Low season | January |
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High season | August |
Cheapest flight | $193 |
Was unsure of this flight due to high winds in CVG from Hurricane Helene. Crew did a great job of getting us to CVG safely.
Was unsure of this flight due to high winds in CVG from Hurricane Helene. Crew did a great job of getting us to CVG safely.
Food TERRIBLE! In First Class- so bad - why was it so much better 20-30 years ago? Comfort-awful-would rather have the old, plush First Class seats than the new hard - too short seats in the new pods -would advise avoiding Delta for any International Flights.
5 hour delay. They blamed the weather but it was the computer issues they had been dealing with for days.
The airport process and boarding were fast. The airplane crew were nice but the food was bland and the seats extremely uncomfortable- my seat had an issue and couldn’t move back and made noise .
Flight was delayed due to needing a replacement flight crew. Delta changed the aircraft type in Detroit. One hour delay. But once in the air, good flight
Meh. A late flight meant I missed my connections, and a 2pm LAX arrival turned into gettin in after midnight.
It was good until there was a 3 hour delay because there was not any pilots to fly the plane.
Boarding was chaotic. I didn’t finish dinner because I went to bed early. Breakfast omelet was overcooked and tasteless but croissant was better than usual. Plane was dirty—crumbs in every seam and lavatory was poorly maintained (paint peeling, etc.) and toilet paper had not been refreshed before takeoff. No cubby for storage in first and seat was narrow.
Worst flight in my life. Only was scheduled for a 45 min flight to get our connection flight. It was late by 40 minutes and we missed our connection. Delta was totally useless trying to help and unable to get my family on the next flight because they overbooked it Thus had to get a hotel at my expense and lost a day at Disney as a result. Cost me about a $1000 if you add 2 hotels meals shuttles etc to get thru the day Awful customer service by Delta in Detroit totally useless people
Wifi wasn’t working well so we couldn't view any media.
Smooth boarding and friendly crew. Unfortunately as soon as we boarded the unit that provides air circulation failed. The pilot informed us and requested maintenance technicians to check it out. The plane became uncomfortably warm without any fresh air coming in. Plus the repair delayed our departure. I am glad the maintenance crew were able to fix the problem. I also was without use of my tv monitor for the first 1/3rd of the trip.
Flight was on time arrived at the destination 10min early they kept in touch via email
Communication with the customer and stay is important. Staff off with a minor inconvenience but it worked out of course. Also this was a very old Mint Class plane. They snuck this one in on us. The updated aircraft are much better.
The flight itself was fine, but the boarding process was extremely frustrating. There is no one scanning boarding passes - passengers just scan themselves and enter the jetway. By the time my husband and I got on the plane and were halfway to our seats they determined there were too many bags on the plane and everything at that point needed to be checked. This created a lot of unnecessary chaos. They should have alerted people before getting on the plane that they would need to start checking bags instead of waiting until people were already on the plane.
The best flight I’ve had in a while. The plane was like 25% capacity, if that. Smoothest boarding and deplaning process I’ve ever experienced. Wish all flights were this smooth.
Did not enjoy this flight at all. All of my coworkers flew delta and I chose JetBlue because I really value how simple the WiFi and entertainment is and this flight I didn’t get either. Crew staff was unsympathetic to my system not working, everyone I asked for help with was extremely bothered by my request for help.
In flight on demand didn't work at our seats. Only a single beverage/snack run.
Little snafu at boarding. Staff communicated with gate poorly. Flight attendant was rude making disembark early. This was an older mint class. Needs an overhaul for sure. Food was good. The male flight attendant was really nice.
My encounter with the entertainment services provided on board was moderate; the functionality of the Wi-Fi connection was either sluggish or nonoperational, while the display screens were antiquated and suffered from poor visibility. On the positive side, the cabin exuded a sense of expansiveness, and the crew exhibited amiable and accommodating behavior throughout the journey.
Everything was great except for some reason crew and ground crew could not figure out how to deal with an electric wheelchair and it delayed us 20-30mins. Was pretty frustrating for passengers and the captain.
Very good crew. Food service above average. Seats very small for a 12 hours flight.
They lost my lauggage and I STILL HAVE NOT RECEIVED IT. NO ONE IS HELPING! PLEASE HELP FIND MY LOST LAUGGAGE
A disaster. Air France is a real joke. They overcharge us customers for absolutely nothing. Service was very poor, food was mediocre, entertainment non existent, etc. We paid thousands of dollars for our business class tickets and then we were told in Paris we could not access its lounge. Really Air France ? Congratulations on irritating your customers to the sky high level and ensuring we will do everything in our power to discourage others to travel with you.
They again did not offer any functioning WiFi in the transatlantic crossing.
The first half from DC to Paris was very good and the staff were very helpful and humble BUT flight from Paris to Mumbai was sad. 1) it was packed. 2) no space on head compartment 3) crews were unresponsive to the calls 4) one crew member literally banged the bottle of water after giving me glass of water. A little water splashed on me and she was unapologetic 5) with so many hours of flight, little leg space should be taken care else don’t fill your airline till brim which affects your crew and they remove anger on us. 6) huge line for washrooms. 7) 2nd half journey was pathetic
I paid 3 this and dollars for two tickets. No food, minimum drink, confused service and very uncomfortable sear. There was zero difference between busy ness and tourist class. I received a pathetic apology
My only issue was my meal was inedible except for the sides.
Old cabine without flat bed in business for a 12 hour flight is not acceptable
Generally good. The crew is excellent. The food could be better.
Did not find the wheelchair that supposed to assist and went to a long queue for transit security chk which was very slow and boarding desk wanted to close counter although that they knew that I am minutes away because of their mistake of not providing the wheelchair.
American switched my flight to a 5 hour layover then cancelled my whole reservation with no notice and refused refund. Won’t fly with them again.
Had to wait a long time for wheelchair in Dallas
Flight delayed from rdu due to too much fuel. Had to stay overnight in dfw. Food vouchers inadequate to cover dinner and breakfast
Flight was good. However, they had everyone board the plane then made us sit there on the tarmac for an hour plus due to maintenance issues. Besides that flight attendant and pilot were amazing.
Was able to get on early due to being short of breathe. Agents very helpful.
I missed my connecting flight despite requesting a wheelchair and had to wait at the airport for an additional four hours
WiFi was not working from pos to Mia…. As well as they rushed us to the gate as if the flight was already here and leaving shortly when the plane never even arrived and took off until the scheduled time so then why rush us to the gate and have us thinking we will miss our flight.
The boarding process was a nightmare and though we were traveling business class, we were in Group 2 and the organization was terrible. The Business Class on this flight was crowded and did not feel clean and nice. Overall, I would not travel Business again on the American Airline flight through British Airways Not nearly special enough for the considerable cost .
The First class experience was really good!! Customer service was excellent.
It was really good. The boarding was good and smooth. They even checked our carry ons if you wanted to without any charge.
One of the worst airlines I ever flew. Boarding is a disaster, they are always late, the planes are overly crowded. Everyone on my flight lost their connection because they were 2h late. Reykjavik is also not the best airport out there.
My only area of issue was the flight was rather warm and the knobs for cool air didn't allow much cool air to come through. Everything else was great.
Been travelling for 2mo. And when you meet flight Attendants that love their jobs you can just tell. And makes flying with them worth another flight in the future!!
Everything was great! My only critique is 25 euro for wifi is wild, but I get it
Good, but I feel there should be a separate boarding line for seniors
Easy check in and boarding. Staff pleasant and helpful. Will continue to fly with Iceland air. Aircraft clean
did internet check in but still had to get checked in at the counter and this was not the first time. Bummer!
The ground staff was very helpful and the flight attendant as short but good.
Late start due to so called cargo door, super expensive meals and baggage check( only airline where meals and baggage is charged on long international flights) slow baggage delivery at end a lot of employees at airport standing around talking to each other.
7 hours 15 min flight from SEA to Iceland with no inflight entertainment and no power to charge your own devices, also no meal service, not even any snacks/cookies. You have to buy food and the options are extremely limited (i.e. ham and cheese sandwich and spicy cup noodles). I didn't think Iceland air was a budget airline, maybe I was wrong, the cost of the ticket didn't feel like it though.