Significant unexplained delay in boarding caused me to nearly miss connecting flight. Cabin crew was helpful in expediting deplaning and gate notification .
Super narrow seats, no in flight entertainment for long direct flight and limited snacks of 1 packet of cookies. Nice crew and patient staff.
I liked the flight. What could be done better is that airplanes should seat the passengers from back to front and not front to back.
The WiFi worked for entertainment but a nearly 4 hour flight should have personal tvs
Your survey needs to include a does not apply button.
The ladies at the ticket counter (at least I think they were ladies) gave me bad information about the closing of the gates at thirty minutes before schedule takeoff and, therefore, I had only ten minutes to get through Checkpoint Charlie and to the gate in order to make the flight. I got there a minute or two after that thirty-minute window but was able to board easily. I noticed that many boarded much later than I did. So that closing the gates thirty minutes before takeoff was not true. The service was superb on the plane. The flight attendants were as nice as can be. The flight was very comfortable.
1st flight I missed because security crew wasn't there yet to process us because of ice in Portland. Yesterday’s flight was cancelled by Alaska 2 days before due to inspections and then Alaska booked me on another flight 2 days later with no other options available to me.
First time flying Alaska. We were able to fly standby on an earlier connecting flight from Seattle to Spokane, which was nice so that we can get to our hotel an hour earlier. Gate agent was very accommodating. Will fly again.
All of the employees of Alaskan air are very friendly and personable. It was a great flight!
It was clean and well maintained plane. Service was great. I could not connect to internet.
Flight boarded 2.5 hours late (my second southwest flight of the day with late departure), the gate agent was grumpy and unhelpful. Said she was "tired so we aren't going to follow normal boarding order". No complaints about the actual flight crew.
Your computers were down and took a long time to check baggage
Southwest has lost most of what made it special. The flight attendants all used to seem fun and like they were having fun. Now they seem just miserable. They do NOT seem happy to give you your pretzels and drinks. They stick it in your hand or on your tray like it's an annoyance. They bark safety instructions at you. It's not just this flight but the last few SW flights I've had to SNA and SAN as well and it's not just me. I've informally surveyed my colleagues (business and leisure travelers) and these feelings are consistent. The tickets are similarly priced to other carriers and the seat assignments make boarding slower. The free luggage and free ability to change flights is still a differentiator. You lose that and there's virtually nothing special left.
Fairly good - the seats seemed more comfortable on this flight. The staff out of Detroit were quite friendly. But they directed us to the wrong carousel for luggage. :(
It was as expected and I was grateful for the wheel chair help and ease of use.
Southwest's seats are the least comfortable I have ever sat in.
Tight seats. Be prepared to sit in the middle if you are in boarding group C.
This was a connecting flight for me and I had already traveled for 7 hours. First, the Pilot didn’t show up and then the gate changed twice, after which the flight was rescheduled for 2 hours later. This made me late and I had to make other transportation arrangements to get home to Astoria another 1 hour & 45 minutes away. This cost me $250 more than it should have. Will not fly southwest again.
Southwest is a discount airline. I get it. You take the (usually) good pricing with the bad (cramped). But Southwest is becoming more and more like the cut-rate airlines *cough* Spirit *cough*. It used to actually be a fun experience. e.g. paying for WiFi is bad enough - having to pay for it on each leg of a flight is ridiculous. Yes, I've seen your numbers that it only "impacts a small percentage", but you and I both know that is misleading at best. While I used to try to fly SW exclusively when flying domestically, now I'll look elsewhere very frequently and price being equal (or close) I'm going to the other carriers.
Long layover in Chicago. Wish that could have been lessened.
Great quik boarding, friendly gate agent and crew. Let early
We sat at the gate for over 30 minutes, with no indication as to why
All was fine. Small plane so no food or entertainment.
Very aggressive at the boarding area of only allowing one person passed a line/ sign
Delayed 7 hours Crew and employees were nice Extra long flight but at least we got in
I love how the flight crews are now saying what the weather will be like, when we can expect to be able to get up and use the restrooms etc. I have to say also that our flight crews this trip were incredible - fast and courteous - and somehow managed to do the service even on these short flights with a few bumps. The only reason for an ok rating on entertainment was because these short flights are on planes without seatback displays but that's ok because I just download shows on my iPhone beforehand.
Our flight from Detroit to LaGuardia on Thursday 8/20 was delayed from 555 to 910 due to storms and a ground stop at LGA. It’s never fun to be stuck at the airport but I thought the desk crew and captain handled it well and kept us informed. I especially liked how they referred to us as their “LaGuardia family.” I am a loyal delta customer and this is one of the reasons why.
The meal tray was not usable it was completely uneven
Chaotic boarding at these gates, multiple gates squeezed in at the very end of a concourse, behind a restaurant. Agents gave up on boarding by individual zones. Flight itself was uneventful, which is all we hope for any more.
Weather in Atlanta necessitated an hour's hold on the tarmac before we could leave Detroit. The plane was packed, and I expected some surliness. But no! The crew was fantastic (jovial even!), responsive to people's needs, and kept us informed. Consequently, the passengers took the delay in stride, and what could have been an ugly situation turned out to be no more than a minor inconvenience. The crew were the stars here.
I especially enjoyed having a lightly packed flight which enabled me and my wife to occupy a three seat area with nobody in the middle seat.
Had a one hour delay due to mechanical issue. I didn’t think I’d be able to make my connecting flight, but they waited for me and greeted me when I arrived to help things run smooth.
This flight is a quick way to get to Chicago, but a bit expensive.
Staff were good. My seat was in need of repair, but for a short flight was not problematic. Usual basic snack and drink setup that you'll find on any US carrier. Over, a decent, basic flight.
I will never book a flight through Cheap fare. They booked me from Portland Main . And would not give me a refund, so I bought 2 tickets one for 299. From Portland Main to ORD. Then I had to buy a ticket from Oregon PDX to ORD that was another 440. So Just so you know they even told me it was there fault but no refund. Bad bussniess. I did inform United but they said they couldn't help me due to the fact I booked through Cheap Tickets. Never again. And I'm spreding the word. I let everyone know at my 50th class reunion
Pilot Erika DeLong made us feel safe and at ease in a frankly scary time to be flying. Her warm smile and greeting and excellent command of the aircraft in foggy bumpy weather helped us all to calm our nerves and get us home safely.
Not enough room between rows and food was gross. $160 baggage charge?! Never again.
East Lounge in Denver was terrible. Turning away active military on orders? Really? Sad.
Clean and plenty of room for handbaggage. Leg room was cramped compared with the 777 from Frankfurt.
Staff friendly and app worked really well. Modest delays were frustrating
Plane was hot and miserable and the crew was rude!
They switched our terminal 3 times and we were delayed for four plus hours!!!
It was ok. It was expensive to check 2 bags ($75.00 per bag), and then it took a long time to wait for shuttle to take us from one terminal to the terminal where the plane was taking off at LAX. And all of this for a flight where we had to pay for any food or drink that was not water.
The delay was ridiculous because nary a word escaped from the gate attendant regarding our flight status. It was a complete joke.
The seats were awful, hard plastic covered in sheet vinyl. The airline tries to scam you into paying extra to get seat together when the flight wasn’t full. They were going to separate a family with young children but my wife who had a row to herself gave up her seat so the young mom could be with her young boys. I’m never giving this airline my money again.
The worst flight of my life. Never will I fly frontier again
Flight was delayed 3 times, would have been nice to have received text message instead of email notifications. Frontier app wasn’t even updated accordingly, no gate number disclosed. No agent at front desk of gate to inform of delay. Very confused and left if the dark
Seats were extremely uncomfortable and it was very hot on the plane.
Xmas Day- Flights were on time for departure and arrival, baggage check in and boarding process were hassle free, baggage also arrived without any delay. Satisfied customer on this journey.
Boarded late, no communication as to why, a lot of turbulence
