Pros: "Crew was very friendly and took good care of the passengers"
Cons: "The DCA airport was having some problem. 1.5 hours late. Not very good."
Pros: "Good flight as always with Delta. Sat in economy comfort, so of course the seats was comfortable. Flight Attendants were great."
Cons: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
Pros: "I always appreciate in-flight television even on short flights."
Cons: "Very tight seating."
Cons: "Flight delayed from Detroit. Closed door to Birmingham flight 20 minutes before schedule time. Rebooked me for Friday!"
Pros: "The crew was fantastic. Friendly, professional"
Cons: "The boarding process was cumbersome. The desk people were unfriendly, unhelpful. Could not give us a seat assignment until the very end of the boarding process. Not a very friendly experience. I felt very ripped off"
Cons: "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"
Pros: "On line customer service was very courteous and helpful."
Cons: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
Pros: "Very friendly and efficient. Food was hot and red wine excellent."
Cons: "Flight was totally full... At least everyone had a mask on American does not space seats like Delta does I will be taking Delta whenever possible"
Cons: "I bought WiFi for my iPhone on the flight and could barely use it because it kept kicking me off and was super slow."
Cons: "I think boarding from rear would facilitate faster boarding And eliminate people blocking Aisle ( standing in aisle and digging In their carryons preventing people From finding their seats further down the aisle. Also people with a connecting flight Pressed for time on their next flight Departure...Should be allowed to deplane first..so they don't miss their next flight."
Cons: "A small meal would have been appreciated for first class cabin. Al that was offered was a cookie."
Pros: "The snacks."
Cons: "This was the worst flight I've ever been on. Delayed 7 hours. Made it to deicing pad only to be told we needed to turn back to the gate due to technical issues. Kept being told 15 more minutes until departure."
Pros: "Th flight was a few minutes late boarding but we landed on time. It was a nice smooth flight!"
Pros: "It was on time. I liked the head rests on the seats."
Cons: "There was a lot of announcements on the very early flight trying to get people to signup for a credit card...too early for all those unimportant announcements :("
Cons: "Disgusting attitude from the flight attendant. She laughed at me when i told her i was transgender"
Pros: "Easy check in."
Cons: "Service staff was friendly enough; maybe I’m used to southwest. As someone who is anxious to fly smiling faces are always appreciate."
Pros: "The flight crew was friendly and smiling."
Cons: "The seat in economy was incredibly uncomfortable. Seat had a slight forward incline which made a finding a relaxing position impossible."
Pros: "Crew was friendly and helpful. Inter Seat spacing was not convenient."
Cons: "Ensuring seat in front of me was fixed to ensure it doesn’t over recline"
Pros: "Crew were friendly. The entertainment system they have was excellent. Plus gave out free ear buds, cheap ones I’m sure but still free."
Cons: "The leg room on this flight was very tight. I’m a short person and it was still very tight and uncomfortable."
Cons: "It took 45 minutes for the luggage to arrive at the carousel, and they sent it to the wrong carousel. Not sure if it was at the other one the whole time, or just took that long."
Cons: "We were delayed in Detroit due to deicing the plane. We landed in Houston late. They let us and a few other couples off the plane first so we could make our connection. We sprinted off the plane and arrived to the gate two minutes after they closed the door; plane was still there and they would not let us on. United knew we were coming and they closed the door anyway. The next flight out to Liberia, Costa Rica wasn’t for two more days. They ended up rebooking us on a flight to Panama which had a connection to San Jose, Costa Rica. Much farther of a drive from that airport. Very disappointed in how United handled this situation, we were told if it was a bigger group they would have held the plane for us. I will never fly United again but I know it has nothing to do with Kayak. Kayak has always been great and is my go to for booking plane tickets."
Pros: "I was connecting from another flight. The plane left on time, and arrived earlier than planned. I've had much worse experiences on domestic flights, and I was expecting delays."
Cons: "I was assigned a seat in the last row on the plane. during the flight two stewardesses sat in the area behind me. they were VERY LOUD during all the flight. So loud that I couldn't read the book I brought along. This was the leg from DTW to DEN."
Cons: "I had to cancel my trip due to family illness. And I guess that is not acceptable to United Airlines for a refund or reschedule without a fee that I could actually buy a new ticket for the cost of their fee. So I am losing out $578.00 Not happy."
Pros: "The flight was fine. Nothing that should have been positive stands out as missing."
Cons: "The first class flight attendant (male) was the worst. No interest in being on the plane, didn't bother to speak clearlybon the announcements. United should pull this person off of flight duty and deal with this person. The second is a terrible parent who let their kid cry the whole flight and afterwards in the jet way. This wasn't an infant had to be 4-5 years old and there was no parenting at all. The kid was old enough to be talked to. If you're kids can't handle flying, you don't get to fly."
Cons: "Cancel my flight I had to buy my own hotel room"
Cons: "Seats not comfortable, took almost an hour for the luggage to come out and then came out on a different belt then posted."
Cons: "Was a great flight. Friendly staff, fair amount of space to be comfortable. Overall very nice"
Pros: "Boarding was painless. Flight attendants were nice."
Cons: "Nothing in particular. Just remember it is a low budget airline."
Pros: "That it got me from A to B."
Cons: "Going from PHX to DTW I didn't recieve any confirmation email 24 hrs in advance. The AC in the cabin wasnt working and was unbearably hot. From DTW to PHX still didn't get a confirmation email 24 hrs in advance again with any policys or check in. Arrived "on time" but wouldn't let us and other paying customers through to our gate...wanted to make me pay additionally for our return flight the NEXT day when we both had to miss work. Was very disappointed with customer service and the way thinga were handled from the beginning. Frontier has really declined as of recent. Supposed to be going on a trip in October and initially was going to use frontier but not sure I will be any longer. Wouldn't recommend to anyone after that."
Pros: "Quick boarding, and fair service"
Cons: "Nothing super fantastic to say, but also no real complaints!"
Pros: "The crew was wonderful. They had a funny sense of humor and made the flight fun. This was my 3rd flight with Frontier in 6 months, will continue to fly you have affordable fares..."
Cons: "The flight was delayed 1 hour. I think it is ridiculous to charge customers for water."
Pros: "Before our trip, I read some mixed reviews, but honestly the experience was what I expected. The crew was really friendly and attentive, our flight took off and landed on time, so that was great."
Cons: "The seats were only so comfortable, and don't recline, no in-flight wi-fi, and everything needed to be purchased as extra. This was what I was expecting though, so I came prepared with my kindle and snacks purchased from the airport."
Pros: "Nothing"
Cons: "The flight had been delayed 4 1/2 hours. This was because they were waiting for another plane to arrive due to mechanical problems. The plane seating is cramped and no leg room. Nothing special about your flight attendant.."
Pros: "Crew was pleasant. Boarding was quick."
Cons: "Plane was delayed half hour. Could have been cleaned better. Forward bathroom smelled like urine. Don't like the request for tip when purchasing food or beverage. We are already charged for EVERYTHING!"
Pros: "Gate crew at Denver on May 2nd (afternoon) were just disorganized and confused. She was just stressed out for no reason. Seems like not a people's person and can't stay calm at ALL. Can't handle stress at all"
Pros: "It was ok, male flifht attendant super friendly"
Cons: "The seats weren't that comfortable for my husband due to his height."
Cons: "Would have been nice to be able to recline the seat a bit. To straight up"
Cons: "Checkin in way terrible at airport No organization and long lines Even though we checked in online"
Pros: "Nice crew"
Cons: "Every time I've flown with spirit there's been long delays. I understand it's a cheaper flight but they should still respect people's time a little bit more than they do. At least compensate us with something for the time we lose."
Pros: "Flight was smooth especially considering the fact that it was raining and we flew in the clouds for 45 minutes"
Cons: "Besides the fact that I had to pay to reserve my seat I was charged 2 different amounts for the same seat and the flights were similar in length. Not sure why the difference."
Cons: "Flight crew was rude to passengers, and during the overnight flight had a three hour long very loud conversation about their personal lives. Any passenger that approached them was treated poorly. The airplane floor and seats were dirty upon arrival. As with any low budget airline, the seats were uncomfortable and there were no entertainment options. Check in was a nightmare with insane lines and passengers barely getting their bags and check-in figured out before rushing to the gate. Recommend arriving three hours early if you don't want to wonder if you're about to miss your flight through the checkin and bag drop process."
Pros: "Nothing"
Cons: "The flight was delayed 2 hours for "weather" even though we were going from Las Vegas to Dallas TX and there was no weather problems preventing other airlines from departure... I had a connecting flight which my layover was originally set for Detroit but it was switched to Dallas last minute... the seats were dirty and filled with food and debris from previous passengers, I had to wipe off my seat before I sat down... I think of all the flight attendants on my first flight only one was pleasant and professional as a flight attendant is expected to be... the 2nd flight was a little smoother in the since that the flight attendants were warm and welcoming however After a long day of traveling and flight delays I wanted to rest and I immediately noticed the seats did not recline not even a little, and the tray tables were the size of an iPad mini... it was very hard to get even a little comfortable for the almost 5 hour flight.. it was very uncomfortable.... then there's the baggage fee. $57 for a carry on I would rather pay the extra $57 to fly with a better airline... and to get to the airport and be told that they only accept cards for baggage fee no cash... who doesn't accept cash?? Especially in a place like Vegas. It was unbelievable.. but they conveniently had atm like machines that can turn your cash to card for a $5 fee.... it seems like they advertise the airline to be less expensive than others but in reality they're not!! They nickel and dime you with all of these fees to the point that you eventually end up paying the same price it would cost for a better airline only difference is you pay the same price and still get crappy service... I would never Spirit again. That was my first and last time, and I definitely wouldn't recommend it to anyone else."
Cons: "I missed my flight because on of the spirit agents made me wait at the wrong gate and then spirit team agents took so long to work with me."
Pros: "flight was just fine"
Cons: "I paid for a seat upgrade I did not get... looked like first 2 rows were the large seats I was in row 8..."
Pros: "The low initial ticket price"
Cons: "Having to pay for a seat and baggage after buying a ticket. I got an earlier standby Delta flight on Friday so I skipped the first Spirit flight (which ended up being delayed anyway). On my flight back to Denver today, I found out in the terminal that my entire trip was cancelled because I missed my original outgoing flight. I was never notified of this cancellation through email or phone call. I was then asked to pay another $200 for a one way ticket back to Denver. Luckily I was able to fly standby on Delta again instead. Never flying Spirit again. Terrible customer service as well."