Pilots found a smooth flight path! Wowza!!
Cons: "Delta.... they’rrrrrr Grrrreaaate!"
Pros: "The crews were super accommodating and my seat was so comfortable I actually feel asleep which is something I have never done on a plane before."
Cons: "Load the plane from back to front. It makes sense as people leave the plane from front to back"
Pros: "Most of the crew was great with the exception of curbside check-in in Denver."
Cons: "Curbside needs to stop chasing cash tips and do their jobs. If they focused on that tips would be easy to come by. The curbside attendant that took my bag didn’t even bother to check my id. He asked me my name and asked where my destination was. I told him Cincinnati as a layover then LaGuardia where he said that was wrong. He then proceeded to print a boarding pass that wasn’t mine and load my bag into the conveyor. Not 5 mins go by when I realize what happened I wound up having to go to special services to rectify the situation. Which ultimately consisted of me waiting another hour in LaGuardia to get my bag. Please delta have these curbside handlers actually want to do their job and stop chasing cash tips."
Pros: "Crew was very pleasant. Boarding and deplaning was smooth and easy!"
Pros: "Crew was friendly and efficient."
Pros: "The in-flight entertainment was awesome. I was able to watch NFL games the entire flight which made the flight go by super quick. Our flight was also ahead of schedule which was great as well."
Cons: "The seats were a little tight together. I didn't even have enough room to put my laptop on my lap."
Cons: "Idk terrible flight experience with delta"
Pros: "I think Delta is upping its game, and I’m pleased to see that. Almonds for snacks, phone info about the state of your checked bags—good stuff."
Cons: "Of course the seat was not “super comfortable,” but whe you pick Economy, you know that."
Pros: "Availability of WiFi, a charging port and media options puts Delta a step (or two) ahead of their competitors. The professionalism of the crew, as well as the complimentary food/beverage options are also excellent."
Cons: "Not the airlines fault, but my 6’4” frame doesn’t fit very well in a middle main cabin seat."
Pros: "Quick flight...ahead of schedule"
Cons: "Cheese It’s are boring...miss the snack mix"
Cons: "Have rhe right to carry at least one luggage per person at no cost. Besides carry on and personal item. Tickets prices and luggage costs are extremely expensive."
Cons: "Seats are so small. Flight was delayed."
Pros: "Staff from Check in to aircraft very pleasant. Snack choice in Coach impressive."
Cons: "I bought a ticket thinking i bought it through kayak but I actually bought a ticket through a third party in India. Where no one spoke good English. I called the agency to find out if I needed a Visa for my visit to Australia and the told me no. So when I showed up to the airport I didn’t have the right documents and I MISSED MY FLIGHT. Also the wouldn’t just change my flight and charge me the change flight fee. They cancelled my flight entirely and made me buy a whole new ticket!!! Worst flight experience I’ve ever had and this is not my first time flying to Australia or out of country."
Pros: "Friendly cabin crew. Early am departure. On board entertainment is a great selection of movies/TV etc. Clean aircraft. Comfortable seating. Great flight."
Cons: "The seats were in bad condition, I was surprised as Delta usually has well cared for interior and exterior airplanes."
Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."
Pros: "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
Cons: "Flight delayed, almost missed international connections"
Pros: "Anything from free WiFi, entertainment, leg room, commentary drinks and snacks. Great service!"
Cons: "Frontier canceled the flight. Delta delayed the flight that I rescheduled. One of the worst traveling experiences I have had in a long time. My day started at 3:30am. I’m just now going to my hotel at 12:40 am"
Cons: "Was unclear which zone was boarding. Legroom was comprised when passenger in immediate row ahead reclined seat early in flight."
Pros: "The fact that there was a screen for movie selections and a charging port for my phone and the flight attendants were super nice"
Cons: "Bags never arrived at the listed baggage claim. After 45 min, I saw bags on a different claim station and I notified everyone standing around. BUT, I filed a claim with Delta and was immediately given 2500 miles, as guaranteed!"
Pros: "Great people and crew early arrival nice passengers"
Cons: "Poor Delta DEN counter agent experience. Name on ticket didnt match Delta profile name nor TSA [rofile name. Delta counter agent would do nothing, except blame TSA. Would not check ticket name vs profile name. Happened two consecutive flights. Flight tomorrow morning has no TSA Pre clearance on boarding pass. This will be three consecutive flights. Also seated me next to a person who needed 2 seats to himself. Please never seat me next to a passenger who cannot fit in their own seat. I am switching to SWA."
Pros: "On two of the legs of the trip they notice I was a tall person with long legs and upgraded me to seats with more leg room!! I didn't even ask. Thank you."
Cons: "On the way back there were open seats with extra leg room and I asked the gate attendant if it was possible to switch my seat to one with more room and they said they only could if I paid extra."
Pros: "Crew was nice."
Cons: "The Entertainment sucked. Again I was sitting in comfort class which in theory should buy you more comfort and better entertainment. There was a ton of movies from the 90s and the same movie selection from about 6 months ago when I traveled with them. Also, what is going on, with having to use your own cell phone to watch movies on the plane? Whatever happened to the screens in the backseat of the front seat? I ended up with neck pain from trying to watch a movie on my phone. Delta has become very cheap. It is going into some serious decline."
Cons: "Let me just say that I’m a loyal Delta costumer until now. The flight attendants (the two women) were an absolute nightmare. They were so rude and condescending. I was carrying with me my service dog and a bag containing an expensive medication (it couldn’t go on the top bin). Despite being in the comfort class and having the seat next to me empty, we were tight for space. The flight attendants were unreasonable and forced me to put my medication on the top bin despite the fact I had told them it was extremely delicate, that it that to go upright, and that I needed to keep it with me. They did not listen and pressured me into giving them the medication. The medication could have easily gotten broken. Thankfully it didn’t but this is no way to treat a human being."
Pros: "Entertainment system is awesome and similar to what I usually see only on international flights."
Pros: "Ran smoothly, typical flight, everything was as to be expected. Everyone was polite and courteous."
Cons: "Tight seats, boarding process was a bit lengthy, and we hit some turbulence (obviously beyond anyone's control). The pilot and crew handled it well."
Pros: "Most comfortable flight I have taken in some time. Spacious seat, power, good entertaiment, attentive flight crew. On time. Not usually a Delta flier, but times and destination made Delta the choice. Turns out a great choice."
Pros: "What a city.. Unique for hell sure..."
Pros: "Friendly Staff"
Cons: "Check in was very hectic due to limited staff and getting bumped by the red carpet flyers. Boarding is always a little congested due to the lines. Better snacks please!!"
Cons: "I fly Delta quite often, and am usually pleased with their service, but the morning of June 23 was terrible. I got to the airport in Denver at 5:30 am for a 7:30 am flight to Atlanta, and the line to check a bag was about 40 people long. I waited 55minutes to check my bag, as they kept moving the ski priority people, and people in danger of missing their flight, to the head of the line. There were obviously not enough Delta workers on staff to process all the flights at that time."
Cons: "No food, no entertainment."
Pros: "Everything else fine."
Cons: "Made me check my bag - even though ther was plenty of overhead bin space."
Pros: "I didn't like anything because the fly leat 3 hours"
Pros: "The cabin crew serving the main cabin were exceptional. They were efficient, kind and FUN. We were an hour late leaving and 2/3 of the plane was worried about tight connections. They handled it with grace giving each person their departing gate and asking everyone to let a gentleman off with a 10 minute connection. They made the flight memorably enjoyable."
Cons: "Being an hour late isn't ideal and I understand that it wasn't their fault (the plane was late arriving into Denver. Those things happen. They still goto people to Detroit in time to make connections--barely."
Pros: "The flight attendants were so nice and accomadating. Even came by to refill our waters! I've never been on a flight with such friendly flight attendants!"
Cons: "I drove 5 hours to get to the airport and unfortunately ended up delayed because of traffic and slow shuttles from parking. I arrived 1 hour before the flight, but security was so slow I didn't get to the gat until 10 minutes before arrival. There were no gate agents present and despite banging on the gateway door and other Delta agents at the adjacent gate, no one helped me. I can only surmise that they had already given away our seats, which were award tickets, GAINED BY BEING A LOYAL DELTA CUSTOMER. The gate agents were unapologetic and useless at rebooking, and I bought a ticket from Southwest instead. As i was trying to get to my sister's wedding, and repeatedly told the agents this, their behavior was particularly abominable. DELTA, YOU'VE LOST A LOYAL CUSTOMER."
Cons: "Seats too close - I'm not that tall and my knees were jammed against the seat in front of me."
Pros: "Was able to get on a flight after ours was cancelled. Delta was in scramble mode and their gate staff worked hard ot deal with a frustrated flying populaiton"
Cons: "After paying for first class round trip airfare, we were given seats in coach in the rear of the plane, in spite of empty seats (plenty of them) in first class and economy comfort."
Pros: "Plane was clean and staff were friendly"
Cons: "The snack options were quite average"
Pros: "Flight attendants were lovely"
Pros: "The crew was very nice"
Cons: "Most of the food on the menu was not available"
Pros: "Excellent customer service. That doesn't seem to happen too often with airlines. Delta has been outstanding."
Cons: "No complaints."
Pros: "Yes made sure mask was in place"
Pros: "Denver airport boarding crew was really Good. Flight attendants not so much. I’m sure they were as tired as the clients after the 4 hour delay"
Cons: "Better communication and resolve Maintenance issues or change the aircraft sooner. Which is what finally happened. Delay started in L.A."
Pros: "Our crew."
Cons: "Flying at supersonic sound."
Pros: "Nothing extraordinary, just solid positive experience from checking in on my phone thtough disembarking"
Cons: "I like the convenience of the built-in multifunctional screens (like on Alaska flights) that AA are lacking"
Pros: "We didn’t crash and die. That’s the only positive."
Cons: "Before we boarded I listened to a couple described how they always went ahead in line at boarding because no one ever stopped them. They described how they waited until group 3 was called and then went right through. While we were waiting, we watched them do it again. If you need to cram people into tiny spaces to be profitable, then you cannot allow them to make it worse by putting back their seats. I spent 90 minutes with a seat back jammed into my chest. We were ignored when handing out snacks, probably because we were invisible behind the seats pushed in our faces. It was one of the most miserable flights I’ve experienced."
Cons: "It was cramped; it wasn’t overcrowded."
Cons: "You were out of earphones"
Pros: "We were allowed to board early with my father, who is disabled."
Cons: "Denver airport was a nightmare with my disabled father. We were given a “wheelchair” but no escort through a nightmarish security scene. Airport is terribly designed, lacking clear signage and navigation. TSA was a disaster and no one seemed remotely concerned about my father’s comfort or needs."
Pros: "Flight attendants were very good."
Cons: "Pilots need to do a better job of communicating delays. Especially the ones piloting this particular flight."
Cons: "The flight was delayed which caused us to miss our flight in London our family was delayed for 12 hours"
Cons: "Checked baggage untimely, causing me to miss the train"
Pros: "The flight was on time."
Cons: "The seats are absolutely horrible. I feel crammed like a sardine in the plane. Seriously, can we adjust the seat widths and distance to the seat in front and make them a couple inches bigger?"
Cons: "Less boarding groups"
Pros: "Great crew! Smooth flight! Landed almost half an hour early!"
Cons: "It was an older plane but it flew fine"
Cons: "I have changed flights. Been delayed 5 times now. And still haven’t left the USA."
Cons: "Flight time was changed twice"
Pros: "Very pleasant and on time"
Cons: "Two hour delay out of Denver, no crew."
Pros: "Great service, friendly staff. Plenty of in-flight entertainment options"
Pros: "Good is that they sent you to Finnair to correct AA created break in service...why would they pay for it? AA is just an operator per itinerary! Why would you care if ppl get help with connections!"
Cons: "Checked in online on Finnair and automatically for the second connecting flight...and not the first -AA. So, had to check-in again for the first flight at the terminal. Board passes were printed 2 out of 3 by AA and both had errors - wrong gate for the first flight and no boarding info for the second connecting flight - just blank! AA did not provide connecting info until I found an unoccupied employee at the terminal and customer service lines were about 20 people in 2 locations I went to. The connecting info should be in the itinerary they said at customer service...nope, it was not there either!"
Cons: "Staff seemed exhausted. American has no customer service phone to explain to customers what is going on. Bad experience all together."
Pros: "Everyone was courteous. Flight was on-time."
Pros: "Good movie selection, there’s new titles available to see and it’s perfect for flight time from Denver to Dallas"
Cons: "We had five pieces of luggage lost during our flight from the U.S. to Spain. When we arrived in Madrid we were told that all five pieces had been located. When we went to pick them up the next day there were only four pieces at the airport. We were told the fifth suitcase would be delivered when it was located. It's ten days later and there's no sign of the luggage. It has taken multiple phone calls to get the information about the luggage correct. They assure me that they have everything correctly documented and then when I call back they haven't changed a thing. It has been a very frustrating process overall."
Pros: "On time smooth ride"
Cons: "I booked using expedia, but Kayak was sending me updates & info. I did not receive our booking record finder number, so I couldn't check in with my phone, so we got terrible seats in the back."
Pros: "Boarding on time and arrived to my destination on time."
Cons: "no comment"
Pros: "I hope I never fly American again!!! We were supposed to leave at 2.pm, but dud not until 11 pm. The AA customer service staff wanted to charge me $ for my carry on! We missed our connection of course! Had to wait 2 hrs at next airport for a hotel. Did receive food vouchers and luggage was checked in right away (good thing). But overall ridiculous! Missed an entire day due to AA not having another plain? Or not finding another way to put passengers in other flights."
Cons: "Customer treatment and lack of interest on custmer satisfaction. The Denver staff was changed so often they had no clue about customers needs and it was all about making the bucks for the airline."
Pros: "The crew was friendly. Ticket cost was appropriate."
Cons: "Seats were HORRIBLY uncomfortable. I’m slender but tall and in my window seat my head hit the ceiling so I had to either slouch or turn my head to the side for the whole flight. In flight entertainment was awful (some weird sitcom loop) and the WiFi didn’t work with my phone nor laptop. Basically sat uncomfortably sideways with nothing to do for 2 hours. Flight also arrived late, causing transportation issues."
Pros: "Loved entertainment system need bring wireless headset however they will handout some later in flight."
Cons: "Seats were leather didn't let back air out."
Pros: "The America flights were all ON TIME."
Cons: "The seats on this particular flight were not as good for my back and they no longer offer pillows to put behind my back."
Pros: "Ease of boarding"
Cons: "That AA does not follow my preferences. I was assigned a middle seat even though my preference is an aisle seat."
Pros: "I like that American offers free movies thru their app but there was a glitch and I couldn't get it to work!"
Cons: "Couldn't get the entertainment app to work"
Cons: "The flight was delayed 9 hours for mechanical issues and they were not able to do anything. Since booking with Kayak neither Alaska airlines or American Airlines would help in getting us an earlier flight and both airlines said they couldn't help after repeated calls. Won't be booking any American Airlines flights throug Kayak again."
Cons: "Flight cancelled"
Pros: "The crew was very helpful at each stop even though they weren't responsible for the disasters."
Cons: "Initially we thought we were flying with British Airways. We then had to do some digging to realize it was all out of American Airlines. Then we couldn't get proper boarding passes and luggage tags until one of the crew members spent a significant amount of time untangling each leg of our trip so they were in the proper order. We got delayed by 4 hours in Chicago and missed our connection in Manchester. We had another 5 hour wait there. By the time we got to Dublin, our bags didn't also arrive. After almost 24 hours of travel, we arrived but without all of our stuff."
Pros: "Boarding and baggage."
Cons: "This was a long non-stop flight from Miami to Denver. Over 4 hours. So I took the plunge and bought first class. I always fly first class on any flight over 2 hours. However, I was disappointed. The food was so-so and insufficient. The drinks were also not enough. The video displays were small and poorly located for the movie. The seats seemed uncomfortable. All and all I have come to expect a better experience from American Airlines in First Class. The ticket was expensive."
Pros: "Getting through security was a lot better than I thought. Also, I had plenty of room and the overall ride was smooth."
Cons: "I just wish that there was a little more room and easier ways to earn miles and entry into the lounge."
Pros: "Excellent, friendly attention from flight attendants."
Cons: "The wifi entertainment stopped working for me half way through the flight"
Cons: "Sitting on the runway after landing because the gate is occupied."
Pros: "El problema es que el vuelo estaba sobrevendido y han cerrado las puertas antes con lo cual me he quedado abajo sin pode abordar. En el aeropuerto de Denver habia solo dos personas en el securty check por lo cual la demora fue involuntaria en mi caso. Cuando estoy haciendo la fila para ingresar al avion (esyando en la misma cola antes de ingresar) me informanque no podre embarcar..(claro ya habia designado mi billete a otras personas. pesima atencion y pesimna experiencia con los empleados de ese vuelo. Denver a Miami"
Pros: "The Denver airport is beautiful"
Cons: "I will never fly AA again - see below"
Cons: "I lost this flight! They were supposed to give me a hotel and a flight the next morning, but I couldn't be late so I had to manage myself and pay a lot more to travel with a taxi to Greenville !!!"
Pros: "Love the movies!!!"
Cons: "Passengers are allowed to take too much on the plane, which makes boarding & getting off take WAY TO LONG. If American would follow Southwest and allow 1 free bag, this problem would end. E"
Pros: "On time, friendly and helpful staff at airport and on aircraft"
Cons: "Late departure. Seats were double booked. Had to delay again to sort it out."
Pros: "I liked everything from the way they got everyone on the plane to getting everyone deplaned."
Cons: "I didn't have a problem with the airline. Just a couple of passengers."
Pros: "On time. Good crew and nicer flight."
Cons: "Actually no complaints."
Everything was on time and staff was great
Very clean flight. The attendants were very helpful and patient!
On time flights would be better
Pros: "Staff was all friendly and exhibited positive and helpful attitudes. I also think the price and route was an excellent deal for this flight. It was actually such a good deal, it’s the main reason I even went."
Cons: "I think the baggage restrictions thing is really slimey and a shameful scam. I actually wouldn’t have minded paying around $50 more for my ticket and hand the bag included than be misled into thinking I could take luggage and finding out after it’s too late that I have to pay for my luggage. I think it’s a really sleazy business tactic (akin to resort fees). Fortunately for me however, I don’t travel with luggage so it doesn’t directly affect me. Still think it’s. Shitty way to do business though."
Pros: "The 737-900 was good and loading seemed pretty fast. The gate agent was very friendly and genuine."
Cons: "Weather delay, then an aircraft change due to that, and finally an additional 20 minute delay due to a late crewmember which was not fully explained. If the crew member had also been deleted by the weather I would not have felt so bad about the additional delay."
Cons: "I didn't go on my trip. My course in SF was cancelled and United would n't refund my money or change the dates for my trips because of there basic economy package. They have 3 different economy packages and the economy basic doesn't get refunds and you can't change the flights if needed. It feels like they are banking on increasing there ROI with this basic economy ticket which is 40 -60 dollars cheaper than the next economy package. Intuitively they know people will pick that, but if something comes up the customer is screwed."
Pros: "Staff was friendly"
Cons: "United has a system glitch and we were delayed. I got in around 1 am instead of 11 pm. I decide to order a glass of wine and since they don’t give receipts. I found out i was charged for 2 glasses instead of one. To top it off the co-worker i was traveling with didn’t get charged due to the inconvenience and delay. i travel a lot with United (higher status than him) and would have liked that offer (and not get charged one i didn’t order) being a mileage plus and credit card holder. I did go on line and ask for a credit and they did make it right and give me a credit."
Pros: "We were forced to re-book this leg of our trip because of "insufficient" layover time. The United Airlines staff helping the numerous customers that were forced to re-book were not friendly, did not function with any sense of urgency and were as minimally helpful as possible with the inconvenience. After exiting customs we had 30 minutes to get to our gate, instead of offering to take us to the front of the line to get through security faster we were simply told we would not get through it in enough time to make our flight. Initially we were not even told we were going to be re-booking our flight, we were only told that we needed to re-check our bags at the counter after exiting customs. The entire interaction was very frustrating."
Pros: "I went to go talk to an employee about my flight boarding without me, when an Edwin Rodriguez of EWR New Jersey United Airlines employee started screaming at me. He told me to “wake up” and go run after my flight then while going after my flight he yells at me to come back. He apologized a few minutes later and then proceeds to yell at me again. My flight was canceled and reset for a later time. I have prior medical conditions that Edwin Rodriguez agitated through consistently harassing me at the help desk and am now in distress. I’m being relocated due to active duty military service and this is how you treat military veterans and their families."
Cons: "Edwin Rodriguez of the EWR airport in New Jersey. If I screamed whenever I didn’t get my way I’d be arrested. I will never fly United Airlines again because of Edwin Rodriguez."
Pros: "Chief flight attendant was nice and attentive."
Cons: "Our section of the plane was very warm. When we mentioned it to one of the attendants, she pointed to the overhead vents and told us to use them. (We already knew this and had them open all the way!) Then the chief flight attendant came by and she was VERY responsive and went to tell the pilots. It got a little better but still stayed on the warm side the rest of the way. Your boarding process makes no sense and does nothing to get passengers settled faster. After priority seating is done, let the people in the BACK of the plane board first, then the middle section passengers, then the Eco Plus passengers."
Cons: "When I was boarding the flight from Denver to Jackson the ticket agent was extremely hostile and rude. I was carrying a back pack and a small purse strapped across my shoulder which was maybe 4"x6". He shouted at me after I had handed in my ticket and started down the gangway that my purse needed to be in my backpack. I have never heard of such a thing in all my years of travel. I complied and started to put my purse into my backpack when he shouted at me "Ms. Derbyshire get back here now! You cannot be past the counter!" Your employee was rude, hostile and made me very upset as well as the other passengers waiting to board. Later other passengers who witnessed the event told me how upset they were. Sadly this is not the first time I have had issues with United. Clearly this type of behavior is in your culture. There is no need to shout at anyone."
Cons: "Our flight was delayed which caused us to miss our international connection. Flight attendants did not care, did not attempt to get us out faster, or put on a different flight. Asked for an announcement to be made on board or to be moved to seats closer to the front so we could get off the plane quicker, did not happen. Offboarded and sprinted across the airport for our international connection and was notified by gate attendents that the gate closed five minutes ago and that they could not let us on the plane. Meanwhile, the plane sat there for an additional 30 minutes while it fueled and waited for release from air traffic control. There were six travelers total stuck there in San Fran at that gate, all of us begging to be let on the plane to Beijing, the last one for over 24 hours. Zero compassion from staff at the the airline gate. They did not care about us and did not care about leaving their travelers stranded. Our total travel was Denver to Bangkok, 26 hours of travel including layovers in San Fran and Beijing. In San Fran (after missing the gate connection), United rerouted us through Haiwaii and the customer service agent that did this reroute did not finish the reroute to our final destination. We got to Haiwaii and were stranded again, at the United service desk for four hours having to once again provide documentation of our initial travel plans to Bangkok, having them build a new itinerary to our final destination. Overall, 20 additional travel hours have been added to our itinerary, almost double our initial travel time. We have had to call and cancel pre-arranged bookings in Thailand as we are now missing two full days off our trip. I am absolutely disappointed and heart broken as I write this still stuck in the Beijing airport waiting another six hours to connect to Bangkok. My fiancé and I were traveling to Thailand to get married and have received no compassion from anyone at this airline to try and get us there. I fly United for work quite frequently and have never experienced such horrendous service and lack of basic human compassion. I am flat out disgusted by United and will not be using them again, for personal travel or work related trips, because of this horrendous experience."
Pros: "Crew did a great job. Air China had much better food service."
Cons: "Seats two small, not enough room to stretch your legs. Bathroom to small. Designed for people less than 150lbs, and 5'-6" in height Not comfortable for people over 6' tall."
Pros: "The flight actually had hot food for sale! The cheeseburger was pretty good."
Cons: "I had a really hard time getting the cabin crews' attention during boarding for a piece of safety equipment. I hit the call light, tried to catch them as the crew was distributing headphones, and the light got turned off by an off-duty flight attendant without checking that we needed something. I got it in the end with an apology from crew but I still don't feel terribly safe Also, the paid entertainment system that my neighbors purchased seemed to be down with static for a portion of the flight."
Pros: "Seat 7 A on this type of aircraft - and United's configuration - had the most leg room and space, esp. when the seat next to you is empty. The flight crew was friendly and great!"
Cons: "Boarding gates/ area in Denver airport for these small aircraft was almost as bad as a bus station! Crowded and most cramped/ uncomfortable. Denver United staff at customer service center was most unhelpful, unsympathetic and dismissive about the fact that in spite of a flight delay that completely their fault (no weather delay), which made me miss the memorial service for my friend's daughter - my main purpose for visiting Cincinnati - they refused to even give me a patient hearing much less consider my request to try and put me on a different flight!"
Pros: "The flight was good and we arrived on time, despite the fact we left Denver late. Didn't buy any food."
Cons: "The Entertainment choices on this flight were lousy...I also didn't like the fact that I had to buy Economy Plus because my wife and I were not only not assigned seats together after booking, we were not assigned seats at all. When I booked the flights I was only allowed to choose seats for the first flight - Charlotte to Houston...but not for the other three legs of our Charlotte to Seattle trip. The only two seats together from Houston to Seattle were in the very last row. And, on our return flight we had to purchase Economy Plus in order to sit together."
Pros: "Seats were comfy and I liked that the screens on the back of seats had a map of where we were in the flight."
Cons: "Wifi was kind of expensive- I bought 30 minutes for like $3- but it didn't even work. Maybe got 5-10 minutes of actual internet out of it, the rest was frustrating loading pages. Not worth the purchase."
Pros: "The Captain kept us apprised of the delays in our flight."
Cons: "How the Denver airport has their gates set up for 77/78/79 and others, having to walk down stairs? then down a long hallway to go out on the tarmac to board the plane, then when having to deplane, repeat what we had just done in reverse, some customers were traveling with small children/babies, no offer to help these people were made, except to tell them they could use the elevator. Thought it was ridiculous that we had to go all the way to original gate when we were told we would be loading again on the gate next to the one we just came in from."
Cons: "That my flight got delayed in Denver over an hour and I missed my flight from LA to BJX because of that. I was suppose to land in BJX At 6am on Friday April 28th for a family emergency and now my next flight isn't till 1pm! This is the worst flight experience I have ever had in my life. Never in my life will I ever fly with united again. My plans got ruined, I was forced to sleep on the cold dirty floor of LAX. This cost me a lot of time and money, and I am upset about it. I will tell all my peers about this horrible experience and encourage them to never fly with united ever again. I do expect some sort of compensation over this horrible experience."
Pros: "On time in spite of a late start Gate attendants were nice and helpful Comfortable as is possible in economy without spending a lot more money. Food (pretzels and drinks) as good as possible without spending more money. (I remember the good old days when you got much more in seating and food for your money)"
Cons: "This flight I had a window seat and I felt like I couldn't get up to stretch my legs or use the bathroom. (I am 70 and 4 hours is too long to sit) I usually get an isle seat but ALWAYS have to give up my bag at the gate - my bag which you tell me I can bring ON the plane with me. I do not like having to waste time claiming my bag that you told me I could have with me on the plane. I can pay $25 for that privilege!! The flight attendants always seem like they have their defenses up. One even held up the people trying to board so she could serve a drink to someone in first class. REALLY?? They couldn't wait till the plane was loaded?? I gave this flight a 'good' rating because it was mostly as good as it is going to get with economy passengers needs stripped to the bare minimum."
Cons: "EVERYTHING. My flight was originally scheduled for 650p. I understand that weather can cause delays. That's OK. However, the flight departure kept getting shifted. We ended up boarding for a 9:58p departure. I was told there was no more overhead space for my bag and forced to check it. When I got on the plane at 930p, there was clearly enough overhead room for my bag. I'm not sure why I was forced to check it. We then sat from 930p to 958p. We pulled away from the gate and then were told that we had to wait another 20 min. We turned off the engine and then waited until sometime between 1130-45 ON THE AIRPLANE on the runway. Is this even legal?? We finally took off and landed at 115a PST. I waited for 35 min for my bag that they forced me to check. They loaded our bags onto the wrong carousel, which caused all of us to be waiting for our bags in the wrong place for 10 minutes. This was the worst experience I've ever had flying. It wasn't the delay but the lack of clarity, being forced to sit on that plane for hours, and having my bag taken. I got to the airport in Denver at 550p PST and got home to SF at 3a PST for a 2 hour flight."
Pros: "On time boarding"
Cons: "Older model plane had no TVs so had to rely on United Wi-fi which was not working for 90% of the flight. At least 6 overhead bins were locked, which lead to decrease overhead carry on space. Front desk had already boarded all 5 groups before realizing there was not enough overhead compartment space causing at least 50+ passengers to circle back to the plane door to check in their baggage. Flight crew and passengers had to hastily reshuffle overhead luggage causing inefficient boarding process and confusion during unboarding process. Baggage claim went to a different carousel than the one stated."
Cons: "Upon approach we were suddenly deverted to Seattle. I had a few issues. Number one you could not hear the pilot so that made it worse. The lack of communication was horrible. I have been on flights when there has been clarity given a change in plans but this was bad. We sat at the gate for an hour and a half, again no real communication, the fligh attendant t hope was joking when he said there was a half a bottle left for the whole plane...much later we were served water. Announcements were made but no clarity. We were told to collect baggage at number 2. Get a voucher for a hotel. After deplann9ng about 25 of us stood in line at the customer service desk where there were two staff working slowly. Then after an hour they announced we were in the wrong place, couldn't that have been explained earlier? Once we made our way out of the terminal to the ticket count the line was all the way down the hall. still with little info we waited. We landed at the alternate airport at 945, at 130am I had my vouchers, the food not useful until the following day, the hotels were full, no one picked up the phone for the shuttle bus to the hotels. I finally elected to sleep at the airport on a bench. We had actually all been reassigned a flight on our same plane. So I am not sure why we had to wait in line all that time. Our bags were not removed from the plane an irritated baggage claim attendant told me. It was a mess. The flight the next morning was fine, short, without problems for me. united needs to work on its communications. It would have been helpful to have someone out side running the line giving out info. And at customer service they should have been paying attention to their line. Would have been helpful."
Pros: "There was nothing good to like about this leg of my trip."
Cons: "I paid for first class and It was the worst flight I have ever been on, sat in the plane at the gate for over an hour with a huge women that was brought up to1st class from economy, she smelled, she was a lush. There was a child that did not quit crying the entire flight, I could not get off the plane fast enough, there was nothing1st class about the flight, we needed fuel after we boarded, then it was a cargo issue,and then it was airport, we should not have been on the plane until the plane was ready for flight.very poor planning you should be embarrassed about the flight."
Pros: "Only good thing was the flight was fast and on flight staff friendly."
Cons: "Flight to Denver was supposed to leave from Albuquerque at 9:55. Screen said flight was on time. No rep at desk and screen changes to Houston and only way we found out our flight was delayed because the plane was diverted to Durango is because another passenger called United. Finally at a quarter till 11am the screen at the gate changed back to Denver but still said 9:55am departure flight on time but united's website stated flight delayed till 11:55am. Upon return to Albuquerque from Denver bag was not on my flight so I had to hang out in Albuquerque although, I live an hour away because I have prescription meds in my checked bag I need to take 4 times daily. Would not fly United again"
Pros: "Nothing to like. 6:00pm flight delayed and kept rescheduling takeoff. Boarded plane about midnight and after ninety plus minutes we were made to deplane because current crew was over their allotted airtime. Kept on plane awaiting a new crew but they couldn't get them so flight cancelled. Attendants told us we would be compensated for cancellation. A big airline like united should have a better grasp on scheduling flight crews and stand bys available instead of putting us through this hell. No hotels available so we all had to stay overnight in uncomfortable chairs with many sleeping on floors. I felt bad for myself as a 69 ur old woman with some health issues but felt even worse for the parents flying with little toddlers who just wanted to go home. The day of my flight Denver had 8" of snow that stopped by 9am yet I couldn't get a flight out till the following evening. Psp to Denver to Newark should have taken six hours but took me over 38 hrs of travel time. Denver should be used to snow and 8" shouldn't cause such extreme disruption at that airport. And united needs to better coordinate its flight schedules and working crews. I will be contacting customer service regarding compensation as cancelled flight was due to company musmagent. Finally it would have been nice if united opened its club to the travelers who couldn't get hotels. Sitting in a comfortable place would have been so much better especially to the elderly and small children traveling. Thank you"
Pros: "Some things about the flight were normal."
Cons: "Our incoming flight was late arriving at Dulles. We bolted from that flight to the gate for our connecting flight to GSP. Two of our party of six made it and got onboard telling staff we were coming. We arrived moments later - moments later! - but were denied access because they said we were a minute late. Our small plane was just outside the door with access door still open and staff going in and out. Next flight was 5 hours later. We asked to speak to a supervisor and that was ignored until we demanded attention. The supervisor came 1.5 hours after we were denied plane access. Customer concern was nonexistant on this day."
Pros: "Online confirmation"
Cons: "My seat assignments were changed and we were at the end of the plane next to the bathroom. I know I didn't put those. I don't like the fact that you have to pay for baggage and there is no food provided other than a drink and some really poor substitute even for peanuts. Southwest at least allows you to have a free baggage. It's not the fault of the pilot but it also is very bumpy. The flight crew was fine and it's just the uncomfortable aspects of having my seat assignment changed and the extra charges for anything that makes it comfortable."
Pros: "I made it home"
Cons: "When I got to the ticket counter my reservations had been canceled by united. Worst part is the flight is now completely booked. I was lucky enough to make the flight thanks to a late flight from vegas where 7 people were connecting from but it was pretty stressful to walk up to the counter to be told the reservation you have had for 2 months was no longer reserved. This was one of the rudest staffed planes I've been on. These guys aren't over worked. I don't know why they can be so hateful. I loved united but this experience has left a sour taste in my mouth. It all worked out in the end, but I still can't follow why my flight reservation was canceled without me being notified. I shouldn't find something like that out when I get to the airport with my luggage in my hand."
Cons: "The crew knew multiple people on the Hayden to Denver flights had very limited wait time to get from plane to terminal, but took forever in delivering our luggage for plane side pick up. When I asked the lady who came by to let us know of our gates, she pretty much told me, 'good luck'. I picked up my bag with 10 mins to spare to run from gate 86? to 24. I think more should have been done to accommodate. To be fair, the other lady who came by to let us know of our gates, offered to call my terminal and let them know I was on the way"
Pros: "Friendly staff"
Cons: "The fact that we had a connecting flight to minot from Denver. Arrived late to Denver because of weather, but my stroller that I had left on the jetway in Seattle was never put on the plane which I didn't know until I got to minot. I was going to wait for it in denver, but I would have missed my flight to minot had I waited 5 more minutes. We arrived to minot only to find out that our 3 suitcases, one stroller and 2 car seats were never in the flight. Awful! And my connecting flight was even delayed an extra 55 min so I don't quite know where my things are."
Cons: "Planes have mechanical issues, but they could have done more things at the same time like reboard while the post repair system checks ran and sort out baggage weights so that there weren't delays on top of delays. That was after not noticing issues with the plane until after waiting for late passengers and taxiing out. We arrived 4hrs late for a 3hr flight. They also only had one agent to rebook flights and assign hotels at the end even though they had hours to know the connections would be missed."
Pros: "the customer service rep was very professional and helped us out."
Cons: "my girlfriend and I were removed from the plane. she had received troubling news from her family that kept stacking on, not to mention we were tired from traveling all day thanks to delays making us miss our flights. and when we gestured for an attendant to come by, light dark skin, facial hair, glasses. he had customer service come by and we reiterated the question if we decided we would like to get off the plane would it be possible to receive a voucher for the flight. but we told him that we were just trying to consider options and we were good to go, and the customer service told us that the attendant did not feel comfortable with us on the plane, and that my girlfriend reached out and touched him and he did not feel safe. we never even raised our hands our eye brows. they caused us all kinds of hell, we couldn't get another flight till 2210, they embarrassed and humiliated my girlfriend because she was crying. unacceptable."
Pros: "The airplane was new and clean"
Cons: "The pre-boarding staff were rude and not helpful. I had requested an aisle seat when I booked my flight. Somewhere along the line, my seat was changed to a middle seat. When I asked the staff if I could switch to an aisle seat to help accommodate my sciatica, they told me, "sorry, we can't help you, you'll just have to ask another passenger." Neither crew member was willing to work with me or hear my concerns. So much for flying the friendly skies...well I guess we were still on land, so may that principle had not yet taken effect."
Pros: "The employees were very helpful on both legs of the journey and the conneting flights were conveniently located in the same area. Pilot was good about letting us know time frame of mechanical issue repair while on tarmack."
Cons: "The seats were incredibly uncomfortable. Must be the type of plane because never really had issues on other flights. We noticed many carry on bags others brought on bosrd were oversized. On leg from Kalispell to Denver the crew were diligent in spotting larger bags and tagging them for under plane storage for the flight. From Den to SFO however not so much. This led to most bins being filled ahead of our group 4 boarding with larger than permitted carry on bags. Obviously larger! Luckily we were able to put our smaller bags (which we made sure fit to overhead storage specs ahead of time) under the seat for flight but that made an uncomfortable 2.5 hour journey. Actually over 3 hrs because there was a mechanical problem which had us sitting on the tarmack for over 30 minutes from Den to SFO. We've flown United before without much incident but this trip in particular was pretty crappy."
Cons: "I Purchased 2 round trip tickets for myself and my son. My son had a change of plans and purchased another one way ticket to leave a week earlier. So his first leg of my purchase was not used. They resold that seat on May 27. So they made money Twice on that seat. Then when we checked in to return on 15 June. We were told his ticket had been cancelled and I had to purchase another ticket for his return. The flight was NOT sold out. My entire row of seats was empty. So I paid for 2 seats for the same flight. This is theft, coming and going and I am calling my lawyer!"
Pros: "The flight was on time, and the attendants courteous."
Cons: "However, the seats were so cramped, it was pretty miserable, even for just a 2 hour flight. With no snacks even offered because of turbulence, and no working wifi or seat back TVs, there was nothing to distract from how uncomfortable we all were. Plus, Austin's airport layout requires travelers to walk awfully far to get bags and then a rental car. Don't dare be disabled or feeling unwell--you'll never make it! Of course our gate was furthest from baggage claim, & someone's has to be. Nevertheless, it's a terrible layout, w/ pedestrians pushing through boarding queues and where others are lined-up to buy food."
Cons: "On April 15 we flew from Sacramento to Basel, via Los Angeles and Munich. We did exactly what we were told re reserving seats. We were told to call 23 hrs. in advance to reserve seats. When we tried to follow directions, we were not able to check in. Without checking in, we could not reserve seats. After numerous phone calls, to various numbers, we were not able to check in or reserve seats. By continuing to ask questions, to try and understand, we were told we were "under airport control". This was an "at random" situation and online check in was not available. Only 5 minutes earlier, we were still being instructed to check in online! We had never heard of this. I contacted a neighbor, who flies often internationally and within the U.S. He said it had happened to him once. He agreed that driving to the airport in Sacramento was a wise decision. This is not what we wanted to be doing 1 day before departure. At Sacramento we found a kind gentleman who saw our dilemma and checked us in as a favor. We saw assigned seats. He suggested we request to improve our seats the following travel day. It was a very challenging morning. As I tried to improve our seating the following day I was told, by airport staff, that this happened because we booked through Kayak? Rather with an attitude that we should have booked differently. This was a vacation we had looked forward to for years. I worked hard at not letting this difficult start damage my trip. Upon arrival in Amsterdam, I tried to learn more, to prevent a similar situation on the way home."
Cons: "I did not like having to check my carry on after all. I was told the overheads were full so I could get it in Baggage after the trip. For health reasons I did not want the trip to baggage and I did not want to risk my bag being lost. I drive 3 hrs o the airport and I did not want to drive back or wait 3 days for a lost bag to be sent to me as I have before. The person at the gate was rude when I said you won't lose my luggage will you? he said Probably. I said really, and he said well you did ask."
Cons: "Very rude lady working at United desk at LAX. I am a veteran and I have very bad anxiety and PTSD and my wife (who is active duty) were split up for the flight so we had asked to be seated next to one another since we had picked our seats online prior to flying. The lady was very rude rolling her eyes saying that there was nothing she could do for us besides us asking people to possibly switch seats even though my spouse had the United app open and showed two seats to upgrade too and she didn't even ask if we wanted to upgrade to be next to each other. At this point I had to take my anxiety medication and as we were taking off one of the flight attendants said we could ask about upgrading but yet the lady at the desk said nothing."
Pros: "Regardless of product, the 787 is by far the most comfortable aircraft in the sky. Obviously you can't compare UA Economy to EY's "Residence" on the 380, but once you're comparing similar products across different aircraft, the 787 blows all the others out of the water. This is because of the higher cabin pressure, higher cabin humidity, and relatively enormous windows at eye level. Even UA can't ruin the 787 experience with their snippy staff (I almost found myself apologizing for asking for the little bag of snack mix that I missed out on because I was snoozing when they first came around) and ear-splitting announcements. The flight was delayed due to a mechanical, and the staff at NRT was very helpful in getting us to where we needed to be."
Cons: "The plane had a mechanical issue that they had to sort out after we pushed back. This was not so bad, but they changed their minds about whether we would take the original plane or switch to a second 787 that had flown in on NRT-DEN so many times I lost count. This is why I gave the "boarding" process poor marks--please just figure out whether we need to get off (we didn't need to, but did anyway) and whether we are going to switch to another aircraft before letting everyone off. The staff at NRT failed to consider moving the DEN-HKG passengers to a ET NRT-HKG flight (which surely had available seats) that was parked next door. Instead, we were all put on a HND-HKG flight leaving about five hours later than the ET flight."
Pros: "Again this flight was under booked so there was plenty of room for people to sit where they wanted and be comfortable."
Cons: "My layover in DC was nearly non existent due to the flight from Detroit to DC was a bit delayed, but only by 30 mins at the very most. But what I did not like is that my electronic boarding pass I was using on my phone had become expired for some reason, saying my flight had already left the gate as SOON as I landed in DC, but the flight listings said my flight was on time. I then had to visit a customer service desk for them to check what was going on, to check my flight and print me my boarding pass, but they said "I need to hurry"... I JUST LANDED! I then had to hastily make my way to the other side of the terminal just to make the flight that I should have had just over an hour layover for. Was not happy!"
Cons: "When i originally boarded the flight i notices that the person next to me was an obese person that was taking over half of my seat when i went to the flight attendant and informed her she said she might not be able to do anything cause the flight was full. When door was about to close i noticed an empty seat and took. The thing that upset me is if there not been an empty seat i would have had to seat in a seat where there was no space and still would have paid the same as a person that is taking part of my seat and the flight attendant didbt even seem to care."
Pros: "I upgraded to first class so the food and service was very good. Loved the super adjustable lay flat seats."
Cons: "Even in first class, it was clear United doesn't care about repairing anything that won't keep the plane from flying. The entertainment console was damaged to the point it wouldn't even fit back together and none of the headphone jacks were operational on an 8 hour flight. We were also understandably delayed by a medical emergency onboard but United saw fit to further inconvenience the entire plane of passengers by searching the cargo hold for the the deplaned passengers luggage long after they were gone, rather than send it back on the next return flight. The crew said the decision came from corporate and clearly thought it was as ridiculous as we did. Given that United was valuing this seat at well over $2k, I think it's reasonable to expect the amenities to be in good repair."
Cons: "No compliementary snack. Customers that pay to check their bags should get a snack included with the cost of checking a bag."
Pros: "I liked that it was a direct flight from DEN to FLL at a decent time of day."
Cons: "I don't like being in Boarding Group 4 all the time. I don't fly United as often as I used to, but still it seems I should be able to get group 2 or 3 occasionally. I often have to travel with my suitcase carry on and it's difficult to insure I will get on at a decent time to get a space. My husband who rarely flies, but has a United credit card, gets Boarding Group 2 every time. This is frustrating to those who travel United still but can't seem to get a break on the boarding. It discourages us from flying United because of this approach. Charging for bags and boarding in the manner they do does not promote efficiency in the boarding process and only frustrates customers and discourages people from flying United. Changing their priorities would help both efficiency and make them a friendlier airline."
Pros: "This aircraft is like magic. I love the magic windows that tint to your comfort and through which you can still see the Aleutian Islands at "night" when everyone is still trying to sleep. I love the higher pressure and the higher humidity in the cabin that makes you feel merely "tired" after a trans-pacific flight, as opposed to "exhausted," as you would feel after a 747, 777, 330, or 380. Please don't tell United this, but I would pay a large premium to fly the 787, and I'll take it through DEN to get from NRT to SMF, even though it would be much faster through SFO or SEA."
Cons: "Well, it was still United. Saw one crewmember picking his nose (he would have gotten dismissed upon landing at SQ or CX). The downside of the crew override on the 787's windows is that they sometimes leave the cabin "dark" even while they're serving the pre-arrival meal under full cabin lighting. I often have to ask them to release the controls."
Pros: "The in flight crew was nice."
Cons: "The people at the ticket counter were rude and not helpful when my boarding pass wouldn't print. When I bought my airline ticket, I was not informed that I would have a checked bag fee, and it was expensive. The flight was late coming into Denver as well. The flight was delayed multiple times for reasons the airline would not tell anyone why. After we were able to board the plane, the gate attendants were rude. The in flight crew was nice, but they were not helpful with people trying to figure out seating. After everyone was on the plane, we were delayed once again. Once we finally got in the air, I tried to watch a movie. The movies were expensive also. The movie would not play for some reason. There was no leg room or room for me, or the person next to me. I would not recommend flying with this airline. This was the first time I have flown with them, and will be my last time. I don't like to write bad reviews but I have to with as many problems as I had with this airline."
Cons: "Missed flight due to previous flight being delayed."
Pros: "The price! Non stop"
Pros: "For the price you can overlook some of the discomforts."
Cons: "The layover was very long over 9hours. On line bag check was not working and had to pay full counter price."
Pros: "The best thing about this flight was the price, and the crew was friendly and attentive, I also had some solid conversation with some other passengers which made the whole situation much more enjoyable"
Cons: "We were scheduled to leave at at 11:45 pm and didn’t end up leaving until about 1:45 am seats were uncomfortable did not reclinin at all"
Pros: "The cree"
Cons: "Very friendly"
Cons: "45 minute delayed"
Pros: "Cheap flight to denver"
Cons: "The flight was 2 hours delayed and kept changing gates on me"
Cons: "Seat are uncomfortable."
Pros: "Price was good."
Cons: "Seats were uncomfortable."
Cons: "being nickle and dimed for every little convenience, checked bag, carry on bag, seat selection, etc. What I though was a good deal ticket turned out to be way more expensive than I imagined."
Cons: "Plane delayed for 45 mins"
Pros: "smooth flight, from takeoff to landing"
Cons: "how small and cramped the seating was"
Pros: "Captain was hilarious.... AND he kept us updated on the crazy maintenance happening to the plane. The flight attendants at the front of the plane were perfect. Funny, but professional. I felt like so was in a TV show."
Cons: "You have to pay extra for a carry on. You have to pay extra to choose your seat. You have to pay extra for a soda. You have to pay extra with a debit car for water!!!!?!?! Nothing "extra" is included. Plane was filthy."
Pros: "Price was reasonable."
Cons: "Checked bag price. Tall people should have the priority for aisle seats."
Pros: "Direct flight."
Cons: "Too many extra charges."
Pros: "The crew was great. The pilot lightened the mood with humor and the announcements were useful ( weather, time zone changes, ETA etc... ). The plane was clean and the price was low."
Cons: "You have to pay forty dollars for a carry on and for any beverage or snack on the flight. There was confusion about the seats as we boarded, which we did by zones, but still had aisle traffic which defeated the purpose. My connection was moved to another gate and they failed to announce it ( yes it was on the screen, but I don't travel that often and was lucky to notice it just as we were boarding... luckily just a few minutes walk away ). The plane offers no entertainment at all ( which is fine for me, but worth knowing... bring a dvd player or something for long trips )."
Pros: "Friendly staff. Quick to board. No delay"
Cons: "Seats. No wifi. Very uncomfortable"
Pros: "Nothing atm, still waiting for my refund."
Cons: "Flight delayed, which as a rational person I can understand. What I do not find acceptable in the slightest is the dragging everyone along like the flight was going to happen. Could have gotten some sleep after a long day of travel, instead spent the night in an airport for NO REASON. Even got to sit on a plane for over an hour for nothing. Please, work on your communication. If you don't have staff, tell us, at least I could have rebooked my trip, or at the very least decided to wait until you had a staffed flight the next morning. Unless I see good changes at Frontier, I'm sorry but I will not be using them any longer."
Pros: "Good fare"
Cons: "baggage prices"
Cons: "Canceled an hour from departure and did not help get another flight for us at a reasonable time."
Pros: "Rude. Didn't even notify us when they canceled the flight we only found out when we got to the airport after waiting in the ticket line. Didn't bother to reschedule us or put us on another flight"
Cons: "The flight was delayed for 6.5 hours. At one point we actually boarded the plane, only to sit there for an hour, and the be told they couldn't locate the Capitan. We then had to deboard, and "hope" they were going to find a flight crew for us. Got a refund and flew United. I will never waste my time on Frontier again."
Pros: "Absolutely nothing. The only reason the get a 1 is because you have to gone them something."
Cons: "Flight was canceled 15 minutes before take off along with 200 other flights that day from frontier. We eye told to go stand in a 10 hour customer service line if we wanted help only to find out no one could really help. This was a disgraceful way for frontier to handle a mass cancellation and I will never fly with then again. It was pathetic."
Pros: "Nothing at all."
Cons: "If you want to get stranded, fly Frontier."
Pros: "The price is unbeatable. The crew was nice."
Cons: "The schedule (depart at midnight) and the length (2.5 hours) make it a brutal experience. It is too short to get some sleep, and with the time difference you arrive in the "morning." However, when you arrive in Charlotte you will have to wait for everything to open (car rentals, Starbucks, etc.), as the entire airport is sleeping. It is cheap, but is is rough."
Pros: "On time. But getting to Denver early, then sitting on the tarmac for 15 minutes till the gate opens does not mean they should get bonus points. I agree and can validate the other negative reviews."
Cons: "1) Fees for small carry ons. of $46. 2) Very tight seating, 3) No recline option. Falling asleep means hitting your head on the tiny little metal drink tray.in front of you. 4) A small cup of bad coffee, $2.79 5) No room for heavy winter coats, Pretend 'courtesy' is Not for the claustrophobic. Be sure to pre treat with Xanax at the first boarding announcement, Again after boarding for any flight over 2 hours."
Pros: "Did not purchase foid or drink. Entertainment not provided."
Cons: "Seat was in shrunken row, very tight with very little legroom and space. Seats were hard with no give. Glad this was a short flight, would have been very uncomfortable for longer duration. Bumpy ride the last half hour due to weather. Not happy with the expensive checked bag fee $30 for each leg of roundtrip."
Pros: "Crew was nice. Flight was quick and timely."
Cons: "Ticket counter was not knowledgeable about gun travel laws and caused my husband's bag to have to be inspected. Not friendly and did not communicate well about what was going on."
Cons: "Check in people were very rude and tried to charge me for the same bag that they didn't charge me for on my flight from Charlotte. When I asked to speak to a manager she gave me a number that didn't connect to me anybody. When I asked for a number that would connect me to a person, she told me to "figure it out" Then they tried to tell me that the flight was full and I'd have to buy a seat. I ended up getting on the plane without paying for my bag or extra seat so basically they were just trying to get me to pain for unnecessary things"
Pros: "Lack of amenities okay if during the day. Liked the cost without all of the additional fees."
Cons: "Seats not reclining, made it impossible to rest. Will never fly Frontier again for a red eye flight."
Pros: "Price of the flight."
Cons: "The temperature in the cabin was very uncomfortable. The seats are way too tiny, and I am not a large person.The flight crew played with the lighting too much. This was annoying since it was a red eye flight. The website is not user friendly. I thought I had reserved a seat but that was not the case when I got to the airport. I will probably stop flying with this airline even though I have flown with them many times in the past."
Cons: "I don't like the way price of the ticket got dropped"
Cons: "The seats don't fit anyone over 6 foot and I'm 6 foot 3 inches. The head rests at that angle cause your head to lean back at an angle so steep that it takes all of 5 minutes to develop a pain and have to lean forward. There is also not enough leg room for people with above an 30 inch inseam to sit comfortably. There was a delay in the maintenance, the fuel truck, the baggage truck, and the departure. Once at the arrival gate, they were not prepared to guide the plane into the gate which caused more delays. I also found the sarcastic attitude of the flight attendants doing the safety speech unprofessional and made Frontier look like the sub par airline that its okay being. No trust in comfort, time deadlines, or customer service. You will get a cheap flight, not really if you have a carryon or want to pich your seat, at an odd time, with a bunch of people doing the same thing your doing."
Pros: "I liked the price!"
Cons: "The seats were very uncomfortable, no leg room and they didn't recline."
Cons: "The entirety of my flight. .most unprofessional staff imaginable"
Pros: "Boarding was fast and orderly"
Cons: "First off I didn't realize that you had to pay $30 for a carry-on(this is not a mistake). Second I didn't realize that when you buy a ticket that it doesn't include any seat, and that you have to actually pay a fee to get a seat. Which is an additional $16 at the cheapest. Finally the plane was really old, and the seats were extremely uncomfortable with almost no padding at all. I would be able to put up with the uncomfortable conditions if I was actually saving money, but after paying for a seat and a carry-on, it was the same or more than other carriers."
Cons: "Gate changes and delays with excuses like waiting on paperwork to be approved. Really? Didn't you know we were taking off soon?"
Cons: "Comfort and space"
Pros: "I have never had a flight delayed because an inbound flight with passengers for my flight was late. Usually the flight leaves on time regardless. I have run to connecting flights and missed them because the door closed per schedule."
Pros: "Employees were terrific"
Cons: "Chairs were awful close & thin"
Pros: "The direct flight!"
Cons: "don't take cash. Had to use credit card for $2 drink. too cramped."
Pros: "I enjoyed the flight attendant. Extremely helpful!! I wasn't assigned a seat and she helped me get one that I had enough room."
Cons: "I didn't like the comfort... As in 0 comfortability. Not sure why since this is 2016. I don't the seats reclined at all. The arm piece that divides the seats would stay up."
Pros: "Nothing. Will never fly with frontier again"
Cons: "1. You have to pay for carry on bags, more expensive than checking a bag. 2. When checking in and getting the option to pick my seat, all of the normal seats were taken and had to pay extra (not for an extra legroom seat) but just to be closer to the front of the plane. 3. The seats are uncomfortable 4. No drink service during the flight. 5. Ended up paying 2/3 the cost of the original ticket in fees the day of my flight. 6. Our flight was delayed 30 minutes, but the front counter said Nothing about it being delayed or what time what time we were boarding, updates, etc. If I could rate them less than a star I would. Terrible experience and terrible company ideas. I will not ride when them again because I don't want them to think this is acceptable service from the airline business. I hope they go out of business soon."
Cons: "Delayed flight VERY Uncomfortable seats with no reclyning button?! Crying baby all flight long FRONTIER is the first airline that has charged me for orange juice. Ridiculous!"
Cons: "The flight attendants were not cleared to fly to Charlotte (a domestic flight?!?!?!?) So we had to wait for another plane to land while trapped on the runway for new flight attendants. So unprofessional."
Pros: "They held the plane...THANK YOU!! Flight was quiet so we could rest."
Cons: "There were 3 of us who made the tight connection in Denver from Bozeman. My bag was the ONLY bag that was not delivered. Super annoying! There were only 2 people at the counter (once I finally found out I had to go back up to departures) and I was asked to put my information down on a notepad (because that's secure?!) and they would call me sometime later when they found my bag and she was very unfriendly about it, no eye contact and attitude. Did I mention that it was 5 am?! Unacceptable. Luckily the other woman working the counter offered to locate my bag and file the claim. (THANK YOU) Then I found out that was the only flight from Denver to Charlotte and I'd have to wait at least 24 hours before I got my bag back....Not a great experience with frontier. Customer service line---- TERRIBLE. I really would have loved to speak with a HUMAN BEING. Also the food selection on the flight was not good, would have been great to have an actual meal to buy with a flight that was over 3 hours."
Cons: "I had to pay $60 at the gate for my carry on because nowhere during the purchase of my tickets did it tell me that I had to pay for carry ons."
Pros: "Crew was friendly and helpful"
Cons: "Seating brings new low to airline comfort. At average height I still felt boxed in to rigid uncomfortable seating. In a market where check in bags and choosing seats are sadly common fees, paying an outrageous $40 for a carry on bag is a new low in customer service offered."
Pros: "Crew and personnel were nice. Boarding was easy. Flight was comfortable in regard to seat, quietness, and communication from the pilot."
Cons: "Some passengers took their masks off and were not told by the crew to put them back on (they were not eating nor drinking). Also, crew made an announcement that we would do a social distance departure and for everyone to remain seated until it was their (row's) turn. However, several passengers ignored this. The crew did not enforce the social distance departure. They should / could have continued to enforce these rules over the loud speaker as a general statement if they didn't want to actually confront individuals. -- for both masks and to wait in their seat."
Cons: "My flight was delayed 7 hours. I never recieved an e-mail letting me know of this even though I gave my email when I bought the tickets so that I would get updates on the flight. I checked the flight status before leaving my house at 2am and the flight was still on time. After driving 2 hours to the airport and going through security I found out that my flight was being delayed 7 hours and no representative was even at the gate to speak with. All I was given was one $14 meal voucher which didn’t even cover a full meal at the airport. It’s told that the issue was mechanical but I later found out that te first flight had been over booked and the 1pm flight didn’t have enough people on it so they made everyone on at 6am flight wait until 1pm to fly out. Once on the plane, the seats were hard and uncomfortable and the plane was cold. I am extremely disasiflied and will never use Spirit again."
Pros: "I like that the flight was on time and got from Denver to LA."
Cons: "I didn’t like that from the time I got a boarding pass upon arrival at the airport, to when I was boarding, something changed and I was not notified until I got to the front of the line to board the plane and the attendant went to scan my pass and told me (with very vague direction) to go get a new boarding pass at the counter. By this time the area is completely full of people lined up to get on two different flights, so navigating out of line and then back into line once i has the new boarding pass was a disaster."
Pros: "Flight attendants were friendly"
Cons: "No carry-on luggage? It wasn't clear when we booked the flight. We have 4 kids and we just packed carry-on luggage, which all ended up being needed to checked in. Their price for carry-on or checked in luggage is ridiculous. The flight ended up costing us much more than if we flew other airlines. Also, our flight is scheduled to take off at 5:05am, and there were NOBODY at the counter to help any customer for bag drop less than an hour before the flight. There was a huge line and everybody was rushing through the bag drop line at the last minute and running to the gate in order to make the flight. Terrible!!! Seats were cramped, no entertainment and water will cost you $3! Definitely will not fly Spirit again!"
Pros: "Tickets were super cheap! Kiosk check-in was a breeze, as was boarding. The plane felt pretty new, with comfy seats and decent leg room. The crew were professional and courteous, and many snack and drink options were available.. Any additional costs were very well indicated, in kiosk check-in, as well as the in-flight snack menu. Minor delay was well documented and announced (national ATC issue slowed the plane's arrival 15 minutes; accounting for that 15 minute shift, everything else ran on schedule)."
Cons: "Nothing is included. In exchange for those super cheap tickets, anything beyond the "one personal item" is charged a la carte, so plan to pay for any additional carryons, any luggage, seat choice, any (ANY) drink, snack, water, coffee, soda (but at least they seem to take plastic)."
Pros: "Inexpensive fare."
Cons: "The flight's departure from CAK was delayed by an hour without any stated reason. We didn't find out why until during the flight to MYR. The flight attendants could at least give the pretense of being happy. Some are downright crusty. The Spirit Airlines website is a mess. I didn't pay ahead of time for a seat reservation and when checking the day before the flight, I was randomly assigned one near the back of the plane. At that time, it was showing that all other seats were reserved. I then added a carry-on piece of luggage and paid for it online. Then when I printed my boarding pass, I was assigned a different seat more near to the front. How was this other seat available when just before the site was showing that all other seats on the plane were reserved. The website is slow and it lacks transparency (honesty)."
Pros: "Crew were jovial and witty"
Cons: "Being charged for every ounce of baggage. Nightmare queues at bag drop and security"
Cons: "Our flight never left because they didn't schedule a crew to fly the plane. I received an email only 6 hours before my early morning flight so I was unable to even find another flight to take. When I received the email there was no explanation as to why my flight was cancelled. I then waited on the phone for over an hour to speak with someone, I was told that no crew was scheduled to fly the plane. Because of this airline I missed my sisters graduation. I will never ever be flying with this company again. On top of that they try to rip you off by making you pay 50 dollars to carry a bag on the plane. Their flights may be cheap but they are completely unreliable and I would rather pay more for my flight then deal with this terrible company again. NEVER FLY WITH SPIRIT!!!"
Pros: "There was nothing to like."
Cons: "They delayed our flight twice, then ultimately cancelled the flight. Problem is, we drove 9 hours from Salt Lake City to Denver in order to get these cheap flights. We were headed to visit family and had things scheduled for the next day, including tickets to a baseball game. They told us we had to wait 24 hours for their next flight out, and by this point we weren't sure that flight wouldn't be cancelled as well. They said it was due to "weather" and "air traffic congestion", yet literally every other airline still flew their planes out of Denver that night. It basically translates into: "Here at Spirit we're the lowest on the totem pole." and better yet their customer service was so horrible they could not care less about their customers. We then read thousands of negative reviews about this airline and their frequent cancellations, horrible customer service, etc. and wondered how in the world we allowed ourselves to book tickets with this world-class organization. So now we're stuck in Denver with nowhere to stay. We ended up feeling more comfortable booking tickets with a legitimate airliner for the following morning, and had to get a hotel for the night. Then since we arrived to our destination at a different time than planned our family was no longer able to pick us up and we had to spend $70 on a cab. In the long run it ended up costing us a few hundred more dollars to get to our destination so that we could still do the things we'd had planned. Oh also, they didn't even call us or anything about the cancellation. One of us just happened to check our email and we noticed the flight cancellation. So that's great. And the cherry on top was when we called to get a bloody refund they shorted us $20. So my $20 is now floating around in Spirit cyberspace along with my dignity and sanity. If I could give these guys less than one star I would."
Cons: "This was my first experience with Spirit Airlines. I was due to fly in and out of Myrtle Beach, within 24 hours, direct from Boston, for some meetings. I had a 5:05 am flight and because I travel frequently, I knew at this time of the day, from this terminal in Boston, I could park and be at my gate in under 10 minutes. I arrived at 4:20 am and proceeded to the kiosk at 4:25 am to print my boarding pass. The kiosk said it could not print me one. With no one at the counter, and another passenger also unable to retrieve a boarding pass, we stood at opening of the security lane with not a single person in queue, staring in disbelief at our gate on the other side of the security point, which began to board, and while I was frantically on the phone with customer service, departed without us. At some point three Spirit Airline employees leisurely strode by engrossed in personal conversation. When we inquired how to retrieve our boarding passes, they said "Sorry, the kiosk closes 45 minutes before boarding. Someone will be back at the desk at 8 am." They shrugged their shoulders and walked away. My ticket says "Gates close 15 minutes before boarding" and NOWHERE on their website, boarding passes or itinerary does it say that you cannot obtain a boarding pass within 45 minutes of boarding. Furthermore, when I tried to check in online and "print" my boarding pass (who has a printer these days?), the process was so laborious, requiring me to login and create an account, that I abandoned the process and thought I would just use the kiosk at the airport. How wrong I was! Had I "printed" my boarding pass at home, I would have parked, walked through security, and boarded within 45 minutes, as I frequently do on American, which also flies from this terminal. This is a piecemeal, self-serve airline. Do not expect any customer service; in this unreliable era of air travel, I would not advise using this carrier unless cost is your priority and you are willing to risk the consequences."
Pros: "On my way to Myrtle Beach the crew was great, lively and accommodating. Unfortunately, it was quite the opposite on the way back to NYC."
Cons: "I flew with my ESA. At Myrtle Beach through the check in to the flight, to take off the validity of my ESA was questioned. At check in my letter was passed around numerous time to see if it would suffice. It clearly stated why I needed my ESA. I was also asked in a very professional way if this was valid before one man gave the green light. I didn't feel comfortable disclosing details of my reason for my ESA, or the fact that it was questioned in general. This was a first as my ESA has flown with me through many different airlines, and my condition, paperwork have never been questioned. In addition on the plane I was told my ESA could not be on my lap and had to be under the seat. What is the point of the ESA? Ultimately once in the air I kept my ESA on my lap. This was a point of contention as the attendant kept coming by and asking she be secure under my seat. Truly an awkward, uncomfortable experience."
Cons: "During a difficult weather situation, Spirit was absolutely useless and left us stranded for a week. With storms on the East Coast, Spirit cancelled flights two days in a row (as did all other airlines). However, with Spirit, the website was useless for rebooking ourselves, and there were so few representatives at the airport and to reach a rep on the phone that we waited several hours just to be able to rebook at the airport. In the end, Spirit could not get us on another flight out for 7 more days. Causing extreme additional expense to me and my travel partner. I will never risk flying Spirit again."
Pros: "Friendly employees"
Cons: "Spirit canceled our flight and their only solution was refund or wait 3 days until they could get us home. Had to spend thousands to rebook to get us home the next day on another again. Never again."
Pros: "i have flown spirit multiple times out of phoenix in all kinds of weather and not once has it ever taken off on time! once the airline attendant even yelled at the passengers upon arrival at the gate like we were all children. I decided to check the status today instead of waiting in the airport for four hours and yes--- again it was delayed one hour and then two hours. so I planed accordingly and planned to be at the airport 1.5 hours ahead of the revised flight time. then they changed the flight time again and now I've missed my flight. this airline is absolutely the worst and I have flown domestically and internationally for over 35 years. I'm done with you spirit!"
Cons: "I had an important business trip on Sunday 12/18. I bought a ticket for a Spirit flight. I didn't print my ticket at home - thought I'd just go to Spirit's ticket counter, and they'd take care of it. BUT The agent said I'd missed the cut-off. She wouldn't honor or print my ticket - even though i probably could have made it through Security and made my flight. I WAS 5 minutes later to the airport than I wanted to be, due to a delay on public transit. That was all it took. I asked the agent if she would please print the ticket and let me try to make the flight. If i missed it, I said i'd eat the cost of the ticket. No. Because the agent would not budge,wouldn't even print the ticket so I could take my own chances at my own risk, I missed an important business trip."
Pros: "Clean and friendly staff"
Cons: "I paid $190 for the plane ticket based on the price comparisons on Kayak. Because of this hasty and naieve commitment, I ended up being forced to pay $200 more (surprise!!) for round trip tickets for my carryon and checked bag. If i had wanted to choose my seats (extra a charge) or have a snack on the flight (extra charge) this flight would have been immensely expensive. And the seats are incredibly hard, uncomfortable and do not recline. Almost $400 for a round trip of discomfort and unpleasant surprise charges...I'm betting this airline will go out of business quickly due to lack of repeat customers."
Cons: "To start, I booked a hotel room close to the airport and upon my arrival at eight thirty in the evening I explained to the reception that I would need a shuttle at 5.15 in the morning..she then told me the shuttle didn't start till eight , so anyway I get a cab and arrive at 6 and as I approached the counter to get my boarding pass the lady blurted out with joy you're late and we have to rebook you. I said my flight was leaving at 6:30 she responded with a smile and pointed to a sight 45 minute before flight sight in required.. so a200 ticket ended up coating me double and I had to Waite in the airport 5 hours and go to Fort Lauderdale and wait there for another 4 hours.. I will never spend a dime on spirit again.. one bag 50 dollars , greedy,rudeness,just all around uglyou!!"
Pros: "Very cheap flight! Nice attendants. Good pilot. I seriously didn't even feel the touchdown. I never experienced that before!"
Cons: "I was lucky enough to only be traveling with a small backpack - which is good - because if you didn't pre-pay for a carry-on, we were told by the gate agent it would be $65. And if you didn't come up and pay the $65 - it would be $100 when you boarded! What?! All economy seats are small now but at least they recline a little. These didn't - and they're smaller. The most painful flight I've ever had (only 6 feet tall) - the seat is stick straight! if you have a carry-on and especially luggage - just pay the extra for another airline. The price will definitely even out and you'll get a seat you can actually breath in! At one point they were trying to sell so many extras I thought they were going to start a time-share pitch. So unless you just have a back pack or purse - stick with another airline."
Pros: "I booked a flight to Colorado for a wedding. I'm poor, so every little bit helps. The cabin crews both times were cheerful and friendly."
Cons: "I bought two checked bags (one for there, one for back). I didn't want to spend the money, but I was in the bridal party (thankfully able to use one of my old dresses), so I had to have the extra space. But at the airport I discovered that the bag I was bringing was instead able to be brought onboard as a free "personal item." The people at the counter assured me that I would get a refund. Well, no refund. I get a "credit" for free checked bags, which I have to use within the next two months or it expires! How can I possibly afford another ticket, do they think their low prices attract jet-setters? This is actually not a good thing for me, I really am poor (like, I had to give up lunch for a month in order to afford a checked bag, poor), and I am very unhappy about this. I will not fly Spirit again. I hope they enjoy my $60."
Cons: "Passengers were not offered water - only beverages for sale. Crew turned on lights during the late evening flight to play a "customer appreciation week" trivia game (which prevented anyone from sleeping or resting), and then - very loudly - promoted a credit card. Seats do not recline at all. In addition to this unpleasant return flight, I had a disastrous experience getting to Denver in the first place - I had to book seats on a Southwest flight after Spirit closed our outbound flight from Detroit ridiculously early. Spirit makes it very difficult to check in online, and the Spirit counter at Detroit lacks adequate signage to direct passengers to check in at kiosks immediately upon arrival. We had a bag to check, so we simply got in line for the counter, when apparently we needed to check in immediately at a kiosk - when we reached the counter, our flight had been closed."
Pros: "The cost of the trip was very low - with all the frills removed, air travel can be relatively cheap. Plan ahead - you will not be able to use TSA Pre-Check, you will have to pay extra to carry on a bag (so buy your bag online at the airline's website before you go to the airport - this is the cheapest way to do it as they charge you more to purchase the carry-on at the check-in counter and even more if you wait until the boarding gate), and you will have to pay for all beverages including water and provide your own in-flight entertainment. If you plan ahead and know what you're getting into, flying Spirit can be a pleasant experience. The flight staff is friendly and polite."
Cons: "The seats are very close together - don't expect to have any leg room - and they do not recline. Bring a neck pillow if you have any intention of sleeping."
Pros: "It was simple and convenient and got me where I was trying to go cheaply. It was fairly clean n what not and I liked how kind of hip it felt with their process and design. It really does feel like a modern airline sort of like an uber or something but in order to make it cheap they do cut down on pretty much anything that makes the experience kind of luxurious. The chairs were quite thin for example and no in flight food was complimentary. I was able to take my large backpack on the flight free as a personal item so that was great too. They have a metal frame to check the size of your item. If it fits in there it can be a personal item. My backpack was able to squeeze but typical carry on's may not. It also really felt like an airline for the youth which goes along with that kind of young and hip feel. Good stuff."
Cons: "The thin somewhat stiff chairs were difficult to sleep in."
Pros: "I chose Spirit's flights from a listing on Kayak. The flight APPEARED to be less expensive than others listed."
Cons: "I was furious to discover large additional charges after my nonrefundable fare was purchased. Having to pay an additional charge for a basic seat was an insult. Why wouldn't a basic seat be included in the ticket price? The ticket can't be used without one! Having flown on another airline a very few months ago with no charge for a carryon bag, HavING to not only pay for a single carryon, but pay more than the cost of checking the bag was infuriating. Findng additional charges for even a small soft drink during the flight simply added to the offensive sales practices. Having duly paid these fees, the extremely tight spacing of the seats allowed for absolutely no movement during the flight. Immovabe seat backs and cheap hard molded plastic seats did nothing to alleviate the feeling of disregard for customers. During and after the flight, I heard a steady stream of customers saying that they would never fly with this airline again."
Pros: "Flight was on time. Flight was comfortable. Crew was kind."
Cons: "Hidden fees were angering. It is marketed as unbundling, but this isn't advertised until its to late. i was shocked when I checked in online and was required to select a seat and tonpay an additional fee for it. Because other, less expensive seats were taken,I had to pay $50 for a seat on a flight that I already paid for. There was a fee for my bag, regardless if I check or carry on. Everyone has at least one bag! Unless I'm flying to be there for a couple of hours, I need a bag how dare you charge me for a seat and one carry on size bag. These things are standard. Food was very limited and very overpriced for the minuscule items. I had to pay $2.00 for about 10oz of coffee. In the end, Also, none of the seats on the flight recline so forget being comfortable and resting on the flight b In the end I paid more for this flight that I did when I made the same trip in Jet Blue. This "unbundling" is a marketing tactic designed to sooo customers into spending money on additional (some required) fees. I will never fly spirit again."
Pros: "Cheap--but time is not worth that savings"
Cons: "Flight was hours and hours late, with multiple flights cancelled before all piled into this one. Worse, poor communication alerted us flight was late, then after we delayed leaving for airport accordingly a new message said flight was on time after all. On arrival at airport, flight was indeed late--but more than two hours later than originally stated. Poor relatives had to pick up my son at arrival airport at 1:00 in the morning. We will never, ever, fly your airline again, and will tell everyone how unhappy we were with trying to save a little money with you."
Cons: "This was the worst flight experience I have ever had. Spirit switched their flight to a smaller airplane at the last minute and left about a dozen passengers without a seat, left stranded on a flight they PAID FOR, checked in online for, and ARRIVED AT THE AIRPORT over 2 hours in advance for. They refused to communicate with us as we waited. They were completely understaffed and left a single employee to handle this. His ineptitude delayed the entire flight and stranded passengers remained stranded. Horrible, incompetent, disorganized, and completely Spirit's fault."
Pros: "There was absolutely nothing special or worth returning for on this airline."
Cons: "The reality of airline travel is that almost every person brings luggage. Your airline has taken advantage of this allowing me to book my flight with your airline all to be charged a rediculous amount for luggage. That was only the beginning of the disappointment. Then you have managed to squeeze even more $ out of us by charging an "optional" seat choice because all people have seating prefrances. All that aside your damn company is so cheap that you won't even give us a free drink/ soda or juice. God knows after the flight, luggage and seats I feel like everyone has paied enough that you should be able to give us a lousy drink. I asked for a cup of ice and never recieved it. Flight attendants were pretty snippy and one of them damanded that I "pull down the window shade" claiming to keep the plane cool. In all of my life and all the flights I have been on I choose a window seat whenever possible and have never been asked to close my shade by a flight attendant. Hell if it needs to be closed you might as well not even put windows in. After all that to to it off my bag did not come out of the carrocel when I got home. It was turned off and left over bags collected. The lady who was helping started to call around and investigate. Ironically I decided to get the insurance and when I brought that to her attention she tells me that spirit has no association with the insurance and it was my responsibility to "hire a lawyer" and bring this to this unknown insurance company that won't even work with the baggage handlers. The while thing was a compleat disappointment from beginning to end. Lucky for you guys there are enough people in this world so you don't have to rely on return passengers."
Pros: "Some of the flight attendents were hilarious! It almost (not quite) makes up for their poor service."
Cons: "They cancelled our flight on the way back, which happens a lot I understand. The earlist flight they could give us was more than a week later, and they offered no other solutions. We ended up spending twice as much as we were given back for our cancelled flight in order to get home. Not only were they not helpful in finding this flight (my husband had to run around the airport looking for a flight home) but they also could not confirm the amount that would be refunded when we called back later. They also give you a lot of hidden fees (i.e. $90 for a carryon rountrip)."
Cons: "I was harassed , demeaned, demoralized by the security staff that took me through the metal detector. I felt it I would ask where my suitcase was I would have been detained and held against my will I reported the incident to a representative of the security or what I assumed was security on the phone. The person I asked if I could make a complaint just shoved a card and said go online and report it. He never asked what happened. I am appalled that as much investigations that are going on that still treat people the way they do. Still was the worst experience of my entire life and I am not exaggerating. The sad part is I have another flight scheduled."
Pros: "Despite what it felt like; they didn't actually beat me with a stick."
Cons: "My car broke down on the way to the airport. The airlines wanted to charge me $300 (+100 for a bag) for a one way ticket to my destination when my original round trip ticket ticket costed 150 (+100 for one bag).. Not only did spirit fail to refund either of my plane tickets they also kept the bag charges. I had to deal with customer representatives on the phone three time. All the representatives were nearly impossible to hear due to their low volume and nearly impossibly to understand because of their thick accents. By far the worst travel experience I've ever had."
Pros: "Walking on to the plane I was greeted by two flight attendants who were very freindly and making small talk with almost everyone who came onto the plane. The captain was also standing in the doorway to the cabin and was greeting passengers as they boarded. I noticed that the captain had brought two young children in to the cabin to show them the front of the plane, I didn't know that happened any more! I was VERY impressed and have never experinced such kindness and professionalism on a flight. Thank you for making the flight the best experience I've ever had on a major airline! Flight NK382 from Denver on Fri July 15, 2016. Blown away."
Pros: "The flight was very cost effective."
Cons: "There was a presentation made to all passengers midflight trying to get everyone to sign up for a credit card in return for a "free" flight on the airline, presented as a gift. As a captive audience member, I found this very unprofessional, especially since the airline first proclaimed that all passengers could have a free flight then appended their statement with "as long as you sign up for a Spirit credit line." I also don't like the $10 charge for a printed boarding pass at the airport from Spirit; I understand the concept of modularizing costs, but there is no way the act of printing a pass for a passenger costs the airline remotely close to $10. It is a clear attempt to capitalize on a customer's forgetfullness."
Pros: "Boarding was relatively quick and easy."
Cons: "While the flight crew was perfectly friendly, the credit card announcements they made on behalf of Spirit were very loud, disruptive, and ill-timed. Like myself, most customers prefer to sleep or rest quietly during red-eye flights. This was all but impossible during my late night flight from Denver to Detroit. Approximately half way through the flight (after 10pm local time and after midnight for the time of our destination) the bright cabin lights came on and stayed on for the duration of the flight. I assume this was to keep everyone awake for the loud and incredibly drawn out announcement about in-flight credit card offers. This severely impacted my comfort and the comfort of others, as we were forced to play captive audience. I felt like I was enduring a hard-sell tactic from a timeshare salesman, only there was no means of escape. I respectfully suggest that Spirit limit the length of credit card advertisements, and refrain from announcing them all together on flights late at night or early morning (or at the very least engineer a less disruptive form of communicating these offers). After completing the final leg of my roundtrip journey, I will not be flying with Spirit again. Thank you for your time."
Pros: "Plane was clean and the crew was friendly and professional. Spirit refunded part of my ticket when my connecting flight was cancelled."
Cons: "After flying Spirit Airlines for the first time, I came to realize a cheap flight doesn't save you money in the long run. Flight delays, cancellations, and added costs meant I didn't save any money flying with Spirit. I booked a flight from Cleveland to Denver with a lay over in Dallas. My lay over in Dallas was canceled due to weather. I understand that the airline doesn't have any control over the weather but they can control how they treat their customers. The best Spirit could do was offer me a flight to my final destination 21/2 days later. Meaning I would be stuck in Dallas for 2 days and I would have to pay for a hotel out of pocket. I ended up paying for a hotel overnight ($171) and booking a flight first thing in the morning with Frontier airlines ($89). Coming back, once again there was problems in Dallas during my lay over. The flight was delayed 3 hours."
Pros: "Because carry on bags cost more than checked, the line to check in is quite long but boarding is generally quite smooth because you have fewer people fighting for overhead space."
Cons: "Spirit's big claim and advertising push is that they will save you money by only making you pay only for what you need. In theory that's great. But their practices make it clear they're not in the business to save you money but rather to entice you with a cheap base fare and then find lots of individual places where they can price gouge. When my husband booked tickets, they told us that checked bags would be $21. We factored that in to the price and decided this was still there most affordable option. But I guess you had to pay right then, because when I checked in the night before, it cost me $40 per bag. And my husband checked in day of and was charged $50. We also couldn't sit together because they wanted to charge $9 to pick seats. It doesn't cost the airline anything to let us pick seats nor twice as much to carry your bag if you pay for it on flight day, so these extra fees and escalating prices don't say "we're all about saving you money," as they claim. In the end, we paid $195 in bag fees (40+50+40+40+25 for one bag over 40 pounds), couldn't sit together, and didn't even get a glass of water."
Pros: "My second row seat was quite spacious"
Cons: "Flight was delayed for over three hours. Then once on board we were constantly told how many minutes until we would be leaving then sat there probably 20 minutes past that time. Overall I was probably sitting around for three times the actual length of my flight. They gave everyone a $50 voucher for their troubles which was nice, but it has used to book within the next two months. Seriously? I really do not even want to fly Spirit again ever and now they are giving me a time constraint to make up for their inadequacies. Terrible airline."
Cons: "The flight was delayed then cancelled. We were given the choice of refund that will arrive a week later or to take a flight a 9 pm tomorrow. The reason for the cancellation was said to me a crew "time-out" that was caused by the rain. There was no other compensation for the cancellation nor did they get ahold of everyone to let them know it was cancelled. After dealing with the gate I found the customer service desk and waited for 2 hours just to talk to someone and was told nothing they could do."
Pros: "this flight was delayed for 3 hours. i ened up looseing my job because of it. i called and complained and no one can do anything but give me 50$ on my next flight with you guys BUT I WILL NEVER fly spirit again. I WANT MY MONEY BACK also on the flight you guys were charging for water are you kidding me?!!!??? after being delayed and having upset flyers you should at least do a free drink. ALSO your flight attendant wouldnt sell any alcohol on the flight which was dumb and probably wouldnt have happened if you did something nice for the people flying. like a free drink..."
Cons: "Did not like the fact that i was on time to my flight but my flight didnt not leave for an hour after it was schedualed due to a "computer" problem. It didnt seem like much was wrong since all the mechanics were just sitting around talking to the flight attendants. Also the plane kept making this unusual grinding sound before we even took off as well as while we werr in the air. The flight attendants were very rude to alot of people, careless with the credit card machine dropped it very roughly on the ground and laughing about it. I am pretty sure the older one of the three was drunk because she reaked of alcohol , I didnt not catch her name but she was the ruddest of them even to an elderly man and a small child. Then Liz was also very rude to customers as well as having an attitude that was as if she didnt carr about her job. The man Gustavo was not to bad he just spoke over the intercom as if he was new. My mother who was traveling with me asked for a seat belt extender twice and the third time was finaly given one and laughed at by the staff and the during the flight she discoverd a roach in the pouch in front of her. Also back to a referance to the bad staff a woman sat next to us asked for a pain killer or some sort and was told " i cant give it to you before we take off, and if i could we dont have anything other than our own"-liz then twords the end the poor girl was sweating drasticaly and holding her stomach and the older attendent whose name i did not get came up and said " WHATS WRONG WITH YOU?" and laughed. Over all i was NOT haooy woth this flight i do understand the fact that i GET WHAT I PAY FOR BUT THAT WAS JUST RIDICULOUS."
Pros: "The counter spirit worker Ozzie in Logan Airport went above and beyond to make sure I made my flight! Mr Ferraro who works for the TSA in Logan airport also went above and beyond, Mr Ferraro knew I was in a hurry, he thought I might forget my wallet, and when I took off running to catch my flight Mr Ferraro yelled Sir don't forget your wallet Awesome all the way around! 2 guys made my day and week! It was my brothers 20th wedding anniversary, and these 2 guys Ozzie and Mr. Ferraro truly provided heartfelt customer service that I will never forget! Thanks for being awesome!"
Cons: "Keep hiring great people! All is great!"
Pros: "Nothing. Flight was cancelled. That was just the beginning of a travel nightmare. I can't believe Kayak compromises their reputation by representing a shoddy, sham of a business like Spirit."
Cons: "Cancelled flight at the very last minute because of lack of crew. Not enough staff to accommodate travellers trying to rebook flights. Inept and apathetic staff who were obviously resigned to the fact that Spirit is a substandard airline There was miscommunication and lack of communication in organizing travelers which caused multiple altercations between upset travelers. It was a very disturbing experience. My rebooking took an hour because the staff member didn't know how to rebook! The 'Supervisor' who was at the next desk, was SLOWLY checking bags for other customers and did not help AT ALL. I suggested that he switch places with my agent. He ignored me competely. Attempts to call Spirit resulted in multiple auto transfers and ultimately an intentional auto cut off. I was rebooked on United. When I checked in at their desk, they told me that all the other transferred Spirit customers before me had been sent back to the Spirit Desk because their transfers had not gone through. I have been warned about Spirit. Now I would warn anyone considering Spirit. If it goes right, you're ok. If not, get ready for a travel nightmare. No one needs this kind of abuse."
Pros: "Cheap base cost for ticket."
Cons: "Total cost ends up being >>>> Southwest after having a bag or two, whether it's checking in or carrying on. They charge for everything and everything is up charged so much - want a carry on? 55$. want to check it? 50$. realize that you want to carry it on but forgot to pay because you did it online? 100$ It's kind of like the Oprah of airline hidden fees. Start off at $15-20 cheaper than everyone else. Then all of a sudden - you get a bag charge, you get a bag charge, YOU ALL GET A BAG CHARGEEEEE!!"
Pros: "not much"
Cons: "Denver has a blizzard the night before. Let's assume, it's going to remain a cold night after the snow stops. If your flight leaves at 710 am, you might think there would be ice and frozen things on the plane that might need to be addressed before the flight can depart. at 730 they come out and say "the plane's engines are frozen, sorry" Why was no one there earlier prepping the engines? There was NO indication by the crew that any prep happened before. They gave us the impression that they were as "shocked" as we were. I would have assumed that it would have been an issue for all the airlines, but the American flight that was at the gate next to us took off on time, as did the other plane next to us. This is clearly a Spirit airline issue. I somehow made it to denver international airport on time, against all odds. I was going to be able to make my meeting in San Diego on time, but then the ONE thing that's supposed to go off without a hitch (the airplane being ready to go) didn't. All because of clear lack of preparation after a storm. Never again spirit airlines. EVER."
Cons: "The flight was delayed for more than an hour. The plane was making horrible sounds. It was like a loud Saw. No one told us what the sound was. It sounded as if the plane was going to fall apart. While I understand the need to charge for bags, I can not imagine why my purse and laptop are counted separately. Having people pay for a boarding pass is utterly ridiculous. The website is terrible. The system would not allow me to pay the $80 for my 2 bags when I logged on from home. When I got to the airport, I was charged $100 for my 2 bags. The staff was not very friendly. You could tell they were used to people complaining. They were indifferent to any complaints. For all the aggravation and additional fees, I really wish I had paid the extra to be on a different airline. It would have been cheaper and less aggravating."
Pros: "We made it to our destination safely."
Cons: "Flew United to our destination, then spirit home. The overall cost of flying spirit is more than their competitors. They charge for everything! Spirit bag prices: 35$, before online check in only, for up to 40lbs. Price goes up for bags you checkin 24 hours before your trip and goes up again at the desk. United: 25$ For up to 50lbs. United offers a free movie onboard the flight through their app. (download the app before your flight) and complimentary drinks and snacks. Spirit: no movie option, 3$ for a bottle of water! By the time I paid for my tickets, a seat next to my daughter, hot tea on board the flight, and the expensive baggage prices, it would have saved me money to fly United. Also, the kicker, when checking in for my flight we had to wait in line almost an hour because there were only three workers at the check in booths and the line of people there to check in was all the way down the lobby! I showed up 90 minutes before my flight, as recommended for domestic travel, and nearly missed my flight because the check in process took so long! Going through security didn't take as long as the check in did. I also had to pay extra to assure a seat next to my daughter! Are you kidding me! Will never fly spirit again. United did not charge extra to pick my seats. People want to feel they got a good deal, and something for free. Even if it's only a bottle of water on a flight."
Pros: "Cheap fares but then lost all my money because they weren't helpful."
Cons: "Security took too long and spirit doesn't have mobile boarding passes so I missed my flight. Then after I ran to the spirit counter they didn't offer my a voucher for another flight nor a refund. They said they could move my flight to the next day or do nothing. I fly a lot and have never ran into this problem before. Don't bother trying to call their "customer service" phone number either because it's the wrong number, then you will be redirected to an answering service that doesn't work, then placed on hold for 20+ minutes, followed up by a service rep who isn't helpful and doesn give you any answers."
Pros: "Good for people that are going on a 1-2 day trip."
Cons: "The price of the flight is cheap but the quality is also cheap. The seating is very close to eachother and really doesn't matter what size you are, you will be brushing arms with the passenger next to you. That's how really tight it is. And they claim that you are paying less but in reality you have to pay for any type of baggage that is not a purse or bookbag. Which they should mention loud and clear when purchasing online because at the airport, many people didn't know what was acceptable and they were at the terminal having to pay an extra 100 dollars for one little suitcase."
Cons: "I was seated in an aisle seat (5D) with two morbidly obese men sitting in the middle and window seats next to me. Both men were over six feet tall and approximately 350 lbs. Neither one fit in the dimensions of their seat, therefore I was forced to relinquish a third of my seat. Question: Why don't the airline personnel require these people to purchase 2 seats? You can post a notice online (where most of us buy our tickets). If passengers exceed certain ht/wt parameters, they must buy 2 seats. You enforce bag size/wt. restrictions. Why not people?Obesity is epidemic in our country. I consider it false advertising when Spirit tells me I am purchasing a seat...I paid full price for one-half to two-thirds of a seat."
Pros: "Price was right for those of us who can travel without luggage, if you need luggage than fly Southwest. The is a budget airline and it shows. They do let you bring on a backpack as a free item, just make sure the backpack is smaller than a carry on. I can squeeze a weeks worth of clothes with a backpack. it would be cheaper to fed-ex your suitcase to where you're going. Bring your own food. Seats don't recline and there's no legroom. You can upgrade to more room, but, then why not fly the more expensive airline anyway?"
Cons: "Everything else, you get what you pay for."