Moved to earlier flight which unexpectedly had maintenance issues initially indicated as quick fix to ultimately plane changes. Moved back to original flight, also delayed. In all cases customer updates and communication very unclear, no updates on drivers for delays.
Flight was delayed. No urgency by American Airlines team to assist those with connecting flights. It was basically you are on your own to run through the terminals to try and make your connection. Thanks, Mary
I have never been assaulted they way I was today in Charlotte - shame on American
One of our group members was struggling to walk. In Charlotte we asked for a wheelchair and she was accompanied by Desmond. I was impressed by his patience and attention. In Boston she received the same service. I didn’t get the name of the helper but she went above and beyond in assisting us. A great AA service
Better snacks but flight and crew were amazing on this flight
Found that the plane used for this short flight is smaller and therefore the seats are really squeezed tight.
It was the most un-special flight experience in my life.
Plane was super cold. No entertainment unless you were with mileage program Getting off the plane was super slow
Flight was on-time, boarding was flawless and the crew was friendly.
The staff are very, very professional. It's what flying should feel like.
Horrible airline .. my flight was cancel , the only offer to flight next day was no good for me , representative from spirit advise everybody to buy the new ticket from southwest airline and spirit will pay back the money we spend on new ticket but after we did this they don’t want to pay us back , .. customer service is not help anybody Chat text messages it is horrible also , robots can’t answer and help u with anything … I send the complains to head quarter in Miami and department of transportation
Attention to detail. Luggage was lost in flight, after I confirmed it was connecting. Never made it to the destination airport.
The ticket price are reasonable, however, they can do better with the price on the luggage. Overall, I will continue using spirit.
That this is my second time the they cancel flights and they always wait until the last minute to let people know
The flight was supposed to leave at 6:22pm we are just now leaving the gate after deplaning twice at 1:07am.
Spirit is always late. Every single time. Always a different reason
Flight was delayed more than 3 hours, and the metro had stopped running by the time we got to the terminal well past midnight, so I was stranded, alone, with no way to get home until the metro started up the next morning.
Flight was delayed due to waiting for crew! Flight attendants did not offer us food or drinks. Did not communicate with them at all other than at boarding and leaving the plane.
Crew was very nice. Take off and landing were great. Economy seats are not comfortable. Extra cost for snacks.
Flight has been canceled 10 minutes before the departure time and no explanation was given. What a joke of a company
