cookies, so bring a snack if you're going to be hungry."
Pros: "Dexter Alaska agent in Seattle helped get me to Portland then Medford a day late."
Cons: "Denver agents seemed not to care at all and said I could not get a hotel voucher in Seattle. Phone agent said I could get a hotel voucher because it was mechanical failure. arrived late late late into Seattle to be told there were no hotels available. I had to be insistant to get agents to make the effort to get me routed. They to me I would have no hotel and then wait until 5 pm the next day to fly to Medford. They gave no food vouchers. I had to pay for a hotel I never slept in in Medford and meals. Seems like Alaska has few flights out of Seattle and Denver and no other partner agreements to help route you. Really horrible bad experience. Not what you expect when you patly $500 plus trip insurance. Pathetic."
Cons: "Flight was delayed 4 1/2 hours. Seats were hard and uncomfortable"
Pros: "Great flight all around"
Pros: "We were in time, staff very friendly, very clean plane"
Cons: "Snack two slim cookie wafers. Would prefer choice of salty or sweet snack that is slightly larger than those offered."
Pros: "Loved the legroom! On a more serious note, there was a medical crises in First Class, and a badly behaved young woman under the influence. Both situations were handled quietly and professionally."
Pros: "Friendly crew. Generous with children."
Cons: "Didn't use entertainment offered. Not interested."
Pros: "After custom, I put my check-in luggages to connecting flight conveyer, I was told to go to gate without boarding pass. I was concerned about availability of seat. I was waiting more than 1 hour at gate but no crew showed up. It was about 1 hour before scheduled flight to Sacramento. So I asked nearby crew again, I was told then to go to Alaska Airline customer service. The crew was very helpful to give me a boarding pass there."
Cons: "Holding a plane for 20 minutes for flight attendants to show up. The flight was only 1.5 hours, we didn't really need flight attendants. On top of that, flight attendant Angel was pretty rude, told another flight attendant that she should make people wait when trying to get back to their seat and the drink cart is in the aisle. Ended up paying for in flight wifi to tell them my flight was late. Overal this was an awful flight."
Pros: "Great airline that gets you to where you need to go on time and with comfort."
Pros: "No troubles along the way"
Cons: "No complaints/suggestions"
Pros: "Fruit and cheese platter was perfect."
Cons: "Felt very cramped. Kept getting bumped by passenger next to me and by the stewardess every single time she went up and down the isle."
Pros: "On board service was terrific."
Cons: "Flight was over an hour delayed and then there was no gate available upon arrival!"
Pros: "The entertainment portion was very nice easy to navigate. The staff was attentive and the food was ok and plentiful."
Cons: "The staff did not speak very good English and certainly lacked any smiles. Both flights where late arriving. Bathrooms half way through definitely needed to be cleaned."
Pros: "It was a great flight. The attendants were great. The captive was informative."
Cons: "They needed a little more space in the seats and the Isle could be a bit wider also. When the carts were going threw it did limit the restrooms. But overall it was a great experience."
Pros: "Everything was quick and easy, both flights were on time (I had a layover), staff was very friendly, and had great complimentary services."
Cons: "Nothing I can think of."
Cons: "I didn't take this flight because I ended up needing to go to Redmond, OR instead. it was cheaper to keep this flight and purchase a separate ticket for the new leg than to cancel this leg and add the other one."
Pros: "The crew was really friendly and the seats were comfortable with more legroom in coach than most other airlines. I did not partake of food or entertainment, so gave one star because there was no box for "n/a""
Cons: "Arriving 20 minutes late to Seattle, which was the fault of the airport, not Alaska Airlines, but it still affects my rating of the trip"
Pros: "We left early and arrived early."
Cons: "Vents were weak. Way too warm."
Cons: "My daughter asked for gum or candy for the landing and was completely blown off. Her first flight she had problems on landing with her ears, the second flight to Sacramento she was balling by the time she landed due to the pain. She was ignored when trying to tell someone how bad the pain was, and when asking for something to suck on to help relieve the pain."
Pros: "This is by far the most comfortable Airline I've ever flown! I'm guessing at least six more inches between seats and I could stretch out my legs!"
Pros: "They still had the door open as we rushed to catch the flight."
Pros: "Crew was very pleasant. Boarding and deplaning was smooth and easy!"
Pros: "Availability of WiFi, a charging port and media options puts Delta a step (or two) ahead of their competitors. The professionalism of the crew, as well as the complimentary food/beverage options are also excellent."
Cons: "Not the airlines fault, but my 6’4” frame doesn’t fit very well in a middle main cabin seat."
Pros: "We arrived eventually."
Cons: "Flight delayed three hours. Payed extra for an earlier flight. Very disappointing."
Pros: "Flight left on time and landed on time"
Cons: "Getting to Venice on time. Our late arrival cost me a 90 euro shutle."
Cons: "Choice of healthier snack"
Cons: "Have rhe right to carry at least one luggage per person at no cost. Besides carry on and personal item. Tickets prices and luggage costs are extremely expensive."
Pros: "Good airframe."
Cons: "3+ hours delayed; didn't arrive until 3AM."
Cons: "Seats are so small. Flight was delayed."
Cons: "Denver airport is far too large for there to be such a small security check therefore it took forever and I missed the flight. Delta tried to charge me $1000 for another ticket to Albany and I decided to fly with another airline for half the price instead"
Pros: "The crew"
Cons: "The turbulence. Poor california git lits of smoke."
Pros: "The crew was very helpful and reassuring. I’m not a frequent traveler and they kindness towards my anxiousness stood out."
Cons: "The bumpy air. But you can’t fix that. Lol."
Cons: "The seats were in bad condition, I was surprised as Delta usually has well cared for interior and exterior airplanes."
Pros: "Professional appearance of flight staff accommodating and sincete"
Pros: "The flight attendants were all helpful and pleasant. The seats were comfortable. We were provided with plenty of liquids."
Cons: "The landing was pretty tough and we took off almost a half hour late."
Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."
Pros: "The staff was polite and snacks were good (healthy options)."
Cons: "Nothing was terrible, but due to the short flights I assume they don’t worry about having planes with entertainment available."
Pros: "Short flight"
Cons: "In SLC they boarded by row numbers and not zones. Weird..."
Cons: "Engine problems-2 hour delay"
Pros: "Good flight crew"
Cons: "Delayed due to mechanical issues. For 3 hours. No offers for free drink or wi fi. When we finally land we were on the runway for half hour."
Pros: "Everyone was fairly friendly"
Cons: "Cramped foot room"
Pros: "Great people and crew early arrival nice passengers"
Cons: "For a 3 hour flight no onboard entertainment. Such a let down"
Cons: "Poor Delta DEN counter agent experience. Name on ticket didnt match Delta profile name nor TSA [rofile name. Delta counter agent would do nothing, except blame TSA. Would not check ticket name vs profile name. Happened two consecutive flights. Flight tomorrow morning has no TSA Pre clearance on boarding pass. This will be three consecutive flights. Also seated me next to a person who needed 2 seats to himself. Please never seat me next to a passenger who cannot fit in their own seat. I am switching to SWA."
Pros: "On two of the legs of the trip they notice I was a tall person with long legs and upgraded me to seats with more leg room!! I didn't even ask. Thank you."
Cons: "On the way back there were open seats with extra leg room and I asked the gate attendant if it was possible to switch my seat to one with more room and they said they only could if I paid extra."
Pros: "Crew was nice."
Cons: "The Entertainment sucked. Again I was sitting in comfort class which in theory should buy you more comfort and better entertainment. There was a ton of movies from the 90s and the same movie selection from about 6 months ago when I traveled with them. Also, what is going on, with having to use your own cell phone to watch movies on the plane? Whatever happened to the screens in the backseat of the front seat? I ended up with neck pain from trying to watch a movie on my phone. Delta has become very cheap. It is going into some serious decline."
Cons: "Let me just say that I’m a loyal Delta costumer until now. The flight attendants (the two women) were an absolute nightmare. They were so rude and condescending. I was carrying with me my service dog and a bag containing an expensive medication (it couldn’t go on the top bin). Despite being in the comfort class and having the seat next to me empty, we were tight for space. The flight attendants were unreasonable and forced me to put my medication on the top bin despite the fact I had told them it was extremely delicate, that it that to go upright, and that I needed to keep it with me. They did not listen and pressured me into giving them the medication. The medication could have easily gotten broken. Thankfully it didn’t but this is no way to treat a human being."
Pros: "Entertainment system is awesome and similar to what I usually see only on international flights."
Pros: "Ran smoothly, typical flight, everything was as to be expected. Everyone was polite and courteous."
Cons: "Tight seats, boarding process was a bit lengthy, and we hit some turbulence (obviously beyond anyone's control). The pilot and crew handled it well."
Pros: "Flight arrived early!!"
Pros: "What a city.. Unique for hell sure..."
Pros: "Crew was the best!"
Cons: "I really dislike the snack boxes. Snacks need to be more like a small sandwich or grapes, cheese and nuts. Not all that packaged stuff."
Pros: "Excellent crew and comfortable flight"
Pros: "In-flight entertainment (if you brought a tablet or laptop with you), yummy gluten free pretzels, good flight attendants."
Cons: "A complimentary sandwich would have been nice for a 4 hour flight."
Pros: "accommodating and friendly staff food and drinks were good -I had a layover that was boarding before we had reached the terminal and the staff let me know and guided me about how to get to the other flight and let the other flight crew know so I wouldn't lose my flight. Super appreciative of this. :)"
Cons: "cramped seating warm / poor air circulation super hot in the cabin - this is probably because of Salt Lake City, rather than the plane though."
Cons: "I fly Delta quite often, and am usually pleased with their service, but the morning of June 23 was terrible. I got to the airport in Denver at 5:30 am for a 7:30 am flight to Atlanta, and the line to check a bag was about 40 people long. I waited 55minutes to check my bag, as they kept moving the ski priority people, and people in danger of missing their flight, to the head of the line. There were obviously not enough Delta workers on staff to process all the flights at that time."
Pros: "The moviea"
Cons: "The time of night"
Cons: "Overcrowded terminal, last minute gate changes, poor signage and confused staff."
Pros: "Daughter's first flight and the crew really made it a special experience for her."
Pros: "Short flight time"
Cons: "Delayed for 2 hours due flat tire. They should've checked tires before we boarded. Cabinets were almost full. I had a hard time to put my skateboard and backpack in a cabinet. Attendant didn't help out at all! It took over a minute to figure out to fit my stuff in there like Tetris. One passenger was upset that I took his bag out. It was frustrating when attendant didn't help to store my bag."
Pros: "The flight attendants were so nice and accomadating. Even came by to refill our waters! I've never been on a flight with such friendly flight attendants!"
Pros: "The flight crew was great"
Cons: "Seats too close - I'm not that tall and my knees were jammed against the seat in front of me."
Pros: "Plane was clean and staff were friendly"
Cons: "The snack options were quite average"
Pros: "Flight attendants were lovely"
Pros: "Excellent customer service. That doesn't seem to happen too often with airlines. Delta has been outstanding."
Cons: "No complaints."
Pros: "Spacious economy seats. Best Landing ever!"
Cons: "Offer a gluten free snack like nuts!"
Pros: "Great crew. Excellent service."
Cons: "Seats were a little uncomfortable. Could be more softer."
Pros: "The crew was great and the landing into Denver was very smooth."
Pros: "The people were nice and helpful. And the aircraft did not feel cramped. I again did not use the entertainment or anything like that."
Cons: "Cabin temp was extremely warm. I sweated thru my T-shirt like I was at the gym."
Pros: "Free WiFi with movies"
Pros: "Smooth landing!"
Cons: "Late 30”"
Pros: "Seats were pretty comfortable"
Cons: "In-flight entertainment depended on the Wi-Fi working. It did not work the whole flight."
Pros: "Lot of space nice flight professional crews"
Pros: "United flight left without me! I was there in time...45 minutes early... but sitting in another one of their planes waiting to get off the connecting flight!"
Cons: "See above"
Pros: "The app promoted me to check in on my phone and would not allow me to check in. So I assumed the time on the ticket would be my boarding time. I was late for my flight."
Cons: "Temp was way too hot. Made for a long flight."
Cons: "DEN security line was long and slow"
Cons: "Had to wait on wheel chair upon arrival"
Pros: "I purchased a ticket for my 18 year old dog $ 125.00 each way to fly with me to Kalispell and back. She is so old that she can not SEE, HEAR, or BARK any longer. I understood she needed to be under the seat for take off and landing but I was told by the ticket agent and flight attendants on my first flight that she could sit on my lap during the flight. Everything was great on the way there. On the returning flight,.... the flight attendant was so RUDE to me. She saw that after we were airborne and at a steady altitude, I brought my dog "Kacey" up into my lap. She immediately raised her voice and stated the dog needed to remain on the ground. I politely explained her condition BUT she refused to listen to anything. I put my poor old dog back under the seat. After approx 20 min I could hear her patting very loud. I lifted her again and asked a different flight attendant for some water. She was very hot on the floor. Or course, the flight attendant saw my little chihuahua drinking the water and said that after she drinks a little more, she must remain under the seat. By now, my husband is getting annoyed. He tried explaining to the flight attendant the medical needs that my dog has " she's on protein shakes" which were approved their security. and how fragile she is. She can't BARK, SEE, or HEAR. Yes, we will be putting her down soon but we took her to Montana for my daughter to say her GOODBYES!! Sorry to say, but that flight attendant has turned me away from UNITED AIR LINES forever. Feel free to call me 352-804-8344. You may send this to UNITED AIRLINES too!! Thanks Karen Hope"
Pros: "I enjoyed my interaction with the other passengers."
Cons: "Several delays compounded to make trip a lot longer and far less comfortable than it needed to be."
Cons: "No tv Flight delayed"
Pros: "Crew was friendly"
Cons: "Boarding group approach caused confusion due to lack of line indicators (too short); in-flight WiFi kept dropping every 60 seconds, making movie watching impossible"
Pros: "That the flight was earlier then Expected"
Cons: "Bag fee"
Pros: "Not much. We did arrive alive, which is the best part of it."
Cons: "First flight of the day took off late because of a mechanical issue. Couldn't they fix it during the night?"
Pros: "Short flight"
Cons: "Chilly in the cabin"
Pros: "On time. Comfortable"
Pros: "Leg room"
Cons: "Staff in main cabin was nasty"
Pros: "It got me to where I was going."
Cons: "Had to pay extra for entertainment."
Pros: "Good flight overall would book again"
Pros: "On time, good service"
Cons: "Power outlets worn out and won't hold a plug so they are unusable"
Cons: "My family member and I were separated and both stuck with a middle seat--no option to pick your own seat; unable to precheck online."
Pros: "Good communication and polite."
Pros: "Nice and smooth. There was an issue with the plane but they transitioned us quickly and I was impressed that we were hardly delayed."
Cons: "Crew was not particularly friendly. One man was brusque when I asked for water to fill my small bottle. Rare since most crew members I've experienced have been very pleasant. Snacks were pretty paltry. Ned to serve some biscotti."
Pros: "Not much."
Cons: "After sitting on the tarmac for over an hour we were told by the pilot that we had to go back to the gate to get more fuel! All this because the plane's computer did not agree with the central computer. So: 1) Why didn't the pilot check and fix this discrepancy at the gate? 2) Why did it take more than hour for them to decide what to do? 3) Why did the pilot and cabin crew take over an hour to inform us what was going on? There were many angry people on this flight, including me."
Cons: "Hard landing, puking passenger that started at boarding til landing. Bags were smashed up, that's just the beginning."
Pros: "We were upgraded to first class and we made the flight, though we had to run."
Cons: "Running for the flight because the gate was at the end."
Pros: "Our flight attendant Lei was absolutely fantastic on this flight. After having to run nearly a mile through the Denver airport to catch the connection to Helena after a delay in DSM, I was very warmly greeted by Lei. She regularly checked to see how I was doing through the flight and made sure I was well hydrated. She was a highlight of the entire trip!"
Pros: "Attended to us constantly"
Cons: "Everything was Great!"
Pros: "The seats on the E175 were more comfortable than those on other RJs."
Cons: "Our seats and boarding passes were given to two other people! How can someone else board a plane with our names on the boarding passes?!"
Pros: "the customer service rep was very professional and helped us out."
Cons: "my girlfriend and I were removed from the plane. she had received troubling news from her family that kept stacking on, not to mention we were tired from traveling all day thanks to delays making us miss our flights. and when we gestured for an attendant to come by, light dark skin, facial hair, glasses. he had customer service come by and we reiterated the question if we decided we would like to get off the plane would it be possible to receive a voucher for the flight. but we told him that we were just trying to consider options and we were good to go, and the customer service told us that the attendant did not feel comfortable with us on the plane, and that my girlfriend reached out and touched him and he did not feel safe. we never even raised our hands our eye brows. they caused us all kinds of hell, we couldn't get another flight till 2210, they embarrassed and humiliated my girlfriend because she was crying. unacceptable."
Pros: "Flight was delayed an hour, so they didn't charge for TV."
Cons: "Flight "attendant" bumped into my shoulder every time she walked by. Splashed with liquids (ice/soda) multiple times by the flight "attendant" running the drink cart, then they skipped past me when it came my turn for a drink. Very cramped cabin."
Cons: "On April 15 we flew from Sacramento to Basel, via Los Angeles and Munich. We did exactly what we were told re reserving seats. We were told to call 23 hrs. in advance to reserve seats. When we tried to follow directions, we were not able to check in. Without checking in, we could not reserve seats. After numerous phone calls, to various numbers, we were not able to check in or reserve seats. By continuing to ask questions, to try and understand, we were told we were "under airport control". This was an "at random" situation and online check in was not available. Only 5 minutes earlier, we were still being instructed to check in online! We had never heard of this. I contacted a neighbor, who flies often internationally and within the U.S. He said it had happened to him once. He agreed that driving to the airport in Sacramento was a wise decision. This is not what we wanted to be doing 1 day before departure. At Sacramento we found a kind gentleman who saw our dilemma and checked us in as a favor. We saw assigned seats. He suggested we request to improve our seats the following travel day. It was a very challenging morning. As I tried to improve our seating the following day I was told, by airport staff, that this happened because we booked through Kayak? Rather with an attitude that we should have booked differently. This was a vacation we had looked forward to for years. I worked hard at not letting this difficult start damage my trip. Upon arrival in Amsterdam, I tried to learn more, to prevent a similar situation on the way home."
Pros: "As above"
Cons: "As above"
Pros: "Everyone was kind and professional."
Cons: "There was one guy helping me with my boarding pass who was rude."
Pros: "The professional services"
Cons: "Cramped leg space"
Pros: "Enjoyed the new legroom"
Cons: "No snacks"
Pros: "It was good to be in Houston for a brief moment!!"
Pros: "Sitting in first class made the trip a breeze. The seats were extremely comfortable and the snacks were great!"
Cons: "I had an infant with me and mind you he's an amazing traveler but I still seemed to get dirty looks from the flight attendants. The wifi wasn't working and they had to reset everything."
Cons: "Delayed flight. Missed connecting flight. Desk attendant was rude about it. Not a frequent flyer so never had that happen before. Says free wifi on flight but passengers couldn't connect. I won't fly on this airline again."
Pros: "This was a 4 hour flight. A TV would have been nice."
Cons: "Horrible organisation. They steal from customers."
Pros: "Fastest security check I’ve ever had! Uneventful boarding. Flight was fine."
Cons: "Seats are built like metal military jump seats-pretty uncomfortable."
Cons: "Connecting flight was canceled had to pay over $1000 out of pocket to rebook next day. Missed a day in Yosemite and will not be reimbursed for our hotel. Not enough characters here to explain..."
Pros: "Flight was super cheap and the crew was very helpful"
Cons: "Not having the flight be 3 hours late might be a start"
Pros: "The crew was friendly enough and the flight left on time."
Cons: "The seats were probably the most uncomfortable thing ever but it's a get what you pay for situation. It's tolerable for a short flight at a cheaper price. The only really intolerable thing was towards the end the push the frontier credit card on you over the speaker."
Cons: "More space to breath. More comfortable seats."
Pros: "Price was right and my golf clubs arrived without incident."
Cons: "Flight was delayed over 1 hour with little explanation."
Pros: "For the price it's a good option. Just be aware of uncomfortable seats and cramped conditions ahead of a long flight."
Cons: "one hour late leaving"
Cons: "The seats are uncomfortable, don’t recline, had to pay for carry on bag $50 X2 not prepared for that!!! Will never fly with frontier again!"
Cons: "Being delayed after we boarded flight to wait for less than 10 passengers.... Why would an airline disrespect every other passengers time for so few people is beyond me!!! Will not fly with Frontier again unless I have to in an emergency. My overhead bag was so far away from my seat I couldn't even get to it to get off the plane. Horrible service, no ammeneties or even an I'm sorry. Old plane and snacks that people bought stunk. Passengers should be limited on alcohol because the drunk in front of me was miserable to listen to for 3 hours on a 2 hour flight."
Pros: "The crew was super nice, that’s about it."
Cons: "Boarding process, accommodations, uncomfortable seats and very little space. I had a family emergency and this was the only flight I could catch. Will avoid this airliner in the future."
Cons: "Medical emergency once on board, delayed the departure from Denver. While no fault of the airlline, as a passenger onboard, waiting in the back of the plane. Some type f overhead announcement being made would have alleviated any undue conversations between passengers, wonderment of departure delay."
Pros: "The plane was new and clean."
Cons: "I received a 2.5 hour delay notification at 4:45AM the day of departure. Upon arrival to the airport, bag drop was a mess of people and I was charged $15 additional to switch from pre-paid checked bag to carry on. Then the flight was delayed another 2.5 hours and there was no update as to cause or anticipated time of departure. I will do all I can to not fly Fontier in the future."
Cons: "I was a passenger on a Frontier flight from DIA to TMA on 5/13/2018. My luggage was checked and a tag indicating the bag was to go all the way to the final destination (there was a stop in St. Paul, Minnesota) was securely placed on the suitcase. However when I arrived at the Trenton airport my bag did not. There were no Frontier airlines agents on duty so I filled out a form given to me by one of the airport staff. When I checked the Frontier website today it said to fill out a Frontier Lost and Found report. Upon doing so I received an email saying finding a lost bag could take weeks and that after a month they consider the bag permanently lost. No offer or process was provided for compensation for lost bag or the items within. This is unacceptable! I had prescription medication in my bag that's not easily refilled."
Pros: "Great crew, easy boarding."
Cons: "Zero entertainment (no TVs, WiFi, inflight magazines or electrical outlets), very small tray tables, pretty uncomfortable seats"
Pros: "Great flight from start to finish. Had boarding passes, so easy, Quick luggage checkin, easy boarding, and easy, Quick luggage retrieval at end of flight."
Pros: "great flight crew the crew on the flight out to Denver was funny and kept even the safety instructions entertaining"
Cons: "no complaints"
Pros: "2 hour delay"
Cons: "Long wait"
Pros: "The flight from San Diego to Denver was great, the members of the crew were very friendly and helpful."
Cons: "The flight from Denver to Detroit was extremely late causing a huge delay in the entire process. Once we finally got ready to takeoff, we had to pull in yet again because there were passengers on the plan that weren't scheduled to go to Detroit.. all of these problems are somewhat understandable, but the crew FAILED TO EMPATHIZE WITH US AT ALL. They even made smart remarks about people going to the bathroom when we pulled back in... I feel some of them acted extremely unprofessional and I truly never want to fly with this company again."
Pros: "Nice crew."
Cons: "Our flight was supposed to leave at 6:40 PM but was bumped back until after 8 PM due to storms in the landing city however two other airlines in the same airport heading to the same city left on time."
Cons: "When you have to check in to get a lower baggage fee than if you check in at the ticket counter is totally unfair and a very poor business practice. If a friend hadn't told me that I needed to check in online, I would have preferred to check in at the counter. Not knowing what baggage prior to packing, I needed to change my carry-on to a checked bag. So I looked on the Internet for a customer service telephone number, which I found, but it's the wrong number.... Very frustrating!!!! At that point, I wished that I didn't book my flight with Frontier Airlines. Then I had to pay extra money to choose a seat, pay $2.00 for a drink . I definitely know that your customer service is bare bones, and the low price for a flight comes with annoying high price to pay. I will certainly think twice before flying with Frontier Airlines again."
Pros: "The price. Nothing super bad."
Cons: "Delay leaving due to a door sensor. Got in an hour late, which was annoying. Limited, expensive menu anyway, but was out of what I wanted (jerky). Biggest complaint is the seats not reclining-that's really uncomfortable for a 3 hour flight.2nd biggest complaint is that having to pay for my seat and 1 carry on feels like a bait and switch over the ticket price."
Pros: "Super professional, courteous, and helpful flight staff. Seat was uncomfortable, but it was a short flight, so I had a weird plastic bottle of wine and cared less."
Pros: "Both flights landed early and the pilot flew very smoothly (I tend to get air sick so I appreciated this). Easy to get on and off plane, no fuss. Great price ($250) to fly from DC to Denver, nonstop. Can't complain."
Cons: "The seats are very thin and feel like school bus seats, so it was a pretty uncomfortable couple of hours. Also, the check in at the kiosk is confusing and misleading. We were very prepared and did everything ahead of time (paid for our checked bag, knew that we'd have to pay for a cary on bag, etc.) but then when we checked in it asked us if we had a checked bag we needed to pay for. We doubted ourselves for a moment and almost paid for our bag, AGAIN, even though we had already done it. This payment should have shown up on our account and we should not have been asked about paying for our bag, that is confusing and misleading."
Cons: "You have to pay for hot tea, coffee when every other airline it's complimentary. Along with paying for carry on bags. Ridiculous!"
Pros: "check in crew were very pleasant and helpful, making the check in process very smooth despite multiple people, skis,etc. You are getting nickeled-and died- but I planned for that in advance, and despite that it was still a value compared to other airlines."
Cons: "seats are uncomfortable. If flights get cancelled (mine were not!), you are screwed because Frontier does not partner with other "sister" airlines, so you will have to wait a long time for a rescheduled flight or change airlines on your own dime"
Pros: "At least I did not have to wait on the tarmac for 4.5 hours like I did in Denver."
Cons: "the aft steward was a power-hungry tyrant. He kept telling me to get into my seat which was occupied. When that could not be resolved, he told me to get out of the aisle so others could board. I was in the penultimate row and the people in my row needed to move to the last row. So who was I blocking from boarding? Also, the flight was extremely turbulent and not one seat in the last 4 rows had barf bags. As I deplaned, it looked as if 10-12 others did not have them either - - good luck cleaning that plane. The seats are sized for 5-yr olds. And lastly - you stick it to passengers with all the non-disclosed fees."
Pros: "Thank God the flight was short!"
Cons: "Just about everything. The initial purchase of the plane tickets was what I thought was a deal. But this airline nickels and dimes you to death. We had to pay to check a bag. We had to pay for a soda. Only water is complimentry. We had to pay for the very uncomfortable seats we sat in. Really...what was the plane ticket for? By the way, if you wait to choose your seat/and check your bags...the price goes up. In the end it would have been cheaper to fly any other airlines. I'd never fly frontier again."
Cons: "All of the self check-in kiosks were down. Only two people were working the desks. The check-in line was out the door and it took hours to see a representative. Then, the barcode Frontier provided on the boarding pass did not scan with the TSA. I was denied access to screening and sent back up to Frontier's desks. If it wasn't for the generosity of several people in the line, I would have had to wait another several hours before seeing an agent. The inexpensive ticket is not worth it, especially considering one must pay for a carry on. Absolutely the worst experience I've ever had flying."
Pros: "There is no longer anything to like about Frontier"
Cons: "Charged bag fees at kiosk. Then told they couldn't take bags because of their cutoff time. Then told I could call customer service to get a refund. Then told by customer service they could not refund fees even though they would not provide the service. Oh...and they wanted $99 to book on the next flight. Even though the flight they wanted to book me on left the next night!"
Pros: "Check in and the security screen took an hour and a half, flight delayed an hour in beautiful weather. NO TSA Pre-Check at Frontier's home base."
Pros: "The fare from Denver to Portland Oregon was $83.00"
Cons: "The website didn't seem user friendly to me. I had to call Customer Service to be able to check in. I wasn't able to get my boarding pass on my smartphone very easily. My suitcase was 15 lbs over and I had to pay $75.00 on top of the initial $25.00. There were no complimentary drinks. And the flight was delayed and the personnel didn't know what was going on and wasn't able to inform us. The online seat assignment was confusing to figure out."
Cons: "The flight was delayed for over 4 hours due to operational issues (not weather or maintenance). The gate representative didn't keep us informed of the issues and when he did, he was usually wrong. There is a surcharge for everything from carry-on fees to beverages on the plane. The plane itself was uncomfortable with uncushioned seats. Let's just say that if I had to choose between a Frontier flight and a Delta flight that was $400 more, I will choose the Delta. Same goes with any competitor. I will never fly Frontier again."
Cons: "Same screaming infants. They were able to sleep but allowed to roam aisles."
Cons: "The flight was over an hour delayed on the ground and then my luggage is still completely lost. The customer service has been absolutely terrible. I am in a city in which I do not live, with absolutely no clothes, toiletries, shoes etc and I have been on hold waiting to talk to someone about my missing bag for over 45 minutes. Frontier has absolutely no idea where my bag is, it is not in the place that I took off from and definitely not at my destination. This has been an absolute nightmare in which they offer you pathetic $50 to make up for the over $3500 I have in missing belongings."
Cons: "Seats - horribly uncomfortable, no recline Leg room - very tight unless you pay $50-$60 for stretch Hidden/extra costs - when I checked in almost all seats cost additional money; this is terrible for business travel and reimbursement purposes because it is considered an upgrade when really unless you take one of three middle seats at the very back of the plane, you have no choice but to pay. Carry-on fees are also ridiculous; it would be much better to be transparent and incorporate these costs into the ticket price. Food/drink - you offer no complimentary food or snack and when you buy something, there is a screen to add a tip - seriously?"
Cons: "It's very late to get a hotel and they didn't arrange anything for us. We get a credit for future flights and hotel reimbursement. But I'd rather not fly Frontier again!"
Pros: "We didn't have long layovers, and stayed at the same gate we came in on from Portland."
Cons: "disruptions while trying to get some sleep. although there was minimal food and drink service, the flight attendants went up and down the aisle a lot, collecting trash."
Pros: "I liked the crew, they were very personable and nice."
Cons: "Charging $40 per carry on? Are you kidding me?? We didn't budget for that and almost had to fly with no luggage. For this reason alone we are never taking another flight from Frontier. It's bad enough that Frontier charges for all baggage, but we had no idea when we bought the tickets off Kayak, that it would be an extra $130 for luggage. What a rip off. Then at the airport, the line to get a baggage ticket wasn't that long, but it took almost 45 minutes. Every time we fly Southwest or Delta, it takes only 10 minutes to get our baggage tagged and on our way to security. I was also unpleasantly surprised that even water costs $2. Other airlines give a free drink, but Frontier charges $2. Terrible. And the seats don't recline. In summary for areas to improve: don't charge me for carry on and don't charge me for water. I will also be looking for another online venue to buy my next tickets, we thought we were going to get a great deal (round trip tickets for two people for around $680) but instead will end up paying in the neighborhood of $885. Kayak let us down big time."
Pros: "In order to have cheap fares, Frontier charges fees for EVERYTHING. Carry-on luggage, anything besides water, etc. If you can fit everything you have into a small backpack and bring your own snacks, no big deal. If not, I'd recommend a different airline."
Pros: "Very low quality seats and definately not worth the extra money we paid for the so called more leg room No plug on under the seats and no wi-fi. 1.99 for a soda really? Too much mo way for baggage. Will not fly frontier again, you can get better seats and accommodations for the same price or cheaper on other airlines. Definately would choose United or American Airlines"
Cons: "The attendant woke me up after finally finding a position slumped over the tray (read above, no reclining seats) to ask about trash because we had a water bottle he was worried about us leaving. Very rude. Plus, as we saw a youngster dropping zip bags on the ground and that family wasn'tbeing eye balled by the staff. I wanted my overhead bad that I paid extra for, over my seat or a little in front of us so we didn't have to wait for the entire plane to empty before we could get it and the same attendant tried to push out back and was argumentative about it. He was one of the worst attendants in my experience."
Cons: "The seats could have used those adjustable/folding headrests (with "wings" that prevent your head from lolling onto someone else's shoulder). With that, the experience of trying to sleep on the flight would have been 10x better!"
Pros: "They held the plane an extra 15 to 20 minutes so that I could run through the entire Denver airport to make this flight due to my initial flight coming in to Denver, we sat on the runway for over an hour once we landed"
Pros: "Seats were comfortable and I arrived safely. Grateful for these aspects of my trip."
Cons: "Employees were rude. Inaccurate information about flight times provided before and during the flight. The hidden fees were ridiculous, such as $1.99 for seltzer water. Note that you cannot pay in cash for anything. Not so unusual, but a pain for since my debit card was lost. Because flight times were inaccurate, I had no time to buy food during my layover and wasn't able to purchase food on the flight. Overall, I would NOT choose to fly Frontier Airlines again unless absolutely necessary."
Pros: "Brand new A-321 (one week old) very smooth flight"
Cons: "The PA system on this one week old plane was way too loud. The long sales pitch for the Frontier credit card with 40,000 bonus miles was so loud that people were putting fingers in their ears. Otherwise excellent flight."
Cons: "They charge for water. WATER. They charge for a carry on. The plane felt like it was going to fall apart. After an hour of turbulence, I started to feel sick but thankfully didn't have to throw up because there were no vomit bags. If you need a really cheap flight and are only bringing a purse, it would be a decent. But be prepared for rude people, discomfort, and turbulence. A misleading, unprofessional company."
Cons: "A 40 minute layover turned into a 5 hour layover in Denver. Frontier did not reimburse for the inconvenience, and sent a inadequate $50.00 coupon towards my next Frontier flight IF USED WITHIN 90 DAYS!! That was an insult, not a good faith gesture. They nickel and dime for everything, and take poor accountability for their errors."
Pros: "The pilot talked us through the turbulence and gave adequate and great information. The crew was polite and nice."
Cons: "Overall the food options didn't include an actual meal. That wasn't the specific flight's fault- more of an overall problem."
Cons: "Not much leg room"
Pros: "Cheap n effective"
Cons: "Airport work"
Pros: "Cost savings, ease of use and cleanliness of aircraft!"
Pros: "Everything!!! Super impressed!"
Cons: "That I had to leave the amazing experience and go on vacation. :("
Cons: "Flight was cancelled without explanation. Found out at the airport instead of text, email, or call beforehand."
Pros: "You are definitely not inexpensive. I will do everything in my power to not use your service again. Your luggage policy is abominable. No thank you!!!!"
Pros: "Michael Castillo helped me with the luggage at the DEN Airport. Really nice guy! He was very kind to me made me feel like a VIP. He has great customer service skills especially for pregnant women. Also a flight stewardess lend me her sweater during the flight. It was very kind of her and she was very understanding of my pregnant needs."
Pros: "I got to sleep and I got the window seat."
Pros: "favorite flight schedule from Den to FLL or visa versa...Thanks"
Cons: "Unexplained delays. Then finally someone says the pilots haven't arrived. They still decided to board us, but apparently they couldn't turn on the air until the pilots arrive, so we cook in there, not knowing how long this will go on. Finally, the pilots arrived. Air turns on, but still we wait. And wait and wait, all the while Spirit sends me a total of FOURTEEN delayed takeoff and arrival emails. As if I couldn't already get the gist sitting on the plane waiting waiting waiting. Finally, we get rolling, but never is there any acknowledgment that we've been waiting or that they're sorry for the continued delays or something nice yadayadayada. Last Spirit flight I'll take."
Pros: "Fast easy boarding."
Cons: "Crew would not let us move to open seats that would give more comfort."
Pros: "It was not bad but it could have been a lot better"
Pros: "You get what you pay for. Departed on time and arrived early"
Cons: "The beverages (soda) were overpriced."
Pros: "Excellent price as always. I love kayak. I use it for everything love it"
Cons: "Nothing was wrong perfect"
Pros: "Price Easy"
Cons: "Nothing. Was cheap and what I needed."
Pros: "Smooth flight Cheap"
Cons: "Delayed an hour Spirit had to file for clearance to depart by hand"
Pros: "it was sufficient"
Cons: "charged for bag at check in."
Cons: "I paid more money during check in to an upgrade seat. Once on the plane, other passengers sat WHERE EVER they wanted. The staff had problems with accountability because seat numbers and ticket assignments were completely ignored. What good is a seat assignment if staff ignores the flight manifest. In the future I will no longer fly spirit because you do not value my upgrade. I feel you have unfairly taken my upgrade money only to find out that passenger's can ignore the upgrade costs and sit anywhere in the plane."
Pros: "I just liked the fact that their airplanes were pretty clean."
Cons: "The flight prices are very misleading though. You have to pay $50 each way for luggage! That's is very stupid as you tend to find this out upon online check-in or at the terminal. They will try to sell you anything and everything!"
Pros: "nothing!! Worst flight I've ever had!!"
Cons: "Hated everything horrible service and delayed 4 hours with no weather never riding this airlines again!! What a rip off and they charged me almost 100 bucks for on carry on there and back"
Cons: "Flight from Phoenix was delayed. Takeoffs and landings were rough."
Cons: "1.Seated next to a very large man that should have bought 2 seats. I was only able to occupy 3/4 of my space. It was a very uncomfortable flight with having part of a strangers body touching and crowding me. There were no other seats available to move to. 2. When I asked for a glass of water, they do not give you, but you have to pay. 3. ALL other airlines allow a purse and a small carry-on. They charge $55.00 dollars. 4. They charge double for check in bag. $50.00, most others charge $25.00 I will not fly with Spirit again and heard other complaints from other passengers. This will be a short-lived airline."
Cons: "My round trip ticket was $150. Great deal except for the added $100 for my check in luggage! Which would have $110 if I would have carried on a bag! Ridiculous! For that price I could have taken another person with me! Next time I should just wear all my clothes I would normally pack and check nothing in! LOL!"
Pros: "Fast boarding, but then we sat with the door open for 20 minutes. Flight was fine. I would only ever consider flying again if there was a phenomenal price break from the next cheapest airline."
Cons: "Gate change with no announcement or change on departures board. Late takeoff. Tiny cramped seats, and miniature tray tables. Trash in front of my seat at boarding. The majority of passengers seemed to be inexperienced flyers, maybe gravitating towards the cheap fare? VERY annoying, needy, chatty, panickey at take off and landing. Not a pleasant environment."
Cons: "The policy for paying for carry on baggage is confusing because you can carry on the same weight and cubic inches as baggage that you have to pay for as long as it is two parcels instead of just one. I will not be flying Spirit again"
Pros: "I will never fly with them again."
Cons: "Customer service was aweful. Women at the front would not allow my ticket to be printed however I was already checked into my flight. They are crooks trying to squeeze money out of their travelers. If this isn't taken care I will no longer purchase from kayak either. I have been a long standing customer of yours. It's the only app I use to purchase tickets. I am now missing work and was forced to pay 100$ to get a later flight. Very disappointed."
Cons: "We were delayed over an hour, with no support at the gate to explain why or let us know when we would be leaving. Incredibly frustrating, as I booked this flight (instead of another airline) for the departure time. Would have rather used another airline.."
Pros: "Flight was delayed. Could of been better"
Cons: "Delay of flight"
Pros: "Very pleasant and laid back attendants were very polite and courteous and my name is David"
Cons: "Over 2 hour delay but ya know. It happens"
Pros: "spirit was late both ways. three plus hours late on the way home... so much so the train back into the city was closed and i had to take a $50 cab. i like the idea of cheaper fairs for simplicity, but its worth paying more if spirit cant even get the basics right."
Cons: "spirit was late both ways. three plus hours late on the way home... so much so the train back into the city was closed and i had to take a $50 cab. i like the idea of cheaper fairs for simplicity, but its worth paying more if spirit cant even get the basics right."
Cons: "It is not a bargain airline. Once I had to purchase a seat and pay $45 to carry on a suitcase, it would have been cheaper to fly a different airline. I had to join their "club" just to check in. The website it slow thanks to all the adds. Could not even print a boarding pass without the adds. Not a fan - will not be using Spirit again."
Cons: "Baggage fees and my seat had virtually no padding in the back"
Pros: "My flight was canceled indefinitely the night before the flight a) without any heads up and b) due to thunder and lightening, it was the ONLY 6am flight canceled. It's unacceptable to conduct business this way, and to no accomodate as a result. I was left completely screwed over to pay ASTRONOMICAL fees to get home for a family wedding I was in. To rub salt on wounds, Spirit's employees (very tall thin man, young to middle age, on the left far desk) along with one other, were rude, unhelpful, condescending, unprofessional, the list goes on. Spirit just lost a very loyal customer who always stood up for the company name. I expect and deserve better. Guess I'll go to Frontier."
Cons: "My flight was canceled indefinitely the night before the flight a) without any heads up and b) due to thunder and lightening, it was the ONLY 6am flight canceled. It's unacceptable to conduct business this way, and to no accommodate as a result. I was left completely screwed over to pay ASTRONOMICAL fees to get home for a family wedding I was in. To rub salt on wounds, Spirit's employees (very tall thin man, young to middle age, on the left far desk) along with one other, were rude, unhelpful, condescending, unprofessional, the list goes on. Spirit just lost a very loyal customer who always stood up for the company name. I expect and deserve better. Guess I'll go to Frontier."
Cons: "Passengers were strung along as the 1:20pm flight was continually delayed. We only found out because the departure time kept changing on the video monitor. Finally when a gate agent showed up to answer questions, he assured us we'd be boarding soon. The next announcement was that the flight was cancelled, and the agent sent all 100+ passengers down a small set of escalators to work with only two agents to get rebooked. It was a dangerous situation as people were running into each other at the bottom of the escalator. I tried calling the customer service line to handle the rebooking and was told they didn't have that capability and I would have to wait in line. I was in line for 3.5 hours before I spoke to someone and got rebooked on a United flight that got me home after 3am the next day. I will never book another flight with Spirit."
Pros: "the people were great! - no frills or BS just there if you needed them."
Cons: "the long lines in Vegas - but i still made my flight :-)"
Cons: "The Flight was delayed for 7 hours but through out the process there was no clear information when we would be able to fly. So it was hard for us to make a decision on what to do. The airplane we were supposed to ride arrived 6 hours late at 12:00am and they told us first that if we dont board by 12:30am the flight will be canceled and rushed us to the changed gate. Then told us because of inspection that the flight will leave maybe in an hour. We ended up boarding at 1:30 and the flight attendant had no regard of our situation. She made loud and unnecessary PA annoucements such as "now we will dim the lights for your comfort so you can rest well" after the plane has been in the air for 40 minutes. Just overall a terrible experience. I understand now why the price is so cheap."
Pros: "I appreciated the timeliness of the flight. The captain made sure to make up on lost time due to an 8 min delay."
Cons: "The crew had poor attitudes and they charged me 3$ FOR A CUP OF WATER. Spirit should have complimentary water at the least"
Cons: "Customer service took 20 minutes to refund my money and didn't even attempt to get me on a flight with another airline. This has been the worst experience I've ever had with an airline company. I could not be more disappointed."
Pros: "The boarding process was smooth and we took off/ landed on time."
Cons: "The crew was complaining as we were boarding about how tired they were to each other and not really helping guests. There was a crying baby for a long time on the red eye and I felt they could've offered the mother some help but they didn't do anything. Then the mother tried to stand up after we had landed but before the seat belt sign had gone off and the stewardess freaked out on her. Could've handled the situation much more professionally. The seats suck, the tray tables suck, not having a complementary beverage sucks, and paying for carry on bags sucks. But that's Spirit and everyone knows that is why they suck."
Pros: "I didn't die, there is nothing good to say about this airline."
Cons: "As we were on the jet way they made us all turn around and get off the plane. Half the plane had boarded already, they said it was because the crew on board wasn't ready. Why didn't they stop the first passenger then!?!? Then the 1 gate attendant had to rescan all boarding passes including the people on board. I have never seen anything like this ever. So we are 15 min pass departure time and the pilot says he's waiting on paperwork. This somehow turns into a mechanical issue and we to take off for another hour. No water, nothing. I will never fly them again."
Pros: "Crew and service were good. Bag feed"
Cons: "Bag fees were outrageous."
Cons: "Everything worst airline."
Pros: "The crew was friendly, refreshingly casual, and very accommodating."
Pros: "Cheap fairs"
Cons: "Had to pay for water."
Pros: "cost of flight"
Cons: "additional fees on EVERYTHING from carry ons to food and drinks...and all of it pricey..."
Pros: "Everything was on time."
Cons: "Being nickle dimed for all services."
Pros: "The pros... the plane made it,finally"
Cons: "Tried to catch the red eye. Delays then 4 hours late. Nobody would tell us anything except that they actually had "No Spirit ". We asked about our connection which we had originally planned 5 hours for, and they would not even look up a number for. I travel a fair amount and understand the "stuff happens" scenario , but the lack of helpfulness was astounding. And the smarmy smugness really ticked me. Don't save the $ on cheaper tickets, it'll cost more in long run. Spit airlines sux. And yes,Spit, not Spirit, is their name. Would be slightly different if I wasn't keeping this review PG."
Pros: "The flight crew were good"
Cons: "Seating is uncomfortable and no room could not even open a small laptop computer. Flight was delayed 3 hours"
Pros: "WORST AIRLINE EVERY"