I had called before the flight for vegetarian food. But they did not have it for me.
Flight delayed by over an hour…not their fault exactly, but it wasn’t convenient either. Other than that a great flight and STUCK the landing!
It was efficient and great. DIA took a while to let us leave but other than that it was great.
The flight crew home was so, so friendly and HILARIOUS. I’ll keep flying Alaska like I have for the last 30+ years!
Perpetually delayed, flight out was delayed almost 2 hours, flight home was delayed an hour and a half. On the way back no refreshments as an option, yet they gave it out to 1st class. No apology or notice of the delay going out both ways. Seats are nice feature wise, but the adjustable headrests don't stay up anymore. Feels more like a budget airline
My mother suffers from Lupus and has challenges walking. I specifically called Alaska airlines, stated her condition and made sure my mother’s had wheel char assistance towards gate and into the gate hall so she just had to get into the plane and walk a couple of steps. It was assured by Alaska team that the service was granted in both airports , DEN and SAN . In Denver , the wheelchair assistance never arrived. I had to personally grab another airline wheelchair sit my mom.Then I had to go to Alaska Airlines front desk twice to let them know my mother was waiting at the wheelchair service station. Upon arrival to SD Airport , there was no wheelchair service waiting for her in the hall before deplaning. She had to walk her way out in pain. Absolutely inconsiderate and unacceptable by the airline! Never again flying with Alaska Airlines.
Waiting 2 hours after landing to arrive at a gate was ridiculous.
The pretzels have no taste. How about a choice of snacks? The flight itself was fine.
Flight attendant missed us first pass with beverage. We had to ask for water on second pass as we were going to be missed again.
Terrible. 4 hour flight delay and seats were so tiny and cramp that I had no where to put my legs.
First flight was delayed which resulted in missing our connecting. As a result class was downgraded to economy on a later flight.
Unprepared to rebook a flight of people. Uncommunicative. When I received updates in the app it was well after the announcement in the hold room. Offered a single $12 meal voucher, not enough for a sandwich at DEN, for a 17 hour delay. No one was able to explain their meal or hotel reimbursement policy for this cancellation, just handed a card to call the Help desk. My previous flight went through several delays and was finally cancelled, without explanation. The customer help desk closed while there was a long line. I then waited in line for a gate agent almost an hour while simultaneously on hold and trying to text with a remote Delta agent. Communicating with the text agent was almost impossible; they could not find any flights that got me back to my original city before the following evening. Kept offering itineraries that did not get me back to my origin airport or involved additional layovers. In 50 minutes on hold, never got through to an agent by phone. Finally spoke to one of the gate agents who was able to rebook on a red eye that had only one stop and got me back in the afternoon the next day, rather than late evening. Later by email, Delta offered 10,000 loyalty points for the inconvenience of the cancellation. The crew on the red eye flight were delightful. I don’t remember any food or entertainment on that flight.
I have Precheck. Flew HPN to DEN and return this past weekend. Delta didn't attach my Precheck number to this trip. So it was waiting in general line especially in Denver. Unavailable.
worst flight ever from Delta, it got delayed and kept on delaying..
Terrible. Four hour delay because Delta could not find crew to man the aircraft. Terrible communication. Terrible insight into the delays. One of the worst flight experiences I’ve had.
Mechanic delay in addition to a 2 hour change in takeoff time was frustrating.
Boarding was organised and relaxed. Crew were fantastic! Seats were lacking padding causing butt pain and stiffness.
Flights on time. .Ride was as comfortable as can be expected in steerage. Luggage arrived at destination. Attendants were fairly friendly.
First, the flight was schedule to leave at 12:08. Delayed to 12:38. It is 12:58 and I am sitting at the gate. The staff are not communicating with us (just tell me it’s gonna be five hours if that’s the case, quit hufflepuffing around like you’re trying to board us when the plane isn’t even here and you don’t know where your crew are. I’m still waiting for any communication about the further delay. This is a rebooked flight from a cancelled flight yesterday, when the airline failed to fulfill its fiduciary responsibility to hotel and cover transport for overnight cancelations. Asking about the food on the flight? What food?!? Delta doesn’t serve meals unless you pay for them and you really want me to give delta a high rating for passing out processed snacks (fun size!)? Can we be for real. Delta is cementing itself in history as one of the cheap, stingy, outdated, glory days are over airlines, and it shows. I took this flight knowing delta was going to provide below level service but this is beyond burgers!! I can’t believe a multi billion or dollar company looked straight in my eyes yesterday and I told me this wasn’t their fault and there for the extra cost in hotel and hundreds of dollars in Ubers are MY RESPONSIBILITY. The only thing I am at fault for is believing delta is reputable company worthy of my dollars. I’m not even sure I want to be compensated unless it is cash because I would rather die never traveling again than to put money in their pockets.
Boarding was great. The flight landed early. It took the crew over an hour and a half to bring out drinks. I paid to upgrade my seat to Comfort+ only to be near a crying/screaming baby who was seldom quiet. Noise-cancelling earbuds didn’t even help. Waste of money to upgrade.
The entertainment they offer could use some games, and maybe they could add some cookies to the snack menu. And the automated messages are a bit repetitive. But it was comfortable temperature wise and the seats were comfortable. The crew is very polite and helpful
Putting people that close to the bathroom, where you have to look into the bathroom as people are exiting and entering was not great and the smell was also not great. I know the airlines are desperate for more chairs, but that seat is a crime.
one staffer was frustrated (it happen); the flight was late and the pilot mentioned they'll make amend but the snacks were the same, other than that the aircraft was clean and everything went smooth, no complaints
ticket agent lady wás very helpful , she arranged wheel chair for my elderly mother
United overall experience is great these days. Airport experience was very organized. Staff on flight were great. App and information as good as it gets.
Flight was good but there are way to many announcements for credit cards etc.
Overall good flight. The pilots were excellent. It was a nice flight, but the seats were a little uncomfortable.
The free snack options are pretty pitiful for a 2.40h flight.
Not worth the premium paid for the first class ticket
Fine. Though no food or entertainment so the survey needs to be updated with those options.
Flight was good, crew was excellent. No complaints at all
Delayed 3 times in a row for 4 hours total. Incrementally pushing back the flight claiming gate delays but they eventually changed the actual plane, due to technical issues. This strategy to avoid compensation to passengers is unprofessional.
The trip from LAX to Calgary was aboard a 737-700, which is more than twenty years old. Service was fine, and the food was good, but there was no inflight entertainment, and no WiFi. The flight from Calgary to Vancouver was also delayed more than an hour, due to congestion on the Calgary tarmac. And no food service, but there was in-flight WiFi which made a big difference.
my wife got very sick and we did not travel . we booked and bought the travel insurance and dot nothing but hassle and a triangle of stress in trying to make the insurance claim I called in and was told they would not give me anything in writing to say they would not refund my money back this make it impossible to file the claim I will never book with Kayak again.
Kayak was the problem! The tickets we bought did not allow for carry on or checked luggage and we ended up paying more for those services than the tickets! The paperwork Kayak provided for the receipt left the luggage policy for Westair intentionally blank. This was intentionally decietful on Kayak's part. Our additional cost was over $400.00! I will be calling customer service today asking for refunds and I will keep you informed on any review sites as I can. Keith
Leaving the same day as planned would've been better
I like the web site, prompt notifications, website checks in process, and airport check in. The flight attendants are attentive and polite. The return flight was 2 hours late and reason vine doesn't sound like an unplanned and unexpected issue (scheduled plane maintenance).
Asked to cancel flight 6 days in advance of flight back to St. Louis, MO. Would not allow. No credit either.
Crew was nice especially by North American standards. Bad good. No entertainment screens. Terrible WiFi
Only issue was checking in took over an hour and was very stressful. It all worked out, but we weren't sure for a while.
Food options were ok but the actual meal was terrible. On my way back, they simply said that there was no vegetarian option; somehow they struggled to get one meal and did not give me any breakfast at all which in my opinion was terrible. Never had such an experience in the recent years.
Extremely disappointing. My original Denver–Vancouver–Bangkok itinerary was cancelled due to a crewing issue. I was not proactively supported and had to drive back home after already reaching the airport. Communication was poor throughout, and attempts to contact customer service resulted in being on hold for nearly three hours without reaching anyone. Instead of being rebooked on the same direct routing the following day, I was rerouted onto a much longer itinerary via multiple cities and airlines, which resulted in arriving approximately 30 hours later than scheduled. At Denver airport, there was no visible Air Canada representative available to properly assist. Ground staff offered no real support beyond directing passengers to a phone number. There was no clear communication, no ownership, and no meaningful customer care during a major disruption. The final journey involved three flights instead of the original two, significantly increasing travel time and stress. Overall, the handling of the cancellation and lack of customer support was unacceptable. What could have been better? Clear communication during the cancellation Accessible customer service (phone support that actually answers) Proper in-person assistance at the airport Rebooking onto a comparable routing rather than a significantly longer one
It was delayed by almost 90 minutes and that messed up our plans but it was beyond UA’s control that is what we heard
Terrible experience. Flight was delayed then canceled. They had no clue how to rebook us. Had to wait in line to take to a gate agent for 2 hours. Absolutely terrible from start to finish.
We have already filed a formal complaint with Air Canada and are considering filing a complaint with the US Dept. of Transportation. Air Canada was impossible to reach in the two days leading up to our flight despite multiple calls and waits of more than one hour. Their website is designed to prevent reaching anyone and simply puts you into one doom loop after another. In the end, due to Air Canada's lack of communciation and unresponsiveness, we could not take this flight. Depending on how Air Canada responds to our complaint, we may never fly this airline again and advise the rest of the world to do the same.
I was in Business Class row 7 on a 787-9. Both times I didn't get my choice of food. Otherwise, excellent!
There was plenty of room. Didn’t feel like you were squished in your seat. Very comfortable.
It was great to check carryon luggage at no charge when there was no room for ours. A hidden benefit of having low-tier tickets. Also great to stay off plane as long as possible. Airline gave us seats we wanted on this last leg, again at no charge.
I didn’t get to go on my flight. I cracked a rib and tried to contact kayak Air Canada and United Airlines and everyone gave me the runaround. No one reached back out to me and I couldn’t go on my trip. I have used kayak in the past to book flights, but I will never do it again because that experience of trying to get a hold of someone to explain my situation was awful. Everyone gave me the runaround that I did speak to and no one was helpful and kayak was unreachable.
First time flying long haul on AC. No pajamas but the service was top notch and the seat/bed was very comfy. Would recommend and was much nicer than my last flight on Qantas.
