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Pros: "The flight itself was uneventful, which is what you want from a flight. Once the connection was made the next day, the flight segment went perfectly."
Cons: "Flight was over 2 hours late leaving Lima, so many people missed connections in Miami, NOBODY from LATAM was at the gate to assist with how to make new connections or how to get local accommodations for the night. This was a customer service fail. American is no better. They rescheduled the flight at no cost, but then sent you back to LATAM for help with the overnight. If we buy tickets from your website and you own the process, you should be more helpful when there are problems. The back-and-forth was frustrating. Lima airport takes a long time to go through all the checkpoints. Two hours does not give enough time. There are at least four long lines that have to be endured. This process could use some streamlining."

Pros: "Comfort on board, entertainment system"
Cons: "Older plane than on the way to Paris, did not like so much the food (except main course)"

Pros: "The crew member was great."

Pros: "Niçoise salad was great. Had plenty of room in priority with pillow/blanket/headphones etc provided"

Pros: "Not using kayak"
Cons: "Kayak booked me the worst itinerary in the history of air travel!"

Pros: "Perfect from start to finish"

Pros: "I had to buy new clothes after lost bag and since bag had been lost twice during my trip, I was reluctant to check the bag. It was of size to cram into my carry on so I did that, but American staff demonstrated concern, had a sense of humor and helped me get a comfortable seat to sort of take some of the sting away. All that was great of them I was aware of being in an upgraded seat. No complaints, but it stung a little because I was deeply aware of the reinforcement of class. The small, extra comforts were wonderful and I wish everyone had them while risking their lives together over the ocean - especially the extra room At times, on the way over I felt a claustrophobic panic. But to stay positive, they were kiind, sympathetic, funny, sweet. I appreciate them."

Pros: "Nothing"
Cons: "Many things Food Services Entertainment"

Cons: "3 hours delay, NOT entertainment at all, this is ridiculous! The dinner was regular, but breakfast was terrible."

Pros: "On time. Was able to sleep through much of what was likely an annoying flight because there was no personal entertainment--the tiny screens overhead would have been impossible to see and they were showing a movie that was lame. It seemed anachronistic."
Cons: "At the Lima gate they made each passenger open their carryon and submit to a secondary inspection to confiscate all water we bought past security. No warning was given about this. I had paid airport prices for water to bring onto the plane and then had to surrender it at the gate. Of course in economy class they will not give you water or attention until you are at cruising altitude. More than one flight attendant did not smile and one was actually rude in spite of my attempts to be kind and smile. Except for one friendly person at check-in kiosk, bad service overall. They do not have personal entertainment systems, and it was like going back in time with the tiny screens you cannot see, playing a movie you either watch it or not."

Cons: "My flight from SFO to Miami was delayed so I missed my connection to Rio and now I’m NYC on my birthday instead of my final destination. The flight status was changed 7 times. And AA said they would get my bag off but they did not and now I have to wait at JFK and hope it got rerouted here. And if it didn’t to hope it can on another flight before I hopefully actually get on a flight for Rio. Nobody has comped me for losing a day in Rio and for my hotel room. And this has been the worst flight exeperience or my life which unfortunately landed on my birthday. One I’ll remember in a sad and bad way. American Airlines refused to compensate me because I got my tickets via Kayak and I haven’t been able to find a number to complain to a Kayak agent whom I sure would say I had to contact American Airlines and nobody would help or take responsilvitu for this disaster."

Pros: "Crew was great. No electrical outlets, wntertainment was mediocre. This was an old 747 that needs an update."

Pros: "nothing, didn't happen"
Cons: "The process of trying to rebook using a third party purchase and a code share ticket."

Pros: "the staff was great from check in at the airport until I landed"
Cons: "I wish the snacks were heathy like dried fruit and nuts"

Pros: "The flight was too short for food or drink"

Pros: "Easy check in."
Cons: "Service staff was friendly enough; maybe I’m used to southwest. As someone who is anxious to fly smiling faces are always appreciate."

Pros: "Lots of legroom in the exit row"

Pros: "The professionalism of the crew and the cleanliness was excellent!"
Cons: "The seats weren’t very comfortable!"

Pros: "Nothing"
Cons: "The Flight was inconveniently delayed and all they offered us were some cheap snacks and soda. I was completely annoyed by the whole situation."

Cons: "I booked the flight with Kayak and it showed the airline as Finnair, the flight was actually with American, no complains about it. The issue was that Kayak did not update me with the Flight number for American Airlines and kept sending me information about the flight with Finnair which was not going to actually take place. I had to actually call American and spend time with a Representative providing all the data to be able to get my American Airlines flight booking code so I could check in online. American as always was great! Shame on Kayak!"

Pros: "Smooth ride."
Cons: "Waited on gate agents for more than 20 mins from 1.39 pm to 2.00 pm And this was a scheduled flight. This is sloppiness."

Pros: "Flight was on time. Smooth flight."
Cons: "In flight entertainment was below expectations"

Cons: "Delay No direction help for the gate Bad seats"

Pros: "Permiten facturar el equipaje de mano ya que el vuelo suele ir bastante lleno."
Cons: "No hay tolerancia con los kilos facturados. El equipaje pesaba 51 libras y me hicieron quitar peso para después aceptar que facture ena puerta de embarque."

Pros: "Comfort"
Cons: "Nothing at all"

Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"

Cons: "Flight leaving Miami delayed 1.5 hrs Flight leaving London delayed 3hrs"

Cons: "my luggage was lost between Dallas and St petersburg russia and I waited 5 days to receive it"

Pros: "Gate was changed no one notified us and my family missedthe flight . one hou rextra wait. No apologies was extended."

Pros: "The new plane."
Cons: "Late departure."

Cons: "We were delayed for 6 hours due to a maintenance issue. Horrible customer service"

Cons: "Delay of flight do to routing maintenance has cost me a overnight in Miami. sleep only 4 hrs that day and the lost of one logged. AA employees in MIA the worst ever."

Pros: "Denver USO facility"

Cons: "They changed my flight schedule. God my refund, but missed my business trip"

Pros: "Flight was on time. Great service from the ground staff to the in flight crew."

Pros: "Best was nice plane, great seats, and efficient crew."
Cons: "Worst was plane left late, then delayed on tarmac for "passenger count". This made me late for connecting flight and made me lose luggage."

Pros: "Entertainment was good but the system had to be rebooted two times as it was getting stuck."
Cons: "crew was more about relaxing themselves vs. worried about passengers. Wrong priorities! They ran out of food choice by the time they got to our seating area which was at half point of the plane!"

Cons: "I was made to check my carry on in a rush because there wasn't enough space supposedly. I was told my bag would be transferred all the way to bogota. When I got on the plane I saw plenty of space AND when I got to Bogota my bag wasn't there. My carry on had my most important belongings for in case other luggage was lost. It's not faire that other passengers get to carry on suitcases and a personal item and I can not being my small backpack. It's very inconvenient since my rain gear, my shoes and my Phone chargers are in that bag."

Pros: "Crew was friendly and attentive. First class food offerings were good for a domestic flight."
Cons: "Entertainment system on this A330 did not work for the entire flight."

Pros: "Flight was on time! Boarding and deplaning was excellent."
Cons: "Food service was below standards for any airline! Sandwiches were stale and salad was soggy. Very disappointing."

Pros: "Originally on American. They couldn't get a door to shut so moved me to British airways. Which is much nicer anyways, so no complaints there, however, American decided they would still deliver my luggage. 24 hrs after I land, nobody knows where it is."

Pros: "We were assigned seat numbers 25a and 25B. When we got to our seats the seats were taken out to be replaced but due to the lack of mid communication with the internal staffs and the ! What??? She said there wasn't any other seats to assign us on the coach level. Then talked to the supervisor and I asked her what if if we upgrade. Then she came back and said it will cost us an additional 7700 euros to seat in the first class yes I do understand her point and told her to forget it. Then another supervisor who was a Spanish lady said to me that sorry the maintenance is falling behind due to lack of comnication and promised that our seats will be fixed soon but she said in the meantime we could find any other seats that are single and sit until ours is ready. Well the two other seats that were available at that was a seat next to the kitchen and bathroom and that also had the seats were taken out. We were very stressed and felt like we were not treated professionally. Anyway we finally got our seats back and the rest was better."
Cons: "We were assigned seat numbers 25a and 25B. When we got to our seats the seats were taken out to be replaced but due to the lack of mid communication with the internal staffs and the maintenance the seats were not replaced on time and when we boarded my husband and u had to stand on the side for at least 20 mins. Then had to talk to the supervisor and and the tall dark lady told me if I not happy we can get off the plane and get on the next one! What??? She said there wasn't any other seats to assign us on the coach level. Then talked to the supervisor and I asked her what if if we upgrade. Then she came back and said it will cost us an additional 7700 euros to seat in the first class yes I do understand her point and told her to forget it. Then another supervisor who was a Spanish lady said to me that sorry the maintenance is falling behind due to lack of comnication and promised that our seats will be fixed soon but she said in the meantime we could find any other seats that are single and sit until ours is ready. Well the two other seats that were available at that was a seat next to the kitchen and bathroom and that also had the seats were taken out. We were very stressed and felt like we were not treated professionally. Anyway we finally got our seats back and the rest was better."

Cons: "Everything went to plan no delays, or drama."

Pros: "The schedulle was acomplish in each flight"

Cons: "The flight landed about 30 minutes early. We spent one hour on the tarmac waiting for a gate, resulting in us being late .. compromising many with tight connections."

Pros: "The fact that I got home"
Cons: "AA first delayed the flight, then delayed it again, then cancelled it. While their automatic message said they would reschedule my trip and call me with the new information, having relied on this before only to receive a recorded message two hours later saying they could not reschedule and asking me to call them, I called them right away - only to spend 90 minutes on hold. Then the AA agent tried to book me on two flights that ultimately did not have seats. Finally she booked me on a flight that was 24 hours later--and when I got to the airport, I had to spend another 20 minutes at the counter because, according the counter person, the AA agent did not get the details right. AA cancelled my flight and yet all other airlines kept flying. This is the third time I have flown AA and the third time that they have cancelled my flight and delayed my trip home by 24 hours or more. I've lost three days of vacation due to AA. I will not fly them any more."

Cons: "The boarding is a joke. They do not tell you which group is boarding and then turn you away if you are not in the correct group. I sat back and watched as the mob tried to board asking each other which group was boarding which no one knew. When I got up to board I asked and was told, "I held up two fingers". Personally I think using the intercom would work much better. I was thinking this was just a one time deal, however they handled it the same way on the return flight. This was the first time I used American, so I do not know if this is their standard policy, but this issue and a long list of others will make me think twice before I use them again."

Pros: "Good crew, left on-time and arrived early, clean aircraft and bathrooms."
Cons: "Being stuffed in like sardines. But, what can one do without paying to upgrade?"

Pros: "Attendants were ok"
Cons: "AA combined two flights (one from previous day that had been cancelled) into our flight. thus the had more people than original plane could hold, so they swapped equipment. I had a business class seat, and the new equipment business class accommodations were not acceptable considering the 4-5x difference in price over coach. Understand AA's dilemma but it is not ok to short your high fare customers."

Pros: "Arrived on time/left on time!"

Pros: "The design of the seats"
Cons: "The staff did not work they sat in the back of the plane the whole time talking about other employees captains and how dissatisfied they are with the shifts that they work etc. The crew even had passengers move from the back row 30 so they could have a place to sit in the back of the plane ."

Pros: "Great take off and landing. Very comfortable seats."
Cons: "That no snacks or beverages were provided for free"

Cons: "carry-on $30?! check in luggage $40?! ridiculous."

Cons: "Charging $45 for carry-on, is way too much, regardless of whether it's a budget airline. Round-trip it's an extra $90. Might as well put that money toward the flight of another airline."

Cons: "Yess"

Cons: "the same as above"

Pros: "The crew were very polite."
Cons: "I hated that the seats didn't recline at all. Luckily it was only a 2 hour flight."

Pros: "Boarding was fast. The only slightly negative I noticed was the window was very dirty on the inside and the seat back in front of me was too."

Pros: "I'd never flown frontier until this flight. I was very satisfied, with the exception being the lack of entertainment. I scored low because there wasn't any. That doesn't mean I was unhappy, as it was a three hour flight, and I'm perfectly capable of being screen free for a few hours. There was ample leg room, and the flight attendant staff was not only friendly, but funny and individual. One was even cracking jokes, which I loved. It keeps the stress of traveling off my mind. Additionally, the flight was fairly smooth, free of turbulence, and early arriving. I'll be flying frontier again for sure."
Cons: "The cheap flight price was coupled with a charge for carry-on luggage. I didn't know about this, so I was a bit put off."

Cons: "Seats did not recline."

Pros: "Right on time, very no muss no fuss, reasonable cost. Would absolutely use frontier again"

Pros: "Cramed in like cattle cheap flimsy seats.where did the fun of flying go?"
Cons: "Its all about money"

Pros: "The crew was courteous and professional."
Cons: "After adding up all of the hidden fees with the "low cost" of the flight, it all came out to MORE than I would have paid if I had booked a flight with another carrier!. As ad DEPENDENT of an active duty military member, I NEVER have to pay for checked luggage, much less a carry on! Once I got over having to pay and additional $150 for luggage, I board the plane to find extremely uncomfortable seats with half of a tray table, all I could do was laugh. The joke was totally on me!!!! For a flight that was over 3 hours long, it was NOT WORTH ANY OF IT!!! I didn't do the research that I should have, and that is totally on me. Fool me once, but NEVER AGAIN."

Cons: "When I checked in for my flight, the website said I would be three hours delayed. Later in the afternoon I just happened to check my flight status again and my flight time had been pushed forward causing me to rush out the door with less than one hour to make my flight. I barely made the flight but once I was seated we were delayed again. I did appreciate that we were given updates on why we were delayed however."

Cons: "Outrageous bag fees. Need to read the fine print, since $80 per person for bags fees is significant."

Pros: "Left right on time. The crew was excellent. Everything was great. Would definitely fly with Frontier again!"

Pros: "Courteous crew while boarding. + My flight was on time and even arrived early. ++ The crew was very professional in their jobs, from boarding to offering drinks and snacks. Even though I declined. Always had a smile. However I think while getting off the plane they could have been a little more greatful or thankful. It was really no big deal. But she seemed a little nerved. Maybe she had a moment. We all do. Overall great flight."
Cons: "However. Padding on the seats would be appreciated. I have a bad back. Your seats were the most uncomfortable seats I've ever been in. I know there was padding. But very little. I fly about 4,times a year. Would be more app to using your airlines on a regular basis if this problem was resolved."

Pros: "Not much"
Cons: "The lady at the counter was rude. The chairs where so bad I ended up with back pains for days. I undestand its a low fare airline but this airline takes it to the extreme."

Pros: "On time and smooth flight."
Cons: "Expensive tickets and baggage. Plane smelled like the toilet. Could have been cleaned better between flights."

Cons: "It took over an hour to retrieve checked luggage."

Pros: "Nothing"
Cons: "I was locked out of the first flight due to not having the ability to get a boarding pass via the internet. When I arrived, I used the kiosk to get a boarding pass. Was directed to the ticket agent who stated I was too late to get a boarding pas. I asked if there was room on the flight and was told there was a lot of room. This was 1/2 hour before the doors closed for this flight. The agent told be to go elsewhere and that if I were to get to Miami I needed to book through another airline. I found American had a flight that left half an hour later and booked it at an additional expense of $493.10 FYI: I did have flight insurance and was told it is no good and that basically I'm screwed. I hope someone reads this and compensates me for my added expense."

Cons: "They lost my bags"

Pros: "Very nice crew!"
Cons: "Delay from Miami to Atlanta"

Pros: "Only thing i liked is That we didnt crash"
Cons: "-$40 fee for personal bag that was slightly over regulation -one hour delay PLUS 2 hours stuck on runway in the airplane without access to water nor could we stand up out of our chairs for bathroom -finally when they were serving food and beverage only paying passengers had first access to food and water even if the crew had to walk all the way to the back and then back to the front to serve and charge them, it took about 45 minutes until they started serving water (of which the second cup of water they needed to charge for supposedly although we got "lucky" and they gave us a free second little glass of water)"

Pros: "On time, friendly, no surprises."

Cons: "Rough ride"

Pros: "Cheap tickets."
Cons: "You have to pay almost as much for your bags and seat selection as the tickets. Seats are hard as a rock and really jammed together."

Pros: "Customer service does not exist.i iwill never fly again with you or any of your affiliates. Don't bother w a response unless you're offering me a free flight. Good luck, you will need it if you want to remain in business, Sincerely, Lee Arroyo"

Pros: "The flight was comfortable and on time. My ears pop really bad and flights, my first flight from Detroit to Orlando was not too bad and the flight back from Orlando to Detroit, the planes pressure was actually really good"
Cons: "I am 6 foot 8 inches tall. I was really disappointed to find out that I had to pay another $50 per person each way to sit in the larger seats. This raised the cost of the flights from $200-$400 For my wife and I to sit together. That was not an optional expense because the seats are so small that my legs were too long and it was not simply uncomfortable. I did not fit in the way of legroom. There should have been some information explaining this while I was booking the flights"

Pros: "Good service"
Cons: "The dark hair stewardess was condescending."

Pros: "nothing"
Cons: "honestly this airline is horrible. the employees are all rude and have an extremely large attitude. I've never felt so uncomfortable in my life. and also the seats are extremely hard and do not recline. i could usually deal with this but the attitude of all the employees really ruined my entire experience! i promise you even though this is a cheap air line pay a little extra because its worth it. i will never be flying frontier again."

Cons: "Delay of two hours"

Pros: "A little bumpy, the plane was full. I almost don't make it to the airport on time. But everything else was good."

Pros: "flying time"
Cons: "Bait and switch routine on the price I paid. I had to pay extra for each seat and ridiculous baggage fees. Way to unbundle and rip off the consumer..."

Cons: "1- solamente daban agua en un viaje de 5 horas 2-la comodidad terrible los acuentos parecian de bus de carretera ... Bueno el avion decia airbus pienso que esta aerolinia no esta capacitada de ningun modo para hacer viajes mas largo de 1 hora 3- de regreso las vegas miami nunca me ofrecieron ni agua 4-los acientos no se podian ni reclinar tan si quiera mi novio tiene los pies grandes y tuvo que ir doblado todo el tiempo ... Entre mucho mas no recomiendo esta aerolinia es barata pero lo barato sale caro gracias!!!!"

Pros: "The base fares are decent and the crew is friendly."
Cons: "The seats are extremely uncomfortable and the airline has taken penny pinching to the extreme and it shows. The baggage fees are way too high."

Pros: "The crew was nice. Not their fault that the seats are uncomfortable and immovable, and that refreshments are not complementary."
Cons: "The airlines company's only concern is to cram as many people as possible into the smallest possible space. Horribly uncomfortable."

Pros: "My name is Yacouba, On the day of the flight I had to return a rental car in a city that I am not familiar with. Therefore, doing so took a little long than expected. I happened to miss the flight. At the checkin, instead of putting me on another flight, they told me that it was over that I had to rebook a new tickets to my own expense. I thought that was not fair enough from an airline."

Pros: "I have to admit that the seats were more comfortable than they looked. But I could not recline."
Cons: "The delays, several hours going to Atlanta and one hour coming back. It appears this is typical for Frontier. Also, $40.00 for the carry on. The deal I thought I had was not a deal. By the time I paid $80.00 round trip for two I could have taken a more convenient flight for the same money without paying for my carry on. I went with Frontier because I thought I was getting a deal. I felt nickled and dimed, pay for soft drinks??????? But the worse was the delays, with no explanation at all!"

Cons: "My flight was cancelled at the last minute forcing me to look for another flight and ending up buying a very, expensive, last minute ticket on United Airline. I could not accept the flight on December 31, 2015 due to many very important meetings. I hope that this will not happen again."

Cons: "Wheel chair services at the DEN airport left me off with a walk much farther then I was able to manage"

Cons: "My original flight from MIA to Las Vegas was cancelled 1-1/2 hours before takeoff. There was no reason provided by the CSRs. Their instructions on rebooking the flight were severely insufficient and led to much frustration. My 9 am flight had to rebooked to 5:20 pm. I spent all day at the airport and no reason whatsoever was provided. No meal vouchers were provided either. That was a terrible experience."

Pros: "The flight was three hours late and for the first 90 mins the gate display showed 41 mins late. $45 for a carry on bag and $40 to check a bag."

Cons: "After checking in the night before, we arrived at the gate only to be told the flight was overbooked. We watched for over 15 minutes, more than 10 people run to catch the flight with seconds to spare-only to be told we werent going to get the seats I booked a month in advance. We'll NEVER (almost) fly Frontier again. Only saving grace-a nice supervisor (Mandy) got us a refund plus some. Thank you Mandy."

Cons: "I've used Frontier twice. Once for Thanksgiving week and once for Christmas week. Both times I had to wait 40-45 minutes to get my bag. The first time, the belt stopped working after already sitting and waiting 20 minutes for the the luggage to come to baggage claim. So myself and a large number of people had to wait an extra 20 minutes before someone decided to switch the our bags to a different belt. The second time there was no malfunction. Literally the entire plane and myself, who checked a bag, waited a total of 45 minutes before the first luggage appeared. Because I'm a considerate person, I prefer that my ride doesn't get a ticket or their vehicle towed for waiting outside for an extra 20-30 minutes or they waste their gas by circling around the airport until I finally say, "I have my bag." Mind you, this only seems to happen when I'm arriving to Orlando. I probably will be avoiding Frontier Airlines when picking my next flight."

Cons: "5 hours delay"

Pros: "The good thing about my experience traveling with Frontier was safety, I don't care about hours waiting to depart as long as technicians staff gives the great light to get on board. Last and not forgotten is a non stop flight so to me al the compliance end up within 4 to 5 hours .The flight crew was very kind with the passengers."
Cons: "Carry on prices wasn't expected at all, snacks are very limited, seats couldn't lean back. Had this experience by been delayed for 4 hours because technical problems and didn't have the nerve to apply a discount or refund on the trip . Some passengers were upset and concerned about connection flights."

Pros: "The cost, the ease of booking, everyone was extremely nice. The 'Pilot' or who ever keeps us updated on flying & weather conditions had a great sense of humor and kept us entertained. The plane was clean & looked brand new. It was cheaper and easier to check a bag than mess with a carry on, if you set it up when you purchase your tickets. I had purchased a soda before boarding but the gave me a glass of ice at no charge (some places charge for the cup). No extra cost for seating unless you want a specific seat. We definitely plan on flying more & recommending it to family & friends. Plus it's cheaper than driving"
Cons: "Tight quarters, the seats are pretty much fitted, prob not very comfortable for above average size individuals."

Pros: "Nothing"
Cons: "Planes are like buses. Don't fit a 5-6 hours flight No WiFi No leg room even when I paid for better seat Plastic seats like a cheap bus from the 1980"

Pros: "Crew was polite and kind"
Cons: "Paying to reserve seats. I was flying with my minor child and had no choice but to pay the additional fee."

Pros: "Crew were friendly and nice."
Cons: "I had purchased a fast security line for $14 however, I didnt get the advantage of going through the security line faster or anything. I hope there will be either no option or directions of how to take an advantage of buying a "fast security line.""

Pros: "the price was the ONLY good thing and that was shattered by the horrible wait, poor customer service, lack of response to requests for information about delays. for a non stop 3 hour flight to be delayed over 8 hrs, pretty bad. people revolting in anger and Police response was the entertainment. Even the cops got upset with the employees at gate."
Cons: "did not like the add ons for everything, expected water at least a glass.. well then it got worse, 8 hrs delayed at gate. poor communication, NO RESPONSE TO REQUESTS FOR UPDATES, and the ones they gave were not true. Then they give a voucher to fly, with STUPID> NO>> NO I would NEVER recommend this AIRLINE to A FRIEND or even AN ENEMY!!!"

Pros: "Nothing"
Cons: "Charged for pretty much everything, carry on bags included. Flying delta I can bring a carry on free, complimentary snacks, drinks, headphones, games, movies, etc. Will never fly spirit again."

Cons: "All the extra charges, in the end the lower fare wound up costing too much, too many charges"

Pros: "A cheap flight that got us to our destination safely and on time."
Cons: "Bring back a free soda and snack. It's the least you can do."

Pros: "Nonstop flight"
Cons: "Delayed due to crew issue. They charge you $ dollars for water."

Pros: "liked the cost. flight was good plane was clean but could have been a bit cleaner (windows) seats we good (could have been a little softer) I noticed that some of the flight crew were not as focused on their attention to the passengers. I did notice that the stewardess in our area (who sat right in front of me (exit seat )) was on her cell phone texting or playing a game or what ever young people do on their phones. as a travelling public person, my comfort level or expectation is that all the time I am on board, that the crew is on duty and focused on their duties, which should include, not being distracted by using personal electronic devises at anytime. Secondly, the uniforms that the attendants wore seemed to be a little less cared for or clean as other airlines. Lastly, (this may be picky,) but it seemed that the hair of a few of the attendants seemed unkempt at a level in keeping with the beautiful airplane we were in. There was a steward that came on the plane who looked light his shirt was too big (collar was too big for his neck) as was the size of his coat. As a business owner myself, I appreciate the small things, as these can be the things that overshadows all of the other things we do to provide a good product, service or experience for our customers. Personal inner Professionalism is a mindset that transcends and fuels ongoing service, at levels which a rule book alone cannot attain. (employees who are proud of where they work, who they work with and for, end up delivering on our promises as owners.) I like your web site and appreciate the "fun" you have built into it. I understand the message it sends, but as we know, most people expect the lower fares from Spirit, but don't get the steps you must take to be able to provide those fairs and still cover ALL THE BILLS. Continued success in the future. Jim Holland"

Pros: "Shitty airline"

Pros: "I booked my 80 year old parents their flights through Kayak. It ended up being through priceline."
Cons: "My parents arrived at the airport and spirit said they didn't have authorization. that the confirmation wasn't accurate. I paid, and they had a confirmation number. but the amount of time it took to sort it out - made them miss their flight. they then had to drive 2 hours home. then get up at 2am the next day to take a different flight. arriving 1 day late and cutting their vacation short. because they didn't pick up their rental car the day they were supposed to they got an additional charge for that as well. HORRIBLE experience. I would like to know who I can talk to for customer compensation."

Pros: "flight on time, good service"
Cons: "1 carry on should be allowed with weight and size restrictions on the carry-on luggage."

Pros: "Crew was great. The end."
Cons: "Everything except the crew was a joke. You will lose any savings you thought you had when you pay the absurd bag fees. It was $90 round trip for one carry on bag. No pop. No water. No snack. It's all posted, so no surprises, but that is all based on the flight being cheaper than, say, Delta, and it's not. The seats have no padding and the tray tables are the size of a paperback."

Pros: "The fight was good."
Cons: "When we called about taking a small bag which was very small, I was told that my purse Had to go into my small carry on. Or I had to pay. When I called the airlines at first the cost was 40.00 and later on in the evening it was $90.00 . Plus it was someone we couldn't understand. We ask ti be transferded to some one in America., but was told lines were busy. So I just took my wallet . I was only gone over the week end . I was very disappointed in all the charges.i would think a small purse would be ok."

Cons: "I'd rather pay more for the flight than be bombarded by extra fees"

Pros: "This was truly an economy flight."
Cons: "I was surprised that there was a cost for a carry on bag. Are we moving to a point where cost trumps customer service?"

Pros: "The guy getting huld off by cops was entertaining"
Cons: "Charges for BG , water, snacks , seat was uncomfortable"

Cons: "My flight was delayed then it said it was on time my family left me an it got delayed twice then it said the gate changed so I walked down to the other gate no one there could tell me anything I showed her my smart what a nightmare this is not my first time I've been through this with spirit deciding to change airline"

Cons: "I will not fly spirit in the future. Too cramped, too rushed and not a bargain when actually comparing "apples to apples" with other carriers If you are a small person traveling without luggage and have no other time constraints this may be the airline for you"

Pros: "Crew was friendly and even attempted humor. They were helpful and when there was a mixup with my seating they simply upgraded it. No questions and with a smile. We will fly again!"

Pros: "Ease of getting on the plane - efficient"
Cons: "The push for credit card sign up"

Pros: "The male flight attendant on this trip was amazing! He told jokes, we sang Happy Birthday, he let a little girl sing...he was awesome!"
Cons: "2 Hour delay due to the plane getting in late from bad weather. That delay turned in to 2 1/2 hours when maintenance was fixing a "vibration" which then turned in to 3 hours. We boarded then had to wait to fuel up and no air conditioning on the flight due to a broken something or other that forced us to start the engine before we started rolling and caused a ton of noises."

Cons: "fee for carry on"

Pros: "The crew."
Cons: "See above."

Pros: "Actual flight is good"
Cons: "Way too long in sirport"

Pros: "Crew was very good. Arrived a few minutes early which is very appreciated."
Cons: "Too much time talking about Spirit Credit card. No food or beverage? Pop companies or food companies should make it appealing to provide a snack and beverage for a 150 minutes in the air."

Cons: "I had to cancel ....because of a death of a good friend....they would give me only a small amount of my money towards another flight....I really don't know if that will happen as the day before the flight was to take place I get the information like I was going to fly out the next day....."

Pros: "Everything! Could not have been better. This was my first time I've flown. Everyone was pleasant. And all smiles."

Pros: "Quickness"

Pros: "We were there 45 minutes and could not board closed plane and was charged almost 80.00 more dollars to take next flight"
Cons: "Having to pay to take later flight. The seats are so small and no leg room"

Cons: "too cramped"

Pros: "Flight ran on time."
Cons: "Luggage is pricy for a 40lb max weight limit. I had 45lbs. A demand to pay additional 25.00 was to much. I already paid 50.00. Had to remove 5 lbs to avoid charges. Ridiculous."

Pros: "It's ridiculous you have to pay for a beverage alcohol I understand a charge but not pop oj or juice"

Cons: "Didn't like the fact that the flight was delayed over an hour. No water for the flight so when you went to the restroom no water for flushing just wipes to clean your hands. Uck"

Pros: "great staff"
Cons: "no water without paying"

Pros: "Comfort was ok for 2.5 hrs nice. Attendants were great! Quick baggage claim"

Cons: "Bad experience trying to log in for obtaining seat Website terrible-difficult to have payment processed Will not fly Spirit again,would not recommend"

Pros: "The awesome young man flight attendant that made learning the safety items lots of fun."
Cons: "Narrow seating"

Pros: "Efficiency over everything else. If all you need from a flight is a ride, this is your choice."

Pros: "I liked the price. They also board quickly & efficiently."
Cons: "Holy Cow! You get what you pay for: low price=cramped seats & no frills. But they got us there on time & safe. I would NOT take a trip over 3 hours with this airline."

Cons: "Having to check in and print my boarding pass at home. The password reset process took 30 min and that was ridiculous."

Pros: "Cheap-ish"
Cons: "Customer service reps didn't help with update info; baggage pricing very confusing"

Pros: "The flight was great. It was one of the smoothest flights I've been on in a long time, so kudos to the pilots! Also, it was fun to see the pilot come out and show some humor before the flight. I also really lucked out with the seating! I did random assignment and got a center seat, but it was in the 2nd row and I had soooo much leg room. Woohoo!"
Cons: "The insane carry on bag rates. $100 at the gate, $45 at check in online, $55 at kiosk check in. Free personal bag but that's it."

Pros: "Had low expectations given reviews I had read but was an uneventful experience. Flight was on time, easy boarding, no problems. Paid more for the big front seat which did seem to provide significantly more room than general seating."

Pros: "On time - Surprising for Spirirt"
Cons: "Seats too tight. Cannot fly spirit if you are 6' plus."

Pros: "Simple, efficient, clean, helpful."
Cons: "not cheap if includes all fees Spirit airline comes up with. This really is annoying."

Pros: "Flight was good. Plane was over an hour late taking off. Not good for being on time. Bummer."

Pros: "1 hr and 40 min delay"

Pros: "The crew was friendly"
Cons: "The flight was delayed by two hours because of the previous flight not arriving on time. The seats are so close together there was a child sitting behind me kicking my seat the entire 2.5 hour flight. Not comfortable at all."

Pros: "The staff was exceptional"

Pros: "On time."
Cons: "Luggage only allowed to be 40 lbs. Charging for carry ons. Cramped seats. Unfriendly staff. No entertainment. Food and drinks, even water for a cost. Tried to save some money. Will not bother next time. Hardly saved and was not worth it. Will not do again."