Daily cleaning, installation of cabin HEPA filters on flights from Germany to Des Moines
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B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
Travelers returning to the US are advised to stay home as much as possible, avoid being around people and consider getting tested for COVID-19 after returning from travel and participated in higher risk activities.
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Scores according to KAYAK customer reviews
Cons: "Get us off plane. Been stuck at gate in plane for over an hour."
Cons: "delay due to lack of deicing equipment"
Pros: "As always the Delta crew was super friendly and helpful and made the trip very enjoyable."
Cons: "Everything was perfect"
Cons: "Food and service. Our flight attendant didn’t seem to want to be there. Sub-par service for first class by a long shot."
Pros: "I liked that is was a short flight"
Cons: "Plan was old. Seats not comfortable. Plane not clean. Flight attendants not attentive. A lady stored her carry-on on the floor in front of her and she was in the emergency row! Attendant walked by before takeoff and said nothing! Really?!"
Pros: "Yes, the crew was helpful and patient. The food and drinks were good."
Cons: "Clarity in the PA system could be better. Too much background noise."
Pros: "Everything was amazing"
Pros: "Crew was great seats comfortable but quite near back my connecting flight I had to get my seat when I got to the airport I was second from the back but close to washrooms"
Cons: "There was no entertainment on second flight but I didn’t use it anyway On second flight washroom was not very good my scarfe dropped on the floor and was wet and yuckie"
Pros: "Empty seats direct into Indy."
Cons: "Rough landing."
Pros: "I was seated in economy comfort. Compared with Delta's Econoomy Comfort, I felt that the KLM seat had more legroom and greater recline."
Cons: "The dinner was awful. No choice of meal. Everyone got a small plastic contained filled with macaroni in tomator sauce. Nothing else. Incredibly bad. Breakfast was better. Sausage and eggs, melon, yoghurt. But who is in the mood to eat at 2 am?"
Cons: "Food was ok...cramped space"
Pros: "Entertainment choices were plentiful."
Cons: "The flight attendants were borderline rude. No eye contact, no smile, not helpful when asking a question (overhead compartments were full in my section; I asked what I should do, response: „ I don’t know either“ and walked off. I went to find a spot further up the aisle..."
Pros: "Very comfortable, great entertainment selection"
Pros: "Quick and easy."
Pros: "On time. Seat upgraded seat to Delta Comfort plus, courteous flight crew, music before take off and landing."
Cons: "Never on time"
Cons: "Almost an hour late leaving the gate."
Cons: "Left 30 minutes late from SLC."
Pros: "Upgrade to ComfortPlus"
Pros: "Despite the turbulence and delay, this was possibly the best flight I've ever been on. I have never been treated so well by a flight crew before. Also, the attendant at the gate managed to get my wife seated next to me when our seats ended up separated. Great experience!"
Cons: "Turbulence and delay was bad, but the flight crew made up for it."
Cons: "Flight was delayed over 1hr."
Pros: "Like you let a rookie land the plane. Rest of the flight was great. But the landing was sketchy af"
Pros: "They offered some snacks"
Cons: "I didn’t like the fact that they had no backup pilots for the plane. We waited 12 hours!!!!!! For a flight"
Cons: "Flight was delayed longer than the actual flight time. Smallest plane I have ever been in in my life."
Cons: "I received a message flight would be early but it was actually late...luckily it did not affect my connection"
Cons: "Boarding was rushed and the crew barely announced the sections. It took an incredibly long time to bard the longest that I have ever experienced and I couldn't point to any reason why."
Pros: "Our original flight was delayed and Marika, at the Delta gate of another flight to the same city, was able to get us on the flight that was going to our city. We were so grateful to get home before the winter storm! We appreciate your staff and the help their quick, efficient manner to get us on a new flight!"
Pros: "The plane went where it was supposed to go."
Cons: "The most horrible experience. Pathetic to say the least. No water in the flight lavotries. Such a pathetic service from so called top airline."
Pros: "loved the airbus and in flight movies good stufg"
Pros: "Left on time, no hassles at boarding. We were in premium economy and seating was comfortable for both of us, not-too-tall people. FA were quite friendly."
Cons: "One bathroom wouldn't flush, which was a problem with limited facilities and a full flight."
Pros: "friendly staff check in was fast food was good"
Cons: "as always not enough room in the seats"
Pros: "Fast and very friendly staff."
Pros: "Maintained high standards of service despite massive delay."
Cons: "Boarding and departure was messy because of the delay"
Pros: "The staff was so friendly, and funny!! Loved the movies offered and snack choices. Updated aircraft"
Pros: "2 hour delay.. had requested when I originally booked the flight an isle seat. I did not get it. The flight was long and uncomfortable."
Pros: "Friendly and cleanliness."
Cons: "Cold drinks were warm."
Pros: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"
Cons: "Because we were diverted to JFK for "Weather" even though LaGuardia is only 9.6 miles away, and it was 11:30pm by the time we landed. The only flight to Manchester was the next night and would have gotten us to Manchester by 6pm. I had to rent a car at midnight and drive the four hours to be able to attend the reunion I was flying up for."
Cons: "I had a problem getting a boarding pass that was a carryforward from a problem that I had had on the flights from the USA to Frankfort 2 weeks earlier. On those flights, I was denied boarding on the flight from Amsterdam to Frankfort because of miscommunication between Delta and KLM. Apparently, the staff who dealt with that problem did not note that the issue had occurred, so it looked like there were "out-of-sequence" segments on my initial flight and I was not allowed to check in electronically. It took several calls to KLM and Delta in Frankfurt to try to resolve the problem and finally it was determined that it could only be resolved at the airport. Other than a very nice KLM representative, the other people I talked to seemed unwilling to engage in helping me and sent me along to someone else. Although the problem was ultimately fixed, this was not a great customer service experience."
Pros: "I make this trip every month. And this crew is the best I had in a while."
Pros: "The crew was very nice. The seats were mostly comfortable and having the movies on the headrest is a wonderful idea!"
Cons: "The flight was overbooked and some of us had to check our bags but atleast it was free of charge. They should work on that."
Pros: "We landed 50 min early!"
Cons: "The aircraft could have been cleaned more thoroughly before boarding."
Pros: "The length of the flight, one of the flight attendants WAS very charming."
Cons: "When I asked for a drink, after having fallen asleep and awoken just as the cart passed me, I was told just one minute, 10 minutes later, a flight attendant came by, they had food, I asked again for some water, was again told in just a minute, took 20 minutes to get water. The earbuds I was given didn't work, my own didn't work, apparently the seat I was in has a connectivity issue, so the sound kept blasting in and out and was horrible. I had to hold the connector in the seat. The food option was non-existant once the cart came to me, the only option was chicken, which was horrible. Overall, I was not impressed with the service or flight ...."
Cons: "The attendants on this flight were gossiping right behind us and we heard them talk about ignoring calls from people during our wait on the tarmac at LAX. Again we were in the last seats in the plane and this time it was stinky."
Pros: "Not much to like."
Cons: "Customer service not friendly, seats are not very good, no food or entertainment on a 3.5 hour flight. United just transports you from A to B for a high price."
Pros: "Great flight"
Pros: "The staffing was adequate, the service didn't take inordinate time!"
Pros: "Faster then any other airline. Supersonic jet ..."
Pros: "Very nice crew"
Cons: "Boarding was a mess. No groups. Entertainment - app doesn't work on PC. Had to watch movie on cellular Passengers. - noisy eithout crew interference & sitting on wrong seats without any interference"
Pros: "Both of our connecting flights were delayed thereby causing us to miss our final flight to LA. Now we are back in Munich where we started, waiting for a flight tomorrow."
Cons: "That we were told on the flight from Düsseldorf to Frankfort we would make our connecting and after running from Terminal A to Z, and seeing the plane on the Tarmac, we were told we were too late. And then the service associate at the Frankfort Lufthansa was incredibly rude, unhelpful and inaccurate."
Cons: "I had a short transit time in Munich (40 minutes). Munich website promises that this is possible and that gates are close to each other and if the first flight is late, then someone will help you to your next flight. My first flight was about 10 mins late. Although assistance was provided to people connecting to some of the other flights, no-one helped me with my connection. I asked two ground staff and was just told to make my own way to the next gate, which was not close. It was in a different terminal! After literally running through two terminals, I did not make it to the gate in time and had to wait for the following flight which got me home over three hours late. Lufthansa did give me a five euro meal voucher though (which doesn't buy very much in an airport cafe)."
Pros: "I would like a direct flight from Krakow to Chicago. Lufthansa is a very good airline to Poland. Would definitely fly Lufthansa again."
Pros: "Good service"
Pros: "the food was good,the crew was effective"
Cons: "the sits can be more comfortable"
Pros: "Very smooth ride. I liked that they left water/ juice/ snacks downstairs in between meal service. The crew was super friendly, the entertainment selection was awesome too."
Cons: "My chair wouldn't stay reclined :/"
Pros: "Given free upgrade. Efficient services."
Cons: "All was good. They should keep up the good service"
Pros: "Very nice snack."
Pros: "Lufthansa does travel in Europe very well. Boarding process was easy, overhead storage was great, Flight arrived early."
Cons: "Seats in business class are rather smallish, and the legroom is not great either. If you pay extra for business, you should get extra."
Pros: "leg room, entertainment, the pilot was informative throughout the flight"
Pros: "Good flight good staff. Captain explained the route which is nice."
Cons: "No negatives"
Pros: "Good service, clean airy aircraft"
Cons: "Boarding in Munich not well organized for business class passengers as it could be"
Cons: "I got a wrong flight from you, different than the one initially selected, upon my payment !...with 6 hours overlay instead of 50 minutes. For that I had to pay extra $300 !"
Pros: "Nothing about vayama."
Cons: "we were with 2 kids (1 Child and 1 baby). They ground crew did not allow us to board first (like usually). We had to wait until the economy boarding, it became too crowded and was hard to reach the airplane with the kids. regards"
Pros: "They had lots of movies and TV options to choose from."
Cons: "The vegetarian option was very poor. Frankly a pizza snack in place of supper is not what I expect on a cross-Atlantic flight."
Cons: "Μy flight experience was good overall. My husband was in the same flight from Munich to Sevilla. His luggage never arrived to Sevilla. We are still trying to locate it. We fly frequently and this is the first time we had our luggage lost. Eleni"
Cons: "delay on boarding time-problems with the aircraft"
Pros: "Crew was nice."
Cons: "Very small cramped seats in business class. Would not fly again."
Pros: "Easy flight nice bottle of reisling"
Cons: "No on flight entertainment"
Cons: "They boarded everybody at once through a jetbridge made of glad. Very hot in there. You were stopped in a crowded jet bridge in 90 degrees for 25 minutes because they board everybody at once and it took time to get passengers into their seat."
Cons: "Didn't happen. Missed it and got re routed thru United."
Pros: "Friendly, attentive crew. Delicious food"
Cons: "Price to bump up to next economy level was prohibitive"
Pros: "Did not make the flight."
Cons: "I wish there was more of advance notice on this flight, instead it just gave us 23 hour reminder. We had booked this flight a year ago but we could not make this and the 23 hours was too short of a notice."
Pros: "Everything was OK"
Pros: "Friendly service"
Cons: "Crowded and salmon sandwhich was most unplesent, to all 3 in my familly"
Pros: "Prompt boarding and takeoff, comfortable seat, good service and food."
Cons: "I did not like the fold-out tray as well as the fold-down tray, no personal screen for the first row."
Pros: "Flight's on time. Very helpful and smiling crew. Good entertainment on board. Nice, new planes"
Pros: "Excellent crew"
Cons: "Plane was smelly and cramped for space. Air vents did not work."
Cons: "Third time the luggage do not com with me"
Pros: "Crew was great, movies we good. Plane was nice, drinks were readily available. After our missed connection the employee that got us our hotel was very nice and helpful."
Cons: "Even if everything was on time we would have had a very hard time making our connection to Austin after customs and security in Chicago. The tickets never should have been sold that way."
Cons: "Greek managers who hate Macedonian flyers. On purpose he took our carry-on bags for check-in when I said that I had things that can be broken inside. Both bags were bellow 8 kg and we ware family of 3. Our bags were approved by Luftansa on check-in an we have them as carry-on bags from SFO. Two precious trophies was broken because of this. He did this when he saw our Macedonian passport although first the Luftansa lady said bags are ok. I will never fly with Agean Luftansa ever again."
Cons: "Food Not being able to select seats at online check in as flight was operated by united"
Pros: "Good flight. Good, friendly crew. Nice snacks offered."
Cons: "Would have liked information on going through customs on arrival. Luggage was very slow to be delivered to luggage belt. Airport was not ready for flight arrival."
Pros: "Flight was delayed"
Pros: "After a cramped flight to Munich getting on this plane was a pleasure - I had space for my legs! And my personal belongings! The flight was smooth and very quick. And the most impressive - the service. Hands down the most delightful crew ever."
Cons: "I used to reserve seats without fees, but Lufthansa airlines requested a fee when I tried to reserve seats in advance."
Pros: "Great service, food, crew."
Cons: "All was fine - more room on the short flight than the intercontinental flight."
Pros: "Passengers should have been boarded in appropriate groups. We all went in one big jumble and th e process took way too long"
Pros: "It got me there."
Cons: "Noisy old plane. Not enough coffee, muffin refrigerator - cold. No entertainment but it was a short flight."
Cons: "See above. Horrible."
Cons: "Flight attendants were not able to help with connecting flights, being unprofessional and suggesting to run to the connecting gate when we would figure out which one it would be once in the terminal! Crew gave misleading information about the delays and durations of the flight."
Cons: "Haven't flown out yet."
Cons: "Lufthansa crew did not assist when i had very bad motion sickness. I asked for a ginger ale and they declined (had wanted to settle my stomach). I told them i was feeling sick and they said that beacuse I was in economy i could not get a ginger ale. I threw up twice within an hour of that. Also, my television entertainment system malfunctioned and they were not accommodating. Flight was also delayed 1.5 hours."
Pros: "cheerful, helpful flight attendants gate area in Munich - complimentary newspapers & coffee make a huge difference! also, lounge style chairs are nice"
Cons: "condition of plane - worn down, outmoded Air Dolomiti branding is a negative better to run true LH flights on this route - except for flight attendants, AD feels more like Alitalia (shudder)"
Cons: "Nothing. Flight was amazing"
Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Pros: "Confort and kindness"
Cons: "It was too cold"
Cons: "All of the less than good, obvious!"
Pros: "The crew."
Cons: "The time between flights."
Pros: "Great airline"
Pros: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Cons: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"
Cons: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Pros: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Pros: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Cons: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Pros: "Quick flight"
Pros: "Crew was good"
Pros: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Cons: "Less legroom, storage space, bad food, few movie options."
Pros: "The service"
Cons: "The food."
Cons: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Cons: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Pros: "Crew was awesome"
Pros: "The staff tried to help me when it was evident we would not arrive on time"
Cons: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Pros: "kLM staff was great."
Pros: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Pros: "The attendants took great care of us. Super smooth flight."
Pros: "Fast boarding"
Cons: "The entertainment system wasn’t working for the whole 10 hour flight."
Cons: "We did not get two of baggage at the destination."
Pros: "I got some rest"
Cons: "unable to charge my phone or watch movies"
Pros: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Cons: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Pros: "Lovely staff, good food, great movies."
Cons: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Pros: "Very friendly service!"
Pros: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Cons: "The food was okay, not that great."
Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Cons: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Cons: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Pros: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Cons: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Pros: "The cabin crew were fantastic and funny"
Cons: "Tiny seats"
Pros: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Cons: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Pros: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Cons: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Pros: "A nice short flight"
Cons: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
Cons: "Crew sucked, comfort sucked, british air sucks. Worse than even US airlines which I didn’t think possible"
Cons: "I paid $68 to pick up seats on airplane, but they didn't give us the right seat numbers that we wanted"
Cons: "I paid extra for the seat but it was very cramped."
Pros: "Seats were small."
Cons: "The boarding process was inefficient and long. The seats don’t recline and very little leg room."
Cons: "Nothing except the airport"
Cons: "Flight was late, boarding was archaic, seat pitch in for economy was tighter than I am accustomed, Could not purchase foo or drink because cash was not accepted & my credit cards were denied for offline purchase. No snacks or drink machines in boarding waiting area. Crew looked uninterested"
Pros: "Friendly crew"
Cons: "Hectic boarding; airplane seemed very old"
Cons: "The plane, the arrival time and the service"
Cons: "Not even a free water/soda was offered, need to purchase everything."
Pros: "Crew on British air very nice"
Pros: "crew was lovely"
Cons: "older plane - air conditioning was dripping on one of our seats"
Pros: "Polite and funny crew"
Cons: "Snacks and drinks for money"
Pros: "Crew was friendly, courteous and very helpful. On time arrival despite a late departure."
Cons: "As a new user of the app I expected information to flow more fluidly. Gate changes were not communicated through the app unlike several other airline apps I use. My biggest complaint, if you will, is the requirements to pay for anything one wants on the plane. A soda, water, bag of crisps/chips, all for purchase. For the cost of the airline ticket, even our "no checked bag" ticket, you could at least afford to give passengers a can of soft drink or a water and inexpensive bag of pretzels or crisps. Seat was basically comfortable, not great but comfortable. Departed late but arrived on time"
Cons: "Always late always charge for water that’s sad"
Pros: "Left a bit late, but not the airlines fault. Crew was friend, plane was ok."
Cons: "Nothing really."
Pros: "Crew did their best while sweating with the passengers especially prior to take off"
Cons: "Everything was good"
Pros: "It was a pleasant and smooth ride. The crew was friendly and responsible"
Cons: "There was only food and drink for purchase, no complimentary water etc. It was short trip and no problem for me"
Pros: "Only good thing was that British Air didn’t crash us"
Cons: "British Air overbooked the flight; I checked in on time but there were no seat assignments left. I went to the gate anyway to try; the gate attendant kept me waiting for a seat so long that the gate closed. He was not nice. His colleague booked me on a different flight to LCY airport (instead of Heathrow). But that different flight got diverted to Manchester. So the fast that BA overbooked cost me an extra 6 hours and $140 to buy a train & tube ticket to get back to Heathrow. The fact that there was not a single smile among the staff, and I had to argue to even get on the second flight, is inexcusable."
Cons: "Being charged for everything! Even a coke....really! Couldn't reserve a seat until 24 hrs. without paying extra ."
Pros: "The crew, all the way around were very attentive & courteous, food was great!"
Cons: "I was completely satisfied with this airline, would use again!"
Cons: "Absolute nightmare dealing with British cancelled flight and then having them rebook me with American, their "partner" company. Spent three hours this morning dealing with these two unprofessional companies and their lack of communication between each other."
Pros: "Crew in board was great"
Cons: "Representative at gate was rude reminding me I was late when we had to wait on bus for others."
Pros: "Made the long flight feel short and very comfortable."
Cons: "It was fine, it’s just a flight."
Pros: "Ease in getting the boarding passes. The people were very kind and understanding and informative."
Cons: "Nothing I didn’t like. For a person that is not a flyer I don’t have any complaints"
Pros: "Timely and good crew."
Cons: "No jetways in Frankfurt. Had to board using stairs."
Pros: "Seats very tight on BA. Departure late, arrival late - had to run to Terminal 3 to catch plane to Philadelphia."
Cons: "Seats, woman at check in very rude."
Cons: "The passengers on the plane were rude. No consideration for others when departing the plane."
Cons: "Boarding at Frankfurt difficult"
Pros: "On time"
Cons: "Check in counter make difficult: my cary on luggage is standard, they should know it."
Cons: "Flight was cancelled less than 12 hours prior to departure. The airlines switched our flight to one that ended at a different airport (where our car was not located). Called the airlines multiple times but only heard a message that they were "busy". British airlines was again unable to help us at the airport. We had to go to American to have them "hack in" and adjust our British airway flight itenerary. I will never fly British airlines again. They couldn't have been less helpful if they tried"
Pros: "Crew was fine. Didn't really do much."
Cons: "No food or beverage served on this 1.5 hour flight unless you paid extra. Not even water. Had to pay extra to select seats. You could wait until the day of the flight and do it for free. I wish I was informed of this before purchasing the non-refundable ticket. BA "customer service" was absolutely no help on this front and merely reiterated their policy. They are NOT a premium carrier and their practices have relegated them to bargain carrier status. I will not fly BA again."
Cons: "We couldn't enter the gate area until about 30 minutes prior. There wasn't anywhere else to wait so eveyrone nded up standing around the gate. Which blocked the hall to the restrooms and ended with a lot of people standing at a store front."
Cons: "Having to take a bus to get to the aeroplane"
Pros: "Punctual, relaxing."
Cons: "No free refreshment, not even water."
Cons: "Why can't Germany load planes from concourse ramps instead of busing and so many stairs. Frankfurt airport is so poorly designed and how much of my ticket is for buses and bus drivers, etc."
Cons: "Horrible service I had to have my flights changed completely twice."
Pros: "was not impressed with this experience in any way. The flight was late because two elderly could not walk the stairs. The train to the terminal was horrible."
Pros: "The staff were friendly and boarding/ getting off were a breeze. I loved how much space the aircraft had inside."
Cons: "Tight seating was fairly uncomfortable."
Pros: "Wasted nearly 3000$ Worst custmober service never buying ticket throggg you or just fly again They wanted a doctors note I sent it so many phone calls so much money spent on them ended up stuck in London sick without a ticket to return had to purchase a new ticket pay for hotel transport everything"
Pros: "Entertainment system and seats."
Pros: "Staff was friendly. Great snacks!"
Pros: "Convenience to return to Heathrow with enough time to navigate customs and security and make my connection. Fare price was good"
Cons: "Flight was an hour late and the lines for immigration were more than half an hour. Little legroom."
Cons: "Tight seats, not much for entertainment"
Pros: "Breakfast was good and a surprise. Short flight so did not watch any entertainment. Crew was nice."
Cons: "Checking in at main desk was chaos. Waited in line forever only to be overcharged for my second checked bag compared to their website rate. Inefficient people manning the desks. Boarding was just as chaotic. Crew acted new/disorganized. Seats extremely hard, very little padding. Old plane."
Cons: "It takes a long time to clear security/customs in London."
Pros: "British offers a variety of comforts such as abundant drink and food as well as entertainment to keep the long travels interesting."
Cons: "On my way to Europe BA lost my custom made titanium crutches that cost over $750. They were moved without my consent to the holding of the plane, with checked baggage. The crutches were not tagged when moved without my permission and are now lost with very little chance of finding them. In the three weeks since they have only replied to one of my emails to say they will not provide compensation even to replace the crutches. It disheartens me they have a lack of care and urgency for equipment that is so vital for daily mobility in people's lives."
Pros: "Arrived safely."
Cons: "Bumped from business to coach and given a lousy $300 voucher."
Pros: "Crew was helpful and fine."
Cons: "Don’t delay all your flights American Airlines. They are never on time."
Cons: "Lack of a crew delayed flight 4 + hours."
Pros: "Crew good seat was better than than the last. Food really good"
Cons: "Shorter fly time"
Cons: "All of group 9 had to check bags on a flight that was already delayed and arriving after 1am."
Cons: "Sat on the ramp for an hour with no A/C, no water. Jaded crew. Not good overall."
Pros: "Plane was nice and comfortable, enjoyed blanket and pillow. Cabin soft drink service was good."
Cons: "Ok movie selection, more less R rated movies to choose from would be nice. Served snack literally 20 minutes before we landed, kinda silly."
Pros: "Great crew! Comfortable seats!"
Cons: "4 hour delay is unacceptable"
Pros: "NO NO"
Cons: "Delayed more than 2 hours"
Pros: "Comfortable seat, no middle seat on my side of plane."
Pros: "The check-in was pleasant. I was treated politely, the staff was friendly and helpful."
Cons: "People at the gate while boarding were quite rude."
Cons: "The flight was booked. A lot of families were separated. It included family with the small children. Passengers were running around asking to change the seats. The entertainment system was very slow. The sound made cracking noises. The flight was over two hours late. In addition, we had to wait for our luggage over 40'. The luggage was wet."
Pros: "The food and the snack was pretty good"
Cons: "I paid $20 for the 24 hours of Wi-Fi and it never worked On either flight. The guy sitting in the seat behind me kept putting his knees into the back of the seat to prevent me from reclining so that his girlfriend could sleep with her head in his lap, so I could not recline in sleep on the long flight from Munich to Philadelphia. I don't have any of these issues when I fly on United. If you want me to fly on American more than I suggest you fixed them."
Pros: "It was on time"
Cons: "Delayed on the tarmac"
Pros: "Flight attendant was dilligent"
Pros: "I am so glad that there is a direct flight from Des Moi es to Philly. Our flight home arrived a little early and the crew was very responsive and professional."
Cons: "2 hour late departure. could not get there story strait on why the delay, finally they went with weather delay. steward reminded me of a bunch of people unhappy with there jobs. need to work on customer service"
Cons: "American Airlines DISCRIMINATES especially against the elderly! The airlines took my family of 6 off the flight that I booked 6 months in advance, and I had no flight out of Munich, Germany. I do not know why. I called and had them put us back on the flight. I paid extra for seats so that we could all sit together. The seats were given to others and my family could not sit together. The American Airlines employees were not helpful at all! The agent, Rowna, lied to us that we would be sitting together. They will not reimburse me for paying extra for seats that I did not get. The porter that pushed my mother in the wheelchair was more helpful than any employee."
Pros: "It was on time, crew members were great."
Cons: "My video screen watching a movie froze the last couple of hours. Let the attendants know, nothing ever happened and reminded them a few times over the 2 hr period."
Pros: "great flight! THank You"
Pros: "The fact that we got home without our luggage missing"
Cons: "Flights were operated by American Airlines. The touch screens on the flights between Munich to Philadelphia. Apparently this was a known issue so I have no idea why the company didn't care to fix it. The food served was awful and tasteless. Not to mention that webjet once again made errors with out booking which the AA ground staff were nice enough to fix."
Pros: "All of the flight was OK - nothing special -"
Cons: "One of the flight attendants did not like her job at all - like a robot - no smiles, frustrated and bored"
Pros: "I had a relaxing trip everything went smooth and the crew was very nice and helpful"
Cons: "the only thing I did not like is the food choice because it seems like every airlines have the same to choices no big deal"
Pros: "Plane was comfy and food was good"
Cons: "Boarding in Munich was a nightmare. There was no place to line up and there was only one person checking tickets which resulted in 100s of people trying to push through at same time. After that we had to cram on buses and wait on tarmack for 30mins till plane was ready and then everyone rushed on the plane."
Cons: "This was actually an American Airline flight with other carrier names. I hate how AA tries to get passengers to pay more for seating. Even less than 24 hours before the flight they were trying to trick me into selecting a less desirable seat or pay an additional $93 per seat. It was only because we got to the airport early did better seats mysteriously become available. Even after selecting seats they still tried to get us to pay for "better" seating."
Cons: "They were late because of bad scheduling and the gate agent was rude"
Pros: "Safe, efficient and pleasant flight. I would fly American again. I appreciate getting a soda and snack included."
Cons: "No movie. I got "spoiled" on flight from Seattle to Phoenix with a movie perk. Was looking forward to another on the 2nd leg of our trip. I thought maybe it was an "American" thing. ... but apparently just got lucky on first leg."
Cons: "The flight was delayed 9 hours for mechanical issues and they were not able to do anything. Since booking with Kayak neither Alaska airlines or American Airlines would help in getting us an earlier flight and both airlines said they couldn't help after repeated calls. Won't be booking any American Airlines flights throug Kayak again."
Pros: "The smoothness of the ride"
Cons: "Boarding was rushed then we sat on plane for an hour before take off. Then movies i wanted to watch wouldnt work and crew was annoyed and not helpful. Food was ok... mashed potatoes would have been better as rice with chicken."
Pros: "When we printed out our boarding passes the two seats that we bought were not listed. The agent at the boarding gate was awesome and got us two seats together. The flight was smooth and the flight crew was very good."
Cons: "The time allotted between flights was too short."
Pros: "Announcements and directions on landing in Philadelphia were very complete and helpful. Crew came around multiple times offering drinks."
Cons: "Baggage unloading took 40 minutes to begin. Caused jam up behind other arriving flights at customs and everyone in big rush to catch connecting flights. Entertainment good but touchscreen was not responsive and frustrating to operate. Long walk to new terminal for connecting flight even though flight was listed as the same flight number for both legs."
Pros: "Plane was not full and seats seemed spacious. Everything was on time."
Cons: "the entertainment systems was very slow to respond to the touch commands on the screen."
Pros: "The flight service was consistently adequate and the attendants made sure to provide many opportunities to stay well hydrated"
Cons: "There was a screaming child that made the trip almost intolerable. No fault of American, however, perhaps the attendants could have made some additional suggestions to the parent to help him quiet his child."
Pros: "I paid for extra leg room and I got it. The only thing I was in the row right behind first class they require you to put all of your carry-on above even a purse. I had never had that before but I guess that's common practice."
Cons: "Poor snack options"
Pros: "The staff was friendly and helped me reroute my flights."
Cons: "I took a 3 leg journey so I expected to be flying all day, but every flight was delayed going out and one flight was delayed coming in. Plus there are never any gluten free snack choices on the flight."
Pros: "Outstanding crew and pilot dealt with some tough weather issues"
Pros: "Entertainment options were outstanding , 4 movies and 10 hour flight is quicker than quick."
Cons: "Nothing on the flight. Could not pre-board on line, so instead of a zone 2 loading sequence we got zone 4. as a person who flies to Europe 4-5 times a year I do not enjoy getting on a plane in the Zone 4-5 sequencing."
Cons: "Checking one bag took 30 minutes. Very stressful"
Pros: "Everything was good"
Cons: "Why are there no more blankets?!?! Or if there are - they are for First Class only. Ridiculous"
Cons: "The fact that American Airlines woman at the gate when we showed up at 12:10 pm for 12:15 pm flight asked us if we were the four people from the airberlin flight and told us that they knew our flight landed late but that we were too late to catch this flight home because they closed the gate. She barley gave us direction on what to do about getting a new flight or fudging our bags."
Pros: "It was a great experience. Flight on time, excellent seats, even though the reservation was made one day before flying out due to an emergency. Wonderful flight crew. Will suggest to others and fly likely again."
Pros: "Not crowd, got a exit row seat. Plenty of room"
Pros: "The movies were great and the staff was friendly"
Pros: "The flight was great. There was free in seat entertainment with tons of movies! The flight attendant gave me free fruit & cheese plate to go with my wine. Great service, easy fast boarding & the flight was early!"
Airlines flying from Germany to Des Moines have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Germany to Des Moines
Masks required on board, masks provided on flights from Germany to Des Moines
Social distancing seating
Middle seats unavailable to book on flights from Germany to Des Moines
Testing for antibodies, testing for symptoms for flights from Germany to Des Moines
Waiving of change fees. Search flexible flights from Germany to Des Moines