|February||Best time to beat the crowds with an average 6% drop in price.|
|August||Most popular time to fly with an average 24% increase in price.|
Average price of a round-trip
|$1,274||(avg. price over the last 2 weeks)|
Good deal for a round-trip
Germany has relaxed its entry restrictions for travelers arriving from the European Economic Area, the UK, and Australia, Georgia, Canada, New Zealand, Thailand, and Uruguay. Testing and quarantine regulations may apply to travelers arriving from high-risk areas. Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "On a quick 40 minute flight they still managed to serve coffee, water and snacks."
Pros: "On a quick 40 minute flight they still managed riu server coffee, water and snacks."
Pros: "The crew on both legs of our trip were nice and accommodating."
Pros: "I felt really comfortable safe and more than happy to fly with Delta. Thank you."
Cons: "More vegan options."
Cons: "5 hours late!!!!!! Delta sucks"
Cons: "Great flight!"
Cons: "Better accommodation for handicap passengers."
Cons: "Worst first class service. Only came by twice in two hour flight"
Pros: "Crew was nice"
Cons: "It would have been better if the flight wasn’t 3 hours late."
Pros: "Crew was friendly"
Cons: "Ticket printed out incorrect gate information"
Pros: "Food and drinks were great"
Cons: "Would have liked being able to select a window seat."
Pros: "Great service"
Cons: "Stuck at landing. For over 20+ minutes"
Pros: "Not crews fault that DELTA changed my flight at last minute!"
Cons: "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"
Cons: "Flight was delayed and our luggage is lost"
Pros: "Crew did not serve breakfast because flight arrived earlier How about better communication with pilot?"
Pros: "The flight was actually ahead of time!"
Pros: "Short and easy"
Pros: "Super friendly flight crew."
Pros: "We had a 2 1/2 delay due to mechanical issues but the crews, flight and ground, did a great job. Thanks."
Pros: "I like the snacks they are not giving out on the flights. It seems that Delta is trying to make the flying experience nicer instead of more tedious and uncomfortable like many other airlines, which is appreciated."
Cons: "The flights were both operated by Delta but booked through WestJet, and the flights themselves were fine. The booking was through WestJet (found the flight on kayak which kicked me over to West Jet's site) and check in was a pain. Their code did not work for their site or Delta's, I had to FB message them both leaving and returning to ask for the correct one, and the first request took them hours to answer. I'll just book Delta next time and save myself the trouble."
Pros: "Early arrival!"
Cons: "Didn’t know that I didn’t have a window on the row I was on"
Pros: "The crew, food, plane, everything was excellent"
Pros: "Quiet, friendly, fast and efficient. What you'd want for a flight at 6am"
Pros: "Flight attendants were very helpful and gave us free headphones and adjusted our seats so we could sit together as a family. There were no delays to ATL just 48 hours after the power outage the regular scheduled flight schedule had resumed. Great Flight, Great Crew!"
Cons: "Everything was good."
Pros: "Flight was on time. Boarded quickly with no fuss."
Pros: "Power outlets, snacks, beverages."
Cons: "Boarding (goes faster if the rear of the plane boards first), delay, insufficient space at seat, no advance notification of needed app for entertainment access, app not available on kindle fires."
Pros: "Quick service - uneventful."
Pros: "Great service, very comfortable."
Pros: "It all went very well. Arrived 20 minutes ahead of time. Wifi movies were great. Stewardesses were very efficient."
Pros: "I had a window seat"
Cons: "bumpy flight"
Cons: "They charged $300 for 3 bags"
Pros: "Everyone was great"
Cons: "The arm rests on both flights where impossible to lift to get out of our seats, the headsets had a lot of static, the head rest was broke on one side, the food to Germany was fine but back was horrible. Within 20mins of take off you were out of most alcohol and the wine was horrible."
Pros: "The crew was fantastic. I generally love flying Delta and find their crew to always be very professional and kind."
Cons: "As this was a smaller, regional jet, there weren't a lot of amenities. But that's fine, it's only a 40-minute flight!"
Pros: "Staff were awesome. Give them a raise."
Pros: "it was great experience"
Pros: "Everything that British Airways tried to do to help us when Delta didn't want to take ownership for their screwups!"
Cons: "Not only did we miss our Delta connection but when Delta rebooked us on a British Airways flight they refused to help when British Airways could not access our tickets. they kept saying since it was Virigin Atlantic who we originally booked through that VA woulkd have to fix it, even thought Delta was the actual carrier and the ones that did the rebooking onto the British Airways flight"
Pros: "It was my husband's birthday and the stewardess (red dress, long brown hair) went out of her way to make him feel special by bringing champagne, cookies and even chocolate once we were getting off the plane. I was very touched."
Cons: "The guy next to me was kind of smelly but was very nice."
Pros: "Nice service for short flight"
Cons: "Lost luggage for 2 days."
Cons: "Was never able to get on flight. The plane lost a windshield wiper and didn't have any spare parts."
Pros: "Left on time....arrived on time. Boarding was as good as it ever gets. Anytime you can get your carry on in the overhead bin it is a great flight."
Cons: "It wasn't easy to find what gate I had to go to. I didn't see any boards in the check in area. It was only after TSA check that I found a staff member who gave me the information. After that all went okay. The problem might have been my own....it is a big airport."
Cons: "I like the AirFrance seats more than I like the Delta seats. AirFranxe has better entertainment too."
Pros: "The flight attendants were so nice and accomadating. Even came by to refill our waters! I've never been on a flight with such friendly flight attendants!"
Pros: "On time Clean airplane Smooth ride Friendly staff"
Pros: "smooth flight"
Cons: "I'm not sure if this staff is exhausted or just over there job, but they cow towed to a woman who made major complaints about the air conditioning and even gave her points to help her deal with the temperature. Strange. They were only gold stays and I'm only Platinum and didn't complain once. Oh well, that's delta, we all deal with their silence when we post anything that is unfair."
Pros: "Tv s food drink seat size"
Cons: "Did not have the movie that showed in the sky magazine. The touch screen didn't sense touch very well."
Pros: "The crew was very apologetic and nice about the delays."
Cons: "The plane was 20 minutes late getting to the gate. Then we sat on the runway for over 30 minutes, while we waited in line for 30 other planes to take off. After a long day and a flight from Venice Italy, it was a bit disappointing to have this sort of delay."
Cons: "Seats are cramped up"
Pros: "Ordered gluten free food but they were inconsistent about giving it to me. I received nothing until I asked multiple times after everyone was served then I had a normal meal slammed on my tray and flight attendant walked away. No apology or even a comment about what happened with my order. Flight attendant was rude although I was trying to be polite. We were lucky to have a spare seat between us and were comfortable for the flight. The entertainment system and the programming choices were quite good."
Cons: "Our boarding was scheduled for 1:45pm But crew arrived @ 1:45 And it took them 30 minutes to actually star boarding So we were 30 minutes late to Frankfurt and missed our flight"
Pros: "The service, nice clean airplane, decent food"
Cons: "During the over night time passengers we not offered any drinks, you had to go to the galley"
Cons: "The crew had an attitude."
Pros: "Super easy to book the flight,...easy check-in,...great experience"
Pros: "The choice of video on demand was excellent. Food was good and had variety from other flights."
Cons: "My family originally was given seats in three different spaces rather than together. I had to call up to clarify this as I found it unacceptable for a 7-8 hour flight to put a family in separate seats especially considering my child is 6 years old. Instead of always looking for a way to make money use some common sense. I spent over an hour on the phone trying to get someone to address this issue the night before the flight. They eventually put us together and upgraded us to Economy Plus."
Pros: "Very short fligh so there was no entertainment but everything else was perfect"
Cons: "My booking was from SFO to TUN, but United only allowed me to book my bags to Frankfurt. I have never encountered this situation in my life where a carrier would only send checked bags to the layover destination instead of the final destination for which I paid! Needless to say I had to go through immigration and collect my bags in Frankfurt. The only reason I made my connection was because the next flight was delayed. Absolutely horrible service and response from both United and Lufthansa when I tried to explain the situation in San Francisco. As far as the actual flight, it was ok aside from the fact that United is too cheap to install entertainment systems so you have to bring your own laptop or watch the big screen where there's only 1 predesignated movie showing like they had back in the 90's. United stinks."
Pros: "My flight was delayed causing me to miss the Frankfurt to Zagreb flight. I had planned to arrive in Zagreb the same time as my son ."
Pros: "overall condition of the plane - excellent bathrooms - clean, modern, well-maintained flight attendants - cheerful, helpful fresh fruit cup for breakfast snack complimentary drinks in Economy class"
Cons: "meal selection - only pasta left - why not carry a few extra? salad old - better to eliminate it altogether $35 charge for advance seat selection in Economy"
Pros: "We were treated so nicely and food was fantastic. Entertainment quality superb as well."
Pros: "Flight was awful."
Pros: "Loved the flowing wine and choice of 124 movies! Was served a pretty good gluten-free meal and Baileys for desert! Will definitely fly Lufthansa again!!!"
Pros: "Short check-in line and time. Dinner offered on board. Very friendly flight attendants. Smaller airplane - 2-4-2 seats. Flight arrived about 45 minutes before schedule."
Cons: "Choice dinner was out by the time it reached our seats. Unable to reserve seats by phone. Then unable to reserve seats online. Seats all the way in the back. Tight seats."
Cons: "WE WERE MAJORLY INCONVENIENCED BY THE ABRUPT CHANGE TO OUR SCHEDULED FLIGHT. ORIGINALLY WE WERE BOOKED WITH LUTHANSA, BUT REROUTED WITHIN HOURS OF OUR PLANNED DEPARTURE TO OTHER AIRLINES. WE HAD PRINTED OUR BOARDING PASSES AT APPROXIMATELY 6PM ON THE 20TH FOR OUR SCHEDULED 5:50 PM FLIGHT ON THE 21ST TO FRANKFURT, GERMANY, AND FROM THERE TO VENICE, ITALY. WITH NO EXPLANATION, LUTHANSA CANCELED OUR FLIGHTS AND RESCHEDULED US WITH ANOTHER AIRLINE. THE ONLY NOTIFICATION WE WERE PROVIDED WAS AN E-MAIL ABOUT 10:30AM THE MORNING OF OUR FLIGHT STATING THAT OUR FLIGHT MAY BE CANCELLED. MY HUSBAND, WHO HAD BEEN SEEING CLIENTS THAT MORNING ACCESSED THIS COMMUNICATION AFTER WE ARRIVED AT THE AIRPORT, SO WE HAD RECEIVED NOTHING TELLING US OF A DEFINITE CHANGE TO OUR FLIGHTS. THE TRIP WAS UNPLEASANT AND EXTREMELY STRESSFUL, AS WE WERE PLACED ON STANDBY FOR PART OF THE JOURNEY. WE WERE REBOOKED FROM PHILADELPHIA, PA TO PARIS, BUT NOT GUARANTEED SEATS ON OUR CONNECTING FLIGHT IN PARIS THROUGH AIRFRANCE. WE WERE FINALLY ABLE TO BOARD THE FLIGHT IN PARIS AS STAND BYS WITH AVAILABLE SEATING. THE AIRLINE LOST OUR BAGS AND WE HAD TO BUY NECESSITIES UNTIL OUR LUGGAGE COULD BE FOUND. WE DUTIFULLY CALLED AS RECOMMENDED FOR STATUS UPDATES ON OUR BAGGAGE AND WERE ASSURED THAT WE WOULD BE CONTACTED ONCE THEY ARRIVED. WE WERE NEVER CONTACTED WITH ANY UPDATES."
Pros: "Flight was on time and staff courteous. In flight entertainment was reasonable but the food was not very good."
Cons: "The food was awful , no compliments from the airline"
Pros: "Plane A380 upper deck"
Cons: "Hindu Veg meal could have been better. Boarding area was very crowded for a A380 plane"
Cons: "Flight got delayed for 6 hours. Had to rebook next flight, increased one more stop and travel time."
Cons: "- long wait, no space, mediocre service, bad food and the worst thing was that I had rail and fly and didn't even get a ticket for the train. So I had to argue with the responsible person in the train. Furthermore they told me that I have to pick up my luggage at the train station as Lufthansa apparently had a counter right there but my luggage got out the normal luggage claim so I had to walk back and for in the airport. This was overall a really annoying experience."
Pros: "the crew were exceptionally friendly and helpful"
Cons: "the seats are really not comfortable....especially the angle of the head rest...."
Pros: "The Airbus 380 was large and smooth. The cabin service in business class was excellent."
Cons: "Everything was great except for narrow seats."
Pros: "Boarding was well done. Keeping the correct sections boarding at their proper time. The in flight entertainment was excellent."
Cons: "Seats were very stiff. I have long legs and nowhere to put them. If you don't speak German you feel like a step child. Lighting turned on by the passenger to my left illuminated me while I was trying to sleep. No ability to control air flow. Got very hot sitting in the middle."
Pros: "Economy class seats are very tight and especially when the person in front tilts their seat back. Long flights can become very uncomfortable."
Pros: "The flight personal was very nice and Understanding. The food had a vegetarian Option which was very accommodating."
Cons: "I bought this flight months before the flight date and when I came to SeaTac to check in, I was told that I did not have a seat. The reasoning being because the flight was overbooked. That's not my fault and was very frustrating to have to wait for my seat, while everybody was boarding. Luckily, I still got overhead Storage for my backpack, but if not, then I would have been expected to just deal with it? All in all, it worked out, but it started out as a very frustrating experience. I hope that it won't be the same on my way back"
Pros: "Entertainment was good, lots of movies to choose from, good audio quality"
Cons: "Boarding was completely disorganized. They were calling groups based on the seat number but everyone was standing in line without paying attention to it and they were not enforcing it. So we ended up with a lot of people from the first rows boarding before the other and blocking everyone. Comfort doesn't exist anymore in Economy class, if you are taller than 5.9' your knees will touch the seat and you are squeezed in like cows. But that applies to almost all airlines nowadays."
Pros: "The service was very good. The dinner was surprisingly good."
Cons: "The seats are so cramped together...but no worse than any other airline. I had trouble finding the baggage ares in Frankfurt. The signs were confusing."
Cons: "The staff in the check in was not sure if i need a visa to enter Europe, viena and Frankfurt and i really explained that Albania is in shengen and we do have bio metric passport but they need to verify which took around 15-20minutes waiting there."
Pros: "It would be helpful to have the option to chose the meal in advance during online check in. At the gate I was told that one would need to make a phone call for that. Online would be easier,"
Cons: "The UA crew tries hard but a flight operated by Lufthansa feels more relaxed and more comfortable. Difficult to pin down the exact reason for that. Also: are those bag tag self-printout machines at UA / O'Hare really speeding up the process / cutting costs that much?"
Cons: "Service is poor, Food quality is terrible, Luggage handling is not provided from United airlines to Tunisair this inconvenient"
Cons: "I ordered a Kosher meal and I received frozen, even the water was solid frozen. I told the flight attendant when they recollected the trays and she took note to avoid the same mistake for Breakfast."
Pros: "Great. Flight. Great service. Great plane Thanks you Although there was a delay about 30-45 min."
Cons: "Didn't take that flight"
Pros: "sory, i am not good in english"
Cons: "delay in departure, if your fault"
Pros: "On time"
Cons: "United has changed check-in to multi step process using Kiosks. Would not allow even 0.5 lbs over allowed limit of 50 lbs. for each individual bag, even though second bag was lower than allowable limit. I had middle seat in Premium Economy. My shoulders were pushing against persons sitting on each side. seat is 17" wide, my shoulders are over 20" wide. It was so uncomfortable that soon after take-off I moved to economy section for the only aisle seat available. The seat reclines only 5", so whether I reclined or not, the seat was very uncomfortable. The food served was way below par. TV dinner quantity was so little that I could have had 3 of those. Plastic cutlery of miniature size. Charged for alcoholic beverages (on transatlantic flight!!). Pleasant surprise was the availability of vegetarian option without pre-ordering before flight. For snack before landing, they served cold croissant. And they did not load one of my bags .... was supposed to be on the flight next day, but wasn't. So its been 2 days and I am still waiting on 1 of my 2 checked bags. And the wifi has not worked on any United flight so far for me. Way back in 2013 Turkish airline had working wifi and did not charge extra, unlike what United wants to do ... but they have to first get the wifi working. Flight immediately after was Lufthansa. Even though I consider Lufthansa now as a "has been" airline, it pains to say that Lufthansa was much more comfortable. Seats reclined much more than United making them relatively much more comfortable than United. Regular size steel cutlery. Alcoholic beverages (limited choice, no rum but had Dewars) served. I have flown many times on United from US to Europe and Asia. Last few years were mostly in Business Class and was very happy. I have accumulated over 200,000 miles in the last years and was a Gold status member with United for couple of years. But the cost cutting measures implemented by United in economy class over last few years puts it now on par with airlines like Frontier and Spirit in the domestic market. But the tix prices are on par with premium airlines. I will be avoiding United for international travel."
Pros: "Nice, polite cabin crew."
Cons: "Not enough space and it was annoying that I couldn't choose my seat ahead of time."
Pros: "Lufthanza failed to change my flight date"
Pros: "The total experience is good .. specially crew."
Pros: "Terrible seats and the worst in flight meal in my 50 years of commercial flying."
Pros: "Overall was fine."
Cons: "Plane was small. It was a United code share: United plane"
Cons: "Food was cold except the main course. Only one meal for trip for 11 hours ! The snak is very littile ! The crew was ok but not nice"
Pros: "It was too cold on the flight from IAD to FRA and two blankets were not enough...Also the food was pretty terrible. Finally I don't understand why Lufthansa doesn't honor gold members to have access to seat assignment other than 24 hours before the flight without pay..."
Cons: "Delayed flight , horrible management, manipulating customers"
Pros: "Everything was just fine since this is a short-haul flight."
Pros: "the aircraft, the food, on time, the crew"
Pros: "Lots of movie choices"
Cons: "I couldn't get any volume so I couldn't listen to the movies."
Pros: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Cons: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Cons: "Nothing. Flight was amazing"
Pros: "Everything perfect and arrive to destination on perfect time."
Cons: "All positive."
Pros: "Decent price for economy comfort seat, 4A."
Cons: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Pros: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Cons: "Move the drapes a few more inches back."
Pros: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Cons: "Not being to help on the ground in Copenhagen with delta issues"
Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."
Pros: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Cons: "Food quality was not so good."
Pros: "No delay and nice staff"
Pros: "Nice attention and good food. Plane and seats are confortable"
Pros: "Service is awesome. Food is great."
Cons: "People with short connection are affected by the 15 to 25 minutes delay."
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Pros: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Cons: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Cons: "old screens and entertainment system leg room to small"
Pros: "The service"
Cons: "The seats"
Cons: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Pros: "Everything was clean and well organized."
Cons: "The flight was delayed 1 1/2 hours."
Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Cons: "Didn’t happen."
Pros: "Food was excellent, frequent and filling"
Cons: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Pros: "Able to fly direct to ansterdam"
Cons: "Have to lay over on the way back. More expensive than other airlines."
Cons: "Boarding was confusing and disorganized"
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Pros: "Nice to have a wrap for the snack."
Cons: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Pros: "Great service"
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Pros: "Boarding was quick, Flight on time....just a regular service and plane"
Cons: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Pros: "Friendly staff, good service and on time departure/arrival."
Pros: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Cons: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Cons: "Please Endeavour to put the expiration date on the food served in the flight."
Cons: "They stole my money"
Pros: "My bagage broke"
Cons: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Pros: "The cabin crew were pretty good. That's about all that was good."
Cons: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Pros: "Flight was on time and quick and comfortable"
Pros: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Pros: "Loved the service...everything was excellent"
Cons: "The bus class seat was a bit narrow at the feet"
Pros: "Night flight so no entertainment allowed sleeping"
Cons: "Kosher food could be improved"
Pros: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Pros: "leg room economy compared to KLM"
Cons: "full flight, no upgrade possible"
Pros: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
Pros: "The flight crew were kind, polite, and attentive."
Cons: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
Pros: "Short flight friendly crew"
Cons: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."
Pros: "Overall, good flight"
Pros: "In general, it was ok"
Cons: "Yet again it was flight delay from KLM side."
Cons: "Flight was delayed 4 hours. was not able to make connecting flight in Amsterdam. No flights from Amsterdam to final destination in the US. Lost one full day. Had to stay overnight. What a cluster mess. Will never fly with KLM airlines and would not recommend. Will spend a little extra money and fly on other airlines......very poor, disorganized, and horrendous flight experience. Buyer beware."
Pros: "Crew was sour."
Cons: "Crew could have been friendly."
Pros: "The flight itself was fine. We had a two-hour delay due to a mechanical issue, but the crew took care of it as quickly as they could."
Cons: "It was just a relatively quick, unremarkable flight."
Pros: "Crew on EWR to ARN was so-so. They lock restrooms at the back because they don't people hanging around the kitchen in the back. Also, the one cabin crew does not say Excuse Me when he needs to pass- he just touches you and pushes you aside Also, the one cabin crew"
Cons: "Helpful flight attendant, kind check in attendant"
Pros: "crew was pleasant"
Cons: "boarding was chaotic"
Cons: "The food especially the second meal or snack."
Pros: "Competent crew"
Cons: "Flight was badly delayed."
Pros: "In time! And with a very nice person Crüe."
Cons: "The food can always be better!"
Pros: "Good value for money. Just about on time, 8 minutes late only. Boarding was very fast. Coffee serves for free."
Cons: "Obviously, no food or water in Economy."
Pros: "Every seat has bottle of water"
Pros: "No problems. I was satisfied"
Pros: "Check in at the airport gate was handled professionally."
Cons: "Bought our seats 2 months in advance. One day before flight, saw our assigned seats were changed, someone had our original seats 31G/H, and we were put in 48C/D. Could not get any assistance to correct the situation until we were at the gate and by that time no comparable seats were available. Also, my husband spilled his drink; one of the attendants said he was too busy to help with cleanup. Fortunately, another attendant came over after my husband went to the galley to again ask for assistance."
Cons: "I will never fly with spirits again.. ever"
Pros: "Flight attendants"
Cons: "Hottest I have ever been in a plane (we were in 40G and H) and I “run cold”. We were sweating and drinking water like crazy (they gave us one bottle and did not routinely walk the aisles handing out more). Luckily we brought our own water. Early June and headed to Scandinavia, not someplace hot. Seats were hard and I put my unused blankets under me."
Pros: "On time."
Cons: "The cabin crew was detached, and curt."
Pros: "I slept the whole way through"
Cons: "The seats were very uncomfortable"
Pros: "We were in an empty Plus cabin at front. Coming from Miami, the hot towel service would have been nice. I blinked and missed the service. They will quickly skip you if they can. Food weird. Salmon in a box with no bread or rice or anything and a strange savory muffin. Ate neither. No entertainment."
Cons: "See above. Sorry. Nothing was good. Came in 10 mins early!"
Pros: "On time flight"
Pros: "All went well !! On time friendly staff ."
Cons: "Check in was unorganized--many of us had tickets with unassigned seats that weren't taken care of till right before the flight. A situation which every system listed us as on standby--even if that wasn't true."
Pros: "Cheap, more than basic, and comfortable. No major complains."
Cons: "The o my thing that could be improved is a lrger selection of movies, and better food. Food is acerage compared to everything else."
Pros: "The crew and aircraft were nice."
Cons: "Checking into the flight in Athens was a complete cluster. The cue line was rerouted multiple times for passengers checking into the flight. This caused confusion, delays and frustration. Initially, only one gate agent was checking in the flight. Unreal."
Cons: "Flight delayed too long, 2 hours. No snacks, only drinks."
Pros: "I liked the flight staff were friendly and helpful."
Cons: "The flight was delayed an hour and I almost missed my flight to Lubbock from Chicago. I'm also waiting on my luggage that got left behind due to the time of me catching my next flight. My connection flight was with United Airlines."
Pros: "The flight was very comfortable. I came to know this after I feel asleep instantly after take off."
Pros: "Had to pay USD 75/bag which was not clear when I booked the ticket. You have to inform the customer about these rukes."
Pros: "The plane was neat, clean and well maintained. The food was very good. The crew was professional and friendly. Based on my experience this is a top-notch airline."
Cons: "In-flight entertainment did not work, veggie meal I ordered was not there, and when I asked if I could have one of the extra business class meals, I was told no. I further asked if I could just have some chips from the snack basket and that was met with a death glare from the female flight attendant. All in all, the flight attendants were rude and unwilling to accept any ownership in the poor conditions of this 9 hour flight."
Pros: "I really don¨t know. As my connecting flight was delayed, my tickets were cancelled and I never reached the flight to Sundsvall."
Pros: "Crew taking care of us was excellent."
Cons: "Food terrible. Our seats in Plus were in bad condition, they move us that also were in bad condition, hey you are paying Plus to have good seats!"
Pros: "crew was really nice and efficient"
Cons: "no complimentary beverages"
Pros: "The attendant made sure we got checked in and on the flight even though there could have easily been a hang up that prevented us from getting on the flight. It was pretty empty so we got a full row again for all our baby stuff. Very nice"
Pros: "The choice of movies and tv shows was excellent. Also picture on tv was very good."
Cons: "Seat was not very comfortable."
Pros: "The crew were very friendly"
Cons: "The entertainment System could use an update - more recent movies and TV shows would help."
Pros: "awfully glad I was on SAS instead of Lufthansa, which had a surprise strike"
Pros: "Crew was efficient; cabin was clean."
Cons: "Seating was tight and uncomfortable. Seat cushions felt thin, we could feel the seat frames, and there was too little space between the rows. Food was lame and over cooked."
Pros: "Wheel chair service excellent."
Cons: "No wet wipes on the food trays !"
Cons: "I was charged 500 DKK (about $80) to check a single suitcase. I was assuming an allowance of one bag on an international flight - I guess I should have read the fine print. What was most annoying though is the fact that the bag didn't even make it to destination (on a direct flight, this is hard to accept)."
Pros: "On time arrivals/departures, competent staff who were polite and attentive - plane very clean!"
Pros: "The crew was knowledgeable, gracious and helpful for the entire flight. I enjoyed the mapping and camera feature of the plane. The selection of options for entertainment was a delight."
Cons: "How do you say to close for comfort but then one gets what one pays for and the economics are understandable yet I did not care for the cramped space provided."
Pros: "It was perfectly On schedule, the plane was very clean,"
Cons: "Pilot was not easily understood, boarding was a nightmare"
Pros: "Flight itself was fine, crew was pleasant, landing in Copenhagen was pleasant"
Cons: "We arrived at Berlin-Tegel two hours before our flight, as is generally recommended for air travel... to find that there was no one working to check us in to our flight, and no option for automated boarding passes. We had to wait for a half an hour before a desk attendant for SAS showed up to begin checking people in specifically for our flight. We were told by floor staff that desk staff usually don't even arrive until two hours before the flight they are supposed to check in. Then when they arrived we were told we had been waiting in the wrong line (priority) and had to get at the back of the regular line. There were no signs, so we had no way of knowing this. Then someone else told us one line was for if you already had your boarding pass, the other was for if you didn't: luckily we had chosen the right one, but a bunch of other people had to move again. One passenger mentioned to staff that it would really help if there were signs (there were monitors, but they were blank) but she was ignored. The line was massive and there was only one desk agent, so it took a long time. Anyway by the time we finally got through security we only had 20 minutes before boarding. I don't even know how everyone else behind us made it onto the flight, or if they did. At our gate there were literally ten seats in the waiting area. So of course everyone waiting for our flight was clustered around, standing awkwardly, and couldn't help blocking all the walkways. Then when we thought we were finally boarding the plane we just got onto a shuttle bus to go all the way across the airport to where our plane was waiting. Overall, pretty ridiculous. I have not flown out of Tegel before so I'm not sure how much of this fiasco was the airline's fault and how much was due to the airport itself. But we were very frustrated by the time we finally took off, and will probably avoid both (Tegel and SAS) in the future if at all possible."
Pros: "The plane was well kept and the entertainment system worked well with enough choice. The crew was average: no problems."
Cons: "The (transatlantic) flight was delayed 8 hours and the only compensation received was 175DKK for lunch. Had to stay in the airport over 11 hours due to this delay and had already had a 16 hour layover from the day before. I realize that unexpected delays may occur, particularly in cases where passenger safety is in question, but delays of more than 5 hours cause major inconvenience and I felt stuck in the airport with my bags and having checked out of my hotel room already. Just compensating for lunch is not enough. In the future a partial reimbursement for the flight, access to the priority lounge or a more comfortable facility such as a hotel would provide the passengers with compensation proportional to the inconvenience."
Pros: "I arrived alive...."
Cons: "Lost my luggage... can't even track it or give me any sense where it is or if it will be returned. My vacation is ruined and I have to wait 3 weeks before I can request minimal compensation. I'm frustrated and angry, and get little help. Everyone is sorry... but no answers. Never will fly SAS again"
Pros: "More room in normal seats and more comfortable. Newer and better screens than United too."
Cons: "Airplane food is almost never great, but it was edible."
Cons: "Were informed about the cancelling of our flight 48 hours into the strike. Had to take another airline."
Cons: "Lost luggage"
Pros: "Boarding & deplaning in Copenhagen and Amsterdam was great - fast & efficient, if not a bit chaotic. Good mix of movies to choose from during the flight, and the in-flight internet was fast and stable."
Cons: "The crew on the Chicago/Copenhagen legs were rude and curt. Food was horrible. The dates on our entres indicated that the meal was packed 10 months prior! The snack cakes that came with the meal were sickly sweet. The salads on both legs had brown leaves."
Pros: "Cabin crew was nice."
Cons: "Plane was old and really dirty. no televisions. I booked a premium seat, but was assigned a middle seat in economy. Not sure where the glitch took place. Cabin crew was friendly though. ALSO, SAS/United booked my connection through O'Hare, giving me about 1.5 hours to clear customs and security...I was only able to make my flight due to some nice people who let me cut lines and a lot of running through the terminal. Generally annoyed with the experience."
Pros: "Miserable all around experience"
Cons: "The flight delay was not reported correctly until 30 minutes before expected departure. The baggage carousel stopped running after already being more then a hour late. No members present to rectify. Absolutely terrible trip"
Cons: "Nothing evething is ok"
Pros: "The crew was incredibly attentive and helpful."
Pros: "I paid $118 for an extra legroom seat (D26) which then turned into a pass through for passengers to cut across to the other side to use the lavatory. This happened throughout the flight, hence took away the comfort I paid for and needed on this long flight."
Cons: "The food. I mean who makes this stuff?"
Pros: "Whole row to myself. Greqt movie, in early and informative pro of a captain."
Pros: "The crew was great"
Cons: "The chairs are hard and no lumbar support"
Cons: "Less passengers or bigger plane means more room. Everything was perfect except for being uncomfortably cramped."
Pros: "Everything was excellent"
Cons: "Cabin crew was good not great - expected more in flagship"
Cons: "We stayed one hour in the plane without any reason"
Pros: "The crew was amazing, considering the late flight & full plane."
Cons: "Took forever to get the bags"
Pros: "Everything was perfect"
Cons: "Baggage was not that faster but was still okay Although improvements will be great"
Pros: "Would fly again- irritated at how does a flight manage to get overbooked"
Cons: "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."
Pros: "Puntual, connexion gates very closed,"
Cons: "I need to paid 100$ or more to have a seat"
Pros: "On time, super help , confortable"
Cons: "Disgusting Food. Extremely uncomfortable seats: unable to recline far enough, my knees on back of seat in front of me, unable to sleep at all the entire trip. This was American Airlines, not British Airways. Cheap headphones kept falling out of line in port. TERRIBLE FLIGHT, Never Again!"
Pros: "video choices"
Cons: "seat width leg space aisle are way too narrow"
Pros: "Crew was great!"
Cons: "Isles for walking are way too small! I mean you can’t walk normally. I am 5’11” 195 lbs. not big but I have to move sideways down the isle. This is a very dangerous situation in a emergency situation. Something needs to be done. The seat space between the seats is another story"
Pros: "Mostly really friendly crew members. Plane seemed new, first and business class looked lovely."
Cons: "Wihout question, the most uncomfortable seat ive ever been in. It was obviously a newer plane, long haul flight, and thw configuration maximized space for more passengers. Width of economy seat was tightest I've ever experienced, with the arms of the seats literally right at my legs, nearlt digging in. The leg room was very short with my knees nearly touching the back of the seat in front of me. When i put my tray down, it actually rested on my knees, and was not level because it pitched up due to longer legs (and I'm only 5'9). This was a long haul, 8 hour flight. I've never beeñ so uncomfortable on a flight in my life, and have never counted the minutes I could get out. Seemed obvuous that meal service had taken a hit when corporate looked for places to cut expenses, its one of the lower quality meals. If compared with an international carrier, the food was really sub par. Mostly really friendly crew members, unfortunately, one who really didnt seem to enjoy the job any longer."
Cons: "It’s an absurd to pay so dearly on airline tickets is not to have a booster snack, and no blanket, that’s very cold!"
Pros: "Attentive and caring flight crew. Speedy and efficient boarding."
Cons: "Food was not that great. Entertainment Monitor kept freezing which was a bit annoying."
Pros: "The flight was early to arrive. There was also a rather frightening bit of turbulence, and the pilot explained why it had occurred, which I found very reassuring."
Cons: "The food was definitely below average. It's virtually all carbohydrates.Other airlines provide you with a printed description of the menu options, so it's easier to make a choice. "Chicken or pasta" doesn't give the passengers any idea of what they are actually choosing. This time the chicken dish was served with pearl couscous, so it was basically pasta as well. The salad I was given was brown and wilted, and while the cabin attendants were kind enough to give me two salad that were in better shape (after meal service), I just think that quality control should have prevented a inedible salad from being served in the first place. I am also extremely opposed to American Airlines Transatlantic luggage fees. Since I was moving abroad rather than taking a short trip, I was not pleased about paying 100 USD for a second bag on top of an already expensive flight."
Pros: "Flight did not take place because of cancelled return flight. the whole itinerary was cancelled."
Cons: "because of cancelled flight I had to schedule a new itinerary directly through American Airlines. The cost increased from $947.50 to $1,873 plus airport parking for 17 days."
Pros: "Everything went as expected. Overall a smooth flight and friendly service."
Cons: "Well, it's never comfortable to try to sleep in economy class, right? But I knew that going in, and that's what I chose."
Pros: "They rerouted me so I at least salvaged some of my trip."
Cons: "They rerouted me for no reason making me miss my reunion."
Cons: "Bought 2 tickets but seats weren’t together poor service"
Pros: "Despite numerous delays, we made it to Philadelphia. We were alerted to the delays in a timely manner. We were also treated to a snack cart and cupcakes to celebrate the first day of direct flights."
Cons: "A long delay. Patience is everything and the staff and crew were very friendly."
Pros: "Staff and Entertainment"
Cons: "Back row, but someone has to sit there :)"
Pros: "Crew and other personnel"
Cons: "I was not able to select a seat 24 hours before flight"
Cons: "The set I paid for I didn't get that and service was not good at all"
Pros: "The dinner was decent"
Cons: "There was NO in-seat entertainment or place to charge mobile devices. Very uncomfortable seats. This plane was very old. 9.5 hr flight was pretty unpleasant."
Pros: "That it was over night"
Pros: "Everything was good"
Cons: "Food was not good at all."
Pros: "Fast service, wonderful crew"
Cons: "Our seats couldn't recline. It was such a long flight and sleep was difficult in a sitting position."
Cons: "Rude crew"
Pros: "Wide selection of movies and other entertainment."
Cons: "This was not food that was served in the Economy class. This was pure junk. I understand that airlines are saving on the service in Economy but a minimal quality should be maintained. I recommend to prepare some sandwich etc. and other snacks and to take it on the plane."
Pros: "I loved not having to change planes."
Cons: "It was VERY cold on the plane."
Cons: "Missed the flight due to accident on the road. AA was more than helpful in trying to reroute me BUT British Air did not want to cooperate so my trip is now cancelled. This is my 3rd dealings with British Air and they are THE WORST! I will never buy British Air tickets again. Being less than satisfied for the 3rd time is enough to lose my business forever."
Cons: "2 hours late. Kept moving the boarding time by 10min"
Cons: "Horrible service and was never notified so I was not able to make either of these flights."
Cons: "Need a better chess program"
Cons: "Most disorganized boarding ever seen. cabin crew disengaged. food average."
Pros: "Food and crew were excellent. In flight entertainment vast."
Cons: "Seats were terribly uncomfortable. I was sandwiched between two men in an aisle seat of 4 and our arms were bumping into each other the whole time because the seats were smaller than the people. It was the most back and lower lumbar discomfort I've had."
Cons: "Crew were consistently overlooking us in the middle section."
Pros: "The food and drinks were great. Flight left on time and arrived on time."
Cons: "This flight was actually on an American 777. One of the older models. For an almost 9+ hour flight, the in-seat entertainment systems need to be upgraded. The seats did not have USB charging capabilities, the selection of movies at the seat consisted of about 8 choices, and the screen size wasn't much larger than that of an iPhone 6 Plus. This was supposed to be a British Airlines flight, but it really was an American flight. I expected to be on a BA aircraft, which would have probably been upgraded."
Cons: "Never got to board that plane due to delay of my previous flight."
Pros: "Flights were on time. Airport was clean."
Cons: "My luggage didn't arrive to Charlotte. I am still waiting for it one day later."
Pros: "On tome"
Cons: "2hour and 45minute layovet"