Pros: "I like that we boarded and took off quickly"
Cons: "We boarded 50 minutes lates and thus took off late. NONE of the seats recline past row 13. Baggage took 20 minutes to get to baggage claim"
Pros: "Nothing really."
Cons: "Drinks and snacks."
Cons: "Baggage fees are expensive. Flight delayed over an hour. Then sat on the plane for another hour."
Cons: "Poor check in experience"
Pros: "Crew was helpful and friendly"
Cons: "Size of seats, cleanliness of cabin, nickel & dime every little thing. Would have preferred a blanket price that was fair & including paint of seats.there is a big difference flying on Delta, Spirit, and othe airlines. We were not impressed. Basically it was a bus that carried us to our destination."
Cons: "From the moment that I get off the plane to catch my flight connections to San diego, I thought the gate was far but its right the corner so I dont need to rush lol"
Pros: "operated by miami international that may have made all the difference even got free beverage and tiny pack of pretzels"
Cons: "Flight left Over 1 hour left. Waited on runway."
Pros: "We landed"
Pros: "The crew was friendly"
Cons: "Starting with boarding- what happened to loading the back of the plane first? That was much more efficient! That way the people in the back don't have to wait for row 8 to get settled before the rest of the plane can proceed with boarding. Once you get to your seat, it's so uncomfortable! They're molded in such a way your head always leans forward, they don't recline, there's very little leg room or side room. Arm rests are half the size of the usual, and tray tables are also half the size! If you're on the plane for an hour flight, it's do-able, but any longer than that, you'll be miserable. For the record, I'm tall and thin, and I felt squished sideways."
Pros: "Gate crew at Denver on May 2nd (afternoon) were just disorganized and confused. She was just stressed out for no reason. Seems like not a people's person and can't stay calm at ALL. Can't handle stress at all"
Pros: "I got a full row to myself.."
Cons: "Could not recline seat. Could not understand flight attendants' speech."
Pros: "Fun time great flight"
Cons: "Great friendly people"
Pros: "Went off on time and early arrival"
Cons: "Bit of turbulence"
Pros: "The only thing to ever like about Frontier if their price and that is only if you pack light and carry a personal bag on board"
Cons: "The boarding process per zone makes no sense causing no room overhead so in an already congested seat you now have no leg room because your bag is jammed under. They dont check you in with any care causing massive lines and i feel sorry for the individual who misses their '45 min deadline'. NO ELECTRONIC FRONTIER CHECK INS IN DETROIT."
Cons: "Delayed and delayed. Almost three hours"
Pros: "The crew on the flight out of Detroit were pleasant and professional."
Cons: "The attendants in the airport at DTW weren't very friendly and throw luggage on the conveyor belt not taking into consideration people's belongings. Also the cost of bags and having to pay additionally for the seat is ridiculous. I would have rather pay a little more for a ticket for a nicer plane and be able to take my carry-on And my purse for free. I actually payed more with the cost of a ticket, bags and seat than a flight out with another airline. Both flights I took PHX-DTW and back were both significantly delayed. The seats were uncomfortable and tight. This is the first and last time flying with Frontier airlines."
Cons: "The flight was canceled after was it delayed when they already knew there was no flight team available. How horrible is that? How do you keep 120 people waiting for hours and then cancel when you knew you could not have a team available. I will never fly them again and you shouldn't either."
Pros: "Seats were bigger than I thought."
Cons: "Seats didn't recline."
Cons: "Being charged for hand carry bags: we'll never fly Frontier again"
Pros: "No wifi made the trip unbearable."
Cons: "Limited space and no amenities"
Pros: "Like fact was affordable. Was not vacay but taking care of family member after surgery."
Cons: "I paid three times the amount for return ticket to LAX. No help from employees I dealt with. Was because I had changed return date twice. Lost two tickets due to change. Guess I really messed up but it was all due to FAMILY emergency. No love"
Pros: "Flight price was good"
Cons: "Baggage price is ridiculous"
Cons: "There was none. Very tight amseata"
Pros: "Checking in , no machine involved."
Cons: "Seats don't recline. No free soda. Excessive baggage fees. Charge for seat assignment."
Pros: "The flight was on time."
Cons: "I had to pay 40 for a carry on bag, although I'm pretty sure not everyone was made to pay that. In addition, when I went to check into my flight there was no attendent at the ticketing counter because there was no flight for 2 hours. The whole reason I get to the airport early is so I can battle the TSA line not wait to check in."
Pros: "I enjoyed how easy it was to board the plane, the crew was very friendly and helpful."
Cons: "I wish they would get Wi-Fi on the plane so you can use your electronics to help pass time. Also more of a variety on the menu"
Cons: "They overbooked the flight, so we were told to get there two hours early, 3:30am! So we wouldn't loose our seats. The plane wasn't even full. And security doesn't open until 4am. A bunch of BS. They charge for carry on. They charge for check in. They charge for your seat selection. They charge for any type of good or beverage on the plane. $2 just for a small cup of coffee. I am surprised they don't charge to use the restroom. All the money I thought I saved from flying Frontier was quickly used to pay all the extra fees."
Cons: "First they delayed the flight for X then they downgraded the airplane so that it would be a full flight then they overbooked the flight"
Pros: "Seats were extremely uncomfortable. Baggage claim took over 45min. we had to buy seats,buy food, buy baggage. I was appalled by all the additional charges"
Cons: "Seats were extremely uncomfortable. Baggage claim took over 45min"
Pros: "Due to purchasing carry-on at the last minute, had Zone 1 seating which was wonderful. Didn't care for the price very much but seating-wise great. Everyone was cheerful & friendly & due to the nature of this trip much needed. Have flown Frontier 1x before and both times gates were very convenient which was nice."
Cons: "I don't know. Was glad that majority of children/babies were more to the back of the plane."
Pros: "Flying through the air"
Cons: "worst airline ever"
Pros: "The staff"
Cons: "The delay"
Pros: "Direct flight and original time schedule!!!!!"
Cons: "Didn't care for the 3 hour flight delay. Flight was supposedly delayed due to thunderstorms in the east. Was a bit disappointing and frustrating."
Cons: "NOT HAVING OUR BAGS"
Pros: "roomy-ish seats for a domestic flight, however when the folks in front reclined, I could not use my tray table..."
Cons: "When you go to check in and choose your seats, each seat has a dollar amount...I thought I already paid for my ticket!! What they don't explain is that you can check in at the airport and get your seat assignment (without paying extra) and leave it to chance, or pay for a seat reservation in advance. Water was free...that's it. You could buy "snacks" with a credit card only. We sat on the tarmac for 1/2 hour waiting for another flight to leave...this airline company feels new, like they are "flying by the seat of their pants"...in the long run, I paid the same amount as a more well known carrier, so I don't see the benefit to their "spare" and "more affordable" approach."
Pros: "Breckinridge Bourbon!"
Cons: "Flight was delayed 6 times for a total of 5.5hrs later than scheduled. Ruined all manner of plans. Was issued a meal voucher literally minutes AFTER every restaurant in the airport closed. Baggage fees are ludicrous."
Cons: "very cramped seating. Fee for carry on. Not a good experience"
Pros: "Rough flight but early to Orlando!"
Pros: "The nonstop flight made it easy to get to Florida"
Pros: "Crew was excellent"
Cons: "Ridiculous up charges to be sure my 7 year old and I could sit together!!! And charging to bring any luggage, carry on or not, is absurd."
Pros: "The crew members were very nice and the entire flight was fine.. baggage arrived quickly. No problems with anything."
Cons: "Hate having to pay more for seat selection, baggage and refreshments. Will never fly frontier again for these reasons."
Pros: "Flight was on time and staff very good."
Cons: "Tray tables were very small and seats were thin, hard and narrow. Definitely a low cost airplane on the interior. Surprised we had to pay extra for a seat when we printed our boarding passes."
Pros: "Plane felt clean. Boarding efficient as was check in."
Cons: "I was told 25 for luggage then 30 got to airport they said 40$ that I didn't pre check which I did, and they said no cash only credit so it cost me another 5 for credit card. I'm very upset over this"
Pros: "I'd never flown frontier until this flight. I was very satisfied, with the exception being the lack of entertainment. I scored low because there wasn't any. That doesn't mean I was unhappy, as it was a three hour flight, and I'm perfectly capable of being screen free for a few hours. There was ample leg room, and the flight attendant staff was not only friendly, but funny and individual. One was even cracking jokes, which I loved. It keeps the stress of traveling off my mind. Additionally, the flight was fairly smooth, free of turbulence, and early arriving. I'll be flying frontier again for sure."
Cons: "The cheap flight price was coupled with a charge for carry-on luggage. I didn't know about this, so I was a bit put off."
Cons: "Outrageous bag fees. Need to read the fine print, since $80 per person for bags fees is significant."
I had a problem signing and I called Spirit and the customer service misleaded me to purchase the bags by phone. She said that by phone they have the best prices. I paid $60 for each bag, and online you pay around $40. They don't want to give me the money back. The worst customer service
Pros: "The price is right."
Cons: "(1) The seats don’t recline; (2) have minimal padding; (3) minimal legroom. In my opinion, can really tolerate flying Spirit on flights over 2-2.5 hrs."
Pros: "I got to destination safely."
Cons: "Seating wasn’t very comfortable."
Pros: "Crew was great flight was smooth"
Cons: "Seats weren’t that comfortable and tight"
Pros: "Crew was great. Super friendly."
Cons: "Everything else"
Pros: "Seats seemed further apart and I was able to comfortably fit my long legs in the seats. I found out that I was the winner of the Lucky Seat Gift. Amazing!"
Cons: "The seats were very hard. Lower half of my body went numb."
Cons: "It was late and bumpy"
Cons: "No entertainment it was fast plane ride but paying for water and snacks no no no"
Cons: "Uncomfortable seats. 40lbs checked bag limit is effectively 25% less available weight compared to every other airline. Enough to be a problematic constraint. I weigh 130lbs. Maybe i should get a discount, or a free bag?"
Cons: "my connecting flight was missed due to weather and the staff was incredibly rude to me about arranging a connection. I had to spend over 24 hours in the airport trying to fly out standby on another plane. I was misinformed on my ability to catch an evening flight and was given different answers from different attendants on what flights were available to me. No one seemed to know what they were talking about and my time and money was wasted. I missed my bus I had pre paid for at my destination and had to buy a new ticket. My trip was only one week and I spent almost half of it being treated like trash at the airport by Spirit airlines. I will never fly this airline again and I will make sure no one I know gives their money to this terrible company."
Pros: "Great deal and Non-Stop"
Pros: "Friendly crew"
Cons: "For that price I'll sacrifice comfort. But I've flown sprit before and paid more and been similarly uncomfortable without the offsetting savings and it has irked me. Routine plane travel today is just ... very unsatisfying."
Cons: "The plane was delayed for 1 hour and it's was impossible to follow the schedule already organized in Detroit for the day."
Pros: "The price will allow me to see my family more often..the pilot was very good at taking off and landing!!"
Cons: "The online experience was a nightmare, spent 2 hrs trying to print out my ticket, it kept saying my password was incorrect, I tried twice to get a reset, but recived nothing, checked my spam as well. But thank goodness at the airport the associate printed me a boarding pass no charge. Going thru security was easier than I ever experienced.. Will fly Spirit again."
Pros: "I measured my carry on precisely and took the allotted size for the item. Spirit asked everyone who paid for a oversized carry on item to board and a few people boarded. There where several other people that boarded who did not pay for a large carry on and had huge bags. Why don't the rules apply for everyone? I would have loved to take a larger carry on."
Cons: "That people where able to take huge carry on bags for no extra cost."
Cons: "They canceled the flight . I think that fact is explanatory per se"
Cons: "Seats are TOO SHORT for my legs"
Cons: "2 hour delay did not offer any drinks to ease the delay"
Pros: "When they finally fixed the plane and boarded all passengers without an overnight stay."
Cons: "Being delayed in Detroit and airline attendants congregation near the front of the plane. I had trash after purchasing food and drinks on my tray table before signaling them down by waving my arm. They were not attentive at all. Too much talking amongst themselves."
Cons: "Spirit employees were not helpful in getting me on the flight"
Pros: "Everything!! FLIGHT was perfect.."
Pros: "Friendly, roomy for an airplane, clean"
Cons: "No included beverage or snack."
Pros: "efficient boarding"
Pros: "People complain because Spirit air charges for everything but you know what you are getting upfront and it is still much cheaper than other airlines. We had no problems."
Cons: "Not much in the way of food to purchase, but you can always bring your own."
Pros: "Flight on time"
Cons: "Small space for legs"
Pros: "I had an unexpected funeral come up and the staff would not support in adjusting my flight without penalty. I will never use Spirit Airlines do to unacceptable customer service."
Pros: "Cheap... Very Cheap Honestly the price of the ticket is the only good thing about spirit. Make sure you know about what you can and cannot carry on. Bonus, we made it to our destination in one piece...Thanks Spirit"
Cons: "Very crammed, i was pretty much in my husbands lap. What a tuna can! Also pretty sure the guy behind me was vaping and the flight attendants stood at the back of the plane giggling the whole flight."
Pros: "The price of ticket."
Cons: "What where these people thinking about the seats & tray tables? They need to go back to the drawing board!"
Pros: "We got in 30 mins early :)"
Pros: "flight on time , crew ok , plane ok"
Cons: "the only thing to upset me was the robbery of luggage fee ...for a small cabin size I paid 55$ and that took all my appetite to use your airline again...why should I fly with you and pay more with game words...declared price 130$ and 55$ for 1 small cabin bag...thanks I won't have that experience again for sure"
Pros: "Our flight attendant Yvette was outstanding. We only had a short time to make our connecting flight which was in a different terminal. A short time before the plane landed she moved us to seats near the front of the planes so we could be some of the first passengers off the plane. It was because of her that we made our connection. She went above and beyond."
Cons: "Delayed 8 hrs"
Pros: "Good basic flight. On time with friendly crew"
Pros: "Everything was intime. Affordable price. No delay, early arrival."
Cons: "was supposed to fly out on the 9th,I made it home after midnight on the 10th-11th."
Pros: "Being able to sleep on flight"
Cons: "Delayed 2hrs because of no pilot (plane and crew present) Missed connecting flight Damaged/totaled my luggage which was sent to different airport Nightmare flying experience"
Pros: "Flight was good, plane was well kept and clean! Overall a great experience."
Cons: "I know you try and save us money, which is greatly appreciated, but a bit more leg room can go a long way!"
Cons: "Flight was canceled 30 minutes before take off and moved out 3.5hrs. I was told this was due to low occupancy. I had already arrived to the airport and was forced to sit around for 4 hrs waiting for a new flight."
Pros: "flight was fine. a little late but no big deal."
Cons: "55$ surprise carry on fee. Felt like a huge rip off. I will probably not fly with these guys again for this one reason."
Cons: "Seating seat were bad"
Pros: "Everything went very well, stress free, arrived 20 minutes early, great flight and no wait for my bags!!"
Pros: "The crew were fantastic, humorous and friendly. Best crew experience I've ever had. No exception."
Cons: "When we landed, Spirit had no gate for us to go to so we sat on the plane for almost an hour which at that point was 10:30 pm. Then the most delightful part-the crew wouldn't unload our baggage due to weather. Finally at 12:15 a.m. They surrendered our belongings. We then still had to drive to our destination. Disgusted by thuscexperience"
Cons: "Missed my flight because their machine couldn't print out my boarding pass, bit it did manage to charge me for my carry on, and I had to go to full service which was out of the lanes. They also had a bag drop lime that was 400 feet long and a passport check lime, because their machines were broken, that was equal in length o the full service. All the lines were chaos. I bought. Ticket from Delta within 1.5 hours of the flight and got home great."
Pros: "That no-one can ever again make me deal with Spirit Airlines in any way, shape, or form. An e-mail telling me the flight was cancelled was sent to my home e-mail only after I had left for the airport. There was no text message to the smart phone number I had given them when I purchased the ticket. Other airlines do send text messages. When I suggested that to the Spirit representative, she was very dismissive and said notifying us was the responsibility of the booking site through we had purchased the flight. I felt a little sorry for the woman, but her attitude did not help her."
Cons: "I will avoid Spirit Airlines at all costs. First, there is the on-line bait and switch. You are quoted a price only to be told later that you have to pay $40 extra each way for even a small carry-on. You also learn that you have to pay a seat fee lest you be placed wherever they decide to put you. This is not disclosed up front--at least not prominently or in any obvious way. This borders on consumer fraud and the DOJ or Federal Trade Commission needs to take a look at this. If it is not fraud, it is clearly an unfair trade practice under Section 5 of the Federal Trade Commission Act. The full price must be displayed up-front. If there are additional fees, those must be prominently displayed and calculated before you are allowed to commit to the purchase. My flight was cancelled and we had to wait approximately two hours in a long line while one person in a small office tried to re-book the passengers. When we got to the office, only then were we told that there were no more flights to our destination that day. By then all other flight alternatives had be taken. When I told a TSA officer my flight had been cancelled, she asked whether it was Spirit Airlines without my having indicated. When I said it was, in fact, Spirit, she said that was a common occurrence for that airline. I missed my grandmother's funeral the next day and incurred significant cancellation charges. If an airline is going to compete on price, the advertised price should be the actual price rather than merely bait."
Pros: "It was a great flight"
Pros: "The crew was professional and were respectful A smooth flight was a plus. Thanks for keeping us safe."
Cons: "The TSA process and seating was confusing. Also free drinks or snacks were provided."