The flight was an hour and a half, the crew didn’t bother serving drinks to the 13 passengers in Premium economy for the first 50 minutes…. And then just threw some wrapped sandwiches and gave us some soft drinks
Premium economy have nothing to do with crew because they don’t served you anything different than Eco
The aircraft knew from advance that the entertainment was not going to be available but you can not even charge your phone/tablet. Food can be a bit more generous
My trouble was also with kayak. I put in to your search engine the dates, times, cabin and amount of luggage that was needed. When arriving at the airport we were charged $280 extra. I have booked thru Kayak for years. Never have I encountered such a mistake. The entertainment was below average. The food terrible. The check in outrageously slow and the complaints continue to add up!
Great customer service both on and off the airplane. Flight was very comfortable. Thank-you!
I had booked my wife and I on AR from BUE to MIA on January 10th and secured seats 6A and 6B. When I checked in AR claimed one ticket was booked for the 10th and one for the 11th. They forced me to by a new ticket and charged me an additional $2,400.00 USD. I want a refund. Rob Austin
I tried to add checked baggage through the website; the amount was charged, but the payment was not linked to my reservation. As a result, I had to pay again at the airport and only received a refund three weeks later, thanks to my bank’s intervention. The flight was delayed, and the boarding process was poorly organized. Several boarding groups were in the same line, which made boarding very uncomfortable. The food was acceptable, but the beverage service was limited. While drinks were available at the back of the plane, it would be better to offer more beverages during the meal service. On a positive note, the cabin crew was very kind and professional, and we arrived on time according to the revised schedule.
The check in staff were so friendly and accomodating. Loved it. very rarefly you find that in other airlines.
Boarding was uncomfortable. Groups weren't boarding in an orderly fashion because everyone was taking to buses together. It was 90 degrees, but there was no air-conditioning. We left 40 minutes late without explanation. Uncomfortable!
Outstanding service both from ground staff and onboard staff! Very helpful in making changes to our schedule when our trip ended sooner then expected
The plan was delayed and left DC 90 minutes late. However, it showed a 20 minute delay on the delta app, then a 12 min delay. It turned out to be an hour delay. I found out where the plane was with flightaware. Stop keeping customers in the dark about what is going on.
Everything went smoothly, although the usual gripes about airline travel were still present: the boarding process is inefficient, the snack selection is limited, and so on. Since there was extra space on the flight, the gate agent rearranged many people's seats to put people on the aisles and windows, leaving the middle seats empty, as much as possible, which was pretty great.
Landed without a gate ready. Plane is extremely old and dirty.
All the amenities was wonderful, if they could keep their prices that low. I'd fly with them all the time.
Very old plane with no inflight entertainment. I purchased the internet pass and it was nearly unusable.
My tray was broken so i had no place to work or eat except my lap. Flight attendant said I would get an email with some credit or miles, it was a complete waste of time as I could only function at about 20% of normal. I have not received anything yet.
Short trip, no food and therefore no expectation for much interaction with staff who were pleasant and professional. My critique is on comfort of the seats. Exit rows and comfort seats do not provide enough personal space for 3 side-by-side seats, especially when in the middle row. Some passengers are not considerate of the middle seat and there should be signs that state something to the effect of: "please consider giving middle seats use of the armrests."
My flight yesterday evening was delayed 3.5 hours with no water or food service. Poor experience
Transparency from pilots, quick boarding and exiting the plane, staff greeted to each and everyone,
Didn't like sitting on the waiting pad for 30 minutes right after departing the gate. If you're going to do that, just don't board so people can still get up and walk around in the terminal. My luggage was damaged by the baggage handlers.
